#VOIP technology stack

[bytebranllp]

Selecting the Ideal Tech Stack for Your VoIP Project

Software development involves various technologies and processes that are constantly evolving with new tools and frameworks. While these advancements simplify development, they also add complexity when selecting the right technologies for a project. Beyond the technical aspects, successful software development requires strong teamwork, project management and communication among diverse teams. These skills are crucial for keeping projects on track and within budget. Our blog article aims to give you a clear understanding of the crucial factors to consider when choosing the right technology stack for your software development project.

Understanding the tech stack

A tech stack is a set of tools and technologies used to build and run an application to cover everything from servers and databases to frontend and backend frameworks. Here’s a quick look at its main components:

Frontend: Handles the user interface and experience with technologies like HTML, CSS, JavaScript, and frameworks like React, Angular and Vue.js.

Backend: Manages business logic, database interactions, and server setup using languages like Python or Ruby and backend frameworks.

Databases: Store and manage application data, including relational databases like MySQL and NoSQL databases like MongoDB.

DevOps and Cloud Services: Ensure your application is integrated, scalable, and well-maintained.

VoIP Platforms

FreeSWITCH, Kamailio, OpenSIPS, and Asterisk are top platforms for creating VoIP services.

FreeSWITCH is an open-source platform that connects and routes communication protocols.

Kamailio and OpenSIPS are high-performance SIP servers for managing voice, video, and real-time communication.

Asterisk is a free framework that turns a standard computer into a powerful communication server.

Tech Stacks in Practice

Have you ever wondered what technology stacks power your favorite brands? Let's explore the tech stacks some industry leaders use and see what they rely on to deliver their services.

Uber Tech Stack:

Web Servers: NGINX, Apache

Databases: MySQL, PostgreSQL, MongoDB

Server-side Framework: Node.js

Programming Languages: Python, Java, JavaScript, Objective-C

Uber's tech stack combines robust web servers with versatile programming languages and frameworks, enabling smooth communication and data management across its platform.

Instacart Tech Stack:

Server: NGINX

Databases: PostgreSQL, Redis

Server-side Framework: Rails

Programming Languages: Ruby, Python, Objective-C

Instacart uses a streamlined stack focused on efficiency and reliability. It strongly emphasizes fast database operations and a robust server-side framework.

Reddit Tech Stack:

Server: NGINX

Databases: PostgreSQL, Redis

Server-side Framework: Node.js

Programming Languages: JavaScript, Python

Reddit's stack is optimized for handling large amounts of user-generated content. It uses powerful databases and a modern server-side framework to maintain its performance and scalability.

These examples highlight brands' different choices in building their tech stacks tailored to their specific needs and operational demands.

Choosing the Right Tech Stack for VOIP App Development

Selecting the right tech stack for app development can be overwhelming, especially for non-technical entrepreneurs. While developers often have their preferred stacks, it's wise to seek guidance from a subject-matter expert. An expert can provide valuable insights and help you avoid future issues. If you're short on resources, start with these simple steps:

Understand Your Users' Needs: Focus on what your users need. For example, if most of your users are on mobile devices, consider a "mobile-first" tech stack. If your app is "mobile-only," your tech stack will likely differ from other types of applications.

Define Your Development Needs: The complexity and scale of your app will influence your tech stack choice:

Small Projects: Well-defined stacks like Python-Django or Node.js-React are ideal for simple apps like MVPs or one-page apps.

Medium Projects: E-commerce stores or mid-market apps require more complex stacks with multiple layers of programming languages and frameworks.

Large Projects: Complex marketplaces or social apps need a robust tech stack designed to handle high-volume use and maintain performance.

Evaluate Your Resources: When choosing a tech stack, consider your available resources. Even the best tech stack won't be effective without the right developers to implement it. Many frameworks and tools are open-source and free to use, but remember to account for costs related to servers and hosting when making your decision.

Essential Components for a VoIP Software Technology Stack

Let’s understand these components.

Real-Time Communication Protocols: SIP (Session Initiation Protocol) and RTP (Real-Time Transport Protocol) are essential for managing voice, video, and messaging sessions. WebRTC enables real-time communication directly in browsers and mobile apps, making development easier.

Codecs: Codecs like G.711, G.722, G.729, and Opus compress and decompress voice data, balancing call quality and bandwidth usage.

Programming Languages: Python and Java are commonly used for their simplicity, readability, and strong support for multithreading and concurrency.

Web and Mobile Frameworks: Angular and Node.js are popular for web development, while Flutter and React Native are favored for cross-platform mobile apps.

Databases: SQL databases like MySQL and PostgreSQL handle structured data, while NoSQL databases like MongoDB offer scalability for unstructured data.

Server Technologies: Cloud services like AWS, Google Cloud, and Microsoft Azure provide scalable, secure environments with various development tools.

Testing Tools: Selenium for UI testing and Apache JMeter for load testing help ensure the software performs well and offers a good user experience.

Take Away

A tech stack is essential for a startup or business's success, so selecting the right technologies, languages, frameworks, and tools is essential. 

Choosing the right technology stack for VoIP software development depends on your project's specific needs and goals. To make the best choice, follow these three rules: prototype and test, seek expert advice both within and outside your team and stay flexible. Doing so will help you build a strong and scalable product. Consulting experienced developers or software development companies can help you get tailored recommendations. With the right choice, your VoIP application will meet your current needs and be adaptable to future changes.

[globalindustrypulse]

Europe Unified Communication & Collaboration (UC&C) Market Size to Hit USD 222.61 Billion by 2032

Europe stands as the second largest region in the Europe Unified Communication & Collaboration (UC&C) market industry, driven by widespread enterprise digitalization, a shift to hybrid work environments, and significant cloud adoption across industries. The global UC&C market is expected to grow from USD 60.73 billion in 2022 to USD 222.61 billion by 2030, exhibiting a strong CAGR of 17.9% during the forecast period. The Europe UC&C market encompasses comprehensive solutions that consolidate real-time communication tools such as IP telephony, video/audio conferencing, instant messaging, presence, and unified messaging with collaboration platforms that enable document sharing, online meetings, and teamwork.

Key Market Highlights:

• Market Size (2022): USD 60.73 billion • Projected Market Size (2030): USD 222.61 billion • CAGR (2023–2030): 17.9% • Europe’s Position: 2nd largest regional contributor globally

Key UC&C Vendors in the European Market

• Microsoft Corporation • Cisco Systems, Inc. • Zoom Video Communications, Inc. • Google LLC (Google Meet) • Avaya Holdings Corp. • Slack Technologies, LLC (Salesforce) • Mitel Networks Corporation • Alcatel-Lucent Enterprise • 3CX (Greece/Cyprus) • LogMeIn, Inc. (GoTo)

Request for Free Sample PDF: https://www.fortunebusinessinsights.com/enquiry/request-sample-pdf/europe-unified-communication-collaboration-uc-c-market-107423

Market Trends in Europe

• Emergence of immersive collaboration environments (AR/VR meeting rooms, digital twins). • Growth of collaboration analytics to optimize internal communications and workforce productivity. • Preference for platform-agnostic UC&C tools that integrate with existing CRMs, ERPs, and HRMs. • Convergence of cybersecurity with UC&C as threats grow in digital communication channels.

Market Growth Drivers

• Accelerated shift to remote and hybrid workforce models post-COVID-19. • Rising demand for secure, real-time collaboration tools across borders and departments. • Expansion of 5G connectivity and fiber networks across the EU, enabling seamless UC&C adoption. • Integration of UCaaS (Unified Communications as a Service) into enterprise IT stacks.

Key Opportunities in Europe

• Increased adoption of AI-powered communication tools, including real-time transcription, translation, and sentiment analysis. • High market potential in public sector digital transformation initiatives (e.g., healthcare, education, municipal services). • Focus on data sovereignty and GDPR compliance, fueling demand for regionally hosted UC&C solutions. • SMEs transitioning from fragmented communication platforms to integrated UC&C ecosystems.

