#ServiceNow Now Learning

[servicenowtraining]

What duties fall under the purview of a ServiceNow developer?

A software as a service (SaaS) with a solid foundation is ServiceNow. Its main objective is to automate company procedures to streamline workflow.

However, business and software development, if you're curious about robotization. Read the essay below to learn more perspectives on this professional opportunity.

What does a developer for ServiceNow do?

A software developer with expertise in the ServiceNow platform is known as a ServiceNow innovator. They plan, regulate, and debug processes. ServiceNow creators can handle the framework and platform in addition to working on customized operations. They take care of things like architectural modifications, integrations, and the implementation of new modules.

Key competencies for ServiceNow developers include:

ServiceNow developers will profit from having the following technical skills as a sort of software developer:

JavaScript programming skills Knowledge of prestigious languages like HTML and XML  

familiarity with web development tools and methods including NET and AJAX, as well as stylesheet languages like CSS  moxie.

Not only do you need technical expertise for this professional path. An ambitious ServiceNow developer should learn the following non-technical skills:

Problem-solving

Project management Partnership

Communication

Developing for ServiceNow:

 Process robotization is seen by businesses as an opportunity to bargain for specific demands, such as increasing productivity or lowering functional costs.

These business circumstances don't always translate into ServiceNow platform requests that are realistic. Instead, a ServiceNow developer must collaborate with key players to translate corporate aspirations into specialized outcomes.

Job description for a ServiceNow developer:

In addition to collaborating with shareholders on technical tasks, a ServiceNow developer may be in charge of:

Creating and putting into practise quality assurance (QA) techniques Planning and carrying out unit, integration, retrogression, and user acceptance testing (UAT) may be required of a ServiceNow inventor.

Finding system inefficiencies requires ServiceNow inventors to be able to analyse, debug, fix, and report problems. 

Setting IT standards: A ServiceNow creator is in charge of selecting IT fashionable practises and honed styles.

Designing and creating configurations: A ServiceNow creator is in charge of choosing IT fashionable practises and honed styles.

How can I learn how to create for ServiceNow?

Some organisations demand that ServiceNow creators has a degree in information technology or computer science. If you are new to the profession, you might want to think about pursuing a Bachelorette of Science in Computer Science or a Master of Computer and Information Technology.

However, if having a degree isn't the correct choice for you, do not panic. Professional credentials and job experience are frequently accepted by companies in place of degrees. The courses and tools you can utilise to get ready for a ServiceNow inventor portion are explored in the next section.

Responsibilities:

 JavaScript, Web Services, MySQL, and CSS can be used to create ServiceNow results for a company.  Create and address ServiceNow operational issues  Integrate the use of ServiceNow with other applications.  specific development conditions should be studied, and the results should be reported.  Find any gaps in the operations and provide solutions for them.  Place the results in a test area.  Analyse system performance concerns and provide tenacity for all specialised development-related difficulties.  Create and configure customised workflows  Conduct legal reviews to make sure the standards are being followed.

[insightit1]

Unlock Your Career with ServiceNow Training in Hyderabad | ServiceNow Online Training in Hyderabad | ServiceNow Online Course in Hyderabad

Are you ready to elevate your career in IT service management? Join Insight IT Training Institute for comprehensive ServiceNow training and become an expert in leveraging ServiceNow’s powerful platform to automate and streamline IT services, processes, and workflows.

🔹 Why ServiceNow?

Master key components of ServiceNow, including IT service management (ITSM), IT operations management (ITOM), and business process automation. Learn how to implement, configure, and optimize ServiceNow to transform business operations. Gain hands-on experience with real-time projects and industry-leading technologies to manage and deliver IT services efficiently.

🎓 Why Choose Insight IT Training Institute?

Expert trainers with 12+ years of real-world industry experience. 24/7 lab access for practical, hands-on learning. Placement Assistance to help you secure your dream job in ServiceNow. Enroll now and take the first step toward a successful career in ServiceNow!

🔗 Contact us for more details or to enroll:

WhatsApp: https://wa.me/917396228757

Phone: +91 7396228757

Email: insightittraininginstitute@gmail.com

[performix]

AI Agent Process Automation for Engineering in the USA: Unlocking Smart Manufacturing for SMBs

Deloitte has unveiled a suite of over 100 ready-to-deploy AI agents in partnership with Google Cloud and ServiceNow, marking a major leap toward enterprise-wide intelligent automation. Their collaboration also introduces Agent2Agent (A2A), a new interoperability protocol that allows AI agents to communicate across platforms—unlocking the full potential of multi-agent ecosystems. 

While this breakthrough is making headlines in the enterprise world, it signals something even more exciting for small and mid-sized manufacturers in the U.S.: the era of scalable, intelligent automation is here—and it’s more accessible than ever. Through AI agent process automation for engineering and manufacturing, SMBs can now streamline operations, reduce costs, and compete with agility once reserved for industry giants. 

What Is AI Agent Process Automation for Engineering? 

An AI agent is a self-directed software system that can analyze data, make decisions, and take action without constant human oversight. When applied to engineering and manufacturing, these agents can: 

● Predict equipment failures before they occur 

● Optimize production schedules in real time 

● Automate quality inspections using computer vision 

● Manage inventory and procurement dynamically 

● Streamline design and testing workflows 

Unlike traditional automation, AI agent process automation for engineering is adaptive and intelligent. It doesn’t just follow rules—it learns, evolves, and collaborates with human teams to drive continuous improvement. 

Why SMB Manufacturers Are Turning to AI Agents 

The shift toward intelligent automation is accelerating across the U.S. According to a 2025 industry report, over 65% of manufacturers plan to deploy AI-driven systems within the next 12 months. For SMBs, the benefits are especially compelling: 

And thanks to robotic process automation as a service (RPAaaS), these capabilities are now accessible without massive capital investment. SMBs can subscribe to cloud-based AI tools that automate everything from compliance reporting to CAD file management—no in-house AI team required. 

Explore AI Agent Solutions with Performix 

If you're a small or mid-sized manufacturer looking to modernize your engineering and production workflows, now is the time to explore AI agent process automation for engineering. The tools are ready, the ROI is real, and the competitive edge is within reach. 

Learn more about Performix’s Artificial Intelligence Solutions 

The future of U.S. manufacturing won’t be defined by size—it will be defined by intelligence. Whether you're optimizing a single process or reimagining your entire operation, AI agent process automation for manufacturing offers a smarter, more scalable path forward. 

Set up a FREE Discovery Call 

[dluxtechpvtlimited]

Coca‑Cola, JPMorgan, Marriott... and Agentic AI? Inside the Agentic Future of Martech

Have you ever paused midswipe through your martech dashboard, wondering: Who—or what—just launched that campaign?

You didn't click "Go," yet the audience is live, content is optimized, and A/B tests are rolling—all without you lifting a finger.

That surreal moment is the real-world debut of Agentic AI—not a passive assistant waiting for commands, but an autonomous teammate that thinks, adapts, and acts.

