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BAM 411 Human Resource Management Unit 3 Examination

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The process of evaluating an employee’s current and/or past performance relative to his or her performance standards is called ________.

employee selection

recruitment

performance appraisal

organizational development

The “S” in the acronym for SMART goals stands for ________.

straightforward

specific

strategic

support

Who is the primary person responsible for doing the actual appraising of an employee’sperformance?

the EEO contact person

the company appraiser

the employee’s direct supervisor

None of the above.

Because in most organizations there is a hierarchy of goals, employee performance standardsshould ________.

make sense in terms of the broader organizational goals

be standard

be decided by the top executive

All of the above.

Besides the supervisor, which of the following is available to managers as an alternative sourceof performance appraisal information?

the employee

rating committees

peers

All of the above.

Suppose you have five employees to rate. You make a chart of all possible pairs of employees for each trait being evaluate Then, you indicate the better employee of the pair for each pair. Finally, you add up the number of positives for each employee. In this case, you have used the________ method of performance appraisal.

forced distribution

alternation ranking

paired comparison

graphic ranking scale

To protect against bias claims when using the forced distribution method, employers should

________.

train raters to be objective

appoint a review committee to review any employee’s low ranking

consider using multiple raters in conjunction with the method

All of the above.

All of the following are advantages of using the critical incident method for appraisingperformance except that:

incidents can be tied to performance goals.

it does not include a numerical rating.

it provides examples of good performance.

it provides examples of poor performance.

What is the fourth step in the Management by Objectives Method?

set the organization’s goals

set departmental goals

discuss departmental goals

define expected results

One personality study focused on how individual traits influenced the evaluations that studentsgave their peers. Raters who scored higher on ________ tended to give their peers lowerratings.

openness

agreeableness

conscientiousness

extroversion

One way of reducing the problems of leniency or strictness in performance appraisals is to________.

consider the purpose of the appraisal

be aware of the problem

train supervisors to avoid it

rank employees

When an employee’s personal characteristics, such as gender, influence a supervisor’sevaluation of his or her performance, the problem of ________ has occurred.

stereotyping

halo affect

central tendency

bias

When subordinates provide feedback for supervisors, the comments should be anonymousbecause identifiable responses tend to result in more ________.

critical ratings

inflated ratings

negative attitudes from managers receiving the feedback

All of the above.

The process through which someone becomes aware of personal skills, interests, knowledge, motivations; acquires information about opportunities; identifies career goals; and establishesaction plans to attain those goals is called ________.

career management

career development

career planning

organizational development

Responsibility for career development should always be left to the ________.

employee

manager

career success team

supervisor

What is another term for 360-degree feedback?

multi-source feedback

upward feedback

wheel feedback

feedback loop

Direct financial payments include all of the following except:

insurance

salaries

incentives

wages

Which of the following is addressed by the Fair Labor Standards Act?

child labor

minimum wage

maximum hours

All of the above.

According to the Fair Labor Standards Act, if a worker covered by the act works more than 40hours, he or she will receive overtime pay at a rate of ________ of normal pay for any hoursworked over 40 in a workweek.

150%

50%

125%

100%

Which of the following occupations is exempt from overtime and minimum pay provisionsstated in the Fair Labor Standards Act?

hourly cashiers

data entry

department heads

none of the above

Under which condition is it acceptable for employees of the opposite sex to receive differentpay for doing roughly equivalent work?

it is never acceptable

when the difference exists because of a merit system

when the difference exists despite similar responsibility

when the difference exists despite equal skills

The ________ prohibits discriminating against employees who are 40 years of age and older inall aspects of employment, including compensation.

Civil Rights Act

Fair Labor Standards Act

Equal Pay Act

Age Discrimination in Employment Act

The ________ allows a firm to borrow against employee stock held in trust.

Employer Retirement Income Security Act

Fair Labor Standards Act

National Labor Relations Act

Civil Rights Act

A ________ is comprised of jobs of approximately equal difficulty or importance as establishedby job evaluation.

class

pay grade

benchmark

pay group

Which health benefit listed below is offered by almost all employers?

wellness program

chiropractic insurance

medical care insurance

mental health insurance

#BAM 411 Human Resource Management Unit 3 Examination

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BAM 411 Human Resource Management Unit 2 Examination

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Information regarding job demands such as finger dexterity or conscientiousness is included inthe information about ________ an HR specialist may collect during a job analysis.

work activities

performance standards

machines, tools, equipment, and work aids

human behaviors

What type of information is contained in the job identification section of a job description?

job summary

major functions or activities

job title

All of the above.

When filling jobs with untrained people, the job specifications may include ________.

quality of training

physical traits

length of previous service

All of the above.

Competency analysis focuses on ________.

what is accomplished

what competencies or skills the worker must have to do the work

where the work is accomplished

when work is accomplished

When planning for employment requirements, what must be forecasted?

personnel needs

supply of inside candidates

both a and b

None of the above.

________ contain data on employees’ performance records, educational background, andpromotion recommendations.

Trend records

Qualifications inventories

Computerized information systems

Replacement charts

Who is typically responsible for paying the fees charged by private employment agencies whenthey place qualified individuals in jobs?

the employee

the employer

there are no fees

the state employment commission

Which of the following is an advantage of college recruiting?

access to candidates who are not looking for jobs

access to a source of management trainees

schedules for recruitment visits set far ahead of time

All of the above.

One of the biggest challenges facing single parents in the job market is ________.

getting a sufficient salary

balancing work and family life

minimizing the commute to work

getting access to the Internet to search job sites

Which of the following can be an illegal question on an application form under some statelaws?

Questions about experience

Questions about work stability

Questions about applicant’s age

Questions about education

Which of the following could be perceived as discriminatory when asked on an employmentapplication form?

religion

age

race

All of the above.

A(n) ________ is a procedure designed to solicit information from a person’s oral responses tooral inquiries.

interview

presentation

invigilation

prospectus

What is one of the first things you should NOT do to make reference checking moreproductive?

have the candidate sign a release authorizing the background check

get two forms of identification and make applicants fill out job applications

use a structured reference checking form

use references provided by the applicant as a source of other references

Which assessment method can be conducted one-on-one or with a panel?

job knowledge tests

cognitive ability tests

structured interviews

All of the above.

Which of the following is an example of a reliable test?

one that yields consistent scores when a person takes two alternate forms of the test

one that yields different scores from two different people taking the test on differentoccasions

one that yields one score on a test and a different, but better score on the same test taken on a different occasion

one that includes questions that are not repetitive in any way

Which of the following describes using an equivalent-form estimate to assess reliability?

different tests to different people and compare test scores of the different people

administer two tests deemed the same by experts and then compare participants’ test scores for test one and test two

administer the same test to the same people at two different points in time andcompare their test scores at time 2 with the scores at time 1

administer a test with x number of items designed to assess a topic, then statistically analyze the degree to which responses to the items vary together

Which of the following tasks is not part of demonstrating content validity?

demonstrating that the scores on the test are a good predictor of criterion like job performance

demonstrating that the tasks a person performs on the test represent the tasks performed on the job

demonstrating the conditions under which the person takes the test resemble the work situation

demonstrating that the tasks on the test are a random sample of tasks performed on the job

A ________ is a two or three-day simulation in which 10 to 12 candidates perform realistic management tasks under the observation of experts who appraise each candidate’s potential.

video-based situational testing

management assessment center

work sampling event

retreat

What type of question is the following: “Imagine that you have just been assigned the task ofwinning the business of our competition’s biggest client. How would you proceed?”

directive

puzzle

behavioral

situational

The third step in the training process is to ________.

conduct a needs analysis

develop the program or course

design the program content

train the targeted group of employees

Which of the following training methods is the most familiar?

informal learning

on-the-job training

lectures

apprenticeship training

Rebekah was hired soon after graduation and assigned to complete a management traineeprogram. She will move to various jobs each month for a nine-month period of time. Heremployer is utilizing the ________ form of training.

job rotation

understudy

special assignments

coaching

Another term for vestibule training is ________ training.

cubicle

apprenticeship

computer-based

simulated

Bobby demonstrates the correct way to do a job. He is using which training technique?

behavior modeling

instruction by example

demonstrational prowess

None of the above.

Any attempt to improve managerial performance by imparting knowledge, changing attitudes,or increasing skills is called ________.

management development

on-the-job training

diversity training

performance improvement programs

#BAM 411 Human Resource Management Unit 2 Examination

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BAM 411 Human Resource Management Unit 1 Examination

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________ plan training activities.

Managers

Training specialists

Corporate teachers

Job analysts

________ organize the training opportunities for a company.

EEO representatives

Trainings specialists

Change managers

Communication directors

The ________ HR group may provide specialized support for organizational change.

centers of expertise

embedded

corporate

transactional

The proportion of younger workers in the workforce is projected to ________.

stop growing

decrease

decrease at a faster rate

increase at a slower rate

Over the next few years, employers may face a severe labor shortage because ________.

people are living longer

there are fewer people entering the job market than there are retiring baby boomers

one-third of single mothers are not in the labor force

All of the above.

What tactic will employers likely have to take to fill openings left by retiring employees?

hiring more women

instituting flexible work hours

rehiring retirees

lowering the retirement age

Strategic human resource management refers to ________.

planning the balance of internal strengths and weaknesses with external opportunities and threats to maintain competitive advantage

extending a firm’s sales, ownership, and manufacturing to new markets

formulating and executing human resource policies and practices that produce theemployee competencies and behaviors the company needs to achieve its strategic aims

emphasizing the knowledge, education, training, skills, and expertise of a firm’s workers

8 . Which term refers to letting vendors abroad provide services for a firm?

offshoring

application service providers

data warehousing

external work systems

________ refers to the tendency of firms to extend their ownership to new markets abroad.

Trend analysis

Globalization

Outsourcing

Strategic human resources

Which organization provides professional certification for human resource managers?

Association of Business Administration

Academy of HR Partners

Academy of Management

Society for Human Resource Management

Which of the following is an example of HR management’s changing role?

HR managers must be individually centered so as to ensure that there will be nofavoritism.

HR managers must represent the organization even when they are off the clock.

