#WebRTC-based multi-tenant Contact Center solution

[vindaloo-softtech]

Unlocking the Potential of Your Contact Center with VSPL’s CallCentr8 Features

The contact center plays a crucial role as the primary face of the company and acts as a communication channel between the customers and organizations.

A well-performed contact center is attained by strategic planning, technological investment, and a persistent dedication of staff that ultimately leads to customer happiness. All these are necessary components in the constant journey of optimizing the operation of your contact center.

You can unleash the full potential of your contact center and turn it into a potent engine for business growth by enticing exceptional talent, utilizing cutting-edge call routing systems, leveraging insights from analytics, embracing omnichannel support, cultivating a supportive work environment, and putting in place efficient quality.

Are you looking for one such software that not only helps streamline your contact center but also helps you get an edge over your competitors by enhancing customer satisfaction?

The answer lies in Vindaloo Softtech’s Callcentr8- a multi-tenant contact center tool.

When it comes to optimizing your contact center’s performance, callcentr8 stands out as your trusted partner. With its innovative solutions and expertise, you can harness the full potential of your contact center.

It’s a WebRTC-powered multi-tenant Contact Center solution designed to effortlessly manage high call volumes while offering advanced features that go beyond typical contact center solutions.

Check out what sets it apart from other market tools:

4 levels of user access (Super Admin, Tenant, Supervisor, Agent)

Multi-tenancy support for tiered contact center

ACL, Trunk, DID Management for Super Admin

Agent Management (Monitoring, Allocation) for Tenant Admin

Call queue/ agent status monitoring for the supervisor agent

Call script management

Disposition Management

Web-based softphone portal access for agent

In-built Automatic Call Distribution (ACD) system

Interactive Voice Response (IVR) Management

Outgoing Rules

One-click Reporting (System, supervisor, agent, campaign)

Agent break management

Music-on-Hold and Prompt management

Call Recording & Playback

Essential Call Management Functions (Queue, barge, hold, mute, transfer)

Voice mail support

Completely Cloud-based Web App Solution

Why use CallCentr8- a feature-rich contact center tool?

Enhanced Customer Experience: Feature-rich software like CallCentr8 offers omnichannel support, intelligent routing, and call recording & playback facilities, enabling agents to provide more personalized and efficient customer service.

Improved Efficiency: In-built automatic call distribution (ACD) system and multi-tenancy automation features streamline processes and reduce agent workload ensuring increased productivity.

Easy Integrations: Using CallCentr8, you can easily get any out-of-the-box 3rd party tool integrated with all your other critical business tools.

Advanced Call Distribution Techniques: The tool supports several call distribution techniques, such as round-robin, sequential, time-based, fixed order, etc.

Cost Savings: With features like call recording and analytics, you can identify areas for improvement, optimize resource allocation, and ultimately reduce operational costs.

Intelligent Monitoring And Reporting: With CallCentr8, super admins can monitor the resource usage between different tenants and manage ACL, Trunk, and DID from the dashboard. Tenant admins can monitor the calling performance as well as generate periodic reports. Using the tool, supervisors get agent status, current call queue status, average call duration, and integral features such as call barge, whisper, or coach on their customizable dashboard.

In all, investing in this feature-rich Contact Center Tool will significantly enhance your customer service operations, drive efficiency, and contribute to overall business success.

Reach us at info@vindaloosofttech.com to have a free demo now!

[crmvoipsoftwaresolutions]

Key Features of a Virtual Contact Center with Work from Home Agents

Virtual contact center software is one of the best solutions that facilitate smooth business communication while improving productivity and providing better ROI. It is a comprehensive and secure software system that assures uninterrupted, flawless, and cost-effective business communication throughout the world. This on-premise software system is an omnichannel contact center management solution that is designed to assist the call/contact center customer support team to automate their operations across various channels such as voice calls, email, chat, video, text messages, social media, and more. Moreover, the key features of the virtual call center solution can be customized to suit all types of contact center requirements.

Key Features of the Contact Center System

Virtual call center software not only offers intelligence and security but also comprises various unique features such as:

Predictive Dialer: The best solution for     businesses with huge call volumes. It is designed to predict when to place     the next call based on the agent’s availability and average talk time.

Skill-Based Mapping: Automatically route     the call to the most appropriate agent or department to facilitate better     customer engagement.

Automatic     Call Distribution (ACD): This     allows managers to distribute calls among available agents, supervisors,     or external numbers using specific strategies.

WebRTC     Phone: The system comprises     an inbuilt webphone based on WebRTC technology by Google.

Auto Dialer: Auto dialer automates the     entire communication system, thus allowing contact/call centers to manage     their resources effectively and efficiently.

Single     Tenant & Multi-Tenant: The     system can be availed as single-tenant or multi-tenant.

Multi-Level     IVR: It supports advanced     multi-tenant IVR functions for easy management of call flow.

