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What is the Difference between an Attended and Blind Transfer?

The transfer key appears when you have an active call. VoiceOnyx offers a variety of options for transferring a phone call to another employee’s extension, a mobile phone, or directly to voicemail. Attended Transfers The default setting on your Polycom phone is known as an attended transfer, or consultative transfer. This feature allows you to check in with the receiving party prior to completing the transfer. If they are available, you press the transfer key again to complete the transfer. If the staff member is not available for the call, it’s easy to return to the customer by pressing the CANCEL key. This will allow you to take a message. If the caller would like to leave a voicemail, transfer to voicemail by pressing the blind transfer key, then dial *74 plus the extension. Blind Transfers When you choose the option to Blind Transfer, the call will go through immediately to the dialed extension and include the caller’s original caller ID. This is best used when your staff member is expecting the call. The call will be picked up by voicemail if the staff member is not available.

Calls are easily transferred to your mobile phone when you are working in field. Transfer to Mobile Phone Calls can also be transferred to a mobile phone instead of a company extension. This is a popular feature for those who often transfer calls to the field. For an attended transfer, press the transfer button and then enter the cell phone number. If answered, you have the opportunity to announce the caller before hitting the transfer key again. If your staff member doesn’t answer the mobile number, completing the transfer will put the call through to the cell phone voicemail. There are numerous methods of call routing that can be set up by VoiceOnyx technicians to best meet your business needs.  Calls can be set to ring both a user's extension and cell phone using the Find Me/Follow Me application. A schedule can also be set for forwarding calls to a cell phone, such as during a lunch break or early close. For more information, visit VoiceOnyx Business Phone Service or call 888-321-3350.   Read the full article

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How Florida Businesses can Save on International Calling

VoiceOnyx takes the worry out of international calling. VoiceOnyx offers three international calling plans for a monthly flat fee per phone. No per minute charges are applied. The plans are available based on your needs in an office/retail setting, marketing company, or high volume call center.       Freedom Global Rate Plan: This first plan is a $10 additional fee on top of the regular monthly phone service. The Freedom Global Plus plan is designed for offices which may call internationally weekly and do not want to pay for unpleasant surprise surcharges.  There are no additional per minute fees. Global Call Center Rate Plan: The second type of market rate plan is designed for marketing companies that place international calls on a daily basis. This plan gives businesses access to higher volume international calling via a network of carriers. Global Custom Rate Plan: Since larger call centers usually have very specific Calls Per Second (CPS), we can set up a plan which meets your needs. A custom plan gives businesses access to quality calls at a higher call volume.

There are no surprise per minute charges on your international calling plan.   Introducing VoiceOnyx Click2Call Click2Call is a free computer application which especially enhances higher volume international calling with the click of your mouse. Click2Call interfaces with phone numbers in your CRM or customer list to automatically dial the number once it has been “clicked” by the caller. The caller’s extension will ring, and when answered, the number is automatically dialed. This eliminates user error or incomplete dialing. The program also works for regular ten digit local and long distance numbers, There are several set-up options which are available, depending on the formatting of the phone numbers in your system and the user’s preference.  For example, if international numbers are not already prefixed with 011, the program can be be directed to reformat them in the Option drop down menu.  Contact VoiceOnyx at 888-321-3350 for further information on our international calling plans or the  Click2Call application. Read the full article

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How to Use your Company Caller ID Remotely

Remote Line Access makes it appear to your client that you are calling from your office. Did you know you can return a call to a client using your company caller id remotely?  When you’d like to return a client’s call after hours or when you aren’t in the office, simply use our Remote Line Access feature. VoiceOnyx technicians will assign you a masking number to call from your cell phone.   “The client starts by dialing in the masking number, which allows him or her to dial in the office phone system. The client will hear the phone ring once and then hear the dial tone again. At this point, he or she will dial the phone number of the person intended to be reached,” explains Joseph Phillips, Technician at VoiceOnyx. How Do I Know if a Client is Trying to Reach me After Hours? There are several ways you can be notified that a client is trying to reach you. Depending on the PBX configuration you choose, you can access a voicemail message or receive a call directly to your cell phone.  

