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VICIDial Development: Building Blocks for Call Center Excellence and Advancement

Discover cutting-edge VoIP solutions tailored to your needs with one of India's premier providers. Specializing in VoIP development and communication solutions, our services extend to comprehensive support for open-source VoIP platforms like VICIDial. Elevate your call center experience with our range of services designed to enhance the competitiveness and functionality of VICIDial. Unlock the full potential of VICIDial with our tailored development services. Get in touch to learn more about how we can empower your call center solution for success.

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The Ultimate Guide to VoIP Faxing Solutions: Everything You Need to Know

It is a leading VoIP development company that has developed several tailored communication tools to empower businesses with the power of a more reliable, scalable, and robust communication tool. The company offers one of the best VoIP faxing solutions that is developed with the most competitive and advanced features. This solution provides superior digital faxing experience.  

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To empower businesses with the best and most reliable communication and collaboration solutions. Call center solutions are one of the top products of the company that are popular for their competitive features and other outstanding components.

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It is an open source framework in the VoIP industry that is used for Asterisk solution development. It provides you with the building blocks to develop any custom VoIP based communication tool.

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OpenSIPS 3.4.x is the latest stable release of this open-source communication engine, offering a powerful and flexible platform for building next-generation telephony services. This LTS (long-term support) version prioritizes consolidation of past improvements, including performance enhancements and comprehensive testing, while still delivering new functionalities like script improvements and module updates. OpenSIPS 3.4.x empowers developers and businesses to build reliable, efficient, and scalable communication solutions.

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The FreeSWITCH v1.10.10 release delivers critical security fixes, expands compatibility with Debian 12 Bookworm, OpenSSL 3, and FFmpeg 5. This upgrade also resolves static analysis bugs for increased code quality on MacOS and introduces APIs for avoiding memory allocation within a session's pool. Whether you use Raspberry Pi or a multi-core server, FreeSWITCH v1.10.10 provides a versatile, software-defined telecom stack for unlocking the telecommunications potential of any device. Upgrade today to experience enhanced security, wider compatibility, and improved performance.

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The compelling advantages of integrating a Mobile SIP Dialer with a Cloud PBX system. It outlines the benefits for customers, emphasizing the convenience, flexibility, and enhanced communication experience that this powerful combination offers in today's mobile-driven world.

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In today's fast-paced business landscape, legacy call centers must adapt and modernize to remain competitive. VICIDial, a leading open-source call center software, offers a powerful solution through theme customization. This infographic explores how VICIDial Theme Customization can transform outdated call centers into agile, customer-centric operations. Modernize your legacy call center with VICIDial Theme Customization to stay competitive, deliver exceptional customer experiences, and thrive in today's dynamic business environment.

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Are you looking to harness the full potential of FreeSWITCH for your business? Look no further! Our top-notch FreeSWITCH development services are here to take your communication infrastructure to new heights. This infographic presents an overview of our benefits of FreeSWITCH development solutions, tailored to meet the diverse needs of modern businesses.

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DevOps vs. Agile: How Are They Different?

There are three key milestones in the progress of software development. The waterfall technique, which focuses on the time necessary to release a product, was introduced first. The Agile approach followed, which improved the development life cycle. The Agile model has been in the industry for a long time. It has several other models as well such as Agile SAFE, Agile XP, and more. The next invention in the software development lifecycle is DevOps.  It aims to bring development and operations together as a single team. If implemented correctly, DevOps boosts productivity, promotes collaboration, and produces greater output. This is the reason DevOps is gaining so much popularity across the globe. It is commonly implemented by a professional DevOps development company that knows its standards, implementation models, etc. The company can help in establishing a sync between development and operational teams.  

As Agile has been in the industry for many years and DevOps is rapidly gaining popularity, it becomes difficult for businesses to make a major decision. They are not able to decide whether they should stick to Agile or switch to DevOps. In this article, we will explore more about it.

Many organizations find it difficult to adopt Agile and DevOps solutions in software development. Understanding the differences between Agile and DevOps services is the first step in overcoming this impediment.

The focus and purpose

Agile

Agile emphasizes cross-functional team collaboration and the use of iterative releases. The Agile approach is primarily concerned with continuous modifications and incremental deployments following each sprint. Agile is used to manage complex projects and to allow for at the halfway point modifications.  

DevOps

DevOps focuses on bringing together the Development and Operations teams in a process of continuous development to make sure that continuous testing and development is practiced. DevOps developers emphasize continuous testing and quick delivery every few hours. The primary goal of DevOps is to manage end-to-end technical and business solutions with a focus on quickness.

Delivery and deployment

Agile

Agile development is organized into "sprints." After each sprint, incremental deployments are made. (usually a weekly or biweekly period).

DevOps

DevOps development companies aim for milestones and timelines, with the goal of delivering code to production on a daily basis or every few hours.  The purpose is to ensure daily uninterrupted delivery (or even every few hours).

