#whatsapp business api service provider in india

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What Not to Do On The WhatsApp Business Platform

The WhatsApp Business Platform has been a game-changer for businesses worldwide. The ability to tap into WhatsApp’s potential audience of over 2 billion people, most of whom use the app daily, has opened a whole new universe of possibilities for brands who want to reach out and engage their customers, offer real-time support, and sell products and services.

But while getting a WhatsApp business account for your business might be a straightforward process, the dynamics of succeeding on the platform require a lot of planning and attention to detail.

Today, we will talk about some of the most common pitfalls of using WhatsApp for your business. As you will come to see, offering a great customer experience over WhatsApp is often a question of what NOT to do.

What not to do on the WhatsApp Business Platform

1. Don’t spam people

This is the prime directive of WhatsApp Quality Based Marketing – do not send people information or offers they don’t need or didn’t ask for. If they initiate a conversation with you, you can use the 24-hour conversation window to share any relevant offers, or promotional content or cross-sell something they may be interested in.

WhatsApp’s Quality-Based Marketing guidelines clearly state that it is a good practice to make users go through an unambiguous opt-in process where they explicitly agree to receive marketing communication from your business.

If you start sending unsolicited WhatsApp promotional messages en masse, you will most likely get marked as spam by a significant portion of your potential audience. This will reduce the quality score of your account, leading to issues with the deliverability of your messages and in some cases, getting your account banned altogether. Make sure you also use your WhatsApp channel to send important notifications, and updates and initiate conversations with your customers to provide some actual value.

You should also have a clear way for people to opt out of some or all messaging from your business and honor opt-out requests when you receive them.

2. Don’t set the wrong expectations

While the option to reach your business over WhatsApp is a great value-add for your customers, make sure that you communicate clearly what your WhatsApp channel is going to be used for.

Are you going to use the channel as a 24/7 hotline? Can customers expect to receive any special coupon codes or discounts over WhatsApp? Can customers find and buy products you are selling over a chat conversation? Can customers call your WhatsApp number if they have any support queries? Will they occasionally receive promotional offers from you if they opt-in?

Map out your use cases beforehand and make sure you don’t overpromise and underdeliver.

3. Promote gambling, drugs, adult, or other restricted products

WhatsApp has strict content guidelines that are aimed at making the overall experience of using the app better for all its users. One of the main ways this is enforced is by disallowing certain business verticals from using the WhatsApp Business platform.

Verticals that are prohibited include.

Adult content

Alcohol products

Tobacco and its derivatives

Dating or relationship offers

Animal sales

Any type of weapons/ammo or defense-related content

4. Don’t send too many emojis

Emojis are like hot sauce – they are best used in moderation and only when they enhance the impact of the message you want to send out.

Using the odd emoji to convey a tone (happy/excited) or underscore a call to action (e.g., call/email emojis) is fine. Just make sure you don’t go overboard. Our rule of thumb recommendation would be to use 4 or fewer emojis if possible.

5. Don’t make spelling and grammatical mistakes

Let’s say you were reading the brochure for a financial advisory business, but the whole text was formatted weirdly. Or maybe you receive a free-form message from the business that wants you to entrust them with your finances, but every paragraph is filled with glaring spelling mistakes. Would the grammatical snafus make you more likely to sign on as a customer of the said business? Probably not.

Bad grammar and spelling can get your message templates rejected by WhatsApp outright. But even if they aren’t, it will hurt your chances of being taken seriously by the people you reach out to.

Make sure you double and triple-check for any grammatical issues before you send out any messages to your customers.

6. Don’t make it unclear what the user needs to do next after reading your message

So, let’s say you have crafted the perfect promotional message that both represents an emotion you’re going for and aligns with your brand voice. However, if you don’t include a clear call-to-action (or include too many) you are going to dramatically reduce your chances of conversion.

Do you want your users to call you after they read the message? Is there a PDF you would like them to download? Should they visit a certain page on your website? Let them know.

Always include a clear call-to-action at the end of your messages when appropriate and include Quick Reply buttons to enhance the overall customer experience.

7. Don’t misuse user data

As we have established, you need to comply with WhatsApp guidelines and other regulations that may apply according to the law of the land when collecting user data such as phone numbers, addresses, behavioral data, etc. Don’t ask people to share other sensitive information such as account numbers, social security information, or card details.

