#Multichannel ecommerce software solutions in the UK

[kartzhub]

Multichannel ecommerce software solutions in the UK

Trusted by more online sellers than any other platform, KartzHub is an advanced centralized Inventory, Listing Management Order & Multichannel Product Management Platform for your online sales. KartzHub integrates most of the market places across the world and automates all the tedious tasks and even boosts your sales, profitability, forecasting and demand planning. On top of it all, KartzHub is built in with cutting-edge cloud-based technology to make it smoother and faster which makes it the #1 eCommerce Product Selling Platform.  <a href=" https://www.kartzhub.com/"> Multichannel ecommerce software solutions in the UK </a>

[superebixs]

Top 10 Retail Software Vendors Market Size and Forecast 2020–2025

The top 10 Retail software suppliers will control over 48.3% of the worldwide Retail applications market in 2020, which is expected to grow 4.3 percent to approximately $24 billion in licensing, maintenance, and subscription revenues.

Adobe Systems led the industry in licensing, maintenance, and subscription revenues last year, with a 12.8 percent share, followed by Microsoft, Salesforce, Oracle, and SAP.

We inquire, "Who is buying Retail apps from whom, and why?" And we deliver the solutions to our clients all across the world, backed by decades of study.

The retail applications market is expected to grow at a compound annual growth rate of 1.3 percent from $24 billion in 2020 to $25.7 billion by 2025, according to our forecast.

The Top Ten Retail Software Providers

Retail (businesses that sell goods and services, such as grocery and convenience stores, and restaurants) – Multi-channel retail software, point-of-sale systems, store management systems, trade promotion management, fresh food software, price optimization, health and safety software, workplace risk management solutions, retail execution management solutions, finance, human resources, and procurement.

Multichannel retailing, led by eCommerce, will be the most important thing on retailers' IT agendas. This is because capturing and analyzing real-time consumer and inventory data will help retailers better plan and predict demand.

The top 10 Retail software providers in 2020, as well as their market shares, are listed below.

Adobe

Microsoft

Salesforce.com

Oracle

SAP

Shopify

NCR Corporation

ServiceNow

Workday

Intuit Inc.

The report also talks about 7shifts, Accruent, ACI Worldwide, Inc., ADP, Aptos, Arrowstream, Atlassian, Brytesoft UK, Avalara, BounceX, Brightpearl, Ceridian, Cisco Systems, Citrix, CoStar Group, Dailypay, DocuSign, Inc., Dropbox, Edgeverve, an Infosys company, Epicor, Exact Holding BV, Fiserv, Genesys Telecommunications Laboratories, Ger

As part of Buyer Insight's Enterprise Applications Customer Database

Customers are investing in Retail systems because of new features and capabilities that are expected to replace their existing legacy systems on the buyer side. In many situations, competitive upgrades and replacements, which could have a big effect on how market shares change in the future, will happen more often.

Our global team of researchers has been studying the patterns of recent Retail software purchases by customers around the world since 2010, aggregating massive amounts of data points that form the basis of our forecast assumptions and possibly the quarterly rise and fall of certain vendors and their products.

Our database is constantly updated and includes thorough win/loss information. Our research team finds tens of thousands of these Retail customer wins and losses each year from public and proprietary sources.

Additional Readings

This report's enhanced version covers the top 900+ Retail Software Vendors, including in-depth analysis of market dynamics, vendors' Strengths, Customers, Opportunities, Risks, and Ecosystems, as well as their capacity to gain Shares (SCORES) within their respective domain. We also do a win-loss analysis of these top vendors' quarterly wins to see if incumbents and newcomers pose a real threat to their position in light of changing market needs and customer preferences.

More Research on Enterprise Applications

Apps Run The World is releasing a number of dedicated reports based on the most recent annual survey of 3,000+ enterprise software vendors, which profiles the world's 500 largest Enterprise Applications Vendors (Apps Top 500) and the world's 500 largest Cloud Applications Vendors (Cloud Top 500), ranked by their 2015-2020 product revenues.

As shown in our Taxonomy, their 2020 outcomes are split down, classified, and ranked in 16 functional categories (ranging from Analytics to Treasury and Risk Management) and 21 vertical industries (ranging from Aerospace to Utility). On request, you can get more subvertical, geographic, and firm size breakdowns as custom data slices.

Methodology of the Study

Every year, our global team of researchers conducts an annual survey of tens of thousands of enterprise software suppliers, contacting them directly to obtain information on their most recent quarterly and yearly revenues by country, functional area, and vertical market. We use our own primary research to determine quarterly and annual growth rates, as well as customer wins, to assess whether these are net new purchases or extensions of existing installations.

As part of our proactive research, we are always working to improve our client database, which has more than a million records about the enterprise software landscape of more than 100,000 businesses around the world.

The database provides customers with insight and context into the types of enterprise software systems and other relevant technologies they use, as well as their willingness to invest more with current or new suppliers as part of overall IT transformation projects to stay competitive, fend off disruptive forces, or meet internal mandates to improve overall enterprise efficiency.

Because of this, our clients may be better prepared for the next wave that will change the enterprise software industry for years to come, thanks to a mix of data from the supply side and customer knowledge from the demand side.

[centigaaccountingsoftware]

The Best Inventory Management Software In 2021

Inventory management and monitoring are such an important element of running a successful business that there are literally hundreds of software alternatives available to assist you in keeping track of your inventory data. But how do you know which platform to use when there are so many?

For each sort of organisation, we’ve compiled a list of top-recommended inventory management solutions. Ordoro, inFlow Inventory, Upserve, Cin7, and TradeGecko are some of our favourites. But, in the end, the best option for your business is determined by your specific inventory requirements.

Inventory software UK management from Centiga entails a lot more than just keeping track of what you have in your warehouse or storeroom. Keeping track of what’s in your components department, both individual parts and the combinations of those parts used to construct other products and services, is also part of inventory management. Finding out what your supplier partners or best customers have in stock is also part of inventory management. If you’re only utilising a spreadsheet to keep track of all of these data, it can rapidly become tough for small to midsize businesses (SMBs).

Benefits of inventory management system

While Excel can track inventory, it is only useful for periodic inventory counts (i.e., the inventory system is only updated at intervals, say after physical stock counts). Centiga inventory software is required to provide a genuine dynamic inventory system, in which stock levels are updated in real time as sales and deliveries are made. The following are some of the advantages:

Inventory control and optimization have improved.

