#GetOnCRM Agentforce solution

[getoncrm]

Real Stories from the Salesforce Agentforce Hackathon 2025: How GetOnCRM Built Smarter Workflows

Discover how GetOnCRM’s winning solution at the Salesforce Agentforce Hackathon 2025 tackled real business challenges through intelligent workflow automation. Learn how Slack-based Salesforce Agentforce workflows, cross-cloud integrations, and real-time data are transforming internal support, DevOps, and customer service operations.

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GetOnCRM’s Winning Formula at the 2025 Agentforce Hackathon

The focus at the 2025 Salesforce Agentforce Hackathon was on execution rather than just innovation. GetOnCRM’s Agentforce Hackathon solution stood out among the dozens of teams that built quickly and strategically because it not only delivered a brilliant idea but also a functional model that addressed actual internal workflow problems.

What was unique about GetOnCRM? It was clarity, not complexity.

Resolving the Issue No One Discusses

Slow internal support is a problem for the majority of enterprise teams. Ticket stall. Escalations are postponed. Valuable time slips away. GetOnCRM addressed the fundamental problem—internal service delays—and used intelligent Salesforce automation to resolve it rather than developing a new tracking tool.

Their remedy? A Slack-integrated support workflow created with Salesforce Flow Builder automation and connected through Salesforce Data Cloud integration. The agent could:

Quickly determine the urgency of the ticket

Pull background information from previous cases

Escalate to the appropriate channel in real time

You can accomplish this without ever leaving Slack.

This was not a theoretical demo—it was a functional prototype made for real enterprise support teams.

Integration in Real Time That Works

What made the solution even more impactful was its seamless connection to live enterprise data. With Salesforce Data Cloud, the agent worked off the latest information—not outdated snapshots—allowing it to make fast, accurate decisions without human intervention.

Thanks to agent memory and context awareness, the bot could deliver a personalized, intelligent support experience, reducing back-and-forth between staff.

The Tools That Powered the Win

GetOnCRM’s strategy was built on simplicity and real impact. These were the key ingredients:

Salesforce Agent Builder—the central control hub for the entire workflow

Slack-based Salesforce workflows—removing the need to juggle tools

Apex logic and Flow Builder—to automate smart, multi-step decisions

Cross-cloud Salesforce automation—linking operations, support, and collaboration platforms like Health Cloud, CPQ, and Revenue Cloud

Their approach resulted in a workflow that was not just smart but also scalable and enterprise-ready.

Built for Teams That Want to Move Faster

The goal wasn’t flashy tech—it was to remove friction from business processes. The hackathon confirmed what GetOnCRM’s Salesforce automation consulting services already strive for: real transformation using the right tools, fast.

This project wasn’t just a hackathon submission—it became a repeatable automation framework for intelligent support and operations.

✅ Want to learn how GetOnCRM uses Salesforce Agentforce to transform enterprise workflows?

Read the full case study on our Agentforce Hackathon success.

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Switching to Agentforce CRM: Smarter Sales & Support Automation

Explore how Agentforce AI CRM software streamlines business workflows with AI-powered sales automation, AI-powered customer service automation, and omnichannel customer support automation—all powered by GetOnCRM’s Salesforce integration services.

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Smarter CRM Automation with GetOnCRM’s Agentforce AI CRM

Streamline sales automation and customer support with GetOnCRM’s Agentforce AI CRM services. Use Salesforce integration, AI lead scoring, automated ticketing, and tools for engaging customers across different channels to provide quicker, personalized, and expandable CRM automation. This solution is ideal for sectors such as healthcare, manufacturing, retail, and financial services.

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Top 21 Manufacturing Process Automation Trends Powered by Salesforce AI

Explore how Salesforce AI and Agentforce for Manufacturing are transforming industrial operations through automation, predictive maintenance, intelligent supply chain management, and AI-driven workforce planning. Learn how GetOnCRM’s Salesforce consulting services help manufacturers adopt cutting-edge smart factory solutions for enhanced productivity, compliance, and growth.

[getoncrm-salesforce-insights]

Agentforce CRM vs. Legacy Systems: Why AI-Powered CRM Is the Future of Sales and Support

If your team still relies on legacy CRM systems for managing customer relationships, chances are, they’re struggling with slow processes, disconnected channels, and repetitive manual tasks. What worked 10 years ago simply isn’t enough in 2025. That’s why more companies are switching to Agentforce AI CRM software—an advanced solution designed to deliver AI-powered sales automation and AI-driven customer service tools that legacy systems simply can’t match.

Here’s the reality: manual lead scoring and traditional support ticketing slow down business. Agentforce CRM services, powered by Salesforce integration services, eliminate these outdated methods. With intelligent virtual assistants, automated sales workflows, and predictive customer behavior analysis, sales teams can close deals faster, and support agents can resolve issues in real time.

Unlike legacy platforms, Agentforce AI CRM software doesn’t just store data—it actively learns from it. For example, retail businesses can use Salesforce Health Cloud services for customer insights, while finance companies benefit from predictive lead scoring automation built into AI CRM software. Even industries like healthcare and manufacturing now rely on automation for customer service across multiple channels to handle inquiries via chat, email, voice, and social platforms.