At Adobe Summit 2025 in Sydney, this wasn’t just a product pitch—it was a paradigm shift. Luxman Pai and DLUX crew came back electrified by one theme: Agentic AI

Our CEO, Luxman Pai , shared, this was the standout takeaway, and he was genuinely "super excited" about the cutting-edge innovations and how ready these tools are for real-world use.

“Agentic AI… now that’s exciting,” echoed a voice from the floor on LinkedIn.

The energy from the floor, the buzz online, and the innovative tools showcased all point to one thing: Agentic AI is ready to change the game. It’s not just evolving martech workflows; it’s revolutionizing how marketing gets done.

Big-Name Moments from Summit 2025

Adobe put Agentic AI front and center, supported by its Agent Orchestrator and ten purpose-built agents. But the real-world impact shone brightest through bold brand stories:

The Coca-Cola Company's CEO James Quincey joined Adobe CEO Shantanu Narayen on stage, spotlighting how Coke uses Adobe’s tools to create hyper-localized campaigns for over 200 brands—powered by generative and agentic AI.

At JPMorganChase, CEO Jamie Dimon shared how Adobe-fueled automation runs deep in their AI stack of 2,000+ data scientists, helping them cut prospecting costs by tenfold.

Marriott International’s VP Hillary Cook revealed how their teams are unlocking Shutterstock-level speed in segmentation and personalization using Brand Concierge agents.

ServiceNow's CMO Colin Fleming championed brand-led automation, showing how Agentic AI merges creativity with streamlined execution across B2B workflows.

The Rise of the Agentic AI

Picture this: You log into your Martech platform, expecting to plan your next campaign. But everything’s already done. The audience is defined. The content is tailored. Tests are running. Performance’s being optimized in real-time.    And you didn’t click a thing.

Sounds like science fiction? It’s not. Welcome to the era of Agentic AI.

This isn’t just automation that follows instructions—it’s AI that takes the lead. Not a silent assistant waiting for input, but a smart partner that understands goals, makes decisions, and acts on them. It’s a shift from doing things faster… to thinking smarter.

Agentic AI is changing the game in Martech—evolving from basic task automation into something that feels more like a strategist in its own right. One that collaborates, adapts, and sometimes even surprises you.

Step 1: From Hyperautomation to Autonomy

Hyperautomation tools have been great at speeding up admin tasks—email triggers, report exports, A/B testing workflows.

But Agentic AI flips the script: it builds campaigns, creates audiences, analyzes performance—and can even launch experiments—on its own, orchestrated via a reasoning engine that links multiple agents together

👉 Quick interactive thought: “What if your marketing stack could ideate, create, launch, analyze, learn, and optimize—without you stepping in?”

Step 2: Meet the Purpose-Built Agents

Adobe’s 2025 Summit spotlighted ten such agents within Experience Platform—four key ones include:

Audience Agent – builds and refines segments for personalization

Data Insights Agent – digests analytics and uncovers story-worthy trends

Experimentation Agent – ideates A/B tests, runs them, reports findings

Product Advisor Agent – delivers product discovery experiences tailored to customer profiles.

These agents form a dynamic toolkit—a collaborative AI ecosystem that works for the marketer, not just at the marketer.

Step 3: The Orchestrator—Your AI Manager

At the core is the Adobe Experience Platform Agent Orchestrator, a reasoning engine that determines which agents, in what sequence, should achieve a specified goal. Think of it as central AI command: you define what you want; it figures out how to get it done.

Why This Matters for Marketers

Scale without sacrifice – Now you can run personalized experiences at scale without ballooning your team.

Shift focus to strategy – Human creativity can focus on brand voice, storytelling, and innovation—while agents handle the heavy lifting.

Faster insights, faster action – Agents analyze in real time and take the next best action, exponentially increasing speed-to-market.

Data-powered autonomy – With high-quality data as fuel, agent orchestration can become a self-driving marketing engine.

Interactive pause: How could Agentic AI support your next campaign—say, a holiday launch or product roll-out?

True Autonomy or Hyperautomation 2.0?

You decide. Agentic AI redefines hyperautomation: it's not just about automating tasks, but autonomously executing strategy. Marketers become showrunners, orchestrating intelligent agents to bring ideas to life.

Thanks to insights from Adobe Summit 2025, it’s clear: Agentic AI has arrived—and it’s charging right at the heart of martech.

What do you think the first tasks you'd hand over to an AI agent would be? Drop your ideas below—we’d love to discuss!

At DLUX, we’re proud to be an Adobe Bronze Partner, helping brands unlock the full potential of the Adobe ecosystems.

📩 Let’s connect — reach out at sales@dluxtech.com to explore how we can support your marketing transformation.

#DLUX #AgenticAI #Martech #AdobeSummit2025 #AIRevolution #MarketingInnovation #FutureOfMarketing #CocaCola #JPMorganChase #Marriott #ServiceNow #Sydney #Adobe #AgenticAI #AIinMartech

[cybersecurityict]

Digital Transformation Market Booms as Organizations Prioritize Agility and Innovation

Digital Transformation Market was valued at USD 895.7 Billion in 2023 and is expected to reach USD 6877.6 Billion by 2032 and grow at a CAGR of 25.44% from 2024-2032.

Digital Transformation Market is witnessing exponential growth as enterprises across industries adopt advanced technologies to modernize operations, enhance customer engagement, and drive innovation. From cloud computing to artificial intelligence, organizations are investing heavily to stay competitive in an increasingly digital-first world.

U.S. Leads the Charge with Scalable Digital Infrastructure and Tech-Driven Enterprise Growth

Digital Transformation Market continues to evolve as companies realign their business models to meet the demands of the digital economy. Automation, data-driven decision-making, and seamless user experiences are becoming non-negotiables for long-term success and operational agility.

Get Sample Copy of This Report: https://www.snsinsider.com/sample-request/2834 

Market Keyplayers:

Microsoft - Microsoft Azure

IBM - IBM Watson

Salesforce - Salesforce Customer 360

Oracle - Oracle Cloud Infrastructure

SAP - SAP S/4HANA

Google - Google Cloud Platform

Amazon Web Services (AWS) - AWS Lambda

Cisco - Cisco Meraki

Accenture - myConcerto

Deloitte - Deloitte Digital

Infosys - Infosys Digital Services

Capgemini - Capgemini Cloud Services

Wipro - Wipro HOLMES

HCL Technologies - HCL Digital Transformation Services

Adobe - Adobe Experience Cloud

TCS (Tata Consultancy Services) - TCS BaNCS

ServiceNow - ServiceNow ITSM

Atos - Atos Digital Transformation Solutions

Zebra Technologies - Zebra's SmartVision

Pega - Pega Customer Decision Hub

Market Analysis

The Digital Transformation Market is being driven by a convergence of emerging technologies, changing consumer behavior, and a need for business resilience. In the U.S., digital adoption is accelerating due to strong cloud infrastructure and a thriving innovation ecosystem. Meanwhile, global enterprises are integrating digital tools to boost productivity, streamline workflows, and meet the rising expectations of digitally savvy customers.

