#Generative AI vs Conversational AI
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anavclouds-analytics-ai · 3 days ago
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Understand the major differences between Generative AI vs Conversational AI, including how each works, their unique capabilities, and how they can be applied in real-world business solutions to improve automation, customer service, and content creation.
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tryslat · 11 months ago
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Difference Between Manually Humanizing AI Text vs Using an AI To Human Text Converter
AI-generated content has become increasingly prevalent. Whether for academic writing, blog posts, or content marketing, AI-generated text can serve as a quick starting point for various writing tasks. However, there’s a clear distinction between manually humanizing AI text and using a reliable AI to human text converter. AI To Human Text Converter offers an efficient, free tool to convert AI-generated text into human-like content without compromising meaning, making it a must-have resource for content creators, students, and professionals.
What is AI to Human Text Conversion?
AI to human text conversion refers to transforming machine-generated content into natural, human-readable text. AI-generated text is often monotonous, lacks engagement, and reads robotically, making it necessary to humanize it for professional use.
When it comes to humanizing AI text, there are two approaches:
Manual Humanization: Manually refining the content by rewriting it, adjusting tone, and improving readability.
Using an AI To Human Text Converter: Automating the process with a specialized tool that instantly converts AI-generated text into a more natural-sounding format.
Let’s explore the differences between these two methods.
Manual Humanization of AI Text
Manually humanizing AI text can be effective but comes with its own set of challenges.
Speed: Manually editing and rewriting AI-generated content is time-consuming. It requires a keen understanding of tone, context, and structure to make the text flow naturally.
Complexity: Manually humanizing text demands a high level of effort and expertise. You need to rephrase sentences, break down robotic language, and ensure that the text makes sense while retaining its original meaning.
Security Risks: When manually humanizing AI text, especially if it's sensitive content, the risk of human error increases. There’s always a chance that important details could be misrepresented or misunderstood.
Limitations: Manually refining large volumes of AI-generated text is often overwhelming. This method is not ideal for those who need to process substantial content within tight deadlines.
Using an AI To Human Text Converter
Conversely, an AI To Human Text Converter automates the entire process and offers several benefits over manual humanization.
Speed: Converting AI-generated text into human-readable content is nearly instantaneous with a tool like AI To Human Text Converter. Instead of spending hours manually editing content, users can generate human-like text in seconds.
Simplicity: The tool’s user interface is straightforward, requiring no prior knowledge or expertise to use effectively. Just paste the AI-generated text, click convert, and you’re done!
Security: Since the conversion happens without the need for third-party apps or plugins, security risks are minimized. The tool allows users to safely convert any content while ensuring confidentiality.
No Limitations: With AI To Human Text Converter, there are no usage limits. You can convert as much AI text as needed without worrying about word counts, logins, or subscription fees.
Completely Free: Unlike many online tools that charge for premium access or impose restrictions on free versions, AI To Human Text Converter is entirely free with unlimited usage. No login, signup, or subscription is required.
Key Features Comparison
FeaturesManual Humanize AI TextAI To Human Text ConverterConversion of AI-Generated ContentAvailableAvailableUser InterfaceNot ApplicableStraightforwardSpeedSlowerExtremely FastSecurity RiskRisk-proneSecureUsage LimitationsLimitedUnlimited
Why Use AI To Human Text Converter?
If you’re tired of spending hours trying to manually humanize AI-generated content or need a quick, efficient way to transform robotic text into something engaging and natural, AI To Human Text Converter is the perfect solution. Here’s why it’s the best choice for you:
Free of Cost: The tool is 100% free with no hidden charges. Convert as much text as you need without worrying about subscriptions or limits.
No Authentication Required: There’s no need to sign up or log in. The tool is ready for immediate use.
Unlimited Usage: Whether you’re working on a single article or hundreds of pages, AI To Human Text Converter allows you to convert unlimited content.
Quick and Accurate: Get your AI-generated content humanized in seconds, with natural flow and readability.
Ideal for Multiple Applications: Whether it’s for assignments, essays, marketing materials, or blog posts, this tool ensures your text is suitable for any professional setting.
Why Manual Humanization is Not Always Practical
While manually humanizing AI-generated text can yield good results, it’s often impractical. Here’s why:
Time-Consuming: If you have large volumes of text, manually refining it will take too long. For students or professionals working on tight deadlines, this isn’t a viable solution.