The shift is simple: businesses today demand faster service, personalized sales journeys, and smarter systems. GetOnCRM’s Agentforce CRM services help companies make that shift, combining Salesforce Service Cloud services with AI-powered CRM tools that are scalable and future-ready.

If your sales and support teams continue to rely on manual processes and fragmented platforms, it's time to upgrade.

Are you curious about how Agentforce CRM surpasses legacy systems? read the blog.

[getoncrm-salesforce-insights]

Agentforce + GetOnCRM: Salesforce-Powered AI Demo for Smarter Lead Generation

Discover how GetOnCRM Solutions leverages Salesforce Agentforce to revolutionize lead generation through AI-powered automation. This case study demo showcases intelligent workflows, real-time customer engagement, and how businesses can scale outreach using smart Salesforce integrations. This demo is perfect for startups, enterprises, and marketing teams seeking to improve their CRM strategies through automation and AI.

🔹 Powered by Salesforce Agentforce 🔹 Real-Time AI Demo 🔹 Use Case: Lead Generation & Automation 🔹 Presented by GetOnCRM Solutions—Certified Salesforce Consulting Partner.

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Salesforce Raises Prices. Here’s How GetOnCRM Helps You Save More and Gain More

As of August 1, 2025, Salesforce has implemented a 6% price increase across many of its core offerings—including Sales Cloud, Service Cloud, Marketing Cloud Engagement, and Tableau. For companies already managing tight budgets, this update may feel like a setback.

But it doesn’t have to be.

At GetOnCRM, we help businesses turn rising costs into higher returns—ensuring that your Salesforce investment delivers more value than ever before.

Why Did Salesforce Increase Prices in 2025?

The Salesforce pricing update 2025 reflects a strategic shift toward an AI-first platform. The added cost includes access to powerful features such as

Einstein Copilot—an AI assistant built into all Salesforce apps

Slack AI Integration—Smarter, faster collaboration

Salesforce Data Cloud—Real-time access to unified customer data

Tableau Pulse—Proactive analytics and live alerts

Agentforce—AI automation for customer service inside Slack

These tools are powerful—but only if your team knows how to use them effectively. That’s where GetOnCRM steps in.

How GetOnCRM Helps You Save More

Rather than absorb the increase, businesses are using GetOnCRM to optimize performance and reduce waste across their Salesforce environments.

✅ Salesforce Consulting Services

We conduct a full audit of your existing setup to:

Eliminate unused features and licenses

Streamline user access and workflows

Identify quick wins for boosting CRM productivity

✅ Custom Salesforce Implementations

We tailor our Salesforce implementation services to your goals and industry, ensuring that every feature delivers value without increasing your expenditure.

✅ Salesforce Integration Services

From ERP platforms to marketing automation, we integrate Salesforce with your ecosystem so you can drive efficiency across departments.

✅ Agentforce: Slack + Salesforce Automation

We deploy our proprietary Agentforce solution to achieve the following objectives:

Automate ticket handling

Summarize support cases

Accelerate resolution using AI in Slack

The result? Fewer manual tasks, faster responses, and a higher return on every Salesforce dollar.

How GetOnCRM Helps You Gain More

While others see the price hike as a burden, GetOnCRM helps clients use it as an opportunity to:

Adopt new AI tools intelligently

Refine CRM workflows for better usability

Increase Salesforce ROI across sales, service, and marketing

Create scalable architecture that avoids future cost overruns

💡 Smart Spending Starts with Strategy

You don’t have to settle for higher costs with unclear results. With GetOnCRM, your CRM becomes a growth engine—not a budget drain. Are you interested in learning more? Read the whole news

[getoncrm-salesforce-insights]

Salesforce AI in Manufacturing: 21 Future Trends Explained

As businesses move toward intelligent, automated, and data-driven production ecosystems, Salesforce AI in manufacturing is redefining the future of industrial operations. This evolution is being made possible by platforms such as Salesforce Manufacturing Cloud, Salesforce Einstein GPT, and Agentforce for Manufacturing, which offer real-time decision-making, automation, and predictive capabilities throughout the manufacturing value chain. Manufacturers are using AI-powered CRM for manufacturers to automate everything from quality control and demand forecasting to compliance and customer engagement, with the help of Salesforce consulting partners like GetOnCRM. Among the 21 major trends that are changing the industry, autonomous factory systems powered by Agentforce services for manufacturing are allowing machines to make decisions in real time with little human intervention, and predictive maintenance 2.0 is reducing unscheduled downtime. Demand forecasting tools like Salesforce Einstein GPT guarantee that production and inventory levels match market demands, while Salesforce CRM for manufacturers permits highly customized product design. Digital twins and AI-based quality control optimize maintenance and performance on the factory floor, while Salesforce Manufacturing Cloud dashboards provide real-time analytics. Salesforce Agentforce for regulatory management guarantees proactive monitoring and audit readiness, so compliance is no longer reactive. AI-optimized 3D printing and AI-powered generative design tools, meanwhile, speed up innovation and production. Even cybersecurity is changing; smart factory infrastructure is protected by cybersecurity tools driven by Salesforce AI. Lastly, GetOnCRM's Salesforce AI workforce management solutions are revolutionizing the way manufacturers automate the management of teams, tasks, and shifts. With scalable solutions that support digital transformation from the shop floor to executive strategy, GetOnCRM continues to assist companies in realizing the full potential of Salesforce AI integration in manufacturing as these trends come together.

