#Christina Svane

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Nina Simone & Bob Dylan, The Hague, Netherlands, 1989 © Christina Svane.

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Christina Sauter, Customer Retention Lead, Hamburg Süd “Protecting the Hamburg Süd value proposition and ensuring strong customer and volume retention are key objectives for all of us. The Customer Retention team is responsible for achieving this by mitigating different risks such as a shrinking share of wallet, and presenting new opportunities to customers in the best possible way.  The cooperation between the companies in the various work streams is open, positive and constructive. We realise that all work streams contribute to customer retention, and we’re learning from each other. Philipp Niesing, Integration Manager for Procurement and Fleet Management, Hamburg Süd “It’s good to learn that Maersk Line, as the by far bigger partner in this transaction, is eager to learn how Hamburg Süd is doing things and to adopt best practices after closing. Being part of the integration planning team helps understand why certain decisions have to be taken.  It’s clear that both Hamburg Süd and Maersk will need to adjust. I’m quite confident that possible negative impacts this may have on some colleagues can be mitigated. A joint integration planning helps avoiding frictions and allows for a smoother transition.  Though Hamburg Süd is the takeover target, it’s important to retain the strengths of the brand and its value proposition. Shipping is all about people – so communication and an appreciative approach towards our colleagues is key. To make the combined company even more successful in challenging markets, all employees have to work together to generate the synergies and to protect and grow our joint book of business.” Niels Uffe Svane Nielsen, Procurement Lead, Maersk Line “Integration success in my book is that we capture the best of both worlds and put it into action in the new setup. It’s also very interesting to see, from an integration planning perspective, how a different company has gone about solving the issues that you face in daily business – it provides you with a good perspective on your own understanding and beliefs. The thing I have noticed most is the great people that work at Hamburg Süd. It is clear that the way Hamburg Süd keeps its customers happy is by going the extra mile every time. Ensuring that we keep the engagement to work on the significant challenges after closing is to me the most important thing.”

https://www.maersk.com/stories/unfolding-the-fit