Real-Time     Analytics & Reports: This     allows management to monitor and analyze all customer interactions.

Apart from all the above-mentioned features, the call center solution also provides various Work from Home (WFH) features. The work from home feature is an ideal solution for remote access to employees while ensuring uninterrupted, smooth, and secure business operations. Various WFH features of virtual contact center software include:

Remote     Agent: The feature allows     agents to work seamlessly from anywhere irrespective of Internet     availability.

Inbuilt     WebRTC Phone: With     a contact center solution inbuilt WebRTC feature, audio & video calls     can be placed easily.

Browser-Based: Call center software eliminates the     need to install any complex system. It’s very simple & easy to use.

Call     Forwarding To Mobile: With     the help of the best contact center software, a call can be transferred to     mobile easily.

Call     Bridging: The feature allows     connecting agents to customers & vice versa.

Call     Recording: All types of calls     including inbound and outbound calls get recorded.

Highly     Secure: While facilitating     smooth and consistent communication, the system assures high security of     data.

How does the work from home feature of call center solutions work in specific scenarios?

Well, the Work From Home features of virtual call center software works differently in different situations, such as:

Stable Internet Connection

Easy     Access to Server: In     case of Internet or VPN availability, the users can access the server by     login into their Admin/Agent /Team Lead/Supervisor panel remotely.

In-built     WebRTC Phone: With     the help of a built-in WebRTC phone, the agents or supervisors can place     or receive calls by login into their respective portals.

Support     External SIPs: The     system also supports external SIPs. Users can simply register their extension     on a mobile SIP dialer or IP Phone to make or     receive calls. They can also use system codes to perform various tasks     such as queue login/logout, call transfer to multiple available options,     etc.

Unstable Internet Connection

External     number with Web portal: Users     with unstable Internet access can use an external number (mobile/landline)     with the web portal.

Access     to Website: Users with Unstable     bandwidth for voice calls can access websites.

Easy     Configuration: Users can configure their external number (mobile or     landline) to receive calls from a call center solution.

Access     to Key Details: While     using the external number for receiving calls, users can have access to     various details on the portal like call script, surveys, CRM, call     disposition, and various other details to carry out various functions via     the web portal.

Call     Bridging: In case of an unstable     internet connection, the agent needs to dial the number from the web     portal. The call will be transferred to the agent’s mobile first and once     the agent answers the call, the system will automatically dial the     customer’s number and the call will be bridged with the agent’s call.

No Internet Access

External     Number: Users with no     internet connection and/or PC/Laptop can use an external (mobile or     landline) number.

Easy     Login System: The     agent or supervisor can log in to the platform by dialing a specific     number and system code. Once logged in, the agent will start receiving     calls directly to his mobile or landline number.

DID     Number Configuration for Dialing-Out Calls: Agents can easily dial out calls from     their mobile or landline number via a predefined DID number configured in     the contact center software.

Conclusion:

In today’s time, the work-from-home system has gained a lot of popularity or we can say that WFH has become a necessity. Software systems like the best call center software can be really helpful in managing work efficiently and productively while working remotely. The WFH features offered by call center solutions assist agents to work effectively and smoothly no matter where they are located, have proper internet access, or not. With a contact center software system, the agents can effortlessly handle the challenge of working remotely and delight their customers with exceptional customer engagement.

Are you looking for the best virtual call center software? 

AC InfoSoft offers one of the top cloud-based call center solutions to run virtual call centers. To learn more about this virtual call center solution, please visit

https://www.acinfosoft.com/ac-virtual-call-center-software/

[coolhodusoft]

Why Do Banking and Financial Institutions Need Call Center Software?

Did you know that the banking and financial sector ranks on the top in terms of using call center software? As per a 2019 Deloitte study, the banking and financial services industry accounts for 26 percent of the global call center market share, which is the highest among all sectors. A report released by MarketsandMarkets indicates that it’s going to increase a lot in the future. 

 For banks and financial institutions, customer service matters a lot. When they use sophisticated communication tools such as call center software then both the customer experience and customer satisfaction will be high. Speaking of customer satisfaction, the global customer service satisfaction rating of the banking and financial services sector stands at 3.82 out of 5.

 This article discusses the reasons why banking and financial institutions need call center software.

1. To benefit from a wide range of sophisticated features: Advanced call center software comes with many cutting-edge features such as Automatic Call Distribution, multi-level IVR, real-time analytics and reports, skill-based routing, predictive dialer, multi-tenant support, and WebRTC phone.

 2. To enhance customer service: Sophisticated call center software can enable banking and financial institutions to enhance their customer service. Features such as automated call routing, call queuing, and call-back services provide more efficient customer service solutions, thereby enhancing customer service.

 3. To increase customer satisfaction and loyalty: By utilizing call center software, banking, and financial institutions can improve customer satisfaction by providing faster response times and more accurate information. By providing a more personalized customer experience, banking, and financial institutions can increase customer loyalty and trust.

