If a worker who isn't the owner says ANYTHING similar to "I'm not really supposed to do this but-" and then does something that helps you, under no circumstances inform the business, including through reviews. You tell them that the worker was polite, professional, the very model of customer service and why you like to go there. You do not breathe a word of the rulebreaking.
last year i was eating in a fancy, large restaurant when i began to hear a rumble and the distant sound of people chanting ‘potassium, potassium’ and suddenly hundreds of people dressed as bananas flood this restaurant chanting potassium over and over and we were trapped there for a very long time because the bananas would not leave and they were everywhere
one of the most infuriating things about becoming an adult is when you realize that it actually is 10x easier to solve problems by making a phone call vs literally any other communication method
if you've ever used the London Underground you might have noticed that it often gets uncomfortably hot. the reason for this is actually that its builders dug too greedily & too deep and as a result the trains are very close to the fires of hell. hope that helps.