#EmployeeFeedbackApp

[alina085-blog]

Are you Excited to Know About Feedback app

Employee Feedback app was created using soft intelligence, World's #1 App Builder for creating Android & iPhone Apps. It is a Business category app.

[itssoftintelligence-blog]

Employee and customer feedback apps are a great way to know your business and the areas on which you need to work on. Soft Intelligence data centre provides friendly feedback apps which are accurate and advanced to let you the all the details you want to know. To know more, visit https://softintelligence.co.uk.

[alina085-blog]

Customer feedback helps to grow your business. It might be positive feedback or negative feedback both can help you and give you a chance to do more better. Get customer feedback app and know your customer reviews. For more details visit us. https://softintelligence.co.uk/

[itssoftintelligence-blog]

Soft Intelligence Data Centre has customer and employee feedback apps which help in business growth and development. If you want to succeed in your organizational goals, try our feedback apps. Contact us today at http://softintelligence.co.uk/

[alina085-blog]

The Best Software for Customer Service

When your customer base is small and customer support tasks aren’t very complicated, you can get away with pen and paper for a lot of customer queries or complaints. However, as your company grows, both in customers and staff size, you’re going to need some specialised software to keep your staff on top of things, following up on complicated support tickets and ensuring the quick response that all customers need.

Customer support software is a surprisingly diverse field, with a lot of competitors distinguished by pricing, extra features like social media integration, and overall complexity. There’s customer support software for newbies and startups all the way to the highly technical software suites used by large corporations and government offices, there’s free software and software that can cost up to hundreds of pounds in total, and it can be almost impossible to find customer support software that fits your budget, customer and staff size.

Here’s some customer support software that manages to meet most, if not all, of your company’s requirements:

Startups, Newcomers and SSBs:

Freshdesk

Freshdesk is one of the best Customer support software packages available for businesses who can’t cough up the money for a yearly subscription, as it’s free for small teams or individuals, and you can check if your company is eligible for that here.

On top of that, it’s both comprehensive enough for advanced users and accommodating enough for novices: its features consist of automated ticketing mechanisms, support inboxes accessible by the entire team, social customer support, knowledge bases or information portals, and community forums. The system also has integrated ticket-time tracking functionality that helps identify the bottlenecks that hamper support operations.

LiveAgent

LiveAgent prides itself on ease of use for people new to customer support software. Inside, you will find all vital help desk functions, including live chat, file sharing, contact forms, email support, and integration with social media. If you’re looking to go beyond the traditional help desk capacity, we suggest you look at the product’s gamification suite, POP3 accounts, and intuitive statuses that make LiveAgent different than its competitors. The same as with Freshdesk, you will be offered a comprehensive yet free trial to see what the product is about.

Mid-Size Businesses, Customer-Focused Businesses

Samanage

So what makes Samanage different from LiveAgent and Freshdeck? Completion of tickets and requests is one of the most cumbersome and time consuming tasks that some companies have to deal with, and Samanage can be used to streamline it. Initially, it will route support from the IT team to the self-service database, from where teams can later pull off best performance practices. It will also make it possible to monitor assets and contracts in real time, secure data better than most tools mentioned in this article, and manage and resolve incidents related to complex IT operations. In short, if you need tickets completed as quickly and accurately as possible, have a look at Samanage.

SalesForce Service Cloud

Salesforce Service Cloud provides users with a system for powerful customer engagement and interaction through popular channels, such as video and social media. With Salesforce Service Cloud, managing customer cases and other concerns is a breeze since they can be accessed from a single, unified interface. The platform is also built and optimized for various mobile devices such as laptops, smartphones, and tablets. Customers can also access the system’s knowledge base and reach out to other members within the Salesforce community who can help them with the issues they are experiencing. If you work heavily in social media and need to respond quickly, this versatile customer support system is ideal.

These four systems are perfect for whatever niche you company happens to fill, and if they don’t, there’s a wealth of other systems you could pick up that meet your requirements for this field. At Soft Intelligence, we are passionate about gathering customer feedback and soft intelligence from your employees, clients and customers, transforming it into straightforward and accurate data that turns the hassle of feedback processing into a breeze.

[alina085-blog]

Soft intelligence | understanding what my staff think

Staff feedback is one of the best service providers that provides  the apps for both clients and staff so that you can get proper information about customers and employees

[alina085-blog]

Soft intelligence | understanding what my staff think

Staff feedback is one of the best service providers that provides the apps for both clients and staff so that you can get proper information about customers and employees

[alina085-blog]

Soft Intelligence is a enterprise dedicated to promoting, gathering, processing and facilitating feedback. By the help of Staff Feedback, you may trade you business component from low stage to excessive stage. https://softintelligence.co.uk/

[alina085-blog]

Best Employee Feedback app

Give your business new rise by collecting feedbacks. Soft Intelligence Data Centre presents staff feedback and customer feedback app through where you stand in the industry.Don’t get late and check out our website. https://softintelligence.co.uk/

[itssoftintelligence-blog]

The Pros And Cons of 360-Degree Feedback

When it comes to feedback, there’s varying degrees to which it can be performed. Many companies place a low emphasis on delivering feedback, and only delivers it during performance reviews; frequently too late to be acted on. Other companies adopt more thorough and consistent feedback processes, but may miss some important details for the sake of timeliness. Is there an approach that allows companies to harness the power of feedback in a more thorough and timely process?

