pointel-blog

[pointel-blog]

Explore the future of Customer Experience with Pointel #Xpr19

Make every moment count! Get ready for the Customer Experience event of the year!

Pointel is a certified Genesys Partner specializing in elevating Customer Experience by building world-class contact center solutions. Our product suite helps contact centers seamlessly and efficiently adopt DevOps for contact centers to scale new heights in CX. With almost 20 years of experience in improving Customer Experience, we have built a practice that guarantees success.

Great Reasons to Attend Xperience19

Genesys Xperience19, the customer event of the year is an excellent occasion to:

Meet 2000+ Customer Experience and IT professionals under one roof..

Learn from the 80+ breakout sessions designed to take your team to the next level.

Explore the newest and most innovative technologies from 50+ sponsors.

Plenty of fun

Join us at the must-attend event!

Pointel @Xperience19

Pointel is proud to be a sponsor for the 15th consecutive year at Genesys Xperience19, the premier Customer Experience event. We have been partnering with Genesys for 15 years in effectively implementing complete solutions for contact centers. At Xperience19, we will demonstrate the latest technologies for advancing the Customer Experience journey. Meet our team to get to know how to successfully implement DevOps in your CX development. We have solutions that complement and enhance the Genesys solution for IT, Operations Managers and Administrators that focus on Audit, CRM integration, and IVR applications.

@ XPERIENCE 19 , we’ll explore:

OUR PRODUCTS

Contact center testing: STAMP- System Test and Monitoring Platform provides IT and business users the ability to automate end-to-end testing, ensuring that all systems work cohesively together for the optimal customer and agent experience.It’s a contact center quality assurance, automation, and monitoring solution. It enables DevOps and IT teams to be Agile.

Configuration Management Solution: An easy to use, thin-client application designed to help you take complete control over your Genesys configuration environment. CMS helps to identify issues proactively and address them before it causes an incident.

Genesys Workspace Salesforce Adapter: An easily-deployable, powerful way to tie together the power of Genesys Workspace and Salesforce.com. Pointel has created this Genesys Adapter for Salesforce so that agents can have a unified desktop experience, and the customers have a more streamlined and intelligent engagement when interacting with your company.

Genesys Adapter for Oracle CX Cloud: Oracle CX Cloud customers utilizing Oracle Cloud Marketing, Sales, Service, Social and CRM SaaS applications, who also rely upon Genesys for contact center solutions, can conveniently conjoin these systems by implementing Pointel Adapter.

Survey Solution: Pointel’s survey solutions is a closed-loop feedback solution specially designed for business users to create and manage surveys. This reveals in-depth information and analytics on customer expectations and your contact center operations that you can leverage to gain and retain your most valuable customers.

Dynamic Contact Center Manager: DCCM empowers front-line supervisors and managers who are responsible for Customer Experience to manage contact center efficiently.

OUR SERVICES

End-to-End contact center Solutions

IVR Provisioning and Application Development

CRM/CTI Implementation and Integration

Call Routing Solutions

Enterprise Application Integration and Custom Application Development

Business Intelligence and Report Development

Ongoing Support and Maintenance

Performance Tuning and Health Checks

Super excited we are! We’ll make every moment count from NOW! Sounds good? Here we go!

Every registration Wins a Starbucks card!

Register & Collect your Prize from us at the Partner pavilion!

Meet us at the partner pavilion for:

Live demo on how to monitor and gain control of your contact center through our products and services.

Learn to have your contact center DevOps ready, the key enabler for CX success.

Ways to maximize ROI and improve the overall health of your contact center.

Live interaction with our Solution Experts on your business challenges and best practices.

Answers to all your questions on reinventing and elevating Customer Experience.

Meet us @ our booth, XPERIENCE 19 , Denver,  June 10 – 13, 2019 https://www.pointel.com/xpr19/

[pointel-blog]

Pointel is proud to be a Sponsor at Genesys CX18 for the 14th consecutive year!

Great Reasons to Attend CX18

CX18, being held in Nashville from  May 1 – May 4 is organized by Genesys, the global leader in Omnichannel Customer Experience and Contact Center Solutions. This year’s CX18 is an exciting opportunity for attendees to engage with top CX experts and peers to learn about changing customer behavior and its impact on business. Check out the innovative technology that’s transforming Customer Experience!

 Pointel at CX18

Pointel specializes in implementing Genesys solutions and will be showcasing Customer Experience and DevOps solutions at CX18. With almost 20 years of experience in improving Customer Experience, we have built a practice that guarantees success.

Make sure you stop by Pointel booth #46 to see and experience the future of CX! Get a Free Apple Watch!

Meet the team to discuss how your business can develop and improve your Contact Center.We have solutions that complement and enhance the Genesys solution for IT, Operations Managers and Administrators that focus on Audit, CRM integration, and IVR applications. At CX18, we’ll explore:

Pointel’s Configuration Management Solution (CMS) – An easy to use, thin-client application designed to help you take complete control over your Genesys configuration environment.

DCCM- A business tool that enables Operations, WFM to take control of the Contact Center.

STAMP –Contact Center QualityAssurance automation and monitoring solution. Enables DevOps and IT teams to be Agile.

Pointel’s Workspace Adapter for Salesforce – An easily-deployable, powerful way to tie together the power of Genesys Workspace and Salesforce.com.

CXi- A powerful yet easy analytics platform to gain insights into the IVR efficiency.

Our Booth #46

Live demo on how to gain control over your Contact Centre through our products and services.

Live demo on how to enable DevOps within your team to be more effective.

Ways to maximize ROI and improve the overall health of your Contact Center.

Live interaction with our product/ solution experts on your business challenges and best practices.

Answers to all your questions on Customer Experience.

See you all at Booth # 46, CX 18 Nashville, Tennessee . May 1- 4,  2018

[pointel-blog]

Contact Center Solutions

Pointel has provided contact center solutions, Genesys Implementation, Voice Self Service, CRM Implementation & Analytics. Pointel specializes in improving customer experience by building world class contact center solutions.

Pointel Inc is a leading Contact Center/CRM solution provider and system integrator, specializing in selling and implementing end-to-end contact center suite. With over 17 years of experience in contact center industry, Pointel has successfully completed over 400+ deployments for Private, Public and Fortune 2000 companies across the globe.  Headquartered in United States (New Jersey) having offices in India (Chennai) and Poland (Warsaw) area. Pointel Inc, specializing in Implementation, Customization, Integration and Version upgrades of Genesys Platform from 7.2 to 8.x Version. Pointel also offers unique on-site and on-demand support offerings.   Pointel Inc is recognized as experts in a deployment of Genesys Platform and integration of proprietary and enterprise SAAS applications in the market. Pointel Inc is trusted by several customers across United States, Europe, APAC and other regions to combine N^ of omnichannel interactions on a day-to-day basis. http://www.pointel.com/