#Service-Level Agreements in Jira Service Management

[transcuratorsblog]

How Corporates Evaluate the Performance of Their Digital Marketing Agencies

For large corporations, working with a Digital Marketing Agency is not just about creative campaigns—it’s about meeting measurable business goals, driving ROI, and aligning with strategic vision. But with complex marketing ecosystems and multiple stakeholders involved, how exactly do corporates evaluate whether their agency partner is delivering?

Corporates typically take a structured, KPI-driven approach to assess performance. It’s not just about leads or traffic—it’s about business impact, operational efficiency, and brand value.

1. ROI and Business Impact

At the core of any evaluation lies return on investment (ROI). Corporates assess whether the agency’s efforts are generating real, trackable value. This often includes:

Revenue generated from digital channels

Cost per acquisition (CPA) and Customer Lifetime Value (CLTV)

Return on Ad Spend (ROAS) for paid media campaigns

Lead quality and conversion rates

Agencies that demonstrate clear attribution from campaign to sale are more likely to retain long-term corporate clients.

2. Alignment With Strategic Goals

Corporates want more than just “more clicks” or “more impressions.” Agencies must show how their campaigns support specific company goals, such as:

Expanding into new markets

Launching a new product line

Increasing retention or loyalty

Building executive thought leadership

A good agency customizes KPIs to match these goals and provides a roadmap that aligns with quarterly or annual business targets.

3. Data-Driven Reporting and Transparency

Reports that only highlight vanity metrics—like likes, impressions, or reach—won’t cut it. Corporates expect:

Custom dashboards that track agreed-upon KPIs

Monthly and quarterly reviews with insights, not just numbers

Attribution reporting to connect spend with outcomes

The best agencies present data clearly, explain what it means, and suggest what to do next.

4. Campaign Execution and Timeliness

Execution is everything. Agencies are evaluated on their ability to:

Launch campaigns on time and within budget

Manage projects across multiple channels and regions

Respond to revisions and feedback quickly

Maintain quality control across assets

Corporates use SLAs (service-level agreements) and project management tools like Jira, Trello, or Asana to monitor timelines and delivery.

5. Innovation and Proactiveness

A good agency doesn’t wait for the client to tell them what to do—they come to the table with new ideas and test plans. Corporates rate agencies highly when they:

Propose creative solutions to current challenges

Stay updated on digital trends (e.g., GA4, AI, new ad formats)

Test and iterate campaigns for improvement

This proactive approach differentiates strategic partners from order-takers.

6. Collaboration With Internal Teams

A digital marketing agency must integrate well with a corporation’s internal marketing, sales, and IT departments. Evaluations include:

How smoothly collaboration happens

Whether the agency understands internal processes and tools

Communication quality across touchpoints

Corporates appreciate agencies that respect internal workflows, attend cross-functional meetings, and act like an extension of the team.

7. Creative Quality and Brand Consistency

For corporates, brand identity is non-negotiable. Agencies are evaluated on their ability to:

Create brand-aligned creative assets

Maintain consistent messaging across campaigns

Localize content for different markets without diluting the brand

Creative output should not just look good—it must resonate with the target audience and uphold brand equity.

8. Budget Efficiency and Resource Management

Corporates want agencies to manage resources wisely. Key financial performance indicators include:

Ad spend pacing and optimization

Resource allocation (how much time is spent on low- vs. high-impact work)

Media planning efficiency

Utilization rates of the agency team

Under- or overspending without explanation can lead to dissatisfaction, even if campaign metrics are strong.

Final Thoughts: Performance Goes Beyond Metrics

Evaluating a Digital Marketing Agency is about more than campaign numbers—it's about strategic alignment, proactive collaboration, and the ability to turn marketing into measurable business impact. Corporates expect agencies to be not just service providers, but true strategic partners.

If your organization is investing significant budget into digital efforts, choose an agency that values reporting transparency, accountability, and continuous innovation. A high-performing Digital Marketing Agency will meet KPIs—but a great one will help set them, exceed them, and evolve them as your business grows.

[askzenixtechnologies]

Step-by-Step Guide to Choose the Best Website Development Services in India

Define Your Website Goals

Before you start searching, understand what you want your website to achieve. Ask yourself:

Do you need an e-commerce platform, a corporate site, or a personal portfolio?

Do you want to generate leads, provide information, or sell products?

Are you looking for custom website development or CMS-based solutions?

Tip: Clarity on goals helps in shortlisting companies that specialize in your type of project.

2. Choose Between Freelancers and Web Development Agencies

In India, you’ll find both individual freelancers and full-service website development companies. Here's how to decide:FreelancersAgenciesLower costFull team of expertsLimited scalabilityScalable and resource-richBest for small projectsBest for large, complex websites

Choose an agency if you need full-stack development, post-launch support, UI/UX design, SEO, or branding services.

3. Check Technical Expertise

The best web development services offer expertise in:

Frontend: HTML, CSS, JavaScript, React, Angular, Vue.js

Backend: PHP, Node.js, Python, Java, .NET

CMS: WordPress, Magento, Shopify, Joomla, Drupal

eCommerce: WooCommerce, Magento, Shopify, OpenCart

Databases: MySQL, MongoDB, PostgreSQL

Ask what technology stack they use and whether it aligns with your project needs.

4. Review Portfolios and Case Studies

A company’s portfolio is proof of its capabilities. Check:

Industry experience (healthcare, e-commerce, education, etc.)

Design aesthetics and UI/UX quality

Functionality and responsiveness

Innovation and customization levels

Case studies show how they’ve solved real-world business problems.

5. Read Client Reviews and Testimonials

Look for:

Google reviews

Clutch and GoodFirms ratings

Testimonials on their website

Red flags to avoid:

Overly generic or fake-looking reviews

Lack of client references

Poor feedback on delivery time or support

6. Check Communication and Project Management

Good communication is critical. Ask about:

Assigned project managers or single points of contact

Tools used: Slack, Trello, Asana, Jira

Frequency of updates

Time-zone compatibility

A transparent and structured communication process ensures smooth execution.

7. Evaluate Design and User Experience (UX) Capabilities

Your website must not only look good but also function intuitively. Look for:

Mobile responsiveness

Intuitive navigation

Page speed optimization

SEO-friendly layout

Accessibility compliance

A visually appealing, easy-to-navigate website improves conversion rates.

8. Understand the Pricing and Packages

Don’t just go for the cheapest option. Compare:

Fixed price vs hourly billing

What’s included (hosting, domain, maintenance)

Hidden costs (extra revisions, support, API integration)

Pro tip: Request a detailed quote and a scope of work document before starting.

9. Assess Support and Maintenance Services

The relationship shouldn’t end after the website goes live. Choose a company that offers:

Regular backups

Security updates

Bug fixing

Speed optimization

Tech support via email/chat/call

Ask if they offer AMC (Annual Maintenance Contracts) for ongoing support.

10. Verify Legal and Contractual Aspects

Make sure everything is documented:

NDA (Non-Disclosure Agreement)

IP rights (you should own the website)

Payment terms

Delivery timelines

Penalty clauses for delays

A professional contract protects both parties.