 4. To enable customers to connect with the right agents: The sophisticated features of call center software such as skill-based routing and multi-level IVR enable banks and financial institutions to connect customers with the right agents. Skill-based routing is extremely useful in this regard. Apart from providing a wide range of self-service options, IVR enables customers to choose specific numbers to connect with particular departments.

5. To simplify reporting: Sophisticated call center software can provide real-time analytics and reporting tools to help banking and financial institutions make more informed decisions. The reporting system can help banking and financial institutions measure customer service performance, satisfaction, and other key metrics.

 6. To improve customer understanding: As per a study published in The Financial Brand, six out of ten respondents felt that their lender’s mobile app didn't help them solve a customer service issue promptly. By utilizing sophisticated call center software, banking, and financial institutions can gain better insights into customer needs and preferences, allowing them to provide a more tailored customer experience.

7. To boost efficiency: Call center software can help banking and financial institutions streamline operations, reduce costs, and increase efficiency. Call center software enables banks to connect with customers cost-effectively.

 8. To enhance agents’ productivity by automating manual processes: By automating many communication processes and manual tasks, call center software enables banks and financial institutions streamline customer service operations and eliminate manual tasks.

 9. To enable multichannel support: In the banking and financial service sector, video chat in customer service registered a 70 percent rise. Likewise, many customers use several other channels to contact banks and financial institutions. Banks and finance companies that use the right call center software can enhance multichannel support and give omnichannel experience to customers.

 10. To bolster data security: Banks and financial institutions handle some highly confidential and sensitive customer information. They need to do all to make sure that all the data and information are well-protected and safe. Call center software can provide enhanced data security by ensuring sensitive customer data is secured and kept private. 

 Summing up,

 Banking and financial institutions get hundreds, if not thousands, of queries, requests, and complaints every day. To handle all calls efficiently and promptly, they need to use the right communication tool. Call center software for banks and financial institutions can enable them to do just that. By leveraging sophisticated call center software, banks, and financial institutions can provide excellent customer service and boost their revenue.

Original Source:- https://bit.ly/3J3Roov

[jdchasta-blog]

Les Communications Unifiées dans le Cloud

Les Communications unifiées : qu’est-ce que c’est concrètement ?

Les communications Unifiées sont la combinaison de différents éléments. D’une part, l’élargissement à d’autres médias de la communication. Cela a commencé historiquement par la voix (téléphonie) fixe habituelle, puis s’est étendue au fax, à l’email, à la voix mobile, au sms, à la messagerie instantanée, au partage d’écran et enfin à la vidéo… avec la possibilité de basculer dynamiquement d’un media à un autre (chat vers vidéo, voix vers vidéo, sms vers voix …).

Puis, l’enrichissement des annuaires avec des informations de présence a commencé à faire son apparition en entreprise, en liaison avec la messagerie instantanée qui est quasi temps-réel (plus que l’email) mais non intrusive (à l’inverse de l’appel téléphonique). Les informations de présence sont multiples et nous confondons parfois la présence calendrier (être en réunion …) et la présence téléphonique (je suis en ligne …) même si les deux ont des inter-dépendances

Et la prise en compte de nouveaux éléments contextuels de communication (montée de fiche traditionnelle issue du CTI, requête dans les annuaires mais aussi historique de « browsing » dans un site web …) avant la mise en relation est de plus en plus demandée.

Enfin, nous constatons, l’intégration de la communication dans les applications métiers (CRM, ERP …) pour prendre en compte des informations issues de bases de données externes ou inclure les communications dans les historiques d’échanges … les anglo-saxons parlent de CEBP: Communication-enabled business processes.

En Communication Unifiée, il y a donc plusieurs niveaux d’unification dans le but d’enrichir l’expérience de l’utilisateur et de gagner en productivité:

          * unification des médias

          * unification des identifiants/numéros et des contacts (numéros fixes et mobiles, adresse emails, adresses de messagerie instantanée, identifiants sur les réseaux sociaux tels Linkedin …)

          * unification des réseaux (fixe et mobile TDM, fixe et mobile IP, filaire, wifi…)

          * unification des terminaux (on parle de multi-écrans i.e. desktop, smartphone, Tablette …)

Les Communications Unifiées placent l’annuaire/les contacts en son cœur (collaborateurs de l’entreprise principalement). Une solution de Communication Unifiée s’appuie sur un logiciel central (qui est installé sur des serveurs physiques ou des machines virtuelles déployés sur le site de l’entreprise ou dans les data centers des opérateurs) combiné à des applications logicielles clientes (web ou natives accessibles sur les différents terminaux) qui interagissent avec le logiciel central.

Les Communications unifiées sur smartphone, tablette : une réalité ou un mythe ?

