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Direct Routing Considerations

Let's discuss some things you'll want to consider before putting into effect Direct Routing are as follows:

SERVICE NUMBERS

Service numbers are special phone numbers solely used for a high concurrency of calls (Call Queues, Auto Attendants, and Dial-in Conferencing). Currently, it is not possible to purchase Direct Routing for service numbers. However, you do have the option of porting your number over to Microsoft and then utilizing this ported number as your service number.

SKYPE FOR BUSINESS HYBRID

If you are in a hybrid scenario where you have some users in Skype for Business on-premises and others in Skype for Business Online, you'll need to ensure users are homed in Skype for Business Online if they will leverage Direct Routing.

EMERGENCY CALLING

One very important consideration for your end users will revolve around the concept of emergency calls. Emergency calls differ in Teams from your traditional telephony systems. In the past, each phone line was tied to a specific location so if an emergency call came from a number you would know exactly where the user was calling from. However, in Teams, users are moving constantly and moving around and aren't tied to one location. Also, Teams uses location information based on the phone provider. With that said you will need to educate your users of the following:

Teams might not know the actual location of a caller

If your device has no power, you won't be able to call out (no power = no phone)

If you leave the office country/region DO NOT use Teams for emergency calls (use your cell phone instead)

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Benefits of Direct Routing

Direct Routing is beneficial for those who need to be able to make business calls on the go. Some of the major benefits of Direct Routing are as follows:

1.      Interoperability with 3rd party PBX's

Many organisations still have an on-premises PBX, With Direct Routing, users can now route Teams calls directly to your on-premises PBX and users on Teams can connect with those still on your legacy PBX.

2.     Leverage contracts with existing service providers.

If you just renewed a contract with your existing PSTN provider you won't have to worry about ending this contract and bearing a hefty early termination fee for that contract. As long as you have the SBC and Direct Routing in place, you will be able to terminate your calls on the Teams client while still reaping the benefits from the PSTN (Public switched telephone network services) provided by your current service provider.

3.     As long as you have a Phone System license assigned, every user will get his own phone number that can be called directly.

4.    Direct Routing can be used where calling plans are unreachable

Not all countries will be able to purchase Calling Plans provided by Microsoft. And Direct Routing is a great option to ensure all your customers have telephony capabilities.

5.      Combine Direct Routing and Calling Plans

Trying to move to Calling Plans but realize that some locations don't have it available? Don't worry you won't be forced to choose one or the other. You will have the option to combine Direct Routing and Calling Plans and configure certain calls to use Direct Routing and other calls to use the Calling Plans!

6.       Less hardware footprint

If you're coming from Skype for Business, you may remember the concept of Cloud Connector Edition which had very similar results as Direct Routing but required you to run the virtual machine's on a Windows Server. With Direct Routing all you'll need is a SBC or better yet have a partner host the SBC on your behalf and abolish the hardware footprint all together!

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Benefits of SIP Trunking

Moving from Public switched telephone network to SIP Trunking brings many benefits.

Lower monthly cost - The monthly fee to have several lines installed at your office goes down significantly with SIP Trunks.

Lower call charges - With a lot of SIP Trunk providers and increasing competition has driven down call charges drastically. Some SIP Trunks come with unlimited calling plans and you can save greatly international call charges, too.

Excellent customer service - Provide better customer service with more geographical numbers. Now it is possible to add numbers to your SIP Trunk and route them on your IP PBX - you can give more options to your customers and dial in at a significantly lower cost, even long distance. Customers can contact you easily which will result in improved Customer retention.

Move offices and keep the same number - SIP Trunks are not restricted to a location, so it's easy to shift offices without having to change or inform your customers. There is no longer a need to pay for call forwarding to the new offices.

Eliminate VoIP Gateways - SIP Trunks eliminate the need to purchase and manage VoIP Gateways.

Flexibility - It is easier to add channels to your SIP Trunk to keep up with the increased calls. A phone call will allow you to add channels, and this can be done immediately.

The right number of channels - With SIP Trunks, you can easily select the right number of channels that you need. With ISDN/T1, you often have to choose to add either 15 or 30 lines. This usually implies that you end up with expensive extra capacity.

Upgrading Internet connectivity

Once you select your SIP Trunk provider, consider a dedicated Internet line for the SIP Trunk. Most firewalls can operate through multiple WAN connections, and, taking into account the low cost of an Internet connection in most places, a separate VoIP connection is the best way to ensure quality.