You'll use a masking number to remote dial clients from your cell phone. Customers may dial your extension directly, or you may receive calls from your company’s Interactive Voice Response (IVR). The IVR prompts a caller to make a selection from the menu. For example, there can be a choice for your customer to Press 1 for after hour emergencies or urgent matters directed to your cell phone. Voicemail to email can be set up to notify you of your messages. You can also use Remote Voicemail Checking, depending upon your set-up. This allows you to check the company or an individual voicemail box by dialing into your office.      The FindMe/FollowMe feature allows a call to be routed to your extension, then cell phone (or both simultaneously) and then back to your voicemail. If you miss a call directed to your cell phone or wish to follow up on an urgent voicemail message, the Remote Line Access feature is ideal. The call will appear to your client as though you are calling from your office. The Find Me Follow Me feature also ensures only your company id is displayed when your cell phone number rings. For further information about setting up Remote Dialing, contact VoiceOnyx Business Phone Service at 888-321-3350. Customers may dial 611 directly from a VoiceOnyx phone. Read the full article

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Efax Helps You Go Green

Eliminating your fax machine saves on paper and maintenance costs. If your office would like to eliminate your analog fax machine, VoiceOnyx electronic fax service is available.  The service allows you to send emails with attachments directly to any of your clients who are using a fax machine.  You will also be able to receive faxes from clients to your email. This has the advantage of allowing you to manage your faxes digitally from your computer, as well as cut down on paper usage. For those of you who wish to keep a fax machine, there is EFax Service with a Fax Enable device that allows users to send and receive faxes from either the fax machine or by email.  

You can enter the fax number into your email To: field. How Do I Use E-Fax? The electronic fax is a secure service that also allows you to send the faxes to multiple fax numbers.  Fax from Portal – The user can upload the document and fax it to the end recipient(s) using the online e-fax platform offered by VoiceOnyx.  You will press a function key to send a quick fax or send a fax involving multiple numbers.  Fax from Email - The user can attach the document(s) to their email and send to the designated fax number(s) by entering the fax number into the To: field of the email. If you fax directly from the e-fax portal, you can check the status of your fax under “Sent Faxes.” If you have emailed to a fax number, you will receive an email confirmation of Success or Failure.   You can also receive faxes from fax machines electronically. Designated emails will receive the faxes with the scanned document as an attachment.   The status of all your Received and Sent faxes is available in the fax portal. Attachments may be sent in JPG, PDF, Adobe PostScript, TIFF, Microsoft Word, Excel, CSV, HTML & Plain Text formats.     

VoiceOnyx uses secure encrypted internet connections to send data. Is the EFax Service Secure? VoiceOnyx uses secure, encrypted HTTPs internet connections to transmit over our data lines; this includes faxed data. Your faxes are secure while in-transit. Once they are received, they are as secure as any other email on your server/account. Because of the secure transmission, Efax is popular with attorneys, property management companies, and those who rely upon faxes for communication with their customers. If you need a fax number, VoiceOnyx is able to assign a number to your account. Contact VoiceOnyx at 888-321-9998 for assistance with setting up EFax. Read the full article

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Tips on Using our Billing Portal

You can review and pay your monthly service bill in the billing portal. Just enter your invoice/account number or user name/email.   Visit your account online at https://www.voiceonyx.com/portal to review your invoice history, make a monthly payment, or set up AutoPay.  VoiceOnyx accepts VISA, MasterCard, Discover Card, and American Express, in addition to a business checking account.  The portal allows you to easily update credit card and banking information as needed. Customers are invited to pay their bills electronically when they initially set up their accounts. Since service invoices are due in advance by the 5th of the month, AutoPay ensures your payment is made on time.  You can choose this option on the portal. Customers who don’t pre-register can also use the portal to pay their latest invoice by entering their invoice number. If an invoice number is not available, you may also log in by providing your name, account number or email on file.  

Your monthly invoices are consistent unless you change your number of phones.   VoiceOnyx Simplifies your Budget VoiceOnyx makes your budgeting easier. Monthly statements remain consistent, unless you add or reduce phones in service or change the type of service. Invoices are kept simple, noting the number of phones and rate for service.  Our bundled packages cover all telecommunications, information management, internet services/bandwidth, and communications taxes. If customers have any questions or wish to log-in, they can call VoiceOnyx at (888)321-3350 for password reset, information on the invoice, or payment directly over the phone. VoiceOnyx ensures invoices are emailed 10 days in advance of the next month’s billing cycle. The pre-payment policy allows VoiceOnyx to offer “No Term Contracts” to customers, which run month to month.  VoiceOnyx does not charge late fees and does not believe in nickel and diming customers with additional surcharges. The price structure at VoiceOnyx has not increased since the company’s inception in 2006. VoiceOnyx is the only local business phone company that provides onsite technical phone support to its customers at no cost. Read the full article

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What is a Buddy List?

