winzercorp

[winzercorp]

February 6, 2023 Price Increase Announcement

Franchisees,

The annual price adjustment will be available for preview on Jan 19th and will go into effect on Feb 6th.  We are the only one of our competitors that did not pass multiple increases in 2022, and, when looking at our margin on sales, we did not abuse the inflationary market at the expense of customers.  2023 looks to be much more stable, and I believe we will see more normal inflation.

You will see price decreases on 17% of all SKUs (about 10k total) in areas like fasteners and some other steel-related products, and obviously, some items went up and we need to go up accordingly.  We also worked to align your costs with the market on products like hydraulics.  We received about an 8% increase across the board in that category, but in total only passed about 1%.  With our new systems, we can do much better analytics on the products we are not selling.  The adjustment you see on the 19th is focused on items that turn.  After we complete this adjustment, we will concentrate on slower-turning items and review our franchise costs to determine if we are out of the market. Expect to see us lower costs on several items we are not currently selling because of the legacy pricing strategy.

Here is what you need to do to prepare for the increase:

Step 1:  Get educated.  Review your adjustments.  Get a good feel for where pricing has changed. 

Step 2:  Prepare your customers.  You know them best.  We made the price adjustment information available so you can share it as you see fit.  My advice is to make sure they know we stuck to our increase in Jan 2022 and did not take advantage of the market conditions at their expense.

Step 3:  Review the pricing in Pepperi.  The price review process will be the same as last year. 

Step 4:  Decide on Margin Protection.  You are automatically enrolled in Margin Protection unless you opt out. If you want to opt out, contact customer service by noon on Feb 3. 

Scenario 1:  You use Margin Protection and franchise cost goes up – we automatically raise your customer pricing so you make the same margin %, and your margin $ go up.  You make more.

Scenario 2:  You use Margin Protection and your franchise cost goes down – we automatically keep your customer pricing the same.  Your margin $ go up and you make more.

Scenario 3:  You opt out of Margin Protection.  Your franchise costs adjust and your customer pricing stays the same.  You have to look at individual products and adjust prices as you see fit.

Thank you all.  If you have any questions, please reach out. 

Jon

[winzercorp]

New Year Update: What to expect in 2023

Good evening, everyone, and I hope you are doing well. 2022 was not a fun year for us, any of us. Between Pepperi and ERP, that was 12 months I never want to go through again, and, as you are well aware, we still have work to do. I’m not going to rehash the experience or dwell on why it’s been so hard. We are all focusing on the future, which means finding and fixing problems. I want to update you on a few projects that will impact you, but first, let’s start with 2023 New Year’s predictions. Here are the things I believe we will see in 2023:

A return to getting the basics right every time. The right inventory in the right warehouses getting shipped the same day. Consequently, we will roll back split shipments, send less paper and boxes to our customers, and improve overall customer service dramatically. We are making progress on this quickly.

We will continue to improve the Franchise Portal to include reporting, order management, and potentially order entry. The more we can have you interacting directly with our system and less through Pepperi, the better.

We will start developing much deeper product expertise and build a better inventory position through acquisition. We will get some acquisitions done this year of specialty distributors of the core product lines (hydraulics, fasteners, cutting tools/abrasives, etc…)

Our walk-on program will accelerate, and we will attract more of our current competitors. A growing company is a healthy company, and we always need to be adding more reps. Some of our national competitors have changed their model, focusing more on large/national accounts with sales reps, and actively converting their small customers to online ordering. It’s a valid business strategy, but that is not our strategy. We will always invest in the sales professionals that provide the service small to mid-sized customers value.

Collecting Old AR

New Packing Slip

You will have a new Packing Slip (finally) soon. It will be in testing and then production by the end of January:

One consolidated packing slip will be enclosed in the first box of every shipment. The box will be clearly marked “Packing Slip Enclosed .” The only other paper sent with the order will be SDS if required. 

Packing slip will include ordered qty, shipped qty, backorder qty, and line pricing if selected for that customer.  

If any part of the order ships from an alternate warehouse, it will show on the packing slip.

Bill To information is getting added to the packing slip.

Process Changes in Warehouse to Improve Accuracy

We are still seeing too many mis-picks and mis-shipments due to human error. We are now systematically tracking errors that we learn of, there is a formal training and progressive discipline process for warehouse workers that make mistakes, and most importantly, we are adding a secondary scan to every line picked to provide another level of review before that line gets to the packing station. This change in process will add labor, but it is well worth it to help prevent errors from leaving the warehouse.