There are SIP Trunk providers that bundle their service with a dedicated Internet line. This keeps your voice traffic separate from your data traffic. This will depend on the cost and your network infrastructure. Check that your firewall is up-to-date and will be capable of handling Data traffic correctly.

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How to Compare different SIP Trunk Providers?

Finding the best SIP trunk provider can be challenging. To find the best SIP trunk provider as per your needs, you'll have to consider things like the monthly cost, setup fees and more.

On top of all this, a comparison between SIP trunk providers among different countries has to be done. It is, however, essential to find the best SIP trunk provider for your business. We know that there are some countries which may not offer the right plan for your business requirements., so we will help you find the best SIP trunking service for wherever you do your business.

How to Compare different SIP Trunk Providers?

When comparing different SIP trunk providers, you'll need to consider:

Subscription costs: Setup costs, the price per channel, number hosting fees, etc.

Outbound Cost: The cost per call or per minute rate for outbound calls.

Additional features: What are the inclusions in your service package, and what can be added on.

Scalability: Your possible options for adding extra channels as your business expands.

Customer Support: Varies on the basis of region or time zone.

Security: Any technology-based system comes with certain security risks. The information security threat is complex and evolving quickly, which means that organizations and vendors must be observant against cybercrime.

QoS: Quality of Service (QoS) is crucial to end-user SIP trunking satisfaction.

Compatibility: If you use a legacy PBX system, it's critical to cross-check that a prospective SIP trunking provider offers compatibility.

Top SIP Trunk Provider Comparisons by Country

Note: This SIP trunk provider comparison is focused mainly on business providers. especially those offering "unlimited" plans, have policies that restrict the use of autodialers, excessive conference calling, open line monitoring, and any other activity that may cause excessive call volumes ( defined as 2,000 - 3,600 minutes per SIP line).

Not all SIP trunking providers are the same. Vendor options range from best-of-class providers with an expert on staff to cut-rate organizations who offer questionable reliability. To make sure your organization has a positive experience with your SIP implementation, choosing a SIP provider who meets all of the criteria for excellence is critical.

SCB Global is a leading provider of affordable, high-quality, and expert-driven business-class voice implementations for companies of all sizes.

To learn more about our services, click here.

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SIP Trunking today

SIP is a technology which is gaining popularity very fast. Companies are noticing how cost-effective and reliable SIP is for even more growth in the future.

Adoption Rates

IT decision makers who have in-depth knowledge about SIP technology took a survey. However, from that survey sample, 69% say that they have already invested in a SIP trunk system whereas 24% have not.

One point to look at is that among the respondents, there was a considerable number of small businesses which makes you think that because of the less complexity in networks, SIP trunks make for a much wiser option. Something interesting to back up this is that SIP trunks are more popular with small businesses and only 10% of enterprises in North America have made a complete shift to SIP trunks. They're working their way through the switch mostly because of the insane cost savings. Companies in the U.S. who switched to trunks are likely to reduce their costs by 30%-50%. From a global level perspective, we can expect to see savings from 15%-25%. So, it's reliable quality for a good price, who would pass that up?

Satisfied with Audio Quality

The survey had some data to further prove the point that SIP trunks are the way to go. According to the Software Advice research, 96% of their respondents are satisfied with the quality of calls they're getting from SIP trunks.

Effectively compute Voice Traffic

Calculating voice traffic is yet another important feature of SIP trunking. And as mentioned, trunks easily connect two callers over the internet as well as connecting someone with the internet using a traditional phone system. Companies using SIP trunks need to understand that their calls are going over the internet and will be taking up some bandwidth combined with their regular internet connection. If the voice isn't getting enough bandwidth, then calls may be dropped or issues in quality could become more common.

To make sure voice traffic is getting enough attention, quality of service (QoS) technology can help. The respondents in this survey had this under control because 80% of them reported having effective voice traffic prioritization always or often and only 1% said they rarely have it all prioritized.

Conclusion

To summarize this we can say, SIP trunking is a technology that offers many benefits to organizations of all sizes and it's not going anywhere anytime soon. It is secure, and had great support, and offers different provides great quality. After all, email hasn't taken over everything so people rely on good audio quality through their phone calls and other communication services like Skype.

There is a great way to learn about it in the original study, and so make sure you go and check it out! In the meantime, if you don't want to miss a thing that goes on with SIP Innovations then please visit scb-global for the updates and services related to SIP Trunking and more.

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What Is A Cloud Telephony Solution?

What Is A Cloud Telephony Solution?