Make sure the only time you use this data is when you are providing contextual support to them within the context of your WhatsApp conversation. You are not allowed to share information that one customer may have divulged to you with a different customer you are chatting with.

The WhatsApp Business Platform is meant to drive higher-quality conversations between businesses and their customers. By steering clear of the mistakes, we have outlined above, you will automatically set yourself way ahead of most of your peers.

If you would like to improve your WhatsApp marketing even further and learn some more insider tips, make sure you bookmark the Karix blog and read through the other detailed articles we have on this topic!

For More Info:

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WhatsApp Bulk Message Software

Learn about WhatsApp bulk message software. Discover the power of WhatsApp bulk message software, a tool designed to streamline communication for businesses.

The WhatsApp bulk message software has become a strong tool for organizations that want to enhance their communication strategy. Due to its vast global user base of more than 2 billion people, WhatsApp offers matchless chances for connecting with customers, clients, and employees.

WhatsApp Bulk Message Software is an ideal solution that provides communication options for organizations undertaking marketing campaigns as well as those sending out urgent notifications to different people but might have a challenge of reaching everyone at once.

What is WhatsApp Bulk Message Software?

The software for bulk messaging on WhatsApp is a program meant to disseminate many messages to multiple recipients simultaneously. Different from the old way of sending separate messages, this tool makes the whole process automatic, thus reducing the time spent and energy utilized.

It is used by companies to communicate with a wider audience through promotions, updates, notifications, or any other kind of communication.

Key Features of WhatsApp Bulk Message Software

1. Automated Message Sending

With just a few clicks on the software, hundreds or even thousands of messages can be sent in no time at all. For companies that need to contact large numbers of people quickly and effectively, this functionality is especially useful.

2. Personalization

Most bulk message-sending applications provide personalization choices, thus enabling one to adjust every text using the addressee’s name or other details about him/her. This can lead to better customer involvement and create the impression that it is not just a common announcement.

3. Multimedia Support

WhatsApp bulk message software comes with multimedia file support, which allows users to send images, video clips, and other documents together with text messages. This makes it easier for businesses to deliver complex information or offer a more complete experience.

4. Scheduling

Users can plan and send messages at particular dates and times with the help of scheduling features. This is particularly useful for campaigns that involve time-sensitive activities, like limited-time promotions or event reminders.

5. Reporting and Analytics

This information may assist companies in evaluating the efficiency of their communication method and making necessary changes. Some advanced instruments give analytical results for monitoring message delivery, basic rate calculation, and responses received.

6. Contact Management

It’s often known that the software entails contact management functionalities, which enable users to order, add, and handle their address lists easily. Creating groups, segmenting audiences, and sending messages to proper recipients are some of them.

Conclusion

Servicing businesses has been transformed through WhatsApp bulk message software. This tool has given room for the proper streamlining of communication channels, increasing client affinity, and realizing marketing objectives.

In the course of these things, however, one must note the ethical and responsible manner of enabling bulk messaging while considering user privacy and providing useful content. The future will see WhatsApp bulk messages as an integral part of a global scale among digital media platforms.

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WhatsApp is a powerful tool for businesses to engage, nurture, and convert leads. Through WhatsApp marketing, marketers can reach a large audience, cultivate enduring client relationships, and boost sales. WhatsApp Marketing app is a normal chat between companies and clients. MsgClub provides your business to a strong and user-friendly framework for automating business processes. The capabilities of these automation tools include data translation,send broadcast, WhatsApp templates, chatbot and designing workflows, as well as exceptional security and optimum uptime.

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Best Whatsapp Marketing Software in 2023- Benefits and Features

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WhatsApp for Business is a Variation of the Well-Known Messaging Service

Business WhatsApp is a version of the popular messaging app, WhatsApp, designed specifically for businesses. With Business WhatsApp, businesses can create a verified profile, interact with customers, and manage their communications from a single platform. Some of the key features of Business WhatsApp include:

Business Profile: Businesses can create a verified profile on WhatsApp that includes information such as their business description, address, website, and contact details.

Messaging Tools: Businesses can use messaging tools such as quick replies, automated messages, and labels to manage their communications more efficiently.

Catalog: Businesses can create a catalog of their products or services within the app, which customers can browse and purchase directly.

