#Integration Platform as a Service

[fusiondynamics]

Available Cloud Computing Services at Fusion Dynamics

We Fuel The Digital Transformation Of Next-Gen Enterprises!

Fusion Dynamics provides future-ready IT and computing infrastructure that delivers high performance while being cost-efficient and sustainable. We envision, plan and build next-gen data and computing centers in close collaboration with our customers, addressing their business’s specific needs. Our turnkey solutions deliver best-in-class performance for all advanced computing applications such as HPC, Edge/Telco, Cloud Computing, and AI.

With over two decades of expertise in IT infrastructure implementation and an agile approach that matches the lightning-fast pace of new-age technology, we deliver future-proof solutions tailored to the niche requirements of various industries.

Our Services

We decode and optimise the end-to-end design and deployment of new-age data centers with our industry-vetted services.

System Design

When designing a cutting-edge data center from scratch, we follow a systematic and comprehensive approach. First, our front-end team connects with you to draw a set of requirements based on your intended application, workload, and physical space. Following that, our engineering team defines the architecture of your system and deep dives into component selection to meet all your computing, storage, and networking requirements. With our highly configurable solutions, we help you formulate a system design with the best CPU-GPU configurations to match the desired performance, power consumption, and footprint of your data center.

Why Choose Us

We bring a potent combination of over two decades of experience in IT solutions and a dynamic approach to continuously evolve with the latest data storage, computing, and networking technology. Our team constitutes domain experts who liaise with you throughout the end-to-end journey of setting up and operating an advanced data center.

With a profound understanding of modern digital requirements, backed by decades of industry experience, we work closely with your organisation to design the most efficient systems to catalyse innovation. From sourcing cutting-edge components from leading global technology providers to seamlessly integrating them for rapid deployment, we deliver state-of-the-art computing infrastructures to drive your growth!

What We Offer The Fusion Dynamics Advantage!

At Fusion Dynamics, we believe that our responsibility goes beyond providing a computing solution to help you build a high-performance, efficient, and sustainable digital-first business. Our offerings are carefully configured to not only fulfil your current organisational requirements but to future-proof your technology infrastructure as well, with an emphasis on the following parameters –

Performance density

Rather than focusing solely on absolute processing power and storage, we strive to achieve the best performance-to-space ratio for your application. Our next-generation processors outrival the competition on processing as well as storage metrics.

Flexibility

Our solutions are configurable at practically every design layer, even down to the choice of processor architecture – ARM or x86. Our subject matter experts are here to assist you in designing the most streamlined and efficient configuration for your specific needs.

Scalability

We prioritise your current needs with an eye on your future targets. Deploying a scalable solution ensures operational efficiency as well as smooth and cost-effective infrastructure upgrades as you scale up.

Sustainability

Our focus on future-proofing your data center infrastructure includes the responsibility to manage its environmental impact. Our power- and space-efficient compute elements offer the highest core density and performance/watt ratios. Furthermore, our direct liquid cooling solutions help you minimise your energy expenditure. Therefore, our solutions allow rapid expansion of businesses without compromising on environmental footprint, helping you meet your sustainability goals.

Stability

Your compute and data infrastructure must operate at optimal performance levels irrespective of fluctuations in data payloads. We design systems that can withstand extreme fluctuations in workloads to guarantee operational stability for your data center.

Leverage our prowess in every aspect of computing technology to build a modern data center. Choose us as your technology partner to ride the next wave of digital evolution!

[grepsai]

Integration Platform as a Service

Greps AI is revolutionizing how businesses operate by leveraging advanced artificial intelligence technologies. Positioned as an Integration Platform as a Service, it seamlessly connects diverse systems and automates workflows, enhancing efficiency and productivity. With Greps AI, companies can streamline operations and achieve superior data integration and management.

[integratedsoftware]

Connecting the Dots: Understanding IPaaS and Jitterbit Integration

Staying ahead often requires seamlessly integrating various software solutions to streamline processes and enhance efficiency. Integration Platform as a Service (IPaaS) and Jitterbit Integration are key players in achieving this synergy.

