#WhatsAppchatbots

[pinnacleservices]

How does WhatsApps new conversation-based pricing work starting on 1st June 2023

WhatsApps New Conversation-Based Pricing for 1st June 2023 Announcing the updated WhatsApp conversation categories Meta has made the decision to revamp the existing classification of WhatsApp conversations, shifting away from the current user-initiated and business-initiated division. Effective from June 1st, 2023. The business-initiated conversations will now be.

Visit For More details : https://www.pinnacle.in/whatsapps-new-conversation-based-pricing-for-1st-june-2023 Visit our website : https://www.pinnacle.in

[tanlakarix]

An Essential Manual to Generate Leads Using Conversational AI

Artificial intelligence isn’t just a term from the future. It is being used by businesses and companies right now to boost their sales and better customer support. Companies have adopted automation to enhance their services and to make their foothold stronger. Businesses are interested in attracting the right customers and converting them into potential buyers.

An interested customer adds to the new business opportunity and further submission of basic details through the company inquiry form or contact email ID, which entails the avenues of generating prospective lead(s) for the company. This process has slacked the need for cold calling unlike years ago, giving more room to focus on the business needs and tap into the right marketplace for expanding the same. Consumers are looking for personalized content and individual approach to build trust in a company. This is exactly where the use of an AI-enabled chatbot is recommended to generate leads.

How do chatbots facilitate lead generation?

The applicability of conversational AI or AI-enabled chatbots is being utilized to promote sales, better customer support, and marketing and to generate enhanced user experience. Conversational AI can boost operational performance and save costs while offering better customer satisfaction. If utilized skilfully, chatbots can flood companies with potential leads. Setting up AI-empowered chatbots for lead generation can guarantee multiple perks for your business.

Automated sales conversions

Chatbots can help you automate sales by asking targeted and specific questions to clients and prequalifying leads. Depending on the response, clients will be further guided to the concerned unit for advanced support.

Always available

Chatbots are always available to involve your patrons with prompt solutions to all their queries by asking valid questions. Their responses can be further used for lead generation.

Enhanced B2B customer experience

Due to radical automation and easy access to social media platforms, customers have become accustomed to instant messaging services. This trend has transcended into the way businesses are making use of technology for better communication. This assertion of the benefits of conversational AI has urged an unfaltering growth in the use of live chatbots.

How to adopt conversational AI for generating leads?

AI chatbots will prove to be of great assistance to subsidize your business with beneficial leads. Effective implementation of AI virtues will ensure greater returns and produce remuneration in terms of quality leads. However, you need to design and take advantage of the appropriate lead generation bot strategies to attain the desired results for your business. Businesses are applying conversational AI in multiple ways to heighten customer experience.

Understanding the audience better — Lead generation bots help understand the customer better and segment them based on their interests. This enables marketers to create the right content which is user specific. Chatbot surveys can be used to communicate with end customers, asks the right questions, and get a better comprehension of products that work or those that do not.

Segmenting the customers — Segmentation is a calculated practice of categorizing customers as precisely as possible to warrant related content to them. The main aim of segmentation is to direct marketing messages that are appropriate for customers based on demographics like age, gender, hobbies, etc.

Replacing forms with interactive chatbots — Filling up forms is a tedious and uninteresting process. Traditional form-filling methods do not guarantee lead generation. Conversational bots can lower conflict and simplify the data collection process thus competently amplifying the lead generation strategy.

Assure hybrid support for complicated sales communication — Customer engagement depends heavily on live chat as well as chatbots. A balance between the two communication platforms will ensure that the chatbot handles the simple queries while the more complex ones are transferred to live support agents. Using both these technologies will ensure you generate better quality leads while also bettering consumer involvement.

Engaging customers who bounce — Shopping cart abandonment or switching over to competitors happens because of the unavailability of accurate information in real time. AI chatbots are the best strategy to engage customers and reduce these abandonment issues. Sending gentle reminders and initiating conversations that address concerns will ensure that customers fill out the required form or complete the initiated purchase. This will help in reducing bounce rates and inadvertently increase sales conversion rates.

Industry Use Cases for Conversational AI used for Lead Generation

Kohler Bath Fittings:

Kohler is one of the premier bathroom and kitchen products brands. They had implemented a conversational AI solution in their business to provide a self-service module over the WhatsApp channel to the end-user for registering a new service request, checking the status of an existing service request, and gathering the user response post ticket closure. This self-service option enabled more leads to get in touch with the business and proceed to become customers.

Panasonic India:

Panasonic India’s WhatsApp BOT is also a classic example of lead generation through different use cases that have been developed by Karix. The bot allows for a variety of services including the option for you to proceed with new products & offers as well as after-sales service. The bot caters to Product Installation requests, Product repair requests, New Registrations, Feedback queries, Status checks, etc. This conversational solution of Panasonic is easier for users to engage with and lets them explore the company’s offerings as per their preferences ensuring a greater lead conversion rate.

Finally, customers have high expectations from businesses when it comes to communication. Automation using conversational AI, and chatbots, can help your company redefine the meaning of user engagement and drive conversations, thus increasing the overall business value. We hope this article has inspired you to think outside the box when using conversational AI to generate leads.

If you too are looking to leverage Conversational-AI’s unique strengths to make an unforgettable impression on your customers, consider partnering with Karix to build you a relevant AI-powered solution.

