#Ruby on Rails Consulting Services | Ruby on Rails Consulting Firms

[rorbitssoftware]

Ruby vs Ruby on Rails: Find Out The Differences - RORBits

If you're wondering whether Ruby and Ruby on Rails are the same, you're not alone. Many people are curious about the differences between the two. Ruby and Ruby on Rails, while related, serve distinct purposes. Discover all the key differences between Ruby and Ruby on Rails here.

[softwarepro1]

Top Trends in RoR Consulting Services for 2024

As we step into 2024, Ruby on Rails (RoR) continues to be a popular choice for web application development, known for its simplicity, productivity, and robustness. RoR consulting services are evolving to meet the demands of modern businesses, leveraging new technologies and methodologies to deliver innovative solutions. Here are the top trends shaping RoR consulting services in 2024:

1. Microservices Architecture

Microservices architecture is increasingly becoming the go-to approach for building scalable and modular applications. RoR consulting services are adopting this architecture to break down monolithic applications into smaller, loosely coupled services. This trend allows for better scalability, easier maintenance, and faster deployment. By leveraging microservices, RoR consulting firms can develop applications that are more flexible and resilient, meeting the dynamic needs of businesses.

2. DevOps Integration

The integration of DevOps practices into the RoR development process is gaining momentum. RoR consulting services are embracing automation, continuous integration, and continuous delivery (CI/CD) pipelines to streamline development workflows and accelerate time-to-market. By implementing DevOps practices, RoR consulting firms can improve collaboration between development and operations teams, leading to faster, more reliable releases and higher-quality applications.

3. Serverless Computing

Serverless computing is revolutionizing the way applications are built and deployed. RoR consulting services are leveraging serverless platforms like AWS Lambda and Google Cloud Functions to develop and deploy RoR applications without managing server infrastructure. This trend enables faster development cycles, cost savings, and improved scalability. By adopting serverless computing, RoR consulting firms can deliver more efficient and scalable solutions to their clients.

4. Progressive Web Applications (PWAs)

Progressive Web Applications (PWAs) are web applications that offer a native app-like experience on web browsers. RoR consulting services are focusing on building PWAs using RoR to provide fast, reliable, and engaging user experiences. PWAs leverage modern web technologies like service workers and responsive design to enable features such as offline access, push notifications, and smooth performance. By developing PWAs with RoR, consulting firms can help businesses reach a wider audience and enhance user engagement.

5. Artificial Intelligence (AI) and Machine Learning (ML)

AI and ML technologies are increasingly being integrated into RoR applications to provide intelligent features and insights. RoR consulting services are leveraging AI and ML to build recommendation engines, chatbots, and predictive analytics solutions. This trend enables businesses to deliver personalized experiences, automate repetitive tasks, and make data-driven decisions. By incorporating AI and ML into RoR applications, consulting firms can help businesses stay competitive in an increasingly digital world.

6. Security by Design

Security is a top priority for businesses in 2024, given the growing number of cyber threats. RoR consulting services are adopting a "security by design" approach, integrating security measures into every stage of the development process. From secure coding practices to regular security audits, RoR consulting firms are ensuring that RoR applications are resilient to attacks and vulnerabilities. By prioritizing security, RoR consulting services can build trust with their clients and protect sensitive data from breaches.

Conclusion

In 2024, RoR consulting services are at the forefront of innovation, leveraging new technologies and methodologies to deliver cutting-edge solutions. From adopting microservices architecture to integrating DevOps practices, RoR consulting firms are driving efficiency, scalability, and security in web application development. By embracing these trends, businesses can leverage RoR consulting services to build modern, robust, and future-proof applications that meet the evolving needs of their customers.

[harvestglowsblog]

RORBits is one of Top Ruby on Rails Consulting firms offer ruby on rails consulting services to enterprise companies. Make enquiry today for ROR consulting Services.

[webdevelopmentcompanyincanada]

Web Development Company

Web Development Company :

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As a web developer and specialist web development company  in Canada, we provide the best web Development services for the specifications of our clients. We are a renowned web builder of committed website designers in the Canada.

We will help you hit the highest possible levels and outcomes on the web pages-the job we do draws more customers and more profits.

We partner with you on every step of the way from knowing your business targets to build the right answer, maximize engagement rates. And monitor your customer to ensure that you meet your business goals on the website. We help you create exciting web projects and guide you to our best web designers and developers.

Our Web Development Skills :

Our professional web developers and entrepreneurs build e-commerce applications from end to end.

We concentrate on collaboration, process automation, financial transaction management, usability management, content creation, cart implementation and integration into the payment gateway. Our supply of design & production covers:

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·     Mobile happy websites are reacting to Web design.

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Our Web Development Team :

We may not have salesmen, project managers or account managers. There are no external management levels that isolate you from the people who do the work. Nor can we use coders, proofreaders or juniors.

Both of our engineers have a system design background. They are most likely to do so first, not just because they grasp your priorities, but also because they can identify the shortcomings and omissions throughout your criteria and suggest the right solutions to your problems.

Surely not only makes things well but also does something right, the largest gain in the production of software (as is the case with many other fields of business).

Our team layout ensures the processes are straightforward, direct collaboration, quick feedback loops and rapid resolution of problems. It also offers a degree of encouragement and liability, which is not present in broader companies.

Lean software methods with a micro-team made up of only senior staff—your advantage – more benefit AND less risk.

·     Our whole workforce is in-house, long-term.

·     We're technologists motivated by partnerships.

·     We need a vision, and several developers need a spec.

Our Services :

Wordpress Web Development :

WordPress is by far the world's most common content management system.

In web design, the uniqueness of WordPress is its simplicity and adaptability to meet any necessity for web creation. It also has good SEO benefits relative to other options, as search engine algorithms can interpret correctly.

Our Wordpress Services :

This can be an established forum that you own, or one of our professional staff can build for you-we upload and grow WordPress topics.

Our seasoned content authors concentrate on the best of your business. We have the additional benefit of understanding what content is ideally tailoring to SEO applications.

When you have a website built, you'll need to keep it up to date regularly. To do this, multiple plug-ins are required.

Web Preference the Canada helps WordPress owners to provide the right sites for their keywords. WordPress fits well for SEO applications-Becoming, the chief of SEO agency London.

WordPress should be well designed and regularly maintained to drive hacks and attacks safe. We concentrate on the protection and security of the production of your website to help you to recover and resume your workday.

Our E-Commerce Web Development Service :

Convenience and cost savings drive consumers to embrace e-commerce, although the process is enabling by variables like Broadband speeds and lower-priced smartphones.

You have an e-commerce website, and the Online alternative would help you to improve your e-commerce website.

With our competent web designers and engineers, e-commerce networks come to an end.

We concentrate on collaboration, process automation, financial transaction processing, accessibility management, content management, shopping cart development and the incorporation of payment gateways.

Our supply of design & production covers:

·     Internet Design Facilities. New, Young.

·     Superb designs of the landing page

·     Development & Execution of email campaigns.

·     Mobile happy websites are reacting to Web design.

·     Registration of hosting and domain names

·     Optimization facilities of the search engine

We Work With...

We are working with Java, PHP and .NET on the major web platforms. Ruby on Python and Rails, as well as Node.js. Hundreds of open source and industry elements have included. With different online servers and APIs, we have incorporated our applications.

We will do both if you like "breaking edge" or more conservatives.

In the other side, we will manage this too, whether you don't know what it entails and have a current framework it needs to be rewritten or incorporated, either translated into ASP or ColdFusion or anything like this.

Both web-based apples, including internet browsers, cell phones, laptops, WebTV and wide touch screens, operate equally well on any framework that we develop.

Conclusion :

By compliance with international standards and regulations, we build a wide variety of website design services. We have a professional team of website designers skilled in the phase of consulting to create and assemble everything properly.

We have a clear history of corporate website management services as an enthusiastic web design firm. Our company is the most inexpensive web development services, from consumer assessments to diverse framing and strategic brainstorming, supplying the multinational consumer with great performance.

And if you do not browse quickly, it will kill your brand image, regardless of how much commitment, experience, or creative design you place in the website GUI. Your goods may never stress, and their true knowledge will remain a secret. Choose our service with a flexible and sensitive website to boost your company.

[reysz60-blog]

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[harsh4848]

top salesforce consulting Firm in USA

Pashtek is an agile Salesforce consulting partner based in Phoenix, Arizona. We help small to mid-sized companies transform efficiency, scalability, and growth. Our approach to CRM with salesforce implementation is iterative, yet strategic — and above all, results-focused.

top salesforce consulting Firm is the leading Ruby on Rails Development Company in the USA that provides the best to its clients all over the USA. Our proficient and experienced team has been leveraging this feature-rich platform to cater high-end web applications to a diverse clientage. We focus on building applications that resolve the unique challenges of the client’s business and add unmatched value to it.

salesforce consulting companies offer expert development services for every mobile platform. We provide a complete life cycle during development starting at the goal and ending with the launch with intuitive marketing plans. We create apps with the goal being a great user experience rather than creating and launching as many as we can.

