#AI-ML

[covalesedigital]

Customer experience – The key to unlocking revenue growth for service providers

A 360° - comprehensive approach to customer digital journey

A customer’s digital experience with a service provider is a direct indicator of how the customer’s life has been made easier by them. An end-to-end customer journey data is required to create a 360-degree view of the customer-operator relationship. Service providers need to utilize AI-data analytics to gain 360° views, capture customer buying choices across multiple touchpoints, among others. All these factors together contribute to improving digital experiences and help attract new customers while keeping existing ones happy.

AI-ML powered hyper-personalization in real time

Csmart Assure/Aspen is an AI-ML first data analytics platform powering telcos with an in-depth analysis of customers’ data. By understanding their previous choices and current preferences, Csmart Assure/Aspen helps telcos predict customer’s future needs and then make relevant and personalized recommendations.

Such data-led customer learnings equip operators to present offerings that match the customer’s needs. Service providers find it much easier to then customize campaigns, offers, promotions, value-added services to specific customer segments with higher chances of purchases.

With AI-powered customer engagement, Csmart Assure/Aspen also helps telcos improve/amplify Customer Value Management.

Omnichannel experience with Csmart care

Omnichannel experience unifies all customer interactions across multiple customer touchpoints onto a single converged platform. Csmart care is built for providing omnichannel experience and Csmart MApps is bundled with CX digital innovations. These Csmart components with AI/ML integration help deliver actionable insights across various interaction channels. This empowers communication service providers to provide consistent, personalized, and relevant engagement throughout the customer’s digital journey making it smoother, irrespective of the device used, leading to an overall seamless CX.

Zero-touch automated support

AI/ML technology enables operators to offer instant and direct customer interactions without the hassle of visiting physical stores. From digital onboarding, self-care offerings to customer support, zero-touch AI/ML & automation empowers service providers to make their customers’ lives easier & convenient.

Automation allows operators to streamline and connect business processes that use customer data. Csmart CRM is bundled with intelligence tracer using AI/ML for customers’ behavior patterns. From product catalog, ordering, purchase info, billing, to digital onboarding and customer support channels, it helps take care of many such data elements. Such data enables service providers to keep on providing personalized recommendations to customers helping them deliver delightful digital journeys.

To know more visit: Covalensedigital

Visit: Covalensedigital LinkedIn

Join us at MWC 2025

[anna-scribbles]

adrien tell ur mom to leave me alone !

[starssoblue]

“things were so hard with dad in recent years...how did he go from paparapluie to père? i wish i could face him and understand, but while he was still here i didn't dare try to tell him [any of my feelings] and now...it's too late.” * paparapluie is a pun on the words papa and parapluie (umbrella) since the plush is a frog. père is the french word for 'father.'

[nixcraft]

I asked Google "who ruined Google" and they replied honestly using their AI, which is now forced on all of us. It's too funny not to share!

[harocat]

Excuse me but what the fuck? I’m still several episodes from the end, but I knew about the OE and wasn’t that annoyed by it (ie I still plan on finishing), but this is infuriating. Asking AI? I’m so angry on behalf of the screenwriter.

[snarp]

90% of documentation sucks. 99% of LLM documentation sucks. Why? Possibilities:

LLM devs lack the necessary skills to write docs because they're under the age of 25 and have been working on the same couple projects that whole time.

LLM devs don't understand why docs are important because they're under the age of 25 and have been working on the same couple projects that whole time.

LLM devs view their work in the way that mystery cults view their worship, and enter an ecstatic state not conducive to communication upon opening Jupyter Notebook/Google Colab/etc. (It's like when a snake-handling churchgoer picks up the snake.)

LLM devs choose not to write docs because they think that providing publicly-accessible information on how their code can be used makes their expertise less-valuable in the job market:

"If I'm the only one who understands the tools I made, people who want to use my work will have to pay me."

-- Final words of 10,000 naive LLM devs who have spent the last 2 years duplicating each other's work without realizing it, because they have never provided a coherent public explanation of what their work is intended to do, making it impossible either for them to find each other or for prospective users to find them. They died of dysentery.

If they had lived only a few months longer, they'd have gotten back in the computer chair and discovered, with mounting horror, that they no longer know how to use their own work, because they spent a few months doing something else (hospital, PT, etc) and the unwritten knowledge that they thought they had hoarded - in fact recalled only due to near-daily repetition - fell out of their heads, teaching them an important lesson about their own fallibility.

They didn't, though. They died of dysentery. Very sad.

[shoujo-dump]

Museru Kurai no Ai o Ageru

[chocostrwberry]

Felix: I don’t know what you all are talkin about, but it’s probably absolutely ridiculous.

