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Are you Excited to Know About Feedback app
Employee Feedback app was created using soft intelligence, World's #1 App Builder for creating Android & iPhone Apps. It is a Business category app.
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Customer feedback helps to grow your business. It might be positive feedback or negative feedback both can help you and give you a chance to do more better. Get customer feedback app and know your customer reviews. For more details visit us. https://softintelligence.co.uk/
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Soft intelligence | Authentic Customer Feedback app with 24/7 service team.
Employee and Customer Feedback app that is well built giving you the authentic feedback from staff or the consumer with easy 24/7 support.for More information Visit our website https://softintelligence.co.uk/
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Soft intelligence | Reliable Consumer Mobile Apps for geniune feedback
Feedback app with no fake feedbacks from your consumer and a platform providing 24/7 processing/service team at afoordable price. Visit our website for More information https://softintelligence.co.uk/
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Soft Intelligence is all human emotional feedback that a human has experienced.High Data Validity is one of the main motive of the company.
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The Best Software for Customer Service
When your customer base is small and customer support tasks aren’t very complicated, you can get away with pen and paper for a lot of customer queries or complaints. However, as your company grows, both in customers and staff size, you’re going to need some specialised software to keep your staff on top of things, following up on complicated support tickets and ensuring the quick response that all customers need.
Customer support software is a surprisingly diverse field, with a lot of competitors distinguished by pricing, extra features like social media integration, and overall complexity. There’s customer support software for newbies and startups all the way to the highly technical software suites used by large corporations and government offices, there’s free software and software that can cost up to hundreds of pounds in total, and it can be almost impossible to find customer support software that fits your budget, customer and staff size.
Here’s some customer support software that manages to meet most, if not all, of your company’s requirements:
Startups, Newcomers and SSBs:
Freshdesk
Freshdesk is one of the best Customer support software packages available for businesses who can’t cough up the money for a yearly subscription, as it’s free for small teams or individuals, and you can check if your company is eligible for that here.
On top of that, it’s both comprehensive enough for advanced users and accommodating enough for novices: its features consist of automated ticketing mechanisms, support inboxes accessible by the entire team, social customer support, knowledge bases or information portals, and community forums. The system also has integrated ticket-time tracking functionality that helps identify the bottlenecks that hamper support operations.
LiveAgent
LiveAgent prides itself on ease of use for people new to customer support software. Inside, you will find all vital help desk functions, including live chat, file sharing, contact forms, email support, and integration with social media. If you’re looking to go beyond the traditional help desk capacity, we suggest you look at the product’s gamification suite, POP3 accounts, and intuitive statuses that make LiveAgent different than its competitors. The same as with Freshdesk, you will be offered a comprehensive yet free trial to see what the product is about.
Mid-Size Businesses, Customer-Focused Businesses
Samanage
So what makes Samanage different from LiveAgent and Freshdeck? Completion of tickets and requests is one of the most cumbersome and time consuming tasks that some companies have to deal with, and Samanage can be used to streamline it. Initially, it will route support from the IT team to the self-service database, from where teams can later pull off best performance practices. It will also make it possible to monitor assets and contracts in real time, secure data better than most tools mentioned in this article, and manage and resolve incidents related to complex IT operations. In short, if you need tickets completed as quickly and accurately as possible, have a look at Samanage.
SalesForce Service Cloud
Salesforce Service Cloud provides users with a system for powerful customer engagement and interaction through popular channels, such as video and social media. With Salesforce Service Cloud, managing customer cases and other concerns is a breeze since they can be accessed from a single, unified interface. The platform is also built and optimized for various mobile devices such as laptops, smartphones, and tablets. Customers can also access the system’s knowledge base and reach out to other members within the Salesforce community who can help them with the issues they are experiencing. If you work heavily in social media and need to respond quickly, this versatile customer support system is ideal.
These four systems are perfect for whatever niche you company happens to fill, and if they don’t, there’s a wealth of other systems you could pick up that meet your requirements for this field. At Soft Intelligence, we are passionate about gathering customer feedback and soft intelligence from your employees, clients and customers, transforming it into straightforward and accurate data that turns the hassle of feedback processing into a breeze.
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Soft intelligence | understanding what my staff think
Staff feedback is one of the best service providers that provides the apps for both clients and staff so that you can get proper information about customers and employees
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Soft intelligence | understanding what my staff think
Staff feedback is one of the best service providers that provides the apps for both clients and staff so that you can get proper information about customers and employees
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Tell Dan is the most useful Employee Feedback app that allows you to maintain in touch along with your personal and realize their thoughts.
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Get the Best Employee feedback app at Soft Intelligence Data Centre.
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Should Feedback be Anonymised?
Whether it’s for employees or customers, companies need to receive feedback and give it to their employees in order to improve their services. However, when concerning employee feedback, should you make it anonymous or not?
You’ll read a number of takes online around this issue, and there’s a surprising balance between those who think feedback should be anonymous and those who shouldn’t. Both sides can make compelling arguments for and against anonymisation of feedback, and the applicability of anonymised feedback is dependent on the circumstances of the company. The Pros
Perhaps the strongest argument for anonymisation is that people won’t mince their words when describing problems that they may have. A lot of people aren’t keen on ‘causing a fuss’, and others may be worried that they’ll be disciplined for bringing issues up in a whistleblower-esque situation. Anonymous feedback goes some way to addressing these concerns, as when done properly it’s almost impossible to trace feedback back to its original source, making stinging feedback easier to send.
