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mentalhealthproviders · 1 month ago
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How to Navigate Cigna Online Therapy Reimbursement in 2025 Online therapy is a convenient way to access mental health care, but if you’re a Cigna member, you may not realize you’re eligible for reimbursement, even if your therapist is out-of-network. This guide will help you navigate the Cigna online therapy reimbursement process, from verifying coverage to submitting a claim successfully. Does Cigna Cover Online Therapy? Yes, Cigna covers a variety of online therapy services under its behavioral health benefits, including: - Individual psychotherapy - Couples and family counseling - Psychiatric assessments and medication management Coverage depends on your plan type and whether your therapist is in-network or out-of-network. - In-Network Providers: Often covered with direct billing and minimal paperwork. - Out-of-Network Providers: Typically require you to pay upfront, then submit for reimbursement. 📌 Helpful Link: Cigna Mental Health Coverage Overview Understanding Cigna’s Reimbursement Policy If you’re working with an out-of-network therapist, Cigna may offer partial reimbursement through a manual claims process. Here's how it works: - You pay your therapist directly. - Your therapist provides you with a detailed receipt or “superbill.” - You submit a claim with Cigna using that documentation. - If eligible, you receive partial reimbursement based on your plan's out-of-network coverage. Note: Not all plans offer out-of-network mental health benefits. Check your Summary of Benefits or call Cigna directly to confirm. Start by calling the number on the back of your insurance card. Then ask about getting reimbursed for online or telehealth mental health services. Eligibility Requirements for Reimbursement Before submitting a claim, ensure: - Your plan includes out-of-network behavioral health benefits. - The provider is licensed and credentialed. - Services are medically necessary and include proper CPT and diagnosis codes. 💡 Tip: Always check for prior authorization requirements, especially for psychiatric services. Step-by-Step: How to File a Reimbursement Claim with Cigna - Check Your Coverage - Log into your Cigna member portal or call the number on your insurance card. - Ask: “Does my plan reimburse for out-of-network mental health therapy?” - Gather Required Documentation - A superbill or itemized invoice including: - Provider’s full name, license, and credentials - CPT codes (e.g., 90834 for individual therapy) - Diagnosis code (ICD-10) - Dates and session fees - Your Cigna member ID and policy information - Download Cigna’s Claim Form - Find it via your member portal or at Cigna Claims Page. - Submit the Claim - Send by mail or upload through your online member account. - Include copies of all required documentation. - Track the Claim - Most claims are processed within 30 days. - If denied, Cigna must provide a written reason, and you can appeal. Tips to Maximize Your Reimbursement - Submit claims as soon as possible. - Double-check all documentation for completeness and accuracy. - Ask your provider to include all necessary details in each superbill. - Use therapists familiar with insurance reimbursement processes. Common Mistakes to Avoid ❌ Denied Claims? Often caused by: - Missing CPT or diagnosis codes - Incomplete claim forms - Not meeting medical necessity criteria - Using non-licensed providers ✅ Fix It: Ask your therapist to revise and resubmit the superbill or appeal the denial with supporting documentation. What to Do If You’re Not Covered If your Cigna plan doesn’t include out-of-network therapy: - Use HSA or FSA funds to cover therapy tax-free. - Consider sliding scale therapists or nonprofit organizations. - Check with your employer during open enrollment for plan upgrades. Start Online Therapy 🎯 Looking for licensed therapists who make insurance claims easy? Try Online-Therapy.com—a flexible, online therapy platform offering superbills and support for insurance reimbursement, including Cigna. 👉 Start your therapy journey today Make the Most of Your Cigna Coverage for Online Therapy Reimbursement for online therapy through Cigna is achievable when you understand the process and carefully prepare your documentation. Whether you’re just starting therapy or already seeing a provider, take advantage of the benefits you’re entitled to and protect your mental health and your wallet. Book a retreat: https://bookretreats.com/search?a=lkkfr Read the full article
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maplesoftware · 2 months ago
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The Role of ChatGPT and Generative AI in Enhancing Patient Billing Communication
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In the new healthcare environment, patient billing messaging was often confusing, time-consuming, and inefficient. Billing has always been done via static systems and hand-to-hand communication, which results in miscommunication, late payment, and unsatisfied patients. 
Now, with generative AI technologies such as ChatGPT, the way patients bill is evolving at lightning speed. These tools are not only making the billing process more transparent and accurate but also more patient-centric. 
This detailed blog explores how ChatGPT and generative AI are changing the way patients bill communication, how it is used, what its value is, and what is to come.  
The Challenges of Traditional Patient Billing Communication
Before diving into the power of generative AI, we should be aware of what isn’t working well with legacy patient billing systems. 
1.  Lack of Transparency  
For patients, bills can be confusing: medical codes, technical slang, vague breakdowns of charges. Such un-definition results in frustration and distrust. 
2.  Time-Consuming Manual Processes  
Billing manual follow-ups and communication with a legacy billing system are slow and inefficient. For instance, patients may need to contact customer service many times to make clarifications or disputes on charges. 
3.  Ineffective Engagement  
Print bills or boring email reminders just don’t connect with patients. A lot of patients ignore these emails and pay back late. 
How ChatGPT and Generative AI Are Transforming Billing Communication?
Intelligent Artificial Intelligence platforms such as ChatGPT have come into their own as solutions to this. This is what they’re doing: 
1.  Simplifying Billing Language  
With ChatGPT, you can reword any complicated medical billing language into simple, understandable patient terms. 
Example: Rather than showing a bill that lists secret numbers like "CPT Code 99213," ChatGPT can say "This is for a routine doctor’s appointment". 
Effect: Patients understand their bills more clearly, conflicts are eliminated, and trust is heightened. 
2.  Automating Real-Time Responses  
With ChatGPT, doctors can provide patients with immediate help when it comes to paying bills. 
Example: If a patient wants to know, "Why isn’t this procedure covered by my insurance?", they get a real-time, in-depth explanation. 
Impact: It makes the customer service team less busy and more satisfied with the patient. 
