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consignmentsaleconfessions · 3 years

Text

the story of Meagan, possibly the most confused and frustrating seller ever...

WHERE WE STARTED…

8/10/18, 10:02 AM

Get Started

Hey Meagan! We are a seasonal children's "pop-up" consignment event. We have sales in XX and XX every spring & fall. We usually answer messages personally a few times a day. In the meantime, what can our autoresponder help you with?

Shopping the Event

Selling at the Event

It's something else

Hey is to late to sign up for vip shopping and selling at the XX event

Are you interested in selling items or just shopping?

Both

The XX sale has reached the max of 750 regular sellers and we are now registering RESTOCK sellers who will bring their items after the sale has started so we can restock our sales floor.

Can I still purchase a vip ticket

Yes, there are a limited number still available.

8/10/18, 2:17 PM

What’s a phone number I can call so someone can explain to me how to register to sale and buy

Hi Meagan, there is only me, just the one person behind this whole business. Feel free to call me at XXX-XXX-XXXX and I can explain what I wrote above about being a restock seller. You do not HAVE to buy a ticket to shop the sale, but you do have to buy one if you are not a seller and you want to SHOP EARLY at our PRE-sale event.

WHERE WE PICKED BACK UP THE NEXT SALE SEASON… 9:18 AM

Is there someone I can call for assistance with registering for seller and buyer vip

Shopping the Event

Selling at the Event

It's something else

Hi Meagan, It's the same phone number as last fall. I'll be available for calls after 1 PM Central time today as I'm not in the office yet and I'm the sole person behind this business. Or you can click the buttons here now and our auto-responder will likely answer most of your questions. If you are planning to sell, you do not need to also purchase a VIP Presale shopping ticket. Which is it that you'd like to do. --Very Patient Sale Owner XXX-XXX-XXXX

I want to sell and buy. So what do I need to do?

You need to register as a seller. You do not need to also purchase a ticket for the VIP presale. If you will hit the button above for "selling at the event", instructions will magically appear courtesy of the autoresponder.

You may also visit our website to learn more: www.XXXXXXXX

Do I have to pay anything? Asking cause I lost my debit card this week

Yes, we have a seller's fee of $10 that you'll need to pay to get started setting up your account.

How much is it ? And how would I get u cash?

How would I get you cash!

we cannot accept cash for your seller's fee. we do accept it for payment at the sale.

I’ll probably won’t get my debit card until the week after next when is the deadline to sign up for this?

Sellers will use PayPal as a part of the registration process and you may use funds form a debit/credit card or PayPal account.

How Do I get a PayPal? What is that?

There is no deadline. We will continue to register sellers until we reach our max of 775 sellers, We are more than half way there in just 24 hours.

You can learn more at www.PayPal.com

Dont I have to have my debit or credit card for that also?

Yes, you will need to have a debit or credit card in order to sign up to be a seller

Neither of those will work I already said I’ve lost my card. Can my mom put hers on here for me?

yes, you could use anyone's card during the checkout process of paying your seller's fee.

Can I buy a prepaid debit card

Is there a way to do that

Yes, I suppose that would work. I really can't support you through the PayPal side of paying the seller's fee during the registration process as it is not under our control. We do not have access to what you do in PayPal, we do not access your account or your funding.

Does it have to be in pay pal?I was just going to go to Walmart and buy one of those prepaid debit cards

The checkout process is done THROUGH PayPal. It is literally the system we are using to collect your fee. You can put the money in by using any debit or credit card from any source. But the PayPal system is what processes the fee and sends the money to us. Does that make sense?

Yes thanks

1:01 PM

Can it be mastercard or visa?

I see it now

Would this work?

I don't see why it would not as all you need is to put in a credit or debit card number to pay the seller's fee.

3:41 PM

I was just successful at registering and making the payment. When is the dates that I’m able to sell and buy

Meagan, Have you had a chance to take a look at our website to learn about how it works?

Here's a quick summary:

Selling with us is EASY!

Step 1: REGISTER online to secure your seller account and item check-in time

Step 2: Gather your Items

Step 3: Prep your items - clothing on wire hangers, box & bag other items as needed

Step 4: Create price tags using our easy online system (this also allows you to track your sales each night of the sale!)

Step 5: Bring your items to check-in

Step 6: SHOP EARLY at our PRESALE!!!

Step 7: Return to pickup unsold items or choose to donate them

Step 8: GET PAID via PayPal within a week of the end of the sale $$$

and there are loads of details here on our website: www.XXXXXXX

there will also be a great deal of information heading your way via email shortly.