HR managers must measurably improve organizational performance.

None of the above.

Which of the following is not a factor changing the environment of HRM?

economic trends

demographic trends

“generation Y”

None of the above.

All of the following are new HRM skills except:

improving internal consulting skills.

improving off shoring skills.

supplying transactional services while serving more strategic, internal consulting activities.

All of the above.

A ________ is a system that enables employees to manage their own benefits and update their personal information.

software based system

company portal

cybernetic portal

formulation system

Of the ten most serious ethical issues, how many were HR related?

four

ten

six

seven

Which of the following is an issue that HR managers have to deal with today?

managing ethics

adding value

managing employee engagement

All of the above.

The ________ Amendment to the U.S. Constitution states, “no person shall be deprived of life,liberty, or property, without due process of the law.”

Tenth

Fifth

First

Thirteenth

The establishment of the EEOC ________ the ability of the federal government to enforce equal employment laws.

hampered

greatly enhanced

greatly reduced

truncated

Jack is a 55-year-old American of Anglo-Saxon descent. What legislation is intended to protect Jack from discrimination?

Age Discrimination in Employment Act of 1967

Equal Pay Act of 1963

Executive Order 11246

Title VII

The Vocational Rehabilitation Act requires that employers accommodate disabled workersexcept when doing so imposes ________.

any form of inconvenience

any objection by the customers

an undue hardship

any financial burden

What was the name of the landmark case the Supreme Court used to define unfair discrimination?

Griggs v. Duke Power Company

Meritor Savings Bank FSB v. Vinson

Faragher v. City of Boca Raton

Roe v. Wade

22. All of the following are ways of proving sexual harassment except:

visiting the ombudsman.

hostile working environment.

quid pro quo.

b and c only

Under the Federal Agency Uniform guidelines, it may be ________ to discriminate againstpersons even within the 40+ age bracket.

unlawful

necessary

lawful

b and c only

All of the following are useful in minimizing liability for sexual harassment except:

establishing a management response system.

taking all complaints about harassment seriously.

adopting a policy that forgives the first offense.

issuing a strong policy statement condemning harassment.

Which of the following is not a guideline arising out of Griggs v. Duke Power?

job relatedness

discrimination must have disparate impact only

discrimination need not be intentional

burden of proof on employer

#BAM 411 Human Resource Management Unit 1 Examination

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BAM 315 Principles of Management UNIT 1 Examination

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Multiple Choice Questions (Enter your answers on the enclosed answer sheet)

1 A ________ is an example of a first-line manager.

A shift manager.

B division manager.

C store manager.

D regional manager.

2 Establishing strategies for achieving organizational goals is a part of the ________ function.

A coordinating.

B organizing.

C leading.

D planning.

3 Katz proposed that managers need ________ skills.

A human, empirical, and mechanical.

B technical, human, and conceptual.

C technical, human, and financial.

D technical, interpersonal, and legal.

4 Which of the following changes has resulted in the shifting of organizational boundaries?4.

A digitization.

B increased competitiveness.

C increased emphasis on organizational ethics.

D changing security threats

Managerial Basic Training (Scenario)Imagine that your marketing company has just merged with a manufacturing organization. You have been asked to help provide some “basic” managerial training to the engineers in the research and development unit of the new company. To ensure you are covering the important issues, your boss has asked to see an overview of materials that you will be providing the engineers.

5 The engineers have to be informed that, ________ are the people who direct the activities of others in an organization.

A line workers.

B directors.

C subordinates.

D managers.

6 Many of the engineers in the group are unclear about what managers actually do. Your training. materials should explain that a manager’s job focuses on ________.

A personal achievement.

B helping others accomplish their work goals.

C supervising groups rather than individual employees.

D performing clerical duties

The Customer Meeting (Scenario)Kelly, a production supervisor, is responsible for 10 employees who assemble components into a finished product that is sold to distributors. Kelly reports to Ben, a production manager, who in turn reports to Dan, a general manager, who reports to McKenna, a vice president of operations. Recently, McKenna asked Dan to have a meeting with Kelly and Ben regarding some customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns, and to develop a specific plan to address these concerns.

7 Kelly is a ________.

A middle manager.

B top manager.

C nonmanagerial employee.

D first-line manager

The General Manager (Scenario)Michael is the manager of a production facility. On a routine day, Michael meets with the employees who produce the organization’s product. At another time, Michael meets with the production manager, Betty, and the human resource manager, Joyce, to discuss complaints filed by one of the employees in the production department. Michael also spends time on the Internet looking for new technologies that can be used in the production processes of his plant.

8 When Michael manages the employees who produce the product, he is utilizing his ________.

A empirical skills.

B conceptual skills.

C technical skills.

D human skills.

Managerial Skills (Scenario)Adam, Brenda, Carl, and Dan are employees in the same organization. Adam is the shift

manager, Brenda is the district manager, Carl is the regional manager and Dan is the project leader. Adam manages the employees who produce the organization’s product. After his excellent work is noticed, he is promoted to division manager. Carl on the other hand, after a disciplinary proceeding, is assigned to the post of office manager. Ethan is the managing

director of the same organization.

9 Which of the following is true for Adam before his promotion.

A His technical skills are of the utmost priority.

B He need not have any empirical skills.

C He need not possess any human skills.

D His conceptual skills are of the utmost priority.

10 The symbolic view of management is based upon the belief that managers symbolize ________.

A he take-charge executive who overcomes any obstacle to see that the organization achieves its goals.

B every aspect of an organization’s performance, from the top level to the operational level.

C the fluctuating fortunes of the organization as they alternate between profits and losses.

D control and influence in developing plans and making decisions.

11 ________ is/are called the iGeneration because they’ve grown up with technology that customizes everything to the individual.

A Post-Millenials.

B The Silent Generation.

C Gen Y-ers.

D Baby Boomers.

12 Which of the following environments is characterized by the highest level of environmental uncertainty?

A a dynamic and simple environment.

B a stable and complex environment.

C a dynamic and complex environment.

D a stable and simple environment.

13 Which of the following is a disadvantage of having a strong organizational culture?

A decreased organizational performance.

B inability to respond to changing conditions.

C high employee turnover.

D low loyalty towards the organization

14 The term ________ refers to repetitive sequences of activities that express and reinforce the important values and goals of the organization.

A corporate rituals.

B employee mentoringb

C business ethics.

D organizational cultured.

15 Which of the following is most likely to have a highly spiritual organizational culture?

A a business that focuses strictly on outcomes.

B a business that emphasizes centralized control.

C a company with high tolerance of employee expression.

D a highly aggressive, competitive business.

16 Jeff is an employee with the accounting department at a major shipping service provider in Texas. Soon after he joined following his graduation, his company developed corporate programs to help improve self-confidence and qualifications of diverse employees so they could “fit in.” During which period of time did Jeff start working for his employers?

A new millennium.

B early 1980s.

C late 1980s to late 1990s.

D 1960s to 1970s.

17 Differences arising from which of the following factors becomes more important to people as they get to know each other?

A gender.

B race.

C personality.

D ethnicity.

18 Which of the following perceptions do employers typically have of older employees?

A uncommitted to doing quality work.

B lack of sound judgment.

C weak work ethic.

D resistant to new technology.

19 What type of discrimination usually involves jokes or negative stereotypes being perpetrated about fellow employees?

A exclusion

B mockery and insults

C intimidation.

D discriminatory policies

20 Which of the following examples would be considered appropriate stereotyping?

A assuming women to be particularly bad drivers.

B asking someone from accounting to help with a budgeting problem.

C assuming red-haired people have rather nasty tempers.

D bracketing working mothers as not being committed fully to their jobs.

21 The aspect that differentiates social responsibility from other similar concepts is that it adds = a(n) ________.

A legal imperative.

B technical imperative.

C political imperative.

D ethical imperative.

22 Which of the following arguments on social responsibility states that pursuing social goals hurts a business’s economic productivity?

A lack of skills.

B costs.

C dilution of purpose.

D imaged

23 A ________ is a formal statement of an organization’s primary values and the ethical rules it expects its employees to follow.

A code of ethics.

B vision statement.

C mission statement.

D code of purposed.

24 The primary debate about ethics training programs is whether ________.

A ethics can be taught.

B the programs give unethical individuals more ammunition.

C ethics causes misconduct.

D the programs cover misconduct outside the workplace.

25 The ________ Act offers some legal protection to whistle-blowers. It has a provision wherein any manager who retaliates against an employee for reporting violations faces a stiff penalty of a 10-year jail sentence.

A Landrum-Griffin.

B Taft-Hartley.

C Glass-Steagall.

D Sarbanes-Oxley.

#BAM 315 Principles of Management UNIT 1 Examination

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BAM 313 Final Exam Answers

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#BAM 313 Final Exam Answers

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BAM 306 Principles of Marketing Final Examination

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All of the following are accurate descriptions of modern marketing EXCEPT which one?

Marketing is the creation of value for customers.

Marketing is used by for-profit and not-for-profit organizations.

Marketing is managing profitable customer relationships.

Marketing involves satisfying customers’ needs.

Selling and advertising are synonymous with marketing.

Consumer research, product development, communication, distribution, pricing and service are

all core ________ activities.

management

exchange

production

customer relationship management

marketing

Which marketing orientation calls for aggressive promotional efforts and focuses on generating

transactions to obtain profitable sales?

Product concept

Selling concept

Marketing concept

Production concept

Societal marketing concept

Which of the following reflects the marketing concept philosophy?

“We build them so you can buy them.”

“You won’t find a better deal anywhere.”

“We don’t have a marketing department; we have a customer department.”

“We’re in the business of making and selling superior products.”

“When it’s profits versus customers’ needs, profits will always win out.”

Building, keeping and growing profitable relationships by delivering customer value and

satisfaction is called ________.

Customer relationship management

Societal marketing

Customer perceived value

Customer lifetime value

Database marketing

You are an assistant marketing director for a firm in a market with many low-margin customers.

What type of relationship would be most profitable for you to develop with these customers?

Basic partnerships

Full partnerships

Club programs

Basic relationships

Selective relationships

Which of the following is the total combined customer lifetime values of all a company’s

current and potential customers?