3.  Proactive Payment Reminders  
Generative AI will remind you personally, by texting, emailing, or in chat, of any payments or due dates. 
Example: "Hi [Patient Name], on [Date] you need to pay for your MRI scan with $150. Click here to pay via credit card or make a payment plan." 
Impact: Reminders are delivered in real-time and personalized to increase payments and profitability. 
4.  Personalized Payment Plans  
AI programs can take a patient’s economic condition and make customized payment plans. 
Example: ChatGPT could propose, "We can see you’ve complained about the bill. ‘Do you want to spread out the payment in three $100 per month payments?". 
Impact: It makes services affordable to patients and makes payments easier to collect for providers. 
What are the Advantages of ChatGPT in Patient Billing? 
1.  Improved Patient Experience  
Generative AI makes it possible to bill for a seamless, humane process, which eliminates stress in the patients and boosts confidence in healthcare staff. 
2.  Cost Efficiency  
By making the billing communication automated, big customer service teams are eliminated and administrative overhead is reduced. 
3.  Increased Revenue Collection  
Patient payments can be paid more regularly due to clear communication and reminders. 
4.  Scalability  
Artificial intelligence communications can manage thousands of patient calls in a row, which is great for healthcare systems. 
Real-World Applications of ChatGPT in Billing Communication
1.  Insurance Coverage Clarifications  
The patient is not even sure what their insurance covers. ChatGPT can walk you through the deductibles, copayments, and out-of-pocket costs in detail. 
Example: "Your insurance pays 80% of this procedure, and you are responsible for the remaining 20%, which is $200. 
2.  Resolving Billing Disputes  
There are no dispute resolutions over billing problems with the help of AI. ChatGPT can walk patients through appealing a decision or righting an error. 
Example: "We know this was a charging error. $50 refunded within 7 business days." 
3.  Multilingual Support  
Generative AI will offer billing messaging in various languages, making it inclusive for different patient groups. 
Example: A patient in Spanish can see the bill in their preferred language and better understand it. 
Addressing Concerns and Limitations  
There is a lot of scope in ChatGPT, but there are some issues that we need to solve: 
1.  Data Privacy and Security  
Healthcare information is extremely private and AI applications must abide by laws such as HIPAA. Encryption and data anonymization should be strong. 
2.  Human Oversight  
AI won’t substitute for empathy altogether. Intricate or personal billing problems may still need humans. 
3.  Accuracy and Training  
AI models have to be continuously trained to offer accurate and context-relevant answers. 
Future Potential of Generative AI in Billing Communication
As generative AI grows, its use of in-patient billing will grow too: 
1.  Predictive Analytics for Billing  
AI could use patient behavior and past payment data to estimate whether or not the payment will take longer so that interventions can be made ahead of time. 
2.  Integration with Wearable Devices  
The AI algorithms of the future could be attached to wearable health devices where patients can see both bill information and health information in real time. 
3.  Voice-Powered Assistance  
ChatGPT-based voice assistants would even be able to walk patients through billing questions through smart speakers or mobile devices for even more convenience. 
Conclusion  
ChatGPT and Generative AI are simplifying, enhancing transparency, and increasing patient interaction in the process of billing patients. With the use of these technologies, physicians will have a faster revenue cycle and a better patient experience. 
The technology will only improve, and the use of Generative AI in healthcare will increase with every passing day, enabling more patient-centric billing. The healthcare systems that take up these technologies today will be in a much better position to respond to the needs of the patients of tomorrow.
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undeadorion · 4 months ago
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I’m so fucking livid.
On Monday I was supposed to have my ADHD evaluation. A virtual interview with a doctor lasting 1.5-2 hours.
Today I got an email saying “btw we will charge your card on file $990 for the appointment. That’s the 20% of the total not covered by insurance.”
I know my benefits. I have a $25 copay for all standard services. And that’s it. For mental health the only things that aren’t just a simple copay are either inpatient care—ie overnight stays—or “intensive outpatient services” which is needing to be in extremely frequent therapy. Like 2-3 sessions A WEEK.
So I told them there must be a mistake. They just told me to set up a payment plan and refused to answer further questions.
I contacted the payment plan email asking for an invoice or an explanation of the cost. They just said “these are the cpt codes we use” and refused to explain further. I cancelled the appointment to avoid being charged and did some research.
All 6 codes were variations of the same thing. Testing with different types of providers for a chunk of time. All were reported by my insurance company as being the $25 copay.
So I went back and told them what my insurance said and asked for a breakdown of how they got from $25 to nearly a thousand fucking dollars. They refused to explain because my appointment was canceled.
Did I stumble into a fucking scam or something?! If $990 is just 20% the full amount is just shy of $5k. For a single sub-2 hour virtual visit. Were they planning to fucking commit me?! Virtually?!? Even the insurance rep I talked to was confused and asked for the clinic’s contact info.
Hopefully I get some insight on Monday. Because what the actual fuck. What sort of healthcare provider refuses to explain what’s being charged?!
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brookemedbil · 4 months ago
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Making the most of Revenue: The Ultimate Guide to Streamlined Medical Billing in Phoenix
Maximizing Revenue: The Ultimate Guide to Streamlined Medical Billing in Phoenix
Maximizing Revenue: The Ultimate Guide ⁢to Streamlined Medical Billing in Phoenix
In the competitive healthcare landscape of Phoenix,maximizing⁣ revenue is essential for​ medical practices‌ to thrive. One of the most ​critical ⁣areas that significantly affects financial health is ⁢medical billing. This comprehensive​ guide will take you⁣ thru the essentials of streamlined⁣ medical billing, highlighting best practices, benefits, and practical tips you can implement to enhance your revenue cycle management.
Understanding‍ Medical Billing
Medical billing is the process of translating⁤ healthcare services‍ rendered into a bill ⁣that can ⁢be⁣ submitted to insurance companies and ⁣patients. In‌ Phoenix, the efficient handling of this process can lead to‌ faster reimbursements and reduced claim denials.