Speak to Analyst: https://www.fortunebusinessinsights.com/enquiry/speak-to-analyst/europe-unified-communication-collaboration-uc-c-market-107423

 Application Scope

• Solutions: Voice over IP (VoIP), video conferencing, instant messaging, email integration, presence information, file sharing. • Deployment Modes: On-premise, cloud, and hybrid environments. • User Verticals: Corporate enterprises, government bodies, educational institutions, healthcare providers. • Use Cases: Team collaboration, virtual meetings, customer support, unified inboxes, remote IT support.

Recent Regional Developments

November 2023 – Microsoft Teams expanded AI-powered productivity features in German and French markets, including live meeting summaries and multilingual transcription.

June 2023 – Zoom opened a new data center in Paris to comply with EU data residency mandates and improve service reliability for European clients.

About Us

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Contact Us

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[sravan12]

Straunt vs Traditional Tech Stacks: What Franchises Gain by Switching

In the fast-evolving world of restaurant franchise operations, the gap between winners and strugglers often boils down to one critical factor—tech. Not just any tech, but how smart, unified, and future-ready that tech is.

Traditional systems—POS, order management tools, loyalty apps, reporting dashboards, third-party delivery platforms—were not designed to work together. As franchises scale, these siloed tools turn into a tangled mess. It’s not just inconvenient; it’s expensive, inefficient, and a serious roadblock to growth.

Straunt changes that. It’s a unified Franchise OS that replaces fragmented restaurant technology stacks with a single operating system. The result? Faster onboarding, streamlined order management, real-time reporting, and smarter customer engagement.

Let’s break down the wins that modern restaurant franchise operators unlock by switching to Straunt.

1. Faster and Frictionless Onboarding

Traditional tech stacks mean training teams across different platforms: one for POS, one for delivery, another for loyalty, and yet another for reporting. That’s days—sometimes weeks—of setup, training, and support overhead.

With Straunt, onboarding is plug-and-play. Whether it’s a single unit or 100 locations, the system standardizes onboarding across the board. All tools are connected and pre-integrated—delivery marketplaces, POS interfaces, loyalty features, menu syncing, and VoIP/AI phone ordering. A franchisee can go live in hours, not weeks.

For growing restaurant franchise networks, this saves both time and money. It also makes expansion smoother, with consistency across all stores and fewer operational headaches.

2.Unified Order Management: No More Manual Juggling

Legacy systems force teams to juggle orders from multiple dashboards—POS, third-party delivery tablets, in-house apps, AI phone orders, and walk-ins. It’s a recipe for mistakes, missed orders, and frustrated staff.

Straunt consolidates all order channels—online, in-store, phone, delivery, QR code, AI assistant—into one streamlined interface. All orders are injected directly into the POS, eliminating manual entry. Staff spend less time copying tickets and more time focusing on food and service.

This unified experience not only cuts down errors but also improves speed, accuracy, and customer satisfaction. It’s especially powerful for restaurant franchise businesses managing high-volume locations or diverse ordering channels.

3. Real-Time Reporting and Analytics

Traditional tech stacks offer reporting—but in fragments. One dashboard shows sales, another tracks delivery, yet another handles loyalty and marketing. None of them talk to each other. Getting the full picture takes hours of manual exports and Excel wizardry.

Straunt offers a centralized reporting dashboard. Sales, customer behavior, delivery insights, upsells, staff performance—it’s all there, updated in real time.

Owners and operators get instant visibility across locations. Whether it's comparing weekend performance across branches or tracking the impact of a new promotion, it’s all a few clicks away.

This kind of connected reporting is a game-changer for restaurant franchise management, empowering smarter, faster decisions without guesswork or delay.

4. Smarter Customer Engagement Built-In

Traditional systems handle customer engagement like an afterthought—clunky SMS campaigns, third-party loyalty integrations, or disconnected CRMs.

Straunt bakes engagement into the core experience. It tracks customer behavior across channels, then uses that data to trigger automated and personalized campaigns—offers, reminders, loyalty rewards, review requests, and even AI-assisted responses.

Want to bring back high spenders who haven’t visited in 30 days? Straunt does it. Want to upsell based on favorite orders? Straunt automates that too.

For growing restaurant franchise brands, this means higher retention, increased average ticket size, and a stronger brand connection without adding marketing overhead.

5.Simplified Multi-Location Management

Managing multiple locations with traditional tech means different logins, inconsistent menus, and scattered data. If one tool updates, the others often lag. Menu changes have to be pushed manually, pricing adjustments are error-prone, and brand consistency suffers.

Straunt treats every franchise unit as part of one smart ecosystem. Menus, pricing, and offers can be rolled out across locations with a single update. Region-specific changes are easy to configure. Everything is synced—from marketplace menus to loyalty settings—across all units in real time.

This unified architecture is a major step forward for restaurant franchise management, giving owners tighter control and agility without overwhelming their teams.

6. POS-Agnostic Flexibility

Traditional solutions often lock you into their own hardware or require replacing existing systems. That’s costly and disruptive.

Straunt is POS-agnostic. Whether you use legacy systems or modern cloud POS tools like Square, Clover, or Toast—Straunt overlays or extends features without forcing a switch. Think of it as a modern software layer that enhances, rather than replaces, your existing stack.

For franchises with existing infrastructure, this means Straunt can plug in immediately—no downtime, no retraining, no compromises.

7. Automation That Actually Saves Time

Old systems require staff to confirm orders manually, update inventory line-by-line, or handle repetitive customer calls. All of that steals hours every week.

Straunt automates the tedious stuff—AI phone ordering, menu syncing, review responses, loyalty redemptions, and even delivery status notifications. That means staff stay focused on hospitality and kitchen ops, not on chasing missed calls or juggling tech tools.

For franchise operations where consistency and efficiency are critical, this automation removes friction and adds capacity without increasing payroll.

8. Ready for Scale From Day One

Traditional systems break as you scale. The more locations you add, the more moving parts you manage—more dashboards, more integrations, more support tickets.

Straunt is built for scale. Whether you’re managing five stores or fifty, the experience is the same—centralized control, automated operations, and unified systems. New locations inherit your core stack without needing custom integrations or rebuilding workflows.

That’s a massive win for restaurant franchise operators aiming for regional or national growth. It lets them focus on expanding the business, not fixing broken tech.

9. Modern Interface That Teams Actually Use

Let’s face it—most traditional systems have clunky interfaces. Training is hard, adoption is low, and even basic tasks feel tedious.

Straunt is designed for today’s teams. Clean UI. Mobile access. Intuitive workflows. Whether it’s front-of-house staff managing orders or franchise owners tracking performance, the experience is fast, modern, and frustration-free.

This boosts adoption and reduces training time—a crucial factor for restaurant franchise management, especially when turnover is high or when expanding rapidly.

The Clear Winner

Traditional tech stacks served their time—but they’re not built for modern restaurant franchise demands. They’re siloed, outdated, and make scaling harder than it needs to be.

Straunt is different. It’s not just a tool—it’s an operating system purpose-built for today’s fast-moving, multi-location restaurant world. It combines the best of restaurant technology—AI, automation, reporting, customer engagement, and operations—into one unified platform.

If you’re ready to simplify your tech, streamline operations, and scale your franchise smarter, it’s time to switch.

[xtn013]

The Future of Business Communication: Trends Shaping Cloud PBX Providers

Digital transformation is no longer a forward-looking ambition; it's a present-day imperative. For organizations across industries, innovation initiatives like cloud migration, automation, hybrid work, and data-driven decision-making reshape how business gets done. At the heart of these efforts lies a critical, often underappreciated enabler: telecom infrastructure.

A scalable, secure, and intelligently managed telecom environment is a support system and a strategic foundation that allows transformation to happen. And for CIOs tasked with leading digital change, aligning telecom strategy with broader innovation goals is essential to delivering meaningful, measurable progress.

This article explores telecom infrastructure's vital role in digital transformation and how CIOs can modernize their networks to support future-ready operations without compromising control, security, or budget. With the right telecom expense management partner, businesses can make smart telecom investments that align seamlessly with growth strategies and evolving technologies.

The Strategic Shift in CIO Priorities

Today's CIOs are not just IT gatekeepers but digital transformation leaders. Their role now intersects with revenue growth, customer experience, innovation, and operational agility. To meet these elevated expectations, CIOs must ensure that every component of the IT environment, including telecom, supports enterprise-wide goals.