🌐 Top Qualities to Look for in a Website Development Company in India

FeatureWhy It MattersProven track recordEnsures reliabilityDiverse tech stackOffers flexibilityDesign and branding capabilitiesBuilds a cohesive online presenceSEO knowledgeHelps your site rank on GoogleTransparent communicationAvoids misunderstandings

📌 Final Checklist: Questions to Ask Before Hiring

Can you show me websites you’ve built in my industry?

What technologies will you use and why?

Will I be able to update content myself (CMS)?

What is your post-launch support model?

How do you handle delays or scope creep?

Will my website be SEO-optimized?

🔍 Why Choose Website Development Services in India?

India is a global IT hub, and here’s why it’s a smart choice:

Cost-effective yet high-quality services

Access to a large pool of skilled developers

English-speaking professionals

Flexible engagement models

Round-the-clock support due to time zone advantage

💡 Conclusion

Choosing the best website development services in India comes down to understanding your needs, evaluating expertise, and ensuring transparency. A well-developed website is an investment — it can enhance brand visibility, improve customer engagement, and drive conversions.

Take your time, do your research, and partner with a company that aligns with your goals

[greenitcotech]

Best Helpdesk Systems for Customer Support in 2025

In 2025, the growing demand for efficient customer support solutions has made helpdesk systems essential for businesses aiming to deliver superior customer service. The right help desk software can significantly streamline customer interactions, improve response times, and enhance overall customer satisfaction. With numerous solutions on the market, it can be challenging to determine which system is the best fit for your business.

In this article, we’ll explore the best helpdesk systems for customer support in 2025 and highlight why they stand out. We will also focus on their key features, benefits, and how they compare with other best support desk software options.

Top 6 Best Helpdesk Systems for Customer Support in 2025

1. Zendesk

Zendesk remains a leader in the best helpdesk system category for 2025, offering an intuitive interface and robust features designed to simplify customer support. With its multi-channel support (email, chat, social media, and phone), Zendesk helps businesses deliver personalized and timely responses.

Key Features:

Ticketing system with automation

Advanced reporting and analytics

Multi-channel support for improved customer engagement

AI-driven chatbot capabilities

2. Freshdesk

Freshdesk by Freshworks has grown in popularity due to its affordability and ease of use. As one of the best support desk software options in 2025, Freshdesk provides robust ticketing features and exceptional automation capabilities that streamline customer support.

Key Features:

Omnichannel support for tickets from emails, calls, and social media

SLA (Service Level Agreement) management for response tracking

Canned responses for faster replies

Customizable reports for better insights

3. Zoho Desk

Zoho Desk is another powerful contender in the best helpdesk system arena. With a wide range of features aimed at improving both customer and agent experiences, Zoho Desk offers a fully customizable helpdesk solution that can cater to different industries.

Key Features:

Context-aware AI to assist agents with relevant information

Ticket management across multiple channels

Workflow automation for repetitive tasks

Integration with other Zoho products and popular third-party apps

4. Greenitco Technologies Helpdesk System

Greenitco Technologies offers an innovative and customizable help desk software that caters to businesses of all sizes. Their helpdesk system integrates seamlessly with asset management tools and provides powerful automation to streamline ticketing processes.

Key Features:

Integrated ticketing system for asset management and IT support

Custom workflows for automated ticket assignments and resolutions

Real-time tracking of service requests and performance analytics

Integration with mobile platforms for enhanced accessibility

Why Greenitco Technologies? Greenitco Technologies is ideal for businesses looking for a solution that not only supports customer inquiries but also integrates with IT asset management. This makes it a great choice for companies focused on efficient internal operations and customer service.

5. HubSpot Service Hub

HubSpot Service Hub is known for its robust customer relationship management (CRM) capabilities combined with an efficient ticketing system. It is recognized as one of the best support desk software options for businesses looking to align customer service with their marketing and sales strategies.

Key Features:

Unified ticketing system integrated with CRM

Customer feedback tools (NPS, CSAT, CES)

Automated workflows for faster ticket resolution

Knowledge base creation for self-service support

6. Jira Service Management

Jira Service Management, part of Atlassian’s suite of tools, excels at handling both IT and customer service tickets. It's highly customizable and integrates well with other Atlassian tools, making it one of the best helpdesk systems for businesses with complex support needs.

Key Features:

ITIL-certified workflows for IT service management

Incident management and request tracking

Collaboration tools for efficient resolution

Automation rules for ticket management

[wowww-digital-marketing-agency]

How to Choose the Right White Label WordPress Development Services for Your Agency

Agencies need to be agile and versatile to meet the growing demands of their clients. One way to achieve this is by partnering with a white label WordPress development service. These services allow your agency to offer expert-level WordPress development under your own brand, without the overhead of building an in-house development team. However, choosing the right partner can be challenging.

Understanding White Label WordPress Development Services

White label WordPress development services provide agencies with custom WordPress solutions that are branded as their own. This allows you to deliver high-quality WordPress websites, plugins, and themes without the need to hire full-time developers. By outsourcing development tasks, your agency can focus on core competencies like strategy, design, and client management, while the development work is handled by an external team.

Choosing the right white label WordPress development partner is crucial to ensure that your agency can meet client expectations and deadlines while maintaining a high standard of quality.

Key Factors to Consider When Choosing a White Label Partner

1. Expertise in WordPress Development

When evaluating potential partners, it’s essential to assess their expertise in WordPress development. A reputable white label service will have a proven track record of building custom WordPress solutions, including theme customization, plugin development, and complex integrations. Ensure that the developers are well-versed in the latest WordPress standards, coding practices, and security measures.

Look for a service that can provide examples of past projects and demonstrate their ability to handle a range of development challenges. This will give you confidence that they can deliver top-tier results for your clients.

2. Scalability and Flexibility

Your agency’s needs will evolve over time, and your white label WordPress partner should be able to grow with you. Whether you require one-off projects or ongoing support, choose a partner that offers flexible solutions. Scalability is essential, especially if you plan to expand your client base or offer more complex WordPress services, such as eCommerce or multilingual websites.

Ensure the service provider can handle varying project sizes and timelines without compromising on quality or delivery.

3. Communication and Project Management

Effective communication is the backbone of any successful partnership. Make sure your white label WordPress development service provides a transparent and streamlined communication process. Clear and frequent updates will help prevent misunderstandings and keep projects on track.

Additionally, assess the project management tools they use. A good service provider will use industry-standard tools like Trello, Asana, or Jira to manage tasks, timelines, and deliverables. This will allow you to monitor the progress of your projects in real-time and make any necessary adjustments quickly.

4. White Label Branding

The whole point of using a white label WordPress service is to ensure that all deliverables carry your agency’s branding. Confirm that the provider offers fully white-labeled solutions where there’s no trace of their involvement. The website, plugins, or themes developed should be entirely branded as your own, providing a seamless experience for your clients.

Some services even offer NDA (Non-Disclosure Agreement) options to ensure full confidentiality and protect your agency’s reputation.

5. Turnaround Time and Deadlines

Meeting deadlines is non-negotiable in the agency world. A reliable white label WordPress development partner should be able to provide clear timelines for each project and meet them consistently. Inquire about their average turnaround times and whether they can accommodate urgent projects when necessary.