The Importance of Efficient Medical Billing
Faster Payments: Streamlined billing processes ⁢reduce the time⁢ it takes to receive payments from insurance companies.
Reduced⁤ Denials: Proper coding and billing practices can decrease the number of denied claims,wich directly impacts revenue.
Increased Patient ⁣Satisfaction: Clear billing statements contribute to improved ​patient experience, fostering‍ loyalty and ‍encouraging timely ⁢payments.
Key ⁤Components of Streamlined medical Billing
1. Accurate Coding
Proper coding is the⁤ backbone of effective medical billing. ⁢Use‍ the⁣ latest ICD-10, CPT, and HCPCS codes. ‍Continuous training and updates can help ​avoid coding errors, which​ are⁢ a common cause of ⁤claim denials.
2.Automated Systems
Investing in reliable medical billing software can automate ⁢many⁣ tasks, reducing manual errors and enhancing efficiency.‍ key‍ features to look for include:
Claim creation and tracking
Patient ‍billing and payment processing
Integration with EHR⁢ systems
3. Regular​ Training for Staff
Regular ‌training and updates for billing staff on compliance regulations and coding updates ⁤are crucial to ensure⁤ accuracy and efficiency in billing practices.
4.Patient Pre-Authorization
Obtaining authorizations before services are provided can significantly reduce denials. It’s essential to have a system in place for verifying patient ​insurance coverage ahead of appointments.
Benefits of Streamlined medical ​Billing in phoenix
Implementing ‌streamlined ⁤medical billing practices brings numerous advantages ​to⁣ healthcare providers, including:
Higher Collections: efficient billing leads to ⁢fewer missed opportunities to‌ collect payments.
Improved⁢ Cash Flow: ​Faster billing​ cycles mean more predictable cash flow.
Enhanced Compliance: Staying up to‌ date with coding and ⁤billing regulations reduces the risk of audits and penalties.
Practical ‌Tips ⁤for Optimizing Your ⁤Billing Process
1. ⁢Conduct Regular Audits
Periodic billing audits can‌ identify inefficiencies and ‍areas for⁢ betterment. Analyze claim denials‌ and focus on⁣ common mistakes.
2. Implement a Follow-Up‌ System
Establish ⁤a follow-up protocol for unpaid​ claims. ​A proactive approach can significantly improve collection rates.
3. Use Patient-Kind Payment Options
Offer multiple payment options, such as credit cards, payment plans, and online billing. simplifying the payment process increases the likelihood of timely payments.
Case Studies: Success Stories in Phoenix Medical Practices
Case⁢ Study 1: Community Health ⁢Clinic
A community health clinic in Phoenix adopted an automated billing system, which reduced the time to process claims ⁣by‍ 30%. They also implemented regular staff training that resulted in ​a 20% decrease in claim denials.
case ‍Study ⁢2: Specialty Medical Group
A specialty medical‍ group focused on robust patient engagement⁤ by introducing online patient portals. This initiative led to a 15% increase in collections and ⁣improved patient ‍satisfaction scores.
First-Hand Experience: A Medical Practice’s Journey
Dr. Smith, a ⁢family physician ‌in Phoenix, shares his experience ⁤on adopting streamlined billing practices. “Initially, our billing‍ was handled manually, leading to a high number ⁣of errors‍ and delayed payments. After integrating a billing software solution and ⁤conducting staff⁢ training, ⁢we‍ saw immediate improvements⁣ in our revenue cycle.” This shift allowed ⁣Dr. Smith’s practice to focus on patient care⁣ rather than financial‍ issues.
Conclusion: ⁣Take Charge of Your⁣ Billing Process
Streamlined medical billing is ⁤crucial⁣ for maximizing revenue in Phoenix’s​ healthcare environment. By implementing accurate coding,​ utilizing automated systems, providing staff⁣ training, and fostering ⁤patient engagement, ‌medical practices can significantly ‌improve their⁣ financial ‍outcomes. Start​ optimizing your‍ billing process today to​ ensure your practice not only survives but thrives in a ⁣competitive market.
Contact‍ us for Expert Medical ‌Billing Services
If you need assistance in streamlining your medical billing‍ processes, contact ‍us for expert guidance tailored to your needs.
This article provides an​ extensive overview of⁢ streamlined ​medical billing while integrating relevant keywords naturally,ensuring it is SEO-optimized. The article ⁣is also structured with headings and⁢ lists for‌ improved readability, making it an engaging piece for readers seeking‌ to maximize revenue through efficient billing practices.
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pan-era-musings · 1 year ago
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Ramble on
Last night's SOTU was remarkable in that Biden used it as his campaign kick-off oration. Good for him. It's time Biden and the rest of the Dems fight the Repubs with their own tactics.
I hope his statements on abortion and women's health rights rang out loud and clear to the GOP. For a party that swears it wants less government and to keep government out of the daily lives of Americans, their increasingly draconian thoughts on canceling all reproductive rights for women is astounding.
At first it was the abortion issue. Now GOP legislators across the nation are introducing bills that would end most forms of birth control.
A few would make things like D and C's open to investigation by local law enforcement. Some states are trying to make law that would force legal abortion providers to turn over names and medical records of all abortions. If passed, you can expect every woman and medical team involved to be investigated.
Overturning Roe will seriously damage an already damaged GOP of women, regardless of their political leanings, get together for this one issue and make sure women have the same medical rights as men.
I agree with noted columnist Anne Applebaum on one thing. Biden needs to stop talking about the plight of factory workers. Factory workers are not the largest segment of the work force, service workers are. I'd love to see Biden make a serious push to increase the minimum wage to a minimum living wage, fair housing and to insure workers the opportunity to unionize without penalty.
Biden needs to be much more forceful in his approach to the Gaza War.
It is time for America to increase aid shipments to Gaza and Biden's pledge to create a dock for supply boats is a good first step but there is no supply delivery plan or system in place or on paper to make sure the aid gets to those in need. Let's hope the dock is the end of the plan.