IPaaS Unveiled:

Integration Platform as a Service, or IPaaS, is a cloud-based solution that facilitates the integration of different applications within an organization. It acts as a bridge, connecting disparate systems and enabling smooth data flow. IPaaS ensures that data is exchanged in real-time, reducing manual intervention and enhancing the accuracy and speed of business operations.

One of the primary advantages of IPaaS is its ability to foster collaboration across departments. By breaking down silos and creating a unified environment, IPaaS empowers businesses to make informed decisions based on comprehensive and up-to-date information.

Jitterbit Integration:

Now, enter Jitterbit Integration - a robust solution that seamlessly connects applications, data, and devices. Jitterbit goes beyond mere integration; it's a powerful tool that enables businesses to orchestrate their processes efficiently. Whether it's connecting customer relationship management (CRM) systems, enterprise resource planning (ERP) software, or human capital management (HCM) tools, Jitterbit ensures a harmonious flow of data.

Jitterbit's visual interface simplifies integration, allowing businesses to create connections without extensive coding knowledge. This user-friendly approach is a game-changer, enabling organizations to adapt quickly to evolving business needs.

The Power of Integration:

When IPaaS and Jitterbit join forces, the result is a well-orchestrated symphony of data. IPaaS, with its cloud-based agility, complements Jitterbit's robust integration capabilities. This synergy creates a foundation for a connected ecosystem where information flows seamlessly, fostering a more responsive and agile business environment.

Imagine the finance team having real-time access to sales data from the CRM system or the HR department instantly updating employee records across various platforms. This level of integration enhances operational efficiency and empowers decision-makers with accurate and timely insights.

Benefits Beyond Boundaries:

The integration of IPaaS and Jitterbit extends beyond the traditional boundaries of software compatibility. It's not just about connecting systems; it's about connecting people, processes, and data to drive innovation and growth.

By embracing this dynamic duo, businesses can future-proof their operations. As technology evolves, the integrated environment provided by IPaaS and Jitterbit allows for seamless adaptation to new tools and systems. This adaptability is crucial in the ever-changing landscape of business technology.

In pursuing business excellence, understanding the intricate dance of Integration Platform as a Service and Jitterbit Integration is essential. These technologies connect the dots between different software solutions and weave a tapestry of efficiency, collaboration, and agility.

In a world where digital transformation is the key to success, organizations must leverage the power of IPaaS and Jitterbit Integration to unlock their full potential. The era of disconnected systems is behind us; it's time to embrace a future where every piece of the business puzzle fits together seamlessly.

Discover the power of seamless integration with IPaaS and Jitterbit! Dive into the article at Fusion5 for insights on how these dynamic solutions weave efficiency and agility into business operations: www.fusion5.com.au/in

[invimatictechnologies]

Invimatic specializes in cutting-edge DevOps automation solutions, streamlining software development and operations. Their robust platform optimizes workflows, enabling seamless integration, testing, and deployment cycles. With a focus on efficiency, Invimatic empowers teams to automate repetitive tasks, enhancing productivity while ensuring high-quality software delivery. Through innovative tools and methodologies, they revolutionize the DevOps landscape, offering scalable solutions that expedite processes and minimize errors. Invimatic's commitment to automation drives a transformative approach, revolutionizing how businesses manage and execute their development lifecycles.

[disease]

a seamless integration of playlists, artists & albums from platform to platform. switching from Spotify has been one of the best decisions i’ve made all year. your turn!

[mosbah77]

[sierraconsult]

Monday CRM is a flexible, cloud-based solution that streamlines customer relationship management, sales tracking, and team collaboration. Its intuitive interface, customizable workflows, and integration options help businesses improve efficiency and stay organized across all operations.