Customer equity

Share of customer

Customer lifetime value

Profitability

Share of market

Jolene’s firm markets preplanning services for a mortician. She finds that most of her target

market wants to avoid discussing their future funeral needs and she must somehow first get

their attention. Jolene’s firm most likely practices the ________.

selling concept

social marketing concept

marketing concept

production concept

societal marketing concept

The Niketown running club that organizes twice weekly evening runs and follow-up meetings in

the Nike Store is an example of which of the following?

A basic customer relationship

A club marketing program

A structural benefit provided for top customers

A frequency marketing program

A partner relationship

A church targeting different demographic groups to increase attendance is an example of

________.

for-profit marketing

not-for-profit marketing

customer evangelism

caring capitalism

societal marketing

Which of the following is NOT a step in the strategic planning process?

Planning marketing and other functional strategies

Defining the company mission

Evaluating all members of the value chain

Designing the business portfolio

Setting company objectives and goals

Which of the following can be a company division, a product line within a division or

sometimes a single product or brand?

A PLC

A market

The BCG

A value delivery network

An SBU

Which of the following does NOT accurately reflect a problem with the BCG matrix approach?

It is difficult to define SBUs and measure market share and growth.

It can be costly to conduct.

It focuses on classifying current businesses.

It can be time consuming to implement.

It focuses on planning for the future.

In a basic SWOT analysis the “T” stands for ________.

timing

trade

trust

threats

tangible

Saturn is “a different kind of company, a different kind of a car”; the Hummer is “like nothing else.”

Statements such as these reflect a firm’s ________.

product portfolio

marketing mix

positioning

target markets

niche

You are directed to study the demographic, economic, natural, technological, political and cultural factors that are larger societal forces affecting your company. What are you studying?

The global environment

The marketing mix

The internal environment

The macroenvironment

The microenvironment

A(n) ________ is defined as any group that has an actual or potential interest in, or impact on,

an organization’s ability to achieve its objectives.

competitor

intermediary

public

team

market

Which type of market buys goods and services for further processing or for use in the production process?

Wholesale

Reseller

Retail

Consumer

Business

Of the following diversity segments in the American population, which is currently the largest?

Asian Americans

African Americans

Adults with disabilities

Telecommuters

Hispanics

Value marketing is the strategy of offering consumers ________.

little quality at a low price

luxury quality at a high price

reasonable quality at a fair price

lesser quality at a low price

high quality at a high price

Many firms today use RFID technology to ________.

move toward environmental sustainability

track patterns of consumer online behavior

identify new target markets

track products through various points in the distribution channel

analyze threats and opportunities in the macroenvironment

A company or association’s ________ is designed to help guide responses to complex social responsibility

issues.

discretion in enforcing regulations

core value system

cause-related marketing

code of ethics

Watching the cultural trends of how people view society, observers have noted that since September 11, 2001, marketers responded to the increased ________ of Americans with special

products and promotions.

patriotism

distrust

loyalty

belligerence

foreign intolerance

LandPort Transportation and Omega Warehousing move and store the products your company sells. The two businesses are examples of ________.

geographic segments

resellers

marketing intermediaries

marketing services agencies

physical distribution firms

Innovations is a producer of electronic circuits that power a variety of technological devices produced by other companies. Innovations sell its products to ________ markets.

consumer

internal

financial

government

business

With an expected increase in ethnic diversity within the American population, marketers are most

likely to place a greater emphasis on which of the following?

“Us and them” paradigms

Differing advertising messages

Mass marketing

Geographic segmentation

Tiered markets

Despite the data glut that marketing managers receive, they are most likely to complain that

they lack which of the following?

Enough information of the right kind

Primary information

Searchable information

Timely information

Secondary information

A marketing information system (MIS) consists of people and procedures to assess information

needs, ________, and help decision makers analyze and use the information.

critique the needed information

develop the needed information

test market the information

experiment to develop information

question the needed information

The real value of a company’s marketing research and information system lies in the ________.

variety of contact methods it uses

amount of data it generates

quality of customer insights it provides

efficiency with which it completes studies

marketing information system it follows

________ is the systematic design, collection, analysis and reporting of data relevant to a specific

marketing situation facing an organization.

Causal research

The marketing information system

Marketing research

Competitive marketing research

Competitive marketing intelligence

Observational research is best suited for gathering ________ data.

primary

dependent

secondary

causal

competitive

What are the two main types of research instruments used to collect primary data?

Personal interviews and online marketing research

Focus groups and online databases

Online panels and experiments

Questionnaires and mechanical devices

Surveys and samples

Which of the following is the best advice about creating research questionnaires?

Use simple and direct language.

Avoid any personal questions that may make some respondents uncomfortable.

Ask difficult questions in the beginning to “weed out” uninterested respondents.

Questions should not be arranged in any particular order.

Ask personal questions in the middle of the instrument.

You have been asked to locate secondary data for your small organization’s research needs.

Which of the following is NOT a common source for this type of research?

Online surveys

The U.S. Small Business Administration

The Bureau of Economic Analysis

The U.S. Census Bureau

Competitors’ Web sites

Nathan Zabalas owns a regional chain of drug stores. Before expanding nationwide, Nathan is

conducting marketing research to determine the best options for opening new stores. He plans

to start by collecting secondary data. Which of the following is NOT a source of secondary

data that Nathan might use?

Yankelovich’s Monitor

Local chambers of commerce

Commercial online databases

Online questionnaires

Web search engines

Although more price-conscious than other population segments, ________ consumers tend to

be strongly motivated by quality and selection. Brands are important. They seem to enjoy

shopping more than other ethnic groups do.

African American

upper lower

Asian American

upper middle

mature

________ are groups to which an individual wishes to belong, as when a young basketball

player hopes to play someday for the Los Angeles Lakers.

Aspirational groups

Leisure groups

Leading adopter groups

Membership groups

Social class groups

A ________ consists of the activities people are expected to perform according to the persons

around them.

lifestyle

tradition

life cycle

role

motive

A ________ is a need that is sufficiently pressing to direct a person to seek satisfaction.

perception

motive

stimulus

tradition

culture

Maslow’s theory is that ________ can be arranged in a hierarchy.

decisions

stimuli

beliefs and attitudes

human needs

perceptions

People tend to interpret new information in a way that will support what they already believe.

This is known as:

selective attention.

selective attitude.

selective retention.

selective perception.

selective distortion.

________ describes changes in an individual’s behavior arising from experience.

Cognitive dissonance

Perception

Lifestyle

Learning

Attitude shift

According to one analyst, a Harley-Davidson motorcycle can make you feel like “the toughest,

baddest guy on the block.” Harley-Davidson promotes its motorcycles with images of

independence, freedom and power. Harley-Davidson has created a(n) ________.

attitude

brand motivation

brand personality

life-cycle stage

brand self-image

Bob’s job description has been changed. The rationale for the changes made no sense to

Bob when they were explained. Bob continued to perform most of his job duties as usual. He

has engaged in ________.

subliminal attention

selective attention

perceptual defense

selective attitude

selective interpretation

An invitation to go skiing for the weekend forced Donna to look at her current wardrobe. She

decided she needed a much warmer coat. Donna was in which stage of the purchase decision?

Information search

Problem screening

Product evaluation

Need recognition

Situational analysis

Dips in the economy and the instant price comparisons made possible by the Internet have

both contributed to ________.

increased consumer price sensitivity

decreased consumer price sensitivity

a more direct relationship between supply and demand

a less direct relationship between supply and demand

decreased brand loyalty

Another name for systems selling is ________ selling.

blanket contract

negotiated contract

solutions

vendor-managed inventory

periodic purchase

Which of the following types of factors influencing members of a buying center are typically

the most difficult for marketers to assess?

Political

Organizational

Economic

Technological

Interpersonal

Status, empathy and persuasiveness are all examples of ________ influences on business

buyer behavior.

organizational

individual

cultural

interpersonal

environmental

B-to-B e-procurement yields many benefits. These include all of the following EXCEPT:

elimination of much of the paperwork associated with traditional ordering procedures.

elimination of inventory problems.

reduced transaction costs.

reduced order processing costs.

more efficient purchasing for both buyers and sellers.

Sage, Inc. provides food services to schools, hospitals and nursing homes in the Midwest.

Management at Sage is involved in the ________ market.

institutional

global

local

government

not-for-profit

All of the following are difficulties associated with selling to government buyers EXCEPT:

low sales volume.

considerable paperwork.

bureaucracy.

regulations.

large group decision making.

Most newspapers use ________ so they do not need to rely on only one supplier to provide the

tons of paper that they use annually.

blanket contracting

multiple sourcing

vendor-managed inventory

single sourcing

cross-docking

Which of the following is the most popular method for segmenting markets?

Demographic

Behavioral

Gender

Psychographic

Geographic

When Positive Image, Inc. caters to clothing, cosmetics and toiletries markets, it most likely

uses which type of segmentation?

Gender

Readiness

Geographic

Behavior

Occasions

When a business market segment is large or profitable enough to serve, it is termed ________.

actionable

measurable

substantial

accessible

differentiable

Mass marketers, such as Target and Venture Stores, often ignore market segment differences

and target the whole market with one offer. What is their approach to segmenting?

Micromarketing

Undifferentiated marketing

Target marketing

Concentrated marketing

Differentiated marketing

The 55-year-old baby boomers share common needs in music and performers. When a music

company decides to serve this group, the group is called a(n) ________.

niche market

target market

market segment

undifferentiated market

micro market

A product’s position is based on important attributes as perceived by ________.

competitors

managers

consumers

market conditions

suppliers

Which positioning strategy offers consumers a “good deal” by offering equivalent-quality

products or services at a lower price?

less-for-much-less

more-for-the-same

more-for-less

same-for-less

all-or-nothing

“Less-for-much-less” positioning involves meeting consumers’ ________.

lower quality requirements in exchange for a lower price

high quality requirements at the lower possible price

high quality requirements at a discounted rate

quality performance requirements at a lower price

lower quality requirements at the lowest possible price

Product planners need to consider products and services on three levels. Each level adds

more customer value. The most basic level is the ________, which addresses the question,

“What is the buyer really buying?”

core customer value

co-branding

actual product

augmented product

exchange

Which of the following capital items is NOT considered accessory equipment?

buildings

hand tools

desks

chairs

lift trucks

In recent years, product safety and environmental responsibility have become major ________

concerns.

packaging

product line

service

branding

product mix

A ________ is a group of products that are closely related because they function in a similar

manner, are sold to the same customer groups, are marketed through the same type of

outlets, or fall within given price ranges.

convenience product

private brand

product bandwidth

product line

line extension

An alternative to product line stretching is ________, adding more items within the present

range of the line.

co-branding

service marketing

interactive marketing

product mixing

product line filling

A company can increase its business in four ways. Which is NOT one of these ways?