Are you curious about how Salesforce AI can revolutionize your manufacturing operations? read more

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Sync, Solve, Succeed: TriAgent’s Behind-the-Scenes Hackathon Story

Not all hackathon triumphs are expressed solely through code. Team TriAgent proved at TDX 2025 that collaboration, communication, and real-world problem-solving are just as crucial as technical execution. Their project—a smart, user-friendly Salesforce Slack integration built with AgentForce—wasn't just about functionality but about delivering real impact.

TriAgent earned the Best Use of Slack Award and widespread recognition from the Salesforce community for its solution that helped sales and field teams manage real-time CRM workflows more efficiently. But what truly set them apart was their ability to stay aligned, solve challenges on the go, and operate seamlessly under pressure.

Sync: Starting with One Shared Goal

TriAgent didn’t jump into the building immediately. They first aligned on a unified goal—to develop a real-time Salesforce assistant inside Slack that could simplify processes, guide users through steps, and reduce repetitive manual tasks using AgentForce integration.

This clarity helped them streamline execution. They didn’t just focus on “what” to build but also understood “why”—to serve actual business needs within the Salesforce ecosystem.

Solve: Smart Coordination When It Mattered Most

Execution began with clear roles and mutual trust.

Dhyey led the user experience flow and crafted a demo that told a compelling story while showcasing technical value.

Kriyanshi configured the Slack bot for Salesforce workflows, resolving real-time glitches like data stream errors and finishing the final submission just 30 seconds before the deadline.

Jeet built the backend logic in Apex, writing tailored prompts that responded with relevant, business-focused answers.

With this structure, TriAgent addressed challenges like Salesforce and Slack integration issues, rapid iteration cycles, and smooth demo video deployment, all while working in sync.

Succeed: Delivering a Practical, Business-Ready Solution

Their final build wasn’t just a prototype—it was a working tool that demonstrated how Salesforce automation tools could be used inside Slack to reduce time-consuming processes and support field teams in real-time.

The solution was relevant, usable, and scalable, so it connected directly with the judges. Their clarity, collaboration, and consistency helped them shine above 250+ global teams, earning them the Best Use of Slack Award at TDX 2025.

After the Win: Real Impact at GetOnCRM

TriAgent brought the same mindset back to the workplace. Their approach has since shaped ongoing client work, from Salesforce field service automation to GetOnCRM Salesforce Marketing Cloud strategy and new custom CRM implementations that emphasize strong integrations and seamless user flows.

Their win wasn’t a one-off—it set a foundation for smarter, more collaborative solutions across the board.

Coordination Leads to Innovation

The TriAgent experience at TDX 2025 shows us that behind every functional solution is a well-aligned team. Technical skills are vital, but collaboration is what transforms vision into reality.

So, whether you're building custom Salesforce CRM integrations, managing a Salesforce Slack workspace, or improving operations with Salesforce automation tools, start by syncing your team and solving real user problems, and watch how success naturally follows.

[getoncrm-salesforce-insights]

The 2025 Guide to Smarter Healthcare with Salesforce Automation Tools

The healthcare sector is rapidly transitioning to intelligent, data-driven care in 2025, and Salesforce automation tools for healthcare are leading the way in this change. Clinics and hospitals can maintain secure records, optimize workflows, and customize patient experiences with the help of tools like Salesforce Health Cloud, MuleSoft healthcare integrations, and Salesforce Shield for HIPAA compliance. With smarter systems, healthcare providers can now manage real-time patient queries in Slack using Agentforce AI or automate appointment scheduling with Salesforce Flow.

GetOnCRM implements Salesforce CRM for hospitals according to their requirements, assisting healthcare teams in maximizing these solutions. Care delivery is becoming more effective and responsive, thanks to technologies like Salesforce telehealth tools and AI-powered patient engagement. With the help of tools like Salesforce Marketing Cloud for healthcare and Salesforce Genie for real-time patient data, the future of digital care is now a functional system that enhances results and reduces expenses, not just a theoretical idea.

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Agentforce by GetOnCRM Wins Big at Salesforce TDX Hackathon 2025 Agentforce, developed by GetOnCRM, emerged as the winner of the Best Use of Slack award at Salesforce TDX Hackathon 2025 in Bengaluru. This AI-powered assistant was designed to help field sales reps, managers, and admins instantly access real-time Salesforce data inside Slack, improving productivity and decision-making. Learn how the team overcame tech hurdles and built a secure, contextual, and scalable solution that’s ready for cross-industry use.

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Leverage AI agents with Salesforce Agentforce to automate customer interactions, enhance response times, and provide intelligent, context-aware support for superior service experiences.