[daintilyultimateslayer]

field service management software

Solutions and Capabilities for Power Transmission & Distribution

Maintenance of Transmission & Distribustion Network Infrastructure

Asset Management: Transmission Tower Inspection

The Power T&D industry relies heavily on maintaining a vast network of infrastructure, from power plants to substations and distribution lines. Etaprise FSM software can play a crucial role in optimizing field operations, enhancing safety, and improving customer service in this sector. Here are some specific use cases:

Maintenance and Repair:

Manage work orders for diverse tasks: Schedule and track work orders for maintenance, repair, and inspection of substations, transformers, transmission lines, and other T&D assets.

Optimize scheduling and dispatching: Consider factors like technician skills, location, weather, and equipment availability for efficient scheduling and dispatching of field crews.

Mobile workforce management: Equip technicians with mobile apps for accessing work orders, capturing data, reporting updates, and communicating with supervisors in real-time.

Inventory management: Track and manage spare parts inventory across warehouses and field locations, ensuring timely availability and minimizing stockouts.

Predictive maintenance: Leverage sensor data and analytics to predict potential equipment failures and schedule preventive maintenance, minimizing downtime and costs.

Outage Management and Restoration:

Real-time outage tracking: Monitor and track outages in real-time, identify affected areas, and prioritize restoration efforts.

Crew deployment and communication: Quickly dispatch crews to outage locations, facilitate communication between teams, and update customers on restoration progress.

Damage assessment and repair: Utilize mobile apps for damage assessment, reporting, and capturing photos/videos, streamlining repair processes.

Incident reporting and analysis: Track and analyze outage incidents to identify root causes and improve future preparedness and response.

Smart Grid Integration:

Integration with sensors and IoT devices: Integrate Etaprise FSM software with sensors and IoT devices across the grid for real-time monitoring of equipment health and performance.

Predictive maintenance based on sensor data: Utilize sensor data to predict equipment failures and schedule preventive maintenance proactively, enhancing grid reliability.

Automated outage detection and response: Automate outage detection based on sensor data and trigger pre-defined response workflows, minimizing outage duration and impact.

Data-driven decision making: Leverage data from sensors and Etaprise FSM software to optimize asset management, resource allocation, and grid operations.

Customer Service and Meter Management:

Manage customer service requests: Efficiently handle customer service requests related to outages, meter readings, billing issues, and new service connections.

Schedule and track meter installations and repairs: Dispatch technicians, track progress, and update customers on the status of meter installations and repairs.

Remote meter reading and data collection: Utilize mobile apps and smart meters for remote meter reading and data collection, improving efficiency and accuracy.

Customer communication and engagement: Provide customers with real-time outage updates, estimated restoration times, and self-service options through mobile apps and web portals.

Start a free trial today

Get your team the tools they need to achieve peak performance

Get Started

Field service management Software features for Power Transmission & Distribution

Discover the features of Etaprise. Click on any feature below to learn more about it.

Customer Management

Customer 360

Know your customers like never before with Etaprise's unified customer view

Estimates & Quotes

Generate accurate estimates and quotes in seconds, empowering informed decisions and winning more service deals.

Contracts

Simplify complex service agreements and streamline workflows with our contract management features.

AI driven Lead Generation

Etaprise leverages AI to find ideal customers struggling with field service issues, automatically generating qualified leads for your business.

Appointment management

Etaprise streamlines your field service with effortless appointment booking, scheduling, and dispatch for on-time customer satisfaction.

Customer Asset Management

Etaprise empowers field service with Customer Asset Management, unifying customer insights and asset data for proactive service and deeper relationships.

Work order management

Etaprise streamlines your field service with effortless work order creation, assignment, and tracking.

AI Based Scheduling & Dispatch

Optimize field technician schedules and dispatches with AI-powered automation for your Enterprise.

Triage

Prioritize service tickets based on urgency and impact for efficient resolution in Enterprise field service software.

Inventory Management

Etaprise keeps your field service technicians equipped with the right parts, at the right time, every time.

