techadvisor-blog1

[techadvisor-blog1]

What Do Tech Advisors Do?

You may wonder “What does a Technology Advisor do every day?”  Well, I wonder too, so I culled the TeamLogic IT logs for the past few weeks and here a few examples.

1.    Stupid is as Stupid Does

I have a client that declined to pay for offsite backups, and has just been hit with the “.adobe” variant of the dharma crypto malware.  After a bunch of searching, I've not found a decryption tool (it’s a relatively recent variant I gather). Is anyone aware of a tool that might work to decrypt this strain of malware?

No, there is no tool. Do not decline off-site back up. We know what we’re talking about.

2.    Gmail and Office 365

I have a client with exchange server 2010 running on a SBS2011 server. When they attempt to send any emails to gmail addresses they get the bounce back below. Clients states that this started happening in the November time frame and was previously working just fine. mx.google.com rejected your message to the following e-mail addresses:

************@gmail.com (************@gmail.com)

mx.google.com gave this error: This message does not have authentication information or fails to pass authentication checks. To best protect our users from spam, the message has been blocked. Please visit https://support.google.com/mail/answer/81126#authentication for more information. j204si6775977iof.88 - gsmtp

If you have no idea what that message means, you need a technology advisor.

3.    Printer Idea

Client that requires a printer with: "that requires PIN code (individual accounts) and tracks printing metrics by user."

Why do we like figuring this stuff out? Don’t know, don’t care. We just do.

4.    What is SEO?

 I have an e-commerce biotech company is looking for a managed SEO solution or service.

Search Engine Optimization. Yes, we can help you find a good solution.

5.    It isn’t just cable companies.

All their VoIP phones are down, 2 of their 3 access points are down, 7 of their 10 workstations are down.  3 workstations are up and running and have internet as does the server. Here is what we know:

Verizon was in their office yesterday, running cable to the CEO's office to install a new cable box.  We do not know what the Verizon technician did in regards to router, server room in general.  Client says internet went out briefly while Verizon tech was there, but then came back up.  Verizon tech left about 4:30pm and all seemed okay.

We were able to resolve the issue.  Although Verizon never accepted any responsibility.  

6.      Stupid is as Stupid Does – Part 2:

Just had my client get hit with GANDCRAB V5.0.4. 

Ransomware criminals target everyone because it is so simple to do. Protect yourself.