For More Info:

https://www.karix.com/products/chatbot-solutions/

[ai-conversational-chatbot]

Exploring the Benefits and Potential of Chatbot AI in Business and Customer Service

One technology that has been gaining a lot of attention in recent years is chatbot AI, also known as voice assistants and WhatsApp chatbots

[karix]

To deliver a seamless customer journey on WhatsApp Business, get in touch with Karix

A well-designed, simplified checkout process can increase the conversion rate by a whopping 35.26%. Don't let the rates of shopping cart abandonment overwhelm you. Accelerate the checkout process by confirming identity on WhatsApp using conversations and payment information on file. To deliver a seamless customer journey on WhatsApp Business, get in touch with Karix

For More Info: https://bit.ly/3V2h7kW

[bulksmsbymsgclub]

Verified WhatsApp For Restaurants, Hotels & Cafe’s

WhatsApp Business, WhatsApp Business API, Verified WhatsApp

In the restaurant business, it’s all about convenience, speed, and quality. You have already won half the battle if you can find a customer support avenue that guarantees these three. This is the rationale behind the creation of a brand-new WhatsApp meal ordering and delivery system.

It’s a wise move for your F&B business to try to reach out on platforms that your customers already frequently use. It facilitates relationships and creates a channel that serves as both a marketing tool and a channel for customer assistance. One such tool that can assist you in achieving all these without significantly depleting your money is WhatsApp Business for restaurants.

On your Android or iPhone, you can download WhatsApp Business without charge. To reach your intended customers, just register a business account and fill it out with pertinent information (such as contact information, your company’s name, and logo, opening hours, etc.). This service can be very helpful to small Businesses.

The opportunity: How WhatsApp Business can revolutionize your restaurant operations through AI

An app like WhatsApp has limitless market potential. WhatsApp is used by more than two billion people worldwide. Within a year of its 2018 launch, WhatsApp Business had amassed more than five million subscribers. 

This is a very well-liked method of accessing services, scheduling appointments, ordering home delivery, and other things in the current market. Restaurants may make good use of these related traits. You can guarantee quicker customer service and more reach by allowing WhatsApp ordering at your restaurant.

You provide clients with a simple way to contact you with WhatsApp Business for restaurants so they can place orders, reserve tables, plan events, and contact you with any questions or issues. This can greatly benefit your local business and expand your customer base.

The issue WhatsApp Business can address

Due to rising competition, business owners of restaurants and home delivery services are seeking strategies to expand their customer base without spending a lot of money on advertising. Given that more users now prefer to order takeaway, this is now more crucial. 

Research by the International Foodservice Manufacturers Association found that 24% of Gen-Z and 21% of millennials each order home delivery three to four times each week. The post-pandemic world is, to put it mildly, much more on-demand friendly.

Additionally, because they run on-demand or with a tiny staff, small businesses cannot afford to invest in advertising, billboards, or even outside food delivery services.

Such enterprises require a low-cost avenue to:

Promote their goods

Performing service deliveries

Actively interact with consumers

broadcasting offers and availability

The tools that WhatsApp for small businesses offers enable users to perform all these tasks and more. 

Conversational AI is the solution.

A platform that provides the following can help restaurant businesses with their reachability issue:

automated customer service and problem solving

Lead generation and conversion

interaction with customers using their preferred medium

CSAT (customer satisfaction) and NPS (net promoter score) improvement

Personalized and prompt customer service

Affordable and widely accessible service

Learn more about why: Why is Everyone Talking about WhatsApp Chatbots for Food Tech?

One of the most popular apps in the world is WhatsApp. WhatsApp is used by 96% of all smartphone users in India alone. For a sizable portion of people in nations like the US, UAE, etc., WhatsApp is the main platform for online communication. As a result, it is a fantastic marketing tool for restaurant owners.

If a customer can get food and drinks through WhatsApp, they are more likely to do so than if they had to call a business and deal with waiting times or network problems.

Restaurants’ WhatsApp Business use cases

In just a few seconds, WhatsApp Business links companies with potential clients. It moves customer service beyond making an online purchase and has effectively supplanted antiquated methods like calling in orders.

This is the best route a company can offer its clients for tailored responses, requests, and query resolutions.

We will trace a customer’s path through a restaurant company’ sales funnel using the use cases that follow. 

1. Generate, evaluate, and qualify leads quickly for smoother online-ordering 

Lead generation is the first stage in every sales funnel. In the online restaurant sector, conversion cycles are frequently brief and quick. As a result, it’s critical for restaurants to review and validate leads as soon as possible customers present themselves.

Once a client messages your company on WhatsApp, you can get their name and phone number. additional information, including location, preferences, and email ID. You can also direct customers to WhatsApp and increase your lead generation by including a “click to chat” link on your website or in your ads.

After the initial message, you can chat with the client via the WhatsApp API for 24 hours. After that, you’ll need the customer’s opt-in consent to continue talking to them. 

2. Quickly respond to inquiries during the ordering process or afterward

People who are hungry want answers now, please!

That is what an AI chatbot for WhatsApp can achieve! They could inquire about the location of your restaurant, the menu, the services, the return procedures, and the customization possibilities.

While assisting customers with placing food orders on WhatsApp, you can instantly respond to these questions.

3. Immediately acknowledge and validate placed orders

After addressing the FAQs, placing orders is the next step. The procedure for placing an order should be straightforward and comprise as few stages as feasible. This keeps the customer’s interaction light and enjoyable.

If this stage has too many obstacles, the customer can decide not to place an order from your restaurant.

Making an order also involves submitting requests for things like event and table reservations. There must be a customized response for each request.

4. Enable quick payment for orders from your users.

Recently, WhatsApp unveiled its payment tool, which your users can also use for companies. As an alternative, you can address any problems customers might be having paying for the order while simultaneously pointing them to additional payment alternatives over WhatsApp. For streamlined checkouts, you can link a variety of payment gateways with your chatbot.