[melbournenewsvine]

Sedin Technologies selects Melbourne headquarters for Australian expansion

Melbourne, has been chosen as the headquarters for Sedin Technologies, a successful Indian IT solutions provider with an impressive global client list, for Australia and New Zealand with Steve de Mamiel appointed as Managing Director for the region. Victoria’s position as a leader in the tech sector has been further solidified by the company’s decision to move its headquarters to Melbourne. The company’s expansion into the Asia Pacific region was one of the key reasons for the decision. Sedin’s Oceania operations will be headquartered in Melbourne, and will provide integrated IT solutions to companies across the region. Amouing other locations Sedin also has offices in: Dinesh Kumar, Founder and CEO of Sedin says our new office will serve as an important link between our customers on both sides of the Indian Ocean by providing them with faster access to resources that drive business growth and innovation. “The addition of Steve de Mamiel as Managing Director will ensure that locally we will deliver the same high-quality service that our international clients have come to expect”. says Kumar. In addition to his executive IT roles at Anchor and Panduit, Steve de Mamiel has served as Chairman of Hostopia Australia and will oversee Sedin’s regional operations, including sales, leadership, and delivery management. de Mamiel says with Sedin’s expansion into Australia, we expect to gain significant market share across various sectors. “We’re already experiencing high demand for our services, from customers across the country and we look forward to strengthening our operations in this region, as we actively hire engineers, developers and project managers to help us serve our clients,” said Memiel. Sridevi, Global HR Head at Sedin says the company is currently looking for people across multiple domains including sales and marketing, technology and operations. “With Sedin’s growing reputation as a market leader and innovator, we’re confident we’ll attract the right people to help take the company forward.” said Sridevi Enabling startups and enterprises across the globe with scalable digital transformation, Sedin Technologies is a global IT services and solutions collective Sedin’s brands include: ●      RailsFactory, a pioneering Ruby On Rails and full-stack solutions provider ●      EAM360, an enterprise asset management product ●      Engineering division that provides mechanical, piping design, analysis, and PLM solutions ●      Tarka Labs, a software consulting firm ●      ECM (Enterprise Content Management) an information management consultancy ●      CodeRapper, an eCommerce agency ●      DataKulture, a data science and AI consultancy ●      Salesforce advisory, consulting & technology service provider Invest Victoria, the Government of Victoria’s investment attraction agency, assisted Sedin in its investment journey by providing insights into the state’s business environment to help the company understand the market potential and opportunities that exists in Victoria. Danni Jarrett, CEO of Invest Victoria says Melbourne’s tech ecosystem continues to create favourable conditions that allow businesses to thrive and grow, especially for companies like Sedin. “We are here to help with their international expansion in Victoria.” says Jarrett. Editorial Team The TBN team is a well establish group of technology industry professionals with backgrounds in IT Systems, Business Communications and Journalism. Source link Originally published at Melbourne News Vine

[rorbitssoftware]

Docker For Ruby On Rails : Meaning, Benefits, & Use Cases

Discover the power of Docker for Ruby on Rails in this comprehensive guide, where we dive into its core meaning, examine its benefits, and explore practical use cases. Learn how Docker streamlines development, simplifies deployment, and enhances scalability for Ruby on Rails applications, making it an essential tool for modern web development. Whether you're new to Docker or looking to optimize your Rails projects, this guide offers valuable insights into why Docker is transforming Rails development.

[dataeximit11]

Hire Full Stack Developers in New York

Full Stack Developers are programmers who can handle all aspects of web development on their own.

They are familiar with and knowledgeable about the technologies required for front-end (client-side) development, back-end (server-side) development, and database development.

While there are Full Stack Developers that are proficient in a variety of technologies, they are not required to master all of them. They should, however, be well-versed in all aspects of web development and have a keen interest in all technologies.

Get next-generation online and mobile app development solutions by hiring full stack developers from Full-Stack Techies, a top-notch IT firm. Our developers have experience creating custom apps, providing tech consulting services, transferring business software to new platforms, and integrating business apps with organisations of all sizes. We deliver solutions that automate your whole business operations and boost your IT infrastructure by leveraging the newest frameworks, trends, and technologies.

Front-end Development Techniques for Full-Stack Developers

The front-end domain is ruled by HTML/CSS and JavaScript.

Some of the most popular front-end technologies include JavaScript frameworks like Angular, React, Vue.js, and Ionic, as well as CSS frameworks like Bootstrap, Foundation, and Tailwind.

Furthermore, several frameworks and third-party libraries, such as jQuery, Less, and Sass, must be understood and controlled.

Back-end Technologies for Full Stack Developers

Some of the most popular back-end programming languages are NodeJS, Python, Ruby, Java, and PHP.

While developers have their own reasons and preferences for which back-end language to use, all of these languages are in high demand.

Full-Stack Developers' Database

To store and access data, all web applications require database access. After all, the consumer's requests would necessitate data storage and retrieval. Knowing any database, on the other hand, would be insufficient.

To deploy based on usage and necessity, a Full Stack Developer must grasp Relational and NoSQL Databases.

Relational databases include MySQL, PostgreSQL, MariaDB, and OracleDB, to name a few.

The NoSQL databases MongoDB and DynamoDB are excellent examples.

Technology Stacks of Full Stack Developers

A Full Stack Developer does not use a single technological stack. To construct an application, Full Stack Developers can choose to learn technologies from many fields. The following are some of the most popular technology stacks used by Full Stack Developers. Stackable Ruby on Rails Programmers

Ruby on Rails is a server-side web framework for cost-effective and high-quality development that employs Ruby as the programming language.

Full Stack Front-End Development HTML, CSS, and JavaScript are the most important components of Ruby on Rails.

Ruby on Rails supports a number of database alternatives, including MySQL, PostgreSQL, and SQLite (which isn't recommended for production because it doesn't allow concurrency).

Apart from being consistent, safe, and scalable, Ruby on Rails comes with a number of ready-to-use plugins that help developers work faster by eliminating boilerplate code. The stack is also noted for being simple to maintain and debug.

Stackable MongoDB, Express, Angular, and NodeJS Developers (MEAN)

For development, MEAN Stack uses JavaScript technology. From the client side to the server side, JavaScript is used exclusively to create high-quality websites.

 MongoDB: For managing big volumes of data, this open-source, cross-platform database that employs binary data types like JSON is probably the best option.

 Express is a web server framework for building strong online applications that is highly flexible and lightweight.

 AngularJS is an open-source framework that uses the MVVM design to help developers create smarter and quicker online apps.

NodeJS is a server-side, open-source, cross-platform technology for building highly scalable online applications.

Technical Leads and Project Managers can benefit greatly from Full Stack Developers.

Business executives may not be well-versed in all aspects of development. Full Stack Developers, on the other hand, have a thorough understanding of the project from an engineering standpoint and can motivate the team to work effectively.

They also have a thorough understanding of the various stages of development. This enables them to create appropriate resource schedules and strategies.

[jasonmyeers]

Top 5 Software Development Companies in Vietnam for Tech Startups

LOOKING FOR A TOP SOFTWARE DEVELOPMENT COMPANY FOR TECH STARTUPS?

It is critical to choose the best technology for your company to flourish, especially if it is a start-up. Hiring an innovative IT services provider is the most straightforward approach to ensure that you are maximizing technology, increasing revenue, and staying ahead of the competition.

Vietnam has developed into Southeast Asia’s Silicon Valley. According to a Gartner survey from 2016, Vietnam is one of the top five outsourcing locations due to its low labor costs and excellent IT skills. This list may be useful if you are seeking a good IT partner in Vietnam.

1. PowerGate Software

PowerGate Software is a Global Software Product Studio with over 10 years of experience. They are highly concerned with nurturing and bringing to life the innovative ideas of the clients and partners, in such a way that it creates a solution center for the community at large.

PowerGate Software has a plethora of over 200 successfully delivered projects to clients located across the world. The client case studies demonstrate a 96% satisfaction rate, ranging from small start-up businesses to multi-national conglomerates.

Bespoke web application development, mobile application development, SaaS solution development, and corporate solutions are just a few of the custom software development services offered by PowerGate Software. Their specialties in enterprise custom software development include Python, NodeJS,.NET Core, Ruby on Rails, ReactJS, Angular, and mobile development (native and hybrid).

Leading by experienced technology leaders, the team of hundreds of hand-selected, in-house engineers is specifically chosen for their modern approach to delivering your innovative software products. Together, they have Designed – Developed – Delivered, and Supported projects from their very beginning, all the way through to becoming globally recognized market-leading products.

2. InApps Technology

InApps Technology has been the software development solution provider for numerous start-ups throughout the world despite just being in the technology business for four years. Their services are focused on adaptable solutions, custom-fit, and meeting customers’ demanding deadlines.

Website development, outsource mobile app development, UI/UX design, and offshore development are now all available. With up to 45 website development and 60 mobile app development projects, InApps Technology steadily reveals itself to be an impressive member of the outsourcing game, starting small but having an impact on the market.

3. LARION

LARION, Bestarion’s parent company, was founded in 2003 with the goal of collaborating for success. The firm’s key principles are teamwork and complete client satisfaction. With its portfolio of complex solutions and many customers from many industries, the company has been on the top Vietnam software outsourcing companies list for years.

Their services are worth considering because of their highly qualified developers and inexpensive costs. Another notable element of LARION is their “go green” philosophy, which requires them to use as little paper as possible.

4. Agile Tech

Agile Tech was founded in Hanoi, Vietnam, in 2015. Web development, mobile app development, AI – big data services, and blockchain services are among its specialties. The company has produced several software solutions for prominent organizations and brands in more than ten countries, thanks to its staff of highly talented software engineers and IT specialists.

The company’s portfolio demonstrates the company’s expertise and capacity to service a variety of sectors. Agile Tech has created unique software products for a variety of industries, including enterprise management, e-commerce, social media, and entertainment, Fintech solutions, the service industry, travel and lodging, healthcare, real estate, education, transportation, and lifestyle. Agile’s objective is to deliver dependable technical solutions to businesses in order to increase their productivity. The company has achieved recognition and status at the top of the list of trustworthy bespoke software development companies in Vietnam, guided by a commitment to creating successful and innovative solutions at reasonable rates and within short schedules.

5. Enlab Software

Enlab Software is a software development business that focuses on.NET, Xamarin, and Flutter. We specialize in custom software development for SMEs and startups in order to provide our clients with high-performing customized software solutions that help them expand faster.

