#TailoredChatbots

[floatchat]

Transform Your Brand with Whitelabel Chatbots by FloatChat

Chatbots have become an integral part of modern business. As artificial intelligence and natural language processing advance, chatbots are able to handle increasingly complex conversations and provide immense value to businesses.

In particular, whitelabel chatbots are gaining popularity among organizations looking to improve customer experience and streamline operations. With a whitelabel solution, businesses can deploy chatbots tailored specifically to their brand and needs.

In this comprehensive guide, we’ll explore the immense power of whitelabel chatbots and how FloatChat’s industry-leading platform can help transform your business.

Introduction to Whitelabel Chatbots

Before diving into the specifics of FloatChat, let’s take a step back and understand exactly what whitelabel chatbots are and why they matter.

What are Whitelabel Chatbots?

Whitelabel chatbots are AI-powered conversational agents that can be fully customized and branded for each business. The term “whitelabel” implies that the chatbot comes with no branding from the original vendor.

In contrast, generic chatbots come with the vendor’s branding baked in. With a whitelabel solution, you can completely customize the appearance, conversational flow, integrations, and overall experience to match your brand identity and business goals.

The Benefits of Whitelabel Chatbots

Whitelabel chatbots provide a myriad of benefits:

Full customization: From the chatbot’s name, avatar, and color scheme to its language and functionality, everything can be tailored to your brand.

Seamless integration: Whitelabel chatbots easily integrate with your website, app, messaging platforms, and internal systems.

Increase efficiency: Automating conversations frees up staff and improves quality of service 24/7.

Valuable insights: The data and metrics from chatbot conversations provide actionable insights into customer behavior.

Improve customer experience: Chatbots provide quick, consistent, and personalized interactions that customers love.

For any business looking to drive efficiencies, boost brand loyalty, and stand out from the competition, a whitelabel chatbot is the way to go.

Key Differences from Generic Chatbots

Here are some key differences between whitelabel and generic chatbots:Whitelabel ChatbotsGeneric ChatbotsFully customizable appearance, branding, conversationsLocked into vendor's branding and styleIntegration with internal data and systemsLimited integration capabilitiesControls remain with your businessControls reside with vendorCan be tailored for industry-specific use casesMade for general purposesOngoing support and trainingLimited support

Common Use Cases for Whitelabel Chatbots

Now that we’ve covered the basics, let’s explore some of the most popular use cases where whitelabel chatbots make a major impact.

Customer Service

One of the most common chatbot use cases is customer service. Whitelabel chatbots can handle common queries, freeing up human agents for complex issues. They provide 24/7 assistance on your website, social media, and messaging apps.

With custom intents and flows, your chatbot can give recommendations, handle orders, address concerns, and more, all branded to match your business. This results in higher customer satisfaction and lowered service costs.

Lead Generation

Whitelabel chatbots excel at qualifying leads on websites or landing pages. Through conversational questioning, they can capture key details like name, company, role, needs and automatically transfer promising leads to sales teams for follow up.

By tailoring the lead qualification process to your products/services and sales methodology, whitelabel chatbots can become a vital part of your marketing funnel.

Internal IT Help Desk

IT teams are constantly bombarded with frequently asked questions from employees. Whitelabel chatbots can provide quick self-service to employees for common IT issues like password resets or software troubleshooting.

By reducing repetitive low-level tickets, IT teams can focus on more strategic work, improving both employee and IT team productivity.

Appointment Booking

Scheduling appointments via phone or email can consume enormous administrative time. Whitelabel chatbots streamline appointment booking by integrating with your calendar system and allowing customers to self-book available slots.

Tailored conversational flows for different appointment types remove back and forth emails and calls, saving hours of manual work.

HR Assistance

Human Resources teams handle numerous internal employee queries on everything from benefits policies to dress code and work hours. Deploying a whitelabel HR chatbot allows employees to self-serve for common questions, reducing HR workload.

As a branded bot focused on internal HR topics, employees will actually prefer the convenience of the chatbot over submitting tickets and waiting on responses.

These are just a few examples across industries and functions where whitelabel chatbots are adding tremendous value for organizations. The use cases are constantly growing as chatbot technology advances.

How FloatChat Provides Powerful Whitelabel Chatbots

Now that we’ve covered whitelabel chatbot concepts and use cases, let’s see how FloatChat provides an industry-leading whitelabel platform.

