#POSsystem merchantservicesprovider localMSP customerservicetips fastercheckout

[mjmassociates]

Improving the Checkout Experience for Your Customers

You spend a lot of time, money, and effort getting customers into your store. By improving their checkout experience, you will elevate their overall satisfaction with your business, and ensure they keep coming back.  Here are five ways to improve your checkout process:

1. Train your employees in customer service.

Your checkout staff can leave a lasting impression on your customers, so it’s important to train them in the basics of good customer service, including:

Having a warm smile and extending a polite greeting.

Giving full attention to your customers and their transactions.

Asking customers if they found everything they needed and offering help, if necessary.

Opening up additional checkout lines as needed.

A pleasant checkout experience is increasingly rare these days, so it is a good way to elevate your business above your competition.

2. Provide fast and secure card processing.

A smooth checkout experience requires fast and fluid credit card transactions. If your point of sale system and software doesn’t meet the needs of your business, or isn’t intuitive to your employees, it can make transactions less efficient and slower.  The result? A reduction in overall customer satisfaction.

3. Offer several payment options.

Today’s shoppers expect that you will accept all major credit or debit cards. And an increasing number of consumers are using alternative wireless payment methods with services like Google Pay, Apple Pay and Samsung Pay.

Contact MJM Associates to learn how you can accept NFC-enabled payments.

4. Establish a loyalty program.

A loyalty program makes customers feel special each time they cash out. By tracking your customers’ purchases and eligibility for certain specials, promotions, and discounts, they won’t have to keep a bunch of paper receipts and coupons in their wallets. If you’re interested in implementing a customer loyalty program at your business, contact the MJM team.

5. Partner with the right merchant services provider.

Not all merchant services providers are created equal. The right payment partner will take the time to know you and your business before recommending the best point of sale system for your needs. Be sure to try before you buy. Don’t sign any contracts or buy a POS system without a hands-on demo.

Merchant Services Provider in NH, MA, VT, and ME

Your point of sale system is critical to your checkout process and the overall success of your business. Contact us to learn how to select the right system for your needs.

Powered by Sprout for Business