It is also time for the US to stop pussyfooting around and tell Israel and Hamas and the Gazans in no uncertain terms that the time for a full cease fire is now. There will be no aid, no money, no support until the killing stops.
Had been one of the speechwriters/policy advisors for the Biden SOTU, I would have wanted this included.
As of now I am putting banks and credit card companies on notice. The days of interest rates that are designed to increase profits and shareholder dividends are over. No longer will you be able to make investors and senior management cash happy at the expense of everyday hardworking Americans. I will get the legislation to limit interest rates.
Full stop.
While I'm tilting at windmills and pipe dreams, I will force all hospitals to make their charges for everything easily available and understandable to the average Americans.
More importantly, the cost of a given surgery should be the cost for everyone. I once had shoulder surgery. The cost was $27K. Another hospital offered the same surgery (same CPT codes) for $9,200.
That is just wrong and must stop now. Medical debt is killing many Americans. It has to stop.
Lastly, no American should ever want for food and shelter. Ever. We can and will make that a reality.
Eventually we need to be like all industrial countries and have single payer healthcare for all.
Thank you and good night.
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umbsofficial · 1 year ago
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Health Insurance Eligibility Verification Guide and Process
In the healthcare sector, ensuring insurance eligibility is a critical step that providers must take before delivering medical services to patients. This process involves confirming a patient's insurance coverage, benefits, and eligibility to facilitate prompt payment and prevent claim denials. Given the intricate nature of insurance policies and regulations, healthcare providers often encounter difficulties in navigating this verification process, leading to billing inaccuracies and patient dissatisfaction.
Consequently, insurance eligibility verification plays a pivotal role in enhancing the patient experience, maintaining regulatory compliance, and minimizing claim rejections. This blog delves into the significance of insurance eligibility verification within the healthcare domain and elucidates its advantages for both patients and providers. As part of United Medical Billing Solutions' commitment to comprehensive healthcare management, we recognize the importance of insurance eligibility verification in streamlining administrative processes and ensuring smooth financial operations for healthcare providers.
What Is Health Insurance Eligibility Verification?
Health Insurance Eligibility Verification entails confirming a patient's insurance coverage, benefits, and eligibility prior to administering medical services. Healthcare providers undertake this process to ascertain the active status of the patient's insurance plan and the coverage of the services they intend to offer.
The verification process encompasses gathering and validating the patient's insurance details, such as their policy number, group number, and subscriber name. Healthcare providers can execute this procedure manually by reaching out to the insurance provider or opt for electronic systems for streamlined verification.
This process holds paramount importance in facilitating prompt payment and averting claim rejections arising from coverage discrepancies or inaccuracies in patient information. Through insurance eligibility verification, healthcare providers can furnish patients with precise estimates of their financial obligations and uphold transparency in the billing process. Ultimately, insurance eligibility verification stands as a pivotal measure in the healthcare realm, ensuring patient contentment, regulatory adherence, and precise billing practices.
Insurance Eligibility Verification Process
The process of verifying insurance eligibility in healthcare typically comprises the following steps:
Gathering Patient Information: Healthcare providers collect demographic and insurance details from the patient, including name, date of birth, insurance policy number, and group number.
Verifying Patient Identity: Providers authenticate the patient's identity by examining their photo ID, insurance card, and relevant documents.
Contacting the Insurance Provider: Healthcare providers reach out to the patient's insurance company to confirm coverage and benefits, utilizing methods such as telephone, mail, or web portals.
Providing Patient Information: Providers furnish the patient's details, including name, policy number, and date of birth, to the insurance provider.
Verifying Eligibility & Benefits: The insurance provider assesses the patient's eligibility for medical services, covering services included in their plan, deductibles, co-payments, out-of-pocket limits, and provider status. Specific CPT codes may also be verified as per standard operating procedures (SOP).
Obtaining Authorization: If prior authorization is necessary for specific medical services, healthcare providers secure the required authorization and referral before administering the service.
Updating Patient Records: Healthcare providers update the patient's record with insurance verification details, encompassing coverage, benefits, and eligibility.
Communicating with the Patient: Providers convey the results of the insurance eligibility verification process to the patient, detailing their financial responsibilities and any coverage limitations.
By adhering to these protocols, healthcare practitioners ensure accurate invoicing, mitigate claim denials, and enhance the overall patient experience.
Benefits of Insurance Eligibility Verification
Insurance eligibility verification in healthcare provides numerous advantages for both healthcare providers and patients, including:
Timely and Accurate Payments: Verifying a patient's insurance eligibility ensures that services rendered are covered under their plan, facilitating prompt payment receipt and minimizing the risk of payment delays or denials.
Improved Revenue Cycle Management: By conducting insurance eligibility verification, healthcare providers can preempt claim rejections stemming from inaccurate patient information or coverage issues. This mitigates the need for resubmissions and enhances overall revenue cycle management.
Enhanced Patient Experience: Insurance eligibility verification contributes to a positive patient experience by offering clarity regarding financial responsibilities, preventing surprise bills, and fostering transparency throughout the billing process.
Compliance with Regulations: Insurance eligibility verification aids healthcare providers in adhering to regulations mandated by HIPAA, which dictate the safeguarding of patient health information.
Increased Efficiency: Employing electronic systems for insurance eligibility verification streamlines the process, reducing the time and resources expended. This enhances efficiency and convenience for both patients and providers alike.
In summary, insurance eligibility verification plays a pivotal role in the healthcare revenue cycle, providing substantial benefits such as ensuring timely payments, averting claim rejections, and delivering an improved patient experience.
Final Thoughts
To conclude, insurance eligibility verification stands as a critical component within the healthcare revenue cycle, offering numerous advantages for both patients and healthcare providers. Through thorough verification of a patient’s insurance coverage, benefits, and eligibility, providers can facilitate timely and precise payments, enhance revenue cycle management, and elevate the overall patient experience.