Enlab Software has worked in a variety of industries and disciplines, including real estate, construction, education, data management, procurement, marketing, and recruitment, as well as ERP.

Conclusion

Vietnam is an ideal place for software development for your business or project. The key to achieving your business objectives and scaling up is to address the unique issues your company has with custom software solutions. These businesses have a solid track record and strong portfolios, putting them at the top of the bespoke software development sector in Vietnam. This list should prove useful in your quest for a software outsourcing firm, a consultancy firm, or business processing outsourcing organization.

[rosaliegetz393]

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[eloisewelch345]

5 Major Pay Per Click Marketing Mistakes

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[workfromhomeyoutuber]

Stack Builders: Full-Stack Ruby on Rails Developer (Remote - Part-Time)

Headquarters: New York URL: https://www.stackbuilders.com/

Description

Stack Builders is a software consultancy based in New York with offices in Quito, Ecuador. We deliver high-quality software and work on interesting projects with diverse, dynamic and passionate teams. Our organization values intellectual curiosity, strong communication skills, and great programming abilities.

For this position, we are looking for an experienced Ruby on Rails developer. We value developers who are able to work in complex projects and identify high-level proposals quickly for significant changes.

In this project, you will be maintaining and an application with a user-friendly interface guided by cutting edge business philosophy.

Requirements

What specific abilities should the candidate have?

Can make large contributions to significant OSS libraries written in Ruby.

Testing and the ability to write unit tests/specs (we use popular Ruby testing frameworks).

Offer suggestions for improving code in client projects based on open-source code that you’ve read in prominent projects.

Write code that demonstrates the ability to limit dangerous forms of mutability in Ruby.

Deliver high-quality code at a consistent velocity.

Solid understanding of software design patterns and architectural principles.

Possess a strong sense of ownership, urgency, and drive..

We expect proficiency with Continuous Integration services such as CircleCI.

Advanced English level is required since all internal communications are conducted in this language.

Work proactively with other engineers and peers to ensure that the product requirements and dependencies are managed effectively across the broader organization.

Be able to work part-time, overlapping some hours with the EST time zone.

Nice to have:

Experience working in Agile environments using Jira.

Experience working in remote teams.

To assess your code quality, please submit the link to your GitHub page or similar. We will be looking for clean, well-structured code, as well as automated tests.

If you are living in Ecuador, please apply through our portal for any in-house full-time employee positions that may be available. This position is not open to agencies or consulting firms.

Stack Builders is proud to be an Equal Opportunity Employer. We do not discriminate based on race, religion, color, nationality, gender, sexual orientation, age, disability, or pregnancy.

You can learn more about us visiting https://www.stackbuilders.com/ or take a look at our blog posts and tutorials to see some contributions from our team members.

Benefits

Some of the perks of working with us are:

Strong learning culture

Regular pairing sessions

Challenging projects

Opportunities for company-sponsored conference participation and technical talks

Exceptionally talented and passionate coworkers

To apply: https://apply.workable.com/stackbuilders/j/90764BFE57/

from We Work Remotely: Remote jobs in design, programming, marketing and more https://ift.tt/2HmDtJP from Work From Home YouTuber Job Board Blog https://ift.tt/37mZ4MH

[maxwellyjordan]

Podcast #236: The Deafblind Woman Who Conquered Harvard Law, with Haben Girma

In this episode with Haben Girma, we talk about her new book The Deafblind Woman Who Conquered Harvard Law. We also talk about the state of accessibility and what barriers we still need to remove, the theme of “exclusion” in Haben’s book, and how to change the ableist mindset. 

Haben Girma

Haben Girma

The first deaf-blind person to graduate from Harvard Law School, Haben Girma is a civil rights lawyer and she advocates for equal opportunities for people with disabilities. President Obama named her a White House Champion of Change, and Forbes recognized her in its 30 Under 30 list. Haben travels the world consulting and public speaking, teaching clients the benefits of fully accessible products and services. She is a talented storyteller who helps people frame difference as an asset.

You can follow Haben on Twitter and LinkedIn.

Thanks to TextExpander, Podium, TimeSolv, and Ruby Receptionists for sponsoring this episode!

Show Notes

Check out Haben’s book The Deafblind Woman Who Conquered Harvard Law here. 

Subscribe

Don’t miss an episode of The Lawyerist Podcast! Subscribe now in your favorite podcast app.

Transcript

Introduction: Welcome to the Lawyerist Podcast, a series of conversations about law practice. Each week, we talk with legal entrepreneurs and innovators about building a successful law practice in today’s challenging and constantly changing legal market. And now, here are your hosts.

Sam Glover: Hi, I’m Sam Glover.

Aaron Street: And I’m Aaron Street, and this is episode #236 of the Lawyerist Podcast, part of the Legal Talk Network. Today we’re talking with Haben Girma about her new book, The Deafblind Woman Who Conquered Harvard Law School.

Sam Glover: Today’s podcast is brought to you by Ruby Receptionists, Podium, TextExpander and TimeSolv. We wouldn’t be able to do this show without their support. Stay tuned, we’ll tell you more about them later on.

Aaron Street: I am really excited to have Haben Girma back on the show.

Sam Glover: Totally.

Aaron Street: Her first episode a year and a half ago was, for sure, one of the more interesting conversations and episodes we’ve had, and it’s really cool that she now has her autobiography releasing this week and that we’ve got her on the show.

Sam Glover: Yeah, it’s awesome. My conversation with her is maybe a little chit-chatty, but a really solid look at the state of accessibility 30 years after the ADA and on some related topics related to her book.

Aaron Street: Yeah. And in fairness, if people want a more directed conversation about those topics as opposed to getting to know her better, we already have that first episode with her, which you can check out. This week, we are headed to Labcon.

Sam Glover: Yay.

Aaron Street: This is the week that we bring Lawyerist Lab members together for three days of intensive workshopping and relationship building is for sure one of Lawyerist’s peak times of the year. We all really love and are energized by getting to spend time with our community of lab members and getting to learn from and work with them in a closed environment for a few days.

Sam Glover: Labcon is one of the best things we do. I’ve been trying to share a taste of Labcon around the country as I’ve been going out and speaking. We’ve done workshops now in Colorado, in Ohio and in Minnesota, and it’s been interesting to get the feedback. And some of the people who’ve come said, “I want more and I’m coming to Labcon,” and we will be seeing them in a few days, which is really exciting because I love Labcon Weekend.

Aaron Street: Yeah. Presumably, you will see at least some social media buzz about it in the next couple of days. The reality is it’s a private, invite only event for our community, so there isn’t a lot of live tweeting in the way that-

Sam Glover: In fact we discourage people.

Aaron Street: … yeah, that there might be for some other conference, but I’m sure you will hear people mentioning it in the next few days. And for sure, if you’re interested in coming to a future event, you can check out lawyerist.com/lab to learn more about what it takes to join the group.

Sam Glover: Yeah, we’d love to see you there. So now we’ve got a brief sponsored conversation with Scott Clausen from Timesolv, and then my conversation with Haben.

Scott Classen: This is Scott Classes. I’m with Timesolv. We are a web-based time and billing solution that’s been helping lawyers track their time and send their invoices for over 20 years.

Sam Glover: Hey Scott, thanks for coming back on the podcast.

Scott Classen: Happy to be here.

Sam Glover: So, today, we’re going to follow up on some of the things that we’ve been talking about and talk about migrating to new software. And we’re going to use the example of billing software. And you have a new white paper out, and so that’s why we’re going to cover this, where you cover a lot of the questions, and we’re just going to highlight a few, because there are some obvious answers, right? Like if you’re considering desktop versus cloud, cloud is the obvious answer. But what are some of the other questions that firms should be asking themselves when they’re considering migrating to new billing software?

Scott Classen: Well, I think the first thing is it goes back to a little bit of what we talked about in some previous podcasts is how to think about your billing as… don’t keep it in the box of just, it’s just how I send my invoices out and get paid, but, how can it be used as a marketing tool? How can it be used as a tool to ensure customer satisfaction? So what is the intent of your billing, and can the solution that you’re looking for handle that? If you want to include all of your no-charge works so that it’s very clear that, hey, I did all this added value to the work I did for you and I’m not charging you for it, those sort of things, that you want to make sure that you’re evaluating that.

Scott Classen: Some of the other things we talked about, and I think this really is true of all potential move-to-a-new-solution software, whether it’s billing or otherwise, is we’re talking about it in the context of like, what is your billing workflow? How do you go about accumulating your time, putting it on an invoice, getting it approved, making edits, sending it to the customers, the customers then give you payment, you track… All of that stuff is billing, but oftentimes, that workflow that you have established that may have been in place at your firm for years is not necessarily the optimal way you’d like to do things, but you are forced, if you will, kind of shoehorned into a methodology that might’ve been just because of the limitations of the software you had or even there’s a lot of firms today that we talked to that don’t use anything from a billing solution. They’re still on excel files and Word documents.

Sam Glover: This is a good opportunity to step back and say, what would we like our billing workflow to look like?

Scott Classen: Exactly. What is our best case scenario? And then once you really establish that, I think it’s a real eyeopener to do that, then you can look at, okay, what are the solutions out there, the other products out there that can handle what we would like to do in best case scenario? And then the other, I think, very obvious question to ask is taking a look at the… no client necessarily. You don’t necessarily bill all your clients exactly the same way. So how much flexibility does your solution you might be looking at have, and can you handle client A, who are you going to just build strictly by the hour, time and expenses in the traditional kind of billing model we’re all familiar with.

