#salesforce texting

[sandipanks]

Enhanced Client Interaction for a US-based Cash Advance Fintech Company with Our Salesforce Messaging App

[jessica-kane-blog]

Salesforce Text Messaging Integration

Salesforce SMS integration acts as a strategic link, enabling businesses to harness the power of text messaging as an effective marketing tool. Lead Manager Ninja, a robust Salesforce Communication App, facilitates Salesforce Text Messaging Integration, allowing companies to broadcast messages to a vast customer base simultaneously. Moreover, this powerful app empowers organizations to track and analyze the performance of their SMS marketing campaigns, providing valuable insights into their campaign's success.

[reddragdiva]

Salesforce: AI agents don’t work — but we’re charging 6% more for AI anyway

https://pivot-to-ai.com/2025/06/18/salesforce-ai-agents-dont-work-but-were-charging-6-more-for-ai-anyway/ - text

[manamediamarketing]

The Future of Digital Marketing in 2025 – Trends Every Business Must Adopt

Introduction

As we step into 2025, digital marketing is evolving at an unprecedented pace. Businesses that stay ahead of trends will increase brand visibility, attract more leads, and boost conversions. From AI-driven SEO to hyper-personalized marketing, the digital landscape is more competitive than ever.

Whether you’re a small business owner, entrepreneur, or marketing professional, understanding these trends will help you craft a winning digital marketing strategy. Let’s explore the top digital marketing trends for 2025 that will shape the future of online success.

1. AI-Powered SEO is the Future

Search engines are becoming smarter and more intuitive. With AI-powered algorithms like Google’s MUM (Multitask Unified Model) and BERT (Bidirectional Encoder Representations from Transformers), traditional SEO tactics are no longer enough.

How AI is Transforming SEO in 2025?

✔ AI-driven content creation: Advanced AI tools analyze search intent to create highly relevant, optimized content. ✔ Predictive analytics: AI predicts user behavior, helping businesses optimize content for better engagement. ✔ Voice and visual search optimization: As voice assistants like Siri, Alexa, and Google Assistant become more popular, brands must adapt their SEO strategy to long-tail conversational queries.

Actionable Tip: Optimize for natural language searches, use structured data markup, and ensure website accessibility to improve rankings in 2025.

2. Video Marketing Continues to Dominate

With platforms like TikTok, Instagram Reels, and YouTube Shorts, video marketing is becoming the most powerful form of content in 2025.

Why is Video Marketing Essential?

📌 80% of internet traffic will be video content by 2025 (Cisco Report). 📌 Short-form videos increase engagement and hold attention longer than static content. 📌 Live streaming and interactive videos help brands connect with audiences in real-time.

Actionable Tip: Focus on storytelling, behind-the-scenes content, product demonstrations, and influencer collaborations to boost engagement.

3. Hyper-Personalization with AI & Data Analytics

Consumers expect highly personalized experiences, and AI-powered marketing automation makes it possible.

How Does Hyper-Personalization Work?

✔ AI analyzes customer behavior and past interactions to create tailored marketing messages. ✔ Email marketing campaigns are dynamically personalized based on user interests. ✔ Chatbots and voice assistants provide real-time, customized support.

Actionable Tip: Leverage tools like HubSpot, Salesforce, and Marketo to automate personalized marketing campaigns.

4. Influencer Marketing Becomes More Authentic

The influencer marketing industry is projected to reach $21.1 billion by 2025. However, brands are shifting from celebrity influencers to micro and nano-influencers for better authenticity and engagement.

Why Micro-Influencers Matter?

🎯 Higher engagement rates than macro-influencers. 🎯 More trust & relatability with niche audiences. 🎯 Cost-effective collaborations for brands with limited budgets.

Actionable Tip: Partner with influencers in your niche and use user-generated content (UGC) to enhance brand credibility.

5. Voice & Visual Search Optimization is a Must

By 2025, 50% of all searches will be voice or image-based, making traditional text-based SEO insufficient.

How to Optimize for Voice & Visual Search?

✔ Use long-tail keywords & conversational phrases. ✔ Optimize images with alt text & structured data. ✔ Ensure your site is mobile-friendly and fast-loading.

Actionable Tip: Implement Google Lens-friendly content to appear in image-based search results.

Conclusion

The future of digital marketing in 2025 is driven by AI, personalization, and immersive experiences. If you’re not adapting, you’re falling behind!

 Looking for expert digital marketing strategies? Mana Media Marketing can help you grow and dominate your niche. Contact us today!

[laxmankodadala]

Small Business Must-Haves: The Best Tools for internal communication software

Team members can no longer rely on one-on-one conversations with coworkers in today's modernising workplace, and sending important files or sharing every little detail via email—which can take a lot of time because of its protocol—to accomplish these tasks. Selecting internal communication softwares can be the finest choice because it enhances time management, team productivity, and collaboration in addition to communication.