Can you at least tell me the dates?

well... there are multiple dates involved, but sure, I'll detail them for you here.

Inventory Locks for Sellers:

Friday, March 15 at NOON

Item Check-In: Sunday, March 17 from 3 PM to 7 PM

Item Check-In: Monday, March 18 from 8:30 AM to 7:30 PM Item

Check-In: Tuesday, March 19 from 8:30 AM to 5:30 PM

Presales for Sellers: Wednesday, March 20 (times vary)

Item Pick-up for All Sellers: Saturday, March 23 from 1 PM to 4 PM

10:45 AM

What does inventory locks for sellers mean

Hi Meagan, The "lock" day & time is the deadline for you to enter your items into the online inventory system.

When is the soonest we can do this

You can log in RIGHT NOW and begin entering your items. It appears that you also need to select an item check-in time from the schedule. You should already have started receving detailed emails from us. And we also have our very detailed "how to" page right here: www.XXXXXXXX

Where and how can I select the check in time

You just need to log in to your Seller Home Page using your Username & Password you created when registering. This is where you will DO everything. You need to select a check-in time. You need to enter your items online and then you will print barcoded tags on cardstock paper. Please take a look at the How to Sell page where I've linked you, I do believe it will help answer many of your questions.

Please send me the link to do this

Please go to our website at www.XXXXXXXX

You can use the LOG IN link to access your account and DO all these things.

And we also have our very detailed "how to" page right here: www.XXXXXXXX

10:31 AM

When is the due date to enter our items into the online inventory

Meagan, I'm a little concerned that you don't have that info... are you getting our emails?

Idk I don’t see anything , but wouldn’t it be much simpler to just reply with the date?

What is the date please

Never mind just found the email! Thank you anyways

You must have all items entered by noon on Friday.

FEB 21, 2019, 11:33 AM

You guys aren’t taking any winter clothes for This sale in March in XX right?

Hey I have a question about some of these newborn and 0 to 3 month baby items that I have. Will y’all except the longsleeved onesies and long sleeve clothes? Asking because my daughter was born in May and we dressed her and long sleeve clothes and long sleeve and long pants onesies because they are used to being in the wombAnd babies like to stay bundled up at that age.

Lightweight cotton long sleeved items will be accepted. If they are fleece, velvet, or velour, they need to wait for the fall sale.

You may find our How to Sell page helpful as you prep your items: www.XXXXXXXX Spring Sales: Bring swimsuits, shorts, sleeveless outfits, and sandals to this sale. Long sleeved items that might be worn on Easter such as button-up dress shirts or light sweaters will be accepted, but heavy, wintry fabrics will not. Fall Sales: Bring snow boots, jackets & coats, sweaters, fleece, velour & velvet clothing, and warm fuzzy Halloween costumes to this sale. Cap-sleeved shirts and light, summery fabrics will not be accepted. Both spring & fall sales: Jeans, polo shirts, capri pants, and light cotton long sleeve sleepers & onesies for infants, and dress-up clothing are all appropriate for both spring and fall sales.

4:45 PM

How do I enter my items on the online inventory from this page?

Have you clicked the arrow beside "enter/print/manage items"?

3:58 PM

All I have is a few items to sell am I still able to shop vip

Meagan, you must bring at least 15 items or $50 of inventory to item check-in in order to earn your pass to the seller's presale which is actually earlier than the VIP Presale.

5:26 PM

Ok I have a babybassinet how much should I price that at ?

I also have a couple of rugs, and foam mattress toppers , one of the rugs has a run in it tho .

Meagan, we suggest pricing items at 1/3 to 1/4 of the cost it was new. You can read our website to learn all about how to be a successful seller at our events: www.XXXXXXXX

What about the rug with the run in it? It is not a big run only a few inches long

Can I bring my mother with me to shop?

Meagan, if the rug is damaged, it cannot be sold. Normal wear and tear is expected but not damage.

Your seller presale pass is good for one adult shopper, you may not bring a guest. Are you receiving our seller education emails? We're sending all this info direct to your email for your convenience!

I signed up for a Sunday to bring in my items but not sure if that day is going to work out anymore . Is there anyway I can change my appointment day and time?

Sure! Simply log in to your account, unselect the time you have and choose another one.

It’s saying sorry but u have already selected an appt. how do I unselect it

Having a lot of trouble with this

On mobile, the appointment you have selected is on the top. You must select it and "delete" it before choosing a new time.

