So true!!!
Things your esthetician/stylist wishes they could tell you...
Iâve worked in a few different salons. I have fond memories of working with strong women, harsh chemicals, and tedious tasks. Donât get me wrong here- the people working on your hands, feet, faces, hair and body parts LOVE THEIR WORK- but there are a few things that you should know, that will make their lives a little bit easier. Now that Iâm not working in the industry, I have nothing to lose by writing, and sharing this with you. I hope that my former coworkers, some of the most amazing people Iâve ever known, will benefit from it.Â
1.) PREBOOK YOUR APPOINTMENTS
If you have a positive experience and like the person who does your service- book your next appointment with her before you leave the salon/spa. I cannot stress this enough. Many of the shifts in the salon industry are given based on appointments booked- so if this awesome stylist/esthetician that you just had doesnât have pre-booked appointments- she also might not have work. I know youâre busy- and you donât know what your schedule is going to look like in the next few weeks/months⊠but by prebooking (you can always change your appointment later) you could be ensuring that your esthetician has a job. Even the greatest, most experienced salon professionals depend on their repeat clients. Plus- youâll only be able to blame yourself if you donât pre-book and suddenly you canât get your christmas-tree nail art done on Christmas eve because the ONLY girl who does nail art is totally booked. BE THE REPEAT GUEST!
2.) SHOW UP
If you make an appointment- show up for it. If you canât make it- call to cancel. Often times, if you donât show for a 2 hour hair appointment, it means that your stylist loses 2 hours of pay. If you call to cancel, your stylist will likely be able to find someone else to take your spot, and not lose money. I would hate to think that my actions directly impacted someoneâs ability to pay their rent, but when you donât come to your appointment, and you donât give heads up, thatâs exactly what can happen. Not to mention, if you make a habit of it, you could get blacklisted and not be able to get your favorite person to work on you next time.Â
3.) DONâT EXPECT MIRACLES
These people WILL do their best. You are literally a walking advertisement for these professionals. So, when you ask for something, they will do everything in their power to make it happen. HOWEVER- if you box-dye your hair black, and are expecting to leave the salon as a platinum blonde, you are likely to be disappointed. If you want a beautiful french manicure but you pick at your cuticles and bite your nails, you are likely to be disappointed. If you tweeze your eyebrows between visits, but want to look like Kim Kardashian, you are likely to be educated in the wonders of makeup (and possibly disappointed).Â
Realistic expectations arenât always easy- but theyâll make everybodyâs life better. TRUST these stylists when they advise against something, and know that if an esthetician says that a french manicure might not turn out like you hope- sheâs going to try her darndest to make it happen anyway.
4.) WAXING ETIQUETTEÂ
Body hair needs to be long enough to lay flat, or it wonât get picked up by the wax. HAVING SAID THAT- if you your hair is long enough to curl around your finger⊠itâs too darn long. Hair that is too long WILL wax but it will hurt about 13,250,000x more than if the hair was the appropriate length. Whatâs that length? About as long as your pinky fingernail, or the eraser on a pencil. Thatâs the sweet spot. Too much longer, and itâs gonna hurt significantly more- too much shorter, and the hair wonât lift.  If your esthetican provides you with a wipe or cleansing option- use it. I donât think I need to explain that one- just be considerate. If you have questions about waxing- ask them. DO NOT TAN! For goodness sake! This might sound like anti-cancer propaganda (but seriously- itâs 2015), but your skin can legitimately lift right off⊠leaving you AND your esthetican scarred for life. Donât tweeze between appointments unless advised otherwise. Thereâs probably lots more- but those are the main ones, I think.