Little and microbusiness owners turn to social chat applications since they don't meet their needs and they believe work chat platforms are too expensive. Some were forced to use them due to an unforeseen pandemic disease. However, because of their subscription programs, some of the best products are able to provide excellent services at a low cost.

The following are some of the most effective communication tools for your business.

1. Troop Messenger

Troop Messenger is considered the best internal communication software, which can be used as a business messaging tool, work chat tool, and instant messaging tool for both office and remote work.

Troop Messenger shocked the market in a short amount of time, and many companies chose it after discovering its innovative capabilities, which are likely to be included in future updates of major applications or may not be present in apps available today.

Troop Messenger's thorough investigation led to the addition of new functions to the instrument, which is inexpensive and appropriate for use in any field. The military and NASA might exchange secret information using this safe and secure team texting tool.

Features

Remote screen sharing and controlling

Join Now, allows the user to join the missed group audio or video call while ongoing

Burnout

Live Location Tracking

Jointly Code

Advanced Search Filters

Forkout

2. Microsoft Teams

Office 365 plans can be accessed by users of Microsoft Teams, a proprietary internal communication software created by Microsoft and included in the Microsoft 365 product line. If you utilise more Microsoft apps at work, this is the right collaboration tool.

Features

Meeting Recordings

Screen sharing

All Microsoft 365 apps and services may be accessed with a single sign-on.

Cloud-based solution

100+ Participants capacity

3. Slack

Slack Technologies, an American software business that created the exclusive team communication platform Slack, was purchased by Salesforce in 2021. Because of its price, startups might be interested in it, and it could be a helpful tool for communication at work. It is a better alternative to email services because of its corporate key management, two-factor authentication, data encryption, and other features.

Features

Files sharing

Voice and Video calls

File sharing

Apps & Integrations

Slack Connect

4. Flock

Flock is a well-integrated enterprise communication tool with Twitter, Google Calendar, Trello, Jira, Google Drive, GitHub, and so on, which helps your team save time from switching between multiple tools.

Features

Well Integrated

Automate workflows

Polls

Notes

To-dos

Reminders

5. Twist

Twist was created to withstand the unique demands of contemporary work by a remote workforce consisting of more than 70 individuals across more than 25 nations. This internal communication software allows users to follow the thread conversations of users who are at least one month old. For distant workers, this team communication solution is perfect. To make user cooperation simple, Jira Software, Google Drive, Pipedream, Google Calendar, and other tools are integrated.

Features

Organized conversations

Private Conversations

Thread Conversations

Well Integrated

Project Management

6. Ryver

With emails, group chat, task management, and audio & video calls, Ryver allows the users to handle team communication in ONE APP. Ryver provides a discount to non-profit organizations and educational institutions, making it a useful team communication tool for them.

Features

Well Integrated

Task Management

Advanced Team Management

Custom Invite Links

Unlimited file sharing

Conclusion

We think the information on our blog will assist you in selecting the most appropriate technologies for internal communication software. Prior to selecting a chat tool, assess the demands of your business and carry out market research on the features, functionality, user or customer reviews, and other elements of the tool. As a result, you are not required to replace the tool even if it does not satisfy your needs.

[arzelace]

5 Trends in ICT

Exploring the 5 ICT Trends Shaping the Future The Information and Communication Technology (ICT) landscape is evolving at a rapid pace, driven by advancements that are transforming how we live, work, and interact. Here are five key trends in ICT that are making a significant impact:

1. Convergence of Technologies

Technologies are merging into integrated systems, like smart devices that combine communication, media, and internet functions into one seamless tool. This trend enhances user experience and drives innovation across various sectors

Convergence technologies merge different systems, like smartphones combining communication and computing, smart homes using IoT, telemedicine linking healthcare with telecom, AR headsets overlaying digital on reality, and electric vehicles integrating AI and renewable energy.

2. Social Media

Social media platforms are central to modern communication and marketing, offering real-time interaction and advanced engagement tools. New features and analytics are making these platforms more powerful for personal and business use.

Social media examples linked to ICT trends include Facebook with cloud computing, TikTok using AI for personalized content, Instagram focusing on mobile technology, LinkedIn applying big data analytics, and YouTube leading in video streaming.

3. Mobile Technologies

Mobile technology is advancing with faster 5G networks and more sophisticated devices, transforming how we use smartphones and tablets. These improvements enable new applications and services, enhancing connectivity and user experiences.

Mobile technologies tied to ICT trends include 5G for high-speed connectivity, mobile payment apps in fintech, wearables linked to IoT, AR apps like Pokémon GO, and mobile cloud storage services like Google Drive.

4. Assistive Media

Assistive media technologies improve accessibility for people with disabilities, including tools like screen readers and voice recognition software. These innovations ensure that digital environments are navigable for everyone, promoting inclusivity.