Scott Classen: Maybe client B though is someone that you… it’s an area of law that requires more or demands more from the client of a fixed fee nature or flat fee nature and then clients C is a retainer model where every month you have to pump out a new invoice to them for payment that… whatever it might be. The point is how flexible is the solution that you might be looking at? You got to make sure that whatever you’re going to be moving to, it’s the right answer. And you need to be like, “Why am I even moving to a new billing software to begin with?” And we have found in our time with Timesolv that if you have a bad methodology and the way you’re currently doing things and you plan on doing the same exact thing with the new software, you’re not really solving the problem you tried to solve. By moving to a new software, you’re just moving into a different looking platform.

Sam Glover: Well, that’s what comes up a lot when I see people evaluating software is, “This doesn’t work the way I am used to things working.” And if you are perfectly happy with the way things are working, why are we looking at new software? This has an opportunity to look for improvements. Although I’ll say like, there is software that attempts to be all things to all people with 100% flexibility, which some software does that quite well, it’s very customizable. But that requires a lot of work on the company’s end to design that workflow, usually with the help of an expensive consultant.

Sam Glover: And so on the other end of things, and most cloud software tends to be flexibility within guide rails, and so then your job is to look at it and say, How do we want to work? What kinds of things do we want to be able to do with our invoices with respect to billing intent? What do we want our workflow to look like? How flexible do we think we need this to be for alternative billing? And then you have to look at the software and say, Okay, how does this software want to be used? Because I think software’s designed with intent as well.

Sam Glover: And then you have to decide, can we meet in the middle and find a solution that is as good as we can get. Because it’s not quite as simple as, does this do things the way I’ve always done it, or have just dreamed up the ideal situation and I’m pissed off that I can’t find software tat is exactly it. You need to find something in between.

Scott Classen: You’re right. I think you hit the nail on the head, and it’s all part of what you described in… it’s the art of software design. And we talked about this with our developers internally-

Sam Glover: And selection, really.

Scott Classen: … Right. It’s all about… Yeah, it’s like you want your product to be flexible enough to handle all the different scenarios you think are out there, but it’s gotta be. I like the term, the guide rails. And what we’ve learned here too is that there’s really two things holding back a lot of law firms from moving new software, that is, can I move my old data, yes or no, to the new product? And B, is it going to take too much time or the learning curve going to be too high? And if you can solve those hurdles as well as answering those questions we discussed earlier, then you’re going to have a more positive experience in the whole process of, we need something new to, now we are on something new that we’re very happy with.

Sam Glover: So speaking of guide rails, if you’d like a little bit of help thinking through migrating to new software, you can find a guide for that at go.timesolv.com/newbillingsoftware. That’s go.timesolv.com/newbillingsoftware. And just as a reminder, Timesolv does not have an e at the end of solve. Thanks so much Scott, we look forward to having you back on the podcast someday.

Scott Classen: Thanks Sam. Appreciate it.

Haben Girma: My name is Haben Girma. I’m a disability rights lawyer, speaker and a new author.

Haben: My book just came out, The Deafblind Woman Who Conquered Harvard Law. And I’ve come up with strategies and solutions to live as a deafblind blind in a sighted, hearing world. Lots of tech solutions such as the one we’re using now throughout this conversation… I have an interpreter typing on a qwerty keyboard and I’m reading real time on the rail computer.

Sam Glover: Thanks so much for being on the podcast again, Haben. It’s great to have you back.

Haben Girma: Thanks for having me back, Sam.

Sam Glover: And it’s great to read your book. I read your book, and I really enjoyed it.

Haben Girma: Excellent. I’m glad to hear you enjoyed it.

Sam Glover: It gave me some real insight into your life and your work, and I’d like to hear more about writing it. What’s your goal for it?

Haben Girma: All my life, people have been telling me, “You should write a book. Your Life is interesting. You should write a book.” And I tell them, “No. I’m too busy to write a book. I don’t have time to hide in a cave for a year or two to write a book. I’d rather live life and experience things.”

Sam Glover: That is one of the things I have noticed about you is you are an exuberant experiencer of life.

Haben Girma: I love experiencing things, especially physically engaging. Like, I’m more interested in dancing rather than hearing about other people dancing and just sitting on the sidelines. So whenever I can, I want to engage in activities. And I do a lot of physical activities like kayaking, rock climbing. So those help me feel alive and connected with the world.

Sam Glover: That’s awesome. How did you finish a book? I have tried writing longer things and I’ve struggled. How did you do it?

Haben Girma: So, originally, I was not interested, then I, in the last few years, realized that writing is another form of advocacy and stories are a way to get ideas to stick. I can tell people, “Hey, inclusion is important. Remove all the barriers,” and they might listen, they might not listen. If I frame it in the context of a story though, stories help ideas stick, and people are more likely to engage in accessibility work if they’re drawn to it by a story.

Haben Girma: So I started to see writing as a form of advocacy, and I re-analyzed my life, what are some stories that can highlight the point barriers being arbitrary and created by society rather than by disability? People assume that disability the problem when in actuality, society created barriers that are the problem. So, I picked up stories from my life, from elementary school all the way to law school and the courtroom and the White House, highlighting barriers and coming up with solutions.

Sam Glover: I definitely got that from your book, and I found that really compelling to experience the world in the way that you have over your life.

Haben Girma: The other thing is, I enjoy the process, and that’s what got me to really sit down and write the book. I wrote because it was fun to relive a lot of these experiences and challenge myself to frame it in a way that advocates for inclusion. So, it was a fun job, and I also balanced it out with the rest of my work. I continued to advocate and travel around the world as I was writing the book, and I paced myself, going one story at a time.

Sam Glover: When you think about the ableist mindset, in other words, seeing barriers in the world rather than seeing the disabilities as barriers, how can we all change our mindset on that?

Haben Girma: Stories are a great way to help people change that mindset. And I’ll give an example, the dominant culture believes in ableism. And ableism is the idea that people with disabilities are inferior to the non disabled. So when I was looking for a job, it was really, really hard to get a job because people assumed I was incompetent. They’d look at my resume and get really excited. I was Valedictorian in high school, I had great grades in college, lots of volunteer experience. So employers would ask me to come in for an interview, then they would realize I am deafblind, and they would come up with all kinds of excuses.

Haben Girma: And for weeks, I was struggling to get a job, even though everyone around me, all the college kids around me, had summer jobs. Eventually, I found a manager who believes in inclusion and she didn’t care whether I used my eyes or a non-visual technique as long as I got the job done. And I was working at a gym, a small gym; I was their front desk clerk and I would take care of making sure all the machines worked. I would handle the cash register, cleaning up the changing rooms.

Haben Girma: One day, a woman came up to the front desk and said, “A machine isn’t working. The treadmill’s not working.” And I said, “Okay, let’s go check it out.” So I went over to the treadmill, I checked the top part of the treadmill, turned on the on button, nothing happened. I tried the other buttons on the machine, nothing happened. So I felt the machine from top to bottom, and on the bottom, there was a switch. I flipped the switch and the machine [inaudible 00:14:25]. The lady said, “Oh my goodness, I didn’t see that switch.” I told her, “I didn’t see it either.”

Sam Glover: I love that story because I think it reflects the lack of imagination on the part of abled people when confronted with somebody who has a disability. If you’re a Valedictorian, you just have creative ways to solve problems and maybe we should all just learn from them.

Haben Girma: Exactly. A lot of non disabled people can’t imagine living with a disability. And they think, “Oh, if I can’t come up with the solution, that disabled person can’t come up with a solution.” But that’s not true. I go through life, coming up with solutions all the time, and lots of other people with disabilities are also coming up with solutions, innovating strategies all the time. So give us a chance, ask questions, what are some solutions? What are some accommodations?

Sam Glover: So in your book you talk about the glass wall that excludes you from conversations and interactions happening around you, and that lessens over time as you dial in your assistive technology and you find people who know how to help you and things like that. But I think that also reflects the state of accessibility and inclusion in our society, and I’m wondering if maybe you could tell us about the state of accessibility today. The ADA is nearly 30 years old, and how are we doing?

Haben Girma: We’re doing much better now than in the past. More solutions are available to people with disabilities like tech solutions. Helen Keller lived in an age before the internet, before text messaging and email. It’s hard for me to imagine being deafblind before all of that. But then, maybe I can. Maybe I can go back to middle school and elementary school when I had fewer tools and the isolation I felt, which goes back to what you were saying. At the start of the book, I was way more isolated than I am now. The interesting thing is, my disability has actually decreased over time. I had more vision and hearing when I was younger. I was still deafblind, but I could see and hear a little more, and yet I was more isolated because I didn’t have the tools. That includes tech tools, that also includes confidence and advocacy.

Haben Girma: I wanted to be normal and just like everyone else when I was in middle school. And a lot of people go through that, they want to hide all the ways they’re different. Then as I grew up, I felt more confident and I could tell people, “This is what I need. This is how we can communicate.” And developing those tools, alongside the development of technology has allowed me to feel more connected and have more ways to connect with people. There’s still a bit of a glass wall, there’s still barriers that I’m experiencing that prevent me from fully connecting with members of our society. Able ism is what creates that glass wall.

Sam Glover: What are those barriers? What work do we still have to do?

Haben Girma: People building tech, apps, websites, self-driving cars are not thinking about the disability market. There are over 57 million Americans with disabilities, around the world, there are over 1.3 billion people with disabilities. The disability market is worth over $8 trillion. It’s a significant market. And if we invest in that market, more of our tools, tech, websites, cars will be accessible to more people. That allows those companies to grow their business by reaching more people, including the disability community, and it allows us, people with disabilities, to have more services, more tools, which allows us to contribute our talents to society.

Sam Glover: How does a company figure out what might be useful and test that or sell it?

Haben Girma: People with disabilities are highly experienced with coming up with solutions. One of the best things companies can do is to increase hiring of people with disabilities. There are lots of qualified job applicants with disabilities, and if we add them into our teams, make sure teams are diverse; women, people of Color, people with disabilities, then our teams will be stronger and create more innovative solutions. There are also accessibility consultants who can be brought in to review tech, hiring practices, all aspects of a company to make sure it’s accessible.