It can add new product lines, thus widening its product mix.

It can lengthen its existing product lines.

It can add more versions of each product and thus deepen its product mix.

It can increase the consistency of its product mix.

It can discontinue some of its lines.

All of the following are methods for developing a differentiated service offer, delivery or image

EXCEPT ________.

increasing the quantity of service by giving up some durability

having more reliable customer-contact people

designing a superior delivery process

developing symbols and branding

offering innovative features

The total financial value of a brand is estimated through the process of brand ________.

equity

positioning

differentiation

extension

valuation

A ________ involves the use of a successful brand name to launch new or modified products

in a new category.

private brand

line extension

brand symbol

brand extension

product line

Under what circumstances might it be wise for a company to do little or no test marketing?

When the product has no substitutes and is new in its category

When the costs of developing and introducing the product are low

When a new product requires a major investment

When management is not sure of the product

When management is not sure of the marketing program

The team-based new-product development approach uses cross-functional teams that overlap

the steps in the process to achieve which of the following goals?

Save time and increase effectiveness

Speed product to market and reduce costs

Increase effectiveness and employee satisfaction

Save time and eliminate errors

b and d

________ is the product life cycle period when sales fall off and profits drop.

Decline

Growth

Introduction

Development

Maturity

All of the following are stages in the PLC EXCEPT ________.

growth

decline

maturity

introduction

adoption

Mattel’s Barbie is an example of an age-defying product. Barbie, simultaneously timeless and

trendy, is in the ________ stage of the PLC.

introduction

adoption

growth

decline

maturity

It’s What’s Hip, a chain of 18 music and CD stores, has discovered that carrying a weak

product during the decline stage of the PLC can be very costly to a firm, and not just in profit

terms. Which one of these is NOT likely to be one of those costs?

Takes up much of management’s time

Requires advertising and sales force attention

Frequent price and inventory adjustment

Negatively affects the company’s reputation

Requires too much focus on new-product development

Price is the only element in the marketing mix that produces ________.

variable costs

stability

outfixed costs

expenses

revenue

Walmart is famous for using what important type of value pricing?

Cost-plus pricing

Competition-based pricing

Penetration pricing

Everyday low pricing

Break-even pricing

Costs that do not vary with production or sales level are referred to as ________.

target costs

variable costs

fixed costs

total costs

unit costs

With target costing, marketers will first ________ and then ________.

determine a selling price; target costs to ensure that the price is met

use skimming pricing; penetrating pricing

design the product; determine its cost

build the marketing mix; identify the target market

identify the marketing mix; determine product cost

A company should set prices that will allow ________ to receive a fair profit.

producers

competitors

the market

consumers

resellers

In the case of services, captive product pricing is called ________ pricing.

segmented

by-product

two-part

bundle

optional product

Companies involved in deciding which items to include in the base price and which to offer as

options are engaged in ________ pricing.

optional product

skimming

product bundle

captive product

by-product

What type of pricing is being used when a company temporarily prices its product below the

list price or even below cost to create buying excitement and urgency?

Promotional pricing

Basing-point pricing

Referent pricing

Segmented pricing

Psychological pricing

Which of the following is NOT an effective action that a company can take to combat a

competitor’s price cut on a product?

Raise perceived value

Launch a low-price “fighter brand”

Improve quality and decrease price

Reduce price

Improve quality and increase price

Intermediaries play an important role in matching ________.

manufacturer to product

product to region

dealer with customer

information and promotion

supply and demand

Companies today are placing greater emphasis on ________.

profitability

logistics

co-op advertising

efficiency

conflict reduction

________ logistics controls the movement of products from points of production to consumers.

Outbound

Reverse

Inbound

Horizontal

Vertical

Which of the following is the best example of a direct channel?

A farmer in Columbia sells flowers to an international broker who makes sure the flowers reach consumers in the United States.

Family Dollar Store sells modeling clay to school-age children.

A wholesaler sells candy to convenience stores who then sell it to store patrons.

J&L Manufacturing Company sells drapery hardware to The Home Depot’s Design Center and the Design Center then sells it to consumers.

Farmer Mintz sells corn to the Hughes household, who will eat it for supper.

Specialty stores carry ________ with ________ within them.

narrow product lines; shallow assortments

wide product lines; deep assortments

narrow product lines; deep assortments

convenience items; mostly staples

wide product lines; shallow assortments

In-store demonstrations, displays, contests and visiting celebrities are examples of ________.

broker promotions

agent promotions

sales promotions

franchises

product life-cycling

Most shopping centers are ________ containing between 5 and 15 stores; they are close and

convenient for consumers.

community shopping centers

lifestyle centers

strip malls

power centers

factory outlets

________ are the largest group of wholesalers. The group can be divided into the two broad

types of full-service and limited-service.

Merchant wholesalers

Specialty wholesalers

Agents

Manufacturer sellers

Brokers

The use of short-term incentives to encourage the purchase or sale of a product or service is

called ________.

personal selling

public relations

sales promotion

publicity

direct marketing

To communicate effectively, a marketing communicator must ________ the consumer’s field of

experience.

reference

create

compete with

understand

The six buyer-readiness stages include all of the following EXCEPT ________.

conviction

hesitation

awareness

knowledge

liking

All of the following are strategies a marketer would use to lead consumers into making the

final step toward a purchase EXCEPT which one?

Use extensive “teaser” advertising

Offer rebates

Offer add-on features

Offer special promotional prices

Offer premiums

An ad for Maybelline age-minimizing makeup in Ladies’ Home Journal magazine featured

actress Melina Kanakaredes and offered readers a $1-off coupon when they try the new

makeup. In terms of the communication model, the sender of this message is ________.

Ladies’ Home Journal

the target market to whom Melina Kanakaredes appeals

readers who redeem the $1-off coupon

Maybelline

Melina Kanakaredes

Mercy University’s initial ads for the school’s new MBA program are most likely intended to

create ________.

conviction

awareness

insistence

liking

preference

All of the following are examples of cultural pollution EXCEPT ________.

billboards marring beautiful scenery

spam in an e-mail inbox

ads in magazines

commercials during serious programs

street signs in an urban area

#BAM 306 Principles of Marketing Final Examination

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BA303 ( Business Negotiations ) Entire Course

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BA303 ( Business Negotiations ) Entire Course

BA303 Business Negotiations Full Course

BA303 Week 1 “Negotiation in Our Lives” Highlander

The following is a classic distributive bargaining scenario, wherein each party is attempting to maximize their gains at the expense of the other. In this situation, Michelle is interested in purchasing a Toyota Highlander. Michelle has two dealerships to choose from (Toyota of Louisville and Green Tree Toyota).Although she has no desire to travel a long distance, there are dealerships in Cincinnati, Ohio and Indianapolis, Indiana that she could represent as alternatives as well. Michelle decides to visit Toyota of Louisville first and finds the vehicle she wants – a 2013 Toyota Highlander.

The Manufacturer’s Suggested Retail Price (MSRP) for the vehicle is $29,865, while the factory invoice (the price paid by the dealership for the car) is $27,929. While Michelle only knows the MSRP for the vehicle, the dealer knows both the MSRP and the factory invoice price. Michelle has a trade-in, but she is unsure of whether or not to let the dealer know this, as she is unsure of what impact this will have on the dealer’s initial offering price.

1. What should Michelle’s negotiation strategy be (e.g., how much information should she share concerning where she is in the buying process, that there is a vehicle trade-in, that she is looking at other dealerships as well, that she knows the MSRP, whether and how much deception is ethical/allowable, etc.)

2. What do you expect the behavior of the salespeople to be when Michelle visits the Toyota dealership?

3. Develop a negotiation plan, including the characteristics of the opening offer, reservation price, tactics, tradeoffs, they should make, how to react if the seller bring up issues before you are ready to discuss them (such as whether you have a trade in vehicle). Do you have a Plan B if your original plan becomes untenable?

The requirements below must be met for your paper to be accepted and graded:

· Write between 750 – 1,250 words (approximately 3 – 5 pages) using Microsoft Word in APA style, see example below.

· Use font size 12 and 1” margins.

· Include cover page and reference page.

· At least 80% of your paper must be original content/writing.

· No more than 20% of your content/information may come from references.

· Use at least three references from outside the course material, one reference must be from EBSCOhost. Text book, lectures, and other materials in the course may be used, but are not counted toward the three reference requirement.

· Cite all reference material (data, dates, graphs, quotes, paraphrased words, values, etc.) in the paper and list on a reference page in APA style.

References must come from sources such as, scholarly journals found in EBSCOhost, CNN, online newspapers such as, The Wall Street Journal, government websites, etc. Sources such as, Wikis, Yahoo Answers, eHow, blogs, etc. are not acceptable for academic writing.

(Case study adapted from Luthy, M. R., Ryan, M. H., Desselle, B. R., & Byrd, J. T. (2007). Developing a strategic negotiation plan: Toyota Highlander. Journal of the International Academy for Case Studies, 13(4), 51-59.)

BA303 Week 2 “Integrative Negotiation”

Michael Bloomberg vs. New York Teachers’ Union

In 2010, New York State passed a law that required its school districts to develop more stringent teacher-evaluation systems. Local school districts and their unions were assigned a task for specifying certain criteria of their new systems by January 17, 2013. New York City was going to receive benefits of $250 million in aid and another $200 million in grants if the agreement was reached on a new system, a 4% increase in state aid. However, as the January 17th deadline approached, Bloomberg and New York Teachers’ Union were not even close to reaching an agreement.

