#technicalsupportexecutive

[usajobsite]

Technical Support Executive

The Premium Care service provides 24x7 access to advanced-level technicians. The technician will attempt to diagnose and resolve the problem over the phone. If the problem covered by the Limited Warranty cannot be resolved via telephone, repair services will be arranged by the technician according to the applicable warranty service.

The position will require you to support the ASEAN contact centre including Hong Kong and Taiwan and require spoken and written English, Cantonese and Mandarin.

The Responsibilities of the Role:

Ready mode to answer customers call or chat.

Create ticket to dispatch technicians to customers premise if required by SOP.

Action on requests and provide prompt response with progress updates until the issue is resolved.

Engaging internal service teams and partners (service providers) to work on service delivery related issues.

Interface with relevant service teams to work for part relation and substitution, revision delivery ETA, service deferral and other alternatives on any miss or potential delay.

Provides 24x7 support and coordination for crisis, planned /unplanned events and escalations.

How-to and help on popular 3rd party software.

Help with wired/wireless network set-up.

Help for anti-virus set up, data backup and more.

Any other tasks as assigned by management.

TechnicalSupportExecutive from Job Portal https://www.jobisite.com/extrJobView.htm?id=412799

[truppglobal]

If you cannot solve problems or respond to queries proactively and accurately, customer frustration will increase, and brand trust is bound to erode. With Trupp Global’s technical support services, your customers can get back to using your product/service in the quickest possible time.

For more clarification send mail inquiry to sales@truppglobal.com

[truppglobal]

Benefits of Technical Support Services

However small or big your organization maybe, almost all of the companies in Today’s scenario have their IT department, which will be at the helm of maintaining the IT repairs, computers, software etc.  This could also be because almost all organizations are dependent for most of their tasks on computers.

However, one thing you need to realize is that Small- Medium Enterprises or SMEs normally will not have the resource or money to maintain the IT department, in-house. Hence, when these companies have any requirement for IT repair, they plan to outsource the service.

Here, take a look at some of the benefits of availing technical support services:

When you outsource, you can enhance the     communication

Communication is a vital aspect between customers and businesses and it is seen that nearly 70% SME s use computer as a mode for this. So, when they outsource IT repair services, they are actually looking to boost the communication and increase productivity. Outsourcing partners also work to reconfigure other tools of communication like the emails, VoIP etc., with an aim to increase the efficiency of communication.  

2.                  It becomes easy to optimize and repair systems

Outsourcing tech support will ensure hassle free functioning of business operations, even in case of any technical errors. When you consider troubleshooting, it would mean going beyond simple repair or fixing, to optimize the hardware or computer systems, so that it starts functioning smoothly.  

3.                  Latest tool and 24/7 support

Outsourcing IT repair will give access to a professional team24/7, which will also be equipped with the most updated software or programmes for the purpose of IT repair, thus enabling smooth functioning of operations.  

4.                  Keeps you updated with changes, while complying with industry requirements

Complying with the IT licensing and regulations can be challenging for SMEs. Outsourcing will ensure that they adhere to the requirements, while also enabling your business to keep with the various modifications that are happening in the industry.  

5.                  Helps to reduce the expenses

Have you ever considered the expense involved, if your company had to maintain an IT department in-house? It could be very expensive. So, outsourcing can be a cost-effective solution that helps to increase business efficiency.

 Conclusion:  From this infer that outsourcing technical support services to a reliable and competent service provider certainly has many benefits, which includes boosting the productivity of your business, without taking too much time, effort or cost. Can you see now, why your business needs technical support services?

For more clarification send mail inquiry to sales@truppglobal.com