Assistive media examples linked to ICT trends include screen readers for accessibility, AI-driven voice assistants, speech-to-text software using NLP, eye-tracking devices for HCI, and closed captioning on video platforms for digital media accessibility.

5. Cloud Computing

Cloud computing allows for scalable and flexible data storage and application hosting on remote servers. This trend supports software-as-a-service (SaaS) models and drives advancements in data analytics, cybersecurity, and collaborative tools.

Cloud computing examples related to ICT trends include AWS for IaaS, Google Drive for cloud storage, Microsoft Azure for PaaS, Salesforce for SaaS, and Dropbox for file synchronization.

Submitted by: Van Dexter G. Tirado

[hostpyters]

Reply.io is a sales engagement platform designed to help sales teams automate and manage their outreach efforts through multiple communication channels. It aims to streamline the process of engaging with prospects and customers, thereby increasing productivity and efficiency.

Below is a detailed review of its features and functionalities:

Key Features

Multi-Channel Outreach:

Email Campaigns: Automate and personalize email sequences to reach prospects effectively.

Phone Calls: Integrates with VoIP services to facilitate direct calling from the platform, including features like call recording and logging.

Social Media: Allows outreach via LinkedIn, including automated message sequences.

SMS and WhatsApp: Supports text-based outreach through SMS and WhatsApp for more direct communication channels.

Automation and Sequencing:

Automated Workflows: Create automated workflows that sequence multiple touch points across different channels.

Conditional Logic: Use conditional steps to branch sequences based on recipient behavior, such as email opens or replies.

Task Automation: Automate repetitive tasks such as follow-ups, reminders, and updating CRM records. Personalization and AI:

Email Personalization: Use dynamic fields to personalize email content, increasing engagement rates.

AI-Powered Suggestions: AI tools provide suggestions for improving email content and outreach strategies.

Personalized Videos: Integrates with video messaging tools to include personalized video content in emails.

Integration and API:

CRM Integration: Seamlessly integrates with major CRM systems like Salesforce, HubSpot, and Pipedrive, ensuring data synchronization.

API Access: Provides API access for custom integrations and automations, allowing for greater flexibility.

Third-Party Tools: Connects with various other tools such as Zapier, Slack, and Google Apps to enhance functionality.

Analytics and Reporting:

Campaign Analytics: Detailed analytics on email open rates, reply rates, click-through rates, and more.

A/B Testing: Test different versions of emails to determine which performs better.

Team Performance: Track team performance metrics to identify areas for improvement and optimize outreach efforts.

Contact Management:

Lead Management: Centralized database for managing contacts and leads, with segmentation and filtering options.

Enrichment: Automatic data enrichment to enhance lead profiles with relevant information.

Prospect Importing: Easily import contacts from CSV files or directly from integrated CRM systems.

Pros Comprehensive Multi-Channel Outreach: Supports a variety of communication channels, providing a holistic approach to sales engagement.

Advanced Automation and Sequencing: Powerful automation features help streamline workflows and increase efficiency.

Deep Personalization: Tools for email and video personalization improve engagement and response rates.

Robust Integration Capabilities: Seamless integration with CRM systems and other third-party tools enhances data synchronization and workflow automation.

Detailed Analytics: Comprehensive reporting and analytics provide insights into campaign performance and team productivity.

Cons Complexity: The extensive features and customization options can be overwhelming for new users, requiring a learning curve to fully utilize the platform.

Cost: Pricing can be relatively high, especially for smaller businesses or startups with limited budgets.

Limited Free Tier: The free tier offers limited functionality, which may not be sufficient for more extensive outreach needs.

Reply.io is a powerful and versatile sales engagement platform that offers a comprehensive suite of tools for multi-channel outreach, automation, and personalization. Its robust integration capabilities and detailed analytics make it an excellent choice for sales teams looking to optimize their engagement strategies and improve productivity. However, the complexity and cost may pose challenges for smaller organizations or those new to such platforms. Overall, Reply.io provides significant value for businesses seeking to enhance their sales outreach and engagement efforts.

[jessica-kane-blog]

SMS App For Salesforce

Lead Manager Ninja revolutionizes business communication with Salesforce. The SMS App for Salesforce - Lead Manager Ninja is an all-in-one communication tool that allows you to interact via SMS, WhatsApp, Facebook, Instagram, Telegram, and InApp Emails, with all your chat and email history conveniently accessible in one place.

[awsqualitytechnologies]

Unlock CRM Performance with a Free Salesforce Audit + CPQ Review from a Trusted Salesforce Consulting Company

Looking for a proven way to identify what’s slowing down your Salesforce CRM? 🛠️ AwsQuality — a top-tier Salesforce Consulting Company — is now offering a FREE Salesforce Audit + CPQ Review to help you streamline your sales pipeline, reduce CPQ delays, and improve ROI.