· As a top negotiator, you were asked to design a strategy using a win-win situation for both parties.

· Identify the four steps of Integrative Negotiation Process, and conduct analysis of how these four steps might help you in designing your negotiation strategy.

The requirements below must be met for your paper to be accepted and graded:

· Write between 750 – 1,250 words (approximately 3 – 5 pages) using Microsoft Word in APA style, see example below.

· Use font size 12 and 1” margins.

· Include cover page and reference page.

· At least 80% of your paper must be original content/writing.

· No more than 20% of your content/information may come from references.

· Cite all reference material (data, dates, graphs, quotes, paraphrased words, values, etc.) in the paper and list on a reference page in APA style.

BA303 Week 3 “Planning, Planning and Again, Planning” The Bargaining Mix

Consider the following scenario and answer the questions (taken from Table 4.2) below. You are a manager of a large retail outlet and have been employed with the organization for four years. The retail outlet employs approximately one hundred employees and has a number of management roles (Several Assistant Managers, several Managers, two Senior Manager, and a Director). For the last two years, you have been an Assistant Manager and have received what would be considered fair compensation for your role.

Over the last year, you have been asked to take on many of the responsibilities of a Manager, as one of the Senior Managers left the company and your Manager has essentially taken on that role. Your additional duties have caused you some stress and you would like to ask for either a promotion to a management position or, at minimum, additional compensation. You’ve previously expressed your frustrations to your Manager, but have been told that the company simply doesn’t have the ability to make any changes at this time. You have decided to approach your Manager again and ask for a meeting with the management team to discuss your future with the company.

Although you would prefer to take the promotion along with an accompanying pay raise, you are willing to accept a modest pay raise. If neither is agreed to, you have decided to begin looking for work at another organization. A friend of yours has let you know that she would be interested in talking with you about the possibility of taking a management position with her organization. Because of your time with your current company, you would prefer to stay there if possible. As you are a very shrewd negotiator, you have decided to use the Negotiation Planning Guide (Table 4.2) on Page 98 of your text.

Additional information that is useful in answering this question: 1. Your current salary is $44,000 per year. 2. The average salary for a Manager is $54,000 per year and also includes an additional week of Paid Time Off.

Answer the following questions:

1. What are the issues in the upcoming negotiation?

2. Based on a review of all the issues, what is the “bargaining mix”? (Which issues do you need to cover? Which issues are connected to the other issues?)

3. What are your interests?

4. What is your resistance point – what is your walkaway?

5. What is your alternative?

6. Define your targets and asking price – where will you start and what are your goals?

7. Who are your constituents and what do they want you to do?

8. Who are the opposing negotiators and what do they want?

9. What overall strategy do you want to select?

10. What protocol needs to be followed in conducting the negotiation?

The requirements below must be met for your paper to be accepted and graded:

· Write between 750 – 1,250 words (approximately 3 – 5 pages) using Microsoft Word in APA style, see example below.

· Use font size 12 and 1” margins.

· Include cover page and reference page.

· At least 80% of your paper must be original content/writing.

· No more than 20% of your content/information may come from references.

· Cite all reference material (data, dates, graphs, quotes, paraphrased words, values, etc.) in the paper and list on a reference page in APA style.

BA303 Week 4 “Right and Wrong” Trying to Sell Your Audio System

You are trying to sell your audio system (an amplifier and speakers) to raise money for an upcoming trip to overseas. The system works great, and audiophile friend tell you that if he were in the market for this kind of equipment (which he isn’t), he’d give you $500 for it. A few days later the first potential buyer comes to see the system. The buyer looks it over and asks a few questions about it. You assure the buyer that the system works well. When asked how much, you tell the buyer that you have already had an offer for $500. The buyer purchases the system for $550.

· Justify and explain your decision to lie about having the second offer, and what were the consequences of your decision to lie to the buyer.

The requirements below must be met for your paper to be accepted and graded:

· Write between 750 – 1,250 words (approximately 3 – 5 pages) using Microsoft Word in APA style, see example below.

· Use font size 12 and 1” margins.

· Include cover page and reference page.

· At least 80% of your paper must be original content/writing.

· No more than 20% of your content/information may come from references.

· Cite all reference material (data, dates, graphs, quotes, paraphrased words, values, etc.) in the paper and list on a reference page in APA style.

BA303 Week 5 “Perceptions, Cognitions and Emotions”

Emotion in Negotiation

Conduct a light research on the role of emotion in negotiation process, and the effect it has on the outcome of the negotiation. In your essay, try to answer the following the questions:

1. Does emotion delay the negotiation process, or prevents parties from reaching an agreement? Why or why not?

2. As a negotiator, what are the benefits of emotion in negotiation?

3. Evaluate some of the strategies for dealing with emotion in negotiation.

The requirements below must be met for your paper to be accepted and graded:

· Write between 750 – 1,250 words (approximately 3 – 5 pages) using Microsoft Word in APA style, see example below.

· Use font size 12 and 1” margins.

· Include cover page and reference page.

· At least 80% of your paper must be original content/writing.

· No more than 20% of your content/information may come from references.

· Cite all reference material (data, dates, graphs, quotes, paraphrased words, values, etc.) in the paper and list on a reference page in APA style.

BA303 Week 6 “Power” Relationships and Power in Negotiation

Consider a situation where you are negotiating with your boss for a higher salary. Discuss the role of relationship and power in the negotiation process. If your Boss has more power in the negotiation process for a higher salary, how would you counterbalance him or her? Do you think reputation, trust, or justice will play a role in the negotiation process with your boss? Why or why not?

The requirements below must be met for your paper to be accepted and graded:

· Write between 750 – 1,250 words (approximately 3 – 5 pages) using Microsoft Word in APA style, see example below.

· Use font size 12 and 1” margins.

· Include cover page and reference page.

· At least 80% of your paper must be original content/writing.

· No more than 20% of your content/information may come from references.

· Cite all reference material (data, dates, graphs, quotes, paraphrased words, values, etc.) in the paper and list on a reference page in APA style.

BA303 Week 7 “International and Cross-Cultural Negotiation” Oranges Between the USA and Japan

The USA and Japan were in negotiations for a period of ten years, (1977 – 1988) over oranges. The Americans had certain goals that they wanted to accomplish in these negotiations. These goals included; exporting of American oranges in the Japanese market, demand that Japan liberalizes its market, and to eliminate the trade barriers in Japan. The Japanese also had their own goals that they wanted to accomplish in the negotiation process. These included; maintaining its positive image outside Japan, avoiding intervention from GATT (General Agreement on Trade and Tariffs), and to avoid sanctions from abroad.

Initially, the Japanese refused to negotiate right away, and started negotiating only when Americans threatened them that they would take the issue to GATT panel.Using Hofstede’s Model of Cultural Dimensions from our textbook, compare and contrast the cultural differences that might influence both parties.

· Based on the cultural differences, develop a culturally responsive negotiation strategy for American negotiators to deal with Japanese negotiators.

The requirements below must be met for your paper to be accepted and graded:

· Write between 750 – 1,250 words (approximately 3 – 5 pages) using Microsoft Word in APA style, see example below.

· Use font size 12 and 1” margins.

· Include cover page and reference page.

· At least 80% of your paper must be original content/writing.

· No more than 20% of your content/information may come from references.

· Cite all reference material (data, dates, graphs, quotes, paraphrased words, values, etc.) in the paper and list on a reference page in APA style.

BA303 Week 8 “Best Practices” Final Exam

The following exam is a final comprehensive exam, which consists of five essay questions. This exam is designed to test your critical and analytical skills, and your overall understanding of the negotiation process.

APA formatting is NOT required.

1. Compare and contrast the distributive bargaining and integrative negotiation situation. Identify the strengths and weaknesses of each method, and how they affect the negotiation process. (A minimum of 300 words is required for this essay).

2. Identify and explain the kinds of tactics in negotiation that might be considered as ethically questionable. Why do negotiators use these tactics? What are the motives and consequences of using such tactics? (Be as detailed as possible. A minimum of 300 words is required for this essay).

3. Discuss the role of mood and emotion in negotiation process, and examine the effects of positive and negative emotions in negotiation. (Be specific, and provide a minimum of 300 words this essay).

4. Analyze the influence of culture on negotiation from the research perspectives. What are the effects of culture on negotiation outcomes, on the process and information flow, and the effects of culture on negotiator ethics and tactics? (Be specific, and provide a minimum of 300 words).

5. Evaluate why power is important to negotiators, and how to best deal with negotiators who have more power. (Be detailed, and provide a minimum of 300 words).

#BA303 ( Business Negotiations ) Entire Course

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BA201 Week 5 “Costs and Firms in Perfectly Competitive Markets”

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BA201 Week 5 “Costs and Firms in Perfectly Competitive Markets”

Total Cost

Fill in the table. Assume TC stands for Total Cost, TFC as Total Fixed Cost, TVC as Total Variable Cost, ATC as Average Total Cost, AFC as Average Fixed Cost, AVC as Average Variable Cost, and MC as Marginal Cost. Then write a paragraph about which level of output would be considered the minimum LRATC.

Units of Output

TFC

TVC

ATC

AFC

AVC

020

360

Grading Criteria Assignments

Maximum Points

Meets or exceeds established assignment criteria

Demonstrates an understanding of lesson concepts

Clearly presents well-reasoned ideas and concepts

Uses proper mechanics, punctuation, sentence structure, and spelling

Total

100

#BA201 Week 5 “Costs and Firms in Perfectly Competitive Markets”

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BA201 Week 3 “Public Sector Economics and Economics Applied to Political Problems

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BA201 Week 3 “Public Sector Economics and Economics Applied to Political Problems

Recessions

After reading Special Topic 4, write a 2-page paper comparing and contrasting the economic viewpoints and theories of John Maynard Keynes and Friedrich Hayek.

What were each of their views of the causes recessions and solutions to fixing them?

In each of their views, what place did government have to improve markets?

Cite your sources as needed. Attempt to use APA formatting.