Sam Glover: It sounds like the solution is to involve more disabled people in the process of inventing things and designing things.

Haben Girma: Exactly. If we design with access from the start, it’ll be easier to make the resulting product accessible. If you want a skyscraper to have elevators and be accessible to everyone, you need to design for the elevator from the start, rather than building the skyscraper and then once you think it’s done, then adding that elevator. That wastes resources, so plan for accessibility from the start.

Sam Glover: You raised elevators, which is a good point. Elevators make life easier for everyone, including disabled people. You told me about another example of those that I didn’t know of. I know about keyboards and monitors, but I didn’t know about vegetable peelers. Tell me about vegetable peelers.

Haben Girma: We have a lot of tools in our kitchen. Some of them are not well designed. Several years ago, the company… Its name is OX, and I’m not sure how they pronounce it. They came out with a good grips line for their vegetable peelers, and they found adding rubber grips to the vegetable peelers allows people with arthritis to use vegetable peelers and be more productive and engaged in their kitchens. Turns out non-disabled people also find good grips vegetable peelers easier to use. It’s easier for everyone told, not just people with mobility disabilities. So that’s another example of how disability driven design brings us to a product that benefits both disabled people and non-disabled people.

Sam Glover: Drip, drip, drip. Hear that? It’s your office’s online reviews. Kind of slow, huh? Not exactly the gush of praise you were hoping for when you set up your account on that review site. But why? After all, your best clients love you, they say it all the time, just not online. And that’s too bad, because your word maybe your bond, but your client’s words, well, they’re your best sales tool. And these days, a star rating can make the difference between very interested and running for the hills. Podium knows how important reviews are to your law office, that’s why they built a great online review platform, making it simpler than ever to get a five-star rating you know you deserve.

Sam Glover: Businesses see an average 6% increase in revenue from reviews thanks to Podium. More than just a friendly reminder, Podium sends clients straight to the review sites you care about most with built-in analytics to monitor your progress towards meeting your next goal. So you could keep waiting for reviews to drip in or you could open the flood gates with Podium. Just visit podium.com/lawyerist to save 10% when you sign up. That’s podium.com/lawyerist to get started and save 10%. Podium, become the number one law office online.

Sam Glover: Unlock your productivity with TextExpander. Easily insert text snippets in any application from a library of content created by you and your team while reducing errors. You can save so much time. It’s like getting an extra employee. TextExpander is available for Mac, Windows, iPhone, and iPad and Chrome. Show listeners get 20% off their first year. Visit textexpander.com/podcast to learn more about TextExpander.

Sam Glover: There’s more to answering a phone call than just pronouncing your name correctly, and I think that’s what sets Ruby apart from all the other receptionist services out there. I’ve been lucky enough to meet a lot of people who work at Ruby and from top to bottom, it’s full of the kind of people you’d love to spend time with. I guess it’s something in the coffee they serve. And after all, when someone calls your firm, that means they are going to be spending time with your receptionist.

Sam Glover: You may think you get to make a first impression when you pick up the phone, but that’s not how it works. Maybe your receptionist is just on the call for a minute or two, but that’s all it takes to form a first impression. So it’s a good idea to make sure your receptionist is the kind of person you’d want your collars to spend time with. It could be the difference between a big case and a big fail. Don’t worry, Ruby can handle pronouncing your name right. They’ll also help you make a great first impression. And now Ruby can even help you connect with clients right on your website with 24/7 live online chat. You can find out more about Ruby Receptionists and how to make a great first impression at callruby.com/lawyeristpod.

Sam Glover: We’ve talked about inclusive design before, you and I, and we have, on our website, which is Microsoft’s design philosophy, disabled people have figured out how to solve many problems in the world that we can all learn from.

Haben Girma: Yes, exactly. Our stories are out there, but often times they’re hidden. The mainstream media doesn’t always highlight disability stories. So we need to get these stories out there. We need people to know that people with disabilities are talented and unabated. And when we expand our teams to include people with disabilities, the whole team will be more innovative and come up with solutions that turn into the next big thing.

Sam Glover: I love that. You make the point in the appendix, and I think you just did again, that many people will experience a disability at some point in their lives; for example, arthritis. And one of the things from your book struck me where you were frustrated by two people who were using facial expressions to communicate. And you said, “Their use of inaccessible communication frustrates me. People should just say how they feel.” And we all have trouble communicating non-verbally. Maybe we should all just say how we feel. It’s like curb cuts for conversation.

Haben Girma: Exactly. My parents make so many facial expressions, I can’t see them. When I’m arguing with them, they would just look at each other and make faces and communicate silently. And it was so frustrating, because how could I respond to those arguments when I can’t see the arguments they’re making to each other? So I wanted them to communicate accessibly. I wanted them to say, “Actually Haben, we’re worried about this,” and then I could address that. I find a lot of non-disabled people want the people around them to read their minds, which is not reasonable. No one is a mind reader.

Haben Girma: I know sighted people can pick up on emotions through visual expressions and we can kind of guess what someone is feeling and thinking. It’s much easier though to be direct, “Hey, I’m worried about this,” or “I’m thrilled about this new development.” It’s like curb cuts. Curb cuts benefit wheelchair users from getting on and on and off the sidewalk. Non-disabled people also end up using curb cuts, especially parents pushing strollers, travelers pushing luggage, direct communication benefits disabled people and also benefits non-disabled people.

Sam Glover: So Haben, I’m wondering, you have done some important legal work in opening up online documents to the disabled. What are you doing now?

Haben Girma: When I graduated from law school, I went straight into litigation and worked in a law firm, suing companies and organizations that violate the Americans With Disabilities Act. That was exciting and rewarding to win those cases. At the same time, I was asking myself, Is there a better way? How else can we get people to choose inclusion rather than just suing them? And teaching people to choose inclusion so they don’t get sued is another way to do it. So now, I’m doing trainings and companies hiring me to teach about accessible design and inclusion. I’m also writing. I published a few pieces, short articles, and now there’s my book. The book uses fun, engaging personal stories to help the ideas stick. And then at the back of the book, there’s an accessibility guide with concrete steps that organizations can take.

Sam Glover: Haben, maybe you could leave us with a couple of those steps. Where should someone start if they’re trying to figure out how to make their small law firm more accessible?

Haben Girma: A lot of people access information digitally, so step number one would be to check the website, apps, social media and make it accessible. The elements are, if you have video content, add captions to videos, for podcasts and radios, add transcripts, for images, add image descriptions. The Web Content Accessibility Guidelines is a free resource online on how to make digital services accessible. And Apple accessibility guidelines and Android accessibility guidelines teach people, teach developers how to make apps accessible.

Sam Glover: What about things like client interviews? How can lawyers make sure that they are being inclusive when it comes to meeting clients and having communications?

Haben Girma: Our culture has an assumption that people are non-disabled. There are a lot of people with invisible disabilities. And a lot of people are afraid to ask for accommodations because of the risk of discrimination and stigma. So if organizations could be upfront and say, “We’re committed to inclusion. If you have disability related accommodations, please contact,” and then list the contact person, phone number and email address for people who need to request accommodations, that could be employees, that could be new clients.

Sam Glover: When I had Lainey Feingold on the podcast, she recommended having an accessibility statement where you explain what you’re doing and how disabled people can request accommodations or engage. Do you think that’s a good idea?

Haben Girma: Yes. It’s really important that people take the initiative, that organizations take the initiative and say, “We’re committed to accessibility. Here’s who you can contact to request accommodations. These are the services and features available for people searching this website or arranging a visit of this office.”

Sam Glover: Haben, I think your book was really entertaining and our listeners should check it out. What’s your best pitch for why they should pick up a copy of your book?

Haben Girma: I spend hours and hours in books. I love reading so much. TV and movies, not accessible to me. So books are the ways I engage in the world. And in creating this book, I framed this book as a gift to all the other readers out there who turn to books for adventure, for exploration. I framed this book as an adventure book because I want to appeal to the widest audience possible. And I want people to see disability as not just a challenge, but as a challenge that creates opportunities for humor, opportunities for new solutions. And what did you think Sam? Did you have a highlight, or a favorite in the book?

Sam Glover: What I liked, most of it is getting a window into your experience and feeling that I actually understood what it must be like to be sitting inside your head when people are excluding you and when you are confronting barriers in the world. And I found that both inspiring and frustrating. I felt your frustration, and I felt like that is part of what made the book worthwhile, is really gaining some empathy, which sounds like pity. I don’t want that to sound like pity, just understanding.

Haben Girma: Those kinds of insights gain understanding into all kinds of disabilities too. Mine is one specific area type, but it connects to everyone else who has felt excluded and isolated at some point in their lives. And I heard stories of exclusion from Eritrea in East Africa, Somalia to Alaska and even the White House.

Sam Glover: That’s a really… I’m glad you brought that up. My sister lives in Juneau, and I’ve been to Mendenhall glacier, and so I could really picture you climbing on the glaciers around Juneau and I thought that was just so bad ass that you did that.

Haben Girma: Have you climbed one of the icebergs?

Sam Glover: Not as much as you did, just a little. We climbed around on them, but I didn’t do the kind of climbing it sounds like you have.

Haben Girma: It’s a really incredible experience. I grew up in California, sunny, warm, never had to deal with snow. Then all of a sudden to be walking on ice and then climbing icebergs, that was a really amazing experience.

Sam Glover: I also remember you’re feeling good to be back in warm weather.

Haben Girma: So when you’re in Alaska in the winter, you’re so covered up that even when I was petting my guide dog, I had to have a glove between us.

Sam Glover: I imagine that’d be hard for you since a touch is how you experience the world.