WhatsApp Web: Businesses can use WhatsApp Web to manage their communications from their desktops.

Business Businesses of all sizes can successfully and efficiently interact with their clients by using WhatsApp.

[tanlakarix]

The Complete Guide to WhatsApp Business API - Karix

What is the WhatsApp API?

WhatsApp is the most popular messaging app in the world. WhatsApp Business App has seen tremendous success among small enterprises. However, this product was unable to meet the needs of larger enterprises in terms of handling a large customer base and automation. WhatsApp Business API was announced in 2019 and later renamed WhatsApp Business Platform.

WhatsApp Business App

• If you own a small e-commerce or local retail business, you may download the WhatsApp Business App for free from the Apple Store or Android Store and use it to connect with your clients.

· Here’s what it adds to the features of the separate WhatsApp Messenger apps:

• Your brand name, working hours, website, email address, physical address, and description are all included in your business profile. It will assist visitors to learn about your company and find alternative ways to contact you.

• Welcome message: Say hello to new customers automatically and make them feel welcomed and appreciated when they first message you.

• Quick responses: If your clients frequently ask the same questions, you can alleviate the typing strain by saving answers to use when needed.

• Conversation labels: If you’re contacting numerous clients, labels might assist you in segmenting them depending on their buyer journey or otherwise.

• Catalogue and cart: You can manually upload your product catalog, complete with images showcasing the features of your product and other details. People can explore the catalog, add goods to their shopping carts, and place orders by sending a message.

• Broadcast messages: rather than sending individual advertising messages, you can send a broadcast message to 256 potential clients on your contact list. It operates similarly to the BCC email feature in that users will not learn about each other within the same broadcast.

· Although WhatsApp Business was a big improvement over the WhatsApp App, larger enterprises with a vast client base required much more to automate the customer connection through connectors with chatbots, CRMs, and e-commerce platforms! So, let’s see what distinctions there are!

The difference between the WhatsApp Business App and WhatsApp API

WhatsApp API is the most advanced version of the WhatsApp Business program, which is probably why you must pay to use it. It is intended for medium and big enterprises looking to improve customer service and reach.

On top of the features of the business app, here’s what this platform offers:

• Multiple users: Unlike the business app, the WhatsApp API allows for multiple logins, so various team members can log in and connect with consumers at the same time.

• Chatbot: The WhatsApp API supports chatbot integration, allowing for a completely self-service experience.

• Integration: This is the most important feature that everyone expects: an open, integrated system that connects all corporate software and WhatsApp! The integration allows you to connect to CRMs, shipping systems, banking systems, and many more systems.

• Storefront: By linking your e-commerce platform to Meta e-commerce manager and assigning it to your WhatsApp account, you may display your website catalog on WhatsApp. The catalog will be automatically updated and handled.

Why do you need the WhatsApp Business API?

Sometimes we are unaware of our requirements simply because we have learned to live in a certain way. The same is true in business! You may be unaware of your store’s requirements because you do not know the solution!

The following checklist will help you decide whether you need a WhatsApp API:

• Your consumer base uses WhatsApp to communicate with loved ones and with enterprises.

• You want all members of your customer support team to be able to work on the same WhatsApp number at the same time.

• Due to low open rates and spam reports, you wish to replace email automation and SMS services.

• You want to cut wait times and solve the issue of customers leaving due to a lack of immediate information.

• You want to expand your consumer base and generate growth.

Benefits of the WhatsApp Business API

WhatsApp, with over 2 billion active users, is certain to generate revenue for your company. If you use it correctly and fully utilize all its functions, you can gain the following advantages:

Customer satisfaction

Handling unending client inquiries is one of the most important difficulties you must encounter. Customers frequently complain about long wait times, uncooperative customer support representatives, and other issues. Although there is no perfect solution, the WhatsApp Business Platform can help to reduce customer complaints.

Two platform features are expected to increase customer happiness. For starters, chatbots can respond to clients 24 hours a day, seven days a week. Because of autorotation, customers with more complicated questions can simply reach out to a human agent. Second, because numerous users are behind the screens, customers do not have to wait in long lines while listening to repulsive and annoying music.

Increased sales

WhatsApp is the most direct communication channel. It has a high rate of open as well as a high rate of conversion. Do you consider the reasons?