Les communications unifiées sont possibles sur smartphone et sur tablette soit en mode « Web », soit en mode Applications Natives. Le challenge pour les applications natives est la diversité des environnements (OS IOS et Android par exemple), des configurations, des formats d’écran … ce qui représente un défi pour les éditeurs qui souhaitent garantir une bonne expérience utilisateur et valider la solution sur l’ensemble de ces environnements.

La connectivité est un point clé, l’objectif est de garantir une bonne qualité d’échange (voix, vidéo …) : des échanges audio de bonne qualité et dans toutes les situations.

Pour cela, il faut une bande passante suffisante et souvent de la gestion de priorité entre les différents flux (même si les nouveaux algorithmes de codage/compression des flux média font maintenant des merveilles) mais aussi une bonne robustesse aux changements de réseau (wifi vers data mobile par exemple …).

La consommation d’énergie et l’autonomie des batteries sont également problématiques, cette consommation étant fortement dépendante de la qualité de la couverture du réseau.

Le couplage CTI : un point clé de la communication unifiée

Le couplage CTI est un « sous-ensemble » de la communication unifiée qui couvre les aspects montée de fiches, click2call, requêtes vers les bases de données et annuaires et l’intégration avec les applications CRM, ERP et métier de l’entreprise.

Ces applications CRM/ERP/métier devenant de plus en plus « WEB » et la téléphonie devenant de plus en plus logicielle et IP, les intégrations sont de plus en plus faciles avec l’apparition et la standardisation de ce que l’on appelle les « API » (Application Programming Interfaces). Ces deux types de systèmes ne constituent plus deux mondes séparés à intégrer mais convergent progressivement. Les utilisateurs peuvent désormais être amenés à rentrer en communication via un site web qui permet par exemple de passer un appel (« call back ou call through ») ou d’entrer directement en relation par exemple grâce au WebRTC.

Les grandes entreprises, ferventes des Communications Unifiées

Ce sont souvent d’abord les grandes entreprises qui ont adopté les Communications Unifiées (surtout pour optimiser leurs communications internes) sous l’influence des leaders que sont Cisco et Microsoft.

L’approche Cloud UC ou UCaaS vise justement à rendre accessible la Communication Unifiée à l’ensemble des entreprises quelle que soit leur taille et en particulier aux PMEs. D’ailleurs, l’adoption s’accélère aussi dans les PMEs et la croissance des Opérateurs alternatifs et des Intégrateurs en est la preuve (Adista, Nerim, Bretagne Telecom, Foliateam, Intrinsec, Celeste, Onedirect …).

La tendance vers la mobilité (les anglo-saxons parlent de « Mobile First ») et la convergence fixe-mobile sont aussi réelles, d’abord en Europe du Nord (notre client ELISA est le plus gros déploiement européen de PBX Mobile) mais aussi en Europe du Sud (Espagne, France …). EN PBX Mobile, les utilisateurs finaux disposent des fonctionnalités de téléphonie et de communication d’entreprise sur leur mobile. Ils gardent un numéro fixe et un numéro mobile professionnels mais ces deux numéros sont routés vers le mobile avec une messagerie vocale unique et des services de gestion des appels qui peuvent être différenciés selon le numéro appelé.

Les investissements à prévoir

La communication Unifiée peut nécessiter des investissements importants, surtout lorsqu’elle est déployée sur site et pas dans le cloud, mais cela dépend beaucoup de la situation existante dans l’entreprise (réseau local, types de matériel utilisés …) sans sous-estimer l’accompagnement au changement requis en fonction des types de population ciblés.

Les Communications Unifiées dans le cloud  

La Communication Unifiée dans le cloud consiste à fournir les services / fonctionnalités de communications unifiées aux entreprises depuis les data centers des opérateurs télécoms. Il n’y a plus de système installé sur le site de l’entreprise et l’entreprise souscrit un abonnement mensuel basé sur le nombre d’utilisateurs et les fonctionnalités utilisées.

Les avantages principaux d’une solution Cloud (i.e. en mode hébergé « multi-tenant ») pour l’entreprise sont:

     – l’externalisation de la solution de communication unifiée à des spécialistes pour se concentrer sur son métier, ce qui permet de réduire certains coûts et les risques associés (besoin de spécialistes en interne, risque d’obsolescence technologique …)

     – facilité de mise à jour (upgrade centralisé) pour bénéficier d’une solution toujours à niveau

     – paiement à l’usage et pas d’effet de seuil (flexibilité d’augmenter ou réduire le nombre de souscriptions et/ou les fonctionnalités en fonction de l’évolution des besoins et de la taille de l’entreprise)

     – facilité d’accès à des fonctionnalités avancées qui ne sont pas toujours disponibles ou sont très onéreuses sur les systèmes dédiés sur site

     – la convergence fixe-mobile (messagerie vocale unique, présentation de son  numéro fixe depuis un appel de son mobile …) est aussi une fonctionnalité plus facile à mettre en œuvre depuis le Cloud

     – la possibilité de réaliser des intégrations entre différents systèmes Cloud / SaaS grâce aux « APIs » afin de combiner différentes solutions.