Change to Backorder and Kit Process

The backorder logic in the system right now is not working as designed. We changed vendors and have been working on a rewrite to get the initially designed functionality working. There are a lot of enhancements that will be invisible to you, but the major things you will see by the end of January are:

Kit’s will no longer split warehouses.

We will automatically build kits if we have the core items. If non-core items (slow-moving components) are unavailable, they will backorder, but you will get your partial kit in a timely manner.

Backorders will cancel if they are less than $25. I don’t even want to think about the money we have wasted sending low-dollar items by themselves in UPS envelopes…

Have a great weekend, and I am genuinely excited about this year. Thank you all for what you do.

Jon

[winzercorp]

Inventory Update: 12/6

Franchise Team,

I promised an update on the fixes we are putting in place to correct the inventory counts across our different systems and general progress on getting our inventory to a place where we have what you need available. You will remember we worked through Thanksgiving to make about 14 modifications to how the software that processes your orders (ERP) communicates with the software that runs our warehouse (WMS). Those fixes appear to be performing very well. Before those changes, we were seeing upwards of 100 orders a day that failed to communicate one way or the other automatically. These failures resulted in orders that did not ship, orders that shipped but you did not see them ship/customers that did not get invoiced, and our inventory count being different than what you see in Pepperi. We were manually trying to fix all the problems with mixed results. Over the last week, we have seen about ten daily failures caused mainly by adjustments made here after you enter the order. We know the mistakes we are making, and we are training to eliminate them. As we clean this up, we still have about $30k of orders that shipped but were not invoiced, so you may have customers getting invoices for product as far back as May. This is a one-time cleanup; we are not continuing to add to that list.  

Now that we have confidence in the inventory numbers, we are switching focus to getting product on hand. Through last Saturday, receiving stocked 116 of 436 high-turn items we identified as being on backorder or at risk. That leaves 298 we are expediting and 32 that we are just flat in trouble on and need to find. This method of backorder reporting is new, so I can report that no new SKUs were added to the backorder report this week.  

You will see fill rate improvements in December, but the real, sustainable improvement won’t be noticed until mid-January 2023. This probably isn’t the exact answer you hoped for, but it is the truth. Back when I kept up with my LinkedIn profile, I had a quote, “I know all the answers. I’m trying to find the right questions.” It’s a little arrogant, but it fits our current situation. The Winzer team has the solution, but we are still repairing, improving, or creating the methods that point us to the most valuable places to apply our expertise. I’ll appreciate your continued insight and patience as we work to hone our focus and highlight those opportunities that best support the products and services you supply to our customers.  

I will update you again next week, and we will talk about assortments. At this point, I believe the best option to be great at stocking and shipping complete assortments is to just build them in Plano. There is a lot to discuss on this topic.

Blake

[winzercorp]

Oracle Update - 11/23

Good afternoon. First things first, Happy Thanksgiving. I hope you are spending it with family and friends. It is a wonderful break to stop and take stock of all we have to be thankful for. I’ve gotten to spend a lot of time in other countries, many of them not on the list of best destinations for vacation, and believe we are truly fortunate to be Americans and celebrating this most American of holidays.  

Two things to update you on today:

Major update to our systems starting tomorrow and through the weekend to fix our inventory mismatch problems.

We will begin charging back on over 120-day AR money at the end of January – need help collecting.  

Starting tomorrow and through the weekend, we are making about a dozen changes to an interface that communicates between ERP and our warehouse management system (WMS). When you look in Pepperi, you see what ERP says we have. Because of mistakes made during implementation, the WMS is not reliably communicating to ERP inventory changes when product is shipped. The result is we think (you, me, our buyers, etc.) that we have inventory in stock when in reality have less because we have shipped it to customers. Blake will send out a more thorough update on inventory later this week, but you get the point – if we don’t have reliable inventory information, we can’t properly stock the warehouses for you.

Chargebacks for AR over 120 days will start Jan 31st. That means any October invoices and older. John Bacon will send out a detailed guide on Monday on how you use Pepperi and the Franchise Portal to pull invoices and statements and how to submit requests for assistance from the AR team. We spoke to 154 customers this week who have very aged invoices, and 69% said they just needed a copy of the invoice to pay the bill. We need your help with these customers.

