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IRDA’s latest circular clarifies common claim issues faced by policyholders, offering better protection and clearer guidelines. According to the prescribed IRDAI guidelines, the insurance company is required to collect the phone number and email id of the policyholder when the policy is bought and also update the same in the course of the policy. These details are voluntary on the part of the policyholder, but if the details have been furnished, the company needs to keep it safe and confidential, so that there is no possible misuse of the same.
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