vidyavellala-blog

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Why self service should be an option? It is a fact that talking to your customers personally is a key to fully understand your customer’s needs and thereby customers also feel comfortable if we give a personal touch.

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Tips to improve your Visual content in FAQ

Customer self-service/FAQ/Knowledgebase anything you call it the purpose is same that is to help customers to solve the issues independently without waiting for the support team to solve the problem.According to a recent survey, many customers want businesses to have a self-service portal as it empowers customers by letting them take a decision on their own and be more online thereby there is a…

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How to reduce tickets with Great FAQ?

FAQ or Knowledgebase is essential for every business. It helps in increasing the business growth and promotes self-service which allows customers to solve the issue by themselves. Having an FAQ page can also reduce the frustration of the customers and also decreases the number of tickets raised. So to reduce the tickets have some features on your FAQ page which are discussed below and follow the…

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Tips on how to answer support emails in a better way

A way to answer the support emails sometimes should be done more carefully and quickly so that customers find it pleasing and will continue in your business and also the count of emails will be less in your inbox as you follow some tips on how to answer the emails in a better so that it saves a lot of time.

It’s always a good thing to start with customers name like for example “Hi, tom” so that…

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Ways to interact with customers on live chat

The live chat makes it possible to have a chat simultaneously with multiple numbers of customers by which you solve more issues more quickly. But simultaneously managing the multiple customers is not an easy job because you have to constantly switch the contexts as you think about the issues every customer raises.

Because you chat with customers in real time they expect that you reply them…

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What are ways to properly handle a Support Ticket?

A Support ticket handling is an important task if you have support ticketing software in your business. Sometimes handling a support ticketcan go wrong way if not handled properly. Whenever you think you have solved one ticket another ticket will be waiting in the queue.Sometimes no agent wants to touch a ticket which is too difficult and because of these, there will be an increase in the number…

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What are some good strategies for Customer Engagement?

Customer Engagement is about encouraging your customers to interact and share the experiences you create for them as a business or as a brand. When we execute well, a strong customer engagement strategy will promote the business growth and loyalty.

Businesses should focus on customer engagement, value creation rather than revenue. Businesses should have something meaningful and useful real-time…

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4 ways to respond to many customers without making them wait.

How are you responding to your customers?? How are you keeping them engaged in your website? These type of questions arise when we start looking for customer satisfaction. A great conversation with the customers and keeping them engaged in a pleasant way can help any business to grow.

When a customer contacts you or raises a query it is your responsibility to solve the issue quickly or sometimes…

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Can we be offline when we are giving Live Chat option? Many businesses are having Live chat software to their application keeping in mind that customers are finding the necessity of this feature in every business because customers can get the solution for their queries within no time.

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How technology can help you in getting good customer experience?

As the world changes, so do the technology will be changing day to day and according to that even the expectations of the customers.Customers want to access to any important information anywhere in the world and from any device and this is possible with the help of advancement in technology. We also know that the technology is used to help us to get better customer experience. But in what way??…

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2 Advantages of having best customer self help

Nowadays the global customers are increasingly growing as tech-savvy and they expect their favorite brands/companies to have that technology as well especially when it comes to customer service. According to a recent study, more and more customers are preferring for self-service over contacting a support agent and they say that they use knowledge base if it meets their needs. Customer self-help…

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Want Customers to remember you always? Then have these points in your checklist

The only way to make the business grow and make our product memorable is to provide what exactly customers want. With advancement in technology and as we are in digital era using some data tools, analytics businesses are able to find out whether what really matters for the targeted audience/customers. But while giving a customer support to the customers, they look out for some basic things so…

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What are the attributes that customers expect your live chat to have?

What are the attributes that customers expect your live chat to have?

Many businesses choose to have live chat because it provides easy access to the customers who want to reach the support team without spending too much of time.Customers can get their answers for their doubts from the support team agents through live chat. From the live chat, customers not only get quick responses but also can save them for future references.

But what exactly can make your live…

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Why you should have a live chat support Software on your website?

Why you should have a live chat support Software on your website?

Apart from easy navigation and good appealing user interface most of the customers also prefer to visit websites which offer them immediate support. We don’t want customers to leave our website just because no one can answer to their queries immediately.

To avoid these types of situations having a live chat feature is the most effective way for a better customer engagement.

Below are few reasons…

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4 ways to Improve Customer Engagement through Knowledge Base Software

4 ways to Improve Customer Engagement through Knowledge Base Software

Nowadays in any businesses customer satisfaction, loyalty and customer engagement are very important for a business to attain its goals. Customers will start migrating to other products if they feel that your product doesn’t meet their requirement or the offer you provided is not good enough, thereby this will impact customer reviews and also further purchases.

With the advancement of…

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3 tips to handle negative customer feedback

3 tips to handle negative customer feedback

Sometimes you may feel Customer Support is not an easy job because it involves many emotions of yours as well as the customer. Quite often you have to deal with criticism from the customers, but you cannot take those criticisms personally and ruin your relationship with them. Then the question arises like how to deal with those kinds of feedbacks???Here are few things you should always remember

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3 tricks to remember while talking with customers which automatically increases Customer Engagement!!!

3 tricks to remember while talking with customers which automatically increases Customer Engagement!!!

Do we have to know how to talk with customers which might increase customer engagement?? Yes, sometimes the way we talk can impress the customer and wants to know more about our business and will show keen towards our product and thereby it might impact a lot on customer engagement where they keep visiting our site by engaging themselves.

Let’s see some tricks on how to have a conversation with…