netlinkblog

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Check How Data Observability Impacts Customer Satisfaction

Data explosion is a real thing these days, and remaining operational while managing all types of data is an ongoing challenge. Our experience says the demand for data observability and management is currently at an all-time high and will only go upward. 

“Data observability is crucial for managing and monitoring data to ensure its quality, reliability, and availability across an organization's systems, pipelines, and processes. This practice empowers data teams to swiftly detect and resolve data quality issues in real-time, thereby minimizing data downtime and strengthening trust in the organization's data products.”

There have been instances where organizations from diverse industries faced huge downtime challenges, ultimately impacting their revenue sources. One such organization, dealing in the financial sector reached out to Netlink, an IT service provider, for a comprehensive solution. 

For this leading American multinational financial services company, handling vast transaction volumes and ensuring data quality posed significant challenges. They needed performance optimization within a data cloud environment. 

Let us deep dive into this customer success story and explore how Netlink transformed the client's overall customer satisfaction with data observability, and derived new growth opportunities.

A Closer Look at the Client’s Profile

The client was a renowned financial services powerhouse that operates across various sectors, including banking, commercial banking, investing, and related services. With a vast network of multiple branches across the US and the UK, the client specializes in delivering exceptional financial solutions to its customers. 

Additionally, the client is also into a unique donor-advised fund service, allowing its customers to contribute securities for charitable purposes, further solidifying its commitment to social responsibility.

Overview of the Client’s Needs

Despite its industry-leading position, our client encountered several challenges in managing its data effectively. The exponential growth in transaction volumes posed significant issues in maintaining optimal performance. Moreover, data quality issues and frequent downtimes hindered the client's ability to derive actionable insights from its existing data. 

The lack of comprehensive data profiling, cleansing, and validation processes further compounded these challenges, making it difficult to ensure the accuracy and reliability of the data. Additionally, the client struggled with seamlessly transferring data to a cloud platform, leading to suboptimal data processing speed and quality. With disparate data-related processes and tools in place, the client faced integration challenges, hindering its ability to harness the full potential of its data assets.

Customized Data Observability Solutions Offered based on Client’s Requirements

Netlink worked closely with the client, recognizing the crucial need for data observability, and implemented a full range of data observability & cloud solutions leveraging IDMC & Snowflake platforms. Following is the list of proposed solutions:

Enhanced Data Processing Capability: Netlink improved the client’s IDMC infrastructure to efficiently manage large transaction volumes without sacrificing performance. They gained valuable real-time insights from their data by streamlining data processing workflows.

Improved Data Quality: Our development team significantly improved the client’s existing data quality and reliability by thoroughly profiling, cleaning, and validating the data. Additionally, data observability, identifying and fixing inconsistencies & errors led to reduced downtime.

Seamless Data Transfer to Snowflake: Netlink ensured smooth data transfer to Snowflake's platform by simplifying data migration processes and optimizing data pipelines.

Optimized Performance Within Snowflake: Netlink’s development team made adjustments to the Snowflake environment to boost data processing, speed, and quality. By following best practices and making the most of Snowflake's advanced capabilities, Netlink helped the client optimize their investment in Snowflake. 

Integrated Data-Related Processes and Tools: Netlink brought together various data-related processes and tools in the client's system, ensuring smooth integration and compatibility. This enabled the client to fully utilize its data resources and foster innovation by aligning data management workflows and standardizing tools.

Business Value Added & Outcomes Achieved

Netlink's transformative solutions delivered tangible outcomes for the client. Efficient data management now allows the client to handle large transaction volumes with optimal performance.

Along with that, enhanced data processing speed and quality through effective data observability solutions empowered the client to derive actionable insights swiftly. Comprehensive data profiling, cleansing, and validation improved the data quality, minimized downtime, and ensured data integrity, enabling informed decision-making.

The following are the achieved outcomes post data observability implementation:

Achieved a 20% surge in productivity, translating to annual savings of $50,000.

Realized annual savings of $30,000, redirecting resources previously allocated to data cleansing. 

Elevated operational efficiency by 15%, fostering streamlined processes.

Secured a 10% upswing in customer retention rates.

Positioned for potential market share growth of 5%.

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Netlink's Strategic Partnership with Snowflake

Netlink is a global service provider with over 7 years of expertise in the Snowflake platform and an overall 15+ years of expertise in the data cloud. We have delivered over 25 Snowflake projects worldwide, serving diverse industries with 150+ overall data projects using different platforms. With a team of 25+ certified Snowflake professionals, we offer unmatched data modernization solutions across cloud data integration, and more. 