Stock takes aren’t as important as they formerly were.

Accounting made simple

Ordoro

When you’re juggling various sales channels, it’s difficult to exercise appropriate inventory management software strategies. Ordoro, fortunately, makes multichannel selling a breeze. You may establish master products in your inventory system with Ordoro, which allows you to update descriptions, photos, branding, and more across all (or part) of your sales channels at your leisure.

Ordoro also has vendor management tools that make dropshipping simple. Vendors, for example, can be assigned to certain products in your catalogue. Then, if a customer orders those things, Ordoro can send the order to the proper vendor automatically, eliminating the middleman (you) and maximising supply chain efficiency.

Cin 7

Most enterprise resource planning (ERP) solutions have modules for every part of your organisation (such as accounting, point of sale, inventory, and shipping), and you’ll be charged for each module you add to your plan. These expenses pile up to make ERP systems prohibitively expensive for all but the largest businesses.

Cin7 breaks the mould by including built-in modules as part of every design. Cin7 includes B2B ecommerce features, manufacturing features, and even a payment site, in addition to a fully integrated POS system. That’s on top of the barcode scanning, inventory tracking, and order fulfilment functions you’d expect from an inventory management software for SME.

SAP

Financial accounting, customer relationship management (CRM), Enterprise Resource Planning (ERP), and complicated Inventory Management are all part of the enterprise version.

Each facet is provided as a standalone module, with additional modules available to smoothly combine capabilities across these many domains. SAP’s Business One Professional inventory management system, in particular, performs effectively across multiple verticals, including supply, sales, production, and storage, and is thus suitable for a wide range of businesses.

Fishbowl

Fishbowl Warehouse is the greatest inventory software for small business warehouse management, in our opinion. You can track inventory levels for specific parts with Fishbowl Warehouse (not just complete products). This enables you to track production, storage, and labour expenses for each individual part in your warehouse, resulting in a more detailed, in-depth COGS estimate. Fishbowl works smoothly with QuickBooks accounting software, so you can get help estimating your COGS.

Zoho inventory

There’s a lot to like about Zoho Inventory. To begin, Zoho provides a rather complete free plan that allows users to take backorders on out-of-stock items, set up drop shipping, and handle multi-currency transactions. This allows small firms to maintain their inventory organised without having to worry about their budgets.

However, if you want to increase your subscription, you will gain access to more benefits. You can manage numerous warehouses, maintain serial numbers and batches, and sync your account with various Shopify businesses.

Quickbooks

If you’ve used QuickBooks before, you’ll recognise this option. Intuit’s famous accounting software is used by small and large businesses around the world, as well as freelance bookkeepers. The software accomplishes the goal of streamlining financial administration and simplifying accounting.

Expense monitoring, tax calculation, invoice management, and sales reporting are all included in the Quickbooks suite. Advanced Inventory Management is one of QuickBooks Desktop Enterprise’s most popular modules.

Quickbook’s Inventory Management solutions include everything from material movement to tracking storage and product levels, giving you comprehensive visibility and control over your inventory.

Net Suite

The Inventory Management function in NetSuite ERP assists a company in streamlining its supply chain from beginning to end, as well as associated financial management processes. Oracle’s cloud-based integration platform offers as a one-stop shop for keeping a business on top of its inventory with real-time and detailed inventory control insight.

This Inventory Management solution from Centiga is steadily growing and is extensively used by many mid-sized and large-scale enterprises due to its simple native tools and effective functions.

Vend

Vendhq is a robust point-of-sale system developed to assist shops with inventory management and retail sales. This cloud-based utility is popular for its flexibility and ease of use. It was designed to run mostly on iPad. This programme, which is primarily aimed at small enterprises, is simple to combine with existing company systems, such as barcode scanners and receipt printers. The software system is notable for customer loyalty, eCommerce, and robust equipment support, and it works for both online and in-store businesses.

Wrap up

To summarise, inventory management software from Centiga can help you streamline your inventory and develop criteria for checking it, ensuring that there are no mistakes. The majority of software also allows you to tailor your inventory procedure to meet your specific needs.

Furthermore, it aids in the real-time updating of information. As a result, if your company uses automation, it will be more efficient. However, while selecting inventory management software, keep in mind all of the above advantages and disadvantages and go for something that can be tailored to your specific needs. A decent inventory management software programmer can be really beneficial!

[opticien2-0]

INTERVIEW Doug Gurr of Amazon on customer obsession

Amazon is, by almost two decades, the youngest retailer to feature in the Elite ranking of the RXUK Top500 2020. Yet the 21-year-old is the only one to have featured in that top ranking every year since the series was launched in 2015. It’s done that despite having what some might see as disadvantages.

  It’s an online-only retailer in a multichannel and ecommerce industry that has discovered the huge advantage of shops as a place to collect and return online orders. It also broke into an industry dominated by long-standing heavyweight retailers, and it did so at a time when shoppers did – and still do – prefer to buy in shops. But in a relatively short period of time, the retailer has led a change in the way shopping works, both for its own customers and for those of other retailers. But how?

Doug Gurr, who leads Amazon in the UK, says its strategy is simple – it starts and ends with the customer.

Customer obsession

“At Amazon, everything we do is underpinned by customer obsession, so the customer is most important to us now and always will be,” says Gurr, Amazon’s UK country chair. “It is the fundamental principle that drives our business today all around the world.

“Our strategy for customer obsession is simple – start with the customer and then work backwards. Looking ahead, we will continue to measure ourselves in terms of customer-centric metrics. We invest for the long term and will continually refine and improve our offerings based on customer feedback.”

  If Amazon can’t easily give the customer what they want, it stands ready to make it up. Amazon’s second key focus is firmly on innovation. “We love to invent for our customers,” says Gurr. “When we are innovating, we always start with the customer and work backwards, striving to provide them with ever-better convenience, selection and value.”

Investing in talent

In order to deliver that innovation for the customer, the retailer invests heavily in developing talent across the UK. “We have ramped up UK investment to house 1,000 additional highly-skilled roles in Manchester, Edinburgh and Cambridge, while across Europe, we will be providing space for over 5,500 highly skilled researchers and developers working across Amazon’s 25 development centre sites,” says Gurr. “These jobs range from machine learning scientists, robotics engineers and solutions architects to software, hardware and flight engineers.”