Cloud Telephony is the communications technology where all communication devices, as well as the applications, are hosted at the premises of the service provider. Any business interested in these services is not required to install any software or invest in any hardware to start using the services. The service can be an IVR, call recording, call centre setup, etc. These services can be initiated on a desktop, laptop or tablet.

It operates through two networks PSTN - Many countries do not allow mixing of IP and PSTN calls like India and Middle East countries. These countries use PSTN based cloud Telephony solutions.

IP - The cloud telephony services are delivered through the internet. Most western countries have internet linked VoIP enabled, for the purpose of providing Cloud Telephony services.

In a conventional setup, to start an enterprise telephony solution like a PBX /a small call centre, a dedicated PRI, a PRI server and a call centre solution is needed.

" Cloud telephony architecture"- Devices like an application server, PRI Line, etc. are hosted at the service provider's premises and all the application/devices are managed by the service provider.

Some benefits of Cloud Telephony solutions for Small Business are as follows:

Setup small call centre - Now small businesses can easily set up a small call centre by paying the monthly subscription charges which are not possible with a legacy call centre solution.

Business Call Recording & analytics - Many small businesses would like to record all business calls for future review & analysis.

Zero investment in any hardware/ software.

Scalable solution: Start with 1-2 seats, then increase/decrease to any number of seats based on business requirements.

Enterprise:

Integration with CRM and Ticketing solution - The solution can be integrated with all web-based CRM and ticketing solution. CTI(cloud telephony integration) is a must for seamless communication and customer service.

Reporting & Analytics: Full feature solution providers give detailed call analytics and reports, which help in business decisions.

Distributed Call Center: Businesses can set up Call Centers at multiple locations and manage all locations from a centralized location.

Easy upgradation: The legacy Call Center Solution is inflexible and complex to upgrade, but with Cloud solution upgrades of software or hardware is done by the service provider.

Cloud Telephony provides a complete solution required to track the customer life cycle - Acquisition by means of a marketing campaign(Missed Call, SMS Service) to the customer retention (Call Center Solution, Live Chat).

SCB Global has emerged as one of UK's leading providers in multi-national business data and telecoms solutions. We are at the forefront of telecoms innovation, enabling SIP telephony and data connectivity packages with world class support to organizations globally.

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SIP Trunks - Benefits and Best Practices

Back in the times of wireline communication, when all telephone calls went over the Public Switched Telephony Network (PSTN), organizations would buy "trunks" - committed lines or a heap of circuits - from their service organization.

Today the new model of "trunking" to IP-empowered undertakings can result in lower communication costs and a quick quantifiable profit in addition to the open door for improved communications inside the organization just as with vendors, clients and partners.

A SIP trunk is a service offered by an Internet Telephony Service Provider (ITSP) that utilizes SIP to set up communications between an enterprise PBX and the ITSP. A trunk envelops different voice sessions - the same number of as the undertaking needs. While some consider SIP to be simply voice, SIP trunking can likewise fill in as the beginning stage for the entire breadth of real-time communications conceivable with the protocol, including messaging, presence applications, whiteboarding or application sharing.

The likelihood for a fast degree of profitability is a key driver of SIP trunk arrangements.

SIP trunking conveys the accompanying advantages:

1. Disposes of expensive BRIs (Basic Rate Interfaces) and PRIs (Primary Rate Interfaces) services.

2. Expels the need to put resources into extra PSTN gateway capacity as you develop.

3. Decreases capital consumptions: edge gadgets offer a lower investment way in including new lines as they are ordinarily less expensive per line than the relating PSTN gateway.

4. Improves transmission capacity usage by conveying the two information and voice by means of a similar association.

5. Boosts adaptability in dimensioning and utilization of lines as you abstain from purchasing capacity limit in lumps of 23 (T1) or 30 (E1) lines

6. Gives adaptable termination of calls to favoured suppliers; calls to anyplace worldwide can be made at the expense of a neighbourhood call.

7. Empowers excess with numerous specialist organizations and links.

There are three parts important to effectively convey SIP trunks:

IP-PBX with a SIP-empowered trunk interface,

Venture edge gadget that supports SIP

Web communication or SIP trunking specialist organization (ITSP).

The efficiency benefits that accompany SIP and SIP trunking are likewise critical. By expanding the SIP capacities of the corporate system outside the LAN, satellite workplaces, remote workers and even clients can utilize VoIP and different types of real-time communications applications to separate boundaries of geography to share thoughts and increase efficiency.

SCB Global offers sip trunk services in the USA and our clients are satisfied with the

upgrade they received from traditional PBX.

Visit our website for more information regarding our services, case studies, and

achievements.

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Microsoft Teams Support Provider

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