#nplsentimentanalysis

[quantzig]

NLP Sentiment Analysis Reduces Customer Churn

The Customer The client is a Boston-based pharmaceutical and biotechnology company in the United States. One of the first US generic medication makers is this client. They mostly create medications for the treatment of arthritic ailments, cardiovascular problems, and other mild to serious illnesses.

Challenge of NLP Sentiment Analysis

Determine the main emotional causes Boost your customer service crisis intervention

The client was searching for a reliable NLP Sentiment Analytics solution provider to address these issues when one of their teams got in touch with our specialists.

The Answer for NLP Sentiment Analysis The client was able to better understand how customers actually interacted with their products thanks to their partnership with Quantzig, which gave them access to social media comments and responses.

Also, this client was engaged in numerous digital marketing initiatives. By offering improved support and transparency through current information, NLP sentiment analysis paired with opinion mining and sentiment analysis helped the client refine their digital marketing communication approach. The customer was able to swiftly assess and visualise the KPIs thanks to Quantzig's superior sentiment analysis and specially curated sentiment analysis of pharmaceutical items.

Quantzig's sentiment analysis on pharmaceuticals helped clients do more than redefine human agents. NLP sentiment analysis allowed the client to redesign and train the chatbot to recognize the client's mood and respond accordingly.

The main business results of this NLP sentiment analysis are:

Advanced pre-trained chatbot Adaptive Customer Service 57% reduction in customer churn in FY19-20 Digital marketing redefined strategy Efficient crisis management

With decades of experience, Quantig has proven itself time and time again. Through our customer-centric policies and advanced analytics solutions, our customers say:

"Quantzig's experts, along with their excellent data analytics solutions, have helped us significantly reduce customer churn without a significant impact on our budget!" 

Contact Quantzig's Experts here