It’s essential to find a service that can balance speed with quality. Delivering a project quickly means little if the end result doesn’t meet your client’s expectations.

6. Technical Support and Maintenance

Beyond initial development, many clients require ongoing support for their WordPress websites, including updates, troubleshooting, and maintenance. Ensure your white label partner offers these services to help you provide comprehensive support to your clients.

A full-service partner will also be able to help you address any post-launch issues quickly and efficiently, ensuring long-term satisfaction for your clients.

7. Cost and Value

While pricing is always a factor, it’s important to focus on value over the lowest cost. The cheapest option isn’t always the best when it comes to quality and reliability. Evaluate the pricing structure of each service in relation to the level of expertise, support, and flexibility they provide.

Consider how their services align with your pricing model and the profit margins you wish to maintain. The goal is to find a partner who offers high-quality service at a reasonable price point that allows you to grow your business profitably.

Boost Your Agency’s Offerings with White Label WordPress Development

Choosing the right white label WordPress development partner can make or break your ability to deliver top-quality websites to your clients. By focusing on expertise, communication, scalability, and support, you’ll be able to select a service that not only meets your current needs but also helps you grow your agency.

At Wowww Agency, we specialize in helping agencies enhance their clients' online presence by providing expert white label WordPress development services. Whether you need a single website or a full suite of development services, our team is here to ensure your clients get the results they deserve.Ready to take your agency’s services to the next level? Let Wowww Agency help you deliver exceptional WordPress solutions that drive success.

[geeconsystems]

Expert Tips for Outsourcing Software Development in Mumbai

Outsourcing software development to Mumbai can be highly beneficial due to the city's vast pool of skilled professionals and well-established tech infrastructure. Here are some expert tips to ensure a successful outsourcing experience:

1. Define Clear Objectives and Requirements

Detailed Documentation: Create comprehensive documentation of your project requirements, including technical specifications, timelines, and deliverables.

Objective Clarity: Ensure that your goals and expected outcomes are clearly defined and understood by the outsourcing team.

2. Choose the Right Partner

Research and Referrals: Look for companies with a strong track record, positive client reviews, and relevant industry experience. Referrals from trusted sources can be invaluable.

Evaluate Expertise: Assess the technical skills, domain knowledge, and experience of the team. Review their portfolio and case studies to gauge their capabilities.

3. Check Communication Skills

Language Proficiency: Ensure that the team is proficient in English to avoid communication barriers.

Regular Updates: Establish regular communication channels and update meetings to keep track of progress and address any issues promptly.

4. Cultural Fit

Understanding Work Culture: Choose a partner that understands and aligns with your work culture and values. This can improve collaboration and overall project efficiency.

5. Consider Time Zone Differences

Overlap Hours: Arrange overlapping working hours to facilitate real-time communication and quick resolution of any issues.

Flexible Scheduling: Be open to flexible working schedules to accommodate different time zones.

6. Legal and Security Concerns

Confidentiality Agreements: Sign Non-Disclosure Agreements (NDAs) to protect your intellectual property and sensitive information.

Compliance and Data Security: Ensure that the outsourcing partner complies with international data security standards and regulations.

7. Project Management Tools

Use Reliable Tools: Utilize project management tools like Jira, Trello, or Asana to track progress, manage tasks, and facilitate collaboration.

Transparency: Ensure that the project management process is transparent and that you have access to real-time updates.

8. Pilot Project

Start Small: Begin with a smaller pilot project to evaluate the outsourcing partner’s capabilities and working style before committing to larger projects.

Assessment: Use the pilot project to assess the quality of work, adherence to deadlines, and overall collaboration.

9. Quality Assurance

Testing Protocols: Ensure that the outsourcing partner has robust quality assurance processes in place, including regular testing and bug fixing.

Code Reviews: Conduct regular code reviews to maintain code quality and ensure best practices are followed.

10. Cost Management

Transparent Pricing: Agree on a clear and transparent pricing model to avoid hidden costs.

Budget Tracking: Monitor the budget regularly to ensure the project stays within financial constraints.

11. Support and Maintenance

Post-Development Support: Ensure that the outsourcing partner offers ongoing support and maintenance services after project completion.

Service Level Agreements (SLAs): Define SLAs to ensure timely and effective resolution of any post-deployment issues.

12. Cultural and Ethical Considerations

Respect Local Practices: Be aware of and respect local business practices and cultural nuances in Mumbai.

Ethical Standards: Ensure that the partner follows ethical standards and fair labor practices.

By following these tips, you can optimize your outsourcing strategy, mitigate risks, and achieve successful software development outcomes in Mumbai. Visit more information for your website

[enreap]

How Jira Service Management Solutions Streamline ITSM in Dubai Organizations

IT teams handle technology issues raised by business users across the company. Properly tracking and solving these issues is called IT Service Management (ITSM). Earlier, ITSM used very basic tools, making it messy and slow. Jira Service Management Solutions in Dubai has improved it greatly. This helps IT support and operations work smoothly together. It also improves responses to employee requests through one dashboard.

This article explains how Jira Service Management simplifies ITSM. Dubai teams still use outdated methods and face problems by not upgrading tools. Jira Service Management fixes many previous challenges and has all the key features required for world-class coordinated IT support. Read on to see how.

Central Knowledge Store

Jira Service Management Solutions in Singapore allows systematic documenting of all solutions and best practices to be easily accessed company-wide. So, for every issue, agents follow standard steps defined in the knowledge base, avoiding duplication. This brings consistency in resolving user tickets. Employees now get reliable, good-quality support. Contextual resources from this repository also help agents solve issues faster without needing to ask others. So, the single knowledge centre builds uniform service delivery at speed.

Multi-Channel Ticket Management

Earlier user issues came through separate email, call or web channels making tracking complicated. Jira combines requests from various modes like social media, online forms, live chat etc. So all tickets raise alarms based on urgency and type (app issue, printer etc).

Jira Experts in Singapore automatically send hardware problems to the desktop team and email queries to application managers as examples. This smart assignment matching request criticality and staff skills brings structured issue handling irrespective of how users reported them.

Vendor Integrations

Jira Service Management Solutions in Dubai also makes purchasing hardware/software and tracking supplier progress easier. Users can raise requests for new laptops, on-site contractor visits, etc., which convert to automated purchase orders with built-in approvals. It also defines service level agreements (SLAs) for vendors that are visible to all. So, payments get processed on time upon delivery, guaranteed through notifications.

Automated Workflows

IT processes have multiple complex sequences, such as user identification steps before software access. Mapping these manually consumes effort. Jira comes built-in with real-world IT workflows covering change approval, employee onboarding, access reviews etc. Dubai firms simply customize them through drag-and-drop steps, including emails, statuses, forms, etc.

Jira then automatically implements those flows company-wide, sending pending tasks to respective agents. For example, it completes new joiner paperwork before triggering software entitlement creation via integrated IT ticketing. This automation and orchestration cuts project time significantly, reducing back-and-forth coordination delays.