The Buddy List assists with managing your team by showing real time phone activity. The VoiceOnyx Buddy List appears on the main screen of your Polycom phone. The screen allows you see which of your co-workers are on the phone (red line by name) and who is available to speak with you or accept a transferred call. Due to your ability to see your team members status in real time, this feature is also known as Presence Monitoring.  

You can direct dial your buddies by pressing the buddy line key.   Who Sets up my Buddy List? The technicians at VoiceOnyx will set up and update your Buddy List for each extension. Just keep us informed of any staff changes, and the Buddy List will be up to date at every phone. Keeping your extensions updated is also important if you customers are using a Dial by Name Directory.

The VVX 411 features 12 line keys and 10 Buddies    Which Polycom phone will accommodate a Buddy List for my Team? If you have over 4 staff members, you may want to consider purchasing the Polycom VVX 411, which doubles the number of free lines for your Buddy List to 10. For a smaller staff, the Polycom VVX 311 accommodates 4 buddies. If you’d like a larger Buddy List for a receptionist or more staff members, the Polycom VVX 600 provides 14 free key lines. You can view these phones and learn more about their other features on the VoiceOnyx Vault. Buddy List keys can also accommodate external phone numbers. For additional storage of up to 100 numbers, utilize your Speed Dial Directory, located under your Home menu. Entries into the directory are made with your telephone key pad.  The VVX 500 and VVX 600 models allow you to use a virtual keyboard to set up speed dial. VoiceOnyx Business Phone Service offers desktop phones, wireless phones and conference phones.  To see a full description of each model and pricing, visit the VoiceOnyx Vault.   Read the full article

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Great Ideas for Setting up your VoiceOnyx PBX System

  VoiceOnyx works with you to set up your phone system the way you prefer. You Decide your PBX System Features Many customers don’t realize all the features that are available when setting up or updating their PBX system with VoiceOnyx.  Pricing is based on your number of “seats” or phones, and not lines/ phone numbers, so it's possible to have toll free and local numbers assigned to your account at little or no cost.  VoiceOnyx also has several very affordable International Calling Plans available.  The Polycom phones are able to receive up to 6 multiple calls per extension, so callers will never get a busy signal.  

VoiceOnyx provides local, fax, and toll free numbers within the US, as well as 3 international calling plans. VoiceOnyx is happy to assist you with porting your numbers when you first come onboard, whether they be from one or more phone service providers. Your phone number is part of your brand, and we’re here to help with our number portability feature.  While the numbers port to our carrier, your customers will not notice any change to your caller id or phone number display.

You can choose to have your Auto Attendant message professionally recorded. Professional Voice Recording is a Popular Feature Another favorite feature is our ability to provide professional recordings, known as Interactive Voice Recordings or Auto Attendant. These recordings can be scheduled to play during open or closed hours.  Should you choose an IVR during open hours, it can be set to play immediately when your number is dialed, or after several rings to a particular extension or hunt list. Depending upon your preference, the set-up ensures your customer reaches an employee immediately or is quickly routed to the correct department to speak with someone or leave a message.  A closed Auto Attendant has the option to dial emergency contacts at the press of a button on the menu or leave a less urgent message for the receptionist. As a PBX system provider, VoiceOnyx Business Phone Service is equipped to help you customize your phone service and features to your satisfaction.  Contact VoiceOnyx at 888-321-3350; customers may dial 611 from any phone for Technical Support. Read the full article

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What are the Advantages of a Polycom Phone?