Grading Criteria Assignments

Maximum Points

Meets or exceeds established assignment criteria

Demonstrates an understanding of lesson concepts

Clearly presents well-reasoned ideas and concepts

Uses proper mechanics, punctuation, sentence structure, and spelling

#BA201 Week 3 “Public Sector Economics and Economics Applied to Political Problems

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BA201 Week 1 “Introduction to Economics and Thinking Like an Economist”

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BA201 Week 1 “Introduction to Economics and Thinking Like an Economist”

Taxes

After reading Special Topic 1 and Special Topic 2, write a 1 to 2 page paper describing the reasons for taxes, the various costs to government for collecting taxes, and the costs to the economy for the issuence of them. Cite your sources as needed. Attempt to use APA formatting.

#BA201 Week 1 “Introduction to Economics and Thinking Like an Economist”

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BA 201 Week 4 “Consumer Choice and Elasticity”

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BA 201 Week 4 “Consumer Choice and Elasticity”

Marginality

After reading chapter 7 and Special Topic 6, In one page describe the concept of marginality and diminishing marginality.

What happened to marginal tax rates of individuals during the Great Depression, and how did that affect unemployment during that time?

Why do you suppose?

Cite your sources as needed. Attempt to use APA formatting.

Grading Criteria Assignments

Maximum Points

Meets or exceeds established assignment criteria

Demonstrates an understanding of lesson concepts

Clearly presents well-reasoned ideas and concepts

Uses proper mechanics, punctuation, sentence structure, and spelling

Total

100

#BA 201 Week 4 “Consumer Choice and Elasticity”

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BA 225 Final Exam Answers

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QUESTION 1

What is the difference between financial accounting and managerial accounting?

QUESTION 2

Explain the two reasons why the shorter the payback period the more attractive the investment is when the payback technique is used?

QUESTION 3

Distinguish between a master budget and a sales forecast.

QUESTION 4

Explain the nature and importance of a job cost sheet.

QUESTION 5

Distinguish among operating, investing, and financing activities.

QUESTION 6

Managers’ activities and responsibilities can be classified into three broad functions. List and discuss each function.

QUESTION 7

Identify and discuss the relevant costs in accepting an order at a special price.

QUESTION 8

Smith & Company claims that the relevant range concept is only important for variable costs. Explain the relevant range concept and discuss whether you agree with Smith & Company.

QUESTION 9

What is a CVP analysis and how is it used in managerial accounting?

QUESTION 10

What is the difference between: unit-level, batch-level, product-level, and facility-level activities?

#BA 225 Final Exam Answers

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BA 201 (Microeconomics) Entire Course

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BA 201 (Microeconomics) Entire Course

BA201 Microeconomics Full Course

BA 201 Week 1 Week 1 “Introduction to Economics and Thinking Like an Economist”

Taxes

BA201 Week 2 “Supply and Demand”

Products

Event

Market for:

Economic growth is expected to improve in the next two quarters.

Aluminum

Fire at an oil refinery in the Gulf will not be fixed for a month.

Gasoline

The Japanese government has decided to subsidize its domestic automobile producers with stimulus money.

Automobiles

Manufacturers who use plastic as an input have access to cheaper plastic.

Manufactured goods that use plastic as an input

Using the table, for each line item, write a paragraph describing how the market for each specific product will be affected by the associated event. Describe which curve will shift (demand or supply or both), what effect it will have on price (rise or fall in price), and what will happen to quantity (rise or fall in quantity). Each line item requires a paragraph.

Grading Criteria Assignments

Maximum Points

Meets or exceeds established assignment criteria

Demonstrates an understanding of lesson concepts

Clearly presents well-reasoned ideas and concepts

Uses proper mechanics, punctuation, sentence structure, and spelling

Total

100

BA201 Week 3 “Public Sector Economics and Economics Applied to Political Problems”

Recessions

After reading Special Topic 4, write a 2-page paper comparing and contrasting the economic viewpoints and theories of John Maynard Keynes and Friedrich Hayek.

What were each of their views of the causes recessions and solutions to fixing them?

In each of their views, what place did government have to improve markets?

Cite your sources as needed. Attempt to use APA formatting.

Grading Criteria Assignments

Maximum Points

Meets or exceeds established assignment criteria

Demonstrates an understanding of lesson concepts

Clearly presents well-reasoned ideas and concepts

Uses proper mechanics, punctuation, sentence structure, and spelling

Total

100

BA201 Week 4 “Consumer Choice and Elasticity”

Marginality

After reading chapter 7 and Special Topic 6, In one page describe the concept of marginality and diminishing marginality.

What happened to marginal tax rates of individuals during the Great Depression, and how did that affect unemployment during that time?

Why do you suppose?

Cite your sources as needed. Attempt to use APA formatting.

Grading Criteria Assignments

Maximum Points

Meets or exceeds established assignment criteria

Demonstrates an understanding of lesson concepts

Clearly presents well-reasoned ideas and concepts

Uses proper mechanics, punctuation, sentence structure, and spelling

Total

100

BA201 Week 5 “Costs and Firms in Perfectly Competitive Markets”

Total Cost

Units of Output

TFC

TVC

ATC

AFC

AVC

020

360

Grading Criteria Assignments

Maximum Points

Meets or exceeds established assignment criteria

Demonstrates an understanding of lesson concepts

Clearly presents well-reasoned ideas and concepts

Uses proper mechanics, punctuation, sentence structure, and spelling

Total

100

BA201 Week 6 “Firms in Low and High Barriers to Entry Markets”

Market Demand

The market demand at the beginning is D1, and its corresponding marginal revenue is MR1. The initial ATC is ATC1, and the original supply is MC1.

Therefore, the monopolist sells _____ units at $ _____ per unit, and his/her total profit is approximately $____________.

After a given time period, due to investment and technological advances, which cost the monopolist an increase in TFC, results in a cost of production decrease to ATC2 and its corresponding supply to MC2. The monopolist, then, in the absence of price regulation by the government, would like to produce _______ units and charge a unit price of $__________.

However, due to quality improvements and effective advertising, the demand increases to D2, while its corresponding marginal revenue is MR2, with ATC2 and MC2 remaining unchanged. The monopolist, therefore, produces and sells approximately ______ units at $_______ per unit. His/her total profit is now approximately $___________.

Grading Criteria Assignments

Maximum Points

Meets or exceeds established assignment criteria

Demonstrates an understanding of lesson concepts

Clearly presents well-reasoned ideas and concepts

Uses proper mechanics, punctuation, sentence structure, and spelling

Total

100

BA201 Week 7 “Market for Productive Resources; Earnings, Productivity, and the Job Market”

Marginal Revenue Product

Marginal revenue product is defined as the change in total revenue that results from the employment of an additional unit of a resource. A producer wishes to determine how the addition of pounds of plastic will affect its MRP and profits. See the table below, and answer each of the questions.

Pounds of plastic (quantity of resource)

Number of assemblies (total product)

Price of assemblies ($)

–

1. The marginal product of the 3rd pound of plastic is ________.

2. The marginal revenue product of the 3rd pound of plastic is ______.

3. The price of plastic is $135 per pound. To maximize profit, the producer should produce

__________________.

1. The price of plastic is $135 per pound. To maximize profit, the producer should buy and use:

________________.

Grading Criteria Assignments

Maximum Points

Meets or exceeds established assignment criteria

Demonstrates an understanding of lesson concepts

Clearly presents well-reasoned ideas and concepts

Uses proper mechanics, punctuation, sentence structure, and spelling

Total

100

BA201 Week 8 “International Economics”

Bangladesh

The graph above shows the demand and supply of socks for the country of Bangladesh.

1. If trade is avoided, Bangladesh consumes _____ pairs of socks at a price of _____ per socks.

2. With free trade, for a world price of $4 per pair of socks, Bangladesh is producing _____pairs of socks.

3. With free trade, for a world price of $4 per pair of socks, Bangladesh is consuming _______ pairs of socks.

4. With free trade, for a world price of $4 per pair of socks, Bangladesh is importing _________pairs of socks.

5. If the world price is $4 per sock, and the government of Bangladesh imposes a tariff of $1, Bangladesh produces ____________ and imports __________pairs of socks.

6. If the world price is $4 per pair of socks, and the government of Bangladesh imposes a tariff of $1, how much tariff revenue will the Bangladesh government collect? _____ .

Grading Criteria Assignments

Maximum Points

Meets or exceeds established assignment criteria

Demonstrates an understanding of lesson concepts

Clearly presents well-reasoned ideas and concepts

Uses proper mechanics, punctuation, sentence structure, and spelling

Total

100

#BA 201 (Microeconomics) Entire Course

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ASHFORD CRJ 512 Criminological Theory – Entire Course

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SHFORD CRJ 512 Criminological Theory – Entire Course

Classical School of Criminology and Present Day Crime and Crime Prevention

The primary argument of the classical school of criminology is that offenders commit crimes due to rational choice. As discussed in the Classical School of Criminology video, rational choice theory focuses on offenders weighing the risks versus rewards prior to engaging in a criminal act (Dorsey, 2013). If the risks are low and the rewards are high, the offender will engage in the crime. However, if the risks are high and the reward is low, the offender generally will not engage in the offense. In addition to the aforementioned, the classical school of criminology also contends that punishment is the primary way to deter crime. In order for punishment to be effective, it must be swift, severe, and certain. In your paper,

Explain how crime can be prevented as it relates to the beliefs of the classical school of criminology;Assess the major components of the classical school of crime causation;Discuss specific and general deterrence as it relates to the presence of punishment and the challenges to create deterrence in today’s society; andDiscuss how risk can be increased and rewards decreased as it relates to conventional crimes and the rational choice theory.

Your paper must

Be three to five double-spaced pages in length not including title and references pages) and formatted according to APA style as outlined in the Ashford Writing Center.Include a separate title page with the following:Title of paperStudent’s nameCourse name and numberInstructor’s nameDate submittedUse at least five scholarly sources in addition to the course text and the article being evaluated.Document all sources in APA style as outlined in the Ashford Writing Center.Include a separate references page that is formatted according to APA style as outlined in the Ashford Writing Center.

Carefully review the Grading Rubric for the criteria that will be used to evaluate your assignment.