Here’s how to seamlessly accept payments by integrating Platform with MsgClub.

5. Provide them with order tracking in real-time to ease their minds.

The importance of delivery updates in ensuring a good customer experience cannot be overstated. When the food is ready for delivery, providing an estimated time of arrival, and communicating the delivery person’s contact information are all necessary steps. You may also use a WhatsApp chatbot and the WhatsApp API to send automatic push alerts for the same.

6. Bad food? Inaccurate items? Refunds and returns that have been validated

Refunds and returns play a significant role in the restaurant business as well. The customer must have a platform to ask for returns or refunds if they decide they don’t like the food or run into other issues.

You may arrange returns, start refunds, and take additional actions to help a dissatisfied customer using WhatsApp Business.

7. Your user loved a dish or a restaurant? Let them place repeat orders

Your customers can order their preferred items from their preferred eateries. Giving your users discounts and vouchers is one way to thank them for their loyalty. This may encourage them to make more frequent orders from you.

By allowing users to gain discounts through a slot machine game each time they finish placing an order from one location, for instance, Swiggy recently made food ordering much more involved and exciting. Users are drawn back to their service to place more orders thanks to a sizable 30% discount on the following order.

8. “How did your order go?” Gather comments and ratings

The gathering of client feedback improves the customer experience. As soon as a sale is over, make sure to quickly gather feedback over WhatsApp so that your customers are more inclined to submit their most recent feedback. Your customers are more likely to reply to requests for feedback on WhatsApp than on SMS or emails because more people use chat apps.

9. How did the food delivery go? Encourage your users to recommend their friends

Having a satisfied stomach encourages positive word of mouth.

You can urge clients to tell their friends and family about your company. According to research, if a friend recommends a new restaurant, consumers are four times more likely to try it.

10. Discover what your users enjoy by gathering customer information.

The meal delivery option for WhatsApp Business makes long-term customer information collection simpler. This also holds true for clients who may have recently changed their phone number or other contact information.

Only from MsgClub, your all-in-one WhatsApp chatbot for your restaurant business

So it turns out there are a tonne of things a WhatsApp chatbot can do for your restaurant! A capable WhatsApp chatbot delivers a wide range of functions that can automate and expedite the majority of your customer communication, from accepting orders to making payments.

At MsgClub, we work hard to maintain a high standard when it comes to providing your clients with positive support experiences. We are an authorized WhatsApp Business Solution Provider, therefore we know exactly what it takes to launch your company on WhatsApp successfully. We’d like to provide you access to our free in-depth guide to WhatsApp customer support to give you a head start.

[whatsappapi12]

How to Get Started with WhatsApp Business API: A Step-by-Step Tutorial

In today’s fast-paced world, businesses need to engage with customers quickly, efficiently, and personally. One of the most effective ways to do this is through the WhatsApp Business API, a solution that enables companies to communicate with customers at scale. From WhatsApp chatbots to bulk message sending software, the WhatsApp Business API is a robust platform that empowers businesses to automate conversations and improve customer service.

In this tutorial, we'll walk you through the steps to get started with the WhatsApp Business API and explore its various features, including WhatsApp blue ticks, AI-driven chatbots, and bulk messaging tools.

What Is the WhatsApp Business API?

Before diving into the technical details, let’s define what the WhatsApp Business API is. Unlike the standard WhatsApp Business App, the API is designed for medium to large enterprises, enabling them to connect with thousands of customers simultaneously. It supports features such as automated messaging, chatbots, and CRM integrations, making it ideal for businesses that need to manage a large volume of customer interactions.

The WhatsApp API service is typically provided through a third-party WhatsApp Business Solution Provider (BSP), who helps you with the setup, maintenance, and integration with your existing systems.

Why Choose WhatsApp Business API?

Here are a few reasons to consider using the WhatsApp Business API for your business:

Scalable Communication: Handle thousands of customer conversations with ease.

Automation: Use WhatsApp chatbots to automate customer queries and services.

Advanced Features: Includes features like WhatsApp blue ticks (read receipts), chat buttons, and bulk message sending software for campaigns.

Integration: Seamlessly integrates with your CRM and other tools for a smoother workflow.

Registering for WhatsApp Business API

To begin using the WhatsApp Business API, you must first register with a WhatsApp Business Solution Provider. Here’s how to do that:

Select a WhatsApp Business Solution Provider (BSP):WhatsApp does not offer the API directly but through official BSPs. Choose a provider that fits your business needs. Popular providers include Twilio, MessageBird, and Gupshup.

Submit Business Verification:You will need to submit your business information for verification, including your Facebook Business Manager account details, as WhatsApp is owned by Facebook.

Get Your WhatsApp Number Approved:Choose a phone number that will be associated with your WhatsApp Business account. Once approved, this number will serve as your official WhatsApp Business API number.

Setting Up Your WhatsApp Profile

After registering, the next step is to set up your business profile. Here’s what you should do:

Create Your Business Profile: Add your business name, address, website, and business description. Ensure all information is accurate, as this will be visible to your customers.

Verify Your Business Phone Number: You’ll need to verify the number linked to your WhatsApp Business API. After verification, you can start sending and receiving messages.

Set Up Messaging Features: Use WhatsApp blue ticks to indicate when a customer has read your message. You can also customize message templates for faster responses.

Integrating WhatsApp Chatbots and AI Automation

Now that your WhatsApp Business API is live, it's time to explore advanced features like WhatsApp chatbots and AI-driven automation.