Nevertheless, erroneous insurance eligibility verification can yield significant adverse ramifications for healthcare practices, encompassing payment delays, administrative inaccuracies, patient dissatisfaction, legal and regulatory repercussions, and diminished operational efficiency. Hence, it is imperative for healthcare practices to execute precise insurance eligibility verification procedures to mitigate such consequences.
By prioritizing accurate insurance eligibility verification, healthcare providers can bolster their financial stability, deliver exemplary care to patients, and uphold compliance with regulations delineated by HIPAA and other healthcare statutes.
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schoolsformedicalbilling · 2 years ago
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Each CPT(R) 2022 Express Reference coding card is designed to facilitate accurate CPT coding by including hundreds of the most reported CPT codes per medical specialty.
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blogltheme · 2 years ago
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amedrcm · 2 years ago
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Billing for medical services
Billing for medical services is an essential aspect of the healthcare system that ensures healthcare providers receive compensation for the services they render to patients. Medical billing involves the process of generating and submitting claims to insurance companies or patients for reimbursement.
The billing process begins with the collection of patient information, such as personal details, insurance coverage, and medical history. Once the services are provided, the medical coder assigns appropriate codes to the procedures and diagnoses based on standardized code sets like ICD-10 and CPT. These codes accurately represent the services provided and are crucial for proper reimbursement.
After coding, the biller compiles the necessary information, including the patient's demographics, procedure codes, and cost, into a claim form. The claim is then submitted to the relevant insurance company or payer for processing. The insurance company reviews the claim for accuracy and compliance with policy guidelines.
Upon approval, the insurance company reimburses the healthcare provider based on the contracted fee schedule or the predetermined rate. However, if the claim is denied, the biller investigates the cause, makes any necessary corrections, and resubmits the claim.
In cases where patients are responsible for payment, such as for uninsured services or deductibles, the healthcare provider sends an invoice directly to the patient. The patient can pay out-of-pocket or through various payment options like cash, credit card, or installment plans.
Medical billing requires a comprehensive understanding of insurance policies, coding systems, and billing regulations. It plays a crucial role in maintaining the financial viability of healthcare organizations and ensuring patients receive accurate and timely reimbursement for the medical services they receive.
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mentalhealthproviders · 1 month ago
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sahraeyll · 3 months ago
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Make The Most Of Revenue: Essential Strategies for Effective Medical Billing and Collections
Maximize Revenue: Essential ‍Strategies for Effective Medical ⁢Billing and Collections
In teh dynamic landscape​ of healthcare, efficient medical billing⁢ and collections are crucial for maximizing revenue and ensuring financial​ health for healthcare providers. With​ rising operational costs and increasing‍ patient volume,adopting effective billing strategies ⁣can ⁤significantly impact your bottom line. This article explores essential strategies for effective medical billing and collections, ensuring your practice thrives⁣ financially while continuing to deliver quality patient care.
Understanding Medical Billing and Collections
Medical billing involves the process of⁤ submitting and following up on claims ‍with health insurance companies to ‍receive payment for services provided⁣ by healthcare professionals. Collections refer to the processes ⁣that manage outstanding payments from patients or insurers ​after‌ the billing process. A seamless combination ‌of both can drastically enhance your ⁣revenue cycle management.
Benefits of⁣ Effective Medical Billing and Collections
Improved Cash ⁣Flow: ​ Efficient ‍billing processes ensure ⁢timely payments and ‌reduced accounts receivable days.
Increased Revenue: Streamlined collections processes help in maximizing payment collection rates.
Enhanced Patient Satisfaction: Clear billing practices improve patient trust and satisfaction.
Compliance and Error Reduction: Well-structured billing systems minimize errors and facilitate adherence to regulations.
Essential Strategies for Maximizing Revenue
1. ⁤Implement a Robust Billing System
Choosing the right medical⁢ billing software ⁣can enhance efficiency. Look for features such as:
Automated ��billing and claims submission
Patient eligibility verification
Real-time tracking of claims‌ statuses
Integrated patient portals for easy payments
2. Train ​Your Staff⁣ Effectively
Investing in staff training is pivotal‌ for an efficient billing process. ⁢Continuous education ensures‍ that your team is up-to-date with:
Regulatory changes in healthcare billing
Insurance policies and coding ‌updates
Best practices in customer service and patient interactions
3. Optimize Coding Practices
Accurate‍ coding is essential in avoiding ​claim denials. Physicians and coding staff‌ should⁤ work closely⁤ to ensure that:
ICD, CPT, and HCPCS codes are applied correctly
Documentation is thorough to support the services billed
Regular audits are conducted to⁤ identify and rectify coding errors
4.Enhance Patient Communication
Clear communication helps minimize⁣ confusion regarding billing processes. Consider these practical tips:
Provide upfront payment estimates to patients.
Offer flexible payment⁤ plans for higher out-of-pocket costs.
ensure that your billing department is​ accessible ⁣for queries.
5. Monitor Accounts Receivable
consistent‍ monitoring of accounts receivable ⁤(AR) helps identify potential revenue leaks. Focus​ on:
Tracking overdue accounts and following up promptly
Analyzing AR aging reports to understand payment patterns
Setting benchmarks for collection rates
6. Utilize Technology and⁤ Automation
automation tools can significantly reduce manual labor and minimize errors. Key ‍technologies to consider include:
Automated‌ reminders for patient payments
Real-time claims processing software
Analytics‌ tools that provide insights into billing trends
Practical Tips for Effective Collections
Collections can ‍be challenging; however, adopting these practical tips can enhance your effectiveness:
Be Proactive: reach out‍ to patients⁣ before their accounts become seriously overdue.