Additionally, Netlink is a recognized technology service provider with 25 years of active presence in the global market, especially across the United States and Canada, serving as a reliable partner in bridging the technology expertise gap for leading organizations. Our strategic partnership with Snowflake positions us as a leading solution provider for organizations lacking in-house proficiency in technology. 

With a robust track record in the IT service domain, Netlink brings resilience, precision, and scalability, offering your organization cutting-edge technological solutions. Our expertise encompasses a wide range of industry-leading IT solutions, including low code, BI, ERP, Cloud Infrastructure, and more, all tailored to align seamlessly with the specific business needs of your organization.

Powered with 2000+ well-trained and highly experienced developers and product specialists, Netlink provides support starting from template, pilot, and development, all the way to 24/7 post-go-live. Organizations all over the world trust Netlink for effective implementation and exceptional support to derive most of the IT solutions. 

Collaborate with us at Netlink. Our systematic approach makes complex processes simpler, more efficient, and more reliable.

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Utilizing Appian Low Code for Seamless Insurance Processes

Most insurers are on the lookout for top-notch risk assessment tools and decision support systems. As per Appian, the actuarial field is ripe for innovation and life insurance companies are recognizing the potential of automation. According to a report by Willis Towers Watson, 45% of both P&C (Property & Casualty) insurers and 49% of life insurers are keen on automating tasks to reduce effort and risk of errors.

But how can insurers revamp their automation processes to streamline manual tasks and boost efficiency? How can they streamline workflow to churn out more accurate insights and forecasts, ultimately increasing profitability?

The answer relies on adopting Appian low-code technology. With Appian, insurers can standardize the process, automate workflows, collect data, and generate accurate insights through its predictive models.

So, in this article, we’ll discuss the reasons and understand the nitty-gritty of choosing the Appian Low Code platform for insurance.

Why Choose Appian Low Code for Insurance

Appian Low-Code Platform is emerging as one of the top solutions for streamlining any customer-facing task for organizations. This low code platform helps with all sorts of workflow optimizations; for example, easy, complicated, or something that needs smooth coordination of people, technologies, and data across your organization. 

The following are tangible benefits brought by using Appian for insurance workloads: 

Unified Data and Systems Integration: Appian streamlines the integration of disparate data sources, including spreadsheets, IoT, and soiled data, into one standard framework. This consolidated view streamlines the workflow to make faster, more informed decisions regarding potential risks.

Improved Efficiency: By automating manual tasks such as data search and system toggling, Appian enables you to concentrate on high-impact responsibilities like modeling and forecasting, while also reducing the risk of human error.

Streamlined Time to Market: With Appian’s low code platform, insurers can easily automate complex workflows and enable the swift translation of insights into action items for the sales team. This results in improved processes facilitated by AI-powered intelligent document processing.

Enhanced Auditability and Transparency: Appian facilitates the maintenance of a comprehensive audit trail for calculations, ensuring alignment with regulatory standards. This fosters transparency throughout the organization, with solvency model tests seamlessly integrated into the process.

Cost-Effective Implementation: Leveraging Appian offers a cost-effective solution to innovation, significantly reducing development costs and accelerating the creation of critical applications. Insurance processes can be overhauled in a matter of weeks, enhancing efficiency without breaking the budget.

Conclusion

Most organizations are implementing a structured Appian low code for insurance and seamlessly boosting workflow efficiency with automation. Well!  Yet you need an expert by your side to accomplish such benchmarks, and Netlink can be the one for you.

Netlink is a recognized technology solution provider with 25 years of active presence in the US, Canada, and UAE. With its globally distributed workforce of 2000+ professionals, it is serving as a reliable partner in bridging the technology expertise gap for leading organizations. 

Our decade of low code proficiency and strategic partnership with Appian positions us as a leading solution provider in the industry. Along with that, we’re equipped with well-trained and highly experienced Appian application development, workflow automation specialists, and platform experts. Organizations all over the world trust Netlink for effective implementation and exceptional support to derive most of the IT solutions. 

Netlink brings resilience, precision, and scalability, offering your organization cutting-edge technological solutions. Our expertise encompasses a wide range of industry-leading IT solutions, including BI, ERP, Cloud Infrastructure, and more, all tailored to align seamlessly with the specific business needs of your organization.

Collaborate with us at Netlink. Our systematic approach makes complex processes simpler, more efficient, and reliable.

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