Pointel specializes in improving customer experience by building world class contact center solutions and offering various contact center services.
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Best Change Manager(Release Management) for Genesys Cloud Contact Center
Managing and deploying new releases or updates is essential for system stability and performance. With Change Manager for Genesys Cloud, you can efficiently manage and deploy new releases or updates, ensuring minimal impact on your operations. By automating the release workflow, it ensures that all updates are thoroughly tested and validated before deployment, significantly reducing post-release issues.
Release Planning: Plan releases with detailed timelines and resource allocations.
Testing Integration: Integrate with testing frameworks to ensure all updates are thoroughly tested before deployment.
Rollback Capabilities: Quickly revert to previous versions in case of issues, ensuring operational continuity.
#Genesys cloud contact center#change management solutions#contact centre change management#change control management
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Benefits of Genesys Cloud Identity and Access Manager
Saves money Automated license management
Improves stability/reliability Unused objects are removed from the system reducing the load on the rest of the system.
Better security, audit and license compliance
Robust and flexible architecture.
Support for Windows, Unix and Linux
VMware compatible
Java – J2EE based
For Demo visit : https://www.pointel.com/solutions/pointel-id-and-access-manager/
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Customer Experience Insights (CXI) derived from an IVR analytics platform offer numerous strategic advantages for organizations aiming to optimize their customer service operations.
One of the primary benefits is the ability to improve IVR system design by revealing where callers drop off, express frustration, or encounter inefficient routing.
This leads to more intuitive and effective call flows that enhance customer satisfaction by reducing friction and making self-service options more successful.
#call center analytics#contact center analytics#contact center analytics platform#call center analytics platform
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Key Benefits of CCaaSSync (Disaster Recovery Solution) for coud contact center
#contact center disaster recovery solution #contact center disaster recovery management solution #ransomware business continuity solution for contact center #business continuity solutions for contact center #call center disaster recovery #genesys disaster recovery
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Implementing Pointel’s Change Manager for Genesys Cloud offers numerous benefits that enhance your contact center's operational efficiency, security, and overall performance.
For more details visit : https://www.pointel.com/solutions/change-manager/
#contact center changer management solution #genesys change manager #change management tools #change management solutions #change manager for contact centre #genesys cloud change manager
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