#CRMWorkflowAutomation

[getoncrm-salesforce-insights]

Sync, Solve, Succeed: TriAgent’s Behind-the-Scenes Hackathon Story

Not all hackathon triumphs are expressed solely through code. Team TriAgent proved at TDX 2025 that collaboration, communication, and real-world problem-solving are just as crucial as technical execution. Their project—a smart, user-friendly Salesforce Slack integration built with AgentForce—wasn't just about functionality but about delivering real impact.

TriAgent earned the Best Use of Slack Award and widespread recognition from the Salesforce community for its solution that helped sales and field teams manage real-time CRM workflows more efficiently. But what truly set them apart was their ability to stay aligned, solve challenges on the go, and operate seamlessly under pressure.

Sync: Starting with One Shared Goal

TriAgent didn’t jump into the building immediately. They first aligned on a unified goal—to develop a real-time Salesforce assistant inside Slack that could simplify processes, guide users through steps, and reduce repetitive manual tasks using AgentForce integration.

This clarity helped them streamline execution. They didn’t just focus on “what” to build but also understood “why”—to serve actual business needs within the Salesforce ecosystem.

Solve: Smart Coordination When It Mattered Most

Execution began with clear roles and mutual trust.

Dhyey led the user experience flow and crafted a demo that told a compelling story while showcasing technical value.

Kriyanshi configured the Slack bot for Salesforce workflows, resolving real-time glitches like data stream errors and finishing the final submission just 30 seconds before the deadline.

Jeet built the backend logic in Apex, writing tailored prompts that responded with relevant, business-focused answers.

With this structure, TriAgent addressed challenges like Salesforce and Slack integration issues, rapid iteration cycles, and smooth demo video deployment, all while working in sync.

Succeed: Delivering a Practical, Business-Ready Solution

Their final build wasn’t just a prototype—it was a working tool that demonstrated how Salesforce automation tools could be used inside Slack to reduce time-consuming processes and support field teams in real-time.

The solution was relevant, usable, and scalable, so it connected directly with the judges. Their clarity, collaboration, and consistency helped them shine above 250+ global teams, earning them the Best Use of Slack Award at TDX 2025.

After the Win: Real Impact at GetOnCRM

TriAgent brought the same mindset back to the workplace. Their approach has since shaped ongoing client work, from Salesforce field service automation to GetOnCRM Salesforce Marketing Cloud strategy and new custom CRM implementations that emphasize strong integrations and seamless user flows.

Their win wasn’t a one-off—it set a foundation for smarter, more collaborative solutions across the board.

Coordination Leads to Innovation

The TriAgent experience at TDX 2025 shows us that behind every functional solution is a well-aligned team. Technical skills are vital, but collaboration is what transforms vision into reality.

So, whether you're building custom Salesforce CRM integrations, managing a Salesforce Slack workspace, or improving operations with Salesforce automation tools, start by syncing your team and solving real user problems, and watch how success naturally follows.

[corranforce]

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