poojashetty092003-blog

[poojashetty092003-blog]

How FECs And Arcades Can Implement Minimum-Contact Guidelines

With increasing awareness that COVID-19 is going to be around for a while, businesses across all industries are looking for ways to reopen while ensuring that their employees and customers are safe. FECs And Arcades are no exception to this. Broadly speaking, there are two aspects to the challenge facing FECs And Arcades as they reopen — the first is implementing social distancing guidelines and the second is minimising contact between people and surfaces, as well as contact between people as much as possible.

Having previously looked at the implementation of social distancing at FECs and Parks through better capacity planning, this article is going to focus on the second aspect — implementing minimum contact guidelines. We will look at how the Parafait FEC Management System by Semnox helps reduce or eliminate contact, making it easier for both indoor and outdoor facilities to keep their employees and customers safe.

How Parafait Makes Minimum-Contact Possible

Parafait is an integrated system — it brings together all aspects of FEC operations, streamlining and automating processes. Let’s look at four specific ways in which Parafait makes minimum or zero contact possible.

Online top-up: Parafait allows you to set up a custom online portal where your customers can top up their cards. This significantly reduces the interaction with the staff as well as dealing with cash/cards. Additionally, the portal allows for the booking of time-slots in advance for your attractions, enabling social distancing through better capacity planning.

SmartFun App: The SmartFun app on Android and iOS simplifies customer experience further, allowing them to top up their cards and also make new purchases. The app also allows you to push promotional messages and offers to your customers through notifications, communicating to them the steps that are being taken to ensure their safety.

E-ticketing and receipts: Parafait enables your game machines to give out e-tickets instead of physical tickets, which not only reduces contact, but it also reduces your operational costs. In the same way, receipts can be emailed to the customer rather than having them printed on paper and handed out.

Kiosks: Kiosks are a valuable automated tool to reduce human-to-human contact. Parafait offers various types of Kiosks to achieve this goal.

Traditional Full-Service Kiosk for new card sales, recharging cards, and to check activity/balances.

Food & Beverage and Gamecards Full-Service Kiosk that is fully integrated with Kitchen System.

Full-Service Kiosk that dispenses RFID wristbands.

Customer Registration Kiosk to register cards and capture vital guest data for marketing.

Self Service Redemption Kiosk to allow guests to redeem prizes without directly interacting with the staff.

With the Parafait Management System in place at your Arcade, you can have peace of mind knowing that your employees and customers are safe.

Reopening With All Necessary Precautions

As you move to reopen your FEC, it becomes essential for you to earn the trust of your customers. The Parafait Management System can help you reopen quickly while ensuring that all necessary precautions are in place. When visitors know that your FEC has taken all the required measures to reduce or eliminate contact, they will enjoy their time at your FEC without worry.

Are you looking to implement minimum contact guidelines at your FEC or amusement venue? Do you see the potential that Semnox’s Parafait holds in helping you bring your business back on track? Then reach out to a Semnox representative right away to learn more about the Parafait management solution.

Email us at sales@semnox.com or call us now!

[poojashetty092003-blog]

The Advantages Of Integrated Amusement Park Management Systems

In recent years, many outdoor parks have shifted to using integrated amusement park management systems. There are some very clear advantages to these systems as well as some obvious disadvantages of conventional methods and systems for park management. However, due to a lack of clear information about the advantages of integrated amusement park management systems, park owners who are considering shifting to these systems will often find it difficult to make an informed decision.

In this article, we will present some of the key advantages of integrated amusement park management systems and paint a picture of what’s possible when the different parts of a park’s management system are able to communicate and coordinate with each other. We will use Parafait — the integrated park management solution from Semnox — as an example.

Integrated Amusement Park Management Systems – Key Benefits

When you have an integrated park management system, operations become significantly simplified. It goes without saying that these systems can not only reduce operational costs, they can also help you find new ways to increase revenue. Let’s take a look at some key aspects of park operations and see how Parafait — Semnox’s integrated park management solution — helps in each case.

Multi-Platform Ticketing Solution

Parafait offers a fully-integrated and cost-effective online ticketing platform which allows you to set up flexible, calendar controlled pricing options. The system allows you to create season passes and multiple entry packages while managing everything from one spot.

Parafait also offers on-site ticketing and supports barcode, RFID card and wristband based tickets. The Parafait Kinetic ticking kiosk and Parafait Klassic wristband printing kiosk make it easy for parks to manage ticketing without the need for staff.

You will be able to upsell with ease, quickly creating offers that combine food, beverage and merchandise with tickets. The platform is capable of OTA ticketing and can be integrated with popular ticketing platforms.

Simplified Access Management

Parafait is a single system that adapts to many needs. Access control gates allow visitors access to rides, games and attractions with self-validation of the ticket. This means increased customer convenience and perfect accounting.

The system also allows for quick and real-time mobile phone validation through an Android-based application. This is ideal for activities where space is a constraint and is a low cost, no maintenance solution. Semnox also offers an integrated stand-alone validation unit that has all-weather support and is ideal for operator-controlled outdoor rides.

Customer Relationship Management  

The CRM module of Parafait allows you to activate loyalty programs, create a tiered membership program with different discounts at different tiers and have promotions and discounts based on various rules. It also helps with your marketing campaigns, allowing you to reach out to guests via text, email, and social media.