VoiceOnyx features six Polycom phone models and two conference phones to meet your business needs. VoiceOnyx offers a choice of six Polycom desktop models  and two conference phones. Phones are designed for use in classrooms, call centers, and small to large businesses, depending on your call volume and other preferences. The VVX 300 through VVX 600 models have built-in standard features businesses use most often: Call forwarding Call transferring Three way conferencing Voicemail Directories Do not disturb  VoIP Phones are Rich in Custom Features and High Definition Sound VoiceOnyx offers 101+Business Phone Features free of charge.  For example, technicians can fine-tune call forwarding to be set on a temporary schedule for an afternoon or a two-week vacation.  The very popular Find Me Follow Me feature can be custom scheduled to ring your work and cell phone, then return to voicemail.   Conference phones available are the SoundStation IP5000 and IP7000, based on your room size. Polycom HD Voice technology makes your conference calls sound amazingly clear and lifelike.  All VVX models and conference phones have Polycom Acoustic Fence technology, which improves voice clarity by keeping business conversations free from unwanted noises and distractions.    

SoundStation IP 5000 Conference Phone VVX 300 and 400 Series are the Most Popular Choices If your business is trying to decide between the VVX 300 and VVX 400 models, the VVX 400 doubles the number of programming lines from 6 to 12.  Allowing two lines for incoming and outgoing calls, the VVX 400 then has 10 lines which can be set to quick dial extensions, or a Buddy List. This Presence Monitoring feature  allows you to see the status of your colleagues in the office. As another added bonus, the VVX 400 series offers a backlit color screen.

Polycom VVX 501 is capable of video conferencing. VVX 500 and VVX 600 are the “Cadillacs” of  Polycom Phones The VVX 500 and VVX 600 have 12 to 16 lines and color touch screens.  Both are capable of video conferencing. VVZX 500 and 600 phones are frequently chosen by executives or for receptionists responsible for transferring and coordinating incoming calls.  The favorites or Buddy List capability is 10 to 14 lines. These models can also integrate with your Outlook Exchange calendars. Additional information on choosing a phone is available by reading "What Phone Model is Best for My Small Business?"  There are no programming fees for phones purchased through VoiceOnyx.  In addition, VoiceOnyx offers a 1-year warranty. You may reach VoiceOnyx Business Phone Service by calling 888-321-3350.   Read the full article

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Does VoiceOnyx have a Do Not Call Feature?

VoiceOnyx can block unwanted callers to your phone system. VoiceOnyx offers incoming Caller ID to provide quick information on who is calling your business and their phone number, if the caller has provided this information to their carrier.  This allows you to prioritize the call, let it go to voicemail, or take further action if it is an unwanted call. Caller ID Labels Provide Immediate Information As an added service, VoiceOnyx provides Caller ID Labels, which tell you at a glance whether the caller has dialed a specific phone number or department. For example, calls to your new sales number could be labeled NS or Customer Service CS. The purpose is to keep your calls organized and your employees informed, even if they are answering multiple lines.  This feature is key for receptionists, who answer calls for several lines; the label can identify a department or individual being called.  More tips are available in the article Accurately Identifying Inbound Calls Using Caller ID.  

Caller ID Labels allow you to screen calls. Free Do Not Call/Blocking is Available Occasionally, you may wish to block calls from persistent, unwanted callers to your business. VoiceOnyx has a free solution in the popular Do Not Call (DNC) Blocking feature.  This set-up blocks and redirects callers to a pre-recorded Do Not Call message. Simply dial 611 from a VoiceOnyx phone or email support to request this service.   If you need to contact VoiceOnyx regarding unwanted callers or robocalls, you can check your home directory for Recent Calls to identify the number.  Managers have access to Call Logs also known as Call Detail Records, which list and sort calls by date, time, and destination. For further information on any of the free features available, contact VoiceOnyx at 888-321-3350.   Read the full article

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Does VoiceOnyx have a Do Not Call Feature?

VoiceOnyx can block unwanted callers to your phone system. VoiceOnyx offers incoming Caller ID to provide quick information on who is calling your business and their phone number, if the caller has provided this information to their carrier.  This allows you to prioritize the call, let it go to voicemail, or take further action if it is an unwanted call. Caller ID Labels Provide Immediate Information As an added service, VoiceOnyx provides Caller ID Labels, which tell you at a glance whether the caller has dialed a specific phone number or department. For example, calls to your new sales number could be labeled NS or Customer Service CS. The purpose is to keep your calls organized and your employees informed, even if they are answering multiple lines.  This feature is key for receptionists, who answer calls for several lines; the label can identify a department or individual being called.  More tips are available in the article Accurately Identifying Inbound Calls Using Caller ID.  

