#CloudbasedCallCenterPhilippines

[nanywilson-blog]

The Importance Of Hiring The Best Call Center Agents

The Customer is the king! Customer satisfaction is the priority for any business to flourish. The call center agents help you achieve maximum Customer satisfaction apart from your high-quality services. The call center agents are the first point of contact for the clients and are the spokesperson for your product or service.  A call center agent is the one who handles the inbound and outbound customer call for any business. It is therefore essential to hire the best call center agents to project a warm and friendly image of the company and for happy customers.

Hiring the best call center agents is important for your business. The candidates can be screened based on criteria like personality, communication skills, analytical skills, problem- solving ability during the hiring process.  Here listed are some of the essential qualities that a call center agent must possess:

Communication – Excellent communication skill is the prerequisite for the right call center agents. As the customer survey mentions that a proficient call center agent is the most important part of happy customer experience. The call center agent should be able to resolve the query efficiently and unambiguously. The diction should be clear using basic vocabulary.

Knowledge – To address the customer inquiry, the call center agent should have a thorough knowledge about your product or service. The best candidate should be a quick learner and should be able to retain the information.

Organisation and Multi-tasking – The call center agents need to be a good juggler. Multi tasking is required as the call center agents need to listen to the customer, check the knowledge base, and provide an effective solution at the same time. Being organised is thus an important trait for a successful call center agent.

Flexibility – A call center functions 24/7, seven days a week, the working hours could be challenging. The call center agent should be flexible enough to comply with the erratic schedules. Also, all center agents interact with the customers on a daily basis. Some of those can be challenging. To deal with such clients, the call center agents need to be flexible in their approach and should quickly adapt as per the customer.

Cool as Cucumber – Keeping calm under pressure is an important trait for a good call center agent. The customer sometime could be frustrated or angry. Here the call center agents need to keep calm and resolve the issue to achieve customer satisfaction.

Speed – The call center agents need to fast and efficient. Fast working call center agent will not keep callers waiting for long. With quick solutions to their problems, customer satisfaction is guaranteed.

Finding the best call center agent can be challenging, this guideline can be helpful. Hire the best call center agent thus increasing customer satisfaction and improve your business many folds.

[nanywilson-blog]

The Importance of Technical Support Services

Technical support can help users to troubleshoot devices or solve problems when it comes to technology. In today’s trend, gadgets like cell phones, tablets etc. are in demand and have become a necessity. Many people refer to Bring Your Own Device (BYOD) which means the user can bring a portable device to any place such as malls and the schools.

Technical support services are more important for small and medium business than a larger business because they can hire a level 1 support where they can train and develop the skills in terms of analytical thinking and capability to solve the problems. When it comes to the cost, they end up paying less compared to having a full IT department. To fill in the gaps, they can make a contract with the companies that offer tech support services so that their loss due to IT failure is less. It will be of benefit to choose the companies that have a 24/7 call tech support personnel that can attend to any issue or emergency at the earliest.

In short, tech support services are important to any business that can solve IT related problems.

[nanywilson-blog]

The Advantages of Ticketing Systems in Business

If the company doesn’t have a ticketing system they missing a valuable queue management system that can benefits the employees as well as the customer. Ticketing system that manage customer service efficiency and customer satisfaction. Learning the importance of ticketing system for customer service needs.

Ticketing system for a good customer service experience

Ticketing system are very important in any business area whether it is a medical, transportation and etc. Imagine a world with no ticket how would we properly arrange the line in airport, the line on paying bills in all government services. A ticketing system shortens customer perceived letting them and knowing that they are on queue. This creates a more relaxed atmosphere and an excellent overall customer service experience. The customer will feel confident that they will quickly receive the services that they want.

How does numbering system works?

When a client walks into a service area that didn’t hold any number and no designated waiting line he may feel hopeless and miserable .A numbering system organizes a waiting line so that customers reassured that their needs will be addressed in an efficient and timely manner. They won’t worry that others will cut ahead of them in line, and won’t feel discouraged from seeking customer service. Customers will get more efficient service, being fair and balanced system in place for managing the customer needs.

Ticketing system for IT Purpose

Most of the companies are using ticketing portal in their business.it serve as the basis of all concerns in Tech support. With a ticket management system there is no reason to worry if all concerns and issue was fixed on time. It’s obvious that a ticket management system is more efficient and convenient than sending an email. It is been archived and compile all the data on a specific system. Most systems deal with similar glitches and each resolved ticket is searchable. That means if similar ticket comes in, Tech team can pull up past issues and see how other tech solved the same issue. This will be more efficient and quicker to resolved same issues. This issue tracking strategy also allows the data from each ticket to be tracked for trends and other associated information.