5.) TELL THEM WHAT YOU WANT
Some people like things to be done âJust Rightâ. Nothing wrong with that, folks. You like your french lines thick? Like your bangs SUPER-blunted? Want light pressure during your massage? GREAT- give your service provider a heads up. They might be great at chit-chat, and remembering how you like your coffee⊠but theyâre not mind readers. They would MUCH rather (I promise) have you give explicit detail as to what you want, then have you ask them to redo their work after completion. I can verify that there is honestly nothing more frustrating than finishing a job to a point where you are satisfied and having your client say- âOh⊠those french lines are really thin- could you make them thicker?â
If you notice that something isnât quite what you like- tell them right away!Â
6.) IF YOU ARE VERY SICK/CONTAGIOUS- CONSIDER RESCHEDULING
Massage therapists and estheticians especially work in very close, closed-off quarters. If theyâre rubbing your face/head/etc and youâre breathing your very thankful, but infected breath all over them⊠theyâre going to get sick. They know it too, as theyâre sitting there. Youâre breathing through your mouth, or dripping from your nose all over the place- and theyâre thinking *I can feel myself getting sick already*.Â
They 100% canât afford to be sick, I promise. So if youâre a walking illness factory- rebook for when youâre feeling better.
7.) CASH TIPS
Tip with cash. Tip with cash. ALWAYS try to tip with cash! This doesnât just apply to the salon environment- but every environment. Cash tips are easily accessible, and often can be spared the vigorous taxation process that debit/credit tips go through. Also- try to remember to bring a tip, even if youâre using a gift card. **If youâre not tipping, start tipping**
8.) ITâS NOT ALWAYS THEIR FAULT
If you are late, for example, and are booked for a manicure.. and you request a french manicure, with extra glitter and a painting of the statue of liberty on your index finger, and your middle name spelled out in Hebrew on your thumb⊠your nail tech/esthetician will do their best to make it happen. IF, however, they canât- itâs probably not their fault. Thereâs a good chance that sheâs already running late for her next client, has had to skip/shorten her lunch, or was done her shift 20 minutes ago. Try hard to be patient and understanding. They will always try to make you happy- but some things just canât be done.
9.) TELL YOUR FRIENDS HOW GREAT YOUR EXPERIENCE WAS
Thereâs nothing more flattering than a client referral. Word of mouth is a salon professionalâs best advertising. Spread the word. Post pics on instagram/facebook/tumblr⊠tell the world that YOUR STYLIST/NAIL TECH/MASSAGE THERAPIST/ESTHETICIAN is the best!
10.) GIVE THE FRONT DESK A BREAK
If your esthetician nips your cuticle accidentally or doesnât quite capture the brow shape you want⊠or your hair stylist just canât quite match the Jennifer Anniston picture you brought in (sheâs probably crying about it in the staff room), itâs totally okay to let front desk know. Itâs SO NOT OKAY to give front desk a third-degree about customer service, standards, business, or anything else. The front desk people who work in spas and salons have to deal with SO MUCH MORE than you will likely ever know- so just be patient and kind to them, and itâll pay off.
11.) LISTEN TO THEIR ADVICE
If theyâre giving you product recommendations, lifestyle tips, food recommendations, service recommendations⊠listen to them! They want whatâs best for you, I SWEAR. If your nail tech says 'hand lotion would really help with your hangnailsâ- she means it. If your stylist says 'you really should try to come in for a cut more often, it would help your hair to grow longerâ- she means it. If your esthetician says 'drink more water and your skin wonât be as flakyâ- she means it. If your massage therapist says 'practice some deep breathing and stress relief techniques to help your tense shouldersâ- she means it. You see what Iâm getting at here? They donât have a hidden motive. They really just want to see you be the best you can be! Listen to their advice, and ASK for recommendations if you need them.
12.) BE KIND
Okay, last one. This applies to everybody all the time, of course- but Iâm speaking specifically about salon/spa professionals here. Think for a moment about the work theyâre doing for you. Clipping your toenails because you just havenât had time? Washing your hair for you and doing that amazing scalp-rub thing? Rubbing the stress-knots out of your butt-cheeks? Try not to drop lines like: âUgh.. if I had to touch feet, Iâd gag.â or âI donât know you can put your hands on peopleâs bare skin like that.â or âI could never wash someoneâs stinky head.â - Thatâs actually really insulting. These people have CHOSEN this career path, so respect it. These people do some incredible things for us. Letâs all be nice to them.Â
Thanks for reading! Please share with your friends!
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