Chatbot Integration with WhatsApp

Integrating a chatbot into your WhatsApp Business API can significantly enhance customer service by automating responses and handling common queries. Here’s how to set it up:

Choose a Chatbot Platform:Platforms like Dialog Flow (Google), Botpress, or providers like Twilio offer AI-powered WhatsApp chatbots that can understand and respond to customer queries.

Build Your Chatbot:You can create an AI WhatsApp chatbot that’s capable of handling inquiries, booking services, or sending personalized product recommendations. Use natural language processing (NLP) to ensure the chatbot understands various customer inputs.

WhatsApp Chatbot with Buttons:Enhance the user experience by using WhatsApp chatbot buttons that allow customers to easily navigate through options, such as selecting products or booking appointments, without typing.

Sending Bulk Messages with WhatsApp Business API

A powerful feature of the WhatsApp Business API is the ability to send bulk messages to a large audience. Here’s how you can get started:

Choose a Bulk Messaging Software:Some BSPs provide WhatsApp bulk message sending software, which allows businesses to send updates, promotions, or reminders to a large number of customers simultaneously.

Craft Message Templates:WhatsApp requires pre-approved message templates for bulk messaging. These templates can be promotional, informational, or transactional, depending on your needs.

Use WhatsApp Bulk Message API Software:Tools like WhatsApp Bulk Message API Software allow you to automate the sending process and ensure that your messages reach the right audience.

Conclusion

Setting up and using the WhatsApp Business API is a powerful way to engage with your customers at scale. From automating customer support with chatbot integration to sending promotional campaigns through bulk message sending software, the API offers numerous tools to help businesses grow.

[no-code-chatbot-builder]

How I Grew My Business Organically Using WhatsApp API : A Journey with Botbuz.

Not too long ago, I found myself in a familiar spot that many small business owners know well—trying to balance growth with tight marketing budgets. Paid ads were draining my resources, and I wanted a more sustainable, organic way to connect with my audience. It was during this search that I stumbled across a game-changing solution: WhatsApp API. Specifically, I found myself using Botbuz WhatsApp API Services, which transformed the way I approached marketing.

This is the story of how I grew my business organically through WhatsApp API, without the need for a huge advertising budget or complex marketing strategies. And trust me, if I could do it, so can you.

The Quest for Organic Growth

Before discovering the power of WhatsApp API, I was frustrated with traditional digital marketing methods. I had tried it all: Facebook ads, Google ads, Instagram promotions—yet I found myself constantly spending without seeing the engagement or conversion I wanted.

Then, I started thinking about my own behaviour as a consumer. I rarely clicked on paid ads but was much more responsive when businesses reached out to me directly on platforms I was already using. That’s when the lightbulb went off. Why not shift my focus to more direct, personal communication through a platform that nearly everyone uses—WhatsApp ?

After doing some research, I found out that businesses could use WhatsApp for more than just manual customer support. Enter Botbuz WhatsApp API Services—a tool that allows businesses like mine to automate and manage customer interactions while keeping everything personalized and real-time.

Why WhatsApp API ?

You might wonder, why not just use regular WhatsApp for business? Why go the API route? The truth is, while WhatsApp Business is great for small-scale operations, its features are limited when it comes to scalability and automation. On the other hand, WhatsApp API—especially when paired with Botbuz WhatsApp API Services—provides powerful tools that allow for mass communication while keeping everything highly personalized.

Here’s why I chose the API route :

Scalability : WhatsApp API lets you manage hundreds, even thousands, of conversations seamlessly. Instead of manually responding to every customer, I was able to set up automated responses to common queries, which freed up my time.

Automation: Thanks to Botbuz, I could schedule messages, send automated replies, and even set up interactive buttons and menus for my customers. Imagine someone asking for a product price, and instead of typing a response, an automated menu pops up allowing them to navigate through options—instant customer satisfaction!

Personalization : Even though the messages were automated, they felt personalized. Botbuz WhatsApp API Services allowed me to use customer names, preferences, and past interactions to tailor my messages. This made my customers feel like they were getting individualized attention.

Engagement : WhatsApp has a higher open rate compared to email or other messaging platforms. By using WhatsApp API, I ensured that my messages weren’t lost in the spam folder or overlooked in a crowded inbox.

Setting Up Botbuz WhatsApp API : The Game Changer

The setup process with Botbuz WhatsApp API Services was surprisingly straightforward. The team at Botbuz guided me through integrating the API with my existing CRM, and within a few days, I was up and running.

I started small—automating a few frequently asked questions like "What are your business hours ?" and "Do you have any promotions ?" Over time, as I saw the power of automated interactions, I expanded the use of the API to include order confirmations, shipping updates, and feedback requests.

One of the most impactful features was broadcast messaging, which allowed me to send personalized updates to multiple customers at once without losing that one-on-one conversational feel. My audience began responding more quickly, and engagement rates skyrocketed.

Organic Marketing Through WhatsApp API

With the basic setup complete, I shifted my focus to crafting an organic marketing strategy that would leverage the unique advantages of WhatsApp API.

1. Building an Engaged Audience

The first step was growing my contact list. I embedded a WhatsApp click-to-chat link on my website, in emails, and across social media platforms. Since WhatsApp is already a familiar and trusted platform for most people, I found that customers were more willing to reach out to me there than through email or phone.

Additionally, I used incentives like exclusive discounts, early access to products, and personalized advice to encourage customers to opt-in to WhatsApp messaging. This helped me organically grow a list of highly engaged, interested customers—without spending a dime on paid ads.