A Comprehensive Reporting Module

The Reporting Module of Parafait allows you to create feature-rich and user-friendly reports that provide you with actionable insights. This module includes both predefined and custom reports, and you can schedule auto-generated reports on a daily, weekly or monthly basis.

The module makes it possible to forecast future crowds based on historic data and future bookings, allowing you to plan for resources accordingly. This module is also integrated with the ERP module. With onsite, online and mobile app-based reporting, you will be able to analyze data from across the park and track the success of newly promoted services.

Increased Customer Convenience

The Parafait Park Management System makes it possible for visitors to use a single RFID tag across the park, which means no more bulky bags and worrisome wallets to carry around. The customer can also create an app-based or web-based online account and manage their membership with ease.

Semnox also has fully-integrated wireless RFID lockers that are easy to install. They come in various sizes, colours, and materials, allowing you to customize them based on your brand. With no physical keys, the belongings of your visitors will always be safe and secure. The integrated system allows you to create attractive packages which include lockers, entry tickets and food.

Communicate Essential Information With Ease

The Parafait integrated system allows you to access and manage content from a centralized location, and customize and manage content for multiple screens. A data-based and dynamic, event-based screen display, facilitates smarter engagement allowing you to choose promotions based on the time of the day and based on target customers. The in-built scheduling system allows you to change screens based on the time of day.

Merchandise, Food & Beverages Integrations

The integrated Kitchen Management System, which includes Kitchen Order Tickets and a Kitchen Display support allows you to support self-service with a full-service kitchen. The comprehensive Inventory Management System allows you to track the movement of items, simplifying logistics. Visitors will be able to choose between payment options like RFID tags, cash, bank cards, vouchers and more. Automated data sharing helps reduce turnaround time. The paperless system is also environment-friendly.

Put together, these modules and features function seamlessly, allowing for seamless operations through park automation.

Unlocking The Potential Of Amusement Parks

The Parafait Integrated Amusement Park Management System can truly help you unlock the potential of your park while creating extraordinary experiences for your visitors and growing your revenues.

Do you see the opportunities that Parafait can unlock for you? Do you believe that your park should be managed with an integrated system? Then reach out to a Semnox representative right away to take things to the next level! Email us at sales@semnox.com or call us.

[poojashetty092003-blog]

Smartphone App for FECs Opens up a World of Possibilities

On the iOS App Store and Android Play Store, you will find an app for everything you can imagine and for many things that you cannot even imagine! When 3.5 billion people across the world own a smartphone and 2 billion people access the internet only through smartphones, this app-mania makes a lot of sense.

In the age of ‘there’s an app for that’, Family Entertainment Centers and arcades are not to be left behind. It’s easy to see the advantages of an app for FECs.

An FEC app gives greater convenience and flexibility to the customers, allowing them to buy and recharge cards online and even go card-less, using the app itself as a virtual card.

An app can be very versatile and the FEC can expand it’s functionality as needed, engaging the customer in different ways.

Best of all, an FEC app improves the customer’s overall experience and this builds brand loyalty.

While arcades and FECs do not want to miss out on the opportunity that an app presents, there are several challenges. Building an app in-house can be a difficult task and outsourcing it to a third-party can be tricky. This is where Semnox steps in with its SmartFun app. As an industry leader in technology solutions for FECs and arcades, Semnox is perfectly placed to build an app that is in tune with the ground realities of running an FEC. FECs and arcades can simply use the app infrastructure with their own branding, making it easy to integrate.

The Definitive Mobile App For Family Entertainment Centers

SmartFun is designed to be the definitive mobile app for Family Entertainment Centers and arcades. Available on both iOS and Android, this app comes with all the basic functionality that an FEC end-user requires. This includes buying a new card, as well as linking, topping-up and managing an existing card.

Having a mobile app opens up a world of possibilities for FECs and its customers. The app can be as versatile as the FEC wishes it to be. Customers can be given the ability to block their cards if they lose them and the FECs can communicate and engage their customers through push notifications. The app allows the customer to view transaction & gameplay history. If a customer has multiple cards, they can be linked and managed on the same app and credits can be transferred from one card to another if needed.

FunCity – Making The Most Of Samaritan

Among the first to leverage the power of SmartFun was FunCity. Owned by Dubai-based Landmark Group, Funcity operates 28 centres across India while continuing to expand. Primarily catering to children aged between 1 to 12 years, Funcity is one of the most recognized and popular FEC brands with a presence in India, the Middle East, and Egypt.

Available on the App Store and Play Store as the FunCity app, SmartFun takes all the features that were previously available only on the FunCity website and brings them to the end-user in an easy-to-use mobile app. Customers of FunCity have the ability to purchase new cards, top-up their cards, raise tickets, link one or more physical cards to a virtual account, check their loyalty points and balance and much more. The Store Locator feature allows customers to find the nearest FunCity location.

SmartFun — A Game Changer For FECs

SmartFun is built to help FECs to engage their customers more effectively. The customer benefits from a more wholesome experience and is more likely to end up becoming a loyal customer to the brand. In the marketplace of apps, SmartFun is proving to be a game-changer for FECs and arcades.  

Do you own or manage Family Entertainment Centers or Arcades? Do you see SmartFun as the perfect way to take your business to the next level? Then reach out to a Semnox representative right away to learn more about SmartFun and the Parafait solution suite for Family Entertainment Centers.

For further information kindly visit our website: Semnox