The sad fact of many organisations is while they say they like feedback, many organisations will downplay or outright ignore feedback that reveals glaring flaws in how the company works, and when employees bring it up in a non-anonymous feedback system, they may end up losing their job if the feedback ends up in the hands of people who aren’t receptive to negative feedback.
In essence, not only can anonymised feedback prevent employees from downplaying problems, it also protects them from retaliation by disgruntled employees and superiors who may not like inconvenient truths. ...And The Cons
However, there are some cogent arguments against anonymisation, the main one being how it may actually reinforce a culture of fear rather than reduce it. When someone feels they need to keep their feedback anonymous, it may invoke a sense of paranoia, even in companies with a healthy level of trust between employees and higher-ups.
From the perspective of the feedback gatherers, anonymised feedback may have some big disadvantages. For example, to avoid being identified in feedback that can be pointed to one person in some way, the person writing the feedback may make it too vague to be useful, or not bring it up at all. When this happens, the whole point of anonymous feedback is broken, since it’s meant to encourage honesty.
However, the positives and negatives aren’t universal attributes of anonymous feedback: the effectiveness of anonymous feedback can vary depending on the level of trust, openness and ability to point out serious problems without fear. Generally speaking, the more your employees are hung-up on job safety, the more effective truly anonymous feedback will be.
At Soft Intelligence, we’re passionate about gathering customer feedback App and soft intelligence from your clients and customers, transforming it into straightforward and accurate data that turns the hassle of feedback processing into a breeze.
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Interested In Employee Feedback app
Top Customer Feedback app/Staff Engagement App designed to acquire customer remarks on IOS & Android tablets. All records is strictly Personal for greater information visit our website
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Can You Trust Online Feedback App?
Take a look at our Employee Feedback app and see if your company would benefit from them.
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How “Soft Intelligence” Can Enhance Your Business
The term “Soft intelligence” sounds like something out of a spy thriller, but it’s actually a concept based around implementing feedback that usually gets ignored or never voiced. Things like having a vending machine stocked with a more diverse array of products, or better chairs that don’t creak and exacerbate back issues and other little improvements that go a long way to your employee’s well-being and motivation.
Soft intelligence can also alleviate a problem that comes with all businesses: an observation or complaint that might be awkward to explain as part of a quality-of- life improvement. Anonymised suggestions can help take the edge off of these improvements, as people can be more open about what they think without caving in to fear of disciplinary action or peer pressure.
While these little suggestions, observations and complaints don’t need to be acted on, it can go a long way to improving the lives of your employees. The fewer annoying niggles about their job that they have to contend with, the better, as they can wear people down after a while. This can take the form of being less efficient at their job, becoming disinterested in the company’s future and their job and can eventually result in them walking out. Meanwhile, when you make these small changes you can end up producing employees that are loyal, operating at 100% efficiency and not having to take time out of work for medical reasons, for things like back pain, Repetitive Strain Injury, Carpal Tunnel Syndrome, eye strain and other office maladies that build up over time. Your employees know that their voices have been, and will be, heard – which is more than you can say for a lot of business, where the work day is a daily grind that makes them stressed and tired.
If you care about the long-term future of your company, you need to consider the needs of your employees – not just obvious stuff like working computers and sturdy desks, but also their long-term health and happiness. At Soft Intelligence, we are passionate about gathering customer feedback and soft intelligence from your clients and customers, transforming it into straightforward and accurate data that turns the hassle of feedback processing into a breeze. Take a look at our consumer mobile apps (Ask Dan) and see if your company would benefit from them.
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Display your customers which you care by asking for Understanding what my customers think in through the Feedback App
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Useful Information About Feedback App
The term ‘feedback’ is used to describe the helpful information or criticism about prior action or behavior from an individual, communicated to another individual (or a group) who can use that information to adjust and improve current and future actions and behaviors.
Feedback occurs when an environment reacts to an action or behavior. For example, ‘customer feedback’ is the buyers’ reaction to a company’s products, services, or policies; and ’employee performance feedback’ is the employees’ reaction to feedback from their manager – the exchange of information involves both performance expected and performance exhibited.
Why Feedback is important?
Effective feedback, both positive and negative, is very helpful. Feedback is valuable information that will be used to make important decisions. Top performing companies are top performing companies because they consistently search for ways to make their best even better. Top performing companies are not only good at accepting feedback, they deliberately ask for feedback. And they know that feedback is helpful only when it highlights weaknesses as well as strengths.
Feedback is the cheapest, most powerful, yet, most under used management tool that we have at our disposal. Feedback is powerful as it helps people get on track, it serves as a guide to assist people to know how they and others perceive their performance.
How feedback helps?
Feedback helps people find answers to these vital questions:
Why does my role exist?
What am I supposed to achieve?
How is my performance tracking?
What is the best use of my time?
How do I influence others?
What is the quality of my relationships with my manager, team members and colleagues?
Feedback is the information we all need to be truly effective in the workplace. In fact the most effective leaders actively seek feedback to enhance their performance. These leaders intuitively recognize the power of feedback.
They use many useful techniques to collect feedback like surveys, social media and feedback app. In my opinion, in today's world social media and feedback app is more powerful for gathering feedback but you can use mobile apps offline also and it has many more features also, so feedback app is more useful. Soft Intelligence provides high performing feedback apps like customer feedback app, employee feedback app etc. They have very good understanding what my staff think and customers think. They provide all their services at very effective cost.
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Soft Intelligence is the company dedicated to promoting, gathering, processing and facilitating feedback. They have better understanding what my staff think.
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