How long will check in last I have to be home to get kids off buss by 11 am

All the detailed seller "how-to's" are here on the how to sell page: www.XXXXXXXX

Reread my message please I didn’t ask how to do anything

All of the answers to your questions are on our website that we've worked really hard on. We've worked to make it mobile friendly and put all the details you need right there for you to refer to. We're also emailing most of the same information to you.

I’m not seeing that info

This has been so difficult and you all make it so difficult to even answer questions I probably won’t do this again next year

Where does it say how long check in will last

the answer to your question is on our website. It's in your email too. I will paste is here below as well for your reference. There are 790 sellers signed up for this event. Last week's event had 700 sellers. That's too many people for me to walk through the entire process individually which is why we have the website and send emails.

Allow 30-45 minutes Allow enough time to bring your items into the sale. Park and come in to sign your seller’s agreement and receive your presale pass BEFORE carrying items in. You may use our carts & racks to assist with transport. You may also want to bring your own cart or wagon.

Look how much time was wAsted on that one question you could’ve just pasted it from the beginning and saved 7 minutes of both our lives . You just want to argue

I won’t do this again next year

I don't want to argue, I want you to spend just a moment looking at the information we've provided for you. I have done my best to be immediately responsive to all your questions - morning & night, weekday and weekend. But there is a ton of info available to you and you are not even looking at it. Please avail yourself of the resources we've created to help you. 789 other sellers are managing to find the information. There is just one of me.

Don’t keep on trying to argue w me hun

Where will the check in be held in XX

Are you asking where the event will be located?

Yea all that and reread my question

I read it. I'm clarifying that you are asking for the location of the sale. It is inside the XX Center, XX Street in XX Town. We use Entrance X. This information is all over our website, our Facebook page, and in the 10-12 emails you’ve received from us by now. (screenshot of website with name, address, photo of building, and link to google maps)

MAR 6, 2019, 1:51 PM

What about those?

From your photo, the toes of those sandals appear to be peeling off, they would not be accepted for the sale.

The lights and music function is not working on the bassinet. I guess u couldn’t accept it either?

if it is supposed to light up & play music, that part needs to work as well if it is not possible to remove it entirely. Shoppers want to buy items in good condition that work.

I can remove the box that plays music . Is that ok?

yes, if you can remove that part completely so that it is just a bassinet that is fully functional and not recalled, it can be sold.

MAR 18, 2019, 4:35 PM

Hey am I supposed be printing out some sort of tags or something to put on my items I’ve already added them to the online inventory hand tomorrow I have an appointment at 9:15 AM to bring my items to XX to the XX Center

Yes, you need to generate & print tags using the "print tags" tab inside your MyConsignment Manager account

I don’t have a printer

The tags generate into a PDF document. You can send it to a friend or take it to an office store for printing. Remember, tags need to be printed on cardstock paper.

I don’t know what that is and we don’t have it can u accept regular paper?

It’s asking for a print code????

It’s says to contact you all for a valid print code????

Need the print code now!!! Just drove 20 min with both my kids to print these!! You should’ve told me the print code earlier when I was asking you if I nee

You actually dont need it. If you will just go to OUR website at www.XXXXXXXX and use the seller login link there, you will never ever need to enter the print code.

I am in the seller login

No, you are logging in via www.myconsignmentmanager.com which is a site with a green & white background

If you will just go to www.XXXXXXXXX which is a site with blue & orange background, you don’t need a print code.

MEAGAN SHOWED UP AT THE SALE TO CHECK-IN AND HANDED US HER 24 TAGS PRINTED ON CARDSTOCK.

All categories were “not available” and no sizes were listed.

SHE DIDN’T EVEN BRING THE UNPREPARED ITEMS INSIDE. WE SENT HER TO THE STORE TO GET TAPE & BAGS FOR HER SHOES (16 OF THE 24 ITEMS WERE SHOES)

She did come back with bags, tape, and items. We showed her how to bag the shoes.

We gave her wire hangers for her 6 clothing items, then hung and pinned the tags on for her.

WED 3:31 PM

hello, will I be able to use my debit card at the sale this afternoon

We accept CASH and also Visa, Mastercard, & Discover as credit or debit! We do not accept checks. See you at the sale!

THU 10:14 AM

Any outdoor playhouses at the sale or how can I find out for myself , is there a way to check online ?

THU 11:30 AM

Hundreds of people are shopping so we’re not able to update about pricing or availability of items. Come in & shop!

