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Relatient Launches Dash Voice AI Agent to Automate Patient Appointment Management in Call Centers

Relatient, a patient scheduling platform, announced the launch of Dash Voice AI, a conversational AI feature of its Dash Schedule solution. The Dash Voice AI agent revolutionizes patient appointment management by automating the handling of high-volume appointment-related phone calls, including confirmations, rescheduling and cancellations, while leveraging the Dash platform’s existing rules-based intelligence. This ensures every interaction follows provider-specific preferences in real-time.

Healthcare contact centers face growing pressure from rising patient call volumes and consumer expectations. Despite these demands, scheduling an appointment by phone can take as long as 8 minutes of staff time. Dash Voice AI reduces that burden by managing scheduling-related calls 24/7, without the need for more agents. The result: shorter hold times for patients and more time for staff to focus on high-touch and high-value tasks.

"When patients call a practice, Dash Voice AI integrates seamlessly into our client’s phone sytem to deliver a remarkably natural conversational experience, making interactions feel personal and high touch," said Jeff Gartland, CEO of Relatient. "Beyond the patient experience, the true innovation lies in how Dash Voice AI leverages the intelligence in the core Dash platform, enhancing the contact center experience while delivering substantial capacity relief by fully automating routine tasks. Organizations now have a scalable solution that maximizes staff resources while consistently ensuring accurate, patient-centric scheduling."

Early adopters are already recognizing the significant impact of Dash Voice AI.

"We’re excited to be on this journey with our clients and with their help, will continue to expand Dash Voice AI’s use cases and impact."

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Welcome to Relatient: Revolutionizing Patient Engagement and Scheduling

In today's fast-paced healthcare landscape, seamless communication and efficient scheduling are paramount for both patients and healthcare providers. Introducing Relatient, the innovative solution designed to streamline patient engagement and scheduling processes like never before.

Features That Empower Patients:

1.         User-Friendly Interface: Our platform boasts an intuitive interface that ensures patients can easily navigate and access the services they need with just a few clicks.

2.         Personalized Profiles: Patients can create personalized profiles where they can manage their appointments, access medical records, and communicate securely with their healthcare providers.

3.         Appointment Scheduling: Say goodbye to long wait times on the phone. With our scheduling feature, patients can book appointments online at their convenience.

4.         Appointment Reminders: Never miss an appointment again. Our platform sends automated reminders via SMS or email, reducing no-show rates and improving overall efficiency.

Empowering Healthcare Providers:

1.         Streamlined Workflow: Our platform simplifies administrative tasks for healthcare providers, allowing them to focus more on delivering quality care to their patients.

2.         Real-Time Availability: Providers can manage their schedules in real-time, ensuring that appointment slots are optimized and reducing the risk of double bookings.

3.         Secure Communication: Built-in messaging functionality enables secure communication between patients and providers, facilitating quick consultations and enhancing the overall patient experience.

4.         Data Analytics: Gain valuable insights into patient engagement and scheduling patterns with our robust analytics dashboard. Identify trends, optimize workflows, and make data-driven decisions to improve operational efficiency.

The Relatient Advantage:

1.         Customizable Solutions: We understand that every healthcare practice is unique. That's why our platform offers customizable solutions tailored to the specific needs of your organization.

2.         fqhcs Compliance: Community health centers, Federally Qualified Health Centers, and other value-based care organizations require solutions that help deliver high-quality care across diverse populations. With rules-based scheduling, simplified registration, and automated communications, your staff can reduce the manual burden, improve appointment access, and deliver messages to patients via the modalities they prefer.

3.         Scalability: Whether you're a small clinic or a large healthcare system, our platform scales with your business. Easily add new providers, locations, and services as your practice grows.

4.         Exceptional Support: Our dedicated support team is here to assist you every step of the way. From onboarding to ongoing support, we're committed to ensuring that you get the most out of our platform.

Experience the future of patient engagement and scheduling with Relatient. Schedule a demo today and see how we can transform your practice.