  Such investment is set to continue well into the future. “In 2020 and beyond, we will keep innovation competitive by continued investment in hiring and training a diverse workforce,” says Gurr. “At Amazon, we believe the key to innovation is diversity – whether that is having global R&D (research and development) teams across geographies to understand local issues, or encouraging more women to enter STEM (science, technology, engineering and mathematics) careers through our Amazon Amplify programme. We want to attract and retain the best and brightest talent across the world to foster greater innovation and raise the bar for customers.”

Why stores matter

Despite its role as a pureplay retailer, Amazon is clear that it represents only one part of retail, and that shops remain important to its customers. Gurr points out that in December 2019, only 21.3% of UK retail sales were made online, according to the Office for National Statistics (ONS). That suggests, he says, that, “79% of UK shopping by value remains in physical stores.” The Amazon response? To launch its own stores in partnership with the type of retailers that sell on its own website (see picture caption above). “In June 2019, we launched Clicks and Mortar, a pilot programme to help up-and-coming online brands sell in store for the first time,” says Gurr.” By working with small business support network Enterprise Nation, we have helped more than a hundred small online businesses test physical retail for the first time with Clicks and Mortar pop-ups in Manchester, Cardiff, Edinburgh, Sheffield and Leeds, with more to come this year.”

Despite the retailer’s success so far, it says it won’t rest on its laurels. Instead, it still believes there’s much more to do. “At Amazon, we often say, ‘It’s still Day One’,” says Gurr. “We’ve only just begun and there’s still so much more to come. In truth, none of us know where customers will take us next. That is a challenge, but an exciting one, and that is the beauty of innovating on behalf of our customers.”

  Image courtesy of Amazon

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[ladystylestores]

Geek+ raises $50 million more to bring autonomous warehouse robots to the U.S.

In a sign the pandemic continues to bolster – and strengthen — the global delivery and logistics market, warehouse robotics startup Geek+ today announced that it extended its series C funding round to $200 million, up from $150 million in July 2019. The company says the deal, which closed sometime earlier this year, will accelerate the expansion of its robot-as-a-service program and support its relationships with technology and ecosystem partners.

Worker shortages caused by the spread of coronavirus have prompted some retailer, fulfillment, and logistics companies to accelerate the rollout of mobile robots. For instance, Gap more than tripled the number of item-picking machines it uses to 106 in total, while Amazon says it’s relying more heavily on automation for product sorting. According to ABI Research, more than 4 million commercial robots will be installed in over 50,000 warehouses around the world by 2025, up from just under 4,000 warehouses in 2018.

Geek+, which was founded in 2015, develops a range of AI-imbued logistics robots addressing scenarios in warehouses, factories, and sorting centers. The company claims its line of picking robots can autonomously carry thousands of pounds, and it says its “smart factory” system — which replaces traditional conveyor-belt-style assembly line setups — can almost double production capacity with a combination of internet of things devices, 5G, edge computing, and real-time computer vision.

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Geek+ also supplies the planning software that drives its autonomous robots, most of which employ lidar, collision sensors, RGB cameras, and visual simultaneous localization and mapping technologies to make their way around factory floors. Algorithms facilitate things like order grouping and finding the right box size according to a products’ weight and measurements by mining and analyzing historical data, and they reposition inventory to easy-to-reach places within warehouses and factories based on predicted demand:

Robot Management System (RMS) handles tasks like path planning, traffic management, task allocation, and capacity optimization.

Intelligent Warehouse Execution System (WES) manage all available picking, moving, sorting, and forklift machines.

Intelligent Warehouse Management System (iWMS) orchestrates tasks like robot picking, sorting, cross-warehousing, handling, access, and manual management.

Simulation Platform (SP) helps optimize configurations before projects begin with a simulation environment, planning tools, and mapping modules.

Data Platform (DP) provides storage for Geek+’s other software solutions.

According to Geek+, last year during the Chinese shopping holiday Singles Day, iWMS helped to process 8.11 million delivery orders combined for ecommerce customers.

Geek+’s funding round extension comes after the Beijing-based company brought its warehouse robots to the U.S. via a partnership with Conveyco, a North American order fulfillment and distribution center system integrator. Overseas, Geek+ recently worked with Walmart to deploy robots in the retailer’s Shenzhen distribution center, improving picking efficiency by a claimed 3.5 times. It also installed dozens of picking robots in Dell’s Xiamen spare parts warehouse and Decathlon’s Kunshan warehouse to reduce the need for on-site operators. And in Japan, it teamed up with Nike to enable same-day delivery in the Greater Tokyo area.

Geek+ says that it has over 300 customers (including Alibaba and Suning) who’ve deployed more than 10,000 of its robots to date in over 20 countries.

This latest “C2” funding round, which was led by V Fund with participation from Redview Capital and Vertex Ventures, brings Geek+’s total raised to nearly $390 million a reported post-money valuation of $2 billion. (GGV Capital, D1 Capital Partners, and Warburg Pincus contributed to last year’s C1.) In addition to Beijing, the 800-employee company has offices in Germany, the UK, the US, Japan, Hong Kong, and Singapore

Geek+ competes in the $3.1 billion intelligent machines market with Los Angeles-based robotics startup InVia, which leases automated robotics technologies to fulfillment centers; Gideon Brothers, a Croatia-based industrial startup backed by TransferWise cofounder Taavet Hinrikus; robotics systems company GreyOrange; and Berkshire Grey, which combines AI and robotics to automate multichannel fulfillment for retailers, ecommerce, and logistics enterprises; and Otto Motors. Fulfillment alone is a $9 billion industry — roughly 60,000 employees handle orders in the U.S., and companies like Apple manufacturing partner Foxconn have deployed tens of thousands of assistive robots in assembly plants overseas.

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[counfreedise18-blog]

Key Trends in Logistics E-Commerce

With the expansion in the ubiquity of e-shops and conveyance organizations, the logistic solutions for ecommerce business continues developing. It faces an ever increasing number of difficulties, as the clients require organizations to be speedy and increment their logistics execution like never before previously. What does it mean for your business? This reality clarifies why understanding and following the key patterns in logistic solution for ecommerce business are essential for associations that need to spare their place in the production network and show signs of improvement comes about with less exertion.