With certified Salesforce experts available 24/7, we provide tailored insights that help businesses in the UK, USA, Dubai, and beyond achieve CRM excellence — at no cost.

🚀 Why it matters:

Uncover hidden CRM bottlenecks

Optimize CPQ performance

Maximize lead-to-cash workflows

Get expert recommendations — all for FREE!

👉 Book your audit now at www.awsquality.com or email info@awsquality.com.

Anchor Text Suggestion:

Salesforce Consulting Company

Free Salesforce Audit

CPQ Review Services

CRM Optimization Experts

Salesforce Partner in Dubai / USA / UK

[imagedescribed]

[ID:

[Images 1–5] Text reading as follows:

Comedian John Mulaney brutally roasts SF techies at Dreamforce

"Let me get this straight," John Mulaney said. "You're hosting a 'future of AI' event in a city that has failed humanity so miserably?"

Everyone inside the auditorium at the Moscone Center groaned. Any notion that the award-winning comedian would play the corporate gig safe (and clean) were thrown out the window Thursday, when Mulaney, closing the Dreamforce festivities, started roasting his host, Salesforce, and the audience sitting right in front of him.

"You look like a group who looked at the self-checkout counters at CVS and thought, "This is the future," Mulaney said.

"If AI is truly smarter than us and tells us that [humans] should die, then I think we should die," he said, looking out to the crowd from center stage. "So many of you feel imminently replaceable."

He added, "Can AI sit there in a fleece vest? Can AI not go to events and spend all day at a bar?"

"What's important here is that we're looking for solutions," he said sarcastically. "And in looking for solutions, what we're really after is insights, which then lead to success. Now, start prepping the humans for robots.

"Some of the vaguest language ever devised has been used here in the last three days," he continued. "The fact that there are 45,000 'trailblazers' here couldn't devalue the title any more."

Mulaney then shared an anecdote about how he and his son, who is nearly 3, like to play baseball in their front yard.

We're just two guys hitting Wiffle balls badly and yelling 'Good job' at each other," he said. "It's sort of the same energy here at Dreamforce."

[Image 6] Text that reads as follows:

The comedian rounded out his Dreamforce appearance by thanking attendees "for the world you're creating for my son ... where he will never talk to an actual human again. Instead, a little cartoon Einstein will pop up and give him a sort of good answer and probably refer him to another chatbot."

/end ID]

[jollytigernemesis]

How Direct Mail API Can Transform Your Marketing Strategy

✉️ How a Direct Mail API Can Transform Your Marketing Strategy

✅ 1. Automated & Scalable Mail Campaigns

With a Direct Mail API, you can:

· Automatically send postcards, letters, flyers, or catalogs triggered by user actions (e.g., cart abandonment, new signup).

· Scale from sending 10 pieces to 10,000+ without manual handling or printers.

Example: An e-commerce site can trigger a discount postcard to high-value customers who haven’t purchased in 30 days.

🎯 2. Hyper-Personalization

Just like email or SMS, you can personalize:

· Names

· Product recommendations

· Locations

· QR codes or discount codes

This increases engagement and conversion rates significantly because personalized mail feels more relevant and trustworthy.

📊 3. Data-Driven Targeting

Use customer data (CRM, behavior, geography) to:

· Segment your audience

· A/B test different messages, formats, or images

· Optimize delivery timing and content

Example: Real estate agents can target homeowners in specific zip codes with listings or promotions based on home value data.

⏱️ 4. Speed & Reliability

APIs like Lob, PostGrid, or Click2Mail enable:

· Same-day or next-day production and mailing

· Real-time tracking of delivery status

· Error handling (e.g., undeliverable addresses)

This makes direct mail as fast and trackable as digital campaigns.

💡 5. Omnichannel Integration

Integrate direct mail into your marketing stack:

· Combine email + direct mail in workflows

· Trigger direct mail from HubSpot, Salesforce, Zapier, etc.

· Sync with digital campaigns for consistent messaging

Example: A SaaS company might send a handwritten-style welcome letter along with an onboarding email to new enterprise users.

📈 6. Higher ROI and Response Rates

Direct mail often outperforms digital in terms of:

· Open rates (nearly 100% — people check their mailbox)

· Response rates (can be 5–9x higher than email)

· Brand recall (physical items leave a lasting impression)

🛠️ 7. Easy Integration for Developers

Modern APIs offer:

· RESTful endpoints

· Pre-built templates

· Address verification

· Webhooks for delivery updates

This allows developers to plug it into existing tools with minimal code.

🚀 Use Cases Across Industries

· E-commerce: Retarget abandoned carts, reward loyalty

· Real Estate: Send listing postcards to neighborhoods

· Healthcare: Appointment reminders, compliance letters

· Nonprofits: Donor appeals, thank-you cards

· Financial Services: Loan offers, fraud alerts

🔚 Final Thought

Integrating a Direct Mail API into your marketing strategy bridges the gap between digital automation and physical presence — helping you stand out in a crowded digital world while maintaining the power of data-driven personalization.