Telecom infrastructure influences nearly every part of the digital stack. It impacts:

How cloud applications perform

How data flows between systems and users

How remote teams connect and collaborate

How reliably customers can reach the business

Legacy telecom setups, with their rigid configurations, slow provisioning cycles, and siloed billing structures, weren't built for this level of integration. To support transformation at scale, CIOs must reimagine telecom not as a cost center but as a key lever of enterprise agility.

Aligning Telecom with Cloud Migration Strategies

Most digital transformation roadmaps include aggressive adoption of cloud platforms—whether for application hosting, storage, communication, or analytics. But cloud environments demand high-performance, low-latency, and highly available network connections. If telecom strategy doesn't evolve in tandem, cloud ROI suffers.

Modernizing telecom to support cloud migration involves:

Prioritizing bandwidth upgrades and traffic management to ensure consistent performance across SaaS, IaaS, and PaaS platforms

Implementing SD-WAN solutions that allow dynamic routing, faster failover, and more resilient cloud access

Centralizing telecom oversight to reduce provisioning delays and shadow IT

A telecom management specialist helps CIOs navigate cloud-aligned telecom transformation by designing scalable network architectures, rationalizing vendor contracts, and ensuring vendors optimize bandwidth provisioning for multi-cloud and hybrid environments.

Supporting Hybrid Work Through Agile Connectivity

The hybrid workplace is here to stay, and supporting it requires more than issuing laptops and video conferencing accounts. Telecom infrastructure must accommodate on-site and remote users with seamless, secure connectivity, without creating unnecessary complexity or cost.

Telecom challenges in hybrid environments include:

Maintaining consistent voice and data quality across home networks, mobile devices, and office setups

Securing distributed endpoints without adding friction to user workflows

Managing telecom assets (mobile plans, VoIP lines, conferencing licenses) across locations

CIOs need visibility across the full telecom lifecycle to solve these issues, from procurement to decommissioning. That means having centralized tools for tracking inventory, analyzing usage, and adjusting service levels based on actual needs.

A communications lifecycle management advisor provides this level of lifecycle control. Their centralized platform enables agile telecom management that adapts to evolving work models, helping CIOs deliver high-performance experiences for every team member, regardless of location.

Driving Automation with Integrated Voice and Data Infrastructure

Automation is a cornerstone of digital transformation. From streamlining customer service with chatbots to automating internal processes like billing or onboarding, success depends on a tightly integrated data environment, including telecom systems.

Modern telecom tools can now feed data into automation engines, trigger workflows based on call patterns, or even enhance AI-powered tools with real-time voice analytics. However, to unlock this potential, CIOs must integrate PBX, collaboration platforms, and call management systems into the broader IT ecosystem, which requires:

Cloud-native telecom platforms that support open APIs and flexible integrations

Advanced call analytics and transcription tools that provide usable data for automation triggers

Unified communication strategies that link voice, video, messaging, and CRM systems

A communications lifecycle management advisor partners with organizations to identify automation-ready telecom solutions and build integration roadmaps that align with automation goals, whether internal or customer-facing.

Controlling Costs Without Stalling Innovation

CIOs are under pressure to deliver innovation, but often without a corresponding increase in budget. This disconnect makes cost control a strategic priority. However, managing telecom expenses in a growing, decentralized environment is notoriously difficult. Key areas of cost leakage include:

Unused or duplicate services

Overprovisioned bandwidth or mobile plans

Inconsistent vendor pricing across departments or regions

Manual invoice reconciliation and a lack of auditing

CIOs need visibility, control, and optimization to enable transformation without runaway spending. That's where a telecom expense management partner delivers measurable impact. Their platform helps clients:

Audit invoices for errors and recover lost funds

Benchmark vendor pricing to ensure competitive rates

Rationalize services based on real-time usage data

Consolidate and renegotiate contracts across locations

By turning telecom from a reactive expense into a proactive asset, CIOs free up budget to reinvest in forward-looking initiatives.

Building an Adaptable Network for What's Next

One of the most important goals of digital transformation is future readiness. That means building a telecom strategy that can support technologies not yet widely used—like IoT deployments, edge computing, 5G connectivity, or AI-driven communications.

Future-ready telecom environments share a few key characteristics:

Flexibility: The ability to scale services up or down without renegotiating contracts or adding infrastructure

Vendor agility: The freedom to adopt best-fit solutions without being locked into legacy providers

Data visibility: Access to performance and usage metrics that drive continuous improvement

Security and compliance: Built-in safeguards for an increasingly complex regulatory landscape

zLinq helps CIOs future-proof their networks by providing access to the latest telecom technologies, ensuring systems are agile, compliant, and ready to support emerging digital use cases.

The Role of Lifecycle and Vendor Management

You don't build a well-aligned telecom strategy overnight; it's built over time, through consistent management and proactive decision-making. For CIOs, this means having the tools and partners in place to manage every phase of the telecom lifecycle:

Planning and procurement

Implementation and integration

Optimization and performance monitoring

Contract management and renewals

Decommissioning and recycling

It also means holding vendors accountable, not just on pricing, but on performance, security, and service delivery.

A telecom management specialist provides comprehensive lifecycle and vendor management support, acting as a strategic partner working alongside CIOs to ensure telecom infrastructure evolves with organizational priorities.

Future-Ready Starts with Smart Telecom Strategy

As CIOs lead the charge toward digital transformation, they must ensure that every part of the IT environment is aligned with innovation goals, including telecom. A modern, scalable, data-driven telecom strategy supports cloud migration, hybrid work, automation, and emerging technologies while controlling costs.That alignment is only possible with the proper support and expertise that bridges the gap between technical needs and strategic execution. With a strategic partner like zLinq, CIOs gain the visibility, tools, and guidance they need to modernize telecom infrastructure and align it with long-term business objectives. From vendor management and cost optimization to lifecycle support and integration strategy, zLinq helps organizations build a network that not only supports the future but also helps create it.

[marketwithai]

How IT Resellers Are Powering the Digital Backbone of Modern Business

In today’s high-speed digital economy, every business—whether a startup, an agency, or an enterprise—relies on seamless IT infrastructure to operate, compete, and grow. But here's the challenge: navigating the complex world of software licensing, hardware upgrades, and connectivity options can be overwhelming.

This is where IT resellers step in as essential partners—not just suppliers. They bring clarity, customization, and cost-efficiency to businesses looking to stay ahead without burning out budgets or resources.

Software Resellers: Simplifying Access to Powerful Tools

Every business runs on software—whether it's productivity suites, cybersecurity platforms, CRM tools, or industry-specific apps. But with so many vendors, pricing models, and versions, selecting the right one can be time-consuming and risky.

Software resellers bridge this gap by:

Offering licensed, verified products at competitive prices

Guiding businesses toward the right tools for their specific needs

Providing ongoing support, not just one-time transactions

Bundling software with installation and training services

Managing renewals and compliance, so you're always up-to-date

In short, they act as trusted advisors, helping businesses avoid the guesswork and get maximum ROI from their software investments.

Hardware Resellers: Keeping Your Tech Stack Reliable and Scalable

Technology evolves fast. What was cutting-edge yesterday might slow you down today. Businesses need to keep their hardware current—but without overspending or falling for short-term solutions.

Hardware resellers give companies direct access to:

Enterprise-grade laptops, desktops, and servers

Network infrastructure equipment (routers, switches, firewalls)

Peripherals and accessories (monitors, storage, power backups)

Custom configurations for specific industries or workloads

Bulk purchase options for growing teams

More importantly, great resellers don’t just sell—they help you choose smarter by understanding your current infrastructure, growth plans, and budget.

ISP Resellers: Delivering Reliable Connectivity With a Personal Touch

No internet, no business.

That’s the reality today. Whether it’s running cloud apps, video conferencing, or just emailing clients—fast and reliable internet is mission-critical. But dealing with major telecom providers often means long wait times, generic packages, and little flexibility.

ISP resellers solve that by offering:

Flexible internet plans tailored for business needs

Faster provisioning and installation times

Better customer support (because you're not a number to them)

Bundled services like VoIP or cloud PBX systems

Options across multiple carriers to find the best fit

They combine the backbone of top-tier internet infrastructure with the care and attention of a local provider.