We continue to have a solid month of sales despite the system’s challenges. Thank you! The hardest part of any project, race, journey is the last part. Grateful for all your efforts. Watch your email for updates from Blake regarding inventory and John regarding AR collections between now and Monday. They will contain much more detailed information.

Jon

[winzercorp]

Inventory Update - 11/18/22

Franchise Team, my end-of-week two updates:

The Good:

The changes we made to accurately reflect the inventory on hand in Pepperi are working, and I believe helping you in the field.

We identified and are working to clean up additional inventory on hand but not available to ship because of system BS. I believe this will significantly improve what you see and can order against over the next month.

I am genuinely impressed with the talent we have on our purchasing team. My previous experience/perspective is important, but you have to have the people that can actually work on the problems to win, and we have those people.

The Bad:

The amount of inventory discrepancies we have is challenging. My department relies on clean data to be right all the time, and we don’t have clean data. We see the problems and know how to fix them; it just can’t happen fast enough.

As I am learning about how critical it is to build and ship assortments, we don’t have great processes in place to do that reliably. We are taking a fresh look at the entire kitting process, supply chain, and dedicated labor to do this. No conclusions yet, but expect me to shake things up in this department once I have all my facts together.

I am writing words this week instead of sharing figures and graphs on fill rates, accuracy, turnaround time, etc. Expect my updates to turn into fact dumps as we are able to build tools to turn all this data into useful information.

Here is what we accomplished this week:

We corrected the Pepperi inventory upload to show the correct SKUs and Inventory for each warehouse. The correction made an additional 10% - 15% of our SKUs available to you.

We started working to correct inventory discrepancies between internal systems. This project will make additional quantities available by correctly reporting our inventory at all levels. Right now, it looks like we will increase 4m units across 19.4K SKUs.

I expect we will deliver a functioning backorder report to the supply chain team Monday. It doesn’t have all the bells and whistles yet, but it is close enough to finished to help us maximize the value of our current inventory by suggesting expedites or stock transfers to fill current orders. The report will also be used to review/change demand curves on backordered SKUs, decreasing future backorders or out of stock periods.

The Product Management and IT teams are finalizing a new “Strip and Recycle” process that will allow assortments and kits to ship faster with less manual intervention.

We started scoping out the changes necessary to get accurate purchase order ETA’s back in Pepperi. I know this project will take at least several weeks. We are still in the discovery phase, so I’m leery of promising any firmer timeline.

Until next time, 

~Blake

[winzercorp]

Inventory Update - Nov. 11, 2022

Good morning.  We are making progress getting our arms around what is causing our inventory challenges.  The first major problem we got to the root of is a mapping issue between Oracle and Pepperi.  In some cases, 10% to 15% of inventory on hand was showing out of stock to you.  Please do a normal synch of your system to update inventory immediately.    

Blake Hatfield

Director of Purchasing

[winzercorp]

Blake Hatfield - Director of Purchasing

Franchise Team,

Please allow me to introduce myself. My name is Blake Hatfield. I’m the new Purchasing Director for Winzer. I'm housed in the Plano, TX, facility. I started on Monday, November 7, 2022.

Over the next couple of weeks, my priorities are to:

Establish clear reporting on our current inventories at each of the warehouses.

Ensure we have the right parts on order or in transfer to the correct locations.

Figure out how to better communicate with you on inventory status, advise you on product shortages, and communicate expected receipt dates on inventory.

I spent time with the buying team on my first day discussing issues. Here is what I heard:

"We are not filling assortments fast enough or completely."

"Split shipments are not flowing as they should."

"Backorders are not getting filled at an acceptable pace."

"Our fill levels are not acceptable and are getting worse."

Your concerns are generally rooted in problems with solid legacy Winzer purchasing procedures and reports that either don't work correctly or have yet to be created in the new Oracle Enterprise Resource Planning (ERP) system. Our strategy is to return your business to pre-Oracle service levels by ensuring the legacy procedures (that worked) are accurately represented and measured in the Oracle system. Then, using a Pareto analysis (80/20 rule) of our opportunities, we will embark on process creation and improvement that will upgrade our responsiveness and ability to support increasing levels of business.