Enterprise digitalization spans across multiple sectors—retail, manufacturing, healthcare, BFSI, and education—creating demand for integrated platforms, AI-driven analytics, cybersecurity, and collaborative tools. The rise in remote and hybrid work models has further reinforced the need for robust digital ecosystems.

Market Trends

Rapid adoption of AI and machine learning for predictive analytics

Expansion of cloud-native applications and edge computing

Increased focus on cybersecurity and data privacy

Integration of Internet of Things (IoT) for smart operations

Use of low-code/no-code platforms for agile development

Growth in digital customer experience (CX) tools

Implementation of blockchain for secure transactions

Market Scope

The Digital Transformation Market covers a wide spectrum of technologies and services that are redefining business capabilities. Companies are looking for scalable, flexible, and secure solutions that can be customized to meet specific industry needs.

End-to-end cloud migration services

AI-enhanced data analytics platforms

Workflow automation and robotic process automation (RPA)

Cross-functional collaboration tools

Industry-specific digital solutions for BFSI, healthcare, retail

Omnichannel customer engagement platforms

Access Complete Report: https://www.snsinsider.com/reports/digital-transformation-market-2834 

Forecast Outlook

Looking ahead, the Digital Transformation Market is set to accelerate as organizations prioritize digital-first strategies to future-proof operations and foster innovation. With digital maturity now a key performance indicator, companies are shifting from legacy systems to modern, integrated platforms. Investment in emerging tech will intensify, driven by competitive pressures and a growing need for real-time intelligence, agility, and sustainability. The U.S. will remain a major growth engine, with enterprises in Europe and Asia-Pacific rapidly closing the gap.

Conclusion

The Digital Transformation Market is no longer a choice—it’s a strategic imperative. As organizations look to outperform in dynamic and uncertain environments, the ability to adapt, automate, and innovate will be the cornerstone of success. Businesses that embrace transformation not just as a tech upgrade but as a cultural and operational shift will unlock long-term value, customer loyalty, and sustainable growth in the digital era.

About Us:

SNS Insider is one of the leading market research and consulting agencies that dominates the market research industry globally. Our company's aim is to give clients the knowledge they require in order to function in changing circumstances. In order to give you current, accurate market data, consumer insights, and opinions so that you can make decisions with confidence, we employ a variety of techniques, including surveys, video talks, and focus groups around the world.

Related Reports:

U.S.A Enterprise WLAN Market sees rapid growth driven by digital transformation across industries

U.S.A experiences a surge in demand for innovative online trading platforms driven by tech-savvy investors

Contact Us:

Jagney Dave - Vice President of Client Engagement

Phone: +1-315 636 4242 (US) | +44- 20 3290 5010 (UK)

Mail us: info@snsinsider.com

[businesssolutionsbyrc]

Transform IT Service Management with ServiceNow ITSM & Royal Cyber

Struggling with inefficient IT workflows? ServiceNow ITSM helps enterprises automate service delivery, reduce costs, and boost productivity—all on a unified cloud platform.

🔹 Key Benefits: ✅ 50%+ faster incident resolution ✅ AI-powered self-service (Virtual Agent, Now Assist) ✅ End-to-end IT asset & change management ✅ Seamless CMDB integration

As a ServiceNow Premier Partner, Royal Cyber helps you: ✔️ Migrate from legacy ITSM systems ✔️ Deploy AI-driven automation (Predictive Intelligence, Process Mining) ✔️ Optimize workflows with ServiceNow Pro/Enterprise

Learn more: https://www.royalcyber.com/technologies/servicenow-itsm/

[patent-registration-services]

Master Your IT Career with ServiceNow Training and Certification

One platform that has risen to the top in IT service management is servicenow course. Known for streamlining processes and increasing productivity across departments, ServiceNow is rapidly becoming a must-have tool in the modern business ecosystem.

What is ServiceNow?

ServiceNow is a cloud-based platform that helps organizations automate IT service management (ITSM), streamline workflows, and drive operational efficiency. Its powerful capabilities extend beyond IT, supporting departments like HR, security, and customer service.

This surge in demand makes servicenow training in ameerpet not only a valuable investment but an essential one for anyone looking to thrive in IT, software development, or enterprise solutions.

Benefits of ServiceNow Training

Undergoing servicenow certification training in ameerpet opens doors to a range of career opportunities. Whether you're just starting out or looking to upskill, ServiceNow offers a clear path to professional development. The benefits include:

Gaining hands-on experience with real-world applications

Learning how to develop custom apps using the Now Platform

Enhancing your problem-solving and automation skills

The training also boosts your resume and helps you stand out to employers who are actively searching for certified professionals.

Choosing the Right ServiceNow Course

Online Training: Ideal for working professionals, the best servicenow online training in ameerpet offers flexibility, recorded sessions, live mentoring, and practical labs. These courses can be accessed anytime, anywhere, making them perfect for self-paced learning.

Classroom Training: For those who prefer in-person or live virtual instruction, servicenow classroom training in ameerpet provides a structured environment, interactive discussions, and real-time problem solving. A servicenow classroom course in ameerpet is often led by industry experts with deep platform knowledge. A well-established servicenow training institute in ameerpet can also connect you with career support and job placement services.These experts offer real-world insights, tips for mastering the platform, and support throughout your learning journey.

Certifications to Consider

Certified System Administrator (CSA)

Certified Application Developer (CAD)

Certified Implementation Specialist (CIS) in domains like ITSM, HR, and CSM

Career Opportunities

The job market for ServiceNow professionals is expanding rapidly.

Certified professionals from the best servicenow trainer in ameerpet often command higher salaries and have more opportunities for career advancement.

If you're aiming to grow your career in IT or enterprise service management, enrolling in a servicenow course in ameerpet is a smart move. With the right training—whether through the best servicenow online course in ameerpet or a hands-on servicenow classroom course in ameerpet—you can gain the skills, certification, and confidence needed to excel. Learning from the best servicenow trainer in ameerpet or guided by a best servicenow mentor in ameerpet ensures a deeper understanding and a successful learning experience.

[rajaganapathi114]

5 Ways ServiceNow Helps Different Industries Cut Down on Manual Workload by 70%

Introduction:

Businesses expect results, not just automation. Drives measurable operational benefits in Here’s how ServiceNow Online Training Works in manual workload in various industries manufacturing, BFSI, and healthcare in the US and India with its intelligent platform capabilities. 

If you are in charge of manufacturing, BFSI, or healthcare operations, it's likely that one thing is overwhelming your teams: manual labour. Here’s how ServiceNow Online Training Works in manual workload in various industries. Despite digital transformation being the decade's watchword, crucial corporate functions from updating audit logs to pursuing approvals remain mired in antiquated, time-consuming procedures.

This is more than a small inefficiency. There is a risk. Even a missing update or a delayed ticket can escalate into non-compliance, revenue loss, or worse for sectors subject to stringent laws like HIPAA, SOX, IRDAI, or CDSCO.