Presently showcase offers the quick dispatching, high calibre, and unwavering quality. To do it right, organizations need to build the speed of conveyance and nature of their administrations or, else, they won't have the capacity to rival different organizations. Nonetheless, there are no motivations to freeze yet. Then again, there are numerous instruments and advancements that assistance organizations in e logistics industry and let them arrange their business well to get the required outcomes and continue coming in the focused market.

Digitalization and Automation for Logistics E-Commerce Providers

Individuals stay with talking that every that needs to win in the focused world ought to get computerized and utilize computerization. In any case, not all things are that basic! It isn't sufficient just to purchase a PC for every representative's work area, give bundles following, expand corporate site usefulness, and introduce corporate software that will compute the information quicker. An ever increasing number of new technologies are being created each day so the organization needs to get them before its rivals do and take after the most recent patterns in electronic logistics.

There is additionally a chance to utilize Big Data advances. There are an ever increasing number of arrangements here, which implies that organizations can apply them for making their administrations significantly speedier and more advantageous. With the expansion in the quantity of conveyed products, it turns out to be harder to accumulate the vital information and break down it progressively. In any case, there is a basic arrangement. By utilizing the Big Data, organizations can take care of these issues and deal with a substantially greater measure of information than they are overseeing now.

Today, we can watch the accompanying digital trends for ecommerce and logistics:

·         Decreasing use of money and wallets, support of more helpful computerized instalment strategies, for example, cell phones.

·         Listing your product on 9 international portals using multichannel fulfilment software.

·         Predicting market conduct by utilizing special programming.

·         Using database of customers and exceptional programming to comprehend what they need from you.

·         Mobile joining, utilizing the energy of little screen gadgets.

·         The automation of the conveyance procedure in each point where it is conceivable.

Marketers ought to likewise keep their groups accomplished. On the off chance that any innovation will be executed in the organization, its workers need to comprehend what it is and how it can be utilized to carry out their occupations well.

 Flying Drones and Other Unusual Logistics E-Commerce Solutions

Prior, Amazon has declared that it will utilize rambles for the conveyance of products. There are additionally numerous forecasts on the part of self-driving transport in conveyance. On the off chance that Uber will utilize such vehicles for giving taxi administrations, it is significant to utilize them for conveyance too. Obviously, the industry of automated logistics in light of utilizing automatons and autos isn't yet executed yet some huge organizations continue discussing it. It is conceivable that logistics advancements will go along these lines soon.

It doesn't imply that each logistics organization needs to purchase conveyance rambles and put resources into self-driving autos – it implies that organizations will continue searching for strange conveyance strategies and it is smarter to take after such patterns as they are developing before these thoughts are executed.

 Personalization and Collaboration with Customers

Personalization technologies are exceptionally regular in ecommerce business for the time being on account of each customer likes to feel extraordinary and get fascinating offers. With time, the part of an individual way to deal with every client turns out to be much greater.

With the "Made in America" incline advanced by the present US president, it is conceivable that individuals would purchase more American items. They additionally would contemplate purchasing merchandise that were delivered in their own districts.

Organizations ought to likewise enhance their correspondence with customers. There are no less than a couple of methods for doing it:

·         Using chatbots on sites and in applications that assistance customers get the required data and take care of their issues previously individuals from help group do it.

·         Personal way to deal with every customer, customized newsfeed and offers.

·         Full 24h help that causes clients to tackle their concern quick and get data they require; regardless of whether you have the best exposition composing administration UK or the most well-known e-shop, without a decent client bolster, your customer will begin searching for different organizations.

·         Same-day conveyance and adaptability of logistics procedure to address the issues of clients.

·         Providing customers with excellent ecommerce catalog management.

·         Rewards for clients to keep them steadfast.

  The other pattern is changing the idea of Black Friday. Numerous retail and web based business organizations will turn the Black Friday to the Black November by dragging out this period till the Christmas deals, which would bring them much preferable outcomes over common disordered end of the week bargains.

[kartzhub]

Multichannel ecommerce software solutions in the UK. Multichannel selling software automates your sales. Multichannel product management platforms help to list, sell products online.

[payment-providers]

New Post has been published on Payment-Providers.com

New Post has been published on https://payment-providers.com/risk-ident-strengthens-partnership-with-computop-joining-forces-against-online-fraud-with-end-device-recognition/

Risk Ident strengthens partnership with Computop – joining forces against online fraud with end device recognition

Hamburg/Bamberg – 28/2/2017. Risk Ident, a specialist and leading provider of fraud prevention software within the European market, has strengthened its partnership with Computop, one of the leading payment service providers. The two companies have signed a partnership agreement and, in doing so, are strengthening the existing successful partnership, deploying ‘Device Ident’, a Risk Ident software product capable of identifying cases of online transaction fraud in real time through device recognition.

Computop merchants can now choose to integrate ‘Device Ident’ into their Computop Paygate payment platform, enabling them to detect evidence of fraud and thus effectively minimise the associated costs of online fraud. By identifying unique device characteristics, retailers are able to reliably assess the risk of end devices and identify those that are already suspected of fraudulent activities.

Device fingerprinting works by analysing the unique characteristics of each end device that places an order in a retailer’s online shop. The individual fingerprints are created and stored by Risk Ident in a global data pool. This data can later be used to identify suspicious devices. In compliance with applicable German data protection regulations, personal data is not transmitted or processed at any time.

Even when analysing millions of transactions, it is still possible to carry out an individual device assessment in real time thanks to the state-of-the-art technology used in the software and the intelligent rule sets. The technology also provides ongoing support to retailers with the detection of identity theft and hacking of user accounts by fraudsters.

“We are delighted to extend this excellent partnership with Computop and have already made a promising start following successful tests. All Computop customers can benefit from our solution with immediate effect,” says Roberto Valerio, CEO of Risk Ident. “Fraud remains a major challenge for online retailers as fraudsters are constantly trying new strategies and channels. As the German market leader in the area of device fingerprinting, we are proud to be able to assist retailers with effective fraud prevention in partnership with Computop.”

“The partnership with Risk Ident enables us to offer our customers another key component for fraud prevention, which is fully integrated into Computop Paygate”, says Stephan Kück, Director of Computop.