Team, we have some problems, but I have been through this multiple times. We are serious about addressing them quickly. Our problems are not unique to Winzer. In 30 years of working with supply chain, distribution, and IT teams across multiple ERP conversions, if I haven't seen our specific problem, I have seen its brother or cousin. I believe we have the team, system, and knowledge to meet the demands of this business.

I’m very excited to be at Winzer. I see a team working very hard to get their hands around the new ERP system and realize its full potential. I can help. My skill set and experience complement and extend the good team already in place. I'm rolling up my sleeves and getting to work. I look forward to quickly reporting tangible results as part of our continuing conversation. Expect a fact-based update from me weekly until we are running smoothly.

~Blake

[winzercorp]

Oracle Update - New Director of Purchasing

Good evening, everyone. Update on what we are working on this week - not the entire list, just the top priorities:

On-hand inventory – our available inventory position is going the wrong way. This situation does not result from us cutting back on POs or limiting inventory dollars. To be clear, we remain in a very healthy cash position, met our budget for October, and are current with all our vendors. The problem is not Oracle; the problem is us. Getting the right inventory in the right locations is our highest priority. In many cases, we have inventory in the warehouse, but it is not available to ship because of technical issues. We are as frustrated as you are, which has prompted some changes you will read about below.

Kits – we had to rewrite the code for how kits are processed and how we do strip and recycle. The first iteration of this is clearly not working. Development is complete, we are testing it now, and looking to launch the new version in production in the next two weeks.

AR – there is a significant amount of well past-due AR out there because of problems we created in the first two months (consolidated invoices, tax problems, etc.). We are shifting people from non-critical work to support collections starting tomorrow. The AR team will at least double in size and work the next 30 days to work with customers and with you all to get the documentation needed for people to pay their bills.  

A key part of solving our inventory problem is having the right experience on our team to lead purchasing. Blake Hatfield (https://www.linkedin.com/in/blake-hatfield/) joined today as our new Director of Purchasing, reporting to Danny Anderson. Blake has been through 4 ERP implementations, has made a career out of solving complex inventory management problems, is incredibly well versed in using advanced planning technology like Oracle, and, most importantly, has a motor you will all appreciate. Blake will send out an introduction to all of you tomorrow, laying out how he is attacking this. I need to protect him from all the (absolutely valid) requests coming in here every day on inventory issues for a week or two to get his feet underneath him, but I want to get him introduced.  

Two other topics to mention. There was a problem with UOM from, we think, Oct 21st to Oct 26th that caused the warehouse to pick some orders incorrectly. For example, you order a case of aerosols, and you only get one can. That problem is fixed, but we need to work through getting anyone re-shipped the right qty. The other is you will notice we are no longer putting order acknowledgment paperwork in the box unless the customer requires printed pricing. The next step is to eliminate the order acknowledgment altogether and just price the packing slip when needed/put the backorder info on the packing slip. We can do it, we just need the bandwidth to get it done.

Thank you all. This is no fun and the hardest thing I have been through in my career. Harder than selling residential building materials from 2008 to 2010, if you remember that one… I'll get you another general update next week, but Blake will start his own weekly update message specifically on inventory as well.

-Jon

[winzercorp]

Specials Items Now in Pepperi

We are excited to announce special item requests are now in Pepperi. Please click on the links below to learn the new way to submit a special item request.  Learn the new way to:

Select customer and ship to information

View purchase history

View the activity log to see RFQs

Information is transmitted directly from Pepperi to Oracle.

Return quotes faster

Click to Watch Video             Click to Read PDF

[winzercorp]

Oracle Update - October 21, 2022

Good afternoon everyone. Longer update this week; please read through the entire thing – spoiler alert Diane Vanderbilt is wrapping up an amazing career with us next Friday. This week we focused on the following:

Getting orders out the same day as dropped to the warehouse – We are measuring this daily. Improving but still not at 100%. This is a problem because we need to meet our customer’s delivery expectations, but we also need to not burn out our warehouse staff. At the same time, we have put additional QC in place because we are picking too many orders incorrectly.

Eliminate orders not dropping fully to the warehouse to pick and ship the first time – The primary problem we are having is integrating two parts of Oracle. There are several issues within the integration related to assortments, alternate warehouse, 3rd party billing, etc..…we are making progress but obviously not fast enough.

Rebalancing inventory between warehouses - We continue to move inventory from where we are in stock to warehouses out of stock.