Conclusion

Jira Service Management Solutions in Dubai is a completely coordinated solution that dramatically optimizes how IT supports business needs. It removes previous complexity around fragmented tools, confusing handovers, or inconsistent experiences. Key benefits like centralized knowledge, multi-channel ticket flows, and system integrations enable smooth collaboration. This allows for predicting issues proactively rather than simply reacting after problems happen.

With streamlined communication, transparency and process standardization powered by Jira, IT teams in Dubai are now better positioned to deliver excellent services. Ultimately, this benefits end-user productivity and quality, leading to better customer experiences outside. As local Atlassian solution experts, https://enreap.com/ guides customized implementations leveraging Jira Service Management’s full potential tailored to specific objectives.

[mr-entj]

First off, I’d like to say thank you for your help. Starting off small and going one step at a time has been going well so far. I finished my resume and LinkedIn, now I’m finalizing case studies for my portfolio. Starting tomorrow I’ll be sending out applications.

In case you’re curious, I’ve decided that I’m actually not a researcher but more of a project management. I reviewed my roles in each project (research lead) and the feedback I got from my team and instructors. I was always chosen to speak with our stakeholders, do the presentations, formulate storytelling, and my team often looked to me to “keep them on track.” My ability to manage details while seeing the big picture was noted by my peers, and my instructors all agreed that I shined during our team projects. I think that I’ll be able to leverage design thinking into a PM role. If you have any advice on job hunting for this kind of role with my experience, or resources to develop as a PM, I’d be grateful. If it’s better to go into research, I’ll receive that feedback.

Some things we studied in class that I think will be useful:

Project management (agile, lean, waterfall), daily scrums, A/B testing, product management, managing clients and stakeholders, professional agreements, scoping and project planning, stakeholder interviews, service design, content strategy, and business analysis

To avoid confusion, be aware that Project Managers are called PjMs while Product Managers are called PMs. These are two different professions with different roles, responsibilities, and salary bands.

For resumes: Ensure your resume emphasizes ownership of projects from start to finish. Everything is project management so finding examples shouldn't be difficult. The most important thing to being hired as Project Manager is experience. Find it everywhere you go whether it's volunteer work, on-campus jobs, or internships to stack your resume.

For certifications: Look into the CAPM or PMP. Lean Six Sigma is also a recognized certification for process improvement which PjMs are often asked to do.

For skills: Be familiar with project management software like Microsoft Project, JIRA, Asana, and Google Workplace.

For job applications: Entry-level Project Management positions are called Associate Project Managers, Project Coordinators, Project Analysts, or Project Managers. Those are the roles to target if you have little to no work experience.

For job interviews: Be prepared to give examples of projects you've owned end to end (and how you managed them), projects that went well (and the result of that work), projects that didn't go well (and why), difficult stakeholders you worked with (and how you dealt with them), etc. Common project management interview questions can be found here.

Research is completely different from project management so decide on what you want to do, commit to it, and execute. Changing career paths frequently is like changing the direction of your car as you're driving-- when done too frequently-- you'll never reach a destination. Think carefully and decide, plan the journey, and go all in.

[requestmgmtsystem]

Servicenow Request Management Workflow - 5 Ways to Simplify Your IT Services Delivery Processes

Servicenow Request Management Workflow A key component of any good ITIL-aligned service desk is a robust, easy-to-use request management workflow. This tool can help you cut through the clutter, simplify your IT services delivery processes and improve customer satisfaction.

Start with the basics To manage requests effectively, you need to know what employees want and how best to fulfill their requests. That’s why a great request portal is so important: It makes it easy for employees to submit their needs, check the status of those requests and get email alerts as they progress through the process.

Document everything Having a comprehensive, easy-to-use request management workflow that includes question fields, approval processes, procedures, fulfillment teams, process owners and Service Level Agreements (SLAs) helps you establish a standard request offering over time. It also allows you to track and analyze the data that’s most valuable for fulfilment.

Shift left Moving request fulfillment as close to the front line — and the customer — as possible is another key strategy. This helps speed up time to resolution, simplify support activity and reduce the overall cost of request fulfillment.

Use automation liberally Automating repetitive, low-effort tasks that take up a lot of your team’s time is key to delivering a more efficient and accurate service. This means using automated tools like Jira Service Management to capture and record the data you need to move the process forward, triggering approvals and assigning tasks as needed.

SITES WE SUPPORT

Request Managements System – ​​​Blogger

[swarnalata31techiio]

React is available on GitHub.

About GitHub

GitHub, Inc. is a provider of Internet hosting for software development and version control using Git. It offers the distributed version control and source code management (SCM) functionality of Git, plus its own features. It provides access control and several collaboration features such as bug tracking, feature requests, task management, continuous integration, and wikis for every project.

About GitHub React

Github react is a library that based on JavaScript. The library's key goal is to fabricate client based points of interaction. These respond based libraries are extremely decisive which implies the formation of intelligent UI's can be made exceptionally straightforward and simple with the utilization of GITHUB respond libraries. Perspectives can be intended for every single condition of the application which is planned to be constructed. At the point when there are changes to the information it permits the render of precisely required parts even according to the code viewpoint it turns out to be entirely unsurprising and the agreement connected with the code can be accomplished without any problem.

GitHub React Native

The GITHUB-based react native is a JavaScript-based structure that is transcendently utilized for the portable application improvement process. The vital benefit of the response structure is it permits the delivery of utilizations that are native to mobile applications for IOS. The structure lets the use of a similar code base for the formation of an application. The local was at first delivered as an open-source project in 2015 by Facebook. It was competently turning into an earlier answer for portable-based advancement inside quite a long while of the delivery. A portion of the critical benefits of these responds based frameworks is they can run on such countless working frameworks like Android, Linux, Mac OS, and comparably a few among them.

GitHub react projects

Take Note: It is one of the famous opensource note taking app for developers. It comes up with markdown support. It uses React hooks (yay!) and redux-toolkit.

Cloud Music:This is among the closest clone of Net ease a streaming service of cloud music, again it uses redux and hooks level of support. The code structure of the project is considerably very interesting and the structure is open source again.

Mortage:Here the application uses D3 for drawing the hooks, it is a considerably smaller application.

JIRA clone:JIRA clone is a provenly scalable application, the structure of the project is very simple and easy to understand and the project structure is very complex. Written on react basically. The JIRA clone is an extremely light weighted application and uses UI based components as involving as date picker, modal, various forms. The JIRA clone based management is very simple and local.

Spectrum: From a community level and perspective these Spectrum kinds of applications are very excellent for usage. This is considered among the most famous open-source projects which fall under-react and has their own codebase very properly structured. All front end details of this application are in the src folder.

[un-enfant-immature]

Thundra announces $4M Series A to secure and troubleshoot serverless workloads

Thundra, an early stage serverless tooling startup, announced a $4 million Series A today led by Battery Ventures. The company spun out from OpsGenie after it was sold to Atlassian for $295 million in 2018.

York IE, Scale X Ventures and Opsgenie founder Berkay Mollamustafaoglu also participated in the round. Battery’s Neeraj Agarwal is joining the company’s board under the terms of the agreement.

The startup also announced that it had recently hired Ken Cheney as CEO with technical founder Serkan Ozal becoming CTO.