Why Businesses Are Turning to Resellers Instead of Going Direct

Many assume going direct to vendors saves time or money. But in most cases, the opposite is true. Resellers offer:

 Better pricing through volume buying power Consolidated procurement—get software, hardware, and internet from one source Tailored advice for your specific industry or use case Faster, more responsive support Post-sale service, installation, and optimization

Think of a reseller not as a vendor, but as a strategic extension of your team—someone who understands your challenges and delivers tech solutions that actually work.

Looking Ahead: The Role of IT Resellers in a Remote-First World

As hybrid and remote work environments become the norm, businesses need more agile IT solutions than ever. From setting up secure remote access to enabling cloud collaboration, IT resellers are playing a central role in shaping how teams operate and succeed.

The best resellers don’t just sell—they support, consult, and evolve with your business.

Final Thought: Whether you're scaling your workforce, digitizing operations, or simply trying to stay secure and connected, partnering with the right IT reseller can be the smartest move your business makes this year.

[jayanthitbrc]

Global High-Definition (HD) Voice Market Analysis 2024: Size Forecast and Growth Prospects

The high-definition (hd) voice global market report 2024 from The Business Research Company provides comprehensive market statistics, including global market size, regional shares, competitor market share, detailed segments, trends, and opportunities. This report offers an in-depth analysis of current and future industry scenarios, delivering a complete perspective for thriving in the industrial automation software market.

High-Definition (HD) Voice Market, 2024 report by The Business Research Company offers comprehensive insights into the current state of the market and highlights future growth opportunities.

Market Size - The high-definition (HD) voice market size has grown exponentially in recent years. It will grow from $4.59 billion in 2023 to $5.60 billion in 2024 at a compound annual growth rate (CAGR) of 22.2%. The growth in the historic period can be attributed to expansion of 4g networks, smartphone proliferation, VoIP and unified communications, consumer demand for enhanced communication, and improved microphone and speaker technologies.

The high-definition (HD) voice market size is expected to see exponential growth in the next few years. It will grow to $12.11 billion in 2028 at a compound annual growth rate (CAGR) of 21.3%. The growth in the forecast period can be attributed to rise of remote work and virtual collaboration, integration with ai and voice assistants, increasing focus on customer experience, growth of internet of things devices, and adoption of wearable devices. Major trends in the forecast period include multimodal communication, voice biometrics integration, environmental noise adaptation, enhanced accessibility features, and edge computing for low latency.

Order your report now for swift delivery @ https://www.thebusinessresearchcompany.com/report/high-definition-hd-voice-global-market-report

Scope Of High-Definition (HD) Voice Market The Business Research Company's reports encompass a wide range of information, including:

1. Market Size (Historic and Forecast): Analysis of the market's historical performance and projections for future growth.

2. Drivers: Examination of the key factors propelling market growth.

3. Trends: Identification of emerging trends and patterns shaping the market landscape.

4. Key Segments: Breakdown of the market into its primary segments and their respective performance.

5. Focus Regions and Geographies: Insight into the most critical regions and geographical areas influencing the market.

6. Macro Economic Factors: Assessment of broader economic elements impacting the market.

High-Definition (HD) Voice Market Overview

Market Drivers - Increasing adoption of 5G services is expected to propel the growth of the high-definition (HD) voice market going forward. 5G services refer to the fifth generation of mobile network technology, providing enhanced connectivity with faster data speeds, lower latency, and increased capacity. 5G services utilize high-definition (HD) voice by employing advanced audio technologies, including wideband audio and noise reduction algorithms, to enhance the quality of voice calls, providing clearer and more natural-sounding audio experiences. For instance, in December 2023, according to 5G Americas, a US-based industry trade organization, the world added 537 million 5G connections in Q3 2023, bringing global totals to 1.6 billion, which shows a whopping 71% increase compared to the preceding. Therefore, the increasing adoption of 5G services and VoLTE is driving the high-definition (HD) voice market.

Market Trends - Major companies operating in the high-definition (HD) voice market are developing innovative products, such as voice assistants, by integrating stacks purpose-built for voice assistants. A voice assistant is an intelligent piece of software that responds to voice commands and can run on various devices. For instance, in May 2022, Sonos Inc., a US-based manufacturing company, launched a voice assistant service called Sonos Voice Control, which supports high-definition voice. Sonos Voice Control is an intelligent voice assistant service that provides hands-free control of music and the Sonos system, with a focus on privacy and compatibility with various music services. It offers a range of voice commands and can be used in conjunction with Amazon Alexa on the same speaker.

The high-definition (hd) voice market covered in this report is segmented –

1) By Component: Hardware, Software 2) By Technology: Voice Over Internet Protocol (VoIP), Circuit- Switched Networks, Mobile networks 3) By Access Type: Mobile, Broadband 4) By Application: Audio Broadcast, Web Conferencing, Video Conferencing, Audio Conferencing, Multimedia Conferencing, Announcement Services 5) By Industry Vertical: Healthcare, BFSI, IT and Telecom, Retail, Media and entertainment, Other industry verticals

Get an inside scoop of the high-definition (hd) voice market, Request now for Sample Report @ https://www.thebusinessresearchcompany.com/sample.aspx?id=13858&type=smp

Regional Insights - North America was the largest region in the high-definition (HD) voice market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the high-definition (hd) voice market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

Key Companies - Amazon.com Inc., Microsoft Corporation, Verizon Communication Inc., Deutsche Telekom AG, AT&T Inc., Dell Technologies Inc., Cisco Systems Inc., Orange S.A., Oracle Corporation, Telefonaktiebolaget LM Ericsson, Infosys Limited, Lumen Technologies Inc., VMware Inc., Telenor ASA, Reliance Jio Infocomm Limited, Vodafone Group plc, Citrix Systems Inc., Spark New Zealand Limited, StarHub Limited, Tata Communications Limited, Cricket Communications Inc., Plantronics Inc., Mitel Networks Corporation, Alcatel Lucent Enterprise SA, Nextiva Inc., ANT Telecommunications Ltd., SLG Broadcast AG

Table of Contents 1. Executive Summary 2. High-Definition (HD) Voice Market Report Structure 3. High-Definition (HD) Voice Market Trends And Strategies 4. High-Definition (HD) Voice Market – Macro Economic Scenario 5. High-Definition (HD) Voice Market Size And Growth ….. 27. High-Definition (HD) Voice Market Competitor Landscape And Company Profiles 28. Key Mergers And Acquisitions 29. Future Outlook and Potential Analysis 30. Appendix

Contact Us: The Business Research Company Europe: +44 207 1930 708 Asia: +91 88972 63534 Americas: +1 315 623 0293 Email: info@tbrc.info

Follow Us On: LinkedIn: https://in.linkedin.com/company/the-business-research-company Twitter: https://twitter.com/tbrc_info Facebook: https://www.facebook.com/TheBusinessResearchCompany YouTube: https://www.youtube.com/channel/UC24_fI0rV8cR5DxlCpgmyFQ Blog: https://blog.tbrc.info/ Healthcare Blog: https://healthcareresearchreports.com/ Global Market Model: https://www.thebusinessresearchcompany.com/global-market-model

[justtawk]

Step-by-Step Guide: How to Build Effective Call Center Software

In today’s fast-paced digital landscape, an effective call center software system is essential for any business aiming to enhance customer service, streamline communications, and boost overall efficiency. Building call center software from scratch can seem daunting, but breaking down the process into manageable steps can make it far more approachable. If you're looking for a starting point or even considering options for call center software free, this guide will help you understand the essential elements and how to create a system that’s scalable and impactful.

Step 1: Define Your Goals and Requirements

Every successful software project begins with a clear understanding of its purpose. Start by defining the specific goals of your call center software. Do you need a solution to handle inbound customer support calls, or are you looking to enable outbound sales calls as well? Make a list of must-have features, such as:

Interactive Voice Response (IVR): An IVR system can route calls to the right agent or department.

Automatic Call Distribution (ACD): This feature distributes calls based on various factors like agent skill level and availability.

