ok I know everyone complains emails but there is no greater joy in my life than emailing somewhere that's been like "hey >:( why haven't you done this >:(" and being able to be like "oh actually, I called up ^_^ turns out that I couldn't do it because you fucked up! that's ok, I've gone out of my way to remedy this problem. let me know if there's anything else I can do to help in future!" it's cathartic. after they've fucked me over so much already? yeah. it feels great.
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