Inconsistency: Manually humanizing content introduces the risk of inconsistencies. What may seem like a minor adjustment to one part of the text might lead to inconsistencies in tone or style.
Increased Effort: Editing AI content manually requires considerable effort, especially for non-professionals who may struggle with rewriting sections effectively.
Choosing between manually humanizing AI text and using an AI to human text converter depends on your needs, time constraints, and the volume of content you’re working with. For anyone looking to save time and effort, AI To Human Text Converter is an invaluable tool. It simplifies the process, delivers human-like text instantly, and comes with no cost or limitations.
Try AI To Human Text Converter today, and discover how easy it is to humanize AI-generated text with just a few clicks!
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lisakeller22 · 10 months ago
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Generative AI or Conversational AI: A Detailed Technology Comparison
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Go through the blog to learn about the comparison of two AI models, conversational AI, and generative AI, across various parameters such as purpose, primary techniques, focus, and data requirements. Also, discover the use cases and benefits of GAI and CAI.
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piazzaconsultinggroup · 1 year ago
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The Impact of Conversational AI Solutions across Industries.
As artificial intelligence (AI) advances, it increasingly simulates processes traditionally handled by humans. Among these innovations, conversational AI stands out, driving efficiency across diverse applications from customer service to industrial automation.
What is Conversational AI?
Conversational AI simulates human conversation using advanced natural language processing (NLP), extensive data, and machine learning. By analyzing and understanding human language, it powers applications like chatbots, virtual assistants, and more, transforming how businesses interact with customers and manage tasks.
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Key Technologies Behind Conversational AI.
Machine Learning: This core AI component uses algorithms and data to continuously improve its ability to recognize patterns, enabling more accurate and effective interactions.
Natural Language Processing (NLP): NLP involves several stages, including:
Input Generation: Users provide information via text or speech.
Analysis: NLP systems use natural language understanding (NLU) and automatic speech recognition (ASR) to interpret this data.
Dialogue Management: Natural language generation (NLG) formulates appropriate responses.
Reinforcement Learning: Ongoing machine learning refines responses for better performance over time.
Examples and Applications:
Conversational AI appears in various forms:
Generative AI: Enhances oral and written communication.
Chatbots: Answer frequently asked questions and offer assistance.
Virtual Assistants: voice-activated aids for devices and smart speakers.
Text-to-Speech Software: Creates audiobooks and provides spoken instructions.
Speech Recognition Programs: Transcribe conversations and generate real-time subtitles.
These technologies enhance accessibility, customer service, industrial IoT (Internet of Things) operations, and business intelligence.
Benefits for Businesses.
24/7 Customer Service: Provides round-the-clock assistance without human agents.
Cost Efficiency: Reduces the resources needed for customer support.
Task Automation: speeds up processes and reduces errors in tasks like text transcription.
Personalized Experiences: It remembers customer preferences, enhancing user engagement and satisfaction.
Scalability: Easily scales to handle demand peaks, such as during Black Friday.
Design and Implementation.
Building effective conversational AI requires human intervention. Models are trained on machine learning and real-life conversations, enriched with data on user behavior, order status, and external factors like weather. This comprehensive approach enables smarter predictions and faster issue resolution.
Chatbots vs. Conversational AI.
While chatbots simulate conversations, conversational AI enables more complex interactions, providing context, anticipating needs, and integrating with advanced analytics for a seamless user experience.
AI in Logistics.
At Pcongrp, we lead in leveraging AI for advanced logistics solutions. Our AI-driven systems enhance picking operations and stacker crane positioning, significantly boosting warehouse efficiency. Contact us for expert advice on cutting-edge warehousing solutions.
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pokemonshelterstories · 1 month ago
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Is it common for people to have strange misconceptions about Pokemon thanks to medias downplaying or overplaying their behaviors/abilities? (ex: Gengar in movies being portrayed as creepy and evil vs how they are in IRL)
i'd say at least half of the work i do as a pokemon educator is addressing misconceptions caused by popular media. every dark, poison, or ghost type pokemon out there deserves an apology from the horror movie industry.
sensationalization is a huge issue when it comes to pokemon care! a lot of people simply don't research the pokemon they're getting. it's the sort of thing that you can kind of skate by on with a meowth or a lillipup, but you're really going to be in trouble with something like a litleo (shout out to every "simba" that's come through a shelter or rescue). the rise of user-generated content platforms like mewtube and chattok have been a huge contribution to this problem. it's not even about downplaying a pokemon's abilities sometimes- even if you tell people that owning a zangoose or a deino or an espathra is extremely difficult, the cute/cool factor is real, and people will go to a lot of lengths to get views.