Customer Relationship Management (CRM) Integration: Syncing your call center software with CRM ensures agents have access to customer history, improving personalization.

Real-Time Analytics and Reporting: These metrics help you assess performance and make data-driven decisions.

Clearly defined goals and features will guide every step of the software development process.

Step 2: Choose Your Technology Stack

The technology stack refers to the software and programming languages needed to build your call center software. A typical call center system requires a combination of front-end (user interface) and back-end (server-side) technologies.

Front-End: JavaScript frameworks like React or Angular are commonly used to create a responsive and user-friendly interface.

Back-End: For handling calls, user data, and system configurations, popular choices are Node.js, Python, and Java.

Database: A robust database like MySQL, MongoDB, or PostgreSQL will help manage call logs, customer data, and agent information efficiently.

Voice over Internet Protocol (VoIP) Integration: For voice calls, integrate VoIP technology, which allows your software to make and receive calls over the internet.

Consider open-source options or call center software free tools for some of these components to minimize initial costs and get your software off the ground faster.

Step 3: Design User Interface and User Experience (UI/UX)

The success of any software largely depends on its usability. Design a simple, intuitive user interface that enables agents to quickly access the information they need, reducing call handling time and improving customer satisfaction. Here are some tips for an effective UI/UX design:

Prioritize Key Features: Highlight frequently used features on the main dashboard to minimize navigation time.

Use Visual Indicators: Visual cues, like color-coded call statuses, help agents easily manage calls and track their tasks.

Optimize for Speed: Avoid loading screens and unnecessary clicks to streamline workflows.

Wireframing tools such as Figma or Sketch are useful for creating visual layouts before moving into the development phase.

Step 4: Develop Core Functionalities

With your requirements defined, technology stack chosen, and UI designed, it’s time to start coding the core functionalities of the software.

IVR System: Use a VoIP provider API like Twilio to implement a customizable IVR system.

Call Routing (ACD): Build rules for automatic call routing based on agent skills, priority, and availability.

Call Recording and Monitoring: Enable call recording to ensure quality assurance and allow monitoring for real-time feedback.

CRM Integration: APIs provided by CRM software like Salesforce or HubSpot can allow seamless integration, enabling agents to access customer data directly from the call center software.

Step 5: Test and Refine

Testing is an essential part of any software development process. Conduct thorough testing to identify bugs, improve system reliability, and ensure a smooth user experience. There are several testing methods you should consider:

Unit Testing: Test individual components of the software to ensure they work as expected.

Load Testing: Simulate high call volumes to assess the system’s capacity and stability.

User Acceptance Testing (UAT): Allow a few agents to use the software and provide feedback before full-scale deployment.

Make necessary adjustments based on test results to ensure a seamless experience for both agents and customers.

Step 6: Launch and Train

Once testing is complete and the software is fine-tuned, you’re ready to deploy. However, successful implementation goes beyond just software. Agents will need training to adapt to the new system, especially if they’re moving from a more traditional call-handling approach.

Provide tutorials, guides, and live demonstrations to help them familiarize themselves with key features and functionalities. This will boost adoption rates and ensure your team uses the software to its full potential.

Step 7: Regular Maintenance and Updates

Building effective call center software doesn’t end with the launch. Regular maintenance and updates are crucial to keep up with evolving customer needs and technological advancements. Monitor system performance, gather feedback from agents and customers, and address issues promptly. Plan periodic updates to add new features and improve security, usability, and efficiency.

Final Thoughts

Developing your own call center software is a significant endeavor, but by following these steps, you can create a tailored solution that meets your organization’s specific needs. If budget is a concern, consider leveraging call center software free options for certain functionalities to minimize costs and scale over time. With the right approach and a commitment to continuous improvement, your custom-built call center software can become a powerful asset for driving customer satisfaction and operational success.

FAQ

What is Chicago Pub Cambridge known for?Chicago Pub Cambridge is famous for its welcoming atmosphere, a great selection of drinks, delicious food, and live entertainment, including karaoke and pool tables.

Where is Chicago Pub Cambridge located?Chicago Pub Cambridge is located in Cambridge, Ontario, conveniently accessible from various parts of the city.

What types of food does Chicago Pub Cambridge offer?The pub offers a variety of classic pub food options, including burgers, wings, fries, and other comfort foods, catering to various tastes.

Does Chicago Pub Cambridge have a lounge area?Yes, Chicago Pub Cambridge features a comfortable lounge area where patrons can relax, socialize, and enjoy their drinks.

Is there live entertainment at Chicago Pub Cambridge? Absolutely! Chicago Pub Cambridge hosts live entertainment events, including karaoke nights and music performances, to enhance the pub experience.

Can I host private events at Chicago Pub Cambridge? Yes, the pub offers options for private events and parties. Contact the venue for more details on availability and arrangements.

Does Chicago Pub Cambridge have pool tables?Yes, there is a pool hall area where patrons can play billiards, making it a great spot for pool enthusiasts.

Are reservations required at Chicago Pub Cambridge? Reservations are not typically required, but it’s recommended for larger groups or special occasions to ensure a spot.

What are the opening hours of Chicago Pub Cambridge?The pub’s hours may vary, so it’s best to check their website or call ahead for the most current information.

Is Chicago Pub Cambridge family-friendly? Chicago Pub Cambridge is primarily a pub and lounge, so it may be more suited for adults, though some events or times may be more family-friendly.

[vindaloo-softtech]

The Future of Asterisk: Upcoming Features and Trends

Asterisk, the renowned open-source communications platform, is all set to shape the future with upcoming features and emerging trends. It continues offering high-tech functionalities and integration to enhance connectivity. With a focus on improving scalability, security, and user experience, the latest developments in Asterisk promise to empower organizations with more robust and flexible communication solutions.

Let’s explore the key innovations and trends of an asterisk in the coming years and how they will help to build VoIP software advanced.

Before that know……

What is Asterisk?

Asterisk is an open-source platform for developing telecommunication applications, which was developed by Digium. Users can easily access and modify the source code based on its features and components. It is based on the Private Branch Exchange (PBX) that enables voice and video communication via (IP) Internet protocols. Asterisk seamlessly turns a PC into a VoIP server and manages various business requirements through its compatibility with multiple operating systems and communication technologies.

An Asterisk, well-known for its robust telephony stack in the VoIP sector. It acts as a comprehensive toolkit for creating advanced telephony solutions. With Asterisk solutions, there is no requirement for any additional hardware, making it a cost-effective choice.

There is another Asterisk IVR Solution, whereby the callers can interact with your phone systems through the menu by using voice commands. This way, it can win customer satisfaction. Hire an asterisk developer to get a personalized IVR system as per your preferences.

Interesting Facts about Asterisk:

2,000,000 downloads annually

Implemented on 1,000,000 servers globally

1,300,000 new endpoints are added each year

Used in over 170 countries

A community of 86,000 contributors Source: https://www.asterisk.org/

How does Asterisk help to Build a VoIP System?

Asterisk gives power to various communication solutions such as IP PBX systems, VoIP gateways, conference servers through Asterisk Video Conference, and many more tailored applications.

In VoIP, Asterisk enables setting up and customising the VoIP system including call routing, voice mail, video conferencing etc. It supports various VoIP protocols such as SIP (Session Initiation Protocol) and IAX (Inter-Asterisk Exchange), to provide a seamless communication experience. Asterisk integrates and connects with different hardware and software such as IP phones, gateways and CRM systems.

Asterisk call centres configure extensions and call queues and customize IVR systems for efficient call routing. It also provides tools for managing calls, including call forwarding, call recording and conference calling. This enhances scalability by accommodating growing user numbers and increased call volume.

Get the best asterisk development services from Vindaloo Softtech.

The Future Trends of Asterisk

Asterisk is a fit for all types of organizations from small enterprises, large corporations, and call centres to government agencies. Asterisk is all set to go with its future trends and advancements. With continuous technological advancements, it will introduce upgraded features and improve all performance including advancements in security, cloud-based solutions, and robust analytics.

Moreover, it will integrate with artificial intelligence and the Internet of Things to revolutionize communication. With these features, it will transform the way businesses manage and utilise their communication system more smartly. Asterisk Development is at its peak to serve the business beyond the best.