CRJ 512 Week 2 ssignment – Victim’s Role in Victimization

Victim’s Role in Victimization

In Chapter 3 of the text, Siegel discusses victims and victimization. Victimization theories argue that victims are sometimes responsible for their own victimization. There are three primary theories of victimization that attempt to explain the aforementioned. The theories focus on victimization as it relates to conventional crimes. In your paper, Explain how victims can protect themselves from being victimized.Discuss when and where the rates of victimization are the highest.Select one of the four theories of victimization discussed in the Siegel (2015) text, and analyze how the ideas contained therein can be applied to the study of victimization.

Your paper must

Be three to five double-spaced pages in length (not including title and references pages) and formatted according to

APA style as outlined in the Ashford Writing Center.Include a separate title page with the following:Title of

paperStudent’s nameCourse name and numberInstructor’s nameDate submittedUse at least five scholarly sources in addition to the course text and the article being evaluated.Document all sources in APA style as outlined in the Ashford Writing Center.Include a separate references page that is formatted according to APA style as outlined in the Ashford Writing Center.

Carefully review the Grading Rubric for the criteria that will be used to evaluate your assignment.

RJ 512 Week 3 onflict riminology and Sociology

onflict riminology and Sociology

The concept of critical criminology has been prevalent among criminologists for decades. A derivative of Marxist Theory, the primary focus of conflict criminology is the disparities linked to economic, social, and political affiliation.

Chapter 8 in your primary textbook and the SU Professor ichalsen video discuss social conflict and critical criminology (Siegel, 2015, & Michalsen, 2011).

In your paper

Explain how conflict theory is related to both criminology and sociology using appropriate terminology. Discuss how politics play a role in conflict theory using appropriate terminology.

Discuss how politics influence crime rates of the lower class using appropriate terminology. Evaluate various sociological schools of crime causation using appropriate terminology. Your paper must

Be three to five double-spaced pages in length (not including title and references pages) and formatted

according to APA style as outlined in theAshford Writing Center.

Include a separate title page with the following:

Title of paper

Student’s name

Course name and number

Instructor’s name

Date submitted

Use at least five scholarly sources in addition to the course text and the article being evaluated. Document all sources in APA style as outlined in the Ashford Writing Center.

Include a separate references page that is formatted according to APA style as outlined in the Ashford Writing Center.

Carefully review the Grading Rubric

CRJ 512 Week 4 ssignment Controlling Violent Crime

Controlling Violent Crime

There are many factors that can be associated with the cause of violent crime. Research suggests that some of the factors include severe mental health abnormalities, children who are consistently exposed to violence at home, firearm availability, the independent subculture of violence, and the socialization process, just to name a few. In addition, it has also been found that when homicide occurs, there is often a preexisting relationship that is present. Some relationships include a romantic relationship, narcotic seller/narcotic buyer relationship, or a gang rivalry. Despite the understanding of the aforementioned, criminal justice professionals still have difficulty controlling

homicides. Review Chapter 10 in your primary text, and watch the videourder Capital USA Ganglands of Chicago ,

which discusses the high murder rates in Chicago and focuses on contributing factors (Siegel, 2015; Danzo1212, 2013). In your paper,

Critique a criminological theory that explains why homicides occur.

Discuss ways to decrease and control homicides in the United States.

Discuss some of the factors of focus of the various sociological schools of crime causation that explain why murder occurs.

Your paper must

Be three to five double-spaced pages in length (not including title and references pages) and formatted

according to APA style as outlined in theAshford Writing Center.

Include a separate title page with the following:

Title of paper

Student’s name

Course name and number

Instructor’s name

Date submitted

Use at least five scholarly sources in addition to the course text and the article being evaluated. Document all sources in APA style as outlined in the Ashford Writing Center.

Include a separate references page that is formatted according to APA style as outlined in the Ashford Writing Center.

Carefully review the Grading Rubric for the criteria that will be used to evaluate your assignment.

CRJ 512 Week 5 Social Bonding Theory

Social Bonding Theory

Travis Hirshi’s social bonding theory is a form of social control. While other criminological theories attempt to explain why crime occurs, social bonding theory explains why people conform to the norms of society and away from deviant and antisocial behaviors. Many argue the threat of punishment as being a deterrent. However, Travis Hirshi, in his contentions, believes there are other factors beyond punishment that are responsible for conformity. Review Chapter

7 in your primary text, and watch The Social Bond Theoryvideo, which provides examples of the four elements of the

theory (Siegel, 2015; Hiemstra, 2013). In your paper,

Explain Travis Hirschi’s social bonding theory.

Describe the four elements of social bonding theory.

Discuss how the social bonding theory affects conformity in America.

Discuss the relationship between social bonding theory and the various sociological schools of crime causation.

Your paper must

Be three to five double-spaced pages in length (not including title and references pages) and formatted

according to APA style as outlined in theAshford Writing Center.

Include a separate title page with the following:

Title of paper

Student’s name

Course name and number

Instructor’s name

Date submitted

Use at least five scholarly sources in addition to the course text and the article being evaluated. Document all sources in APA style as outlined in the Ashford Writing Center.

Include a separate references page that is formatted according to APA style as outlined in the Ashford Writing Center.

Carefully review the Grading Rubric for the criteria that will be used to evaluate your assignment.

RJ 512 Week 6 Final Paper – riminological Research Paper

riminological Research Paper

Offenders commit crimes for different reasons. Criminological theories attempt to explain why crimes occur. For the Final Paper, you will evaluate the theoretical study of crime and crime causation by examining the crime of an offender and applying a criminological theory discussing why the offense occurred.

You must discuss both the offender and the crime in detail. Additionally, you must research the criminological theory to be used; discuss the theorist responsible for coining the theory, the year it was created, the premise of the theory, and how it is applicable.

Below is a list of offenders that were reported in the media as a result of the heinous nature of their offense. Select one of the offenders, and research their crime. You may only use scholarly sources when citing in your paper. Wikipedia is not an acceptable source.

First, select an offender from the list of offenders.

Offenders

Alex and Derek King (12 and 13 when they killed their father)

Andrew Luster (Cosmetic fortune heir who was convicted of drugging, raping, and videotaping assault of young women)

Bernard Madoff (perpetrated world’s largest Ponzi scheme, bilking investors of billions of dollars) Charles Cullen (Most prolific serial killer in New Jersey history, killed patients with drugs from the hospital) Cheng Chui Ping (Smuggled thousands of Chinese immigrants to the United States)

Eric Rudolph (Serial bomber responsible for several anti-abortion and anti-gay bombings, killing two and injuring 111)

Jesse Timmendequas (Raped and murdered a seven-year-old girl)

Joel Steinberg (lawyer who beat six-year-old daughter to death)

John B. Taylor (former Wendy’s manager who robbed and shot seven employees) Kathy Boudin (radical involved in robbery that led to the death of two police officers and a security guard) Ken Lay (Enron accounting fraud, wiped out employee-stockholders’ pensions)

Michael Devlin (kidnapped and sexually abused two boys while living openly as their “father”) Robert Chambers (nicknamed the “Preppie Murderer,” killed 18-year-old woman in Central Park) Sante Kimes (grifter who, with son, murdered elderly socialite to get townhouse)

Seung-Hui Cho (South Korean student who killed 32 people and wounded 17 others at Virginia Tech) Susan Smith (falsely claimed carjacking to cover drowning of her children)

Zacarias Moussaoui (would-be 9/11 hijacker now serving life sentence in federal prison) Then, select one theory from the list.

Theories

Age-Graded Theory

Anomie Theory Arousal Theory

Behavioral Theory

Biochemical Theory

Cognitive Theory

Control Balance Theory

Critical Criminology

Critical Feminist Criminology

Cultural Deviance Theory

Deviance Place Theory

Differential Association Theory

Differential Coercion Theory

Evolution Theory

General Strain Theory

Instrumental Theory

Integrated Cognitive Antisocial Potential (ICAP) Theory

Interactional Theory

Left Realism Theory

Lifestyle Theory

Rational Choice Theory

Theory of Crime and Genetic Theory

After you research the criminological theory and the case, your paper must

Explain the theory in detail.

Discuss the theorist responsible for coining the theory including the year the theory was created. Describe the premise of the theory.

Explain how it is applicable.

Discuss both the offender and the crime in detail.

Discuss how the theory explains the actions of the criminal selected from the list above.

The Final Paper

Must be three to five double-spaced pages in length (not including title and references pages) and formatted

according to APA style as outlined in the Ashford Writing Center.

Must include a separate title page with the following:

Title of paper

Student’s name

Course name and number

Instructor’s name

Date submitted

Must use at least five scholarly sources in addition to the course text.

Must document all sources in APA style as outlined in the Ashford Writing Center. Must include a separate references page that is formatted according to APA style as outlined in the Ashford Writing Center.

Carefully review the Grading Rubric for the criteria that will be used to evaluate your assignment.

#ASHFORD CRJ 512 Criminological Theory – Entire Course

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ASCM 629 Week 7 – Midterm Examination

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SUPPLY CHAIN LOGISTICS MANAGEMENT MID-TERM EXAMINATION

Each essay answer for questions 1 through 10 is worth ten points. Please use a between 150 and 300 words per answer. Your answer may include content from text or readings, conference discussions, or relevant workplace examples. These must not be merely cut-and-pasted from other sources. Please do not contact a UMUC Reference Specialist in developing any answer, as discussed in the syllabus. Please save the examination with answers as a Microsoft Word document under a new filename the includes your last name, section 9020, and “midterm.” An example is \scheer9020midterm.doc .

Please include your name and section number at the heading inside the document. Answers should appear in order, from one through ten. Please make sure you have an answer for each question before submitting it for grading. Completed exams are to be submitted in the mid-term examination assignments folder. These are due before the date indicated in your course schedule. Note that your assignments folder is locked after this time and the exam cannot be submitted.

The test represents 30 percent of your total class grade, so please spend quality time in preparing answers. I estimate that it will take about four to six hours to answer all ten questions; perhaps shorter for some students and more for others.

Please summarize reasons why purchasing is no longer a clerical responsibility but has become a strategic priority.