Overview of FloatChat

Founded in 2018, FloatChat is a global leader in conversational AI solutions. Their mission is to make AI accessible for organizations to improve customer and employee experiences.

With an enterprise-grade platform built by AI and industry veterans, FloatChat enables businesses to quickly deploy whitelabel chatbots tailored to their needs. Their solutions are trusted by leading enterprises across industries.

Key Features and Benefits

FloatChat stands apart with their advanced platform, allowing for unmatched customization and scalability. Some key features include:

Intuitive Bot Builder

FloatChat’s easy-to-use graphical interface allows anyone to build sophisticated chatbots with no coding required. Visually map out conversations, integrate data, customize branding and launch your bot.

Industry-Specific Solutions

In addition to a general-purpose bot, FloatChat offers tailored vertical solutions for industries like Banking, Healthcare, Retail, Education and more with built-in industry-specific intents.

Seamless Integration

Easily integrate your chatbots across web, mobile, social channels and internal systems like CRM, ERP or Support software. FloatChat bots can either be embedded or installed as standalone applications.

Language Support

Build multi-language bots to engage your global customer base. FloatChat has built-in support for over 100 languages and dialects.

Analytics Dashboard

Gain actionable insights into chatbot performance via FloatChat's analytics dashboard. Track metrics like conversation volume, resolution rate, customer satisfaction, missed intents and more.

Enterprise Security

FloatChat adheres to the highest security standards with SOC 2 Type 2 compliance, data encryption, access control and more, ensuring full data privacy.

Ongoing Innovation

With regular platform updates, new features, and dialogue model improvements, FloatChat customers always have access to the latest AI capabilities.

Expert Support

Get full technical, deployment, and AI training support from FloatChat's chatbot experts, helping you maximize your return on investment.

Sample Customers

FloatChat powers chatbots for leading global enterprises like:

Wilson Bank - Conversational AI for digital banking

Bolt Retail - Ecommerce customer support

Optyx HR - Employee HR assistance

Contoso Healthcare - Patient appointment management

Their track record of successful implementations across industries makes them an ideal partner for transformative enterprise chatbot projects.

Fully Customizable Branding

A key benefit of FloatChat is the ability to brand your chatbot to perfectly align with your business. Let’s explore the branding flexibility and customization options.

Chatbot Name, Avatar, Colors

Easily customize the name, avatar, and color scheme of your chatbot:

Coordinate colors and imagery to match your brand guidelines. This ensures consistency across touchpoints.

Conversation Tone and Style

Configure your chatbot’s language tone from formal to casual and humorous. Adjust phrasing, grammar, use of slang, emojis, and more to fit your brand voice.

FloatChat gives you full control over the conversation flow and responses, unlike competitors locking you into rigid templates.

Seamless Web Integration

Embed your customized chatbot into your website for seamless integration. With just a few lines of code, you can add conversational capabilities to your site.

FloatChat allows for flexible sizing and positioning of the chat window. Make the chatbot prominent on sales or support pages while reducing visibility elsewhere.

Consistent Mobile Experience

Today's consumers expect conversational experiences across channels - including mobile. With FloatChat, you can bring your branded chatbot to iOS and Android apps.

Mobile SDKs make it easy to embed FloatChat into existing apps. Or use the hybrid app builder to quickly launch a standalone bot.

Technical Aspects and Integration

To maximize the benefits, whitelabel chatbots need to integrate with existing systems. Let’s look at how FloatChat simplifies integration.

Data Sources

Connect your chatbot to data sources like CRM, ERP, ecommerce platforms, databases and more. It can query these sources to auto-fill customer profiles, look up orders, retrieve inventory data and so on.

Common integrations include:

CRM: Salesforce, Microsoft Dynamics, Hubspot, Zoho

Ecommerce: Shopify, Magento, WooCommerce

Support: Zendesk, Freshdesk

HR: BambooHR, Gusto

Marketing: Mailchimp, Constant Contact

Databases: MySQL, MongoDB, PostgreSQL

Cloud Platform Support

FloatChat integrates natively with leading cloud platforms like AWS, GCP, Azure and RedHat OpenShift for easy deployment.

Chatbots can be containerized and scaled across clusters to handle high volumes. Cloud platform integration also aids with security and reliability.