About Risk Ident Risk Ident is a software development company that offers anti-fraud solutions to companies within the ecommerce, telecommunication and financial services sector. We are experts in data analytics and machine learning. Our key products are FRIDA Fraud Manager, DEVICE IDENT Device Fingerprinting and EVE Evaluation Engine. Use cases include payment fraud, account takeovers, fraud within account and loan applications. All products are specifically tailored to comply with European data privacy regulations. For further information, please visit www.riskident.com

About Computop Computop is a leading global payment service provider (PSP) that provides compliant and secure solutions in the fields of e-commerce, POS, m-commerce and Mail Order and Telephone Order (MOTO). The company, founded in 1997, is headquartered in Bamberg, Germany, with additional independent offices in China, the UK and the US. Computop processes transactions totalling $24 billion per year for its client network of over 14,000 large international merchants and global marketplace partners in industries such as retail, travel and gaming. Global customers include C&A, Fossil, Metro Cash & Carry, Rakuten, Samsung and Swarovski. Following the recent asset deal with the Otto Group, Computop is now processing payments for merchants that previously used EOS Payment, including all 100 Otto retail brands. In cooperation with its network of financial and technology partners, which it has expanded over many years, Computop offers a comprehensive multichannel solution that is geared to the needs of today’s market and provides merchants with seamlessly integrated payment processes. For further information, please visit www.computop.com/

Press contact Risk Ident: Daniela Zierke Team Lead Marketing & Communications +49 40 228 68 10 56 daniela.zierke@riskident.com

Tim Schreiber Communication Expert +49 40 228 68 10 55 tim.schreiber@riskident.com

SkyParlour /James Cortis Account Executive Tel: +(0) 844 2939 764 jamesc@skyparlour.com

Press contact Computop: Simon Zentgraf +49 951 98 00 9 8264 simon.zentgraf@computop.com

Charlotte Hanson Ascendant Communications +44 (0) 208 334 8041 chanson@ascendcomms.net

Jessica Mularczyk Ascendant Communications +1 508-498-9300 jmularczyk@ascendcomms.net

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[kartzhub]

Trusted by more online sellers than any other platform, KartzHub is an advanced centralized Inventory, Listing Management Order & Multichannel Product Management Platform for your online sales. KartzHub integrates most of the market places across the world and automates all the tedious tasks and even boosts your sales, profitability, forecasting and demand planning. On top of it all, KartzHub is built in with cutting-edge cloud-based technology to make it smoother and faster which makes it the #1 eCommerce Product Selling Platform.

[opticien2-0]

Ocado reports sales growth – but losses widen as it counts the cost of robotic warehouse fire

Ocado has reported fast-growing sales – both to its grocery customers and to the third-party retailers who license its software and fulfilment solutions in order to build their own ecommerce businesses – in its latest financial year. But the cost of a fire at its Andover robotic warehouse last spring was among the factors that saw pre-tax losses widen to more than £200m.

  Ocado, a Top100 retailer in IRUK Top500 research, today reported sales growing by 10.3% in the year to December 1 2019, but statutory losses widened to £214.5m after accounting changes and as a result of the fire that took place in its robotic warehouse in Andover last spring.

  Group sales of £1.7bn were up by 9.9% on the previous year. That includes retail sales of £1.6bn, which grew by 10.3%. The retail group said that it had invoiced its international solutions partners - for whom it is supplying the software and infrastructure to power online and multichannel sales - £81.4m, a rise of more than 38% over the year. Pre-tax losses grew to £214.5m from £44.4m a year earlier.

  The results come after a year in which Ocado sold half of its retail grocery business to M&S and acquired new clients for its retail systems in Aeon in Japan and Coles in Australia. Its first international customer fulfilment centres (CFCs) are expected to go live in the first half of its current financial year, for Groupe Casino in Paris, and Sobeys in Toronto.

  Andover fire update

But closer to home a fire in its Andover warehouse reduced its overall sales capacity by 10%, and meant that its UK retail customer Morrisons agreed to move out of the Erith warehouse temporarily, hitting current and future income from this client as a result.

  Full-year Ocado retail sales grew by 10.3% despite the impact of the fire, and Ocado says an insurance claim has been accepted, with £74m already received by the end of the period. But in the meantime, the retailer’s figures include an £88m one-off cost in relation to the fire. Costs of £111.8m have been partly offset by insurance proceeds of £23.8m received in the last financial year.

  During the coming year Ocado expects to invest £600m, mostly related to building infrastructure for its third-party clients.

  Ocado Group chief executive Tim Steiner said: “We are pleased to report results which show strong momentum in the business. Although statutory results reflected a combination of factors, including the impact of the Andover fire, the underlying performance of Ocado Retail and the successful growth of Ocado Solutions were very encouraging.

  “Our progress over the last twelve months, which includes signing our eighth and ninth Solutions clients, Coles in Australia and Aeon in Japan, and successfully maintaining strong growth post‐Andover, has demonstrated many of Ocado Group’s most important characteristics: resilience, innovation, focus and execution. It is these qualities that will enable us to continue to develop the Ocado Smart Platform to meet the evolving needs of our partners at the cutting edge of online grocery retail.

  “The first half of this year will see a new milestone for Ocado Group; the opening of the first customer fulfilment centres for our international partners. These state‐of‐the‐art robotic facilities are a core part of an end‐to‐end solution embracing automated fulfilment, an intuitive and easy to use webshop, and hyper‐ efficient last‐mile delivery which will enable Sobeys and Groupe Casino to deliver the same outstanding customer experience to consumers in Canada and France as Ocado Retail does today here in the UK.”

  “The landscape of grocery retailing globally is changing. We are excited to be able to play a leadership role through Ocado Retail, our joint venture with M&S, and through our Solutions partnerships, as we fulfil our mission of ‘changing the way the world shops’.”

UK retail strategy update

In its UK business, the retailer said that its one-hour Ocado Zoom delivery service had proved popular from its first site, in Chiswick, west London, and it was now planning another site. It is also set to open its first mini-CFC in Bristol, with capacity to handle 30,000 orders a week, compared to 65,000 for a standard-sized one.

  In its Erith CFC in south east London, it says that robotic arms are now helping to deliver customer orders and that it is continuing to develop vision systems, tactile gripper technology and machine learning so that it can use robotic picking in more of is customer orders. It also says that it has reduced food waste – items that are discarded because they are past their best-by date – from 0.8% to 0.4%, which it believes is the best in the industry.