Caller ID Labels allow you to screen calls. Free Do Not Call/Blocking is Available Occasionally, you may wish to block calls from persistent, unwanted callers to your business. VoiceOnyx has a free solution in the popular Do Not Call (DNC) Blocking feature.  This set-up blocks and redirects callers to a pre-recorded Do Not Call message. Simply dial 611 from a VoiceOnyx phone or email support to request this service.   If you need to contact VoiceOnyx regarding unwanted callers or robocalls, you can check your home directory for Recent Calls to identify the number.  Managers have access to Call Logs also known as Call Detail Records, which list and sort calls by date, time, and destination. For further information on any of the free features available, contact VoiceOnyx at 888-321-3350.   Read the full article

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Does VoiceOnyx have a Do Not Call Feature?

VoiceOnyx can block unwanted callers to your phone system. VoiceOnyx offers incoming Caller ID to provide quick information on who is calling your business and their phone number, if the caller has provided this information to their carrier.  This allows you to prioritize the call, let it go to voicemail, or take further action if it is an unwanted call. Caller ID Labels Provide Immediate Information As an added service, VoiceOnyx provides Caller ID Labels, which tell you at a glance whether the caller has dialed a specific phone number or department. For example, calls to your new sales number could be labeled NS or Customer Service CS. The purpose is to keep your calls organized and your employees informed, even if they are answering multiple lines.  This feature is key for receptionists, who answer calls for several lines; the label can identify a department or individual being called.  More tips are available in the article Accurately Identifying Inbound Calls Using Caller ID.  

Caller ID Labels allow you to screen calls. Free Do Not Call/Blocking is Available Occasionally, you may wish to block calls from persistent, unwanted callers to your business. VoiceOnyx has a free solution in the popular Do Not Call (DNC) Blocking feature.  This set-up blocks and redirects callers to a pre-recorded Do Not Call message. Simply dial 611 from a VoiceOnyx phone or email support to request this service.   If you need to contact VoiceOnyx regarding unwanted callers or robocalls, you can check your home directory for Recent Calls to identify the number.  Managers have access to Call Logs also known as Call Detail Records, which list and sort calls by date, time, and destination. For further information on any of the free features available, contact VoiceOnyx at 888-321-3350.   Read the full article

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How Do I Schedule a Holiday Closure Message for My Business?

A professional recording is done for your closure announcement. Holiday Closure Messages are a convenient feature this time of year. VoiceOnyx sends a holiday message reminder which provides your business with the option to play a generic or custom message on the day(s) and times you schedule an upcoming closure. These messages are professionally recorded and let your customers know you are closed for business. They also provide the option to leave a message that can be routed to voicemail or a particular extension. You have the option to customize wording and routing of the holiday message to best meet your business needs. Custom messages are ideal if:  You plan to have a designated staff member on call for urgent situations - you can provide your closure dates and then ask the caller to press 1, for example, and the call will be transferred to a cell phone. This is a popular feature of counseling services, property management offices, and attorney’s offices.  You plan to be closed for more than one to two business days - you will want to announce your exact dates to your customers, so they can anticipate when they will hear back from you. You prefer to leave your own personalized message.  A designated staff person will record the media file for your message by first calling VoiceOnyx.  

VoiceOnyx will set a custom schedule for your closure message to play. Over the holiday closure, caller messages may also be reviewed by Remote Voicemail Checking which allows you to access company or individual mailboxes by dialing into the office. Since most voicemail is set up with the voicemail to email feature, you can also check your email account. Once the specified time/date/event has passed, the phone system automatically reverts to your normal greeting or ring group. For more information on custom messages for your business, visit our article on custom message tips. VoiceOnyx Business Phone Service may be reached by dialing 611 from any VoiceOnyx phone.   . Read the full article

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What is the VoiceOnyx Vault?

