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Facebook Messenger Chatbots for Business

You’ve probably heard a lot about Facebook Messenger chatbbots. If you’re like many marketers, you’re probably wondering what they do, why you should use them, and whether they’re worth all the buzz. Well, it’s time to find out! Read on to learn about what bots are, how they work, and how you can use them to connect with your customers . . . and start earning their trust.

Use of Facebook Messenger bots for business, is a hot topic at the moment, there are a lot of misconceptions floating around about what they are and how they work. At LetsChat we have made a simple guide to get you started in the world of bots.

There's plenty of hype now floating on chatbots in general, particularly on Facebook Messenger. It's no wonder that, according to an Oracle poll, 80 per cent of companies want a chatbot in operation by 2020. Can bots actually do what they promise?

What is a Facebook Messenger Chatbot?

A Facebook Messenger bot is a piece of software that runs on Facebook Messenger. It allows you to interact with the bot, and it can perform a variety of tasks, which include retrieving information or sending you notifications.

Chatbots are becoming more and more popular, as they are much easier to use for handling simple tasks, like ordering a product or requesting a ride. Facebook is one of the first social media platforms to embrace this trend.

Why Businesses Should Use Facebook Messenger Chatbots

Facebook Messenger has become a much sought after platform for businesses. It is used by businesses for messenger bots, customer service, and more.  Businesses can use chatbots to provide customers with a personal experience and instant access to answers to their questions.  Businesses can also use messenger bots to allow customers to easily complete transactions and purchases.  Messenger bots will transform the way businesses and customers interact.

As Facebook continues to grow, businesses and brands are trying to find new ways to reach customers. One of the most popular ways for marketing strategy that businesses are using Facebook is through the use of Messenger chatbots. Bots are a great way to reach your customers on Facebook because they allow you to deliver the information they want, when they want it, and without taking up a lot of their time.

Messenger chatbots can be designed to execute all manner of complicated tasks from responding to consumer requests to delivering automatic content. This is one of the common feature why bots for business are welcomed.

You've probably heard that businesses that use social media are more successful than those that don't, but what about those that use social media as a two-way communication channel with their customers? Facebook Messenger chatbots are changing the way businesses interact with their customers and can help streamline your business's customer communication services.

Should you build a Facebook Messenger bot for customer service?

It's no secret that businesses are trying to leverage messaging apps to reach out to customers and make their customer service more efficient. Facebook Messenger bots, in particular, are starting to become very popular.  Facebook Messenger chatbots can be used for just about anything.  The most common use for a Facebook Messenger bot is to help customer service representatives be able to help customers on Facebook Messenger.  

As the number of texts, calls, and e-mails you get from customers continues to grow, the question you have to ask yourself is this: is it time to consider adding a Facebook Messenger chatbot to your customer service lineup? The answer is as complex as the customer service needs of your company.

LetsChatPH is a chatbot builder company that creates Messenger bots for clients - for lead generation, products sales, customer service questions, and overall better user experience. Get in touch with us today!

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What are chatbots?

A chatbot is a computer program at the most fundamental level that simulates and processes human communication (either written or spoken), empowering users to engage through digital devices as if they were interacting with a real person. Chatbots can be as simple as rudimentary systems that respond with a single-line response to a simple question, or as advanced as digital assistants that learn and develop as they acquire and process knowledge to provide increasing degrees of personalization.

Chatbots are software programs that imitate written or spoken human speech for the purpose of simulating a dialogue or contact with a real person, often known as' conversational agents'.