How does Asterisk help to enhance business communications?

Robust Connectivity:

Asterisk rules out communication barriers and lets businesses connect with clients and employees across the globe without any interruptions.

Streamlined Operations:

It centralizes communication by integrating all communication channels so that employees can collaborate efficiently. Businesses utilize it to boost productivity and create more efficient workflows.

Cost Cutting:

Traditional phone systems can cost a chunk, especially to manage high call volumes. However, asterisk significantly reduces communication costs. It is a cost-effective option for companies seeking affordable solutions.

Scale up:

Asterisk accommodates changing communication needs without needing additional investment. As businesses scale up, asterisk permits businesses to effectively add or remove extensions and lines.

Flexibility:

Asterisk has a versatile application in various businesses and their different models. It can be implemented in any sector regardless of its scale. It adapts to the specific requirements of each organisation.

Global Reach and Convenience:

Now that Asterisk provides global access to businesses through its virtual presence, there is no need for physical offices in multiple locations. The best part is that it supports virtual phone numbers and international calls to remove geographical barriers.

Asterisk Vs FreeSwitch: Which VoIP Technology is Right for You?

It is often a matter of confusion in deciding the best from Freeswitch Vs Asterisk. Each has its own bright side depending on your business needs. However, Asterisk is easier to develop on several levels while FreeSwtich offers better modularity and manages more concurrent calls. To dig deeper, scroll your eyes through a write-up on Asterisk Vs FreeSwtich Development.

[chicagobusinessphonesystems]

Chicago Business Phone Systems

Our Services:  

Business Phone system, telephone, and computer cabling services, sales and installs IP phone systems, 3cx, Adtran, Avaya, Cisco, Polycom, Nortel, shortel, AllWorX, Txrixbox, panasonic, NEC, Toshiba and many more. Cat5e, cat6, fiber, networking,, cutovers. Racking and stacking routers, switches POS systems, low voltage, and servers, BICSI Certified Technicians on staff. Purchase high speed internet, VoIP installs Clients utilizing voip on average save up to 50% monthly. SIP Trunks, Auto Attendant, Music on hold, (avaya certificated tech) Cisco certified techs, 3cx Certified. Call now and speak with an IP Solutions Consultant to learn more about your hotel phone and data systems and service.  

Hotel Phone Systems Sales , Service, & Cabling specializes in best-in-class technology services specializing in voice and data cabling routing switching, Cat5e Cat6, Cat3 Fiber, Wireless, wifi, technology infrastructure solutions such as server and data storage solutions, and network infrastructure services structured cabling installation and network services project management. With a culture that drives extremely high customer and employee satisfaction, We are able to provide exceptional thought leadership, quality support, and effective solutions. Hotel Phone Systems Sales , Service, & Cabling takes an intimate approach to meet customer needs with a relentless attention to detail, earning the respect of customers everywhere as a trusted advisor on business and technology issues.  

[crmvoipsoftwaresolutions]

Top Reasons to Invest in VoIP Development Services

Investing in VoIP development services offers numerous advantages for businesses looking to modernize their communication infrastructure and enhance operational efficiency. 

Top Reasons to Invest in Expert VoIP Development Services

Here are the top reasons to consider investing inVoIP development services:

Cost Savings: VoIP technology allows businesses to make calls over the Internet, significantly reducing long-distance and international calling costs compared to traditional phone systems.

Scalability: VoIP systems are highly scalable and can easily accommodate the changing needs of growing businesses. Additional users or features can be added with minimal effort and cost.

Flexibility: VoIP systems provide users with flexibility and mobility, allowing them to make and receive calls from anywhere with an internet connection. This is especially beneficial for remote and mobile workforce.

Advanced Features: VoIP solutions offer a wide range of advanced features such as call forwarding, voicemail-to-email transcription, auto-attendant, conference calling, and more, enhancing productivity and collaboration.

Integration Capabilities: VoIP systems can seamlessly integrate with other business applications and software platforms such as CRM systems, email clients, and collaboration tools, streamlining workflows and improving efficiency.

Enhanced Customer Experience: VoIP solutions enable businesses to deliver better customer service by providing features like interactive voice response (IVR), call routing, and call analytics, leading to improved customer satisfaction and retention.

Reliability and Redundancy: Modern VoIP systems are built with redundancy and failover capabilities, ensuring uninterrupted communication even in the event of network outages or hardware failures.

Analytics and Reporting: VoIP systems provide valuable insights into call metrics and performance through advanced analytics and reporting tools, allowing businesses to track call volumes, monitor agent productivity, and identify areas for improvement.

Environmental Impact: VoIP technology is more environmentally friendly compared to traditional phone systems as it requires less hardware and reduces energy consumption, helping businesses minimize their carbon footprint.

Future-Proofing: Investing in VoIP development services ensures that businesses stay ahead of technological advancements and remain competitive in an increasingly digital landscape. VoIP solutions continue to evolve, offering new features and capabilities to meet the changing needs of businesses and customers.

Tips to Find the Best VoIP Development Company

Choosing the right VoIP development company is crucial for the success of your communication infrastructure. Here are some top tips to help you select the best VoIP development company for your needs:

Assess Your Requirements: Before choosing a VoIP development company, clearly define your requirements and objectives. Determine the features, scalability, integration capabilities, and budget constraints for your VoIP solution.

Experience and Expertise: Look for a VoIP development company with a proven track record and extensive experience in developing VoIP solutions. Check their portfolio, client testimonials, and case studies to assess their expertise in VoIP development.

Technology Stack: Ensure that the VoIP development company is proficient in the latest technologies and frameworks used in VoIP development, such as Asterisk, FreeSWITCH, WebRTC, SIP, RTP, and more. Verify their technical capabilities and expertise in implementing advanced VoIP features.

Customization and Scalability: Choose a VoIP development company that offers customizable solutions tailored to your specific business needs. Ensure that the solution is scalable and can accommodate your growing requirements and user base.

Security and Compliance: Security is paramount in VoIP solutions. Ensure that the VoIP development company follows industry best practices and adheres to security standards and compliance requirements such as HIPAA, GDPR, PCI DSS, etc.

Quality Assurance: Verify the quality assurance processes and testing methodologies followed by the VoIP development company to ensure the reliability, performance, and stability of the VoIP solution.

Support and Maintenance: Inquire about the post-deployment support and maintenance services offered by the VoIP development company. Ensure that they provide timely support, updates, and troubleshooting assistance to address any issues that may arise.

Cost and Budget: Consider the cost and pricing models offered by the VoIP development company. Compare pricing plans, licensing fees, and ongoing maintenance costs to ensure that they align with your budget and ROI expectations.

References and Recommendations: Seek recommendations from peers, industry forums, and online reviews to gather insights into the reputation and reliability of the VoIP development company. Request references and contact previous clients to validate their experiences and satisfaction with the company's services.

Communication and Collaboration: Choose a VoIP development company that emphasizes effective communication, collaboration, and transparency throughout the development process. Ensure that they understand your requirements, provide regular updates, and involve you in decision-making processes.

Investing in VoIP Development Offers Endless Advantages and Opportunities 

In summary, investing in VoIP development services offers numerous benefits including cost savings, scalability, flexibility, advanced features, integration capabilities, enhanced customer experience, reliability, analytics, environmental sustainability, and future-proofing. By leveraging the power of VoIP technology, businesses can streamline communication, improve productivity, and drive growth in today's dynamic business environment. VoIP development companies and custom VoIP software development teams play a crucial role in delivering tailored solutions that meet the unique needs of businesses and industries, ensuring maximum efficiency and effectiveness in communication strategies. To build a reliable, scalable, robust, and secure VoIP-based telephony platform, you need the right partner. AC InfoSoft has established its mark as one of the top VoIP development companies in India and across the globe. To learn more about expert VoIP development services offered by the company, please visit https://www.acinfosoft.com/voip-development-services/

[voiceapisolutions]

Voice-based communication strategy for enterprises

As enterprises across the planet look forward to making improvements to their communications stacks, calling capabilities are ideally top of their mind. Voice calling and interactions powered by Voice over Internet Protocol or VoIP service and similar technologies have especially gained an uptick in popularity in recent years. These technologies have made it simpler for businesses to collaborate externally and internally, no matter their location.