  Last year M&S bought half of the Ocado UK grocery business, which will start to supply M&S groceries instead of Waitrose groceries in September. The switch is set to be complete by September this year, and the retailer says that a range review showed that many items would be available at the same quality or better, at the same price or lower. It also expects to add more M&S lines to increase choice.

The retailer said in today’s results that it had brought a claim for damages in respect of confidential information and intellectual property against directors of Project Today Holdings, trading as Today Development Partners, led by former Ocado co-founder and retail director Jonathan Faiman. Last May Waitrose said it was working with Today Development Partners to triple its online grocery sales, but the John Lewis Partnership later said it would not be proceeding with the partnership.

  Today Ocado Group said in its full-year figures: “We strongly believe in the merits of our case. Ocado’s intellectual property is its greatest asset and represents a significant portion of the group’s value; we have spent the last 20 years developing our intellectual property, technology and know‐how. The group relishes fair competition, but will vigorously protect its intellectual property and challenge any individual or organisation that uses unlawfully obtained information, either directly or indirectly. The group is resolute that it will protect all of its stakeholders’ interests.”

  Image courtesy of Ocado

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Ocado starting to 'change the way the world shops' after a 'transformational' half-year

Ocado says delivery punctuality remains market-leading

Ocado says it is starting to change the way the world shops after a "transformational" half-year in which it has struck deals to supply its technology to retailers from France to the US, and seen its own retail sales continue to grow.

  During the six months the retailer signed partnerships with Sobeys, in Canada, ICA, in Sweden, and Kroger, in the United States to supply both its software and robotic infrastructure solutions. Work has now started on the warehouse for its tie-up with Groupe Casino. Ocado also said that its latest UK customer fulfilment centre, in Erith, South London, would be the largest automated warehouse in the world once it is fully up and running. Ocado has created 650 new jobs over the period, including more than 150 new software and hardware engineers, and it expects to add another 1,500 before the end of the financial year. Its technical team now numbers more than 1,550 and is expected to continue to grow this year.

  Ocado reported group revenue of £799.9m in the half-year to June 3, 12.1% up from £713.8m in the same period last year. Of that, £736.6m (+11.7%) was from retail revenue, while £63.3m (+16.8%) was income generated by its technology partnerships. The rise in retail sales, said Ocado, came despite the effect of severe weather in the first quarter of its year. Pre-tax losses came in at £9m, down from a profit of £7.7m last time, after investment in its ecommerce platform and warehouse solutions. Ocado said it expected to see retail sales grow by as much as 15% this year, but profits would continue to be affected by investment in its customer fulfilment centres (CFCs).

  Chief executive Tim Steiner said: "This is a transformational period for Ocado. We have developed unique and proprietary technology to offer retailers an end-to-end operating solution for grocery retailer that enables them to meet the changing needs of consumers. In the past six months we have partnered with some of the world’s biggest, best and most innovative retailers to help them redefine the shopping experience for their own customers. As a result, we are beginning to fulfil our ambition to change the way the word shops."

  He added: "The success of our technology platform continues to be demonstrated by our UK retail business, where Ocado continues to outpace our competition in terms of our service offering and our growth. We have just opened our latest state-of-the-art customer fulfilment centre which, once at full capacity, will be the largest automated warehouse for online grocery retail in the world and will showcase the scalability, adaptability and efficiency of our platform.

  "In order to fully capitalise on the opportunities ahead of us, we are working at pace, investing more and focusing sharply on execution to bring on new capacity in the UK and to achieve successful outcomes for our partners. We are confident that we have the ability to scale-up the business, deliver on our new commitments, drive sustainable growth and deliver value to all our stakeholders."

  Here’s what else the retailer said about its multichannel retail strategy.

  The customer

Shoppers bought more often but spent slightly less during the first half. Orders rose by 11.9% to an average of 291,000 a week, peaking at 315,000 during its busiest week, but the average Ocado.com basket of £108.18 was down by 0.2% compared to the same time last year.

  Ocado said new ways to help customers shop include its Regulars feature, which saved shopping time while maintaining the size of baskets. Customers continue to move towards ordering via mobile phone; as a result their baskets were slightly smaller, offset by price inflation, but more frequent.

It also says its delivery punctuality and order accuracy are market leading, boosting its customer service.

  Operations and logistics

Operations got underway at Ocado’s fourth customer fulfilment centre (CFC), in Erith, South London. This, says Ocado, is the world’s largest automated grocery fulfilment facility; in the first three weeks it handled the same volume of goods as its first robotic warehouse, in Andover, did in 32 weeks. It also opened a second general merchandise warehouse, also in Erith, which has enabled another £200m of sales capacity.

  But while volumes rose costs at Ocado’s CFC rose too, by 19.4% to £65.8m, from £55.1m last time. This was due to higher costs and a higher mix of orders at its Andover site. The company said engineering costs were higher as it worked to improve the functionality and reliability of the MHE solution at its Dordon site. Ocado owns 50% of the MHE joint venture company, while Morrisons owns the other half.

  The business continued to roll out store picking at Morrisons stores across the UK. Morrisons was Ocado’s first commercial partner.

  Trunking and delivery costs were also up, by 9.7% to £90.2m, as wage and vehicle bills rose in response to higher order volumes and to inflation. However, said Ocado, this remained below the rate of sales growth as delivery became more efficient. Each of its vans now makes 189 deliveries a week, 5.3% up on last time. That rise has come as it improved its routing system, and as customer density improved.

  Image courtesy of Ocado

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INTERVIEW Alessandra di Lorenzo of lastminute.com group on data-led approaches to merchandising

In the run up to this summer’s InternetRetailing Summit in Berlin, we’re speaking to senior retailers who are taking part in the event. Today we hear from Alessandra di Lorenzo, chief commercial officer, media and partnerships, at The Travel People, part of the lastminute.com group.

InternetRetailing: Tell us about The Travel People and what it does.

Alessandra di Lorenzo, chief commercial officer – media and partnerships at The Travel People, part of lastminute.com group: The Travel People is the group’s media business, where we give brand partners the opportunity to reach customers across our entire European network of online travel sites – including lastminute.com in the UK and France, Volagratis in Italy and Rumbo in Spain.

Since our launch, we have run over 1,200 campaigns for more than 300 clients and reach 43m unique visitors a month.