on the other side of the spectrum, there are definitely pokemon that have been targetted for their portrayal in media. for example, kanto's zubat population took years to recover from the 1996 cult classic night in mt. moon. zubat roosting sites were actively being destroyed out of fear. even pokemon celebrities aren't immune to this. not too long ago one of the pokemon care bloggers i know ended up deleting a lot of her content after somebody found her address and broke into her incredible outdoor enclosure for her cranidos, resulting in it being euthanized after it panicked and charged at a passerby. the person who did it confessed that they had watched a "documentary" about cranidos purposefully knocking down trees onto prey/opponents, including humans (this turned out to be AI-generated)
as a pokemon educator, i have a lot of repeat conversations about species that show up in popular media. i will probably never stop having to tell people that sharpedo are unlikely to appear in the shallow water near shores. but it's an important job, and it's something that anyone can help with by advocating for pokemon and sharing what their incredible abilities can really do!
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anachrosims · 4 months ago
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Blocking the “inzoi” tag.
I’ve done my research, though I’d like to do more, specifically on what their models were trained on, and electricity usage locally.
Keep in mind that: Though their AI is generating textures and models based on local and user-input, afaik it’s using stable diffusion, which was trained with stolen material. As I sit here typing on an iPhone that probably has a supply chain that would make Nestle blush, I have to wonder just how much I want to pick and choose in my complicity, and how much I want to scream at others over it. (There are more productive ways to have this conversation and a little self awareness doesn’t hurt, is what I’m saying.)
Regarding sources:
SustainabilityByNumbers has a good breakdown of AI and data center energy usage and includes a comparison to other industries. (Generation is far less costly than training.)
Carbon Emissions on Writing and Illustrating outlines the emissions for those things with AI vs humans.
How much does rendering at home cost? (Renderstreet) A serious look at the cost of non-AI rendering.
However. H o w e v e r.
It’s articles like this (Inzoi’s use of AI on TheGamer.com) that ultimately have swayed me toward not buying the game.
Setting aside the grey area of locally-generated, user-based material and its costs vs non-AI rendering and modding, we need to consider what we are condoning and supporting when purchasing a game like this. We do not need to be telling the industry that a flagship for in-game AI tools is OK—especially when it was created by a company that is on the forefront of using that tech to the active detriment of so many careers.
The above article does a good job summarizing Krafton’s shady practices with its other investments; suffice to say that this is about boycotting a company who would rather use AI, even if it’s supposedly “”ethical””, than support game developers, who are already actively used and abused by the video game industry (which we are supporting by buying things like the Sims, Dragon Age, etc).
For me at least, it’s also about how much I want to support the shitty techno-feudalistic, zombie capitalism that companies like Krafton and others continue to get away with. The only good thing I can say about Krafton is that, unlike most of the big gaming companies, they’re wearing this use of AI on their sleeve. If you think no AI is being used in other game studios, you are sadly mistaken.
Until companies can show they’ll be flexible in maintaining healthy, safe employment for people, without the massive layoffs the gaming industry is so infamous for, I’m just not signing off on this.
I’m well aware that using Blender, playing video games, owning an iPhone, or a car, or taking public transit, still makes me complicit. I think people forget that they are just as complicit when harassing and sending threats to people who are playing InZoi. I’m not any better of a person for not buying and not playing it. It’s just not something in which I will personally take part.
I’m not going to harass anyone— I can’t stop y’all from doing what you want to do. If you play it, then… you’re playing it. You’re not a worse person for doing so.
I just want nothing to do with it and that’s that.
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pagesinmylife · 11 months ago
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It’s fascinating watching the difference in opinions on AI between people who simply want to consume content vs people who create said content. Like, I have yet to meet an artist or a writer who is happy with the growth of AI, particularly generative AI. Yet there are so many people online calling creators ableist and classist simply for wanting to protect their work! And there’s so many people who refuse to listen to the valid criticisms of AI!
