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Benefits and Advantages of VoIP for Business

VoIP phone system helps every part of an organization starting from the customer service department, sales team as well as the internal project teams. The VoIP phone system helps businesses grow their business strategies, improve their customer service and make their sales teams more effective

VoIP phone system helps every part of an organization starting from the customer service department, sales team as well as the internal project teams. The VoIP phone system helps businesses grow their business strategies, improve their customer service and make their sales teams more effective by the below mentioned ways:

Ensures you never miss a call

The VoIP phone system ensures you never miss a call. Even if your office is facing some connection problem or none of yours employees is present to take the call, the cloud based system comes to your rescue. A cloud-based VoIP phone system enables users to make and receive calls from anywhere, anytime. Whether your sales representatives are travelling or are away from the office, the VoIP phone system allows your customers to still reach them by phone.

Provides flexibility

The cloud-based VoIP phone system provides flexibility of having distinct phone numbers which helps you to create a level of trust for clients connecting from different locations.

Scale your business accordingly

Depending on your company requirements, cloud-hosted VoIP phone systems scale up or scale down your customer service. When your business grows, VoIP phone system allows you to boost the amount of calls your system can handle, or dial back the service to decrease expenses if your company has a quiet time.

Analyze the customer experience

VoIP phone systems helps in tracking the number of calls you receive throughout the day and the amount of time your customers spend on hold which in turn enable you to plan accordingly to improve your customer service.

Saves and control costs for your business

Average cost savings which businesses experience after implementing VoIP phone system ranges between 30-50%. A VoIP system handles everything off-premise and eliminates the expense of on-premise server equipments and their maintenance.

Enables simple conference calls

Businesses using a traditional phone service need to pay for additional services in order to host multiple callers for a conference. All such services are native to a cloud based VoIP phone system which enables users to make conference calls as an added benefit to the already paid service.

Easy integration with enterprise systems

Sales teams use several kinds of software to monitor and schedule their job. A VoIP system integrates with CRM software or other business software easily enabling sharing of data between the two.

A sales officer has to look up and write down client data before making a call with a traditional phone system. In order to complete assignments, they need to constantly switch between a laptop, phone, and even pen and paper. VoIP makes things simple. A salesperson from inside Salesforce can call a client directly without losing their place in the software and the Salesforce automatically captures call details including time and duration after the call ends.