Haben Girma: It was really difficult. Down here, in California, I like wearing very flat shoes so that I can feel the ground, I can feel the texture from carpet to wood to pavement. When I’m in wintry places, I have to wear thick socks and thick boots, and it’s more disconnected from the world.

Sam Glover: And how has your new dog Milo working out?

Haben Girma: Milo is doing great. My first dog, Maxine… In the book, I talk about the experience of going guide dog school training with Maxine. I came in expecting her to be perfect. She was a guide dog, she was supposed to be perfect, then I found out she’s still a dog and it takes time to build a working relationship, even with a dog. So we took us a few weeks to get to the point where we felt like we understood each other and after that, we had the most amazing relationship. We’ve traveled all over the country. She went to Harvard Law School with me, helps me guide a drunk classmate home, helped me walk across the graduation stage, guided me through the White House. Last year, she passed away from cancer, and that was extremely difficult to lose someone who was a big part of my life by my side. There’s so many important moments. Several months later, I went back to guide dog school and trained with this new dog named Milo. We’ve been together for a year. He didn’t go to Harvard.

Sam Glover: I hope he’s making up for that.

Haben Girma: He’s doing okay.

Sam Glover: Maxine made a cameo on our last podcast, and I imagine you must miss her very much. I lost a dog a few years ago, and I have a new dog that I love, but there’s no replacing it. There’s no replacing your first love.

Haben Girma: Exactly. She has a very special place in my life and now in my book. I do love Milo. He’s a sweet dog. And you’re not supposed to compare your dog, but you can’t really help but-

Sam Glover: Yeah, I know. Well, Haben it’s been a pleasure having you back on the podcast. Good luck with your book. We will include a link to it in our show notes.

Haben Girma: Thank you, Sam. It’s been a pleasure talking with you.

Aaron Street: Make sure to catch next week’s episode of the Lawyerist Podcast by subscribing to the show in your favorite podcast app. And please leave a rating to help other people find our show. You can find the notes for today’s episode on lawyerist.com/podcast. The Lawyerist Podcast is produced with help from Lindsay Calhoon and edited by Paul Fischer. The views expressed by the participants are their own and are not endorsed by Legal Talk Network. Nothing said in this podcast is legal advice for you.

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Podcast #236: The Deafblind Woman Who Conquered Harvard Law, with Haben Girma

In this episode with Haben Girma, we talk about her new book The Deafblind Woman Who Conquered Harvard Law. We also talk about the state of accessibility and what barriers we still need to remove, the theme of “exclusion” in Haben’s book, and how to change the ableist mindset. 

Haben Girma

Haben Girma

The first deaf-blind person to graduate from Harvard Law School, Haben Girma is a civil rights lawyer and she advocates for equal opportunities for people with disabilities. President Obama named her a White House Champion of Change, and Forbes recognized her in its 30 Under 30 list. Haben travels the world consulting and public speaking, teaching clients the benefits of fully accessible products and services. She is a talented storyteller who helps people frame difference as an asset.

You can follow Haben on Twitter and LinkedIn.

Thanks to TextExpander, Podium, TimeSolv, and Ruby Receptionists for sponsoring this episode!

Show Notes

Check out Haben’s book The Deafblind Woman Who Conquered Harvard Law here. 

Subscribe

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Transcript

Introduction: Welcome to the Lawyerist Podcast, a series of conversations about law practice. Each week, we talk with legal entrepreneurs and innovators about building a successful law practice in today’s challenging and constantly changing legal market. And now, here are your hosts.

Sam Glover: Hi, I’m Sam Glover.

Aaron Street: And I’m Aaron Street, and this is episode #236 of the Lawyerist Podcast, part of the Legal Talk Network. Today we’re talking with Haben Girma about her new book, The Deafblind Woman Who Conquered Harvard Law School.

Sam Glover: Today’s podcast is brought to you by Ruby Receptionists, Podium, TextExpander and TimeSolv. We wouldn’t be able to do this show without their support. Stay tuned, we’ll tell you more about them later on.

Aaron Street: I am really excited to have Haben Girma back on the show.

Sam Glover: Totally.

Aaron Street: Her first episode a year and a half ago was, for sure, one of the more interesting conversations and episodes we’ve had, and it’s really cool that she now has her autobiography releasing this week and that we’ve got her on the show.

Sam Glover: Yeah, it’s awesome. My conversation with her is maybe a little chit-chatty, but a really solid look at the state of accessibility 30 years after the ADA and on some related topics related to her book.

Aaron Street: Yeah. And in fairness, if people want a more directed conversation about those topics as opposed to getting to know her better, we already have that first episode with her, which you can check out. This week, we are headed to Labcon.

Sam Glover: Yay.

Aaron Street: This is the week that we bring Lawyerist Lab members together for three days of intensive workshopping and relationship building is for sure one of Lawyerist’s peak times of the year. We all really love and are energized by getting to spend time with our community of lab members and getting to learn from and work with them in a closed environment for a few days.

Sam Glover: Labcon is one of the best things we do. I’ve been trying to share a taste of Labcon around the country as I’ve been going out and speaking. We’ve done workshops now in Colorado, in Ohio and in Minnesota, and it’s been interesting to get the feedback. And some of the people who’ve come said, “I want more and I’m coming to Labcon,” and we will be seeing them in a few days, which is really exciting because I love Labcon Weekend.

Aaron Street: Yeah. Presumably, you will see at least some social media buzz about it in the next couple of days. The reality is it’s a private, invite only event for our community, so there isn’t a lot of live tweeting in the way that-

Sam Glover: In fact we discourage people.

Aaron Street: … yeah, that there might be for some other conference, but I’m sure you will hear people mentioning it in the next few days. And for sure, if you’re interested in coming to a future event, you can check out lawyerist.com/lab to learn more about what it takes to join the group.

Sam Glover: Yeah, we’d love to see you there. So now we’ve got a brief sponsored conversation with Scott Clausen from Timesolv, and then my conversation with Haben.

Scott Classen: This is Scott Classes. I’m with Timesolv. We are a web-based time and billing solution that’s been helping lawyers track their time and send their invoices for over 20 years.

Sam Glover: Hey Scott, thanks for coming back on the podcast.

Scott Classen: Happy to be here.

Sam Glover: So, today, we’re going to follow up on some of the things that we’ve been talking about and talk about migrating to new software. And we’re going to use the example of billing software. And you have a new white paper out, and so that’s why we’re going to cover this, where you cover a lot of the questions, and we’re just going to highlight a few, because there are some obvious answers, right? Like if you’re considering desktop versus cloud, cloud is the obvious answer. But what are some of the other questions that firms should be asking themselves when they’re considering migrating to new billing software?

Scott Classen: Well, I think the first thing is it goes back to a little bit of what we talked about in some previous podcasts is how to think about your billing as… don’t keep it in the box of just, it’s just how I send my invoices out and get paid, but, how can it be used as a marketing tool? How can it be used as a tool to ensure customer satisfaction? So what is the intent of your billing, and can the solution that you’re looking for handle that? If you want to include all of your no-charge works so that it’s very clear that, hey, I did all this added value to the work I did for you and I’m not charging you for it, those sort of things, that you want to make sure that you’re evaluating that.

Scott Classen: Some of the other things we talked about, and I think this really is true of all potential move-to-a-new-solution software, whether it’s billing or otherwise, is we’re talking about it in the context of like, what is your billing workflow? How do you go about accumulating your time, putting it on an invoice, getting it approved, making edits, sending it to the customers, the customers then give you payment, you track… All of that stuff is billing, but oftentimes, that workflow that you have established that may have been in place at your firm for years is not necessarily the optimal way you’d like to do things, but you are forced, if you will, kind of shoehorned into a methodology that might’ve been just because of the limitations of the software you had or even there’s a lot of firms today that we talked to that don’t use anything from a billing solution. They’re still on excel files and Word documents.

Sam Glover: This is a good opportunity to step back and say, what would we like our billing workflow to look like?

Scott Classen: Exactly. What is our best case scenario? And then once you really establish that, I think it’s a real eyeopener to do that, then you can look at, okay, what are the solutions out there, the other products out there that can handle what we would like to do in best case scenario? And then the other, I think, very obvious question to ask is taking a look at the… no client necessarily. You don’t necessarily bill all your clients exactly the same way. So how much flexibility does your solution you might be looking at have, and can you handle client A, who are you going to just build strictly by the hour, time and expenses in the traditional kind of billing model we’re all familiar with.

Scott Classen: Maybe client B though is someone that you… it’s an area of law that requires more or demands more from the client of a fixed fee nature or flat fee nature and then clients C is a retainer model where every month you have to pump out a new invoice to them for payment that… whatever it might be. The point is how flexible is the solution that you might be looking at? You got to make sure that whatever you’re going to be moving to, it’s the right answer. And you need to be like, “Why am I even moving to a new billing software to begin with?” And we have found in our time with Timesolv that if you have a bad methodology and the way you’re currently doing things and you plan on doing the same exact thing with the new software, you’re not really solving the problem you tried to solve. By moving to a new software, you’re just moving into a different looking platform.

Sam Glover: Well, that’s what comes up a lot when I see people evaluating software is, “This doesn’t work the way I am used to things working.” And if you are perfectly happy with the way things are working, why are we looking at new software? This has an opportunity to look for improvements. Although I’ll say like, there is software that attempts to be all things to all people with 100% flexibility, which some software does that quite well, it’s very customizable. But that requires a lot of work on the company’s end to design that workflow, usually with the help of an expensive consultant.

Sam Glover: And so on the other end of things, and most cloud software tends to be flexibility within guide rails, and so then your job is to look at it and say, How do we want to work? What kinds of things do we want to be able to do with our invoices with respect to billing intent? What do we want our workflow to look like? How flexible do we think we need this to be for alternative billing? And then you have to look at the software and say, Okay, how does this software want to be used? Because I think software’s designed with intent as well.