‘360-Degree feedback’ may seem like some marketing buzzword, but it’s a fairly simple addition to a normal feedback process. Instead of workers being rated mainly by their superiors, everyone from underlings, workmates to superiors are included in the feedback process.  

What are the advantages of such a system? The first, and probably the most obvious, is that while feedback from superiors is important for an employee’s personal development, they can have some blind spots regarding performance and conduct that can only be observed by the people that need to work with the employee.

Results-driven feedback is a vital part of getting a good picture of your employees, but a 360-degree feedback system can fill in the blanks and explain why some employees are doing better or worse than others. For example, while an employee may be delivering great results from his work, his behaviour in the workplace may distract others or contribute to a toxic atmosphere that can drain productivity.

360-degree feedback is also a vital part of developing leadership qualities in employees. Being an effective leader means not only having the confidence and respect of your superiors, but also your employees, who are frequently neglected in performance reviews for potential leadership talent.

At Soft Intelligence, we’re passionate about gathering feedback and ‘soft intelligence’ from your clients and customers, transforming it into straightforward and accurate data that turns the hassle of feedback processing into a breeze.

[alina085-blog]

Should Feedback be Anonymised?

Whether it’s for employees or customers, companies need to receive feedback and give it to their employees in order to improve their services. However, when concerning employee feedback, should you make it anonymous or not?

You’ll read a number of takes online around this issue, and there’s a surprising balance between those who think feedback should be anonymous and those who shouldn’t. Both sides can make compelling arguments for and against anonymisation of feedback, and the applicability of anonymised feedback is dependent on the circumstances of the company. The Pros

Perhaps the strongest argument for anonymisation is that people won’t mince their words when describing problems that they may have. A lot of people aren’t keen on ‘causing a fuss’, and others may be worried that they’ll be disciplined for bringing issues up in a whistleblower-esque situation. Anonymous feedback goes some way to addressing these concerns, as when done properly it’s almost impossible to trace feedback back to its original source, making stinging feedback easier to send.

The sad fact of many organisations is while they say they like feedback, many organisations will downplay or outright ignore feedback that reveals glaring flaws in how the company works, and when employees bring it up in a non-anonymous feedback system, they may end up losing their job if the feedback ends up in the hands of people who aren’t receptive to negative feedback.

In essence, not only can anonymised feedback prevent employees from downplaying problems, it also protects them from retaliation by disgruntled employees and superiors who may not like inconvenient truths. ...And The Cons

However, there are some cogent arguments against anonymisation, the main one being how it may actually reinforce a culture of fear rather than reduce it. When someone feels they need to keep their feedback anonymous, it may invoke a sense of paranoia, even in companies with a healthy level of trust between employees and higher-ups.

From the perspective of the feedback gatherers, anonymised feedback may have some big disadvantages. For example, to avoid being identified in feedback that can be pointed to one person in some way, the person writing the feedback may make it too vague to be useful, or not bring it up at all. When this happens, the whole point of anonymous feedback is broken, since it’s meant to encourage honesty.

However, the positives and negatives aren’t universal attributes of anonymous feedback: the effectiveness of anonymous feedback can vary depending on the level of trust, openness and ability to point out serious problems without fear. Generally speaking, the more your employees are hung-up on job safety, the more effective truly anonymous feedback will be.

At Soft Intelligence, we’re passionate about gathering customer feedback App and soft intelligence from your clients and customers, transforming it into straightforward and accurate data that turns the hassle of feedback processing into a breeze.

[alina085-blog]

How “Soft Intelligence” Can Enhance Your Business

The term “Soft intelligence” sounds like something out of a spy thriller, but it’s actually a concept based around implementing feedback that usually gets ignored or never voiced. Things like having a vending machine stocked with a more diverse array of products, or better chairs that don’t creak and exacerbate back issues and other little improvements that go a long way to your employee’s well-being and motivation.

Soft intelligence can also alleviate a problem that comes with all businesses: an observation or complaint that might be awkward to explain as part of a quality-of- life improvement. Anonymised suggestions can help take the edge off of these improvements, as people can be more open about what they think without caving in to fear of disciplinary action or peer pressure.

While these little suggestions, observations and complaints don’t need to be acted on, it can go a long way to improving the lives of your employees. The fewer annoying niggles about their job that they have to contend with, the better, as they can wear people down after a while. This can take the form of being less efficient at their job, becoming disinterested in the company’s future and their job and can eventually result in them walking out. Meanwhile, when you make these small changes you can end up producing employees that are loyal, operating at 100% efficiency and not having to take time out of work for medical reasons, for things like back pain, Repetitive Strain Injury, Carpal Tunnel Syndrome, eye strain and other office maladies that build up over time. Your employees know that their voices have been, and will be, heard – which is more than you can say for a lot of business, where the work day is a daily grind that makes them stressed and tired.

If you care about the long-term future of your company, you need to consider the needs of your employees – not just obvious stuff like working computers and sturdy desks, but also their long-term health and happiness. At Soft Intelligence, we are passionate about gathering customer feedback and soft intelligence from your clients and customers, transforming it into straightforward and accurate data that turns the hassle of feedback processing into a breeze. Take a look at our consumer mobile apps (Ask Dan) and see if your company would benefit from them.

[alina085-blog]

Display your customers which you care by asking for Understanding what my customers think in through the Feedback App