2. Creating Valuable Content

I realized that just sending promotional messages would be a mistake. So, I took a content-first approach, using WhatsApp to share helpful tips, product tutorials, and behind-the-scenes updates. Through Botbuz, I automated the distribution of this content in a way that felt natural and conversational. Customers responded positively to the value I was providing and became more likely to engage with my promotional messages when they came through.

3. Automating Conversations for High Engagement

One of the biggest wins was using Botbuz WhatsApp API Services to automate customer interactions based on triggers. For example, when someone showed interest in a product, I could automatically send follow-up messages offering more information or a special discount. These timely and personalized messages helped convert leads into customers more effectively.

Moreover, I used WhatsApp groups to foster a sense of community. Customers who joined my WhatsApp groups were often the first to hear about new product launches or promotions. This exclusivity created a sense of belonging and increased customer loyalty.

4. Nurturing Relationships Through Personalization

While automation is key to scalability, I didn’t want to lose the personal touch. Through Botbuz, I ensured that my messages included personalized elements like customer names and past purchases. This helped maintain a human feel, even though many of the messages were automated.

For example, when someone made a purchase, they would automatically receive a thank-you message with their name, along with recommendations for future products they might like based on their previous purchase history.

5. Gathering Feedback and Insights

Finally, Botbuz WhatsApp API gave me the tools to gather customer feedback easily. After a purchase, customers would receive a short survey or an invitation to leave a review. This not only helped me improve my offerings but also provided social proof for future customers.

The insights gained through WhatsApp messaging were invaluable. I could track open rates, response times, and common queries, which helped me refine my marketing strategy continuously.

The Results : A Sustainable Growth Model

The impact of organic marketing through Botbuz WhatsApp API Services was transformative. Not only did I significantly reduce my reliance on paid ads, but I also saw a dramatic increase in customer engagement, retention, and satisfaction.

Higher Engagement : With personalized, timely messages, my open rates were much higher than email, and customer interactions felt more authentic and engaging.

Customer Loyalty : The personal touch, even through automation, led to increased customer loyalty. People appreciated the convenience and speed of communication.

Reduced Marketing Costs : I spent less on paid ads while reaching more people through organic marketing on WhatsApp.

Efficient Operations : With Botbuz's automation features, I saved hours of manual work every week, allowing me to focus on other aspects of growing my business.

Conclusion : The Future of Organic Marketing

As I look back on this journey, I’m amazed by how much using Botbuz WhatsApp API Services has changed the way I approach marketing. Organic marketing through WhatsApp is not just a trend; it’s a powerful strategy that leverages direct, personal communication with your audience. By investing in tools like WhatsApp API and taking a customer-first approach, you can build a sustainable, long-term growth model that doesn’t rely on expensive paid ads.

For any business looking to grow authentically and connect deeply with their customers, I can’t recommend Botbuz WhatsApp API Services enough. It has revolutionized my business, and I’m confident it can do the same for you.

[alendeiplatforms]

Best WhatsApp Business API for Enterprises

Boost customer engagement with Alendei’s best WhatsApp Chatbot solution. Automate support and increase lead & sales with the best WhatsApp Business API for enterprises. Our services enable businesses to leverage WhatsApp for real-time communication, personalized interactions, and seamless customer support. With our platform, you can send updates, automate responses, and handle inquiries efficiently, all within a secure and user-friendly interface. Improve customer satisfaction and build stronger relationships with a messaging strategy that meets your business needs. Discover how Alendei's tailored WhatsApp Business Solutions can transform your customer communication and drive growth today!

[askevawhatsappapi]

whatsapp chatbot for healthcare | whatsapp API provider

AskEva - The WhatsApp API & Chatbot Development Company WhatsApp API is developed to help sales with lead generation and to stand out from others. AskEva WhatsApp chatbot automated customer service requests in every business to manage complexions. It is a highly-customized solution to use without hesitation.

Visit Website : https://askeva.in/

[softudeinfotech]

Implement WhatsApp Chatbot for Seamless Communication

With this WhatsApp Chatbot, enhance your business communication. Our unique idea confirms that nowadays it is easy to integrate with customers and respond to their requests immediately. It reflects that through integrating a WhatsApp Chatbot, both the customers’ satisfaction will be improved and the operations will be efficient as well. Be ahead of your competition and provide the best to your users. This communication strategy is the chance not to miss for everyone interested in the revolutionary change. Hurry up and start using our new service – WhatsApp Chatbot – and change the approach to your audiences!

[pinnacleservices]

The release of the WhatsApp Business API solution, in addition to the development of clever conversational marketing tools, has extended messaging as an opportunity to millions of enterprises across the globe. One of the businesses projected to profit the largest from this trend is travel and hospitality. Benefits of WhatsApp Chatbots in the Travel Industry.

To know more contact us Email : +91 83088 00004, +91 83088 00005 or support@pinnacle.in

Visit For More details : https://www.pinnacle.in/whatsapp-business-api-a-must-for-travel-hospitality-industry Visit our website : https://www.pinnacle.in

[tanlakarix]

Enhancing Customer Experience with WhatsApp Chatbots

WhatsApp has taken gigantic strides in the past few years, ascending to becoming the world’s most popular messaging app and now gradually making its mark as the preferred platform for brand-customer communication. The 2 billion+ user base makes it a predominant choice for brands looking to add conversational commerce to their offerings.

With the WhatsApp Business Platform, brands can use chatbots and automation to acquire leads, promote their products and offer a 24/7 always-online customer support channel.

In an age where customer experience is at a premium, brands that offer a fantastic customer experience bring in 5.7x more revenue than their competitors who do not offer a good customer experience. (Source: Forrester)

With that in mind, let us look at some ways in which WhatsApp enables brands to upgrade their customer service experience.