Originally, Thundra helped run the serverless platform at OpsGenie. As a commercial company, it helps monitor, debug and secure serverless workloads on AWS Lambda. These three tasks could easily be separate tools, but Cheney says it makes sense to include them all because they are all related in some way.

“We bring all that together and provide an end-to-end view of what’s happening inside the application, and this is what really makes Thundra unique. We can actually provide a high-level distributed view of that constantly-changing application that shows all of the components of that application, and how they are interrelated and how they’re performing. It can also troubleshoot down to the local service, as well as go down into the runtime code to see where the problems are occurring and let you know very quickly,” Cheney explained.

He says that this enables developers to get this very detailed view of their serverless application that otherwise wouldn’t be possible, helping them concentrate less on the nuts and bolts of the infrastructure, the reason they went serverless in the first place, and more on writing code.

Serverless trace map in Thundra. Screenshot: Thundra

Thundra is able to do all of this in a serverless world, where there isn’t a fixed server and resources are ephemeral, making it difficult to identity and fix problems. It does this by installing an agent at the Lambda (AWS’ serverless offering) level on AWS, or at runtime on the container at the library level,” he said.

Battery’s Neeraj Agarwal says having invested in OpsGenie, he knew the engineering team and was confident in the team’s ability to take it from internal tool to more broadly applicable product.

“I think it has to do with the quality of the engineering team that built OpsGenie. These guys are very microservices oriented, very product oriented, so they’re very quick at iterating and developing products. Even though this was an internal tool I think of it as very much productized, and their ability to now sell it to the broader market is very exciting,” he said.

The company offers a free version, then tiered pricing based on usage, storage and data retention. The current product is a cloud service, but it plans to add an on prem version in the near future.

Atlassian acquires OpsGenie, launches Jira Ops for managing incidents

[odm-ofertasdeempleo]

Devops Engineer Aris Analytics Junior

Descripción

As a DevOps Engineer, you have experience in working in an agile environment and have already worked as a business & technical consultant with business partners. As a key driver on BASF´s path of digitalization, you support existing products and initiative as well as innovate additional digital solutions that supports BASF´s global businesses.

Role specific activities (what is expected of you as an employee)

– Develop and operate the Business Process Analytics systems of BASF based on ARIS platform (esp. Process Performance Manager) – Advise our internal business partners on requirements in the area of Business Process Management (esp. Analytics) and structured recording of customer requirements – Support the implementation of new functionalities as part of our DevOps team and take over the coordination and implementation of the technical implementation and its integration into the IT infrastructure of BASF. – Responsible for the extraction, transformation and loading of the data and for the creation and maintenance of the data models and the implementation of management dashboards. – Plan and manage analytics projects independently of business processes with different content and strategic importance. – Business Consulting and Technical Consulting with Process Designers and Analysts – You plan, install, configure, monitor and commission complex IT systems (hardware/software). – You analyze and solve complex incidents as well as technical malfunctions and advise users in the event of problems. – In close cooperation with key players within and outside the team as well as with our external providers, you will coordinate the provision of services taking into account agreed service level agreements (e.g. reaction times, solution times, availability, readiness).

Required (Education, Additional Qualifications and experience)

– Bachelor´s Degree from an accredited college or university is required – Minimum 1+ years´ experience in working in the area of (Business Process) Analytics (e.g. ARIS Process Performance Manager, SAP BI, Tableau, etc.) – Minimum 1+ years´ experience in the field of service provision (e.g. support or development environment) – Minimum 1+ years´ experience in the area of databases (Oracle, SQL) – Experience in business process modelling using Business Process Model & Notation (BPMN 2.0) – ARIS know-how: process modeling, configuration, admin tasks, analytics – Know-how in Extraction, Transformation and Loading (ETL) of data – Business Consulting / Technical Consulting skills – Strong analytical thinking and structured mindset – Write and rework technical documentation of an existing application – You can demonstrate your communication skills in English.

Nice to have (Education, Additional Qualifications and Experience)

– 1+ years´ experience in working agile in an agile team – SAP ERP know-how and experience – Statistics know-how and experience (e.g. R) – Knowledge of web technologies (XML, Javascript) – Organize and coordinate meetings autonomously – Testing experience – Experienced in handling MS Office and SAP applications (such as SAP Solution Manager) – Application support ITIL – DevOps / Continuous Delivery – Agile Certification(s) from Scrum Alliance, or SAFe (or others). – Working flexible and agile (Scrum knowledge appreciated); knowledge of Jira a plus – Ability to work efficiently under pressure on non-routine and highly complex tasks. – Ability to work in a multicultural team spread across the globe.

Tecnologías

Funciones Profesionales

Detalles de la oferta

Experiencia: 2 años

Tipo contrato: Indefinido

Jornada: Jornada completa

Salario: No especificado

www.tecnoempleo.com/devops-engineer-aris-analytics-junior-madrid/aris/rf-d41dl8cd938f0t0b2084

La entrada Devops Engineer Aris Analytics Junior se publicó primero en Ofertas de Empleo.

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[rmcguinness-blog]

Java and Microsoft DevOps

Scope

I've rencently been spending a bit of time using Microsoft's DevOps tool suite, formally Team Foundation Serveer (TFS). In brief, I'm impressed. They (Microsoft) has been able to create a development environment that DOES NOT require me to have five differnt tools, five different licensing agreements and renewal dates, etc.

Here are some tips I've learned along the way, and hopefully they will help you.

Components

I am using Boards, Repos, Pipelines and Artifacts with very specific intentions. As an organization owner, I have all of my products setup, each having their own permissions to backlogs and repositories. This is extremely important in the Enterprise as certian regulatory controls insist of behaviors of isolation. DevOps provides this in spades (more later). For now understand that Having a board, my git repos and my pipelines in one place is awesome, and being able to create a dashboard across all of those products... outstanding. Yes, you can do that with those five other tools, so long as you want to deal with staffing for those tools and building the expertise.

Boards

I was looking for a replacement for Jira, not because Jira is bad, but because the pricing after ten users is insane. If I have a dynamic workforce, why should I have to continually have that type of runtime cost. SAS to the rescue on this one.

The best thing for me about boards is this: I can customize each organization a little bit differently while still using an enterprise tagging schema. This really helps mre report across orgs with a new level of comfort.

Repositories

This is simple, a single place to keep my repos and my agile / scrum work, and when I check things in, the stories are linked and I don't have to manage multiple service hooks with expiring keys every thirty to ninty days.

Pilelines and Artifacts

The level of integration with third-party tools is great, even competitor cloud vendors like GCP and that Book Store company. Seriously though, having all of the permissions tied to my active directory day one and custome release worflows is great.

Timing

It's taken a little over two weeks and some trial and error to get to this stage but I thought it was worth sharing, so here goes:

A Tale of two builds

Methodology Matters

You may not be a fan of SNAPSHOTS, I personally am. I don't like burning revision numbers just because my CI pipeline told me to. Here, we'll break up the CI and the CD pipelines a bit, primarily because most companies really don't do CD well, and depending on the regulations may have pretty big process to adhere too.

You may branch you code, in this example all ideals flow branchs PRing to master, master always running a CI build, and a CD build being kicked off from a tag or revision.

