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What to expect from a Professional IT Service  Provider

My goal here is to acquaint you with the expectations you should have in choosing a professional IT service business to attend to ALL of your Information Technology requirements. This is not to say that you will find this all in one place, but it is desirable to do so. See more at kernitservices.com

You should be able to:

• Reduce stress in your working environment with their Business IT solutions

• Minimize your IT expense, while providing efficiency and security solutions

• Have service-oriented, continually trained and experienced IT professionals on demand

• Have 24/7 monitoring of all your systems

• Provide services for planning and strategy in a long-term working environment

• Provide IT budgets that are predictable with their low-cost monthly maintenance plans

• Have a trusted professional IT expert to turn to as a single source for all your technology needs

• Stop stressing about IT, and concentrate on managing your business very effectively

• Your satisfaction guaranteed

Computer Services

Many small businesses find it very challenging to deploy, maintain, and protect their technology environment. They are looking to keep IT costs manageable, avoid unexpected downtime, communicate in a more effective manner, or to plan for disaster recovery.

Services they should provide:

• Troubleshooting and problem solving on all networks and PCs

• Hardware installation and support

• Virus and spyware removal and protection

• Security solutions

• VPN (Virtual Private Networks)

• Remote access

• Server installations and upgrades

• Spam filtering and e-mail solutions

• Reliable Internet connection(s)

• Web content filtering

• Onsite and offsite system backups

• Complete network management and support

• Printer Service and Repair

• Help desk

Areas Covered

Managed IT Services

With a traditional break/fix service, the IT service depends on your problems to keep him in business. How much can you really depend on him to proactively maintain your network and computers? Managed IT services should keep your IT from breaking, eliminate costly computer repair bills and say goodbye to technology troubles for good.

These IT Services should include:

• 24/7 monitoring - get peace of mind knowing your systems are safe

• Managed IT Services - pinpoint and fix problems before they create downtime

• Remote & overnight services - so you experience fewer disruptions to your business

• All-inclusive IT - for predictable budgeting with flat-rate IT services that include hardware and software

• Scheduled proactive maintenance to assure you that all your IT is running in tip-top condition.

Managed Services should bring reliability to both your business and your budget, giving you better technology and more time to focus on your business.

Network Security

The threats to Email, Web browsing and Instant Messaging (IM) are getting more and more complicated and continue to be on the rise. All businesses, small and large, have to contend with regulatory and compliance issues.

• They should specialize in the expert planning, implementation, auditing, monitoring, and management of complete information security solutions. Information Security is nothing something you can "setup and forget it" - neither is it a series of simple solutions that are simply gathered together.

• A well-designed and comprehensive information security solution is an absolute necessity.

• Their Security Experts should have a wide range of Information Security and Compliance solutions for small and medium businesses, including:

• Secured Laptop - A holistic solution to protect your computers

• Protecting your network and data from virus, hacker, spam, phishing and other attacks requires a multi-layered approach.

• They should offer a suite of Information Security products and services to help keep your information secure and protect your Internet communications such as email, instant messaging and Web browsing.

Email Protection stops spam, viruses and phishing scams from reaching your network and getting into your email inbox. Spam and Hacking Attacks on your network are stopped before they reach your information, saving you valuable time and network bandwidth.

Email Archiving - Store, archive and search all email communications

Email Archive allows your organization to securely archive and store all email communications. Authorized users can search and retrieve any email for compliance or regulatory requirements across the entire organization.

Web Filtering - Block malicious or inappropriate Web content

Web Protection stops malicious Web content from being downloaded and enhances productivity by blocking programs or viruses. Web protection also helps reduce legal liabilities by blocking unwanted and inappropriate sites or content. Timely reports allow you to monitor Web traffic and adjust your policies based on data viewed.

Managed Firewall - Block malicious traffic

A managed Firewall Appliance Click for info or to buy.

A managed firewall appliance is a very essential part of any organization's IT security network. It is necessary to configure, maintain & monitor your firewall, and provide you with regular reports. Or review them for you at your discretion.

Intrusion Protection -

Apply any virtual patches to your network or servers

Intrusion Protection System (IPS) often works in conjunction with a firewall and further protects your network. Some regulations require the installation, maintenance and monitoring of an Intrusion Protection System (IPS).

They should monitor and maintain these highly sophisticated systems for you and ensure your regulatory compliance.

Wireless Information Security

What was secure last month might be a vulnerability today. If your wireless access point or infrastructure hardware is older than 2016, you are probably not protected adequately. A certified wireless experts (CWNA) should help you find and implement the best solution.

Vulnerability Analysis - Pinpoint the weak spots in your network

Information Security threats are constantly proliferating, so to keep your information security posture in line with the latest trends, They should perform regular vulnerability analyses on an ongoing basis. If they find problems, they will recommend improvements to your information security posture.

Business Continuity Planning- Don't let even a minor disaster put you out of business

Every small business owner knows the importance of their business data. What many don't realize is that while the chances of a major disaster are quite remote, the majority of data loss is the result of small localized problems.

They should provide:

• Business continuity and disaster recovery planning - customized for your business needs.