ServiceNow’s Impact on workload Reduction:

1. Automation of Workflow from Start to Finish Across Departments

 Manual procedures slow down any operation, whether it's managing quality checks in manufacturing, processing loan approvals in BFSI, or onboarding new assets in healthcare.  Repetitive, rule-based tasks can be managed without human involvement with ServiceNow Process Automation.

 What this actually means in practice:

 Workflows for medical equipment licence renewals are automated at a diagnostic centre in Mumbai.

 Workflow orchestration is used by a US-based insurance company to expedite claim escalations and shorten customer wait times.

ServiceNow eliminates errors, speeds up results, and produces verifiable digital records that make audits simple by eliminating human bottlenecks.

2. Automated Alerts and Escalations for Real-Time Monitoring

 Downtime is a liability in regulated businesses, not merely an annoyance.  ServiceNow Event Management keeps an eye on operational and IT systems, identifying irregularities and sending out notifications before problems get out of hand.

 Use case: Proactive alerts for system latencies that previously resulted in production halts are now sent to a worldwide manufacturing facility located in Texas.  Real-time alerts about unsuccessful KYC validation procedures are sent to banks in India, enabling prompt action.

 Eliminate the need to wait for the manual assignment of support tickets.  Escalations occur instantaneously, and problems are fixed before they affect consumer happiness or compliance.

3. A Single Platform for Regulatory Change Management and Compliance

Updates on regulations don't wait. Additionally, attempting to keep track of them via static checklists or email chains is a recipe for disaster.

Dynamic, role-based workflows that monitor changes in real-time, correlate them to internal controls, and allocate responsibilities to the appropriate stakeholders are made possible by this and also management should learn the ServiceNow Course with the Software Training and Placement in a well reputed Institute and get ServiceNow Certification with this it could change regulatory management.

For instance, the platform is used by a Chicago healthcare network to automatically modify internal procedures in response to HIPAA modifications. New IRDAI circulars are incorporated into an Indian insurer's risk process in a matter of hours rather than weeks.

4. Intelligent Automation and AI-Powered Smarter Service Operations

Prolonged service desk tasks are frequently a productivity drain. Teams may use AI-based triage, virtual agents, and automated fixes for repetitive activities using ServiceNow Intelligent Automation.

In reality:

AI bots that handle common ticket types are used by BFSI clients in the US to cut down on service desk workload by 40%.

A Hyderabad-based life sciences company reduces resolution time by using predictive routing to route complicated compliance tickets to experts, saving hours.

This is intelligence added to your operations, not just automation.

5. Centralised Asset Intelligence and Visibility

Maintaining compliance requires knowing what assets you have and where they are in their lifespan. All enterprise assets, including IT hardware and software, manufacturing gear, and medical equipment, have a single source of truth thanks to ServiceNow Asset Management.

Use case: An asset inventory is digitised, utilisation is monitored, and auto-reminders for calibration and audits are set by a hospital in Delhi. By proactively scheduling inspections prior to certificates expiring, a US manufacturing facility avoids fines.

In addition to preventing regulatory violations, this degree of awareness lowers wasteful spending on redundant or underutilised assets.

Conclusion:

Businesses may cut manual labour by up to 70% with its robust toolkit, which includes ServiceNow Process Automation, ServiceNow Intelligent Automation, and ServiceNow Service Automation. The outcome? Real-time compliance, quicker operations, and more time for your teams to concentrate on the important things.

[the-cash-cow]

How This Leading NBFC is Reshaping Lending with Technology and New Loan Products

A new wave of transformation is underway in the lending space as Poonawalla Fincorp Limited, one of India’s prominent non-banking finance companies (NBFCs), integrates smarter systems to enhance efficiency. With a strong presence across the country, the company has combined tech innovation with product expansion to meet the financial needs of both individuals and small businesses. Its latest moves include streamlining collections with advanced automation and launching new loan categories tailored for different customer segments.

Digital Tools Transform Collection Strategy

Poonawalla Fincorp Limited has taken a data-first approach to debt management by launching a fully automated platform that uses customer interaction patterns to manage collections. This new system draws from digital communication data, phone interactions, and field engagement. Unlike older collection methods that required manual interventions and weeks of coordination, the new platform trims down the entire process by several days.

Using more than 100 micro-level strategies, the system tailors engagement based on customer behavior. From the tone of messaging to the timing of follow-ups, everything is optimized to align with how the customer prefers to communicate.

Also Read: Poonawalla Fincorp’s Gold Loan Offering: A Timely Step Toward Empowered Borrowing 

Automation Reduces Collection Delays

One of the most noteworthy changes is in how the company now assigns cases to agents. Previously, it could take days to assign delinquent accounts to the right channel—whether through digital reminders or on-ground staff. With the latest system, this step now takes less than three hours. Not only does this improve response times, but it also makes the recovery process more structured and customer-centric.

The use of machine learning and predictive insights has made risk profiling sharper. These tools can identify accounts that may turn risky well before traditional systems would detect warning signs. According to the company, this makes risk evaluation two to three times more accurate.

Arvind Kapil, Managing Director & CEO of Poonawalla Fincorp Limited, shared,

“Our adoption of AI in debt management is about smarter, data-driven decisions that improve outcomes. By combining predictive insights with governance controls, we are redefining collection strategies to be more effective, adaptive, and responsive to customer engagement.”

Call Monitoring Ensures Governance

To ensure that high-tech collections don’t compromise customer respect or regulatory standards, Poonawalla Fincorp has deployed a call audit mechanism. This feature monitors conversations between agents and customers, checking if communication guidelines are being followed. It acts as a safeguard to ensure all processes meet internal and external compliance benchmarks.

In short, it’s not just about speed but also about accountability—creating a digital trail for every interaction and protecting the company’s reputation in sensitive matters.

Also Read: The Growing Prevalence of Instant Personal Loans in India

Advancing Credit Assessment with Research Partnership

Poonawalla Fincorp has gone a step further by improving how it evaluates new loan applications. In collaboration with IIT Bombay, the company developed an underwriting system that streamlines credit checks for retail loans. By automating parts of the decision-making process, the system reduces the time and human effort involved.

Productivity among credit officers has reportedly risen by 40%, and the company now handles higher volumes without compromising assessment quality. This also improves customer satisfaction by reducing wait times and improving transparency.

Governance and Internal Systems Strengthened

Poonawalla Fincorp Limited has continued this automation push in other departments. A partnership with ServiceNow has allowed them to build systems for internal audit and compliance. These upgrades are making internal checks quicker and more efficient, adding another layer of governance to daily operations.

Human resource functions too are benefiting from digitisation. Whether it’s candidate evaluation or onboarding, the company uses tech to make HR processes less risky and more reliable.

New Loan Products Introduced for Varied Borrowers

While technology is improving how the company operates, its loan offerings are also becoming more inclusive and customer-friendly. In April, Poonawalla Fincorp Limited introduced two new financial products: gold loans and a premium offering under the name ‘PFL Prime.’

Gold Loans

This product caters to individuals in need of quick liquidity without a complex approval process. By using gold as collateral, the loan is disbursed faster, and the risk is lower for the lender. These loans are ideal for short-term financial needs, and the company has designed the repayment structure to be flexible.