Yes, AI can be an awesome tool but there’s a lot of ethical issues that haven’t been addressed yet. Creators aren’t in the wrong for wanting to have a conversation about this
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teaboot · 2 years ago
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Your post about art vs content got me thinking about the differences between the two. To me there is no difference besides the mindsets. One is of creator and the enjoyer, the other is content and consumer it removes the personhood, the joy/emotion, from the equation. Like a writer or video creator may not see their work as art so content creator maybe a way to refer to themselves comfortably but it sounds so machine, emotionless and lifeless, like a cookie cutter recipe mass producing something verses people lovingly crafting something...then again Disney uses a cookie cutter recipe for the most part and it brings out bangers cause people lovingly make it their own so maybe I'm thinking too hard on this
Does my long-winded rant make sense?
see, I get what you mean, but I still feel like the willingness to entertain calling art of any kind "content" reduces it to the facet of consumption where in reality, the experience of consuming art is not the sole defining trait of it.
Reducing arts like music, writing, painting, dance, voice acting, theater, etc. to the role of "content"- a thing created to be consumed, measured and valued by how pleasant or easy it is to digest- I feel that it was our biggest red flag to herald the incoming tide of AI "art".
Because if art is "content", if arts are nothing but consumable matter, then obviously the key to success is to produce as much soft, tasty, edible paste as we possibly can at the lowest possible expense.
It's the same issue I have with "meal replacements", diet culture, nutrient slurries, twenty-step skincare routines, 24/7 body padding and shapewear and laxative teas and "grind culture". It's not a cause, but a symptom, of the disease that is late-stage capitalism.
Things must be produced at low cost and remain in high demand forever. Things must be perfect and palatable and the new hit trend forever. People must pay hand over fist to consume without asking anything in return, and if they start dropping like flies at the unending unrewarded thankless demand of it all, then that must be treated as a weakness. We should all take pride in how much we can spend, pay, give, produce, and think as little as possible about what we ask for ourselves.
So, who cares if, of two identical paintings, one was made by a person and one was made by a computer program? It's the same work, so what does it matter? What does it matter?
I am an artist. I make art. I ask a question, make a statement, declare something horrific or challenging or upsetting or wrong or grotesque, and when you respond, we are together experiencing a conversation. We are existing, two people living one life and reaching out and touching across time and space. No matter the work, you're at the barest minimum saying, "I'm alive, and you're alive, and at one time or another we shared this same world, and at the end of the day we aren't too terribly different. My heart is worth sharing, and your heart is worth the struggle of understanding."
An AI-generated piece, a computer-generated voice, a CGI puppet of someone long since dead and gone, they cannot speak. They have no voice. Ay best, they are the most chewable, consumable, landlord-beige common denominator possible that you can sit and listen to like the lone survivor of a shipwreck listening to the same three songs on a broken record, and at worst, they're the uncaring vomit of an empty, unloving, value-addled hack wearing the skin of someone I know over their own.
When you abandon art to say that you make content, that should not be a point of pride. That's an embarrassment. That's not sitting down for an intelligent discussion with an equal, that's kneeling at the feet of the crowd and saying, "what do you want to see me do? I can be anyone you've ever loved. I can be them, I can be anyone, as long as you love me."
I can make content. I can be consumed. What do you want to consume? I'll make myself consumable. I'll make myself just like anything you like. And I'll make so much of it that you'll never have to go anywhere else, because it'll all be right here, and under all the cut-and-paste schlock you've seen before I will sit alone in the dark and the silence and I will know that I am safe, because I am valued, because I am desired, and I need to be desired or else I am worthless like a factory that no longer churns out steel or a hen that no longer lays eggs or a cow that is too old to make milk.
Content, the most literal meaning, is something which is contained inside a container. What it is doesn't really matter, and the best it can hope to be is something worthy of being scooped out and used.
Art is an experience that transcends value. Art is something you can eat without paying for. You can make it out of anything and anyone can do it. It can be crude and vulgar and bad, and that's a strength because it means something. It always, always means something, and it doesn't matter if you like it or not. It's not content because it doesn't fill anything. It's a living, breathing thing, and whether you want to birth it or eat it, then you're going to have to be willing to put the fucking work in
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anavclouds-analytics-ai · 16 days ago
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While both technologies rely on artificial intelligence, Generative AI and Conversational AI serve different purposes—one creates new content, the other focuses on interactive communication. Knowing their strengths helps in selecting the right solution for your business.