Quelles sont les différences avec le centrex   ?

Le Centrex se limitait à la voix et fournissait souvent des fonctionnalités très basiques, d’où sa réputation de solution pour les TPEs. La maturité des solutions et l’amélioration des débits data ont fortement amélioré la qualité perçue par les usagers et permettent de proposer de nouveaux services de Communications Unifiées.

Le mode Cloud élargit le périmètre de fonctionnalités et d’usage et vise à faire bénéficier les entreprises de nouveaux services avancés pour améliorer leur joignabilité, leur efficacité et leur productivité.

L’avènement des portails Web et des « APIs » permet également une gestion/administration flexible en donnant de l’autonomie aux entreprises et en permettant des intégrations avec des solutions tierces.

Bertrand Pourcelot Directeur Général Centile Expert des Communications Unifiées dans le Cloud

Go to Source

Les Communications Unifiées dans le Cloud was originally published on JDCHASTA SAS

[vindaloo-softtech]

Vindaloo Softtech soars to new heights at ITExpo 2024: Unveiling next-gen solutions alongside tech titans

Vindaloo Softtech soars to new heights at ITExpo 2024: unveiling next-gen solutions alongside tech titans

India, February 1, 2024- As ITExpo, one of the largest and longest-running business technology events, approaches, Vindaloo Softtech is pleased to announce its participation from booth 567. It will showcase its innovations and contribute to the dynamic discussions shaping the future of business technology.

Vindaloo Softtech revolutionizes businesses with top-notch IT solutions. From FreeSWITCH and WebRTC solutions to Asterisk development, Web and Mobile App creation, Custom CRM development, and Augmented Team services, it reshapes business operations, empowering clients to thrive in the dynamic digital landscape.

“We are thrilled to be part of ITEXPO, where over 7,000 business and technology professionals are expected to gather. At the event, we look forward to presenting our innovative solutions that can empower businesses to shape their future,” expressed Bhaskar Metikel, the Founder of Vindaloo Softtech Pvt. Ltd.

About Vindaloo Softtech

Vindaloo Softtech fixes its position as an industry leader in IT staff augmentation, providing cost-effective and innovative solutions to empower businesses. With expertise across VoIP Software Development, Front-End Development, Back-End Development, Mobile and desktop App Development, Web Services, Digital Marketing, and UI/UX Design, Vindaloo ensures its clients stay ahead of the curve, offering the latest and greatest in technological capabilities. The customer remains at the core of Vindaloo Softtech’s operating philosophy. With meticulous attention to each engagement and unwavering commitment to service excellence, Vindaloo has emerged as a trusted partner for a diverse client base.

The innovation infused into Vindaloo Softtech’s products highlights the technical expertise and customer dedication that set them apart from peers. VoIP solutions like the VoIP Billing System- CloveKonnect, Multi-Tenant IP PBX- PepperPBX, Cross-Platform VoIP Softphone- PimentoPhone, and Call Center Software-Callcentr8, exhibit Vindaloo’s passion for developing technologies that empower. By blending leading-edge capabilities with responsive, tailored service, Vindaloo Softtech establishes itself as a partner that grows with its clients and helps propel their visions forward.

About ITExpo

ITEXPO is a leading IT and communications event for business professionals seeking strategies and solutions to leverage emerging technologies. Taking place from 13th to 15th Feb at Florida ITEXPO offers a robust conference program covering topics like cloud communications, AI, 5G, IoT, generative AI, and cybersecurity. Attendees can expect keynotes from industry experts, educational sessions, an expo hall showcasing the latest products and innovations, and ample networking opportunities.

Organizations from IT, telecom, development, operations, and cybersecurity will gain actionable insights for strategic decision-making and to spur digital transformation. With over 5,000 estimated attendees and 350+ exhibitors, ITEXPO promises an immersive experience to learn, connect, and drive technology forward.

To know more about the event or Vindaloo’s services, contact us at info@vindaloosofttech.com.

[vindaloo-softtech]

Revolutionizing Communication: Vindaloo Softtech is taking VoIP innovations to new heights with groundbreaking products!

9 Oct. 23- Ahmedabad, India- Communication is the key to winning customers in every domain. And, understanding this need, Vindaloo Softtech, a India-based software solutions provider has launched 4 extremely useful VoIP products.

VoIP, a significantly appreciated technology, empowers organizations by enhancing communication efficiency and reducing costs through internet-based voice and video calls. It enables seamless collaboration, remote work capabilities, and scalability, driving productivity and competitiveness.