PFL Prime

Tailored for salaried professionals with a good repayment track record, the ‘PFL Prime’ product features preferential interest rates, smooth digital documentation, and priority processing. It is aimed at working professionals who value convenience and faster access to funds.

Existing Loan Categories

In addition to these new offerings, the company continues to provide personal loans, pre-owned car finance, and business loans. Its business loan segment especially serves small enterprises that often find it hard to access credit from traditional banks.

Operations and Financial Performance Snapshot

With a footprint across 18 states and two Union Territories, Poonawalla Fincorp has built an active customer network and workforce. As of March 31, its assets under management (AUM) stood at ₹35,631 crore. The company has over 3,500 employees contributing to operations.

Although net profit in Q4FY25 dipped by 81.2% to ₹62.3 crore due to one-time expenses and legacy provisioning, the company’s revenue from operations climbed over 27% year-on-year to ₹1,166.27 crore. This suggests robust growth and rising demand for its financial services despite temporary profit fluctuations.

Also Read: Poonawalla Fincorp Leverages AI to Revolutionize Debt Management and Governance

A Future-Looking Strategy in Action

By combining innovation, compliance, and customer understanding, Poonawalla Fincorp is building a roadmap that supports both efficiency and expansion. These recent upgrades indicate a company not just reacting to trends but actively shaping how non-banking lenders operate in India.

The company’s willingness to invest in digital tools and simultaneously introduce new credit products reflects a forward-looking strategy. It’s an approach that aligns well with a changing consumer base—one that values speed, personalization, and trust.

Conclusion Poonawalla Fincorp Limited’s recent steps show how financial institutions can evolve without losing sight of compliance or customer care. From smarter collection systems and AI-driven underwriting to practical loan offerings like gold loans and PFL Prime, the company is creating a balanced ecosystem. As the lending sector grows more competitive, such moves will likely set a standard for how tech and customer focus can work hand in hand.

[appitsoftware]

Revolutionize Business Workflows with ServiceNow AI Solutions

Unlock Seamless Business Efficiency Through Intelligent Automation

In the ever-evolving digital landscape, organizations are under constant pressure to deliver faster, smarter, and more efficient services. To stay ahead, enterprises must move beyond traditional workflow management and embrace AI-driven solutions that enable real-time decisions, proactive operations, and seamless user experiences. This is where ServiceNow AI Solutions come into play—redefining enterprise workflows with intelligence, automation, and precision.

By integrating AI into core business functions, ServiceNow transforms the way organizations work, eliminating repetitive tasks, predicting issues before they occur, and creating workflows that learn, adapt, and optimize over time.

What Makes ServiceNow AI a Game-Changer for Modern Enterprises?

ServiceNow, already a global leader in digital workflow management, takes its capabilities to the next level with AI, machine learning (ML), and natural language understanding (NLU). These technologies power the Now Platform, enabling businesses to:

🤖 Automate complex workflows across IT, HR, customer service, and operations

🧠 Leverage predictive intelligence to make faster, smarter decisions

⚙️ Reduce manual effort and human error with AI-powered task management

📈 Boost productivity, compliance, and cost-efficiency at scale

ServiceNow AI doesn’t just streamline operations—it empowers transformation by creating connected, intelligent ecosystems.

Key AI Capabilities of ServiceNow

🔍 Predictive Intelligence

ServiceNow’s predictive models classify, prioritize, and route tasks with precision—accelerating incident resolution and resource allocation.

Ticket triage for IT service desks

Auto-prioritization of cases based on urgency

Improved SLA compliance through early detection

💬 Natural Language Understanding (NLU)

Users can interact with ServiceNow using everyday language. The platform understands intent and context, making it easier for employees to create, update, or track requests.

Virtual agents that resolve common queries

AI-powered chatbots integrated with portals and mobile apps

Contextual search that learns over time

🔁 Automated Workflows

From onboarding new employees to resolving customer issues, ServiceNow AI builds dynamic workflows that respond intelligently to changing conditions.

Rule-based and adaptive automation

Cross-departmental coordination (IT, HR, Legal, Finance)

Event-triggered actions and alerts

📊 AI-Powered Analytics & Insights

With AI integrated into its reporting engine, ServiceNow delivers deep operational insights through customizable dashboards and real-time data visualization.

Anomaly detection and root cause analysis

Performance tracking across departments

Strategic decision support using AI trends

Transforming Key Business Functions with ServiceNow AI

✅ IT Service Management (ITSM)

With ServiceNow AI, IT teams resolve incidents faster, reduce ticket volumes, and deliver proactive support. Features include:

Virtual agents that deflect L1 queries

Automated change impact assessments

Intelligent alerting and incident response

✅ Customer Service Management (CSM)

Deliver personalized, connected support experiences with:

AI-driven case assignment

Real-time issue resolution suggestions

Seamless omni-channel interactions with smart bots

✅ HR Service Delivery

Revolutionize employee experiences with intelligent HR workflows:

AI-powered onboarding and offboarding

Predictive employee query management

Automated documentation and approval routing

✅ Security Operations (SecOps)

Strengthen your security posture with faster detection and resolution:

Threat intelligence correlation

Automated incident response playbooks

AI-based vulnerability prioritization

ServiceNow and the Future of Autonomous Workflows

ServiceNow is pioneering the shift toward autonomous digital operations, where workflows operate independently, adjust dynamically, and learn continuously. Through advanced AI and machine learning, ServiceNow enables:

Self-healing systems that fix issues before users notice

Hyperautomation across multi-cloud environments

Real-time service optimization across global enterprises

These innovations represent a future-proof strategy for businesses that want to scale, innovate, and compete in a digital-first world.

Appit Software: Your Partner for ServiceNow AI Integration

At Appit Software, we help organizations harness the full potential of ServiceNow AI Solutions to transform workflows and elevate performance. Our certified ServiceNow consultants specialize in:

🚀 Implementation and customization of ServiceNow AI features

🔗 Integration with third-party systems (ERP, CRM, ITSM, etc.)

🧩 Building intelligent workflows tailored to your industry

📊 AI-driven insights and KPI reporting frameworks

🛠️ Ongoing support, upgrades, and workflow optimization

Whether you're starting your ServiceNow journey or scaling your automation, Appit delivers enterprise-grade solutions designed for long-term impact.

Industries Benefiting from ServiceNow AI

We serve a broad spectrum of industries, including:

Financial Services

Healthcare & Life Sciences

Retail & eCommerce

Manufacturing

Telecommunications

Government & Public Sector

Our tailored ServiceNow AI implementations solve sector-specific challenges, from regulatory compliance to global service delivery.

Conclusion: Intelligent Workflows Are No Longer Optional

To survive in today’s hyper-competitive, fast-paced business environment, companies must do more than digitize—they must intelligently automate. ServiceNow AI Solutions, backed by expert implementation from Appit, deliver the foundation for resilient, agile, and intelligent enterprises.