Collecting over 60-day AR – The AR team has reduced this by about $1M over the last two weeks, but we still have $2M to go. I don’t plan on starting chargebacks again for at least 30 days, but I certainly appreciate your help collecting where possible.

There are several other issues we are working on; label printing, shipping backorders from alternate warehouses, VSN problems, etc…but the four listed above are the priorities. We will launch our new website and Franchise login in the coming weeks. The webpage is just a landing page for now with a Franchise login portal. You will be able to view/print/email your invoices and statements straight from Oracle. No more replication errors in Pepperi. We have another few days of testing required, but I am comfortable showing you some screenshots of how it will look. This is the platform we will do all development on going forward.

So when I started three years ago, Diane told me she would work for another six months. Two and a half years past her planned retirement, Diane is finally logging out for the last time next Friday. Diane started in our accounting department in 1984, and it is fair to say that nobody has had more impact on who we are as a business and, more importantly, as a team than she has. She has been instrumental in defining Winzer's professional and personal relationship with its franchisees. Winzer simply wouldn't be the company it is today was it not for her belief and devotion to the franchise model - we'll strive to maintain her high standards. Personally, there is no adequate way for me to thank her for her coaching and support. I could write another page about what she has done for me, but it's best just simply to say "thank you." Diane is not a fan of "fuss," but I encourage you to let her know how you feel about all she has done for so many of you. Rock star. We were so lucky to have her.

Have a great weekend, and thank you all for working with us. Getting closer.

-Jon 

[winzercorp]

Oracle Update - 10/14/22

Good evening. Getting orders shipped from our warehouses has significantly improved, and we will be working over the weekend to finish shipping the last few orders that missed today's cutoff. Invoice Snapshot will be published to Pepperi and available on Sunday, and remuneration will be posted on Monday. We still have work to do, but every day brings consistent improvements. Thank you, and have a good weekend.

[winzercorp]

Oracle Update - October 10, 2022

Good afternoon, everyone. Quick update:

We have two areas of focus; 1) the right inventory in the right location, systems stability in the warehouse, picking and shipping orders same day correctly the first time, and 2) catching up on administrative issues for orders shipped over the last four months – primarily corrected invoices and collections. Another way to say it is that we are focused on the basics.

This week we are processing a significant inter-warehouse transfer to get inventory in the right locations. We have LTL shipments going between every warehouse. This situation was caused by operating in two systems, and we have vendors selectively filling POs. We often place three and, in some cases, four POs for a product, but some vendors only fill one, which means the product lands at a warehouse, and we need to transfer, which is incredibly inefficient. The challenge of working in two systems is behind us.

We are improving productivity in the warehouses overall but are still working on getting the people up to speed, most notably in Saginaw. We plan to get everything shipped on time this week for remuneration and will follow the same schedule as last period - remuneration posts on Mon, we process payments on Tuesday, and you get paid by Wednesday morning.  

Please note that the AR team is primarily focused on making outbound calls to work with customers to collect on aging balances. In general, the customers are very understanding and just need invoices or corrected invoices. One person is answering inbound AR calls, and six are doing outbound calls. If you have an AR request, email them to AR@Winzerusa.com. We have a dedicated person monitoring that inbox and assigning requests. Paul Seibert, Lou Lesson, and Rick Beter are supplementing the team, so If you ask for AR help and get a response from them, you know why.  

We are not done until the basics are right every time.  We did hit budget for September, but I know that doesn’t tell the story of your frustrations in the field.  Thank you for helping us fight through this.  

[winzercorp]

Oracle Update - Sept 30, 2022

Good afternoon everyone. Just a heads up that we will be doing some shipping tomorrow to get everything out for this remuneration period. There will be an invoice snapshot tomorrow and on Sunday. Remuneration will post on Monday, and payments will be released Tuesday as scheduled for Wednesday morning deposits. I will follow the payments every step of the way this period to ensure they post to you no later than Wednesday morning. Warehouse picking is getting more efficient every day. We have had some very frustrating errors in picking that are people related. Sending us pictures of mis-picks is very helpful because we can determine where the mistake was made. In most cases, we are coaching the picker that made the mistake but, in some cases, we are letting pickers go that have a high error rate and are not showing the initiative to get it right the first time. We are close to nailing down warehouse ops, have a bubble of AR that we need to collect on (I’m not even considering chargebacks for another 30 days at least), and have a pretty significant inventory re-balancing we need to do between warehouses. Despite everything, we are having a good month. I will give you more details on the AR and inventory front next week. Have a great weekend, and thank you for working with us through this transition.  