The VoiceOnyx Vault features all the phone models & accessories at a glance. The VoiceOnyx Vault is available online for you to review our complete Polycom phone selection and accessories.  The Vault offers the latest in: Polycom VVX technology for desktop, wireless, and conference phones Plantronics headsets, both wireless and stationary Parts and power protection VoiceOnyxVault also features a Blog section, which reviews each phone model and the headsets, explaining the distinct features of each model and the kinds of office settings where they are most popular. An experienced account manager is always available to make recommendations on the system that works best for your office and staff, as well as provide a proposal. Below is a quick guide to our current phone models.

The VoIP Polycom Business Media phones have superior sound and security. The Polycom VVX 201 is a basic two-line IP phone that works well in a call center setting or in a classroom, as it can also be mounted on the wall.   The Polycom VVX 300 Series is a 6-line Desktop Phone recommended for businesses with less than 10 phones. The phone accommodates 4 Buddy List members. The Polycom VVX 400 Series is designed for a front-line staff handling a moderate volume of calls. The Polycom is a 12-line Desktop Phone with color LCD and 10 Buddy List members. The Polycom VVX 500 is a 12-line phone with video playback and business application integration. The Polycom VVX 600 Series is a 16-line phone for managers and/or receptionists who need a powerful expandable office phone that indicates the status of staff members on the phone. 14 Buddy List entries are available. The Polycom VVX 1500 is a 6-line Business Media Phone with HD Voice technology and a built-in video conferencing screen. The Polycom VVX D60 Wireless Handset pairs with the Polycom VVX series and offers a mobile, cordless solution. VoiceOnyx has chosen the Polycom brand for two major reasons: high definition sound and security. The Polycom acoustic fence technology  improves communication with your customers and between team members. The high level of security makes it harder for hackers to breach your firewall because of password protection. VoiceOnyx provides a one year warranty  on all Polycom phones, compared to the typical 90-day warranty usually offered.   Contact VoiceOnyx Business Phone Service at 888-321-3350 with any questions or for a proposal. Read the full article

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How Do I Know My Employees Are Answering Their Calls?

Entrepreneurs like to utilize their resources efficiently to make sure that their money is both well invested and well spent. When it comes to human resources, what Key Performance Indicators (KPIs) can an entrepreneur use to efficiently manage their operation? VoiceOnyx’s free Real-Time Queue Screen Feature is the best way to monitor your employees’ activity over the phone showing you various KPIs in regards to how many calls are on hold, average call time, and the number of calls answered. With over 101 free features, VoiceOnyx is Florida's top VoIP service provider.

Real-Time Queue Screen Feature The real-time queue feature allows a call center manager to track agents’ activity over the phone. The software interface is both intuitive and easy to use, allowing managers to track the agents' call activity in real time with minimal training.  The feature shows you everything you need to know pertaining to your business calls, these KPIs include: The number of calls an agent answered. The number of calls still waiting in queue. The average time spent on a call, etc. The real-time queue feature helps you react quickly, allowing managers to swiftly make decisions based on various insights.  Call Logs and Call Reporting Call Logs, known as Call Detail Records, are also available for review on the VoiceOnyx portal, where information can be sorted for:  inbound, outbound, or internal calls by source or destination  status of calls and number of seconds on the call Call Reporting is also available for each extension. Managers are assigned a log-in and password to access history. Custom call log reports are available upon request from Technical Support. VoiceOnyx is Florida’s favorite small business phone service provider, because it equips businesses with the right tools to succeed. We help your business calls become more efficient with custom features that work best for your operation. Contact VoiceOnyx Business Phone Service at 888-321-3350. Read the full article

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How Can I Communicate with Customers During Severe Weather?

  Florida can experience a lot of severe weather during summer and fall, followed by outages. Thankfully, we are almost through the Atlantic hurricane season, which officially started on June 1 and runs until Nov. 30.  Peak season spans mid-August to late October. Did you know there are several options available for you to notify your customers and route calls in the event of a hurricane or severe weather?   If your company loses internet, you can ask VoiceOnyx to forward calls to designated cell phone(s) using the Transfer to Mobile Phone feature. If you have multiple locations, you can direct calls from a closed location to one that is unaffected by the storm. You can route calls to voicemail and check them via your email or remotely dial in to check a particular voicemail box. You can move your Polycom phones to a temporary location with internet service, such as a hotel business center or your home, if it is out of the main storm surge area.  Check with a technician first, if possible. Last year, during Hurricane Irma, several customers were able to keep their operations running from different locations with internet.  VoiceOnyx servers were functional during Hurricane Irma and during every major storm since our inception in 2006.   