Flexible Payment⁤ Options: Accept various payment methods ⁢(credit card, checks, online payments) to ease the process for patients.
clear Policies: Establish and communicate your collection policies transparently to avoid misunderstandings.
case Studies: Success Stories in Medical Billing
Practice Type
Challenge
Solution Implemented
Results
Dental Clinic
High Rate of Claim⁢ Denials
Revised coding practices and staff training
Increased⁣ claims acceptance by 30%
Physician ‌Group
Slow ⁤Cash Flow
Introduced payment plans and automated billing
Reduced AR‍ days from 60 ⁢to 30
First-hand Experiences: Best Practices
Many healthcare providers close ​to us have shared their ‍insights on effective billing practices:
⁣ ‌“Investing in training for‌ my billing team has drastically improved our claims submission rate. We now see payments coming in without delays!”‌ – Dr. ‍Emily⁣ johnson, Family Medicine
“Being upfront about costs with patients ‍made a significant⁣ difference. Patients are more ⁤likely ‍to honor payments when they know what to expect!” – Mark Thompson, Dental Practice Owner
Conclusion
Maximizing revenue through effective medical billing and collections is essential for the financial sustainability ⁣of healthcare practices. By implementing robust​ systems, ensuring​ quality training, optimizing coding, and maintaining clear communication with ⁣patients, healthcare providers⁢ can enhance​ their revenue cycle management. Remember, the healthcare⁢ landscape is ⁣evolving, and adapting your ⁤billing strategies to⁤ meet changing demands will ⁢not only benefit ​your bottom line but also contribute to overall patient satisfaction. Embrace these essential strategies today to pave your way to financial success!
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hayleymedbil · 11 months ago
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The Ultimate Guide to VA Medical Billing: Streamline Your Practice and Maximize Reimbursements
**Title:** The Ultimate Guide to VA Medical Billing: Streamline Your Practice and Maximize Reimbursements
**Meta Title:** A comprehensive guide to VA medical billing for healthcare practices
**Meta Description:**‍ Learn how to streamline‌ your practice and maximize reimbursements with this ultimate guide‌ to VA ‌medical billing.⁢ Read on to discover practical tips and ‍benefits for your healthcare practice.
**Introduction:** Medical billing can be a complex and ⁣time-consuming process, especially for practices that cater to veterans who are eligible for VA benefits. ‌In order to effectively navigate the intricacies of VA medical billing, healthcare providers must have a clear understanding of the requirements and⁤ guidelines set forth by the Department of Veterans ⁤Affairs. By streamlining their​ billing processes and maximizing reimbursements, healthcare practices can ensure timely and accurate payment for the services they provide​ to‍ veterans. In this ultimate guide to​ VA medical billing, we will explore key ​strategies and best practices to help ​healthcare providers optimize their billing practices and enhance their revenue stream.
**Benefits of Efficient VA Medical Billing:** – Timely reimbursement for services​ rendered – Reduced billing errors and denials – Improved cash flow and⁤ revenue cycle management – Enhanced patient satisfaction and retention – Increased operational efficiency ⁣and productivity
**Practical Tips for Streamlining VA Medical Billing:** 1. Verify Patient Eligibility: Before providing services to a veteran, ​verify their eligibility ⁣for VA⁣ benefits by checking their VA ID card or contacting⁢ the VA directly. 2.‌ Use ⁤Proper Coding: Ensure that all⁣ medical procedures and services are accurately coded using the appropriate CPT (Current Procedural Terminology)‍ and ICD-10 codes. 3. Submit Clean Claims: Double-check⁢ all claims for accuracy and completeness before submission to minimize the risk of denials or rejections. 4. ⁤Implement Electronic​ Claims Submission: Utilize electronic claims submission to‍ expedite the billing process and reduce manual‌ errors. 5. Stay Updated on VA Guidelines: Stay informed about the latest VA billing guidelines and updates‍ to⁢ ensure compliance with regulations. 6. Monitor Accounts Receivable: Keep track of outstanding⁣ claims and‍ follow up on unpaid invoices to prevent revenue leakage. 7. Use Practice Management Software: Invest in a reliable practice ‍management software system to streamline billing operations and improve billing accuracy. 8.⁣ Train Staff: Provide ongoing training for your billing staff to ensure they are up-to-date on VA billing requirements and best practices.
**Case Study:** ABC Medical Clinic implemented a comprehensive VA medical billing strategy that included staff training, electronic claims submission, and regular audits of their ‌billing processes. As a ​result, they saw a 20% ⁢increase in reimbursements and a significant reduction in billing errors.
**My First-Hand Experience:** As a ​healthcare‌ provider who has worked with VA patients for many years, I have seen firsthand the importance of effective VA medical billing practices. ‍By following ‌the tips outlined ⁣in this guide, my practice has been able to streamline our billing processes and improve our reimbursement rates, ultimately leading to better financial health and overall practice efficiency.
mastering VA medical billing is essential for healthcare practices that serve veterans. By implementing the strategies and ⁣tips outlined⁢ in this guide, practices can optimize their billing operations, maximize reimbursements, and ultimately enhance their overall financial health. Stay ‍informed, stay compliant, and watch your ⁣practice ⁣thrive.
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insurebetterhealth-blog · 5 years ago
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Health Care Fraud - The Perfect Storm
Today, health care fraud is all over the news. There undoubtedly is fraud in health care. The same is true for every business or endeavor touched by human hands, e.g. banking, credit, insurance, politics, etc. There is no question that health care providers who abuse their position and our trust to steal are a problem. So are those from other professions who do the same.
Why does health care fraud appear to get the 'lions-share' of attention? Could it be that it is the perfect vehicle to drive agendas for divergent groups where taxpayers, health care consumers and health care providers are dupes in a health care fraud shell-game operated with 'sleight-of-hand' precision?
Take a closer look and one finds this is no game-of-chance. Taxpayers, consumers and providers always lose because the problem with health care fraud is not just the fraud, but it is that our government and insurers use the fraud problem to further agendas while at the same time fail to be accountable and take responsibility for a fraud problem they facilitate and allow to flourish.
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1. Astronomical Cost Estimates
What better way to report on fraud then to tout fraud cost estimates, e.g.