• Data backup and recovery - to insure your critical data files are accessible and safe from hackers

• Fast recovery for files and email - get back to business quickly

• Virtualization of failed servers - reduces downtime from days to hours

• Remote offsite storage - ensures data security and compliance

• Built-in archiving - more cost-effective and reliable than tape

• 24/7 monitoring and management - ensures data integrity

Cloud Computing

Collaboration is simplified with Cloud Services

Cloud Computing

There are four different types of cloud services. Public, Community, Hybrid, and Private, according to the National Institute for Standards and Technology.

Cloud Services give you the power to collaborate using the Internet and intranet in your office and make doing business more efficient. Cloud computing solutions allow you to share, edit, and publish documents in a single system, improve contacts and e-mail, increase marketing strategies, and better your everyday business processes.

Because these services are hosted, you'll never have to worry about the management, maintenance or equipment.

Cloud Services Should be:

• Adaptable - grow your capabilities and applications inline with your business

• Tailor-made - to suit your company perfectly

• Mobile - empower collaboration from any Internet-enabled device

• Cost-effective - efficient technology improves your bottom line

Cloud Services can include powerful tools for collaboration and increased productivity, including:

• Hosted Microsoft Dynamics® CRM

• Hosted Microsoft Exchange

• Hosted SharePoint

• Web Hosting

These powerful solutions can all be tailored to meet the specific needs of your business. Whether you are looking to reach new markets, increase efficiency and organization, or leverage your technology investments, Cloud Services are the solution you've been looking for.

Hardware as a Service

Affordable hardware and operating systems without the headaches

With a flat monthly fee for equipment and warranty service, it can eliminate large capital outlays and allow IT equipment costs and related maintenance services to qualify as operating expenses, providing you with significant tax advantages.

They should provide infrastructure hardware, operating systems, and other software and warranty services for servers, desktops, laptops, routers, switches, and firewalls.

Mobile Device Management

You and your employees depend on mobile devices to keep business running smoothly. With security threats on the rise and a high potential for technology problems, your mobile devices need the same monitoring and management as your in-house IT does. Mobile Device Management (MDM) provides you with the same worry-free IT experience of that Managed Services offers.

Mobile Device Management - Your mobile devices should be scanned every four hours With MDM you should get comprehensive monitoring and management for Apple, Android, or Windows mobile devices.

Mobile Device Management is:

• Secure - comprehensive reporting and monitoring let you know if there's a breach to your phone's security

• Worry-free - if your mobile device is lost or stolen, we can locate it with GPS technology and wipe your private data remotely

• Flexible - new users to your mobile network can be automatically set up via remote configuration management

Enterprise & SMB Telephone Systems

Telephony systems designed with your business in mind

Small and medium-sized businesses need the same advanced and reliable communication solutions as large companies do.

With VoIP installation and support, your business can enjoy all the benefits of modern communication techniques that are tailored to your needs for an affordable price.

VoIP solutions are:

• Economical - cut your telecommunication costs and avoid extra setup, installation or maintenance fees

• Dependable - your hosted system is monitored and maintained 24/7

• Convenient - answer calls in remote locations via laptop or forwarding to a mobile phone

• Green - cut travel costs and paper waste by sharing information online

Networks

Your cabling and infrastructure networks are the lifeblood of your business

A stable infrastructure and cabling system are the lifeblood of any business. These two essential parts of your network allow your operations to run smoothly.

Networking

A wide range of expert cabling and infrastructure services, including:

• Cabling - fiber optic, cat 5/6E, coax, analog, etc. - underground or overhead

• Racks, enclosures, UPS's and power management hardware

• Switch, router, firewall and appliance installation and operation

• Circuits - data and analog PRI's/T-1's, POTS, ISDN, fiber, DS3's, and on site customer WAN engineers

• PA systems - amplified PA's with ceiling & hall speakers, outdoor horns sales and service.

• Telephone systems - new and used/re certified phone systems - VoIP or PBX. Service for most all older telephone systems, including installation, maintenance and upgrades across the board

• Security camera solutions - video over IP server-based security solutions and low cost DVR security camera solutions - surveillance software, on site surveys, installation and setup

• 802.11x wireless meshed networks - free site surveys, installation and configuration

• Category 5e/6 cabling installation and design

• Multi office LAN design & cabling (WiFi, VoIP, CCTV)

• Rack and enclosure sales and installation

• P.S. and power management

• Local area network circuit extensions (T-1, DSL, Frame Relay, MPLS)

• Fiber-optic cabling installation and design

• Design of data, voice, video and paging for new construction

• Wireless solutions

Website Design & Internet Marketing

Web Design

The website should look fantastic, but also perform a very important role. You should understand that your website is a valuable member of the team.

• Be seen and heard

• The expert web team should be trained to increase your company's online identity through search results, social networking and video media.

• Use your website to communicate different messages to specific visitors, advertise company news or campaigns with targeted banners and pop ups, or remind and thank your staff or customers with automatically generated emails.

• Control your own content

• They should build functional systems that really do put the content control in your hands. A password protected admin panel allows you to access and manage content yourself without the need to involve them.

• Deliver results

• They should design and build websites to actually deliver results based on your specific business objectives

Search Engines & Internet Marketing

They should be trained to increase your company's online identity through search results, social networking and video media. PR & Editorial

Ad Campaigns & Projects

Their marketing experts implement well thought out Ad campaigns and projects that have a measurable, positive impact on your business

These are MOST of the major points a business should look for when shopping for an IT company to care for their system(s). See more at kernitservices.com

Thank you for reading this.