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The Complete Guide to Chatbots and How They Can Enhance Your Business
What is a Chatbot?
A chatbot software is a computer program that works within the confines of a conversation and uses natural language processing to persuade you to buy, order, or otherwise carry out some other transaction. Chatbots can be used for customer service, but they are also being used by retailers to process transactions and for large e-commerce providers such as Amazon and Alibaba.
Chatbots rely on artificial intelligence (AI) and natural language processing (NLP) technologies to respond to questions or commands in the same way as human beings do. They are powered by AI and programmed to understand the nuances of human speech to create an interact
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