Jon

[winzercorp]

Learn about Alternate Warehouse

The alternate warehouse/split order option is now working to split lines to an alternate warehouse, as long as the line totals meet the $25 split criteria. There is no need to hold orders and ask for manual splits from Customer Service. Calling Customer Service creates a manual process that takes valuable time to review. Let the system do the work; it will be faster!

To set a customer up to use an alternate warehouse, you can put the order on "SI" hold and enter an internal comment for C/S. 

Internal Comment Example: Change customer master and order lines to use an alternate warehouse. 

Once we process that order and make the change to the customer master, you will not need to hold the orders for that customer moving forward. 

See the screenshots below of the Order Detail screen in the Sales Order and the Create/Update Ship To. Here you can view if the customer is already set to use an alternate warehouse or not.

Sales Order – Order Detail screen (highlighted in yellow): This example is set not to use Alternate warehouse because the Warehouse says 103Reno with no _Alt.

Create/Update Ship To screen: This example is set to use Alternate warehouse because it shows 101Plano_Alt as the warehouse.

[winzercorp]

SPARK Update 9/20 #2

Good evening. We are making progress:

We reduced the amount of orders submitted but not shipped through last Friday from $190k to $100k.

We reduced the number of orders not shipped from 1465 down to 940.

The number of single line orders not shipped decreased from 860 down to 621.

Orders with third-party freight issues decreased from 59 to 34.

The number of orders with inventory problems actually increased. We misdiagnosed some of the problems yesterday, so the number went up from 271 to 312. The problems in this bucket are numerous and require one-by-one resolution. Most of them have to do with problems created by bad data when we converted, and they will not repeat.

The orders packed but not shipped were reduced from 531 to 381. We are still working on the software issue causing this.

We also had a strong day of shipping in the warehouse. I will start tracking and sharing same-day ship rates once we have these old order issues cleared up. Our responsibility is to get orders out the same day that are submitted by cutoff.

[winzercorp]

SPARK Update 9/20

Good morning. Some more detail today as we get our reporting up to speed. We have $190 thousand in orders submitted before Friday that have not shipped. For perspective, we have shipped $31 million since going live in May. Even though the % not shipped is small, every line causes you significant problems, and we need to be at 100%. The oldest order to process is a backorder from May 17th. There are 1465 total orders to work through (the numbers below total 1721 because some fall into multiple categories):

860 are single-line orders. The vast majority are backorders, mostly to fill kits that were short-shipped. These are time-consuming to get through. This number is about 1000 less than it was middle of last week. 

59 orders are third-party freight problems. Customer Service got the list late last night and will work to clear them today. 

271 are an inventory problem. The order went to the warehouse, but the warehouse system did not see the inventory to pick. Our internal IT department is working on this today. I don’t know the fix yet.

531 are packed but have not shipped. This is because the warehouse system in Plano and Saginaw is splitting staging areas for large and small items in error. It’s a problem we just figured out last night. The order has multiple boxes sitting in different warehouse locations. A list of these orders went to warehouse mangers late last night with the information they need to find and ship the orders. This also requires a fix to the software.

Now that we have decent reporting, these are the categories and numbers I will update you on until we catch up. We are getting very close to having this first phase wrapped up so we can focus on the basics. Inventory in the right location, orders shipped the same day they are submitted, and all administrative actions done right the first time.

-Jon

[winzercorp]

SPARK Update - 9/18

Good evening everyone. Remuneration will be in Pepperi tomorrow morning for you to review. We are processing payments tomorrow morning as well to ensure you see funds no later than first thing Tuesday.   The warehouse worked Saturday, their 13th day in a row, and they needed a break, so we did not work today. There are still about $300k of orders that were submitted on or before the 15th that has not shipped. That is about 8% of the total orders you submitted month to date. These have not shipped because we have not gotten to the pick, or we are fighting with Oracle. There are about $150k of orders submitted on the 16th that will be in this remuneration.  

We did not get as far as I planned this weekend, but we did make progress. The warehouse is getting better at using the system, and we are getting better at identifying problems with orders. I’ll give you an update tomorrow night. Thank you.  

Jon