Vindaloo has launched 4 VoIP based products: PepperPBX – A VoIP multi-tenant PBX software PimentoPhone – A VoIP Softphone CloveKonnect – A SoftSwitch/VoIP Billing Software CallCentr8 – A Multi-Tenant Contact Center Software

“People’s behavior has changed. Thus, it is time to adapt to the changing needs of the market and indulge in a highly customer-centric approach. With the motive to keep companies enabled to leverage the benefits of VoIP, and manage customer communications in the most effective and affordable ways, we have launched our products. These products are the result of the incessant hard work of our expert software developers at Vindaloo”- said Bhaskar Metikel

About the products: PepperPBX- A multi-tenant IP PBX solution provided by VoIP multi-tenant PBX software empowers individual businesses to establish cost-effective and efficient communication systems without exceeding their budgets. It offers businesses the ideal means to gain immediate, fully integrated control and tenant support for their operations.

PimentoPhone- This VoIP softphone is a user-friendly software that can be effortlessly installed on compatible devices. Simply connect it to your SIP profile, and you can start making calls without the need for any hardware setup or installation.

CloveKonnect- This SoftSwitch/VoIP billing software serves as the solution to your quest for a SoftSwitch that seamlessly integrates into any VoIP network, providing comprehensive solutions tailored to your needs.

CallCentr8- This multi-tenant contact center software empowers you to optimize your contact center operations, elevating customer satisfaction. This WebRTC-powered multi-tenant contact center solution is crafted to efficiently handle substantial call volumes while delivering advanced features that surpass conventional contact center solutions.

About Vindaloo Softtech: One of the top offshore software development firms, Vindaloo Softtech specializes in employing open-source technology to produce distinctive and cutting-edge business solutions for startups and established companies. To provide distinctive solutions and services, it has expanded and entered new markets over a few years. Incepted with the urge to fill the gap in the VoIP app development domain, it has started offering web and mobile app development solutions. It also offers customized full-stack development solutions to the clients of various domains. With 6 years of experience and more than 40 expert engineers, Vindaloo makes sure to provide top-notch services to its clients that help them serve desired solutions to their customers.

Reach us at info@vindaloosofttech.com to learn more about our products and services.

[crmvoipsoftwaresolutions]

VoIP Products for All Industry Verticals

Multi Tenant IP PBX SolutionFrom the era of hard-wired cabled phones to now we have come a long way. With the rise in hybrid work, VoIP (Voice over Internet Protocol) is the most favored business communication solution. 

No matter how many extensions you’ve got, where your employees are located, or what devices they are using, the essential VoIP communication products are the lifeblood of businesses now. They are used to manage all voice and video communication. The new and advanced versions also offer features like video conferencing and team collaboration. Combining those features with subscription-based pricing is generally much less costly than an old-fashioned PSTN phone.

Why should businesses use VoIP-based communication solutions?

One of the primary reasons businesses choose a VoIP plan is to help streamline workflow, lessen the number of tools demanded to conduct work, increase productivity, and better communication across the entire company. According to a study by Gartner, businesses can see an average saving of 50 to 75 % as they switch to VoIP.

Key benefits of using VoIP come from: 

Cost 

Availability 

Inflexibility 

Voice Quality 

Extra/ Less Precious Features

Shifting to VoIP-based systems is now easier than ever. With the marketplace now growing each day with new VoIP product makers, you have plenty of options to select your preferred vendor from.

Here we have listed 5 must-have VoIP products that are suitable for every kind of business, notwithstanding size, industry, and core functionality. Let’s have a look.

5 types of VoIP products that work for every business 

Cloud Contact Center software

A cloud contact center software is hosted over the internet, which takes minimum time to place and involves minimum outspoken capital. VoIP for businesses uses cloud contact center software for inflexibility and to reduce hardware setup charges, IT operation, and ensure continued client service through a variety of voice and digital channels. 

Contact center software integrations integrate workflow operating systems, CRM (Customer relationship management) software, and other heritage systems. This also manages omnichannel relations and lets your users reach you on their preferred channel using expansive integration capabilities. You can get a more effective call routing process using CTI (Computer Telephony Integration).  Features like toolbar integration, screen pop-ups, and two-way synchronization of information enable agents to recollect client information and answer the calls with a warm launch to better the client experience. 

WebRTC solution

WebRTC (Web Real-Time Communications) is an open-source design that enables real-time voice, text, and video communications capabilities between web browsers and devices. It provides software designs with operation programming interfaces (APIs) written in JavaScript, APIs, and HyperText Markup Language to bed communications technologies within web browsers. It’s designed to make audio, video, and data communication between browsers user-friendly and easy to apply. This operates with utmost major web browsers. 

WebRTC APIs perform several crucial functions, including penetrating and recording video-, audio-and text-based data from devices to initiating, covering, and ending P2P (peer-to-peer) connections between devices via browsers and easing bidirectional data transfer over multiple data channels.

