#don't outsource it to an AI. You are lowering the overall tech literacy of the population here and im not kidding
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the issue with AI chatbots is that they should NEVER be your first choice if you are building something to handle easily automated forms.... consider an algorithmic "choose your own adventure" style chatbot first
it really seems to me that the air canada chatbot was intended to be smth that could automatically handle customer service issues but honestly... if you do not need any sort of "human touch" then i would recommend a "fancier google form"... like a more advanced flowchart of issues. If you NEED AI to be part of your chatbot I would incorporate it as part of the input parsing - you should not be using it to generate new information!
#literally everyone sees AI and gets so hard they black out and it ANNOYS me!#prediction/recognition AI is fine i guess it's not without flaws but it is leagues better than generative AI#but also - use the right tool for the job#like the article said it was using ai chatbot to handle customer service. Is it so hard to create a series of pre-made questions to guide#-a customer through the process? (this is called a wizard i think)#(most importantly wizards have been around for pretty much as long as GUIs have)#'oh but you need to hardcode it' yeah and hardcoding stuff came free with having a job. Turn your questions into a series of markdown#-documents if you need someone with no tech skill to come in and put in the questions#don't outsource it to an AI. You are lowering the overall tech literacy of the population here and im not kidding#there are good uses of AI.. Woebot is a really good chatbot that uses AI precisely because it has a lot of human oversight in it#but i really think that AI is something that you better have a PERFECT - not just good - justification for#sorry.... angry tech guy rant.... i swear i dont do this in real life... i just like typing...
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