- "Fraud perpetrated against both public and private health plans costs between $72 and $220 billion annually, increasing the cost of medical care and health insurance and undermining public trust in our health care system... It is no longer a secret that fraud represents one of the fastest growing and most costly forms of crime in America today... We pay these costs as taxpayers and through higher health insurance premiums... We must be proactive in combating health care fraud and abuse... We must also ensure that law enforcement has the tools that it needs to deter, detect, and punish health care fraud." [Senator Ted Kaufman (D-DE), 10/28/09 press release]
- The General Accounting Office (GAO) estimates that fraud in healthcare ranges from $60 billion to $600 billion per year - or anywhere between 3% and 10% of the $2 trillion health care budget. [Health Care Finance News reports, 10/2/09] The GAO is the investigative arm of Congress.
- The National Health Care Anti-Fraud Association (NHCAA) reports over $54 billion is stolen every year in scams designed to stick us and our insurance companies with fraudulent and illegal medical charges. [NHCAA, web-site] NHCAA was created and is funded by health insurance companies.
Unfortunately, the reliability of the purported estimates is dubious at best. Insurers, state and federal agencies, and others may gather fraud data related to their own missions, where the kind, quality and volume of data compiled varies widely. David Hyman, professor of Law, University of Maryland, tells us that the widely-disseminated estimates of the incidence of health care fraud and abuse (assumed to be 10% of total spending) lacks any empirical foundation at all, the little we do know about health care fraud and abuse is dwarfed by what we don't know and what we know that is not so. [The Cato Journal, 3/22/02]
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2. Health Care Standards
The laws & rules governing health care - vary from state to state and from payor to payor - are extensive and very confusing for providers and others to understand as they are written in legalese and not plain speak.
Providers use specific codes to report conditions treated (ICD-9) and services rendered (CPT-4 and HCPCS). These codes are used when seeking compensation from payors for services rendered to patients. Although created to universally apply to facilitate accurate reporting to reflect providers' services, many insurers instruct providers to report codes based on what the insurer's computer editing programs recognize - not on what the provider rendered. Further, practice building consultants instruct providers on what codes to report to get paid - in some cases codes that do not accurately reflect the provider's service.
Consumers know what services they receive from their doctor or other provider but may not have a clue as to what those billing codes or service descriptors mean on explanation of benefits received from insurers. This lack of understanding may result in consumers moving on without gaining clarification of what the codes mean, or may result in some believing they were improperly billed. The multitude of insurance plans available today, with varying levels of coverage, ad a wild card to the equation when services are denied for non-coverage - especially if it is Medicare that denotes non-covered services as not medically necessary.
3. Proactively addressing the health care fraud problem
The government and insurers do very little to proactively address the problem with tangible activities that will result in detecting inappropriate claims before they are paid. Indeed, payors of health care claims proclaim to operate a payment system based on trust that providers bill accurately for services rendered, as they can not review every claim before payment is made because the reimbursement system would shut down.
They claim to use sophisticated computer programs to look for errors and patterns in claims, have increased pre- and post-payment audits of selected providers to detect fraud, and have created consortiums and task forces consisting of law enforcers and insurance investigators to study the problem and share fraud information. However, this activity, for the most part, is dealing with activity after the claim is paid and has little bearing on the proactive detection of fraud.
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4. Exorcise health care fraud with the creation of new laws
The government's reports on the fraud problem are published in earnest in conjunction with efforts to reform our health care system, and our experience shows us that it ultimately results in the government introducing and enacting new laws - presuming new laws will result in more fraud detected, investigated and prosecuted - without establishing how new laws will accomplish this more effectively than existing laws that were not used to their full potential.
With such efforts in 1996, we got the Health Insurance Portability and Accountability Act (HIPAA). It was enacted by Congress to address insurance portability and accountability for patient privacy and health care fraud and abuse. HIPAA purportedly was to equip federal law enforcers and prosecutors with the tools to attack fraud, and resulted in the creation of a number of new health care fraud statutes, including: Health Care Fraud, Theft or Embezzlement in Health Care, Obstructing Criminal Investigation of Health Care, and False Statements Relating to Health Care Fraud Matters.
In 2009, the Health Care Fraud Enforcement Act appeared on the scene. This act has recently been introduced by Congress with promises that it will build on fraud prevention efforts and strengthen the governments' capacity to investigate and prosecute waste, fraud and abuse in both government and private health insurance by sentencing increases; redefining health care fraud offense; improving whistleblower claims; creating common-sense mental state requirement for health care fraud offenses; and increasing funding in federal antifraud spending.
Undoubtedly, law enforcers and prosecutors MUST have the tools to effectively do their jobs. However, these actions alone, without inclusion of some tangible and significant before-the-claim-is-paid actions, will have little impact on reducing the occurrence of the problem.
What's one person's fraud (insurer alleging medically unnecessary services) is another person's savior (provider administering tests to defend against potential lawsuits from legal sharks). Is tort reform a possibility from those pushing for health care reform? Unfortunately, it is not! Support for legislation placing new and onerous requirements on providers in the name of fighting fraud, however, does not appear to be a problem.
If Congress really wants to use its legislative powers to make a difference on the fraud problem they must think outside-the-box of what has already been done in some form or fashion. Focus on some front-end activity that deals with addressing the fraud before it happens. The following are illustrative of steps that could be taken in an effort to stem-the-tide on fraud and abuse:
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- DEMAND all payors and providers, suppliers and others only use approved coding systems, where the codes are clearly defined for ALL to know and understand what the specific code means. Prohibit anyone from deviating from the defined meaning when reporting services rendered (providers, suppliers) and adjudicating claims for payment (payors and others). Make violations a strict liability issue.
- REQUIRE that all submitted claims to public and private insurers be signed or annotated in some fashion by the patient (or appropriate representative) affirming they received the reported and billed services. If such affirmation is not present claim isn't paid. If the claim is later determined to be problematic investigators have the ability to talk with both the provider and the patient...
- REQUIRE that all claims-handlers (especially if they have authority to pay claims), consultants retained by insurers to assist on adjudicating claims, and fraud investigators be certified by a national accrediting company under the purview of the government to exhibit that they have the requisite understanding for recognizing health care fraud, and the knowledge to detect and investigate the fraud in health care claims. If such accreditation is not obtained, then neither the employee nor the consultant would be permitted to touch a health care claim or investigate suspected health care fraud.