Adrien and Nino:

Nino: AbsoLOOTeLAY

[covalesedigital]

Next-Gen CRM: AI, Omnichannel & Customer Value

When we hear the term Customer Relationship Management (CRM), each one of us thinks that it is product or software that handles customer’s data and their transactions to maintain a relationship with the customers but CRM software just not only going to be the system that is still storing the basic data related to our business it is going to be much more in the coming years. CRM is in a rapid transition period which would define how well the customer’s data could be collected from multiple sources, used, and organized for the business benefits over the years. So anticipating the future of CRM would surely place the service providers ahead in the business curve.

What is [CRM], and why does it Matter?

Customer Relationship Management (CRM) is a system that helps any organization involved in customer handling to manage the customer data with the goal of achieving better business relationships with customers.

Some of the features of future CRM are below:

●        Data Integration - Common Structured Data could result in common insight  – Data integration is simply integrating the customer’s data from different sources which may include web traffic, marketing, sales, and customer service applications. As we all know the CRM is capable of storing massive customer data’s, so integrating all those data as a centralized data with the access level control and view to the user based on the role could help to understand the customers better and each team could speak to the customer with the common view on the customer. Also, the data which one team collected could use full for the other team as well for the analysis, so integrating the enriched data derived out of proper analysis in a CRM would avoid the duplicate time and resource spent in getting the details from the native application and analyzing on the same data again and again by different teams.

●        Social CRM – Way of unstructured data gathering from an open-source – As we all know, for the entire world the social media is a digital dairy to express their emotions, interests, wishes, and concerns. Then surely we could better understand a person if we know a person’s mind better. As most of us wanted to serve our customers well keeping in mind the organization benefits as well then yes we should know their mind, here is where the Social CRM helps the service providers. To do so one should just integrate their CRM with social media features. By enhancing the customer details through social media integration, agents can use the customer details - Job titles, interests, tracking their activities to get the complete view of each customer and store it in the common CRM which could be useful while speaking to the customer or for planning the market strategy or in offering the promotions and for many more things. How to enhance the data – To enhance the data an organization should start listening to its customers digitally which is technically called social listening In social listening identify the brand mentions and customers by monitoring their comments, posts, hashtags, and trending topics. Social listening could be used to figure out what are your customer interests, what concerns them when they are having a problem with your products and services, and where your opportunities are and it also helps to respond to the negative comments immediately before the issues are addressed in the big level. Some Social CRM also provides an ability to use CRM capabilities for lead generations by integrating with LinkedIn, finding a lead that looks like a good fit, and stores their data for communication. In recent times many companies use Flock to Unlock in twitter, example the smart band Xiaomi encouraged their audience to tweet until they reached a targeted number of mentions with the hashtag #CadaTweetConta, after achieving the desired number of tweets, the customer got a personalized notification with the announcement that the product was released and available for sale which provides a large kind of advertisement with less spend.

●        Smart device CRM – Get more from small  – Smart devices are wearable devices that provide real-time access to products, services information from anywhere at any time, it could get every customer’s data from the purchase interest, Location, fitness details, activities, and health indicator providing companies to enrich the customer experience. For example, google glass, it’s hard to remember all of the numerous customers and leads that a salesperson interacts along with their relevant information, data, and business needs. Glass, with facial recognition, could spot that potential client and bring their salesforce information right in front of you. Technology is rapidly changing so the glass will be a smashing success for recreational users.

●        Cloud CRM – Anytime, Every time available like a cloud  – Cloud Customer Relationship Management (CRM) is a technology that provides a provision to store the CRM software, CRM tools, and customer data’s in the cloud. The main benefit of Cloud CRM is its flexibility in accessing, the Cloud CRM could be accessed at any time from any internet-enabled machines or even from Mobile App as the CRM cloud can be accessed through web browsers through the pre-defined access logins. Also, Cloud CRM could be easily integrated with commonly used applications and social media, wearable devices, and automatic data backups. It will also help the operator in terms of cost by providing the operators an option to choose the cloud capacity based on the number of customers they own and could be increased at any time if their customers increase