Dispatch Board

Etaprise's Dispatch Board visualizes field service operations in real-time, empowering efficient task assignment and resource optimization.

Job Notifications & Technician Tracking

Stay informed and in control with real-time job notifications and technician location tracking.

Back Office Operations

Field Operations

Work order Tracking

Etaprise empowers field teams with real-time work order visibility, from creation to completion.

Leave & Expense Management

Streamline field service operations with efficient leave & expense tracking within your enterprise software.

AR based Remote Assistance

Enabling remote experts to guide on-site technicians in real-time using Augmented Reality

Knowledge AI

Uses AI to chat with any documents. Just upload, Ask and uncover insights

Field Parts Request

Field service technicians request replacement parts directly from the system for on-site repairs.

Automated Time & attendance management

Streamline field service with automated time & attendance tracking for accurate payroll and efficient scheduling.

Company Profile

Manage your organization's details, including contact information, Address, Bank Details, License and certifications etc.

Employee Profile

Manage your Employess details, including contact information, Address, Payroll Details, License and certifications, Skills etc.

License & Certification management

Simplify compliance and boost technician productivity with centralized License & Certification Management.

Payroll management

Streamline employee pay with automated payroll calculations.

Financials - Invoice & Payments

Manage invoices, payments, and customer finances seamlessly with our Etaprise field service solution.

Vendor Management

Streamline partnerships, track performance, and optimize costs with Etaprise's built-in vendor management for seamless field service.

Manage Company Process

Dashboard & Reporting

Service Performance Dashboard

Track all your service performances all in one place.

Business Performance Dashboard

Keepys you informed about the overall Business performance of your organization.

Technician Dashboard

Track each technician performance individually.

Dispatcher Dashboard

Etaprise field service management software's Dispatcher Dashboard offers a centralized view of all ongoing jobs and technician activity for efficient dispatching and real-time insights.

Financial Performance Dashboard

Track your company's financial information here.

Planning & forecasting Dashboard

Plan and forecast field service activities with real-time insights from our Dashboard & Reporting module.

Vehicle Profile

Manage your entire vehicle fleet – from profiles to performance – in one centralized location with Etaprise field service software.

Vehicle Service History

Track vehicle maintenance and repairs for efficient fleet operations.

Geofence

Maintain field team compliance and optimize routes with geofenced work zones.

Live Tracking

Etaprise streamlines field service with live vehicle tracking for optimized routes, real-time visibility, and improved efficiency.

Renewal Reminder

Keeps your fleet rolling with automated maintenance renewal reminders, preventing downtime and costly oversights

Fuel History

Gain complete visibility into your vehicles' usage and fuel efficiency

Enhanced Reliability and Uptime

Reduced outage duration by 15-20%

Improved asset uptime by 5-10%

Reduced unplanned maintenance costs by 10-15%

Improved grid stability and reliability

Increased Efficiency and Productivity

Reduced work order completion time by 10-15%

Improved technician utilization by 10-15%

Reduced administrative tasks by 20-30%

Improved collaboration between field crews and back-office teams 

Enhanced Safety and Compliance

Reduced safety incidents by 10-15% 

Streamlined regulatory compliance management

Reduced compliance risks and audit-related costs

Enhanced workforce safety with real-time communication and tracking

Cost Savings and Improved Bottom Line

Reduced overall field service costs by 10-20%

Lowered travel time and fuel consumption by 10-15%

Reduced inventory carrying costs by 10-15%

Reduced reliance on overtime by 10-15%

Data-Driven Decision Making and Customer Satisfaction

Improved data-driven decisions

Enhanced customer service 

Reduced customer churn by 5-10%

Enterprise

Construction & Engineering Services

Industrial Manufacturing

Medical Device Manufacturing

Oil & Gas

Power Transmission & Distribution

Telecommunications

Residential

Appliance Repair Services

Carpet Cleaning Services

Chimney & Fireplace Services

Electrician Services

Garage Door 

Handyman Business

Home Cleaning Services

HVAC

Landscaping

Pest Control Services

Plumbing

Pool Services

Roofing Services

Security Services

Septic Tank Cleaning Services

Water Treatment Services

Features

AI Based Scheduling and Dispatch

Appointments

Asset Management

Contract Management

Customer 360

Estimates & Quotes

Inventory Management

Knowledge AI

License & Certification Management

Invoice & Payments

Remote Assistance

Triage

Workorder management

Contact Us

2010 El Camino Real # 1139, Santa Clara, CA 95050.

T: +1 669 777 5279

E: info@etaprise.com

[sulfurart]