To create a voice-based communication strategy for your business, you must:

Define objectives and goals: You must properly outline your goals and objectives for incorporating voice-based technologies; this may range from increasing operational efficiency to improving customer service. You must try to set specific, measurable, achievable, relevant, and time-bound goals that align with your business objectives.

Understand your audience: You need to have a proper plan in place to identify the target audience and their preferences when it comes to voice interactions.

Select appropriate voice channels: You must determine the communication channels that are most relevant to your business goals and target audience. This can include phone systems, virtual assistants, voice apps, and even voice OTP software. Voice-based OTP services software can especially help banks and other types of financial institutions.  

Develop personalized experiences: It is vital to create personalized voice experiences that cater to the specific needs and preferences of the target audience, for improved conversions and customer satisfaction.

After designing a well-rounded voice based communication strategy, you need to take steps to orderly implement it with the help of appropriate technologies. High quality voice solutions powered by dependable networks help in creating a solid foundation for successful, as well as streamlined business communications. New-age cloud-based technologies support several aspects of a business, including collaboration, scalability, and employee productivity. With cloud-based voice communications, your business can easily scale its communication services up or down to meet its specific needs.

[kkginfo]

PortKeys LH5P Touch Screen Monitor - KKG INFO

PortKeys LH5P Touch Screen Monitor – KKG INFO

The PortKeys LH5P is a 5.5-inch HDMI-only monitor with a built-in Bluetooth module. Its maximum brightness is 1700 nits. It comes with a mini-USB port for camera control and a 5-pin motor camera control port, which also doubles as a DC 7-24V power output port. The camera has a 1/4-20″ mounting point and a USB Type-A port for uploading LUTs or updating firmware. There is a battery plate compatible…

[siict]

IT & Digital Support for Small Business: A Basic Guide

When you’re starting a small business, social enterprise, law firm, tech firm or just starting to scope your idea one of the first things you think about is technology. Before you can do almost anything else you need to think of the technology to run your services or organisation, equip your staff with the laptops and software they need, and get your business connected to the internet.

You also need to decide on suitable hosting and storage options, whether they’re in the cloud or in a server that sits in the back office. Depending on the nature of your business, you might invest in a separate telephony solution and the handsets to go with it.

And in many cases, after the initial setup is over, IT becomes an afterthought. Many small businesses operate their IT estate on a wing and a prayer, in the mistaken belief that all the IT support they need can be provided by the businesses that supply their hardware, software or services. As we’ll show in this guide, that’s a dangerous and unsustainable way to run your business.

The small business (start-up , social enterprise, legal firm and more) IT & digital stack

But first, some background. It’s a simple truth that small businesses are using more in terms of IT & digital technology than ever before. Some of that will be desktop solutions that sit in a server on your premises. A growing proportion will be cloud-based tools, platforms and applications that live in a distant data centre and are accessed via the internet. Wherever your IT & digital stack is housed, you’d be lost without it.

Quite simply, we all rely on our IT & digital systems more than ever, for communication and collaboration, productivity and business administration. Where would your business be without Zoom or Teams, Office 365, QuickBooks, Salesforce or 20 other applications we could mention? For that matter, where would it be without email or, if you sell online, your e-commerce platform?

The IT & digital stack has grown even more during the pandemic, because of the need to equip and connect remote workers and, in many cases, switch to online sales and customer service. With many businesses contemplating the long-term adoption of remote or semi-remote (hybrid) work, most of these emergency innovations are likely to remain in place.

Other trends will only increase the importance of IT & digital. The government is expecting more businesses to file accounts digitally, for example. Many businesses are already investing in Voice over IP (VoIP) communications in preparation for the ISDN switch off in 2025. A new generation of digital services based on cloud computing, big data, virtual reality and the Internet of Things (IOT) is emerging for the small business market.

Digital transformation is now a destination for most businesses, even if they’re travelling towards it at different speeds. But as they grow and adopt more digital services, they increase their risk. When you depend on technology for everything from sales and marketing to customer services and back-office operations, you can’t afford for it to be anything less than fully functional.

The cost of unsupported IT & digital estates

What happens when you don’t support your IT & digital real estate? Most obviously, it breaks. But it can also undermine your business in more insidious ways, many of which won’t be covered by a service provider’s SLA. When bottlenecks build up in your network, for example, data traffic slows down and productivity suffers. When your systems and software aren’t optimised for the way you work, you miss out on efficiency benefits and better ways of doing things.

If the worst comes to the worst and you suffer an IT outage, the results can be seriously expensive. Imagine the damage to your business if you had to spend a day offline. Alarmingly, recent statistics show that every hour of unplanned IT & digital downtime costs businesses over £50,000.

Even if these figures spike for larger enterprises, small businesses can still face significant damage. In a separate survey, more than a third of Small businesses stated they had lost customers and over 17% had lost revenue due to IT & digital downtime.

And then there’s security, the elephant in every boardroom. Hackers don’t care how small or new your business is. If there’s data to be mined from your servers, or a ransom to be extracted in return for unlocking your core functions, you’re a potential target.

Which is why the average cost of a cybersecurity breach to UK small businesses is currently around £3,000, a figure which doesn’t take into account costs associated with recovering from the attack or reputational damage.

A less obvious risk associated with relegating IT & digital to an afterthought is that you lose ground to your competitors. Too many small businesses are working with inefficient, legacy IT solutions because they don’t have time to survey the market and see what else is out there. That means they’re unaware of new or upcoming services and applications that could make their businesses better.

The different options of IT & digital support

So how do small businesses support their ever-expanding IT estates? In many cases, the founder or CEO or director does it themselves, which is obviously an unsatisfactory solution unless they happen to be a bona fide IT expert. If not, this option is tantamount to not having any IT support at all.

If they can afford it, many small businesses employ an IT manager and leave the smooth running of the IT estate entirely in their hands. That’s clearly better than having no IT support at all, but it’s also expecting a lot from a single individual who presumably doesn’t want to spend 24 hours a day at work.

As organisations get larger, they tend to employ IT teams. This is the ideal in-house solution, but it is far beyond the reach of most small businesses. IT professionals don’t come cheap, and cybersecurity experts are a rarity in small businesses.

In our experience very few small and medium sized businesses have the comprehensive support they need to keep IT infrastructure online, optimised and secure. In which case, third-party assistance is essential.

What is outsourced IT & digital support?

If you have no in-house support, or your small (often one person) team is stretched to the limit, you need external IT & digital support. We really can’t stress this enough. Trying to go it alone without the expertise to do so is a recipe for disaster.

A good third party IT support service can become your IT team, without the expense of employing your own. It can monitor and maintain your systems, update services and software, and advise you on your IT roadmap, effectively operating as an IT consultant. An outsourced IT service should always offer round-the-clock helpdesk support.

What does that mean for your business? Well, it means you’re much less vulnerable to cyberattack, and the software and services you rely on are optimised to your needs. It means that, if something does go wrong, you should be back up and running in a much shorter time frame than would otherwise be the case.

IT & Digital support for small business from SI ICT

Of course, we would say all this. SI ICT is a third-party IT & digital service support provider, after all.

But think of all the times your internet connection drops out, downloads slow to snail pace, or video conferences stutter and stall. In our experience many small business owners don’t fully understand what is required every day to keep IT & digital systems fully protected and functioning normally. And why should you? That’s not your area of expertise.

But it is ours. That’s exactly where a good third-party provider comes in. At SI ICT we offer our technical services, and it means that effectively, we become your in-house IT support (albeit we mostly work remotely). You get a cost-effective IT support service that will proactively monitor, maintain and upgrade your systems and devices remotely, preventing issues before they happen. More for You covers everything a small business needs in terms of IT & digital support, including:

24/7/354 availability

Helpdesk support

On-site reactive visits

Proactive monitoring of servers and devices

Proactive consultancy

Backup services

IT roadmap

Account management

If you have some in-house IT support, but it’s stretched, we’ve got you covered too. With support your resource, we won’t do everything, but we’ll do the kinds of things that free up your IT & digital staff for more time-sensitive and customer-focused projects.