In September, we acquired WAYN, the world’s largest social travel network, as part of our ambitious content strategy. Our dedicated in-house team (with content and creative hubs and a trading desk) means we can work with our advertising partners on integrated strategies. We’re continuing to develop this and trialling many of the tools for lastminute.com group’s own marketing.

At the InternetRetailing Summit you’ll be leading a discussion on merchandising. What kind of issues will you be focusing on?

AL: I’ll be taking a slightly different approach to merchandising and talking about what we’re doing at the moment with activity that adds value to a booking. If somebody is booking a flight with us, they are essentially transacting with us. Through partnerships with a variety of brands, we are able to add lots of other things to the booking that can make the retail experience more exciting, more fulfilling and generally richer. Our content, for example, makes people aware and inspires them around the things they can do when they travel. We also work on a number of branded partnerships to bring products to people that are travelling. For example, we know that someone travelling to a sunny location like Majorca is likely going to need a pair of flipflops or sun cream – so we work with those brands to offer relevant products to our customers. Our customers travelling to Rome will probably want to see the Colosseum, so why not offer them the ability to visit it at a special rate?

These examples show how the business unit I lead, which is 55 people strong across seven markets, not only drives incremental revenue for the company but also adds massive value for our customers by bringing new products and services to them.

It’s about cross-selling and up-selling, and at the core of what we do is using our data in an intelligent way so we can predict and interact with our customers in sensible ways. If we’re offering a product to a customer and that product makes sense to them, then the likelihood that they will interact and perhaps buy that product will be high.

The story I will be telling at the Summit is around how other retailers can replicate this kind of model to complement their core revenue, and revenue generating activities. I worked on similar projects in other organisations in the past including eBay, Vodafone and Nokia.

IR: Is this an approach that’s easily replicated by other retailers working in different categories?

AL: I wouldn’t say it’s easy, it’s challenging. The biggest challenge for a retailer who is looking to diversify their business is making sure they don’t cannibalise their core business and drive people away from their sites. The biggest theme is going to be around protecting the core business and making sure we’re using data appropriately and offering products to customers only when it works for them.

We know from our data management whether a customer has a high propensity to buy tickets or whether they are only browsing. If they’re only browsing there’s an opportunity for us to show them a different service since the likelihood of them buying a ticket may be low. It’s very sophisticated data management. That’s the biggest hurdle, the biggest difficulty with this model.

There’s also a general difficulty that’s the same for any companies trying to do anything different – you need a senior sponsor to back the new business model. But I do think there’s an opportunity for companies if they take it seriously.

Hiring the right talent is another big challenge. I’ve done it a few times, and that helps, but it’s never easy.

IR: How far do you see retailers are along the path to understanding and using their data intelligently?

AL: I think it depends which retailer we’re talking about. The big giants, such as Amazon, have sophisticated approaches. In the travel space we’re working very hard at lastminute.com group to get more sophisticated around predictive capabilities and artificial intelligence. It’s on our radar and I think it should be on the radar of any digital company looking to grow into the future and compete with the big guys. Without data, without being able to understand it and action it, I believe it’s going to be very difficult for retailers to win over the course of the next few years. It’s even more difficult for retailers who haven’t digitised yet – they really need to hurry up.

IR: Do you think all retailers will have the option to make the most of their data?

AL: I think it comes down to the tools. Data is a difficult topic. There is software out there that enables even smaller companies to do some things with data. The key is breaking it down and making it actionable. In the case of marketing it’s about using it to attract the right customer, there are lots of other use cases such as conversion for ecommerce and showing the right offer to different customers.

To answer your question, data is at the core of what we all should be doing – I don’t think every retailer has the same ability and the same access to resources to leverage data and implement it properly. It’s a challenge.

IR: Might Travel People sell its services to other retailers in the future?

AL: As we’ve developed a successful business for lastminute.com group, we’re now looking to offer these services – both the tools and the know how – to other retailers.

Everything is really connected in this world. I am a commercial marketing expert and generating revenue streams for retailers is my specialism. My bread and butter lies in working with customers to offer relevant things to them. Data plus some good creativity is pretty much the solution. Then there are lots of other things to consider around human resources and finding the right talent. I think retailers can do more of this, and hopefully we’ll see more of it in the future.

Alessandra di Lorenzo will lead a discussion on merchandising at the InternetRetailing Summit.

The InternetRetailing Summit is held in Berlin and runs from July 3 to July 5 2017. It brings together senior figures from leading retailers from across the European Economic Area (EEA) plus Switzerland for an immersive three-day event spent focusing on the way that multichannel retailers are innovating to improve the customer experience. It is held in partnership with our IREU Top500 research project, and aims to give Europe’s Top500 retailers the opportunity to spend three days learning from, sharing with and simply talking to other leaders in the ecommerce and multichannel industry. To find out more about the event click here.

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INTERVIEW Ocado’s Matt Soane and James Donkin on technology

When is a retailer not a retailer? When it’s a technology company. Amazon is well known for telling interview candidates that it is a technology company and UK grocer Ocado sees itself in the same light – as a business which is as much a technology firm as it is a retailer. Emma Herrod and Ian Jindal spoke to Ocado Technology general managers Matt Soane and James Donkin about how this arm of the business has evolved.

In its past financial year, Ocado [IRDX ROCA] spent £26.8m on internal development costs on its proprietary software and a further £7.5m specifically on computer hardware and software. A further, £19.7m went on developing its next generation fulfilment solution, which will be used in new Customer Fulfilment Centres (CFCs) and for Ocado Smart Platform customers. A new, automated warehouse went live in Andover with robots picking products for customer orders in parallel, speeding up order pick times from a couple of hours to between five and 10 minutes.

In a corner of the warehouse in Hatfield, close to the company’s headquarters and the offices of its technology operation, a range of robotic hands are now being tested that can pick up different items, from products in cardboard boxes and plastic bottles through to individual apples.

Ocado is known as a grocery retailer which started out delivering Waitrose goods as an online-only supermarket in 2002 and now fulfils 230,000 orders to an active customer base which last year rose almost 14%. Retail revenue in the year to 27 November 2016 reached £1,171.6m, an increase of 13.3% on the previous year.

The company also operates its own non-food businesses: in pet food site Fetch and kitchen goods firm Sizzle, as well as multichannel, luxury health and beauty company Fabled, which it launched as a joint venture with Marie Claire in 2016.