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white-guy-energy-swag · 1 year ago
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GREEN NERD SHOWDOWN ROUND 1 BATTLE 4
CHIHIRO FUJISAKI FROM DANGANRONPA VS MARINA IDA FROM SPLATOON
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PROPAGANDA
CHIHIRO
she's shy but really good at programming. she's so smart that she found a random laptop and created an artificial intelligence of herself that ends up being really plot relevant. and i love her ofc
Chihiro is very passionate about computers and programming, to the point that in the game they appear, Chihiro designed an AI (Alter Ego) on a laptop that resembled themself after they died, it could maintain complex conversations with other people and learn from them. This even allowed that AI to develop a virtual world called Neo World Program.
One of the cutest little nerds ever. She's a bit shy about her interests, but loves to talk about programming when asked about it. She even makes a little AI of herself called Alter Ego which can impersonate other students.
MARINA IDA
she's really good with tech stuff, likes to build robots and vr worlds etc. often talks pearls ear off about this stuff
She is literally autistism the person and also a octopus and also a lesbian what more do you want from her. she has been stated to go on MULTIPLE HOURS WORTH OF LENGTH info dumps about heavy machinery. she does not know what a social clue is and is in love with her best friend.
she was military strategy general or something at like age six and once held a nine-hour long speech about excavators. also a mechanical genius.
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whentherewerebicycles · 2 months ago
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ok chipping away at this AI workshop and here is a first stab at articulating some learning goals. in this two-workshop series, I want students to:
explore and discuss the limits of AI as a research tool (including issues around AI hallucinations and “overcertainty”, sources consulted & source credibility, data privacy and security, etc)
develop concrete strategies for using AI more effectively in research contexts (including how to coach AI tools to give more rigorous search results + how to prompt AI to give substantive feedback rather than generating content for you)
differentiate between situations where using AI is shortchanging your learning/growth vs. helping you automate rote tasks that free up energy to do substantive work. maybe we’ll evaluate different hypothetical scenarios here and I’ll ask students to argue both sides before deciding on a stance… I think we can also work in some discussion here about the underlying emotional stuff that might drive us to use generative AI in inappropriate or unproductive ways—imposter syndrome, fear of falling behind or not measuring up to others, poor time management, etc.
practice having conversations about the use of AI in research with faculty mentors and peers (basically I want them to understand that adults are also learning this stuff in real time and also have a wide range of attitudes towards generative AI, and may not know how to have productive conversations about it with students… I certainly feel that way myself!! so I want to give them some tools for starting those conversations and clarifying mentor expectations around AI use)
can’t figure out how to articulate this as a learning outcome yet but I am hoping that we can do a mix of this focused work on “here are concrete strategies for dealing with these tools” + bigger-picture reflection on what learning is for and why we are personally driven to learn/develop expertise/create new knowledge. I want one of the big overarching aims of the summer seminar to be helping students articulate their identity, purpose, and values as researchers… and then we’ll think together about how all this skill development stuff we’re doing fits into that larger framework of why we care about this work and why we’ve chosen to pursue it.
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aeolianblues · 2 days ago
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mama they’re trying to neurodivergence their way into using generative AI in substack articles…
Substack asked 2000 of its users/publishers whether and how they use AI, and the idea of disability came up. I am treading carefully here and trying to approach things with understanding. Some talked about physical disabilities like AI text-to-speech helped a blind writer. That’s what text-to-speech was invented for! Accessibility device.
Someone else said, I have ADHD so using generative AI to express my ideas helps me sound neurotypical (‘round peg in a neurotypical square whole’ was the phrase).
Now— maybe I’m getting slightly off track but you can usually put a round peg in a square hole right? It’s the sharp corners the other way round that usually prevents square pegs from round holes. Ironic slightly given the point I’m going to make about there being space for this round neurodivergent peg but whatever. I’ll take what they meant.