[ravaglobal]

Harnessing the Power of MuleSoft Intelligent Document Processing with RAVA Global Solutions

In the era of digital acceleration, businesses are constantly looking for smarter ways to manage growing volumes of documents, data, and processes. For companies in the United States seeking seamless data integration and automation, MuleSoft Intelligent Document Processing (IDP) is emerging as a game-changer. And when it comes to implementing this technology effectively, RAVA Global Solutions stands out as the best MuleSoft service provider USA businesses can trust.

What is MuleSoft Intelligent Document Processing?

Intelligent Document Processing (IDP) with MuleSoft goes beyond traditional OCR and basic data extraction. It leverages AI, machine learning, and natural language processing (NLP) to automatically ingest, interpret, and integrate structured and unstructured data from diverse documents — contracts, invoices, forms, emails, PDFs, and more — into core business systems.

Whether it's feeding parsed invoice data into Salesforce or routing customer forms to ServiceNow, MuleSoft ensures every piece of information flows intelligently and securely across your enterprise architecture.

Why MuleSoft for Document Processing?

MuleSoft’s Anypoint Platform is already well-known for its robust API-led integration capabilities. When combined with intelligent document processing features and AI integrations, it allows organizations to:

Eliminate manual data entry

Accelerate decision-making

Ensure data accuracy and compliance

Enhance customer experiences through faster turnaround

Reduce operational costs

From healthcare and legal firms to logistics and financial services, MuleSoft IDP is helping businesses automate what used to be labor-intensive workflows.

RAVA Global Solutions: Best MuleSoft Service Provider USA

At RAVA Global Solutions, we help businesses unlock the full power of MuleSoft with a strong focus on intelligent automation. Our certified MuleSoft experts design and deploy intelligent document workflows tailored to your industry, compliance requirements, and operational goals.

Here’s why U.S. enterprises consider RAVA the best MuleSoft service provider USA has to offer:

✅ Strategic MuleSoft Consulting

We understand that no two businesses are the same. Our team begins with a discovery phase, assessing your document lifecycle, data bottlenecks, and integration gaps.

✅ AI-Powered IDP Workflows

We implement custom AI models trained on your document types to extract, validate, and route information automatically — eliminating the need for human intervention.

✅ Seamless API Integration

Whether you use Salesforce, Workday, Oracle, or legacy systems, we ensure your extracted data is routed efficiently using MuleSoft APIs.

✅ Scalable and Secure

Our solutions are built for scale, compliant with U.S. industry standards like HIPAA, SOC 2, and GDPR, ensuring your data is always secure.

A Real-World Example: How We Transformed Document Workflows

A mid-sized insurance firm in the U.S. approached RAVA with a common challenge: they were manually processing hundreds of client claims each day. Each claim came with 5–6 documents, making manual data entry time-consuming and error-prone.

Using MuleSoft IDP, we built a workflow that:

Scanned incoming emails and attachments in real time

Used NLP to identify key claim data and extract it

Validated entries via MuleSoft’s business rules

Automatically pushed data into their claims management platform

Result: ✅ Processing time reduced by 70% ✅ Data errors reduced to nearly zero ✅ Increased team capacity without hiring

This transformation not only improved internal efficiency but drastically enhanced the customer experience — a critical competitive factor in insurance.

Why Now Is the Time for IDP

As remote work, digitization, and compliance pressure continue to rise, automating document workflows isn't a luxury — it’s a necessity. Businesses that invest in IDP today will be better positioned to compete tomorrow.

With MuleSoft intelligent document processing and the expertise of RAVA Global Solutions, your organization can future-proof its operations while reducing overhead and human error.

Partner with RAVA Global Solutions

Whether you're just beginning your automation journey or looking to enhance an existing MuleSoft infrastructure, RAVA Global Solutions is the partner to call. Recognized as the best MuleSoft service provider USA, we deliver more than technology — we deliver transformation.

📞 Get Started Today Explore how MuleSoft IDP can revolutionize your business. Contact RAVA Global Solutions for a personalized consultation.

🔗 Related Reading:

Top Benefits of MuleSoft for Data Integration

How API-Led Connectivity Accelerates Business Growth

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ServiceNow bets on unified AI to untangle enterprise complexity

Unlock the Secrets of Ethical Hacking! Ready to dive into the world of offensive security? This course gives you the Black Hat hacker’s perspective, teaching you attack techniques to defend against malicious activity. Learn to hack Android and Windows systems, create undetectable malware and ransomware, and even master spoofing techniques. Start your first hack in just one hour! Enroll now and…

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The Ultimate Roadmap to AIOps Platform Development: Tools, Frameworks, and Best Practices for 2025

In the ever-evolving world of IT operations, AIOps (Artificial Intelligence for IT Operations) has moved from buzzword to business-critical necessity. As companies face increasing complexity, hybrid cloud environments, and demand for real-time decision-making, AIOps platform development has become the cornerstone of modern enterprise IT strategy.

If you're planning to build, upgrade, or optimize an AIOps platform in 2025, this comprehensive guide will walk you through the tools, frameworks, and best practices you must know to succeed.

What Is an AIOps Platform?

An AIOps platform leverages artificial intelligence, machine learning (ML), and big data analytics to automate IT operations—from anomaly detection and event correlation to root cause analysis, predictive maintenance, and incident resolution. The goal? Proactively manage, optimize, and automate IT operations to minimize downtime, enhance performance, and improve the overall user experience.

Key Functions of AIOps Platforms:

Data Ingestion and Integration

Real-Time Monitoring and Analytics

Intelligent Event Correlation

Predictive Insights and Forecasting

Automated Remediation and Workflows

Root Cause Analysis (RCA)

Why AIOps Platform Development Is Critical in 2025

Here’s why 2025 is a tipping point for AIOps adoption:

Explosion of IT Data: Gartner predicts that IT operations data will grow 3x by 2025.

Hybrid and Multi-Cloud Dominance: Enterprises now manage assets across public clouds, private clouds, and on-premises.

Demand for Instant Resolution: User expectations for zero downtime and faster support have skyrocketed.

Skill Shortages: IT teams are overwhelmed, making automation non-negotiable.

Security and Compliance Pressures: Faster anomaly detection is crucial for risk management.

Step-by-Step Roadmap to AIOps Platform Development

1. Define Your Objectives

Problem areas to address: Slow incident response? Infrastructure monitoring? Resource optimization?

KPIs: MTTR (Mean Time to Resolution), uptime percentage, operational costs, user satisfaction rates.

2. Data Strategy: Collection, Integration, and Normalization

Sources: Application logs, server metrics, network traffic, cloud APIs, IoT sensors.

Data Pipeline: Use ETL (Extract, Transform, Load) tools to clean and unify data.

Real-Time Ingestion: Implement streaming technologies like Apache Kafka, AWS Kinesis, or Azure Event Hubs.

3. Select Core AIOps Tools and Frameworks

We'll explore these in detail below.

4. Build Modular, Scalable Architecture

Microservices-based design enables better updates and feature rollouts.

API-First development ensures seamless integration with other enterprise systems.