SIP Trunk Technology 

The SIP (Session Initiation Protocol) transmits audio and video data through the data network, allowing VoIP users to use participating lines and increase their communication flexibility. Because all data is transferred over the Internet, businesses can use SIP trunk technology as volition to traditional analog telephones. SIP Trunk technology is really flexible and works well with cloud technology and integrates efficiently with PBX (Private Branch Exchange) systems. They can also lead to significant cost savings for the association, as it only pays for the minutes used and reduces the need for hardware and physical telephone lines. 

Multi Tenant IP PBX Solution 

Hosted PBX technology is a cloud-based system that reduces the costs of the phone set up in an organization and offers numerous benefits compared to traditional telephones. Businesses connect to a cloud-based PBX network through their IP (Internet Protocol) network, and because it’s based on the cloud. The service provider has the onus for hardware, software, conservation, security, and updates with the Hosted PBX service provider. This can reduce the conservation and training requirements of businesses, as well as the original investment to buy hardware and set up an enterprise telephone system. 

It also gives small and medium-sized businesses access to a user-friendly operation panel, through which they can manage and cover their business phone and call system. Organizations can also take advantage of features similar to hold music, call queuing, IVR, online fax, Inner converse, etc. It also gives small and medium-sized businesses access to a user-friendly operation runner, through which they can manage and cover their business phone and call system.

Managed IP PBX (Internet Protocol Private Branch Exchange)

This type of VoIP is similar to Hosted IP PBX answers. Using this integrated communication answer, the responsibility to manage the communication system is on a third party’s shoulder, but rather than locating hardware outside the company, the outfit is stored within the association. A managed PBX provider generally charges based on the number of telephone lines and installs the necessary outfit. Configuration, streamlining, and upgrading of technology will also be the responsibility of the service provider. 

It is based on Hosted PBX technology, and it’s the best answer for small businesses and startups that want to use all features of VoIP service without spending plutocrats on outfits and waiters. This service is based on the Cloud and has helped to increase the productivity of businesses by furnishing various features similar as the possibility of making phone calls with IP Phone, web operation and mobile operation, the possibility of transferring online fax, Interorganizational chats, IVR, voicemail, call line, and so on.

Conclusion

With cloud-based VoIP products, you outsource the phone system to your VoIP provider. This implies that there’s no buying hardware or investing your resources into maintaining the systems since your provider will make sure of everything for a fixed figure. You can also add or remove users easily. The con is that you’re not in total control of the hardware and have to depend upon your provider’s expertise to make sure system trustability and security.

Want more detailed information about VoIP and the way to decide on the foremost suitable VoIP products? Check with the best VoIP development company, AC InfoSoft.

For more details, visit https://www.acinfosoft.com/

[crmvoipsoftwaresolutions]

Call Center Solution Development to Strengthen Customer Services

Suited best to all contact centers, Contact Center solution development offered by AC InfoSoft is intelligent, robust, and secure. The system is feature-rich catering to numerous benefits to its users. Call Center solution is developed for inbound, outbound, and blended call centers. With the help of this solution, users can build loyalty and exceed customer expectations.

Key Features

The call center software development can be used to build solutions with various features. Some of the key features used in the call center solution are listed below:

SIP Trunk Management

DID Management

Manual /Progressive Dialer

100% Voice Logging

Record Scheduling

Record on demand

Recording Playback & Download Option

Multi-Level IVRS

Campaign Management

‘Do Not Dial’ Controlling

Lead Management

Agent Quality Management

Easy Agent Management

Live Call monitoring

Multi-Tenant Support

Multilingual Support

Barge in/ Coaching / Whisper

WebRTC based Web Agent Client

Supervisor Web Client

Real-Time Queue & Agent Status

Real-time Call Status

Real-time Campaign Monitor

Outbound Scheduler

Voicemail

Real-time Reports

Standard Reports

Advanced ACD

DNIS & ANI routing

Skill-based routing

Call Queuing /hold

Call Transfer/Conference

Agent Hunting

Top Reasons Businesses Should Invest in Call Center Solution:

Tracks all calls

Helps boost sales

Gives an enterprise scalability

Helps generate more leads

Offers effective call management     process

AC InfoSoft offers the best call center software development services. Moreover, the company offers various call center solutions. Visit

https://www.acinfosoft.com/call-center-software-development/

to know more about the call center software development service of the company.

[crmvoipsoftwaresolutions]

How the Right Call Center Software Helps in Reducing Call Waiting Time?

As technology is evolving, the expectations of customers are also enhancing a lot. It has given them the power of convenient shopping and quick gratifications. Hardcore competition has spoilt them for choice, and their experience has also metamorphosed. So, contact centers need to be more conscious than ever before in offering services to the level that is matched with the expectations of today’s customers. Contact centers need to be more intentional about reducing customer wait times. Contact center software can assist them in effectively managing call volume and reduce average call time in the queue.

What is the average waiting time in the call queue?

The average time in the queue is the amount of     time your customers need to wait until your agent answers their     call. 