Babes as a writer why are you trying to erase your voice and sound neurotypical? There are so many neurotypical voices out there. For one, I reckon you have something different to add to this conversation, and especially on a substack you are allowed to speak in your own voice, the individuality is highly appreciated and stands out from the thousands of other articles published daily. Keep your voice. Don’t ChatGPT it out of existence, don’t iron out what makes it unique. Also a small part of me is unimpressed that a small town that houses a data centre loses water for the week and someone out there is yelling in defence “but I need my ChatGPT to sound neurotypical! :(” Come on man we can do better than that
Other than that they found a few other stats: people writing about tech, news, politics, finance and business were bigger users of AI than people writing about the arts (art, literature, culture, music, food, sports, illustration, travel, fiction). The above category said they didn’t generate full articles, but they used it for research and ideation. You’re researching finance on ChatGPT? Do you want to go down the pub and ‘research’ finance by asking the drunkest guy in the corner? You’re asking the hallucination machine to fact check your world news? Girl??
speaking of girls, they also found that men and people over 45 were bigger users of AI than women or people under 45. Which if anything only reminds me of the tech bro nft ape dating service where 0 women showed up. Beyond that let’s not take a men vs. women divide and start armchair psychoanalysing anything.
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roseapothecary · 1 year ago
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News Literacy 101
So after seeing this (great) post and the reactions to it, it's come to my attention that many people on this site weren't taught basic news literacy—and that is NOT your fault. I don't know about other countries, but I do know it's not something we teach widely in the States. Frankly, the people in charge of our education have a vested interest in us being gullible. But that's a whole other post, I guess.
The point is... While I don't want to derail OP's post, I do want to talk about news literacy, how to spot trustworthy information, and why sharing doom-filled posts isn't as helpful as you might think. So, I want to give you a quick question to ask yourself:
Does it pass the SMELL Test?
Source: Where is the information coming from? Is it from a credible and reliable source, like a reputable news provider*?
Motives: Why is this information being presented the way it is? Are they trying to inform or persuade you? Do they use emotionally-charged words designed to outrage, shame, guilt, or scare you?
Evidence: How has the information been verified? Has it been verified? Can it be verified? Do they provide links to credible sources?
Logic: Does the information make logical sense? Look for over-generalizations, flawed comparisons (especially correlation vs causation), and over-the-top accusations.
Left Out: What have they left out? Information left out could change the context. Do you have more questions than answers?
* This gets complicated when we're talking about Palestine due to the fact that mainstream media is spreading Israeli propaganda, but there are MANY journalists on the ground and civilians sharing their experiences—this is a time where social media can actually help spread truth. Prioritize posts from these sources (or that at least link to these sources), rather than unverified text posts... especially if those text posts have no calls to action or resources.
Beware of Manipulation
Some posts are designed to manipulate feelings for likes, shares, or to spread misinformation. They also might fall into performative activism, where someone uses a social platform to shame, scold, or scare others while taking no real action to make change.
While it might feel like sharing these posts raises awareness, it often ends up spreading feelings of despair, which can discourage meaningful action. It even makes people more susceptible to conspiracy theories and misinformation.
Young people are once again talking about not voting because "there's no point," "the system is rigged," etc. after doom posts about the 2024 Republican platform started going around on this site. People are catastrophizing about AI, derailing realistic conversations instead of encouraging people to take action by demanding regulation. People are scrolling and sharing emotionally-charged posts about Palestine, then not participating in boycotts or emailing their representatives, or taking other meaningful actions.
TLDR; if a post doesn't have a reliable, verifiable source, has a scolding or hopeless message, makes sweeping accusations or generalizations, and/or has no suggestions for action, think twice before reblogging it. It may do more harm than good.
For more resources on news literacy, check out:
Center for News Literacy
The News Literacy Project
and Penn State's news literacy education.
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stary-night · 2 months ago
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Ramble (education)
Feel like I'm stuck between two positions with the whole topic about bad vs good students on here and Tiktok. I definitely agree that academic honesty is important and that people shouldn't use ChatGPT, and on the Tiktok argument I don't think you can claim being an F student makes you a genius inventor, but also the educational system is not optimized for learning. Everything is so competitive and it feels like it's more about the letter grade and physically getting the work done.
I don't think people should be considered lazy or unintelligent because they struggle with a system that causes widespread burnout during one of the most expensive times to go to college in US history. And I think that the conversation would be more productive if it was less about framing the students themselves as brain-rotted and more about the use of the AI generated work being bad in higher education as a whole.
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imleaping · 13 days ago
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Voice AI vs Human Call Centers: What Works Better
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Should You Choose Voice AI or Human Call Centers? Let’s Break It Down
These days, if you’re running a business and handling customer calls, you’re probably thinking about whether it makes sense to stick with the usual call center team — or switch to voice AI.
It’s not a small decision. And honestly, there’s no one-size-fits-all answer.
What Even Is Voice AI?