Making commercial communication more conversational with WhatsApp

In a time without chatbots, users would have to navigate cumbersome menus and sections on brand websites to find the product they were looking for. If the website isn’t extremely well-designed, this whole experience would take a lot of clicks and several minutes of the user’s time.

With WhatsApp chatbots, you can bypass this hassle and simulate the experience of walking into a store and having the sales rep walk you through the entire perusal and purchasing process.

For example, if a customer wants to find a nearby physical store that stocks an item, they saw online the conversation could go something like this.

Brands can also use WhatsApp’s CTA buttons to easily send payment links to customers at the appropriate moment. For example, a restaurant could send a quick payment link to a customer over WhatsApp following a quick conversation where the customer mentioned their order details and address.

With WhatsApp’s end-to-end encryption, brands can safely share documents like invoices and receipts within the chat window to make it easily accessible to their customers.

WhatsApp provides contextual data that brands can use for bespoke customer experiences

Online experiences over platforms like WhatsApp are not just limited to replicating the app or website that a brand has, instead, you can also use the unique conversational capabilities of WhatsApp and the context of the conversation to create intuitive, highly personalized, and satisfying customer experiences.

With natural-language processing automation solutions like those provided by Karix, you can delve deeper into a buyer’s mindset to give them the right information at the right time in their journey. For example, you can naturally recommend a pair of shoes from your catalog in a chat window after a conversation has been initiated around similar or complimentary products, making your interaction more data-driven and contextual.

WhatsApp can integrate seamlessly with a CRM, allowing you to utilize past consumer data to foster long-lasting customer loyalty with a 24/7, always-on, personalized customer support system.

WhatsApp chatbots make it easy for brands to re-engage dormant customers and abandoned carts

WhatsApp is much more effective at re-engaging customers than traditional methods such as email or SMS because of its contextual and conversational flow. This allows brands to re-engage with dormant users and those who have abandoned a purchase midway with the right nudges like a coupon code or a discount to incentivize the purchase.

WhatsApp chatbots allow brands to offer robust post-sales support

Post-sales support is one of the pillars of a great customer experience. With WhatsApp chatbots, you can have an always-on, 24/7 support presence that your customer can take advantage of at a moment’s notice.

With a combination of automation and human agents for solving more complex queries, you can drastically reduce the time it takes to resolve support queries. AI-powered WhatsApp support solutions are incredibly cost-efficient and can be scaled easily to adapt to incoming demand.

Two of the most common user support queries — tracking orders and refunds — can be seamlessly enabled over WhatsApp, dramatically improving the user experience.

WhatsApp is also a comfortable place for brands to collect user feedback, given that people are already used to sending text messages back and forth on the platform.

WhatsApp Chatbot use cases

Let us look at a few different ways in which WhatsApp chatbots can be deployed, depending on the industry you service.

For more info: https://www.karix.com/products/chatbot-solutions

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Empower Your Messaging: A Practical Walkthrough to Creating an AI-Powered WhatsApp Chatbot Discover the power of AI in messaging with our step-by-step guide to creating an intelligent WhatsApp chatbot. Empower your communication strategy and enhance user engagement effortlessly. Get started today!

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Generating Leads Using Conversational AI

An Essential Manual to Generate Leads Using Conversational AI

Artificial intelligence isn’t just a term from the future. It is being used by businesses and companies right now to boost their sales and better customer support. Companies have adopted automation to enhance their services and to make their foothold stronger. Businesses are interested in attracting the right customers and converting them into potential buyers.

An interested customer adds to the new business opportunity and further submission of basic details through the company inquiry form or contact email ID, which entails the avenues of generating prospective lead(s) for the company. This process has slacked the need for cold calling unlike years ago, giving more room to focus on the business needs and tap into the right marketplace for expanding the same. Consumers are looking for personalized content and individual approach to build trust in a company. This is exactly where the use of an AI-enabled chatbot is recommended to generate leads.

How do chatbots facilitate lead generation?

The applicability of conversational AI or AI-enabled chatbots is being utilized to promote sales, better customer support, and marketing and to generate enhanced user experience. Conversational AI can boost operational performance and save costs while offering better customer satisfaction. If utilized skilfully, chatbots can flood companies with potential leads. Setting up AI-empowered chatbots for lead generation can guarantee multiple perks for your business

1. Automated sales conversions

Chatbots can help you automate sales by asking targeted and specific questions to clients and prequalifying leads. Depending on the response, clients will be further guided to the concerned unit for advanced support.

2. Always available

Chatbots are always available to involve your patrons with prompt solutions to all their queries by asking valid questions. Their responses can be further used for lead generation.

3. Enhanced B2B customer experience

Due to radical automation and easy access to social media platforms, customers have become accustomed to instant messaging services. This trend has transcended into the way businesses are making use of technology for better communication. This assertion of the benefits of conversational AI has urged an unfaltering growth in the use of live chatbots.

How to adopt conversational AI for generating leads?

AI chatbots will prove to be of great assistance to subsidize your business with beneficial leads. Effective implementation of AI virtues will ensure greater returns and produce remuneration in terms of quality leads. However, you need to design and take advantage of the appropriate lead generation bot strategies to attain the desired results for your business. Businesses are applying conversational AI in multiple ways to heighten customer experience.

Understanding the audience better — Lead generation bots help understand the customer better and segment them based on their interests. This enables marketers to create the right content which is user-specific. Chatbot surveys can be used to communicate with end customers, asks the right questions, and get a better comprehension of products that work or those that do not.