You can only contact those who have opted in to receive your messages. These communications are tailored to the customer. You will pay for the service, but you will receive considerable leads because your clients have already expressed interest in your product or service.

Because you can target your campaigns based on the data collected by your chatbots, your success rates will be high.

WhatsApp is inexpensive. In comparison to other channels, Telco, the worldwide telecoms equipment company, revealed that 44% of talks result in purchases.

Cost reduction

Chatbots can answer up to 30% of consumer questions and concerns. As a result, you will be able to save money on many human agents.

Otherwise, you will boost efficiency while also improving services for various consumers.

Finserv reported 5X lower acquisition expenses and -35% lower call center costs than other channels.

The promises must be enticing, don’t you think? So, let’s look at how you may use the platform to develop your business and increase your revenue.

Use Cases of the WhatsApp Business API

WhatsApp Business API is the real turnaround! Why? Let’s see!

The following are examples of use cases made available by the wonderful new features: Continue reading to understand how to use this platform in real-world applications.

Customer service

Two features will allow you to provide state-of-the-art customer service and win your customers’ trust and loyalty:

• Chatbots: Guided chatbots can help you nurture your relationships with prospects and customers by providing rapid answers to FAQs as well as greeting and away messages. For a fully automated journey, chatbots will also feature menus and submenus. The customer must select a button and proceed along the journey.

• Multiple agents: The agent console is a programmable interface that allows you to structure your agents’ interactions with customers and handle manual and automated transactions. Your clients’ inquiries will be resolved more effectively and on time thanks to the agent console and numerous user logins.

• Multiple users can handle customer conversations according to their skills and specialties. As the admin, you can control access to the conversations and assignment limits.

E-commerce

People are overwhelmed due to roaming between websites and apps back and forth. You can make your customers happy and pave the way for a convenient shopping journey.

• Storefront: The WhatsApp catalog and cart features marked the start of a full-fledged e-commerce experience for your customers. No more hopping between platforms to order a single item! In Facebook Manager, you must establish a catalog and link it to your WhatsApp account. Then, on your conversational platform account, enable the catalog feature. With a single click in the message box, you may send the catalog to your customers. Customers will shop directly from WhatsApp after carefully inspecting each product for high-quality images and attributes. They can add items to their cart and pay via a payment gateway. Native payment methods are now being implemented in Brazil and India and will soon be available throughout the rest of the world.

• Order status notifications: To keep your customers satisfied, you can use marketing automation systems to send them regular updates on their orders. Giving consumers information at each point of the order experience will likely increase their trust in your brand.

• E-commerce notifications: One approach to staying in touch with customers and potential leads is through notifications. There are ten different types of notifications available:

• These notifications will alert customers to essential updates and remind them whenever they forget about a service. Imagine the ROI you will get from such a sophisticated and high-quality service!

Marketing campaigns

Marketing has long been a source of frustration for firms dealing with an influx of channels, spam reports, and overburdened audiences.

The new solution is WhatsApp. Because 75% of studied individuals prefer messaging with businesses on WhatsApp, it has the potential for increased open rates and lead acquisition.

• Database expansion: Chatbots would intuitively collect user data. As a result, you will quickly collect and build a sizable and qualified customer database. There are also several entrance points via which you can send individuals to WhatsApp and acquire their contact information. This will be useful in maintaining WhatsApp’s terms of service and account quality.

• Marketing campaigns: Once you meet the requirements, you can launch an infinite number of marketing campaigns using the WhatsApp business platform. Marketing initiatives can be tailored to specific demographics. All you have to do is classify, filter, and group the data. During important occasions and holidays, you can send marketing messages.

• Marketing communications that are triggered by client activities help to keep the dialogue going. A welcome series can pique the interest and attention of new contacts. Cart abandonment alerts are a method of reminding and re-engaging clients. Back-in-stock, cross-sell and upsell messaging also aid in client retention.

• Using the WhatsApp Business Platform and customized marketing campaigns led to ten times higher ROI during one month of the campaign.

How to get started with the WhatsApp API

I feel the WhatsApp Business Platform is worthwhile to investigate. If you’ve read this far, you’re undoubtedly thinking about using its services and possibilities. Allow us to walk you through the steps of how this works. Relax; it’s simple. Take a sip of your drink and carefully review the steps; you’ll be done in no time!

Select your business messaging solution.