Last year, it also implemented an in-store order picking system for Morrison’s, the UK’s fourth largest supermarket, which uses Ocado’s Smart Platform ecommerce and order fulfilment solution.

And therein lies the concentric workings of a retailer which is also a technology company: the Ocado Smart Platform, which is effectively a white label version of Ocado with some physical store applications added such as grocery pick-from-store and click and collect functionality.

Ocado Smart Platform

While the business is growing its grocery business and expanding into new areas of general merchandise, it is also seeking customers for its technology platform; all of this along with a drive to continually innovate, to optimise “to the nth degree”, increasing operational efficiencies, improving the customer experience and automating repetitive, manual processes to make the roles of the people working at the company more interesting. (Its use of machine learning to prioritise in-bound customer emails is written about elsewhere in this issue of InternetRetailing and the Ocado Technology team is continually looking at areas of the business which can be improved and optimised today as well as in the future.)

Almost 1,000 people are employed by Ocado Technology. Half are based in the UK with the remainder in Poland, Bulgaria and Spain. Technologists range from software and product owners to JavaScript and UX designers for ecommerce, cloud specialists, Unix and Wi-Fi experts through to specialisms such as data scientists and robotics researchers.

The company has a willingness to disrupt itself and this becomes obvious looking around the Customer Fulfilment Centre in Hatfield, which the company claims is the most efficient grocery fulfilment centre of its kind. What has been key to this is the ability to upload code to warehouse management systems on a daily basis so the team can quickly test and further optimise operations, explains Matt Soane, general manager, Ocado Technology.

While Ocado does work with external partners, a lot of development is carried out in-house on things “where they will make a difference”. Soane explains that all of the software in the warehouse has been developed by the firm with the hardware specified by it, too.

The company realises that there’s no need to re-invent systems which work perfectly for its requirements. Commodity elements, such as databases, are bought in, but it will write control systems, data science algorithms, websites and supply chain systems which are unique to the Ocado offering. “Vendors are used to supplying the things we don’t want to do ourselves. That’s their USP,” says James Donkin, general manager, Ocado Technology. Systems need to be scalable, work in a warehouse and be grocery specific.

Click here to read the rest of this interview, which appears in the latest issue of InternetRetailing Magazine. And click here to explore the rest of the issue.

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IRX 2017 PREVIEW A taste of the technologies on show at this year’s Expo

Ahead of this year’s InternetRetailing Expo (IRX 2017) and eDelivery Expo (EDX 2017), we’re looking ahead to some of the technologies that will be on show at the event. Here are some of the highlights, and we’ll be bringing you more in the coming weeks.

Worldpay is sponsoring the bar at IRX this year, where it will have a small display area with demonstrations and games. They will include an IoT driverless car parking Lego demonstration. Worldpay says this is a proof-of-concept demo that shows how payments could be used in the Internet of Things.

Eiratech Robotics is demonstrating its warehouse automation system live within the confines of a 5m x 3m stand (J61) at this year’s EDX 2017. All the components of the system, including a warehouse management system, interactive screen display, a wi-fi communication network, guided robots, shuttles and a ‘pick-to-light’ picking station, will be operating live during the show. EiraBots can be seen in action here.

Consignor is showcasing a new feature in its software. Consignor Shipping Rules promises to automate shipping rules so that the best delivery method is always chosen. It has also produced a white paper, The ultimate guide to warehouse management.

Payoneer (IRX) Payoneer works with sellers all around the world to help them grow globally. The Payoneer platform enables them to receive their money from ecommerce marketplaces, pay their suppliers around the world and pay their VAT. At IRX they will be telling the story of why they are now moving into the UK market, with the launch of a new UK office.

Credit card installment payment solution Splitit has partnered with Magento as a Select Technology partner to offer their solutions to the Magento ecosystem. At IRX it will be explaining how Splitit’s Magento extension allows Magento’s merchants to add Splitit into their checkout process.

Visitors to Kardex Remstar’s EDX stand will be able to use virtual reality to test out and operate the company’s new LR 35 vertical buffer module system, for moving goods, which incorporates automated storage and retrieval in one solution. They’ll also be able to test an automated storage and retrieval system on the stand. Experts will be on hand to discuss the latest ways to optimise the storage and retrieval of products stored in warehouses.

Profulfilment will have news of two new logistics centres, in the UK and Poland, at IRX 2017. Visitors to its stand (C64) will have the chance to play to win a remote controlled drone.

Smarter Ecommercehttp://ift.tt/1USikqG (IRX) will be spreading the word about its Whoop! software, which uses machine learning technology for predictive bid management in Google Shopping.

Brightpearl will be exhibiting and live demoing its mobile point of sale system and automation platform designed for multichannel retailers at IRX 2017. The technology is designed to make SME businesses more competitive by automating and integrating their processes. Brightpearl says its POS technology empowers retailers to have a holistic view of their inventory and provide an omnichannel experience with a single 360° customer profile across all channels. In 2016, Brightpearl transacted over $1.3bn of orders on behalf of more than 1,200 retailers in 26 countries.

At IRX, iAdvize will be releasing a market report on creating conversational customer journeys that drive online conversions. It will also host a workshop focusing on best practice in conversational commerce. Find out more here.

Visitors to the Khaos Control stand at IRX will be able to see demonstrations of its stock control systems Khaos Control and Khaos Control Cloud at IRX 2017. They’ll also be able to try out its Khaos Control Cloud system for themselves via tablet computers. IRX will follow the company’s launch of marketplace and channel integrations for Amazon, eBay and Shopify.

myPOS Europe will be showcasing its online payment options at IRX. Its cashless solutions promise to empower businesses to accept payments on their websites or distantly via mobile devices. Visitors will be able to see demos of the latest myPOS devices while also exploring the myPOS AppMarket, accessible through its new Android-based POS device – myPOS Smart.

We’ll have further technology highlights over the next week – check back for more. In the meantime, to find out more about the show and register for free, visit http://ift.tt/1guGNl6 or http://ift.tt/1FWvNVO.

STOPPRESS: InternetRetailing Events are giving away 10 Expo After-Party tickets to the most ingenious @etailers – and we are judging! Tweet @etail why this party won’t be the same without your team and stay tuned, we’ll tweet back!

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