How Accurate Address Autocomplete API Works?

An address autocomplete API works by predicting and suggesting address completions as a user types, improving speed and accuracy in form filling. The process involves several components and data sources to provide accurate and real-time results. Here’s how it works in detail:

✅ How an Address Autocomplete API Works

1. User Input Begins

o As a user types into a text field (e.g., “1600 Amphi…”), the input is sent to the API in real-time, often after each keystroke or a short pause.

2. Query Parsing and Normalization

o The input is parsed to identify parts of the address: street number, street name, city, postal code, etc.

o It is then normalized (e.g., converting to lowercase, removing extra spaces).

3. Search in Address Database

o The API uses a massive global address dataset (e.g., USPS in the US, Royal Mail in the UK, or open datasets like OpenStreetMap).

o It queries indexed and geo-optimized databases to find the most likely matches.

4. Ranking & Relevance Filtering

o Suggestions are ranked by:

§ String match quality (e.g., Levenshtein distance)

§ Popularity of the address

§ Geographic proximity (based on user’s IP/location if available)

§ Postal code and regional accuracy

o Only the most relevant results (e.g., top 5) are shown.

5. Returning Suggestions

o The API sends back a list of formatted address suggestions.

o Each suggestion often includes metadata (place ID, coordinates, country, etc.) for later use.

6. Final Selection & Validation

o When the user selects a suggestion, a follow-up API call can retrieve the full, validated address with components like:

§ Street, city, state/province, postal code, country

§ Latitude & longitude

Timezone or district info

[michellebowdenenterprises]

How to avoid overloading your audience in presentations: simple strategies that work

One of the most common presentation pitfalls in business is giving your audience too much information. Whether it's jargon overload, busy slides, or a wall of facts, the fact is that when your message is too complex, your audience tunes out.

According to the latest Gallup research, only 23% of employees strongly agree they receive meaningful, engaging communication at work. This means the bar is low - and the opportunity is high - for presenters who know how to keep it clear, concise, and compelling.

So, how can you avoid overwhelming your audience?

1. Prioritise clarity over complexity

As a rule, aim for plain English and simple metaphors that bring your message to life. Only use jargon when you know your audience use it too. Your goal isn’t to impress with complexity - it’s to connect with clarity.

2. Use the Storyboarding technique

Before building your slide deck, try Storyboarding - a visual planning technique invented by Walk Disney. It’s used by top presenters and I teach it in my presentation skills training. Start by brainstorming your ideas on sticky notes. Write one idea per note, then arrange them in a logical sequence. You can easily remove, reorder, or add new ideas until your structure flows. This ensures you only include what’s essential - no more, no less.

Storyboarding helps presenters deliver content that’s tightly structured, relevant, and engaging. It also boosts your confidence because you know your message is focused and purposeful.

3. Keep slides clean and visual

Design your slides with just a little bit of text. Aim for one key message per slide and use visuals to aid memory and understanding. A client of mine did a presentation about finding melanoma on the skin – she used an image of a hundred colourful smarties (you know the chocolate lollies?) - with just one brown smartie – you can’t unsee it! Avoid cluttering the screen with everything you plan to say - your voice or ‘talk-track’ (as my client Salesforce calls it) is the main event, not your PowerPoint.

4. Practice with a trusted colleague

Rehearsing helps you spot anything that still feels too long or confusing. If a colleague can summarise your key message after listening, you’re on the right track.

Whether you're speaking in the boardroom, running a team meeting, or pitching to clients, clear and engaging communication is essential for success. There are best-practice formulas for structing your message. If you’d like help mastering these skills, check out my presentation skills training. All our workshops and books give you the tools, templates, and confidence to shine in any professional communication you need to do. Join us for a live presentation skills training in Sydney or explore our upcoming public presentation training Sydney dates today.

[scam-alerts]

These scams fall in line with a lot of the:

'There was an error delivering your package' <insert fake UPS/Fedex' link here>. And it's usually all from the same branch of scammers!

Several ways you can tell that these are scams are:

Noting the area code that the text comes from.

+63, if you didn't know, is the area code for the Philippines, so that right there is a big red flag that this is 100% a scam.

Pay attention to how the URL is structured in the link.

Even though it has .gov in it, it is not a .gov website.

To give you a visual of how a URL is structured, here is an image from intezer.com from their article URL Analysis 101!

This graphic is used only for educational purposes only I do not take credit for it.