🚚 Ship Smarter, Save Bigger: Revolutionize Your Logistics with MakeMyShip

Introduction

MakeMyShip is your go-to logistics partner, offering smart, affordable, and reliable shipping solutions for businesses of all sizes. With an easy-to-use online platform, it helps you book courier services at wholesale rates, manage your shipments, and track them in real time—no paperwork, no stress.

📦 What is MakeMyShip?

MakeMyShip is a unit of Y2K Exim Services that brings technology-driven solutions to the logistics industry. It empowers businesses, e-commerce sellers, and individual customers by offering access to leading courier partners, instant rate comparisons, and seamless shipping management—all in one place.

💼 Key Features

Bulk Booking at Wholesale Rates – Reduce your shipping costs significantly, especially for high-volume dispatches.

Multiple Courier Options – Choose from top logistics providers based on speed, cost, and service area.

Real-Time Tracking – Keep your customers informed with live tracking and delivery updates.

Automated Documentation – Generate shipping labels, invoices, and manifests in seconds.

User Dashboard – View, manage, and analyze your orders easily from a single platform.

🚀 Who Can Benefit?

E-commerce Sellers – Integrate with marketplaces or ship independently with ease.

SMEs and Startups – Control logistics costs while scaling operations.

Retailers – Deliver faster and cheaper to customers across India.

Exporters & Importers – Streamline domestic dispatch before or after international movement.

🌟 Why MakeMyShip?

Fast onboarding and zero setup cost

Dedicated support team

Transparent pricing—no hidden charges

API integrations for large businesses

Improved customer satisfaction through reliable deliveries

✅ Final Word

MakeMyShip is redefining how modern businesses handle logistics. It simplifies your shipping workflow, reduces operational costs, and enhances delivery speed—giving you the edge in a competitive marketplace.

Visit Now :- https://makemyship.com/

[precallai]

How CRM Integration Voice AI Platform Transforms Customer Service Operations

The emergence of CRM Integration Voice AI Platform technology represents a paradigm shift in how organizations handle customer interactions, combining artificial intelligence with existing business systems for unprecedented efficiency.

The Power of CRM Integration Voice AI Platform in Modern Business

A CRM Integration Voice AI Platform eliminates the traditional barriers between customer communication and data management. Unlike standalone solutions, these platforms seamlessly connect with your existing Customer Relationship Management systems, creating a unified ecosystem where every customer interaction is automatically logged, analyzed, and acted upon.

The integration capability means businesses no longer need to choose between advanced AI functionality and workflow continuity. Instead, they can leverage intelligent voice agents that understand customer history, preferences, and previous interactions through direct CRM connectivity. https://precallai.com/

Key Benefits of Voice AI Platform CRM Integration

Automated Data Synchronization

When customers call, the CRM Integration Voice AI Platform instantly accesses their complete profile, including purchase history, previous support tickets, and communication preferences. This eliminates the frustrating "please hold while I pull up your account" experience that damages customer satisfaction.

Intelligent Call Routing

Advanced AI algorithms analyze customer data from your CRM to route calls to the most appropriate agents or departments. High-value customers automatically receive priority treatment, while routine inquiries are handled efficiently by AI agents.

Real-Time Analytics and Reporting

The platform generates comprehensive reports by combining voice interaction data with CRM metrics, providing insights into customer behavior patterns, agent performance, and operational efficiency that weren't previously possible.