5. Integrate AI/ML Models

Anomaly Detection: Isolation Forest, LSTM models, autoencoders.

Predictive Analytics: Time-series forecasting, regression models.

Root Cause Analysis: Causal inference models, graph neural networks.

6. Implement Intelligent Automation

Use RPA (Robotic Process Automation) combined with AI to enable self-healing systems.

Playbooks and Runbooks: Define automated scripts for known issues.

7. Deploy Monitoring and Feedback Mechanisms

Track performance using dashboards.

Continuously retrain models to adapt to new patterns.

Top Tools and Technologies for AIOps Platform Development (2025)

Data Ingestion and Processing

Apache Kafka

Fluentd

Elastic Stack (ELK/EFK)

Snowflake (for big data warehousing)

Monitoring and Observability

Prometheus + Grafana

Datadog

Dynatrace

Splunk ITSI

Machine Learning and AI Frameworks

TensorFlow

PyTorch

scikit-learn

H2O.ai (automated ML)

Event Management and Correlation

Moogsoft

BigPanda

ServiceNow ITOM

Automation and Orchestration

Ansible

Puppet

Chef

SaltStack

Cloud and Infrastructure Platforms

AWS CloudWatch and DevOps Tools

Google Cloud Operations Suite (formerly Stackdriver)

Azure Monitor and Azure DevOps

Best Practices for AIOps Platform Development

1. Start Small, Then Scale

Begin with a few critical systems before scaling to full-stack observability.

2. Embrace a Unified Data Strategy

Ensure that your AIOps platform ingests structured and unstructured data across all environments.

3. Prioritize Explainability

Build AI models that offer clear reasoning for decisions, not black-box results.

4. Incorporate Feedback Loops

AIOps platforms must learn continuously. Implement mechanisms for humans to approve, reject, or improve suggestions.

5. Ensure Robust Security and Compliance

Encrypt data in transit and at rest.

Implement access controls and audit trails.

Stay compliant with standards like GDPR, HIPAA, and CCPA.

6. Choose Cloud-Native and Open-Source Where Possible

Future-proof your system by building on open standards and avoiding vendor lock-in.

Key Trends Shaping AIOps in 2025

Edge AIOps: Extending monitoring and analytics to edge devices and remote locations.

AI-Enhanced DevSecOps: Tight integration between AIOps and security operations (SecOps).

Hyperautomation: Combining AIOps with enterprise-wide RPA and low-code platforms.

Composable IT: Building modular AIOps capabilities that can be assembled dynamically.

Federated Learning: Training models across multiple environments without moving sensitive data.

Challenges to Watch Out For

Data Silos: Incomplete data pipelines can cripple AIOps effectiveness.

Over-Automation: Relying too much on automation without human validation can lead to errors.

Skill Gaps: Building an AIOps platform requires expertise in AI, data engineering, IT operations, and cloud architectures.

Invest in cross-functional teams and continuous training to overcome these hurdles.

Conclusion: Building the Future with AIOps

In 2025, the enterprises that invest in robust AIOps platform development will not just survive—they will thrive. By integrating the right tools, frameworks, and best practices, businesses can unlock proactive incident management, faster innovation cycles, and superior user experiences.

AIOps isn’t just about reducing tickets—it’s about creating a resilient, self-optimizing IT ecosystem that powers future growth.

[cybersecurityict]

Employee Experience Management Market Thrives as Gen Z Demands Transparent Culture

The Employee Experience Management Market was valued at USD 6.6 billion in 2023 and is expected to reach USD 15.5 billion by 2032, growing at a CAGR of 9.99% from 2024-2032.

Employee Experience Management Market is rapidly evolving as organizations prioritize workforce satisfaction, engagement, and productivity. With the shift toward hybrid work models and increasing focus on mental well-being and performance metrics, businesses across industries are investing in technologies that enhance every touchpoint of the employee journey—from onboarding to exit.

U.S. Emerges as a Front-Runner in Driving Workforce-Centric Innovation

Employee Experience Management Market is being reshaped by digital transformation, AI-driven platforms, and data-driven decision-making. Companies are leveraging these tools to create personalized, inclusive, and agile workplace experiences. This evolution is especially prominent in sectors where talent retention and employee satisfaction directly impact business performance.

Get Sample Copy of This Report: https://www.snsinsider.com/sample-request/6508 

Market Keyplayers:

Qualtrics – Qualtrics EmployeeXM

SAP SE – SAP SuccessFactors

Workday, Inc. – Workday Peakon Employee Voice

Oracle Corporation – Oracle HCM Cloud

ADP, Inc. – ADP Workforce Now

Ultimate Kronos Group (UKG) – UKG Pro

Microsoft Corporation – Microsoft Viva

Ceridian HCM, Inc. – Dayforce

IBM Corporation – IBM Watson Works

ServiceNow, Inc. – ServiceNow Employee Experience

Limeade, Inc. – Limeade ONE

Glint (LinkedIn/Microsoft) – Glint Platform

TinyPulse (by Limeade) – TinyPulse Engage

Leapsome GmbH – Leapsome Performance & Engagement

Culture Amp Pty Ltd – Culture Amp Platform

Market Analysis

The rise of employee-centric cultures, driven by competition for top talent, is transforming traditional HR practices. Businesses are adopting holistic approaches that blend technology, feedback, culture, and leadership to build a seamless employee experience. The U.S. market is leading in adoption, supported by innovation and enterprise-scale integration, while European organizations are focusing on compliance, diversity, and employee well-being initiatives.

Organizations now understand that enhanced employee experiences lead to better productivity, lower attrition, and stronger brand reputation. This is fueling investment in platforms that integrate communication, collaboration, performance tracking, and wellness.

Market Trends

Growth of AI and analytics in employee feedback and sentiment analysis

Integration of EX platforms with existing HRMS and workflow tools

Surge in mobile-first and hybrid-ready employee engagement tools

Increased demand for personalized learning and development pathways

Emphasis on Diversity, Equity, and Inclusion (DEI) in employee experience strategies

Data-driven wellness programs to support mental and physical health

Automation in onboarding and internal communication systems

Market Scope

The Employee Experience Management Market offers dynamic opportunities for organizations to transform their work environments. As companies compete globally for skilled talent, the ability to deliver meaningful, tech-enabled employee experiences is becoming a strategic differentiator.

Centralized platforms for employee engagement and feedback

Tools supporting remote and hybrid work transitions

AI-powered recognition and reward systems

Customizable dashboards to track performance and satisfaction

Survey automation and real-time sentiment tracking

Integrated learning and career path development solutions

Forecast Outlook

The future of the Employee Experience Management Market lies in intelligent, connected systems that evolve with workforce expectations. From predictive analytics that anticipate employee needs to immersive onboarding powered by virtual environments, the market is set to deliver transformative outcomes. As U.S. and European enterprises scale efforts in EX, investments will prioritize platforms offering agility, integration, and a measurable return on culture.

