glakzg

[glakzg]

I posted this yesterday I added a follow up at the end.

***BEST BUY.****Don't buy appliances from this company!! According to Jane at the Geek Squad she reports to no one! No one is her supervisor and she hangs up on you instead of answering questions!!

They use a bait snd switch routine with regard to protection plans. If you exceed the manufacturer warranty they don't cover it for appliances, but when you purchase they tell you they offer renewable extended warranty coverage!!!

*** Follow Up****

So I spent a total of 4 hours and 23 minutes on hold while trying to call the Hamburg Best Buy store. I dialed the 824-2670 number in area code 716 each time After going through the automated prompts (after on hold for minimally 46 minutes) and asking for the store clerks; I got a person who said her name was "Charlene" with, heavily accented speech, after I went through my issue , she acknowledged she could not assist me as she was located in India. She then said she would transfer me to the Hamburg store. The next woman I spoke with I asked for the store manager. She said she was not in a store. I asked where she was located she stated she was in Panama.

I suspect "Jane" was also in India based on her dialect.

Once I got what sounded like the store picked up, but no one spoke. The line was open and I could hear people in the background, but no one spoke on the phone.

To recap, I dialed a local number and spoke with India x2 and Panama x1. I never spoke with the Hamburg store and no one could assist me in contacting them! I did post this on their facebook page as well!

[glakzg]

****BEST BUY******Don't buy appliances from this company!! According to Jane at the Geek Squad she reports to no one! No one is her supervisor and she hangs up on you instead of answering questions!!

They use a bait snd switch routine with regard to protection plans. If you exceed the manufacturer warranty they don't cover it for appliances, but when you purchase they tell you they offer renewable extended warranty coverage!!!

[glakzg]

I have to sound off about FedEx! They suck! I had ordered something, and received confirmation via text that it would be delivered Saturday. At 8:00 PM Sat. I had not received it. The online tracking, at that point, still showed it being delivered Sat. I called the vendor and they found the tracking was changed to Sunday. When I did not receive a delivery on Sunday, I checked the tracking, which still shiwed Sunday delivery. I called the vendor and they said delivery had been Changed to no delivery information noted.

I called FedEx and their call center of course, couldn't tell me anything. They assured me someone would call me this morning. Of course it is now after 5PM Monday and no one has called! Their tracking now shows delivery today.

I called FedEx and asked to speak with a Supervisor, since I had no call back during the morning. I got quite the run around. After a good 1/2 hour going back and forth and being told I could not speak with ANY supervisor in any area; I asked to speak with the CEO. I was transferred yet again to "administrative support staff". This female assured me that I would receive a call before 5PM today. It is now 6PM and I havecreceived no call. I looked up the corporate office number and asked to speak with Mr. Smith, CEO. The switchboard operator stated she would give him the message. I am not holding my breath!

In the meantime I received my order, the box had been opened and retapped, but had all items present.

In order for FedEx to show some accountability for their delivery and to assist education and training for drivers. Also tracking packages should be more transparent and reaching supervision should be made easier.as well.

I am totally disgusted with this carrier.