Implementation Strategies for CRM Voice AI Integration

Successful deployment of a CRM Integration Voice AI Platform requires strategic planning. Organizations should begin by auditing their current CRM data quality, ensuring customer records are complete and standardized.

Next, businesses must define clear objectives for their voice AI implementation. Whether prioritizing cost reduction, improved customer satisfaction, or increased sales conversions, these goals will shape the platform configuration and integration approach.

Training becomes crucial during implementation. While the AI handles routine interactions, human agents need preparation for handling escalated cases and understanding how the integrated system enhances their capabilities rather than replacing them.

Measuring Success with Your Voice AI CRM Platform

Key performance indicators for CRM Integration Voice AI Platform success include first-call resolution rates, average handling time, customer satisfaction scores, and agent productivity metrics. The integrated nature of these platforms provides unprecedented visibility into these metrics.

Organizations typically observe significant improvements within 30-60 days of implementation. Reduced call volumes to human agents, faster issue resolution, and improved customer data accuracy become immediately apparent through CRM reporting dashboards.

Future of CRM Integration Voice AI Technology

The evolution of CRM Integration Voice AI Platform technology continues accelerating. Emerging capabilities include predictive analytics that anticipate customer needs, sentiment analysis that adjusts interaction approaches in real-time, and multilingual support that breaks down communication barriers.

Machine learning algorithms continuously improve by analyzing CRM data patterns, making each customer interaction more personalized and effective than the last. This creates a compounding effect where system performance improves over time without additional manual configuration.

Choosing the Right CRM Voice AI Integration Solution

When evaluating CRM Integration Voice AI Platform options, businesses should prioritize solutions offering native integrations with their existing CRM systems. Pre-built connectors reduce implementation complexity and ensure reliable data synchronization.

Security and compliance capabilities are non-negotiable, particularly for organizations handling sensitive customer information. Look for platforms maintaining SOC2, HIPAA, and GDPR compliance standards while providing encryption for all data transfers.

Scalability represents another critical factor. The chosen CRM Integration Voice AI Platform should accommodate business growth without requiring complete system overhauls or expensive upgrades.

Conclusion

The CRM Integration Voice AI Platform represents more than technological advancement—it's a strategic business transformation tool. By connecting intelligent voice capabilities with comprehensive customer data, organizations create seamless experiences that drive customer satisfaction while optimizing operational efficiency.

Success requires careful planning, proper implementation, and ongoing optimization. However, businesses embracing this technology position themselves at the forefront of customer service innovation, ready to meet evolving customer expectations while maintaining competitive advantages in their respective markets.

The question isn't whether to adopt CRM Integration Voice AI Platform technology, but how quickly organizations can implement these solutions to capture the significant benefits they offer.

[rebelwave]

Expert Strategies & Full-Service Marketing Agency Canada- Digital marketing | Rebel Wave

Discover Digital marketing with RebelWAVE, a top marketing agency in Canada offering digital strategy, branding, and content solutions. From DIY marketing to full-service growth plans, learn more at Rebel Wave.

[invimatictechnologies]

Invimatic offers an intuitive integration platform as a service (iPaaS), streamlining data connectivity and process automation. It facilitates seamless interaction between diverse applications and systems, enhancing operational efficiency. The platform's user-friendly interface empowers businesses to effortlessly integrate, manage, and optimize workflows. Invimatic's robust features enable swift data exchange and synchronization, fostering agility in decision-making. With its focus on simplicity and versatility, Invimatic stands as a cutting-edge solution for companies seeking a unified and agile integration ecosystem.

[crenovent]

Every quarter, revenue leaders make bold projections. The numbers are crunched. The CRM is reviewed. The sales reps are confident.

Yet, when the quarter ends, actual revenue misses the mark.

What happened?

It’s not a sales problem. It’s not a marketing failure. It’s a revenue operations blind spot—and it's more common than you think.