A custom message will let your customers know you're closed for extreme weather. Custom Closed Message and Schedules In the event you cannot make it to your business, call or receive email, there is another option. VoiceOnyx will put a custom message in place for your business notifying customers of extreme weather conditions.  The closure message is scheduled to run per your specifications, and can be extended or removed based on weather conditions and restoration of internet service. VoiceOnyx is proud to provide customers with a variety of options for contingency planning, whether it be occasional internet loss, stormy weather, or unexpected closures.  You may reach VoiceOnyx Technical Support from any Polycom phone by dialing 611 or by calling 888-321-3350.   Read the full article

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How Do I Expand My Business Without Increasing My Phone Bill?

Entrepreneurs are always looking for great ways to expand their business without increasing their costs. You`ll be glad to hear that VoiceOnyx gives you the tools to expand your business without increasing your phone bill. Set up an Auto-Attendant: Skip the Receptionist So you used to be able to pick up all the incoming phone calls, but your business is doing so well you can’t handle the increase in volume? Perhaps you managed to redirect incoming calls to your staff, but they got so busy with the extra workload that they can not longer act as a receptionist? Are you trying to keep your headcount down, and skip hiring a receptionist, because you never know when the market could cool down? If you said ‘yes’ to any of these questions, VoiceOnyx, Florida’s most popular small business phone service provider, has the solution for you! Set up an auto-attendant for free, and save your hard-earned money. An auto-attendant is an automated feature that acts as a receptionist and that redirects calls to satisfy the client’s needs.

How Does an Auto-Attendant Work? The auto-attendant is essentially a robot that works similar to how a receptionist would. The auto-attendant answers all phone calls – no matter how many you get at the same time – and interacts with the caller. Yes, the auto-attendant: Interacts in real time with the caller. Callers can dial 1 to reach the sales department, dial 2 to reach accounting, etc. Is always professional. You can pick a professional artist to record your greetings and selections. VoiceOnyx offers a wide array of female and male artists that can record a message in your preferred language, whether it is English, Spanish, etc. Is very informative. What would you like your client to know? Today’s special menu? Your address? Your opening hours? Are you a real estate agent, a lawyer, or an accountant? Are you an entrepreneur who doesn’t need a receptionist for live interaction in the lobby? VoiceOnyx is Florida’s top VoIP service provider and can help you automate your needs at no extra cost!   Read the full article

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VoiceOnyx Makes Procuring Local, Toll Free, and E-Fax Numbers Easy

VoiceOnyx can assign or port local numbers for your Florida business. Local Numbers If you have a local business number and would like to bring it with you to VoiceOnyx, we are here to make the process seamless. Our number portability feature allows us to get your service running while your number ports to our carrier, as long as you remain in the same area code. Of course, if you are a new business or moving, we have local numbers available for you to choose from. Toll Free Numbers Every VoiceOnyx customer is offered a toll-free phone number free of charge. If you provide services outside of your local area, a toll free number allows customers to call without any long distance fees.  Any ten digit number within the North American Dialing Plan is included. Standard service includes Canada and U.S. Territories.  Using a toll-free number helps you grow your market regionally or nationally. Advantages are discussed in the blog How Can I Use Toll Free Numbers to Enhance my Business. Companies with frequent campaigns can assign a specific toll free number to identify and assess the success of their campaigns.  The calls can then be sorted and tracked in the Call Detail Records.  Additional toll free numbers are $5.00 per month. 

You can email to a fax machine or receive faxes by email. Fax Numbers The Fax to Email feature or Virtual Fax allows you to fax with or without a fax machine.   To send faxes: Use the electronic fax send service through our fax portal. You can attach the desired document(s). You will receive a status confirmation to your email. Use your analog fax machine as you always have.   All incoming faxes are routed to your desired email address as a file attachment. Customers may still fax from their machine using your fax number. VoiceOnyx uses secure, encrypted HTTPs internet connections to transmit both calls and faxes.  Once your fax email is received, it is as secure as any other email on your account. You’ll have access to all the faxes you receive for up to 14 days after they are sent.   For further information, contact VoiceOnyx Business Phone Service at 407-401-8588 or 888-321-3350. Read the full article