●        Artificial Intelligence (AI)/Machine Learning (ML) – Use future technology to provide a good experience  – As per most of the belief, Artificial intelligence and Machine learning are going to be future in many industries which are also believed to replace human intelligence in many sectors in the future. Similar to the other industries it is believed that Artificial intelligence and machine learning are going to be the future of CRM as well which is continuously increasing and redefining the efficiency of CRM software. Earlier the customer relationship management is a system that automatically manages the customer contact details which a customer itself provides in different forms like emails, form submissions, and purchases. But the next-generation technologies like artificial intelligence supported by machine learning will have the capacity to provide a 360-degree view of customer’s experience in real-time gathered from multiple inputs. AI technology is leveraged in training model with the sample data collected which deals in feeding demographics and their sales records and helps in identifying the pattern therefore in coming years these models will be used in predicting the possibilities of customer’s purchases, as a result, it will help in identifying the potential customers and priorities the customers could be handled. These models will also help to predict customer behavior, evaluate sales funnel, predicting revenue with maximum accuracy. AI will also be capable of identifying the different objects in an image and their location. A company could use objects or the location details as well in the picture to understand the customer wish or the interest as usually a person would take a picture in the place they like or near the things one wishes to own with which a gift as an object or movie ticket or sports match ticket could be provided as part of the Loyalty program and in the similar way the data gathered could be used for many more customer engagements. Most of the times we all know that a person’s mind thoughts can be guessed by their body language or with their speech with the human intelligence similarly the AI could digitally capture the emotions and the sentiments of the customers faster and accurately through Natural Language Processing (NLP) by the way of comments the customer have made or through voice recognition. This technology is going to be a peak in future CRM and it aids in targeting the customers. Similarly, if the AI and ML are integrated with any live weather systems, if they’re a threat to the customer or to their properties due to bad weather then the CRM system could send a push notification to the customers so that the customer could either purchase property insurance or make alternative arrangements like parking their vehicles in a different place. Such services will surely make such customers as an advocate for the brand and would retain in the brand. As many researchers say that retaining an existing customer is much more cost-effective than spending on promotions for tapping a new customer.

The blog insights that the NextGen-CRM is going to ease the industry’s requirement by collating all the unstructured/structural customer feeds from various sources/transactions and then further enriching the data by using the industry’s best breed AI algorithms for the better customer digital engagement.

 To know more visit: Covalensedigital

Visit: Covalensedigital LinkedIn

[anna-scribbles]

i think it would be funny if one of the ways that adrien responded to Everything was by becoming the most offline unreachable hermit of all time. no phone no computer nothing. don’t talk to him about ai or instagram brand deals or twitter drama he can’t even receive a text message. if you want to contact him he checks his email once a week at the local library. he also has a flip phone with customized ringtones and no internet connection, and a number he gives out to an extremely select list of people. don’t try to reference a pop culture phenomenon to him he won’t understand it. his flip phone can’t open tiktoks. he’s protecting his peace.

[starssoblue]

"the reason adrien is just instantly good at everything he tries is because he is programmed to be that way as a senti" aside from the fact that i don't think that's how it works (and also while he was decent at everything he tried with marinette he wasn't instantly good at all of them, and what marinette actually said to him was that he could improve in anything with practice but it was a great first attempt) did we all collectively forget about how adrien actually canonically isn't the best singer?

[nixcraft]

[san-fics]

[snarp]

Seemingly-counterintuitive thing about "AI" output: these things are much better at identifying and recreating emotion/tone than they are at facts/reasoning. The LLMs typically know whether a story is "funny" or "depressing," whether a picture of a dog is "cute" or "scary," when it's appropriate to use a puke emoji, and so on. They do not know that the Russian sleep experiment and the Dashcon baby are fake.

Makes sense! People are more likely to lie or be wrong about reality than about their own feelings about it. And the datasets are, ultimately, just stuff people say.

[covalesedigital]

Next-Gen CRM: AI, Omnichannel & Customer Value

When we hear the term Customer Relationship Management (CRM), each one of us thinks that it is product or software that handles customer’s data and their transactions to maintain a relationship with the customers but CRM software just not only going to be the system that is still storing the basic data related to our business it is going to be much more in the coming years. CRM is in a rapid transition period which would define how well the customer’s data could be collected from multiple sources, used, and organized for the business benefits over the years. So anticipating the future of CRM would surely place the service providers ahead in the business curve.

What is [CRM], and why does it Matter?

Customer Relationship Management (CRM) is a system that helps any organization involved in customer handling to manage the customer data with the goal of achieving better business relationships with customers.

Some of the features of future CRM are below:

●        Data Integration - Common Structured Data could result in common insight  – Data integration is simply integrating the customer’s data from different sources which may include web traffic, marketing, sales, and customer service applications. As we all know the CRM is capable of storing massive customer data’s, so integrating all those data as a centralized data with the access level control and view to the user based on the role could help to understand the customers better and each team could speak to the customer with the common view on the customer. Also, the data which one team collected could use full for the other team as well for the analysis, so integrating the enriched data derived out of proper analysis in a CRM would avoid the duplicate time and resource spent in getting the details from the native application and analyzing on the same data again and again by different teams.