Sam Glover: And then you have to decide, can we meet in the middle and find a solution that is as good as we can get. Because it’s not quite as simple as, does this do things the way I’ve always done it, or have just dreamed up the ideal situation and I’m pissed off that I can’t find software tat is exactly it. You need to find something in between.

Scott Classen: You’re right. I think you hit the nail on the head, and it’s all part of what you described in… it’s the art of software design. And we talked about this with our developers internally-

Sam Glover: And selection, really.

Scott Classen: … Right. It’s all about… Yeah, it’s like you want your product to be flexible enough to handle all the different scenarios you think are out there, but it’s gotta be. I like the term, the guide rails. And what we’ve learned here too is that there’s really two things holding back a lot of law firms from moving new software, that is, can I move my old data, yes or no, to the new product? And B, is it going to take too much time or the learning curve going to be too high? And if you can solve those hurdles as well as answering those questions we discussed earlier, then you’re going to have a more positive experience in the whole process of, we need something new to, now we are on something new that we’re very happy with.

Sam Glover: So speaking of guide rails, if you’d like a little bit of help thinking through migrating to new software, you can find a guide for that at go.timesolv.com/newbillingsoftware. That’s go.timesolv.com/newbillingsoftware. And just as a reminder, Timesolv does not have an e at the end of solve. Thanks so much Scott, we look forward to having you back on the podcast someday.

Scott Classen: Thanks Sam. Appreciate it.

Haben Girma: My name is Haben Girma. I’m a disability rights lawyer, speaker and a new author.

Haben: My book just came out, The Deafblind Woman Who Conquered Harvard Law. And I’ve come up with strategies and solutions to live as a deafblind blind in a sighted, hearing world. Lots of tech solutions such as the one we’re using now throughout this conversation… I have an interpreter typing on a qwerty keyboard and I’m reading real time on the rail computer.

Sam Glover: Thanks so much for being on the podcast again, Haben. It’s great to have you back.

Haben Girma: Thanks for having me back, Sam.

Sam Glover: And it’s great to read your book. I read your book, and I really enjoyed it.

Haben Girma: Excellent. I’m glad to hear you enjoyed it.

Sam Glover: It gave me some real insight into your life and your work, and I’d like to hear more about writing it. What’s your goal for it?

Haben Girma: All my life, people have been telling me, “You should write a book. Your Life is interesting. You should write a book.” And I tell them, “No. I’m too busy to write a book. I don’t have time to hide in a cave for a year or two to write a book. I’d rather live life and experience things.”

Sam Glover: That is one of the things I have noticed about you is you are an exuberant experiencer of life.

Haben Girma: I love experiencing things, especially physically engaging. Like, I’m more interested in dancing rather than hearing about other people dancing and just sitting on the sidelines. So whenever I can, I want to engage in activities. And I do a lot of physical activities like kayaking, rock climbing. So those help me feel alive and connected with the world.

Sam Glover: That’s awesome. How did you finish a book? I have tried writing longer things and I’ve struggled. How did you do it?

Haben Girma: So, originally, I was not interested, then I, in the last few years, realized that writing is another form of advocacy and stories are a way to get ideas to stick. I can tell people, “Hey, inclusion is important. Remove all the barriers,” and they might listen, they might not listen. If I frame it in the context of a story though, stories help ideas stick, and people are more likely to engage in accessibility work if they’re drawn to it by a story.

Haben Girma: So I started to see writing as a form of advocacy, and I re-analyzed my life, what are some stories that can highlight the point barriers being arbitrary and created by society rather than by disability? People assume that disability the problem when in actuality, society created barriers that are the problem. So, I picked up stories from my life, from elementary school all the way to law school and the courtroom and the White House, highlighting barriers and coming up with solutions.

Sam Glover: I definitely got that from your book, and I found that really compelling to experience the world in the way that you have over your life.

Haben Girma: The other thing is, I enjoy the process, and that’s what got me to really sit down and write the book. I wrote because it was fun to relive a lot of these experiences and challenge myself to frame it in a way that advocates for inclusion. So, it was a fun job, and I also balanced it out with the rest of my work. I continued to advocate and travel around the world as I was writing the book, and I paced myself, going one story at a time.

Sam Glover: When you think about the ableist mindset, in other words, seeing barriers in the world rather than seeing the disabilities as barriers, how can we all change our mindset on that?

Haben Girma: Stories are a great way to help people change that mindset. And I’ll give an example, the dominant culture believes in ableism. And ableism is the idea that people with disabilities are inferior to the non disabled. So when I was looking for a job, it was really, really hard to get a job because people assumed I was incompetent. They’d look at my resume and get really excited. I was Valedictorian in high school, I had great grades in college, lots of volunteer experience. So employers would ask me to come in for an interview, then they would realize I am deafblind, and they would come up with all kinds of excuses.

Haben Girma: And for weeks, I was struggling to get a job, even though everyone around me, all the college kids around me, had summer jobs. Eventually, I found a manager who believes in inclusion and she didn’t care whether I used my eyes or a non-visual technique as long as I got the job done. And I was working at a gym, a small gym; I was their front desk clerk and I would take care of making sure all the machines worked. I would handle the cash register, cleaning up the changing rooms.

Haben Girma: One day, a woman came up to the front desk and said, “A machine isn’t working. The treadmill’s not working.” And I said, “Okay, let’s go check it out.” So I went over to the treadmill, I checked the top part of the treadmill, turned on the on button, nothing happened. I tried the other buttons on the machine, nothing happened. So I felt the machine from top to bottom, and on the bottom, there was a switch. I flipped the switch and the machine [inaudible 00:14:25]. The lady said, “Oh my goodness, I didn’t see that switch.” I told her, “I didn’t see it either.”

Sam Glover: I love that story because I think it reflects the lack of imagination on the part of abled people when confronted with somebody who has a disability. If you’re a Valedictorian, you just have creative ways to solve problems and maybe we should all just learn from them.

Haben Girma: Exactly. A lot of non disabled people can’t imagine living with a disability. And they think, “Oh, if I can’t come up with the solution, that disabled person can’t come up with a solution.” But that’s not true. I go through life, coming up with solutions all the time, and lots of other people with disabilities are also coming up with solutions, innovating strategies all the time. So give us a chance, ask questions, what are some solutions? What are some accommodations?

Sam Glover: So in your book you talk about the glass wall that excludes you from conversations and interactions happening around you, and that lessens over time as you dial in your assistive technology and you find people who know how to help you and things like that. But I think that also reflects the state of accessibility and inclusion in our society, and I’m wondering if maybe you could tell us about the state of accessibility today. The ADA is nearly 30 years old, and how are we doing?

Haben Girma: We’re doing much better now than in the past. More solutions are available to people with disabilities like tech solutions. Helen Keller lived in an age before the internet, before text messaging and email. It’s hard for me to imagine being deafblind before all of that. But then, maybe I can. Maybe I can go back to middle school and elementary school when I had fewer tools and the isolation I felt, which goes back to what you were saying. At the start of the book, I was way more isolated than I am now. The interesting thing is, my disability has actually decreased over time. I had more vision and hearing when I was younger. I was still deafblind, but I could see and hear a little more, and yet I was more isolated because I didn’t have the tools. That includes tech tools, that also includes confidence and advocacy.

Haben Girma: I wanted to be normal and just like everyone else when I was in middle school. And a lot of people go through that, they want to hide all the ways they’re different. Then as I grew up, I felt more confident and I could tell people, “This is what I need. This is how we can communicate.” And developing those tools, alongside the development of technology has allowed me to feel more connected and have more ways to connect with people. There’s still a bit of a glass wall, there’s still barriers that I’m experiencing that prevent me from fully connecting with members of our society. Able ism is what creates that glass wall.

Sam Glover: What are those barriers? What work do we still have to do?

Haben Girma: People building tech, apps, websites, self-driving cars are not thinking about the disability market. There are over 57 million Americans with disabilities, around the world, there are over 1.3 billion people with disabilities. The disability market is worth over $8 trillion. It’s a significant market. And if we invest in that market, more of our tools, tech, websites, cars will be accessible to more people. That allows those companies to grow their business by reaching more people, including the disability community, and it allows us, people with disabilities, to have more services, more tools, which allows us to contribute our talents to society.

Sam Glover: How does a company figure out what might be useful and test that or sell it?

Haben Girma: People with disabilities are highly experienced with coming up with solutions. One of the best things companies can do is to increase hiring of people with disabilities. There are lots of qualified job applicants with disabilities, and if we add them into our teams, make sure teams are diverse; women, people of Color, people with disabilities, then our teams will be stronger and create more innovative solutions. There are also accessibility consultants who can be brought in to review tech, hiring practices, all aspects of a company to make sure it’s accessible.

Sam Glover: It sounds like the solution is to involve more disabled people in the process of inventing things and designing things.

Haben Girma: Exactly. If we design with access from the start, it’ll be easier to make the resulting product accessible. If you want a skyscraper to have elevators and be accessible to everyone, you need to design for the elevator from the start, rather than building the skyscraper and then once you think it’s done, then adding that elevator. That wastes resources, so plan for accessibility from the start.

Sam Glover: You raised elevators, which is a good point. Elevators make life easier for everyone, including disabled people. You told me about another example of those that I didn’t know of. I know about keyboards and monitors, but I didn’t know about vegetable peelers. Tell me about vegetable peelers.