The following is the checklist you must ensure the solution meets all of its clauses:

An agent console: To organize your clients’ interactions with your agents, your solution must have an agent console. It is also important to provide routing to various teams and automatic agent assignment. It must be offered as a desktop application as well as a mobile app. Outside of the workplace, the mobile app will be useful for rapid and urgent encounters.

• Chatbot builder: The solution must include a chatbot builder so that you can design your chatbot with the features you want without having to back and forth about the requirements.

• Integrations: The solution must integrate with several systems, primarily e-commerce platforms such as Shopify, WooCommerce, and Magento.

• Campaigns: The solution must provide the ability to send marketing campaigns, as well as a backend framework for creating and managing them.

• Contacts: As needed, the conversation management system must handle, store, and export contacts. Integrating with CRM systems will make a significant difference.

• Information: The ideal solution should include detailed information on conversation statistics, active customers, average resolution time, satisfaction, subject reports, and marketing campaign results.

• Support: It must assist the route. Support should at the very least address the fundamentals of marketing using the WhatsApp API, as well as how to create an account in the first place.

Create a Facebook business manager.

Chances are that you already have a Facebook business manager if you are a medium or large company owner. Yet, you can easily create one.

• Set up a WhatsApp Business account and verify your phone number.

• Make a Meta app.

• Include the WhatsApp product.

• Connect it to your Facebook business manager.

• Make the WhatsApp business account number active.

• Make a business profile, including the display name, time zone, business type, and description.

• Enter your phone number.

• Confirm the number via phone text or call.

• Include a payment method provided by the business manager.

You are ready to use the solution right away. However, if you want to message many people daily, you must authenticate your Facebook manager.

Verify the Facebook manager.

Initially, verifying your Facebook business manager may be optional. However, to grow your marketing efforts, you must verify it. You can only send 250 business-initiated communications each day without verification.

Obtain the green badge.

You are now prepared to contact your potential customer. Applying for the green badge is one last step you may take to ensure optimal use of the WhatsApp Business Platform.

Maintain a good record and grade before applying for a green badge. It aids in the development of a reputation and can serve as the equivalent of a brand.

For More Info: https://www.karix.com/products/whatsapp-business-api/

[techblogpost]

Cloud Contact Center Software Solutions in India

Webwers is a leading provider of cloud contact center software solutions in India. They offer a wide range of features, including:

Omnichannel support: Webwers' cloud contact center software allows businesses to support their customers through various channels, including phone, email, live chat, and social media.

IVR solutions: Webwers' IVR solutions can help businesses automate their customer service operations and improve the customer experience.

Cloud call center: Webwers' cloud call center software allows businesses to manage their operations from anywhere with an internet connection.

WhatsApp API: Webwers' WhatsApp API allows businesses to integrate WhatsApp into their customer service operations.

Affordable WhatsApp business API provider: Webwers is an affordable WhatsApp business API provider in India.

If you are looking for a cloud contact center software solution in India, then Webwers is a great option. They offer a wide range of features at a competitive price.

You can learn more about Webwers' cloud contact center software solutions on their website: https://www.webwers.com/

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Verified WhatsApp For Restaurants, Hotels & Cafe’s

WhatsApp Business, WhatsApp Business API, Verified WhatsApp

In the restaurant business, it’s all about convenience, speed, and quality. You have already won half the battle if you can find a customer support avenue that guarantees these three. This is the rationale behind the creation of a brand-new WhatsApp meal ordering and delivery system.

It’s a wise move for your F&B business to try to reach out on platforms that your customers already frequently use. It facilitates relationships and creates a channel that serves as both a marketing tool and a channel for customer assistance. One such tool that can assist you in achieving all these without significantly depleting your money is WhatsApp Business for restaurants.

On your Android or iPhone, you can download WhatsApp Business without charge. To reach your intended customers, just register a business account and fill it out with pertinent information (such as contact information, your company’s name, and logo, opening hours, etc.). This service can be very helpful to small Businesses.

The opportunity: How WhatsApp Business can revolutionize your restaurant operations through AI

An app like WhatsApp has limitless market potential. WhatsApp is used by more than two billion people worldwide. Within a year of its 2018 launch, WhatsApp Business had amassed more than five million subscribers. 