●        Social CRM – Way of unstructured data gathering from an open-source – As we all know, for the entire world the social media is a digital dairy to express their emotions, interests, wishes, and concerns. Then surely we could better understand a person if we know a person’s mind better. As most of us wanted to serve our customers well keeping in mind the organization benefits as well then yes we should know their mind, here is where the Social CRM helps the service providers. To do so one should just integrate their CRM with social media features. By enhancing the customer details through social media integration, agents can use the customer details - Job titles, interests, tracking their activities to get the complete view of each customer and store it in the common CRM which could be useful while speaking to the customer or for planning the market strategy or in offering the promotions and for many more things. How to enhance the data – To enhance the data an organization should start listening to its customers digitally which is technically called social listening In social listening identify the brand mentions and customers by monitoring their comments, posts, hashtags, and trending topics. Social listening could be used to figure out what are your customer interests, what concerns them when they are having a problem with your products and services, and where your opportunities are and it also helps to respond to the negative comments immediately before the issues are addressed in the big level. Some Social CRM also provides an ability to use CRM capabilities for lead generations by integrating with LinkedIn, finding a lead that looks like a good fit, and stores their data for communication. In recent times many companies use Flock to Unlock in twitter, example the smart band Xiaomi encouraged their audience to tweet until they reached a targeted number of mentions with the hashtag #CadaTweetConta, after achieving the desired number of tweets, the customer got a personalized notification with the announcement that the product was released and available for sale which provides a large kind of advertisement with less spend.

●        Smart device CRM – Get more from small  – Smart devices are wearable devices that provide real-time access to products, services information from anywhere at any time, it could get every customer’s data from the purchase interest, Location, fitness details, activities, and health indicator providing companies to enrich the customer experience. For example, google glass, it’s hard to remember all of the numerous customers and leads that a salesperson interacts along with their relevant information, data, and business needs. Glass, with facial recognition, could spot that potential client and bring their salesforce information right in front of you. Technology is rapidly changing so the glass will be a smashing success for recreational users.

●        Cloud CRM – Anytime, Every time available like a cloud  – Cloud Customer Relationship Management (CRM) is a technology that provides a provision to store the CRM software, CRM tools, and customer data’s in the cloud. The main benefit of Cloud CRM is its flexibility in accessing, the Cloud CRM could be accessed at any time from any internet-enabled machines or even from Mobile App as the CRM cloud can be accessed through web browsers through the pre-defined access logins. Also, Cloud CRM could be easily integrated with commonly used applications and social media, wearable devices, and automatic data backups. It will also help the operator in terms of cost by providing the operators an option to choose the cloud capacity based on the number of customers they own and could be increased at any time if their customers increase

●        Artificial Intelligence (AI)/Machine Learning (ML) – Use future technology to provide a good experience  – As per most of the belief, Artificial intelligence and Machine learning are going to be future in many industries which are also believed to replace human intelligence in many sectors in the future. Similar to the other industries it is believed that Artificial intelligence and machine learning are going to be the future of CRM as well which is continuously increasing and redefining the efficiency of CRM software. Earlier the customer relationship management is a system that automatically manages the customer contact details which a customer itself provides in different forms like emails, form submissions, and purchases. But the next-generation technologies like artificial intelligence supported by machine learning will have the capacity to provide a 360-degree view of customer’s experience in real-time gathered from multiple inputs. AI technology is leveraged in training model with the sample data collected which deals in feeding demographics and their sales records and helps in identifying the pattern therefore in coming years these models will be used in predicting the possibilities of customer’s purchases, as a result, it will help in identifying the potential customers and priorities the customers could be handled. These models will also help to predict customer behavior, evaluate sales funnel, predicting revenue with maximum accuracy. AI will also be capable of identifying the different objects in an image and their location. A company could use objects or the location details as well in the picture to understand the customer wish or the interest as usually a person would take a picture in the place they like or near the things one wishes to own with which a gift as an object or movie ticket or sports match ticket could be provided as part of the Loyalty program and in the similar way the data gathered could be used for many more customer engagements. Most of the times we all know that a person’s mind thoughts can be guessed by their body language or with their speech with the human intelligence similarly the AI could digitally capture the emotions and the sentiments of the customers faster and accurately through Natural Language Processing (NLP) by the way of comments the customer have made or through voice recognition. This technology is going to be a peak in future CRM and it aids in targeting the customers. Similarly, if the AI and ML are integrated with any live weather systems, if they’re a threat to the customer or to their properties due to bad weather then the CRM system could send a push notification to the customers so that the customer could either purchase property insurance or make alternative arrangements like parking their vehicles in a different place. Such services will surely make such customers as an advocate for the brand and would retain in the brand. As many researchers say that retaining an existing customer is much more cost-effective than spending on promotions for tapping a new customer.

The blog insights that the NextGen-CRM is going to ease the industry’s requirement by collating all the unstructured/structural customer feeds from various sources/transactions and then further enriching the data by using the industry’s best breed AI algorithms for the better customer digital engagement.

To know more visit: Covalensedigital

Visit: Covalensedigital LinkedIn