Maven

A sigificant amount of work goes into create a build worthy POM file, with Azure, you really need to make sure you're using some of the latest plugins. Here's the most important snippet:

... <build> <plugins> ... <plugin> <groupId>org.apache.maven.plugins</groupId> <artifactId>maven-surefire-plugin</artifactId> <configuration> <argLine>${argLine} -Xmx256m</argLine> <forkCount>2</forkCount> <reuseForks>true</reuseForks> <useSystemClassLoader>false</useSystemClassLoader> </configuration> </plugin> <plugin> <groupId>org.apache.maven.plugins</groupId> <artifactId>maven-failsafe-plugin</artifactId> <configuration> <forkCount>2</forkCount> <reuseForks>true</reuseForks> <argLine>${argLine} -Xmx256m ${coverageAgent}</argLine> </configuration> </plugin> <plugin> <groupId>org.apache.maven.plugins</groupId> <artifactId>maven-release-plugin</artifactId> <configuration> <detail>true</detail> <autoVersionSubmodules>true</autoVersionSubmodules> <updateDependencies>true</updateDependencies> <scmReleaseCommitComment>[skip ci] prepare release @{releaseLabel}</scmReleaseCommitComment> <releaseProfiles>release</releaseProfiles> </configuration> </plugin> ... </plugins> </build> <profiles> <profile> <id>default</id> <activation><activeByDefault>true</activeByDefault></activation> <properties> <!-- This is the only place I manage versions to SNAPSHOT --> </properties> </profile> <profile> <id>release</id> <activation><activeByDefault>false</activeByDefault></activation> <properties> <!-- This is the only place I manage versions to RELEASE Versions may be parameterized --> </properties> </profile> </profiles> ...

NOTE: the Maven release plugin is at the latest 3.x version, and the "[skip ci]" is in the scmReleaseComment tag. This MUST be in place in order to avoid duplicate builds.

CI

The CI pipeline is pretty simple, you can put the code coverage reports in the maven task, but that won't work for multimodule builds. This CI file assumes that the pom.xml file is labled as a SNAPSHOT, and will continually deploy to the artifacts repository specified in the secure "settings.xml" file. It's that simple.

. Tell the build system what type of server to use . Trigger a build whenever a change to maser is made, unless it's to docs or pipelines. . Checkout the reposository . Setup Git so any pipeline commits has a automated tag. . Run maven with a: "clean, deploy" so it will be pushed to artifacts . By the way, also record my test coverage and all those test cases.

pool: vmImage: 'ubuntu-latest' trigger: batch: true branches: include: - master paths: exclude: - docs/* - README.md - README.adoc - azure-pipeline.yml - azure-pipeline-ci.yml steps: - checkout: self persistCredentials: true - task: DownloadSecureFile@1 name: mavenSettings displayName: 'Setup: Maven' inputs: secureFile: 'settings.xml' - task: Bash@3 displayName: 'Setup: Git' inputs: targetType: 'inline' script: | git config --global user.email "some_really_cool_cat@whereever.com" git config --global user.name "DevOps Build Pipeline" git checkout $(Build.SourceBranchName) - task: Maven@3 displayName: 'Maven: Clean, Deploy' inputs: publishJUnitResults: true testResultsFiles: '**/TEST-*.xml' pmdRunAnalysis: true findBugsRunAnalysis: true jdkVersionOption: 1.8 javaHomeOption: 'JDKVersion' mavenVersionOption: 'Default' mavenPomFile: 'pom.xml' goals: 'clean deploy' options: '-s $(mavenSettings.secureFilePath)' - task: PublishCodeCoverageResults@1 displayName: 'Publish' inputs: codeCoverageTool: 'JaCoCo' summaryFileLocation: '$(System.DefaultWorkingDirectory)/target/site/jacoco/jacoco.xml' pathToSources: '$(System.DefaultWorkingDirectory)/src/main/java' additionalCodeCoverageFiles: '$(System.DefaultWorkingDirectory)/*/jacoco.exec'

CD

CD is a little different, I run those as manual pipelines. No, I am not running the current DEPLOY functionality in the DevOps Suite. I haven't figured out how to make that work elegently with the auto revisions and release life-cycle of the Maven Release Plugin.

pool: vmImage: 'ubuntu-latest' trigger: none steps: - checkout: self persistCredentials: true - task: DownloadSecureFile@1 name: mavenSettings displayName: 'Setup: Maven' inputs: secureFile: 'settings.xml' - task: Bash@3 displayName: 'Setup: Git' inputs: targetType: 'inline' script: | # Write your commands here git config --global user.email "some_really_cool_cat@whereever.com" git config --global user.name "DevOps Build Pipeline" git checkout $(Build.SourceBranchName) - task: Maven@3 displayName: 'Maven: Release' inputs: publishJUnitResults: fale jdkVersionOption: 1.8 javaHomeOption: 'JDKVersion' mavenVersionOption: 'Default' mavenPomFile: 'pom.xml' goals: 'release:prepare release:perform' options: '-s $(mavenSettings.secureFilePath) -B -Dusername=$(username) -Dpassword=$(pwd)'

This almost identical workflow requires the addition of a username and pwd parameter that are managed secrets within the build pipeline and point to expiring tokens rather than user account information.

Conclusion

Yeah, that's really it. Two pipelines, with minimal work and I have a CI/CD pipeline that can exectute to any cloud environment with an amazingly low TCO. The Microsoft team is continuing to fill a gap that other cloud providers haven't come close to filling. Microsoft has been up to some great work, and I hope this trend continues as they are making developers lives better and more to the point helping reduce the TCO of project infrastructure.

[workfromhomeyoutuber]

Comcate: Customer Success Manager

Headquarters: Oakland, CA URL: http://www.comcate.com/

Comcate is looking for a Customer Success Manager to ensure high client and user satisfaction and successful implementation of products with new and existing customers.

You're a great match if you love troubleshooting and interacting with customers to help them better understand and maximize use of SaaS products, particularly in a civic arena.  This position would be ideal if you are passionate about improving municipal operations and citizen interactions through software training and implementation.

You will work closely with Comcate’s clients, and our engineering and product managers to resolve client issues and trouble-shoot solutions. You will be responsible for managing client support requests as well as project managing client implementations. This is a junior position with great potential for growth in a fast expanding, innovative environment where leadership and pro-activity are highly valued.

Accountabilities

Customer Support Operations: Manage the day-to-day customer support operations for 150 active agencies. Ensure customers receive the best possible resolutions while meeting our Service Level Agreements (SLAs). Track, analyse, and report on customer support volumes and resolution times to management and collaborate with internal stakeholders to improve processes and holistically drive effective solutions for our customers.

New Client Implementations: Create and effectively manage implementation plans for all new customers. Coordinate with new customer stakeholders to establish customers’ goals and articulate business requirements. Collaborate with internal stakeholders as needed to meet contract deliverables and ensure that customers’ expectations are met throughout the onboarding process. Manage client meetings, product configurations, and training programs to ensure successful launch.

Account Management: Manage all customer relations including account reviews, training, up-sells, professional services, and customer escalations to create positive outcomes that maximize customer satisfaction, reduce attrition and bolster revenue. Facilitate pricing and contract negotiations for professional services projects and work closely with product management and engineering teams to develop and execute project plans that meet client requirements.