Segmenting the customers — Segmentation is a calculated practice of categorizing customers as precisely as possible to warrant related content to them. The main aim of segmentation is to direct marketing messages that are appropriate for customers based on demographics like age, gender, hobbies, etc.

Replacing forms with interactive chatbots — Filling up forms is a tedious and uninteresting process. Traditional form-filling methods do not guarantee lead generation. Conversational bots can lower conflict and simplify the data collection process thus competently amplifying the lead generation strategy.

Assure hybrid support for complicated sales communication — Customer engagement depends heavily on live chat as well as chatbots. A balance between the two communication platforms will ensure that the chatbot handles the simple queries while the more complex ones are transferred to live support agents. Using both these technologies will ensure you generate better quality leads while also bettering consumer involvement.

Engaging customers who bounce — Shopping cart abandonment or switching over to competitors happens because of the unavailability of accurate information in real-time. AI chatbots are the best strategy to engage customers and reduce these abandonment issues. Sending gentle reminders and initiating conversations that address concerns will ensure that customers fill out the required form or complete the initiated purchase. This will help in reducing bounce rates and inadvertently increase sales conversion rates.

Industry Use Cases for Conversational AI used for Lead Generation

Kohler Bath Fittings:

Kohler is one of the premier bathroom and kitchen products brands. They had implemented a conversational AI solution in their business to provide a self-service module over the WhatsApp channel to the end-user for registering a new service request, checking the status of an existing service request, and gathering the user response post ticket closure. This self-service option enabled more leads to get in touch with the business and proceed to become customers.

Panasonic India:

Panasonic India’s WhatsApp BOT is also a classic example of lead generation through different use cases that have been developed by Karix. The bot allows for a variety of services including the option for you to proceed with new products & offers as well as after-sales service. The bot caters to Product Installation requests, Product repair requests, New Registrations, Feedback queries, Status checks, etc. This conversational solution of Panasonic is easier for users to engage with and lets them explore the company’s offerings as per their preferences ensuring a greater lead conversion rate.

Finally, customers have high expectations from businesses when it comes to communication. Automation using conversational AI, chatbots, in particular, can help your company redefine the meaning of user engagement and drive conversations, thus increasing the overall business value. We hope that this article has inspired you to think outside the box when it comes to using conversational AI to generate leads.

If you too are looking to leverage Conversational-AI’s unique strengths to make an unforgettable impression on your customers, consider partnering with Karix to build you a relevant AI-powered solution.

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Top WhatsApp Business Statistics That You Should Know in 2024

WhatsApp offers businesses a direct and convenient communication channel with customers. Leveraging its status as a widely used messaging platform, it empowers businesses to engage with customers on an app they are already familiar with. This helps increase the likelihood of response and engagement. However, despite these benefits, some organizations doubt adopting WhatsApp due to its traditional association with interpersonal communication.

Recognizing these concerns, WhatsApp provides two options that are tailor-made to meet unique business needs and customer communication objectives. These tools, namely the WhatsApp Business app and the WhatsApp Business platform, allow businesses to save time and effort by managing customer queries.

WhatsApp can be a valuable tool for businesses to strengthen their customer relationships and foster growth. Join us as we explore some WhatsApp Business statistics that further demonstrate the popularity of this platform.

WhatsApp for Business Statistics

Exotel’s WhatsApp stack is helping 7000+ businesses worldwide drive customer engagement #LikeAFriend. Let’s dive into the statistics demonstrating WhatsApp’s utility across business functions such as marketing, customer support, and sales.

WhatsApp Marketing

WhatsApp empowers businesses to send updates, promotions and offers to a large group of customers for marketing success. Moreover, businesses can receive insights and analytics on message metrics, enabling them to gauge the campaign’s effectiveness.

Open Rate

One of the most crucial WhatsApp for business statistics to consider is the open rate of WhatsApp messages. Every business invests time and money in creating marketing campaigns. The ultimate aim is to inform the audience about their products. All such efforts get wasted if the messages end up in customers’ inboxes, but they don’t open them.

Luckily, in terms of communication effectiveness, WhatsApp boasts a 98% open rate for messages. This high rate sets it apart from traditional channels like emails and SMS, which register comparatively lower open rates of 21.33%.

Click-through & Conversion Rate

Additionally, marketing messages on WhatsApp enjoy a click-through rate of around 15%, showcasing users’ willingness to interact with promotional content. Such engagement translates into an anticipated 5% conversion rate through WhatsApp marketing efforts. The high click-through and conversion rates help build genuine connections with customers and lead to higher revenue for the business.

WhatsApp Chatbot

WhatsApp chatbots help automate customer interactions, offering 24/7 availability, scalability, quick responses, multilingual support, and analytics for improved customer support and operational efficiency.

Savings

WhatsApp’s efficiency and utility extend beyond communication alone. Incorporating The incorporation of WhatsApp chatbots has generated significant savings, amounting to a substantial $11 billion. Furthermore, these chatbots have collectively saved users 2.5 billion hours due to the streamlining of customer interactions and support services.

WhatsApp Business

WhatsApp Business is a specialized communication platform for businesses, providing features like a verified business profile, quick replies, automated greeting messages, labels for organizing conversations, and business messaging statistics. It enables companies to create a professional presence on WhatsApp and improve sales.

User Base

WhatsApp, since its inception in 2009, has garnered an extraordinary reach. Further, the launch of WhatsApp Business in 2018 was a strategic move. The impressive adoption by over 50 million businesses reflects the app’s significance as a communication tool for enterprises.