Single Sign-On (SSO)

For internal chatbots, FloatChat enables single sign-on using providers like Okta and Microsoft AD. This allows employees to access the chatbot via existing credentials without separate logins.

SSO improves both security and convenience for end users.

APIs and Webhooks

For advanced integrations, FloatChat provides developer APIs and webhooks. Programmatically trigger actions, modify responses or extend functionality via any platform that supports API calls.

Webhooks allow your systems to be notified of chatbot events like new messages or intents. This opens the door for advanced automation workflows.

With these robust integration options, FloatChat chatbots can fit seamlessly into your existing technology landscape.

Measuring Return on Investment

For maximum business impact, whitelabel chatbots need to positively impact key performance indicators (KPIs) for customer service, marketing, HR and more.

FloatChat makes this possible by generating actionable metrics and insights that quantify the return on investment from chatbots.

Key Metrics and Reports

FloatChat captures a wealth of data points on every customer and employee interaction including:

Number of conversations

Conversation resolution rates

Conversation length

Sentiment analysis

Missed intents identified

Integrations utilized

Customer satisfaction scores

This data fuels comprehensive reports and dashboards spanning analytics like:

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Conversations over time

Resolution rates by topic

Conversation funnels

Integrations/API usage

Missed opportunity analysis

Sentiment trends

Peak interaction times

etc.

Business leaders get full visibility into chatbot effectiveness and areas for improvement.

Calculated ROI

The in-depth analytics let you quantify productivity gains, cost savings, increased revenue and other business impacts of your chatbots.

Some sample ROI calculations:

Customer service: Number of inquiries deflected x cost per support ticket

Sales: Number of qualified leads x average deal value

IT: Number of password resets handled x IT support cost

HR: HR inquiries resolved x HR staff hourly rate

FloatChat makes the ROI of conversational AI tangible, not theoretical.

FloatChat Support and Training

To ensure maximum value, it’s critical that customers have access to expert help with setup, usage, and ongoing optimization.

FloatChat provides complete training and 24/7 support via multiple channels.

Getting Started

Onboarding calls - Chatbot specialists guide you through initial bot setup and deployment

Configuration support - Ensure optimal configuration for your use case during build phase

Launch readiness - Review and finalize bot behavior before go-live

Help Resources

Knowledge base - Extensive library of setup guides, user docs, and troubleshooting

Forum - Post questions and engage with fellow users and FloatChat experts

Email/chat support - 24/7 support via email and in-app chat

Support center - Speak to a live agent if needed for urgent issues

Proactive Optimization

Upgrade assistance - Guidance on new platform capabilities and features

Performance reviews - Regular bot health checks and optimization recommendations

AI tuning - Continued improvements to dialogues, intents, integrations

Alerts - Proactive notifications on bot issues or degradation

With FloatChat's training and support model, you don't just deploy a chatbot - you maximize its impact over time.

Pricing and Plans

FloatChat offers flexible pricing plans to accommodate needs ranging from small businesses to global enterprises.PlanHighlightsPriceStarterCore platform features, up to 1,000 conversations/month$99/moProfessionalUnlimited conversations, multi-language, premium integrations$499/moEnterpriseDedicated account manager, custom security, analytics dashboardCustom quote

Volume discounts available for large deployments.

All plans include full access to FloatChat's bot builder, hosting, HIPAA/PCI compliance, outage prevention, and 24/7 support. Higher tiers add more advanced functionality, integrations, and enterprise-grade support.

FloatChat also offers customized enterprise pricing for large-scale implementations.

For those interested in testing the platform, FloatChat offers a 30-day free trial including 10,000 free bot conversations. It's an easy way to explore whitelabel conversational AI at no cost.

Transform Your Business with FloatChat

This brings us to the end of our in-depth look at whitelabel chatbots and the immense power of FloatChat. The key takeaways:

Whitelabel chatbots allow for complete customization aligned to your brand.

There are invaluable use cases across industries - from marketing to HR and more.

FloatChat provides an enterprise-grade whitelabel platform trusted by leading global brands.

You retain full control over branding, conversations, integrations and data.

FloatChat offers unmatched support for maximizing your chatbot ROI.

Now is the time to leverage conversational AI and transform how you engage with customers and employees. With FloatChat's cutting-edge platform, you can deploy branded bots tailored to your needs in weeks, not months.