Project Management of Internal Initiatives: Other internal initiatives as needed.

Requirements 

Excellent customer service skills – the ability to communicate clearly, to be resourceful, and conscientious with many different user types

Strong written and oral communication skills  – the ability to communicate effectively to end-users, manager, and executive level personnel

Excellent organizational and analytical skills – the ability to organize and prioritize many support requests and client implementations concurrently

Tech savvy – able to quickly learn and adopt new technologies. Internal applications such as Salesforce, Zendesk, Jira, and Basecamp, etc.

Ability to work independently with minimal oversight – this is a fully remote position

Enjoyment of solving problems in many different situations and delivering solutions to varying audiences

Experience

2+ years of experience working at a SaaS Company (preferably B2B)

2+ years of experience working in Client Services or Customer Success

Experience managing technical projects and interacting with client organizations

BS/BA in Business or Technical Discipline. MBA/MS degree a plus.

Familiarity using Salesforce or other case tracking software (Zendesk, Freshdesk, etc.)

Familiarity using Basecamp or other project management software (Trello, MS Project, etc.)

Benefits

Health care provided

401K participation

Company sponsored opportunities for professional development

Salary:  $50-60K (Based on experience)

To apply: hr@comcate.com

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[topicprinter]

This article talks about why you should spend the next 1 hour setting up alerting and on-call management systems for your startups.Fact: Crashes increase churn by as much as 534%. Crashes decrease next-day app opens by almost 8x the normal.Fact: 68% of customers end their relationship with companies because of poor customer service.Fact: 8 in 10 Consumers are willing to pay more for a better customer experience as big business falls short on expectations.📷If you're a startup that moves fast and breaks things, you need to know when things are broken before your customers find out so that you don't lose out on those precious early customers and revenue. While your customers might be raving to their friends about your service, you do not want them also talking about the frequent glitches in your service.Remember - it's okay if your service breaks in your initial phase. When you allow yourself to build imperfect systems, you start to work differently - faster, more ambitiously. Your users understand that. Heck, everybody knows you're working long hours, coding features, talking to your customers, managing ops, constantly thinking of engagement and revenue, while at the same dealing with a shortage of engineering resources who can invest time in writing and running comprehensive test cases and building a reliable delivery pipeline. Having said that, you need to deal with and resolve incidents with rapid speed and agility. This means setting up alerts for whenever your services crash and finding the right people to fix the bugs, pronto.Alerting ToolsHere are a few alerting tools you absolutely must setup right now to deal with unexpected service glitches, if you are not already doing so(most of them are either free or light on your pocketbook):If you're on the AWS stack, setup Cloudwatch Alarms to monitor your server resources. For GCP use, Stackdriver alerts. If your servers are low on memory and do not have autoscaling enabled, you need to be alerted pronto so that you can scale manually.If you're shipping mobile apps, install an error monitoring system like Crashlytics (Freemium), Firebase(Freemium), Sentry (Freemium), Rollbar (Freemium) or Bugsnag (Freemium), so that you get app crash alerts immediately.Customer support and management service like Intercom (Paid), Freshdesk (Freemium) or Zendesk (Paid) so that users can easily raise descriptive support queries.An analytics tool like Google Analytics (Free), Mixpanel (Freemium), Intercom for cohort analysis and mapping the customer journeys.Github issues (Paid), Bitbucket issues (Freemium), Jira (Paid), Asana (Freemium) for bug trackingUptime monitoring tools like Pingdom (Paid), UptimeRobot (Freemium)It is practical to assume that after you set up the above alerting systems, you may not have all of their dashboards open all the time. Most of the tools alert send you alerts on email, which might take a while to spot. Also, downtimes can occur in the middle of the night. Who will resolve an incident outside of office hours? Here's where an incident management system and an on-call rotation system comes in.Incident Management FundamentalsWhat is incident management? What are on-call rotations? What are escalation policies?An incident is an event that is not part of normal operations that disrupts operational processes. An incident may involve the failure of a feature or service that should have been delivered or some other type of operation failure.An on-call rotation(or on-call schedule) is an agreement between team members stipulating that atleast one person will be available at any given time(day or night) to whom an incident alert will be sent and it will the responsibility of those on-call engineers to fix the incident. Typically, engineers in a team "rotate" every day or week, some rotate between day and night, some between weekday and weekends. An engineer is said to be "on-call" or "on-duty" or "on-page" whenever it's their turn in the rotation and they are the primary point of contact for the alerts (or primary on-call).An escalation policy is an arrangement that says that if the primary on-call engineer does not respond to the incident within a certain period of time(5–10 minutes), then the system should alert another team member(or a backup/secondary on-call schedule) who may or may not be on primary call. This ensures redundancy in the system and allows you to "escalate" an incident whenever your primary line of defense is unavailable or unreachable. Escalations can span multiple levels(L1 - Primary on-call schedule, L2 - Backup on-call schedule and senior engineer, L3 - CXO).What incident management and on-call tool should you use?Zenduty is your best option for managing incidents and on-call scheduling. It serves as a single pane of glass for alerts from all your monitoring tools. Zenduty allows you to create flexible on-call schedules and escalation policies and dispatches downtime alerts across multiple channels like Email, SMS, Phone call, Slack and MS Teams, making sure you never miss an incident. Its context-rich alerts help you zero-in on potential root causes within seconds. Advanced service analytics and context helps you identify services that are frequently down and also identify folks within your team that can fix a service downtime quickly.Zenduty is Freemium and will remain that way until you reach Series-A level growth. It currently has over 40 integrations(including most of the above) and is adding 5–10 new integrations every week. Sign up here!How should startups do on-call?Being on-call is tough, especially if you do not have a geographically diverse team but have geographically diverse end users. Downtimes can occur anytime. Nobody likes being woken up in the middle of the night, or not being able to take a trip to the movies or any loud, noisy places, or places with potential low network connectivity. Therefore, setting up an on-call should be a well thought out process. Here are a few tips:Founders should always be on-call, at least in the primary(1–2 weeks per month) or secondary level of escalation(2–3 weeks per month). Your startup is your baby, and you should face your customer issues headlong. This will not only help you get valuable face time with your customers but also help you understand the gaps in your growth story. As a technical co-founder, you will be able to measure your technical debt and plan your next releases more prudently. Not to mention, you will continue to inspire your team to move faster.If your engineering team size is less than 10(including the CTO), weekly on-calls(one engineer per week primary) will work well. Zenduty allows you to create schedule restrictions to weekly rotations and also have multiple schedule layers. For larger teams(involving slightly mature stacks), the weekly rotation would also serve well, except you might need multiple engineers on-call simultaneously, covering all services.Make sure every engineer in your team has been on-call atleast once every 2 months. This will give them valuable exposure to the entire stack, foster teamwork, and instill a sense of ownership in them.More often than not, the engineer on-call may not have the answer to a problem. It's okay to wake up somebody in your team in the middle of the night if the issue is critical. Zenduty allows on-call engineers to rope in people with answers and dispatches information about the incident via Emails, SMA, Phone calls and brings them into the triaging process.Empathize with your on-call folks. It's a tough spot to be in -  alerts firing, users complaining, servers on fire. It can feel like juggling a gazillion balls. Empathizing with your on-call engineers can go a long way in building a great workplace and boosting morale. Give them the day off or the freedom to come in late for work if they spent hours last night resolving an incident at 3am. It's hard work!Talk to your users! When a major disruption occurs, immediately communicate to the affected users(via email or social media) about the issue and outline the steps you're taking to make sure such issues do not occur. This will not only help you cultivate a sense of trust and loyalty amongst your user base but also communicate to your users that you are on the path to building a reliable service that they can depend on.Your post-mortem should be absolutely blameless. Analyze the root causes of your incidents, have a timeline to fix them permanently. That's it. Some engineers might break the code every now and then, and that's okay. Building a great and exciting company and having the freedom to break things is why people join startups in the first place.And finally, be Zen!No matter what happens, treat on-call as a challenge rather than a crisis. Remember - incidents do not destroy companies, but the lack of will to resolve them does. As engineers in a startup, you should "move fast and break things", but also "fix things after you break them". That's how you build great startups.