Access Complete Report: https://www.snsinsider.com/reports/employee-experience-management-market-6508 

Conclusion

In a world where the employee journey is as vital as the customer experience, the Employee Experience Management Market is empowering organizations to create cultures of purpose, inclusion, and innovation. Forward-thinking enterprises in the U.S. and Europe are redefining how work feels—not just how it's done. By embracing next-gen EX tools, businesses can turn engagement into a competitive edge and foster workplaces where people and performance thrive in harmony.

About Us:

SNS Insider is one of the leading market research and consulting agencies that dominates the market research industry globally. Our company's aim is to give clients the knowledge they require in order to function in changing circumstances. In order to give you current, accurate market data, consumer insights, and opinions so that you can make decisions with confidence, we employ a variety of techniques, including surveys, video talks, and focus groups around the world.

Related Reports:

U.S.A embraces cutting-edge solutions as the Digital Experience Platform Market sees rapid innovation and adoption

U.S.A gears up for rapid adoption of Customer Intelligence Platforms to drive personalized business strategies

Contact Us:

Jagney Dave - Vice President of Client Engagement

Phone: +1-315 636 4242 (US) | +44- 20 3290 5010 (UK)

Mail us: info@snsinsider.com

[businesssolutionsbyrc]

Cherwell vs ServiceNow: Why Enterprises are Making the Switch 

Currently, businesses need ITSM solutions that work faster, better, and are able to handle increased demand. Re-evaluating the past, companies are switching over to platforms that enable more agility, automation, and transformations on a large scale. This is why the conversation around ServiceNow vs Cherwell has intensified—because businesses are actively choosing the platform that ensures future readiness. 

In this article, we explain how Cherwell and ServiceNow differ and what caused the changeover and share a complete guide comparing top ITSM tools in the market for 2025. If you're wondering why you switched from Cherwell to ServiceNow, this article will provide clarity backed by industry insights and real-world use cases. 

Understanding the ITSM Landscape in 2025 

Besides ticketing, ITSM platforms are now the main base for digital processes in customer service, HR, security, and compliance. In the future, platforms will be analyzed based on their ability to use the cloud, automation from AI, scalability, and the number of available partners. 

Even though Cherwell and ServiceNow are important in ITSM, they have each developed differently. Cherwell gave users the ability to customize with ease, but it failed to advance as fast as ServiceNow did with new features and user interfaces. 

ServiceNow vs Cherwell: Key Feature Comparison 

Now, we would like to compare ITSM platforms based on key areas of functionality (2025). 

1. Cloud Architecture & Scalability 

Starting as an on-site platform, Cherwell also offers cloud hosting now, but it still does not match the maturity and flexibility of fully cloud-based solutions. 

Since it was designed to run in the cloud, ServiceNow supports having several instances of the system to increase availability, speed and recovery from disasters. 

Why switch from Cherwell to ServiceNow? 

The demand for ServiceNow is increasing because its cloud platform smoothly grows or shrinks based on the business’s changing needs. 

 2. Automation and AI Capabilities 

Cherwell: AI features are restricted, and most of the automation is created by following rules and requires extensive changes. 

ServiceNow uses AI and machine learning together with Predictive Intelligence, Virtual Agents and the Workflow Automation Engine. 

Why switch from Cherwell to ServiceNow? 

ServiceNow vs Cherwell becomes an easy choice when AI-powered decision-making and automated workflows become essential for IT and business operations. 

3. Integration Ecosystem 

Cherwell: REST APIs are available, and some integrations are possible. Nonetheless, setup is mainly done manually. 

ServiceNow comes with an IntegrationHub, approved connectors and easy-to-use low-code tools that help integrate SAP, Microsoft, Salesforce and many other applications. 

 Why switch from Cherwell to ServiceNow? 

When companies need constant linkage between systems, ServiceNow does it much better than Cherwell. 

4. Customization features & Development tools 

Because of the complexity, it may be challenging for Blueprint editor to keep customizations up to date. 

ServiceNow gives users App Engine Studio, Flow Designer and interfaces made with low code or no code to support fast development and regular updates. 

Why switch from Cherwell to ServiceNow? 

With ServiceNow, IT teams can benefit from a new development platform that requires little scripting and puts a stronger focus on innovation. 

5. User Interface and User Experience 

Cherwell: The user interface looks old and is not well suited for use on mobile devices. 

ServiceNow lets users enjoy an updated, easy-to-use interface from their desktops or mobile devices. It offers all users a reliable way to work with their settings. 

 Why switch from Cherwell to ServiceNow? 

In the debate of ServiceNow vs Cherwell, ServiceNow wins with its focus on user experience—vital for adoption across business functions. 

Why Switch from Cherwell to ServiceNow: Top Business Drivers 

It is a major decision when you choose to leave one ITSM platform for another. This is why enterprises are moving from Cherwell to ServiceNow: 

1. Future-Proof Platform Strategy 

ServiceNow supports digital transformation by adding HR, finance, legal, and customer service workflow capabilities to its ITSM platform. After Ivanti purchased Cherwell, the lack of a wide roadmap and lack of investment in different areas brought concerns about future developments. 

2. Lower Total Cost of Ownership (TCO)€ 

Even though Cherwell’s setup costs are not high, spending a lot more on maintenance, integrations, and lack of automation makes the TCO higher than other systems in the long run. While ServiceNow comes with higher fees, it still brings about more benefits by way of automation, less time spent handling outages, and less time spent on manual tasks. 

3. Compliance and Security 

ServiceNow meets requirements in GDPR, HIPAA, FedRAMP and ISO 27001, which makes it secure for enterprises. Though Cherwell meets many requirements, it is lacking when it comes to international security and live compliance checkers. 

Real-World Use Case: Royal Cyber's Expertise in Migration 

With a smart step-by-step process, Royal Cyber has helped many Fortune 500 companies move from Cherwell to ServiceNow. Several actions are included in our process. 

Assessment and Readiness Check 

Data Mapping & Blueprint Translation 

Custom App Re-Development on ServiceNow 

End-to-End Testing and User Training 

Post-Migration Optimization & Support 

We aim to prevent business interruptions, complete the transformation as smoothly as possible and ensure the full advantages of ServiceNow can be enjoyed by your technology systems. 

ITSM Platform Comparison 2025: Summary Table 

Take the Best Choice by Going with Royal Cyber 

Royal Cyber offers guidance to businesses that want to improve their IT platforms with more effective strategies. If you're still weighing your options in the ServiceNow vs Cherwell debate, we offer: 

Free platform health checks 

ROI & cost-benefit analysis 

Customized migration roadmap 

Training and 24/7 post-go-live support 

Conclusion: Choose a Platform That Grows with You 

Because ITSM is moving so fast, relying on old technology might slow your progress in the digital world. In comparing ServiceNow vs Cherwell, the decision ultimately comes down to whether you want a platform that merely supports IT tasks or one that drives enterprise-wide innovation. 

Why switch from Cherwell to ServiceNow? ServiceNow deals with current requirements and prepares for future digital business opportunities. Royal Cyber is the best place to go when making a move to technology. You can rely on us and contact us to assist you with moving, improving, and developing with ServiceNow.