When Good Data Leads to Bad Decisions

Most organizations rely heavily on their CRM for forecasting. But here’s the truth: CRMs were designed for data entry, not forecasting precision.

They give you static snapshots. You see deal values, expected close dates, and rep activity. But what you don’t see is:

How aligned your go-to-market teams actually are

Which deals are at risk (even if they look “committed”)

Where the real bottlenecks in your revenue engine lie

To get that clarity, you need RevOps.

RevOps: The Engine Behind Accurate Forecasting

Revenue Operations (RevOps) isn’t just about connecting systems—it’s about connecting insights to impact.

By aligning sales, marketing, and post-sales under one operational strategy, RevOps helps you:

Improve forecast accuracy through real-time, holistic visibility

Identify stalled deals before it’s too late

Understand true pipeline health—not just volume

Empower leadership with actionable intelligence

Platforms like Crenovent are built specifically to make these outcomes a reality.

Unlock Accuracy with Crenovent and RevOp Max

Crenovent’s RevOp Max is designed for teams who are done guessing. It offers:

Centralized forecasting dashboards

AI-powered risk detection across deals

Real-time insights from pipeline to post-sale

Integration with your existing CRM to enhance—not replace—your stack

And because it’s tailored for modern revenue teams, it scales as you scale—without losing control.

Why Crenovent?

Unlike generic software providers, Crenovent was built with a single mission: to make revenue predictable, scalable, and intelligent.

From startups to enterprise, our platform adapts to your needs, aligns your teams, and unlocks the power of RevOps in practice—not just theory.

Final Thought

Forecasts fail when they rely on assumptions and fragmented views.

They succeed when your revenue operations system is synchronized, your data is alive, and your teams are driving decisions together.

It’s time to leave the guesswork behind.

Explore the future of intelligent revenue at Crenovent.

[vague-humanoid]

At the California Institute of the Arts, it all started with a videoconference between the registrar’s office and a nonprofit.

One of the nonprofit’s representatives had enabled an AI note-taking tool from Read AI. At the end of the meeting, it emailed a summary to all attendees, said Allan Chen, the institute’s chief technology officer. They could have a copy of the notes, if they wanted — they just needed to create their own account.

Next thing Chen knew, Read AI’s bot had popped up inabout a dozen of his meetings over a one-week span. It was in one-on-one check-ins. Project meetings. “Everything.”

The spread “was very aggressive,” recalled Chen, who also serves as vice president for institute technology. And it “took us by surprise.”

The scenariounderscores a growing challenge for colleges: Tech adoption and experimentation among students, faculty, and staff — especially as it pertains to AI — are outpacing institutions’ governance of these technologies and may even violate their data-privacy and security policies.

That has been the case with note-taking tools from companies including Read AI, Otter.ai, and Fireflies.ai.They can integrate with platforms like Zoom, Google Meet, and Microsoft Teamsto provide live transcriptions, meeting summaries, audio and video recordings, and other services.

Higher-ed interest in these products isn’t surprising.For those bogged down with virtual rendezvouses, a tool that can ingest long, winding conversations and spit outkey takeaways and action items is alluring. These services can also aid people with disabilities, including those who are deaf.

But the tools can quickly propagate unchecked across a university. They can auto-join any virtual meetings on a user’s calendar — even if that person is not in attendance. And that’s a concern, administrators say, if it means third-party productsthat an institution hasn’t reviewedmay be capturing and analyzing personal information, proprietary material, or confidential communications.

“What keeps me up at night is the ability for individual users to do things that are very powerful, but they don’t realize what they’re doing,” Chen said. “You may not realize you’re opening a can of worms.“

The Chronicle documented both individual and universitywide instances of this trend. At Tidewater Community College, in Virginia, Heather Brown, an instructional designer, unwittingly gave Otter.ai’s tool access to her calendar, and it joined a Faculty Senate meeting she didn’t end up attending. “One of our [associate vice presidents] reached out to inform me,” she wrote in a message. “I was mortified!”