#InterDialogUCCS

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Teckinfo offers advanced contact and call center software technology. Enhance your customers' experience and up the efficiency of your agents with InterDialog Unified Call Center Suite

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Teckinfo is a call center software provider, helping customer service teams to provide more personalized phone support along with a multichannel Support for email, chat ,social media etc.

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Omnichannel Contact Center software allows call centers to engage with customers on any channel, including email, chat, and social media.

https://bit.ly/2FcbNYH

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Teckinfo has the right solution for the real estate industry, its popular InterDialog UCCS (Call Center Solutions), an efficient tool for managing your leads.

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The ways surveys run now days has changed. Automate your survey or new offer campaigns with no man power and analyze the reports for the best outcome. Read our new blog  to know how this can be achieved 

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Companies that have focused on after sales service don’t have to adapt business process re-engineering strategies to maintain a break-even in the years to come. Provide multi channels to your customers for communication and make them feel you care. Integrate email and chat with your contact center software to enhance customer experience. Watch to know more... https://youtu.be/vzQyxQftX7U

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Deliver best of customer experience (CX) using customer interaction software to acquire more customers and improve service quality. A call center solution for insurance vertical to accelerate claims processing and digital sales.

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Live monitoring of agents, sitting at admin desk. Call barging, seizing & whispering ready call center solution.

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Call Centers face a lot of challenges due to limitations of legacy software, e.g. integrations with TPA, apps, limited scalability, vulnerable to data security etc. Figure out how to address them with a state of the art Contact Center Software. https://youtu.be/ryWU42UiM2I

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Live Web Chat provides a quick, personalized and cost-effective way to engage with customers at any given time or location.

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The essential metrics for a contact center which tremendously improve their FCR, AHT, reduce abandon rates and bring in more efficiency in the system. Customer retention rate and satisfaction score automatically goes up with enriched customer engagement. Know more https://bit.ly/2zN5ibc

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Integrate Social Media e.g. Facebook, LinkedIn, Twitter etc. with your contact center for Customer Engagement & Online Reputation Management

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Callback is a key feature in customer service which greatly reduces hold time. Instead of staying on hold, a customer has an option to submit his/her contact information and get a callback from an agent as soon as one is available.

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Choose the best call center software for your business which is suitable for an inbound or an outbound call center and also for a blended call center. A call center software solution packed with IVR, dialer, automatic call distributor, social media integration and many more powerful features to help in business growth.

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Provide Effortless Omni Channel Customer Experience with a Unified Contact Center Software.

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Teckinfo contact center software enables the telecom industry to deliver an exceptional and delightful customer experience via multi-channel interaction capabilities.