So, voice AI — it’s kind of like a smart assistant that talks to people. It listens to what someone says, understands it (well, most of the time), and responds like a real person would. You’ve probably already dealt with one of these without realizing.
Unlike those annoying bots that say “press 1 for this,” these systems actually have conversations.
This is all powered by what’s called artificial intelligence voice technology. It’s the brains behind the voice — recognizing speech, making sense of it, and replying in a way that feels natural.
The Rise of AI Agents (And Why They Matter)
A lot of businesses are using what’s known as an AI agent. These aren’t real people, of course — but they’re designed to act like one during a phone call.
Let’s say someone calls in to check their delivery status. Instead of having a support rep repeat the same thing for the hundredth time, an AI agent just… handles it. No wait time. No stress.
That’s the beauty of it — AI never takes a day off.
But People Still Want Real Conversations Sometimes
Here’s where it gets real: not every call can (or should) be handled by a robot.
Some problems are emotional. Some are just plain complicated. And when someone’s frustrated, they want to talk to an actual human — someone who listens, understands, maybe even apologizes.
That’s where human call centers still have a big edge. Empathy isn’t something machines are great at.
Why Automation Is Catching On
Still, there’s a reason more companies are leaning into call center automation. It’s efficient. It saves money. It keeps things running when your human team’s off the clock.
You don’t need ten new hires to handle basic stuff like password resets or shipping updates. AI can cover that easily, freeing up your team for tougher stuff.
What About Voice AI Tools?
Some companies are even using a voice AI generator to build their own support voices. Think of it like designing your own digital team member — one that answers calls instantly, sounds friendly, and handles repetitive tasks without losing patience.
It’s pretty smart, especially when you’re scaling.
What’s the Best Move for Your Business?
Honestly? A mix of both usually works best.
Let AI customer support take care of the simple, high-volume stuff. Then bring in real people for calls that need empathy, creativity, or just a human touch. Want to try it for yourself? Leaping AI can help you build a voice automation setup that works from day one. Book a personal voice AI demo today.
It’s not about replacing anyone — it’s about working smarter.
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greencloakedfae · 4 months ago
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Tagged by @sapphictea (a week ago oops sorry)
~list 5 topics you can talk on for an hour without preparing any material~
Renegade Nell. im so deep into this show i think i could probably talk for an hour about literally anything to do with it. costumes? character analysis? prop and set design? the main story? character dynamics? anything and everything.
Sewing. specifically historical sewing and costuming from the medieval period and the early 18th century in england, though I'll happily talk about other periods just for the fun of it. i enjoy the process of hand sewing, and the social history that clothing and fashion has is just, so so interesting, especially for women's fashion.
AI/ML. look i could talk about my thoughts and feelings on generative ai for probably longer than an hour, but honestly im sick of that and id much rather talk about other areas of machine learning. im really interested in the ethics of ml relating to data (how data is obtained, the biases that it might contain, the pros and cons relating to a dataset that is fabricated for classification vs one consists of real world data, etc). im also studying explainable ai atm, and the idea of expanding the current methods for assessing how effective a model is by considering the wider context and decision making happening in these models, as well as being able to assess easier if theres missed issues in the data used for training, instead of just "it got the expected answer", its all just so interesting to me. i also love to talk about the fields and research areas where ai/ml is being applied that get ignored when conversions are dominated by genAI.
Neurodiversity. specifically autism, adhd and tourettes, but also ARFID, if only cause those are the ones i have lived experience with and have researched the most. im sorry to anyone that has met me and ive clocked before they knew themselves that they had adhd and/or autism, cause i haven't been wrong yet. im not sure i have any specific areas of this topic that i favour over others, but i like to talk about my lived experiences and help others (friends, past students ive tutored, strangers) set up strategies and tools that'll help them.
Fencing. scraping the bottle of the barrel now but i could most definitely talk about la verdadera destreza style fencing for an hour. its a style of fencing that originated in spain and was popular around the 16-17th centuries, with the last main text being published in 1705 and after which the style fell out of favour for more italian and french styles. it values defensive manoeuvres over offensive, and draws a lot on geometry to do so (the fancy cool new maths of the time). im still relatively new to the hobby, but the local community is lovely and it ties in beautifully with my history interests.
tagging (with no pressure): @greencheekconure27 @butts-bouncing-on-the-beltway @broodytinygaycarmilla @fools-and-perverts2 and anyone else interested
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