FRI 11:31 AM

Could you please tell me the email I used for my paypal account ? I’m not able to log into any PayPal account. Not sure if I ever even created a pay pal account. I think I just used a prepaid visa that I bought to sign up for seller registration

FRI 3:44 PM

We’re very busy at the sale trying to sell your items! All of your questions about PayPal and pay out or answered on our website on the how to sell page. They will also be answered in the email that goes out today and repeat it again tomorrow. Please look at the website and your email for the answers to your questions

I did look at the website. when is a good time to call you? I can’t remember If I signed up with a PayPal account or not but I know for sure that I used a prepaid Visa card. Will you please help me look into this when you have time? I keep trying to sign in PayPal account but it isn’t accepting any of my emails and I don’t know why.

We have no access to your PayPal account. All we are going to do is tell PayPal your email address and how much money we owe you. That means the email address that you put into the my consignment manager system, the one that all of our messages are coming too. I’m not sure if you’re getting a reading any of them. The funds will be transferred to PayPal at the email address you used when you signed up for your tagging account. If you are struggling with logging into PayPal, there is nothing I can do to help you. That is between you and PayPal. It is your account. We have no access to it.

I am using that email for my paypal account. The same one I used for my consignment website login and it’s not accepting it. I don’t remember creating a paypal account. Is that something was mandatory when I signed up to be a seller? I don’t understand why it’s not taking my email

Please can I just call you is there a good time?

No, I'm not able to talk you through this because I don't have anything at all to do with your PayPal account. I literally cannot help. You need to call PayPal and talk to THEM about your account. I don't know what email address you put on your PayPal. I don't know anything about it. All I know is what email address you put into MyConsignment Manager and I will soon know how much money we owe you. I will tell PayPal those two pieces of info and they will move funds from our account to yours. After that, it's on you to access those funds.

You can’t tell me if I used a paypal to sign up for sellers registration for my kidsignment?

Meagan, The fact that we use PayPal to collect the seller registration fee has nothing to do with the fact that we use PayPal to pay you out. The two have absolutely nothing to do with each other. It does not matter.

I don’t know what email address you used to sign up for PayPal. That is between you and PayPal

All I am going to do is tell PayPal the email address I know that you used in my consignment manager and how much money we owe you. It is up to you to be sure that the email address you used in my consignment manager is on a PayPal account somehow, somewhere.

And our sale is not named “kidsignment”.

Did I use paypal to sign up for sellers registration? Yes or no please

It does not matter. That is irrelevant.

PayPal is a checkout system. You used it. I do not know if you have an account or what email address you used on your account. It is your account. We have nothing to do with it.

Can I just have a whole bathroom made in a closet that is big enough to be bathroom?

If you can find someone to do the plumbing, I don’t see why not... not my area of expertise...

Wrong person

I figured...

I don’t even have a paypal account out there I’m on the phone with them now are you sure that’s where my payment is going to?

You just need to create a PayPal account with the same email address that you use in my consignment manager. Once again, I know nothing about your account, what email address you use, or if you even have one. If you do not have one, make one.

That’s why I kept asking you if I had to have one to sign up to sell .... I couldn’t remember if I made one or not

FRI 8:54 PM

Everything about the sale has been so confusing for you, I don’t know how to explain any more. You don’t have to have a PayPal account to register. The checkout is done with PayPal but an account is not required to pay the fee. PayPal is simply a checkout system. We went through all this at the time. I have no way to know if you made an account. I don’t know how to explain the sale any better. 750+ other people are able to make sense of our website & emails. I don’t know how to provide more info than we already have.

It’s just confusing when I keep asking the same question but you explain everything else but you don’t answer my question. It’s done and over with nothing else to argue about paypal account has been made with the email that you have [email protected].

Sale was great thanks for the opportunity to be included! Sorry for inconveniencing you so much. My life has been very stressful the last two years . Again I apologize for being hateful to you through messenger I wasn’t sure if I was talking to robot or I just through diff people was messaging me from this account. You take care !

Glad you were pleased with the experience. It certainly has not seemed that way over the past several weeks. Email is our preferred communication and the auto-responder is set up to handle quick questions shoppers have. We put all the seller details in email and on the website. I am sorry your life has been stressful. Since the participating has been so confusing for you, it may be best for you to find another way to sell your items in the future. I’m glad you ended up being pleased with this season in the end.

Thankfully, we never heard from Meagan again.

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