As they describe in their article:

Let’s quickly describe the different parts of the URL (see fig 1):

The protocol: describes the way a browser should retrieve information from a certain web source. What matters for us here is the distinction between HTTPS and HTTP which basically differ by being secure (or encrypted) and not secure. Another protocol to transfer files is FTP. The hostname: is made of the domain name and the subdomain name. The domain name consists of the second-level domain which is the name of your website and the top-level domain which specifies the type of website it is going to be, for example, .com is intended for commercial, .edu for educational and so on. The combination of the top-level and second-level domain is the only part that is unique in the URL and we can’t stress enough how important that is. The subdomain is like a specific “zone” inside your website. For example, you might have a URL like this: “your-organization.salesforce.com” which basically says salesforce has a sub-website for your organization. The path is basically like a path on your personal computer to a specific file. It indicates what resource you want to get from the website.

If you look at the scam link, rather than the .gov being at the end, it's inside the link, so it's part of the 2nd level domain rather than the actual top-level domain.

If a url isn't fedex.com or usps.com when you get a text about your package, and if you never got an email that said there was an issue with your order?

If you never went through a toll, had issues with your bank, your twitter account, cable/TV account, or anything of the like and got a text telling you to click a link?

Ignore the text, check your email, or call the bank/company.

But never, ever, reply to the text or click the links.

----

You also see this a lot in fake emails from scammers of all kinds, especially the paypal scammers where they will send you emails from accounts like:

paypal-service###@gmail.com or paypal-admin##@gmail.com.

The biggest giveaway? It's not from a @paypal.com domain.

It's from gmail.com, meaning it's from a person, not a company.

Remember to stay safe and don't get scammed. :)

-Bee

THIS IS A SCAM

This is specifically for Ohio, but applies elsewhere (I had a customer show me one they got allegedly from the Michigan DMV.):

THIS IS A SCAM.

Do not click on any links in the text or reply to it. Select “Report Junk” or whatever your phone’s equivalent is and move on.

Several ways you can tell:

1. The return phone number starts with a country code (in this case 63). Any phone number from a US source is likely to just start with the area code.

2. They mix up the use of BMV & DMV. Ohio has a BMV - Bureau of Motor Vehicles. They get the initials right at first, but call it the Department of Motor Vehicles immediately before. Then, later in the message, they call it the DMV again. (Above)

3. They try to hide the fake web address by using one that looks like it belongs to the .gov domain. [gov-tollbillr{….} .cyou.] Legitimate .gov links will end with .gov or .gov/ (examples: ohiobmv.gov or irs.gov/forms). This web address actually ends with .cyou.

4. Their own bullet point #4 makes no sense. What are they going to transfer to a toll booth? Are they going to magically send you there? And then charge you 35% to send you back? If they had that capability, they would be so rich they wouldn’t need to scam you out of your money! {They would probably be scamming you some other way.}

[yfthg]

Top Most Reliable Predictive CX Platforms for Hospitality Industry

NUMR CXM: Predictive CX Excellence for Hospitality Brands

NUMR CXM is a leading Customer Experience Management platform empowering hospitality brands to anticipate guest needs, personalize engagement, and drive loyalty through predictive analytics.

Why Hospitality Brands Trust NUMR CXM:

AI-powered guest intent prediction based on booking, browsing, and interaction data

Real-time journey analytics from pre-booking to post-checkout

Smart alerting for dissatisfied guests before negative reviews occur

Integration with CRS, PMS, OTA platforms, and loyalty programs

Omnichannel NPS and emotion tracking at every touchpoint

From boutique hotels to global chains, NUMR helps hospitality companies turn insight into personalized service at scale.

Why Predictive CX Matters in Hospitality

Hospitality is an experience-first industry. Predictive CX platforms enable brands to:

Anticipate guest dissatisfaction before it happens

Identify upsell opportunities based on behavior

Reduce cancellations and no-shows with early signals

Personalize offers and services in real time

Improve staff allocation, amenities planning, and operational decisions

Predictive insights turn guest data into proactive delight, securing repeat business and positive reviews.

Top Predictive CX Platforms for Hospitality in 2025

Here are the most reliable platforms helping hotels and resorts predict, personalize, and perform better:

Platform

Key Features for Hospitality

NUMR CXM

Predictive guest satisfaction, churn alerts, journey mapping

Medallia

Voice of customer with real-time sentiment analytics

Qualtrics XM

Guest feedback analysis, predictive modeling

Salesforce Experience Cloud

Unified guest view, AI-driven personalization

Revinate

Guest profile enrichment, email marketing automation

Zoho CRM Plus

Predictive AI, omnichannel feedback management

Sprinklr

Social listening with CX prediction at scale

Best Practices for Using Predictive CX in Hospitality

1. Capture and Integrate Guest Data Across All Touchpoints

From website visits, call centers, and app usage to in-stay feedback and post-checkout reviews, data silos must be unified for accurate predictions.

2. Apply AI to Identify At-Risk Guests Early

Platforms like NUMR CXM apply AI to detect:

Repeated booking issues

Negative sentiment in open-text feedback

Unusual cancellation patterns

These insights allow teams to intervene before dissatisfaction escalates.