This is a very well-liked method of accessing services, scheduling appointments, ordering home delivery, and other things in the current market. Restaurants may make good use of these related traits. You can guarantee quicker customer service and more reach by allowing WhatsApp ordering at your restaurant.

You provide clients with a simple way to contact you with WhatsApp Business for restaurants so they can place orders, reserve tables, plan events, and contact you with any questions or issues. This can greatly benefit your local business and expand your customer base.

The issue WhatsApp Business can address

Due to rising competition, business owners of restaurants and home delivery services are seeking strategies to expand their customer base without spending a lot of money on advertising. Given that more users now prefer to order takeaway, this is now more crucial. 

Research by the International Foodservice Manufacturers Association found that 24% of Gen-Z and 21% of millennials each order home delivery three to four times each week. The post-pandemic world is, to put it mildly, much more on-demand friendly.

Additionally, because they run on-demand or with a tiny staff, small businesses cannot afford to invest in advertising, billboards, or even outside food delivery services.

Such enterprises require a low-cost avenue to:

Promote their goods

Performing service deliveries

Actively interact with consumers

broadcasting offers and availability

The tools that WhatsApp for small businesses offers enable users to perform all these tasks and more. 

Conversational AI is the solution.

A platform that provides the following can help restaurant businesses with their reachability issue:

automated customer service and problem solving

Lead generation and conversion

interaction with customers using their preferred medium

CSAT (customer satisfaction) and NPS (net promoter score) improvement

Personalized and prompt customer service

Affordable and widely accessible service

Learn more about why: Why is Everyone Talking about WhatsApp Chatbots for Food Tech?

One of the most popular apps in the world is WhatsApp. WhatsApp is used by 96% of all smartphone users in India alone. For a sizable portion of people in nations like the US, UAE, etc., WhatsApp is the main platform for online communication. As a result, it is a fantastic marketing tool for restaurant owners.

If a customer can get food and drinks through WhatsApp, they are more likely to do so than if they had to call a business and deal with waiting times or network problems.

Restaurants’ WhatsApp Business use cases

In just a few seconds, WhatsApp Business links companies with potential clients. It moves customer service beyond making an online purchase and has effectively supplanted antiquated methods like calling in orders.

This is the best route a company can offer its clients for tailored responses, requests, and query resolutions.

We will trace a customer’s path through a restaurant company’ sales funnel using the use cases that follow. 

1. Generate, evaluate, and qualify leads quickly for smoother online-ordering 

Lead generation is the first stage in every sales funnel. In the online restaurant sector, conversion cycles are frequently brief and quick. As a result, it’s critical for restaurants to review and validate leads as soon as possible customers present themselves.

Once a client messages your company on WhatsApp, you can get their name and phone number. additional information, including location, preferences, and email ID. You can also direct customers to WhatsApp and increase your lead generation by including a “click to chat” link on your website or in your ads.

After the initial message, you can chat with the client via the WhatsApp API for 24 hours. After that, you’ll need the customer’s opt-in consent to continue talking to them. 

2. Quickly respond to inquiries during the ordering process or afterward

People who are hungry want answers now, please!

That is what an AI chatbot for WhatsApp can achieve! They could inquire about the location of your restaurant, the menu, the services, the return procedures, and the customization possibilities.

While assisting customers with placing food orders on WhatsApp, you can instantly respond to these questions.

3. Immediately acknowledge and validate placed orders

After addressing the FAQs, placing orders is the next step. The procedure for placing an order should be straightforward and comprise as few stages as feasible. This keeps the customer’s interaction light and enjoyable.

If this stage has too many obstacles, the customer can decide not to place an order from your restaurant.

Making an order also involves submitting requests for things like event and table reservations. There must be a customized response for each request.

4. Enable quick payment for orders from your users.

Recently, WhatsApp unveiled its payment tool, which your users can also use for companies. As an alternative, you can address any problems customers might be having paying for the order while simultaneously pointing them to additional payment alternatives over WhatsApp. For streamlined checkouts, you can link a variety of payment gateways with your chatbot.

Here’s how to seamlessly accept payments by integrating Platform with MsgClub.

5. Provide them with order tracking in real-time to ease their minds.

The importance of delivery updates in ensuring a good customer experience cannot be overstated. When the food is ready for delivery, providing an estimated time of arrival, and communicating the delivery person’s contact information are all necessary steps. You may also use a WhatsApp chatbot and the WhatsApp API to send automatic push alerts for the same.