User Behavior

In June 2023, WhatsApp emerged as the most downloaded mobile messenger app, with approximately 46 million downloads worldwide. The sheer volume of messages exchanged on WhatsApp is staggering, exceeding 100 billion daily. Moreover, users are deeply engaged with this platform. On average, they spend about 17.3 hours per month on the app. A striking 50% of WhatsApp users access the app daily, showcasing its integral role in daily interactions.

Revenue Generated

In the year 2022, WhatsApp Business reportedly garnered substantial revenues, surpassing the $330 million mark. This underscores the robust financial performance of WhatsApp Business and highlights its popularity.

Summing Up

WhatsApp’s journey from its inception to becoming a global communication giant is marked by its exponential user growth and unparalleled engagement rates. Its ability to transcend demographic boundaries and facilitate diverse forms of communication makes it an essential component of a brand’s CX strategy.

The above WhatsApp Business statistics make a strong case in favor of adopting it to engage with customers. Do you also want your business to benefit from the myriad benefits WhatsApp Business brings? Build customized WhatsApp solutions with Exotel’s 360° WhatsApp Product Suite and schedule a demo with us.

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WhatsApp Business API Integration Services

In today’s fast-paced digital world, communication is key to any business's success. WhatsApp, one of the most popular messaging platforms globally, offers a powerful solution for businesses through the WhatsApp Business API. This tool, combined with chatbots, AI, and automation, enables companies to streamline customer service, marketing, and sales. This blog will walk you through the step-by-step process of integrating WhatsApp Business API and explore its key features such as WhatsApp Blue Ticks, bulk messaging, and more.

1. Understanding WhatsApp Business API

The WhatsApp Business API was created to provide businesses with a scalable, reliable, and secure messaging platform. It allows companies to send and receive messages from customers directly through WhatsApp. Unlike the free WhatsApp Business App, the API offers advanced features like automated responses, AI-driven chatbots, and bulk messaging, making it a versatile tool for large-scale operations.

Key Benefits of WhatsApp Business API:

Global Reach: With over 2 billion users worldwide, WhatsApp ensures businesses can engage with customers at a personal level.

Automation and Chatbots: Integration with AI-powered chatbots ensures that customer queries are handled 24/7.

Secure Communication: The API uses end-to-end encryption, ensuring that both customer and business data remain secure.

2. Step-by-Step Guide to WhatsApp Business API Integration

Choose a WhatsApp Business Solution Provider (BSP)

The first step in integrating the WhatsApp Business API is to select an authorized WhatsApp Business Solution Provider. These BSPs provide the necessary tools, support, and infrastructure to help you implement the API effectively.

Register and Verify Your Business

You’ll need to create a WhatsApp Business profile. Once registered, verify your business through Facebook Business Manager. Ensure your business is compliant with WhatsApp’s terms of service to avoid rejection.

Setting Up the API

Once approved, you will gain access to the WhatsApp API service. Your BSP will guide you through the process of setting up the API in your existing system. This involves integrating the API with your CRM, e-commerce platform, or support desk to enable seamless communication.

Integrating WhatsApp Chatbots

One of the most powerful features of WhatsApp API is the ability to integrate WhatsApp chatbots. These AI-driven bots can handle a variety of customer interactions—from answering FAQs to providing product recommendations—automatically.

To integrate a WhatsApp chatbot, you’ll need to:

Choose a chatbot platform that supports WhatsApp (such as Dialog Flow, ManyChat, or Chatfuel).

Set up the bot to handle predefined customer queries and responses.

Implement an AI WhatsApp Chatbot to manage more complex interactions using natural language processing (NLP).

Using WhatsApp Bulk Message Sending Software

For businesses aiming to engage a large audience simultaneously, the WhatsApp Bulk Message API software is invaluable. It allows businesses to send promotional offers, updates, or announcements to multiple customers without manually sending each message.

To implement WhatsApp bulk messaging:

Obtain the necessary software from your BSP.

Segment your customer list to ensure relevant messaging.

Use the software to send bulk messages in compliance with WhatsApp’s rules (such as receiving user opt-ins).

3. Creating Interactive Conversations: WhatsApp Chat Bot with Button

WhatsApp chatbots with buttons offer an enhanced interactive experience for users. Instead of typing responses, customers can simply click buttons to choose from predefined options. This feature makes the conversation more streamlined and user-friendly, reducing friction and improving customer satisfaction.

To set this up:

Integrate a chatbot with WhatsApp's interactive message templates, which allow buttons for quick replies or call-to-actions.

Design simple, easy-to-understand options for customers to choose from.

4. Advanced Features of WhatsApp Business API

AI-Powered Chatbot Integration with WhatsApp

An AI-powered chatbot takes your WhatsApp interactions to the next level by learning from customer inputs and improving responses over time. These bots can manage more complex queries and handle multiple customer interactions simultaneously, ensuring a seamless experience.

Automating Bulk Messaging

The WhatsApp Business API allows the automation of bulk messaging, ensuring that businesses can handle large-scale campaigns without manual intervention. Use automation to:

Send personalized bulk messages based on customer behavior.

Automate follow-ups and promotions for new product launches or sales.

Conclusion

Integrating WhatsApp Business API is a game-changer for businesses looking to enhance their communication strategies. By combining AI-powered chatbots, bulk messaging, and the WhatsApp Blue Tick feature, businesses can streamline customer support, improve engagement, and scale their marketing efforts. Following the steps outlined above will help you make the most of WhatsApp’s powerful API and take your business to the next level.

Whether you're just starting out or looking to scale your operations, WhatsApp Business API integration is the key to modern customer interaction in 2024.