It is an essential call     center KPI, and call center managers should always try to keep average     time in the queue as low as possible.

How to reduce call wait time in a call queue?

Optimize call queue configuration

It is essential to make sure     your IVR is set up intuitively so that callers are capable of getting     through the prompts faster and to the correct queue.

Empower your agents to analyze their call queue

Encourage your agents to create adjustments to     their interactions with callers to improve their KPIs.

Implement customer-centric advanced featured     call center software

You need to implement modern     call center software that can help you and your staff to meet the     requirements of your customers.

How can contact center software assist in reducing customer wait times?

A call center solution is a comprehensive and     consolidated software solution and is compatible with all kinds of call     centers. It comes with advanced features and security. 

The contact center solution is designed to     maintain user loyalty and to fulfill customers’ expectations.

Contact center software allows agents to offer     personal and productive phone support within an omnichannel customer     journey. 

It also assists them in solving customer     problems quickly, measuring, and enhancing call support operations. 

Contact center solutions     efficiently accommodate the expanding requirements of sales and support     teams and their end-users. It increases client satisfaction,     cost-effectiveness, and productivity.

Key features of the contact center solution:

1. Predictive dialer

It is an ideal tool for     businesses with substantial call volumes.

2. Skill-based call routing

It segregates agents based     on their skills and capabilities and transfers the calls to the most     appropriate agent.

3. Automatic call distribution (ACD)

It helps to distribute calls     among available agents using specific strategies.

4. Web phone

The smart call center software has an     inbuilt web-phone based on WebRTC technology.

5. Auto dialer

It schedules the calls and     automatically dials the call as per the schedule.

6. Single-tenant and multi-tenant

It comes with sturdy     single-tenant and multi-tenant features for contact centers.

7. Multi Level IVR

Contact center solution has     multi-tenant IVR smart functions, and calls flow design.

8. Real-time analytics and reports

The real-time analysis     feature permits call center managers to monitor and analyze all customer     interactions.

 Major features of a contact center solution:

Real-time analytics

DID Management

Call Transfer

Advanced Dialers

Sticky agent

Campaign management

DNC control

Call conferences and others

 Inbound call center software

A web-based inbound call     center software provides a suite of core inbound call center technologies     that includes ACD with universal queuing for multimedia contacts and     skill-based routing and IVR with self-serve options.

Outbound call center software

A contact center solution is the perfect     solution for outbound call center software for businesses with large     volumes of outgoing calls. 

You can also manage call     requests, generate high-quality leads, and motivate agents.

Omnichannel contact center software

An omnichannel contact     center solution improves productivity by promoting business communication.

Managing waiting time is the tricky part, but the uncertainty of it is even more frustrating. Contact centers should be more sensitive about this and work toward providing a transparent service. Call centers can be the best solution to reduce waiting time.

Looking for the best call center solution?

AC InfoSoft offers the best call center solutions. Each call center software solution is developed to meet the needs of different scaled businesses and industry verticals. Visit https://www.acinfosoft.com/call-center-solutions/ to explore more about all call center solutions offered by the company.

[crmvoipsoftwaresolutions]

Call Center Solution Development to Strengthen Customer Services

Suited best to all contact centers, Contact Center solution development offered by AC InfoSoft is intelligent, robust and secure. The system is feature-rich catering numerous benefits to its users. Call Center solution is developed for inbound, outbound and blended call centers. With the help of this solution, users can build loyalty and exceed customer expectations.

Key Features

The call center software development can be used to build solution with various features. Some of the key features used in the call center solution are listed below:

·        SIP Trunk Management

·        DID Management

·        Manual /Progressive Dialer

·        100% Voice Logging

·        Record Scheduling

·        Record on demand

·        Recording Playback & Download Option

·        Multi-Level IVRS

·        Campaign Management

·        ‘Do Not Dial’ Controlling

·        Lead Management

·        Agent Quality Management

·        Easy Agent Management

·        Live Call monitoring

·        Multi-Tenant Support

·        Multilingual Support

·        Barge in/ Coaching / Whisper

·        WebRTC based Web Agent Client

·        Supervisor Web Client

·        Real-Time Queue & Agent Status

·        Real-time Call Status

·        Real-time Campaign Monitor

·        Outbound Scheduler

·        Voicemail

·        Real-time Reports

·        Standard Reports

·        Advanced ACD

·        DNIS & ANI routing

·        Skill-based routing

·        Call Queuing /hold

·        Call Transfer/Conference

·        Agent Hunting

Top Reasons Businesses Should Invest in Call Center Solution:

·        Tracks all calls

·        Helps boost sales

·        Gives an enterprise scalability

·        Helps generate more leads

·        Offers effective call management process

AC InfoSoft offers the best call center software development services. Moreover, the company offers various call center solutions. Visit https://www.acinfosoft.com/call-center-software-development/ to know more about the call center software development service of the company.