3. Tailor Services Based on Intent Prediction

If a guest frequently browses spa services but never books — send a tailored offer. Predictive CX enables micro-personalization that drives conversion.

4. Automate Loyalty and Retention Campaigns

Trigger smart campaigns when guests show signs of churn:

“We miss you” emails with customized incentives

Loyalty upgrades before stay anniversaries

Upsell offers aligned with past behavior

5. Feed Predictive Insights into Staff Training and Ops

CX analytics isn't just for marketing. It can inform how staff interact, which services to promote, and where to allocate attention during peak hours.

FAQs – Predictive CX Platforms in Hospitality

What is predictive CX in hospitality?

Predictive CX refers to using guest data and AI to forecast behavior and optimize experiences — from stay preferences to likelihood of complaints or churn.

Which is the best predictive CX platform for hotels?

NUMR CXM is a top choice for hospitality due to its real-time analytics, guest sentiment prediction, and easy integration with PMS and OTA systems.

Can predictive CX reduce negative online reviews?

Yes. By detecting dissatisfaction early and triggering recovery workflows, hotels can resolve issues before they turn into public complaints.

Do these platforms help increase repeat bookings?

Definitely. Predictive platforms use insights to drive timely re-engagement, loyalty perks, and personalized offers, boosting repeat business.

Final Thoughts

In an experience-driven sector like hospitality, proactive guest engagement is non-negotiable. Platforms like NUMR CXM help brands move from reactive to predictive CX, ensuring that every guest touchpoint is informed, intentional, and impactful.

[wdcsuae]

Why Generic Bots Fail and Custom Chatbot Development Wins?

In the digital world of today, businesses are always on the lookout for ways to interact with their customers smarter, faster, and in a more engaging manner. One of the breakthroughs in these interactions are chatbots. Custom ChatBot Development Services has proven to be a game changer by offering unique tailored experiences, providing better operational efficiency, and return on investment that is tangible.  

In contrast, off-the-shelf bots do not meet expectations and generic, one-size-fits-all solutions fail because companies do not take the time to analyze how custom solutions work.  

In this article, I will explain how conversational AI can be utilized by companies based in the UAE and other countries in the Middle East.  

The Failure of Generic Bots

1. Insufficient Understanding of Context

Because off-the-shelf chatbots and bots tailored to serve broad audiences with pre-programmed responses lack flexibility, they are unable to respond to the specific needs of your business and your clients.

They often rely on static decision trees

Cannot handle complex queries

Provide generic responses that frustrate users

Due to the lack of personalization, users experience frustration resulting in potential customers being lost.

2. Rigid Workflows

Most of the pre-built bots available come with specific conversation flows that do not match your business operations. Forcing your business processes to fit the bot is not ideal, as it would mean having to adapt your workflows to the restricted capabilities of the bot.

Difficult to integrate with CRM, ERP, or other third-party applications

Cannot adapt to changing business requirements

Limited options for customization

3. Lack of Linguistic Proficiency

In markets like UAE that are linguistically rich and diverse, a bot’s inability to support more than one language or dialect is a dealbreaker. Most operators use off-the-shelf bots that support a limited number of languages and are poor at natural language processing.

4. Information Security Risks

The majority of off-the-shelf chatbot platforms have entry-level security measures. When handling sensitive customer data, generic bots pose a huge risk of breach, especially in sectors such as finance, healthcare, and e-commerce.

5. Weak Integration with Business Intelligence

Off-the-shelf bots are unable to integrate deeply with analytical tools and, as a result, are unable to gather valuable insights on user engagement, conversion rates, or net promoter scores.

Why Custom ChatBot Development Services Are Better

With an investment in Custom ChatBot Development Services, businesses receive a solution that is developed specifically for them. Here is why compared to off-the-shelf solutions, custom bots have more advantages: 

1. Tailored User Experiences

Custom bots can mirror company brands, allowing for a tailored user experience. Bots are able to recall user preferences, suggest items tailored to their specific needs, and respond to intricate queries.

Automated dynamic replies to greet users

Users’ paths are enhanced through analytics

Omnichannel support (web, mobile, WhatsApp, etc)

2. Deep Integration Capabilities

Custom bots can connect with internal systems such as CRMs (Salesforce), ERPs, payment systems and customer databases effortlessly.

Assist in qualifying and nurturing leads

Fetch live data from back-end systems

Align with other business processes

3. Multilingual and NLP-Driven

Custom solutions can incorporate sophisticated NLP engines and multilingual features, especially in UAE that requires English, Arabic, Hindi and other languages.

Enhanced understanding of intent and context

Text, voice, and hybrid communication support

Custom NLP models trained on your data

4. Scalable and Future-Proof

Custom chatbots are built with scalability in mind. With business growth or shift in requirements, the chatbot can be customized to adapt to the changes.