It’s not a prescriptive service, though. We’ll do whatever it takes to help your IT & digital team out. If they just need to talk through an issue or get an informed opinion on a new piece of kit, we’re there.

IT support for small business: a vital ingredient for business success

We hope to have demonstrated in this guide that IT & digital support isn’t a “nice to have” or something you can muddle along without. If you want your small business to thrive in the long term, you need secure, optimised and efficient digital systems and services, and keeping them that way takes time and expertise. If your IT & digital systems / applications go down, so does your business.

But in-house IT & digital support is expensive, and few small businesses can afford the in-house IT resource they need to cover an ever-expanding IT stack.

That’s why outsourced IT support is vital. A good provider can take over your IT support requirement lock, stock and barrel if you need them to. Alternatively, they can be the extra support your in-house team needs to make sure your systems are always in tip top condition. They should certainly be agile, giving you the right support at the right time for your business needs, not a one-size-fits-all solution that burdens you with bells and whistles you don’t need and shouldn’t have to pay for.

At Cloud and More, we don’t do off-the-shelf. We’ll work with you to understand where your business is now, where it wants to go, and the IT & digital support required to make sure your ambitions are fulfilled. Or to put it plainly, the level of IT & digital support you need is exactly the level of support we’ll give you.

For a consultation with SI ICT for IT & digital support services, please click here.

[informationalblogs]

Virdi AC-7000 Face Attendance System In UAE

An outdated attendance system would neither be employee-friendly nor give you insightful data on time.

Are you fed up by handling the attendance record, stacks of time & attendance data, and timesheet irregularities? It’s time to overstep your boundaries and manage attendance in an intelligent way.

During the spread of the Coronavirus pandemic, a scare leads to the suspension of a finger biometric attendance system in offices. Face Attendance System can be the best and most suited alternative solution for the above. Also it takes only few seconds for any employee to register attendance hence brilliantly simplifying the employee experience.

Here we familiarize the latest access control time and attendance system that use facial recognition technology to mark attendance.

Virdi AC-7000 Face Attendance System, with dual Fingerprint and Face Recognition Terminal, is the latest access controller with fake finger detection and a tilt camera that automatically detects a face within 3 m. It is a high-end access control & time recording terminal. Its 5″ touch LCD and familiar UI such as Android smartphone Apps greatly enhance user convenience. It can operate as a standalone device or be managed via a PC/Server.

The unique key features it possesses are:

1. Face detection in the dark – IR LED Camera that offers user convenience as it detects face even in the dark without any trouble.

2. Simultaneous double authentication by Dual CPU – Dual CPU provides fast simultaneous face & fingerprint double authentication.

3. VoIP support – VoIP with improved sound quality is provided.

Its Standard features include:

1.Android Operating System.

2. Large touch TFT LCD screen.

3. Virdi’s patented biometric scanner with live + fake finger detection & auto scan.

4. RFID or Mifare card reader.

5. Wiegand interface (both IN & OUT).

6. Door status monitor & Alarm interface.

7. RS485 Secure Transmission Protocol (STP) / RS232 port and TCP/IP interface.

Virdi AC-7000 Face Attendance System can handle 2,50,000 users, 2,50,000 fingerprint templates, 60,000 facial templates, stores 20,00,000 transactions.

The face is the new ID – Enjoy a hassle-free, intelligent, and foolproof facial recognition technology that removes the need for clicks, logins, or ID cards. We, LogitMe Fzco, deliver the next-gen employee experience aligned to the changing needs of an organization.

[vindaloo-softtech]

Unveiling 'PapriKall': Vindaloo Softtech's Advanced Voice and SMS Broadcasting Solution

Vindaloo Softtech with an eye to the future, designed an epoch-making Voice and SMS broadcasting solution, reaching thousands of recipients effortlessly. ‘PapriKall’ is all set to turn communication on its head like never before.

2 May, 24 – Ahmedabad, India – The Roar of the Voice and the Buzz of the Messages keep customers hooked. Getting a handle on this, Vindaloo Softtech, an Indian-based, best broadcasting Software Provider, has officially kicked off ‘PapriKall’, a Voice and SMS Broadcasting Solution. A Broadcasting software that enables users to reach bulk audiences at a time without breaking a sweat at minimal cost.

“Vindaloo Sofftech Has Presented Its New Product, Voice and SMS Broadcasting Based- Software.”

PapriKall – The Ultimate broadcasting software engineered to revolutionise your communication strategy.

Our newly launched PapriKall boosts all the unparalleled features that will amaze you in today’s mass communication game. This ensures seamless communication and engagement that drives the worth. What’s cooler, is the core functionalities are wrapped in extraordinary features that will make you give it a Nod.

“It is indubitable that nothing can replace the essence of core functionalities, but the curiosity for innovative features is never satiable and so is with the broadcasting software. Therefore, the moment has come to introduce ‘PapriKall’ with its amazing features that you’ll never want to look back. It comes with unbeatable features including advanced scheduling, multi-channel support, detailed analytics, one-click installations and whatnot. PapriKall is the result of tireless research and go-getting dedication at Vindaloo Softtech”

– Bhaskar Metikel

About the Product:

PapriKall: It is Voice and SMS broadcasting software, that takes mass communication to the next level. This comes with more than just core features. PapriKall offers a direction to unbeatable efficiency and effectiveness. You will get the advantage of a bulk SMS messaging service. Experience broadcasting via DTMF inputs, multi-channel support, broadcast, and precise broadcast scheduling. It boasts other features such as DNC control, dynamic caller IDs, and customized call recording.

Right from voicemail handling to advanced reporting and user permissions, you can reap the benefits of each feature like never before. It will make you witness the difference it makes.

What’s Special about this?

Advanced Scheduling: You can plan your communication ahead of time for better impact.

Multi-Channel Support: You can reach your audience across various channels easily.

Detailed Analytics: You can grab a comprehensive picture of your broadcast effectiveness.

One-Click Installation: You can get easily started with a one-click to deploy our platform.

About Vindaloo Softtech:

Vindaloo Softtech, A front-runner Software Development firm in the Global Market, came with an urge to launch ‘What’s missing’ in the technological solutions. It stands apart due to its mastery over crafting innovative VoIP solutions using world-class open-source technologies. It has secured its space in the market and continues to spread its happy wings through its unbeatable solutions and services. It also offers Full-Stack Development solutions, robust Web App development, and Custom CRM development services. It is well-known due to its 4 launched products, while PapriKall will be the new gem in the crown.

Vindaloo Softtech is hitting a high in its industry with 8+ years of experience, 60+ experts, and 100+ projects. Vindaloo Softtech is keeping its clients on the cloud nine, offering the desired solutions. Voila!

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The NEC SV9100 telephone system has many advantages for enterprise customers. Its legacy of business communication technology can be seen in the wide range of features it offers, including IP failover, enterprise-class communications, and unified communications. In addition, this telephone system offers all the standard features that business users expect from a modern phone system, such as voicemail, call management, and call control. It also comes with a CRM management interface, which streamlines systems administration.

The SV9100's SMB mobility solution offers a variety of features, such as flexible call transfer and the ability to switch to any device. It has many flexible modes and allows other team members to cover reception duties, such as on-call and off-duty, with minimal training. It can also be used for telemarketing and other types of business communications. This telephone system also offers flexibility and ease of use.

The NEC SV9100 is the latest in their range of telephone systems. It is VoIP-enabled and features voicemail-to-email capabilities. A single chassis supports up to 80 traditional phones and nearly 900 IP phones. Multiple stacks can be chained together to increase capacity to 400 phones. Whether your business is small or large, the NEC SV9100 telephone system is an excellent choice. With its advanced IP technology, it can adapt to any size of company, enabling you to grow with it.

The NEC Sv9100 telephone system also comes with an inbuilt security suite. In addition to security, NEC offers advanced UC applications. Advanced features include click-to-dial, instant messaging, and white-boarding. The NEC UC Suite provides a range of collaborative and flexible communication tools that can be accessed by multiple devices, including mobiles and tablets. It has numerous features and makes your business more mobile and more efficient.

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