- PROHIBIT public and private payors from asserting fraud on claims previously paid where it is established that the payor knew or should have known the claim was improper and should not have been paid. And, in those cases where fraud is established in paid claims any monies collected from providers and suppliers for overpayments be deposited into a national account to fund various fraud and abuse education programs for consumers, insurers, law enforcers, prosecutors, legislators and others; fund front-line investigators for state health care regulatory boards to investigate fraud in their respective jurisdictions; as well as funding other health care related activity.
- PROHIBIT insurers from raising premiums of policyholders based on estimates of the occurrence of fraud. Require insurers to establish a factual basis for purported losses attributed to fraud coupled with showing tangible proof of their efforts to detect and investigate fraud, as well as not paying fraudulent claims.
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codingmaterials · 5 years ago
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CPT 2021 Express Reference Coding Card: Orthopaedics
Time to get updated CPT 2021 Express Reference Coding Card: Orthopaedics is open to purchase for just $24.95 at Coding Materials- an online store for all medical coding & billing books and resources. Book your copy at the earliest to avail discount of upto 10%.
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schoolsformedicalbilling · 2 years ago
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This video covers the following CPT modifiers: 96, 23, 53, 62, and 92
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tubal-facts · 6 years ago
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I'm on my parents' insurance. Can I get sterilized without them finding out? (US)
Frankly, it is important to evaluate the worst that would happen if they somehow found out. Would the relationship simply become tense or uncomfortable? Or would you be risking material harm (being thrown out, violence, disownment, etc.)?
Guide: How to get sterilized while on a parent's insurance plan
General: Insurance Coverage for Sterilization
Here is our article on insurance coverage for sterilization in the US. Because most sterilization procedures are covered at 100% under the ACA, your parents will not have to pay a cent! But you individually should be be prepared to pay any smaller fees that are not covered. (It happens occasionally - I had to pay about $200 in hospital fees that were not covered by my insurance.)
General information: Bedsider's guide on how to get privacy on your parents' insurance - applies to sexual health in general.
Specific Guidelines
1. Get an insurance card
Your parent (the plan subscriber) should be able to order a card for every insured family member on the plan.
You can say that you need the card in case of emergency (which is true - you should be carrying it with you just in case) or for a regular annual checkup.
2. Find a doctor
If you don't already have a doctor who is a gynecologist and a surgeon, find a doctor.
Make sure your chosen doctor is in your health insurance network. Use the tool on your insurance company's website to check. If no tool is available, call your insurance company using the number on the back of your card and ask if the specific doctor is in-network.
Some insurance plans require you to get a referral from a family doctor/GP/primary care provider (PCP) before you can see an OB/GYN specialist. In general, most PPO plans don't require this and even many HMOs now consider gynos to be primary care providers (PCPs). Check with your insurance plan.
If they require a referral, then you need to get a referral from either your regular family doctor or a family doctor off the childfree-friendly lists. (You may keep the reason for the referral generic, such as "to discuss birth control options", if you don't want the GP to know that you're seeking sterilization.)
3. Make an appointment
Call the doctor's office and make the appointment for your sterilization consult. (When I called to make my appointment, I asked "Would Dr. X consider permanent sterilization on a 23 year old with no children?" It's not foolproof, but if the receptionist is taken aback, it's probably not a good sign.)
If it's a doctor you already see, you have the option of bringing it up at a regular appointment.
4. After your appointment
After your appointment, your doctor's office will bill your insurance company.
If your parents access the insurer's website, they'll likely be able to see the reason for your appointment, but that reason is usually generic: "annual physical" or "consultation for contraceptive options". It's very unlikely to say "sterilization consult" because there is no billing code specifically for that; it's for contraceptive consult in general. The Explanation of Benefits (EOB) statement will have a code that corresponds to the reason for the appointment, so it will also be generic.
If you book your appointment as an annual, like I did, then it'll be billed as an annual checkup. Your parent will have no way of knowing sterilization (or even contraception) was discussed at the appointment.
4b. Subsequent appointments
If you have subsequent consultations other than the pre-op appointment, they will also be billed under a "consultation for contraceptive options" code. (You can't have more than one annual physical per year.)
Same applies if you're turned down and need to see more than one doctor to get approved.
5. The surgery
A few days (usually up to a week) before surgery, you'll have a pre-operative appointment to make sure everything is good to go. For the purposes of insurance billing, the pre-op appointment is considered part of the surgery, so it won't be billed directly.
On the day of the surgery, find a non-family member to drive you. (If you need your parents to drive you, it'll be more challenging. Make sure you tell your doctor and pre-op nurses that your ride does not know what you're having done. They will keep your confidence. But this isn't recommended; find someone else to drive you if at all possible.)
If you're living with your parents, it'll be hard to hide the fact that you had surgery, but they don't need to know what the surgery was for. Many other gynecologic laparoscopies and exploratory procedures have similar recovery periods. (A personal tip: saying you had a "minor gynecologic laparoscopy" is both truthful and keeps your private business private.)
6. After your surgery
After your surgery, your doctor's office and hospital or surgical facility will bill your insurance company. It will be billed under a sterilization diagnosis code; this is unavoidable. It will also have the procedure code (CPT). At this point, if your parent checks the insurer's website or searches the codes from the EOB, they will be able to find out that you had a sterilization procedure. This is why I recommend following the Bedsider guide on how to get privacy on your parents' insurance.
If you live with your parents, you have the option of intercepting mail from your insurer and keeping the EOBs pertaining to your surgery.
If you live at a different address, your providers (doctor and hospital/surgical facility) will send mail to your address. However, your health insurer will send mail to the subscriber's address, which is still your parents' address.
1-2 weeks post-surgery, you'll have a post-op appointment (follow up with the surgeon) to make sure you're recovering properly. For the purposes of insurance billing, the post-op appointment is considered part of the surgery, so it won't be billed directly.
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