Modular architecture

Easily updated features and logic

API-first design accommodating future integrations

5. Improved Security & Compliance  

With a custom solution, complete control over security protocols is provided. Ensuring compliance with GDPR, HIPAA, and other data protection regulations is possible.

End-to-end encryption

Role-based access controls

Secure protocols for data storage and transfer

Real-World Use Cases Where Custom Chatbots Shine

1. E-Commerce

Automated upselling and cross-selling

Tracking orders and managing returns

Product recommendations personalized for each customer

2. Healthcare

Automated appointment setting and reminders

AI-based symptom triaging

Privacy of patient information and compliance with HIPAA standards

3. Banking and Finance

Customer support around the clock

Automation of onboarding new clients with KYC

Alerts for fraudulent activities

4. Real Estate

Qualification and capture of leads

Chatbot-enabled virtual tours of properties

Support for documentation and mortgage calculation

5. Hospitality

Assistance for booking hotel rooms

Support for loyalty programs

On-demand guest services and concierge support

The UAE Advantage: Why Custom Chatbots Are a Must  

The UAE market is unique. A smart population, high smartphone penetration, and a government encouraging digital transformation (like Smart Dubai) puts businesses under strain to provide a premier customer experience.

In today's world, developing a custom chatbot isn’t just optional – it’s becoming essential. Those who still rely on generic bots as a primary option will always be at risk of falling behind their competitors who are smarter and are using adaptive solutions.  

Finding the Right Partner for Custom ChatBot Development Services  

Your choice of development team for a custom chatbot solution will determine your success. A trustworthy partner will:

- Recognize business challenges, and the ideal customer

- Offer full scope development (strategy, design, implementation, support)

- Provide post launch maintenance and value addition.

- Provide analytics and KPIs for results evaluation.

Here at WDCS Technology, we build tailored AI-driven chatbots specifically for businesses in the UAE. We take care of every step from ideation to ensure your bot becomes a digital asset for you.  

Final Thoughts  

On the other hand, Custom ChatBot Development Services provide a strategic advantage that drives up engagement, operational cost reduction, and makes the business future-ready.  

In the fiercely competitive digital economy in the UAE, where customer satisfaction is a top priority, custom chatbots are not just better, they are a necessity.

Are You Prepared to Create a Business Chatbot That Operates Effectively for You?

Change the way you interact with your clients today!  

Achieve real business goals with WDCS technology's effective custom chatbot development services.  

[evonixseo]

Think Your Website Is ‘Good Enough’? Your Competitors Hope You Keep Thinking That

Insights from Evonix - a savvy Technology Services Company in Pune.

Let’s be honest: your website might not be bad. But is it better than your competitors’? Because if it’s not, they’re hoping you never change a thing.

In the web game, “good enough” is the enemy of growth. At Evonix, a full-stack technology services company in Pune, we see it all the time: businesses coasting on outdated designs, clunky mobile experiences, and DIY templates while their more ambitious competitors quietly scoop up market share.

First Impressions? You’ve Got 0.05 Seconds

According to CXL, it takes just 0.05 seconds for users to form an opinion of your site. That’s less time than it takes to blink. If your website is anything less than quick, clear, and effective, you’ve already lost them.

Cool Design Never Trumps Trusty One

94% of users will not trust a website with a bad design (Social Media Today).

48% say the design itself is their top indicator of a business’s credibility (Blue Corona).

73% of companies are investing in a customized web design (Blue Corona).

If your site hasn’t had a serious refresh in the last 2 years, you’re falling behind. Period.

Mobile-First or Bust

8 out of 10 people will bounce from content that doesn’t look right on their device (Ironpaper). Yet, countless businesses still haven’t optimized for mobile. That’s not just risky, it’s brand suicide.

The Rise of the Web-Savvy Consumer 

Post-COVID, 68% of consumers expect better digital experiences (Salesforce). They don’t just like fast, functional, beautiful websites; they demand them. And if you can’t do it, they’ll find someone who can.

Content Converts When It’s Done Right

People spend just 5.59 seconds reading your content (SWEOR).

Scannable text boosts usability by 47% (Social Media Today).

82% trust companies more after reading their customer content (SAG IPL).

Translation: You need a clean design and content strategy. One without the other is a wasted opportunity.

Why Evonix?

We’re not just another web designing company in Pune. We’re strategists, designers, and developers with a sharp eye for what converts and what doesn’t. Whether you're launching from scratch or leveling up your presence, as a website design company in Pune, we focus on results. Not fluff.

With over 380 websites created every minute globally (Siteefy), your window to stand out is shrinking fast. Partner with a web application development company in Pune that knows how to compete and beat your peers.

Think your site’s “good enough”? Your competitors are counting on it.

Let’s prove them wrong. Talk to Evonix – the boldest web development company in Pune