Haben Girma: We have a lot of tools in our kitchen. Some of them are not well designed. Several years ago, the company… Its name is OX, and I’m not sure how they pronounce it. They came out with a good grips line for their vegetable peelers, and they found adding rubber grips to the vegetable peelers allows people with arthritis to use vegetable peelers and be more productive and engaged in their kitchens. Turns out non-disabled people also find good grips vegetable peelers easier to use. It’s easier for everyone told, not just people with mobility disabilities. So that’s another example of how disability driven design brings us to a product that benefits both disabled people and non-disabled people.

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Sam Glover: There’s more to answering a phone call than just pronouncing your name correctly, and I think that’s what sets Ruby apart from all the other receptionist services out there. I’ve been lucky enough to meet a lot of people who work at Ruby and from top to bottom, it’s full of the kind of people you’d love to spend time with. I guess it’s something in the coffee they serve. And after all, when someone calls your firm, that means they are going to be spending time with your receptionist.

Sam Glover: You may think you get to make a first impression when you pick up the phone, but that’s not how it works. Maybe your receptionist is just on the call for a minute or two, but that’s all it takes to form a first impression. So it’s a good idea to make sure your receptionist is the kind of person you’d want your collars to spend time with. It could be the difference between a big case and a big fail. Don’t worry, Ruby can handle pronouncing your name right. They’ll also help you make a great first impression. And now Ruby can even help you connect with clients right on your website with 24/7 live online chat. You can find out more about Ruby Receptionists and how to make a great first impression at callruby.com/lawyeristpod.

Sam Glover: We’ve talked about inclusive design before, you and I, and we have, on our website, which is Microsoft’s design philosophy, disabled people have figured out how to solve many problems in the world that we can all learn from.

Haben Girma: Yes, exactly. Our stories are out there, but often times they’re hidden. The mainstream media doesn’t always highlight disability stories. So we need to get these stories out there. We need people to know that people with disabilities are talented and unabated. And when we expand our teams to include people with disabilities, the whole team will be more innovative and come up with solutions that turn into the next big thing.

Sam Glover: I love that. You make the point in the appendix, and I think you just did again, that many people will experience a disability at some point in their lives; for example, arthritis. And one of the things from your book struck me where you were frustrated by two people who were using facial expressions to communicate. And you said, “Their use of inaccessible communication frustrates me. People should just say how they feel.” And we all have trouble communicating non-verbally. Maybe we should all just say how we feel. It’s like curb cuts for conversation.

Haben Girma: Exactly. My parents make so many facial expressions, I can’t see them. When I’m arguing with them, they would just look at each other and make faces and communicate silently. And it was so frustrating, because how could I respond to those arguments when I can’t see the arguments they’re making to each other? So I wanted them to communicate accessibly. I wanted them to say, “Actually Haben, we’re worried about this,” and then I could address that. I find a lot of non-disabled people want the people around them to read their minds, which is not reasonable. No one is a mind reader.

Haben Girma: I know sighted people can pick up on emotions through visual expressions and we can kind of guess what someone is feeling and thinking. It’s much easier though to be direct, “Hey, I’m worried about this,” or “I’m thrilled about this new development.” It’s like curb cuts. Curb cuts benefit wheelchair users from getting on and on and off the sidewalk. Non-disabled people also end up using curb cuts, especially parents pushing strollers, travelers pushing luggage, direct communication benefits disabled people and also benefits non-disabled people.

Sam Glover: So Haben, I’m wondering, you have done some important legal work in opening up online documents to the disabled. What are you doing now?

Haben Girma: When I graduated from law school, I went straight into litigation and worked in a law firm, suing companies and organizations that violate the Americans With Disabilities Act. That was exciting and rewarding to win those cases. At the same time, I was asking myself, Is there a better way? How else can we get people to choose inclusion rather than just suing them? And teaching people to choose inclusion so they don’t get sued is another way to do it. So now, I’m doing trainings and companies hiring me to teach about accessible design and inclusion. I’m also writing. I published a few pieces, short articles, and now there’s my book. The book uses fun, engaging personal stories to help the ideas stick. And then at the back of the book, there’s an accessibility guide with concrete steps that organizations can take.

Sam Glover: Haben, maybe you could leave us with a couple of those steps. Where should someone start if they’re trying to figure out how to make their small law firm more accessible?

Haben Girma: A lot of people access information digitally, so step number one would be to check the website, apps, social media and make it accessible. The elements are, if you have video content, add captions to videos, for podcasts and radios, add transcripts, for images, add image descriptions. The Web Content Accessibility Guidelines is a free resource online on how to make digital services accessible. And Apple accessibility guidelines and Android accessibility guidelines teach people, teach developers how to make apps accessible.

Sam Glover: What about things like client interviews? How can lawyers make sure that they are being inclusive when it comes to meeting clients and having communications?

Haben Girma: Our culture has an assumption that people are non-disabled. There are a lot of people with invisible disabilities. And a lot of people are afraid to ask for accommodations because of the risk of discrimination and stigma. So if organizations could be upfront and say, “We’re committed to inclusion. If you have disability related accommodations, please contact,” and then list the contact person, phone number and email address for people who need to request accommodations, that could be employees, that could be new clients.

Sam Glover: When I had Lainey Feingold on the podcast, she recommended having an accessibility statement where you explain what you’re doing and how disabled people can request accommodations or engage. Do you think that’s a good idea?

Haben Girma: Yes. It’s really important that people take the initiative, that organizations take the initiative and say, “We’re committed to accessibility. Here’s who you can contact to request accommodations. These are the services and features available for people searching this website or arranging a visit of this office.”

Sam Glover: Haben, I think your book was really entertaining and our listeners should check it out. What’s your best pitch for why they should pick up a copy of your book?

Haben Girma: I spend hours and hours in books. I love reading so much. TV and movies, not accessible to me. So books are the ways I engage in the world. And in creating this book, I framed this book as a gift to all the other readers out there who turn to books for adventure, for exploration. I framed this book as an adventure book because I want to appeal to the widest audience possible. And I want people to see disability as not just a challenge, but as a challenge that creates opportunities for humor, opportunities for new solutions. And what did you think Sam? Did you have a highlight, or a favorite in the book?

Sam Glover: What I liked, most of it is getting a window into your experience and feeling that I actually understood what it must be like to be sitting inside your head when people are excluding you and when you are confronting barriers in the world. And I found that both inspiring and frustrating. I felt your frustration, and I felt like that is part of what made the book worthwhile, is really gaining some empathy, which sounds like pity. I don’t want that to sound like pity, just understanding.

Haben Girma: Those kinds of insights gain understanding into all kinds of disabilities too. Mine is one specific area type, but it connects to everyone else who has felt excluded and isolated at some point in their lives. And I heard stories of exclusion from Eritrea in East Africa, Somalia to Alaska and even the White House.

Sam Glover: That’s a really… I’m glad you brought that up. My sister lives in Juneau, and I’ve been to Mendenhall glacier, and so I could really picture you climbing on the glaciers around Juneau and I thought that was just so bad ass that you did that.

Haben Girma: Have you climbed one of the icebergs?

Sam Glover: Not as much as you did, just a little. We climbed around on them, but I didn’t do the kind of climbing it sounds like you have.

Haben Girma: It’s a really incredible experience. I grew up in California, sunny, warm, never had to deal with snow. Then all of a sudden to be walking on ice and then climbing icebergs, that was a really amazing experience.

Sam Glover: I also remember you’re feeling good to be back in warm weather.

Haben Girma: So when you’re in Alaska in the winter, you’re so covered up that even when I was petting my guide dog, I had to have a glove between us.

Sam Glover: I imagine that’d be hard for you since a touch is how you experience the world.

Haben Girma: It was really difficult. Down here, in California, I like wearing very flat shoes so that I can feel the ground, I can feel the texture from carpet to wood to pavement. When I’m in wintry places, I have to wear thick socks and thick boots, and it’s more disconnected from the world.

Sam Glover: And how has your new dog Milo working out?

Haben Girma: Milo is doing great. My first dog, Maxine… In the book, I talk about the experience of going guide dog school training with Maxine. I came in expecting her to be perfect. She was a guide dog, she was supposed to be perfect, then I found out she’s still a dog and it takes time to build a working relationship, even with a dog. So we took us a few weeks to get to the point where we felt like we understood each other and after that, we had the most amazing relationship. We’ve traveled all over the country. She went to Harvard Law School with me, helps me guide a drunk classmate home, helped me walk across the graduation stage, guided me through the White House. Last year, she passed away from cancer, and that was extremely difficult to lose someone who was a big part of my life by my side. There’s so many important moments. Several months later, I went back to guide dog school and trained with this new dog named Milo. We’ve been together for a year. He didn’t go to Harvard.

Sam Glover: I hope he’s making up for that.

Haben Girma: He’s doing okay.

Sam Glover: Maxine made a cameo on our last podcast, and I imagine you must miss her very much. I lost a dog a few years ago, and I have a new dog that I love, but there’s no replacing it. There’s no replacing your first love.

Haben Girma: Exactly. She has a very special place in my life and now in my book. I do love Milo. He’s a sweet dog. And you’re not supposed to compare your dog, but you can’t really help but-

Sam Glover: Yeah, I know. Well, Haben it’s been a pleasure having you back on the podcast. Good luck with your book. We will include a link to it in our show notes.

Haben Girma: Thank you, Sam. It’s been a pleasure talking with you.

Aaron Street: Make sure to catch next week’s episode of the Lawyerist Podcast by subscribing to the show in your favorite podcast app. And please leave a rating to help other people find our show. You can find the notes for today’s episode on lawyerist.com/podcast. The Lawyerist Podcast is produced with help from Lindsay Calhoon and edited by Paul Fischer. The views expressed by the participants are their own and are not endorsed by Legal Talk Network. Nothing said in this podcast is legal advice for you.

The post Podcast #236: The Deafblind Woman Who Conquered Harvard Law, with Haben Girma appeared first on Lawyerist.com.

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