[qwertsypage]

Kanban practices for Software Development Teams

Today’s customers expect instant gratification, especially when it comes to technology products. Software development is one of those extremely dynamic industries, in which continuous delivery has become a standard. These are the sort of environments that benefit most from agile methodologies and practices. And today, I would like to talk about Kanban practices for software development teams.  You’ve likely already heard about Kanban practices and their role in software development, but you might be wondering how it fits into the contemporary demands to software releases. Kanban practices were coined to describe the scheduling system used in Toyota factories to improve manufacturing efficiency. They have been applied to agile software development for much the same reasons – namely, to enable the continuous delivery of quality software products. 

  Balancing Capacity and Demand

Kanban is about pulling work rather than pushing it onto development teams. In fact, one of the core principles of the method is to limit the amount of work in progress. Team members don’t start working on new tasks until they’ve finished what they’re working on. This requires a real culture change. Helping other team members complete tasks they’re stuck with, rather than placing the focus on individual performance only, is a mindset that needs to be trained and supported by the whole team.

  How Kanban practices work in software development

In agile software development, your primary goal is to respond to uncertainty. The best practices in software project management recommend adopting incremental and iterative processes, which allows you to gather feedback and react quickly. Kanban practices emphasize the speed and efficiency of the development workflow to build and deliver value as fast as possible.

  Manage your to do list

An important prerequisite for a smooth development workflow is to maintain a well-arranged To Do list with tasks added to it no sooner than necessary. The development team commits to deliver work from the moment they pull a new task into the process, so you’ll want to ensure they’re working on the most important ones first. Consider using a separate board for your backlog, creating new cards in your development board only once a task is ready for development. This can help your development team avoid getting distracted by what is to come and instead focus on the highest priorities.

  Define your priorities

Prioritise your work based on what’s most important and valuable to your customers. Everyone on your team should have a clear understanding of what they should be working on and why. In other words, teams need to be driven by common goals and steadfast collaboration. To minimise the risk of a delay, try to make your user stories approximately equal in size so that your team is able to deliver them at a predictable and consistent pace.

  Set Workflow Policies

Workflow policies are the rules that govern each state of the development process. In Kanban, they set the criteria required for cards to enter a specific column. If a developer has finished a feature implementation, you should have a policy stating what they have to do to make it ready for passing onto the QA guy. For example, the new or changed code is sent for code review to another developer, and once approved, the code is deployed to a testing environment. Process policies help minimize the need to rework and keep the workflow running smoothly.

  Make Work Visible

Mapping your software development workflow helps your team get an overview of who is working on what and, most importantly, why. Work gets visible to all involved stakeholders, collaboration and communication increase instantly. In a typical development environment, the development process states might include analysis, design, development, testing, deployment and done. Once a feature on your backlog is ready for development, you can add it to the development board. Tasks move along the process from the first state until they reach the last state.

  Limit Work in Progress

To eliminate multitasking and prevent overburden, project managers should limit the amount of work in progress in each process state by placing a maximum number on the cards that can be in a column at any one time. Setting the optimal amount of work that your team can handle at any one time will lead to a smoother workflow and continuous delivery of value. Furthermore, by giving greater focus to fewer tasks, quality is also improved and you eventually get more work done in less time.

  Adopt an Approach of Continuous Delivery

With Kanban practices, software developers need to be able to release tasks rapidly, even multiple times per day. This means that every task should be independent of the rest. Make sure you branch off your feature branch from your production branch when you start new work. Then merge your feature branch to your development branch, verify the feature and sign it off. Once the feature is ready for release, merge your feature branch to your production branch. This way your tasks will exist independently of the rest of the work in progress and it will be deployed individually. Delivering product updates more often reduces the risk of something going wrong, since there’s a smaller surface area being released at once. Also, you can resolve issues faster or roll back with minimal disruption to customers.

  Start Tracking Performance Metrics

Kanban practices offer a highly effective way to visualise your workflow and track progress but, with the right approach, it can be so much more. Combined with data-driven analytics, you can constantly refine your process, accurately estimate your performance and identify problems with ease. Track your average cycle times and throughput to evaluate your team performance and observe how the trends build over time.

Estimations in Kanban don’t require a developer’s guesswork; it uses a data-driven approach based only on your historical performance collected by industry-standard analytics tools. For example, a cycle time scatterplot provides an estimation of task delivery and the probability of that commitment being achieved. For long-term estimations, the most accurate approach to use is Monte Carlo simulations.

  Look Out for Bottlenecks

Bottlenecks occur when a process state ends up with more tasks than your team can handle which, in turn, leads to increased cycle times. You can use a cumulative flow diagram to spot bottlenecks and determine the stability of your workflow. Look out for situations where one or more of the areas representing the amount of work in progress start expanding. To contain the bottleneck, you may want to consider reducing your work in progress limits.

  Listen to Feedback

Regular feedback meetings and customer reviews decrease the risk of miscommunication and waste. Establish a practice to collect early feedback from your stakeholders. When carried out professionally, such meetings can be very fruitful for the team morale as well. Kanban practices empower teams to deliver faster, and enables you to provide accurate service level agreements based on your past cycle times. With a solid foundation, your software development process can continually improve. With data-visualisation tools at your disposal, you no longer need to rely on the guesswork. Instead, you can track your progress, increase quality and strive to continuously deliver more value to your customers in less time. Bio: Sonya Siderova is a Product Development Manager & Kanban Coach at Nave – Analytical dashboards for Kanban projects. Nave helps software development teams increase performance, identify bottlenecks and focus on improving workflow efficiency.

  If you are developing agile project management tools and you need software development help, let us know, we are excited about working on cool projects!

  If you liked this article about Kanban practices, you might like…

  Agile Transformation: steps, statistics & case study

Trello Review – Ease of Use, Features, Pricing & Support 

The benefits you get by doing Agile Project Management

Top 20 Agile blogs to track

Scrum VS Kanban; what is the difference?

Trello vs. Jira: Compared From A Developer’s Perspective

Exceeding customer expectations and the tools that make it possible 

9 reasons why you need a project management tool 

The top 9 free project management software solutions

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