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5 Best Open source Ticketing system in 2020

There are only a couple of completely open-source ticketing system (or help desk software) those can be used to provide help or information to customers to solve issues or problems. What's a Ticketing System? In layman language, the Ticketing system is a tool designed to help companies to manage and solve their customer problems or give them support. You can also call it a trouble ticket system, support ticket, request management or incident ticket system. There are two different support levels: firstly, the service area, which is responsible for external customers (consumers or companies), and secondly, support teams, the internal clients, i.e. employees, look after. However, both variants follow the same basic concept: They organize and automate problem-solving processes using a tracking system and increase the efficiency of the support. Ticket management software tools are also a specific type of help desk software let us manage inquiries takes place that helps businesses to analyze their customer satisfaction level and how fast their problems have been solving by them. Of course, solving customers problems quickly will impact positive effect on customer loyalty. Thus, ticketing software will help in bringing all customers issues at one place and gives a clear idea about how many raised query are in the pipeline and those are already solved. Most of the help desk software comes with Ticketing management software for support desk while there are also dedicated Ticketing tools. Before moving further to know about the Open source tools available to create a Ticketing system free of cost, let's know what are the functions of a help desk software: Core things offered by help desk systems? The medium of contact: To cater to the customer's problems and issues different companies offer different mediums to their customers to reach customer service. It could email, Twitter, Facebook, live chats, telephone, website, messengers or SMS. So, what help desk software does, it comprises all theses various channels and brings them to one Dashboard so that you do not have to monitor different mediums in parallel. Ticketing: Now, as I said Tickinting is a part of Help desk software in which any query registered by the customer will call Ticket in the form of a document with certain file number under which the rest of the processing takes place. Provide information about customer's details to previous communications including current status. This enables companies to easily track all issues of the customer to provide them with timely and quick support. Levels of support: Support is divided into certain levels, first the employee of the company will try to solve the query himself and in case s/he is unable to do that, can forward it to a competent expert in that field regarding which the query was generated. Responsibilities and status are always recorded in the customer service software. Automation: With the advancements, Help Desk software can effectively automate the repeated process; things like Ticket allotment and notification on its process also can be automated; the customer often has the option of automatically giving feedback or asking further questions; bots are also nowadays part of automation. Analyzes: In the background, the service desk collects a wide range of information, which can range from processing time to customer satisfaction. Knowledgebase: You can create a wide knowledge base "How To or FAQ" for your customers, reducing considerably the number of support requests.

6 Top Free & Open Source Ticketing System Software

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