6. Bad food? Inaccurate items? Refunds and returns that have been validated

Refunds and returns play a significant role in the restaurant business as well. The customer must have a platform to ask for returns or refunds if they decide they don’t like the food or run into other issues.

You may arrange returns, start refunds, and take additional actions to help a dissatisfied customer using WhatsApp Business.

7. Your user loved a dish or a restaurant? Let them place repeat orders

Your customers can order their preferred items from their preferred eateries. Giving your users discounts and vouchers is one way to thank them for their loyalty. This may encourage them to make more frequent orders from you.

By allowing users to gain discounts through a slot machine game each time they finish placing an order from one location, for instance, Swiggy recently made food ordering much more involved and exciting. Users are drawn back to their service to place more orders thanks to a sizable 30% discount on the following order.

8. “How did your order go?” Gather comments and ratings

The gathering of client feedback improves the customer experience. As soon as a sale is over, make sure to quickly gather feedback over WhatsApp so that your customers are more inclined to submit their most recent feedback. Your customers are more likely to reply to requests for feedback on WhatsApp than on SMS or emails because more people use chat apps.

9. How did the food delivery go? Encourage your users to recommend their friends

Having a satisfied stomach encourages positive word of mouth.

You can urge clients to tell their friends and family about your company. According to research, if a friend recommends a new restaurant, consumers are four times more likely to try it.

10. Discover what your users enjoy by gathering customer information.

The meal delivery option for WhatsApp Business makes long-term customer information collection simpler. This also holds true for clients who may have recently changed their phone number or other contact information.

Only from MsgClub, your all-in-one WhatsApp chatbot for your restaurant business

So it turns out there are a tonne of things a WhatsApp chatbot can do for your restaurant! A capable WhatsApp chatbot delivers a wide range of functions that can automate and expedite the majority of your customer communication, from accepting orders to making payments.

At MsgClub, we work hard to maintain a high standard when it comes to providing your clients with positive support experiences. We are an authorized WhatsApp Business Solution Provider, therefore we know exactly what it takes to launch your company on WhatsApp successfully. We’d like to provide you access to our free in-depth guide to WhatsApp customer support to give you a head start.

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When SMM panels employ API, they operate more quickly. is the answer to all your problems if you are an individual or a new business looking for an SMM panel to promote your business. All SMM reseller panels can use the API that  provides orders automatically. An automatic SMM panel is Msp-panel.com. We are here for our resellers who want to make large purchases. In which case you could benefit from our SMM panels. We have the best crew and support system. We provide instant working services that begin within five seconds, giving you the quickest smm panel experience.

What We Do

By creating views, subscribers, and activity signals like likes and comments, our social media SMM panel helps your social media profiles gain real organic users to kickstart your account. Use your social media accounts to track customer feedback on the calibre of your products or services and to correctly address it. Utilize their suggestions to raise the calibre of your providing. With the aid of our social engagement services, you may quickly build an organic following. Transform the social media following you have amassed into a reliable source of ongoing traffic.

Utilizing our cost-effective social media management panel, which works with all social networks, can help you save money. Find the best deals.

How do you utilise it?

We created our website so that anyone may use it without needing any prior understanding of SMM Panel. The interface is easy to use. We offer a variety of payment processors to Indian users. Create a ticket that we will additionally add for you if you are from another nation. Sign up for an account on the website, then add money using Paytm or another method. Select the category and service on the order page. Wait a moment, please. You'll receive your order.

Look at how easy this is. Use the website to get started if you're hearing about SMM but don't know anything about it. We are here for you around-the-clock. Create a ticket if you require our WhatsApp number, and we'll share it with you.

Characteristics of our Best SMM panel

Amazing value for the money

Our pricing are the most affordable on the market, with the cheapest services .

Your order will be delivered in less than an hour.

Our fully automated shipping system allows for the quick, if not instant, fulfilment of orders.

We are the top SMM PANEL in the world, providing SMM Promotion in just a few minutes.

a user-friendly dashboard

Our SMM Panel has a helpful dashboard. with the most user-friendly features regularly updated.

By using our service, you may grow your business to new heights in just four easy steps.

Availability of customer service is round-the-clock, every day.

In the market for SMM panels, we are the best.

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