Describe strategic sourcing as a part of the process to developing a high-performance, sustainable supply base.

Describe and illustrate three issues associated with aligning purchasing objectives with overall organizational objectives.

Why is fostering collaborative supplier relationships at the core of successful supply chain management?

What are issues with an outsourcing decision that affect:

a) Internal or external resources;

b) Transactions costs; and,

c) Business risks.

Illustrate three procurement issues associated with technology innovation.

Describe and illustrate three sustainability challenges within a supply chain.

What is meant by service and services operations within the context of a service-based supply chain?

Illustrate three transportation linkages between logistics management and sustainability.

SCM Globe Simulation: What is the one change that you made which had the most favorable impact upon supply chain effectiveness and efficiency? Please describe the issue which existed, your action, and the results. This discussion must be supported by measurable improvement and the supply chain must be at least as stable as it was prior to the change.

#ASCM 629 Week 7 – Midterm Examination

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AS 260 Kaplan Medical Assignment

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Supply List (Document)

Assignment: Type out each question then the answer to each slide.1. Make a list of six, of the necessary equipment and supplies that should be present for a complete physical examination 2. Be sure to show how the equipment is used, for each piece of equipment 3. Summarize the sequence of procedures for the examination.

Sepsis (Document) 1. List each type of sepsis, 2. Identify causes of each, 3. List prevention techniques, 4. Compare and contrast each type.

Create Power Point: Include cover slide/reference slide.

Physical Examinations 1. Identify an illness or disorder that is found by physical examination. 2. What are the steps in the exam? 3. Compare the normal finding to the abnormal finding. Is this a commonly used physical exam evaluation or one only done if the illness is suspected? Complete a power point with title/reference slides and show pictures of instruments that will be used.

#AS 260 Kaplan Medical Assignment

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AMP 492 Organizational Change and Development Entire Course

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AMP 492 Organizational Change and Development Entire Course

AMP 492 Module 1 DQ 1

Describe a change situation that you have participated in or observed. What lasting images do you have, both good and bad, that may be useful in this course?

AMP 492 Module 1 DQ 2

Using the cases described in chapter 1 of the textbook as a reference, describe why there are limits on what managers of change can achieve.

AMP 492 Module 2 DQ 1

After reading the “Chipping Away at Intel” case study, what was a pressure for change (internal, external, or environmental)? Give an example of a similar pressure for change that was experienced by another organization (in the news, where you worked, or any other organization).

AMP 492 Module 2 DQ 2

Explain the difference between first-order and second-order change and cite an example you have either been involved with or observed.

AMP 492 Week 2 Assignment Pressures for Change

Details:

Read the “Chipping Away at Intel” case at the end of chapter 3 in the text. In a paper of 750-1,000 words, address the following questions that relate to why organizations change.

1. Of the environmental pressures for change (fashion, mandated, geopolitical, market decline, hypercompetition, reputation and credibility), which one(s) was/were experienced by Intel, and what facts from the case support your choice(s)?

2. Of the internal pressures for change (growth, integration, collaboration, reestablishment of organizational identities, new broom, and power and political pressures), which one(s) was/were experienced at Intel, and what facts from the case support your choice(s)?

3. Are there limits to the changes that can be accomplished at Intel? Why or why not?

4. Describe why it is important for change managers to have a clear, personal understanding about the pressures that lead to change.

Prepare this assignment according to the APA guidelines found in the APA Style Guide, located in the Student Success Center. An abstract is not required.

Directly quoted source material may not exceed 10% of the paper’s content.

Due to its inherent unreliability, Wikipedia is not considered an acceptable source for use in academic writing.

Please refer to “AMP-492: Module 2 Pressures for Change Grading Rubric” for this assignment. Instructors will be using the rubric to grade the assignment; therefore, students should review the grading rubric prior to beginning the assignment to become familiar with the assignment criteria and expectations for successful completion of the assignment.

AMP 492 Module 3 DQ 1

Explain this statement by Palmer, Dunn, and Akin on page 122 of the textbook: “The apparent option of not using a model (for diagnosis) is not a real option; the choice is whether we use one that is explicit or one that is implicit.”

AMP 492 Module 3 DQ 2

Would the image of change chosen affect the diagnostic model used? Explain why and how, or why not with examples based on the readings thus far in the course.

AMP 492 Module 4 DQ 1

Select two reasons why people resist change and, for each of them, suggest a method for overcoming that resistance. Which two types of change resistance do you think are most common and why?

AMP 492 Module 4 DQ 2

The lecture and textbook state that some change is welcomed and embraced. Describe why some change is viewed favorably and describe what change leaders should learn from the idea of “welcomed change.”

AMP 492 Week 4 Assignment Boeing

Details:

Read the “Boeing” case study at the end of chapter 5 in the textbook.

Create a PowerPoint presentation of 10-15 slides (including title and reference slides) that teaches one or more of the diagnostic models from chapter 5 to a group of students.

Select one or more of the diagnostic models that you believe provides a framework for identifying the key factors in the Boeing case. Using the speaking notes area where appropriate, address these specific points:

1. Describe the advantages of using a diagnostic model.

2. Explain why the chosen model is appropriate for this case.

3. Assess the organization’s readiness for change.

4. Recommend three “next steps” for Boeing leadership.

5. Use the speaking notes area, where appropriate, to ensure that you address all aspects of the assignment.

Grading will be based on content, support for the change model selected, persuasiveness of argument, grammar, word-use and spelling, and visual appearance.

While APA style format is not required for the body of this assignment, solid academic writing is expected and in-text citations and references should be presented using APA documentation guidelines, which can be found in the APA Style Guide, located in the Student Success Center.

Please refer to “AMP-492: Module 4 Boeing Grading Rubric” for this assignment. Instructors will be using the rubric to grade the assignment; therefore, students should review the grading rubric prior to beginning the assignment to become familiar with the assignment criteria and expectations for successful completion of the assignment.

AMP 492 Module 5 DQ 1

Max Points: 5.0

Chapter 7 in the textbook says that when you consider coach, interpreter, director, and navigator as change managers, you should assume that they have an active role in the initiation, support, and outcomes of organizational change. What does that mean and why is it significant?

AMP 492 Module 5 DQ 2

If multiple changes were occurring simultaneously in an organization, would it make sense to merge them into one large change initiative? Why or why not?

AMP 492 Module 6 DQ 1

Visions fail for many reasons, as noted in the textbook. In the “Role of Vision at Mentor Graphics” case study at the end of the chapter, why did the vision at Mentor Graphics fail?

AMP 492 Module 6 DQ 2

Should organizations have both a vision statement and a mission statement? If you were to lead an organization and you could have only one, a mission or vision statement, which would you choose and why?

AMP 492 Week 6 Assignment Vision Statement Paper

Details:

Conduct research on the vision statements of organizations. Find a vision statement that you feel provides an engaging picture of the future of an organization of your choice and has enough detail that others can relate to it in a meaningful way. In a paper of 750-1,000 words, address the following:

1. Explain the difference between a vision statement and a mission statement.

2. Explain how the vision statement you chose is appropriate for the organization.

3. Describe why having an appropriate vision can help an organization.

4. Does the vision statement encourage organizational change? Why or why not?

5. What is the current vision statement and how would you improve the vision statement for the organization you chose? What is the rationale for your recommendation?

6. Note that some organizations may use the term “vision statement,” while others may use language such as “our vision” or simply “vision.”

Prepare this assignment according to the APA guidelines found in the APA Style Guide, located in the Student Success Center. An abstract is not required.

Directly quoted source material may not exceed 10% of the paper’s content.

Due to its inherent unreliability, Wikipedia is not considered an acceptable source for use in academic writing.

Please refer to “AMP-492: Module 6 Vision Statement Paper Grading Rubric” for this assignment. Instructors will be using the rubric to grade the assignment; therefore, students should review the grading rubric prior to beginning the assignment to become familiar with the assignment criteria and expectations for successful completion of the assignment.

AMP 492 Module 7 DQ 1

Some experts say that effective communication is the most important factor in successfully leading change. Do you agree, and can you cite examples that support your view?

AMP 492 Module 7 DQ 2

When communicating a change, which role is more important: reporter of information or sense maker? Why?

AMP 492 Module 8 DQ 1

Which of Kotter’s 8 steps are critical to sustaining change? (You can list multiple steps.) Why do some change leaders fail to properly address sustaining change?

AMP 492 Module 8 DQ 2

Why is the celebration of milestones important when implementing major change? Explain your position.

AMP 492 Week 8 Assignment CLC: Transformation at the IRS

Details:

This is a CLC assignment.

Read the “Transformation at the IRS” case study. In a paper of 1,250-1,500 words, with your instructor-assigned group, address the following:

1. Who are the stakeholders in this case, and which ones are most important. Why?

2. What prompted the change effort, and what was targeted to change?

3. Why was the proposed change controversial?

4. Evaluate the change using Kotter’s 8-step model and explain how it was used, or could have been adopted for use, in this case.

5. After this case took place, the IRS considered outsourcing their collections (overdue tax collections). Would you recommend this plan? Why or why not?

6. What are some of the managerial challenges facing the IRS going forward?

Prepare this assignment according to the APA guidelines found in the APA Style Guide, located in the Student Success Center. An abstract is not required.

Directly quoted source material may not exceed 10% of the paper’s content.

Due to its inherent unreliability, Wikipedia is not considered an acceptable source for use in academic writing.

Please refer to “AMP-492: Module 8 CLC: Transformation at the IRS Grading Rubric” for this assignment. Instructors will be using the rubric to grade the assignment; therefore, students should review the grading rubric prior to beginning the assignment to become familiar with the assignment criteria and expectations for successful completion of the assignment.

AMP 492 Week 8 Assignment Peer Evaluation Form

Details:

Complete the “AMP-492 Module 8 Peer Evaluation” form.

Rate yourself as well as your team members and support your assessment of each person.

These ratings are confidential and will not be shared with the team.

The grade for this assignment will be the grade average you receive from your teammates.

Failure to submit this assignment will result in a grade of zero, regardless of the team’s assessment of your participation in the CLC assignment.

#AMP 492 Organizational Change and Development Entire Course

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