Documentation

Agile

Agile highlights working with a small team for faster execution and risk minimization. Each team member who uses the Agile methodology develops the ability to execute any task and, as a result, becomes an all-around developer.  

DevOps

DevOps includes a diverse range of skill sets within a broader team comprised of different disciplines. To get better outcomes and success, a DevOps development company requires employees with diverse specialties and functional skill sets to share responsibilities.

Communication

Agile

Scrum is a popular approach for performing Agile software development. Every day, a scrum meeting is convened.

DevOps

Specifications and design papers are examples of DevOps communications. For the deployment method to function well, the operational teams of DevOps development companies must fully understand the software roll-out and its network/hardware consequences.

Documentation

Agile

To promote simplicity and flexibility in the entire development process, documentation is kept to a minimum.

DevOps

DevOps developers rely heavily on documentation. Detailed documentation of procedures, changes, information, and communication is critical for ensuring effective team collaboration.

Concluding notes

Although there are many apparent differences between DevOps solutions and the Agile approach and their basic objective of improving speed and delivering quality software is identical.  Agile and DevOps are not indistinguishable. Any organization that is using DevOps should not give up its existing Agile procedures. The best option is to hire a DevOps development company that can help a business to use Agile and DevOps at their best to enhance the operations of a business.

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Differences Between VoIP and WebRTC

WebRTC is relatively new in the market. On the other hand, VoIP has been around for decades as of now, which has emerged as a market for VoIP software development companies. But, as WebRTC is based on the VoIP module, understanding specific points based on VoIP vs. WebRTC is crucial. It is also necessary to know if you are interested in investing in building custom VoIP or WebRTC solutions. Focusing on the real difference between these two technologies will actually help you to move towards better help.

Understanding both VoIP and WebRTC:

Also known as Voice over internet protocol, VoIP is a procedure of transmitting bundled voice data to an IP network. This protocol was created to help out businesses to bypass the PSTN while sending and receiving voice calls. Right now, VoIP falls under the Communications over Internet protocol of VoIP. This stage will include video, text, voice, and various data types. A VoIP development company builds unified communication solutions by leveraging this characteristic of VoIP.

Apart from VoIP custom software development, you have WebRTC solutions or web real time communication technology. It is considered to be an open-source standard, which helps mobile apps and browsers to transmit data in real time. WebRTC uses simple APIs and communication protocols to support real time communication. It is a widely used technology to be seen these days.

The differences to follow:

The main difference while discussing VoIP vs. WebRTC is the technology used for the same. This description is targeted to be partially approximate as VoIP is a concept and not a technological layer. This gives a whole new perspective to VoIP software development. It signifies that most of the technology layers can be used while carrying out VoIP. 

On the other hand, WebRTC is just one technology layer and one efficient option to date. It consists of an ensemble of services, which are launched from your internet browser. The services have a program interface, used by various web applications. 

So, WebRTC can be targeted to be an extended version of VoIP. Even though there is a slight difference in VoIP that applies to internet browsers only, it is often targeted to be a good thing.

Similarities to follow:

Once you are sure of the difference between VoIP and WebRTC, you might want to check out some of the similarities as well before contacting a VoIP development company for your VoIP software development project.

VoIP was invented with the goal in mind to facilitate audio exchanges through the Internet, which improves the connection between individuals in general. 

WebRTC was invented following the same goal.

In both instances, transmissions take place in real-time with one’s interlocutor.

It helps to provide true flexibility in the equipment selection process.

Any device, which is linked to the vast world of the internet, can be used as a terminal potentially. Some of those examples are smartphones, tablets, computers, and more.

Location over here does not matter as long you have proper internet connectivity to follow.

The conclusion:

Understanding VoIP vs. WebRTC is important to know the right choice of work to invest in the right VoIP custom software development or development of the best WebRTC solutions. Use the power of WebRTC for customer engagement applications in real time via web browsers.

VoIP software development companies build SIP telephony solutions, which are easier to use and can be added to any existing system or used as an independent telecommunication solution. Both WebRTC and VoIP have their pros and cons, but the decision finally lands on what the business wants. Depending on your business communication objectives, a VoIP custom software development company would build the right communication solution for you.

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How Does FreeSWITCH Development Contribute to Build the Best and Scalable Platform?

We are living in a digital world, where everything is digitized, including communication. VoIP based communication is a subset of IP telephony, which makes it possible to conduct calls over internet lines. There are multiple technologies available to develop VoIP platforms with custom VoIP software development, but FreeSWITCH development services are the most popular ones because, with FreeSWITCH, it is possible to build the best and most highly scalable communication platforms.

Any type of enterprise grade communication and collaboration solution, from a simple fax server solution to a highly robust class 4 VoIP Softswitch can be developed with FreeSWITCH. All this is possible because of scalability and the best performance along with cross platform telephony solutions built by a FreeSWITCH custom development company by harnessing the potential of FreeSWITCH.

Let’s explore how FreeSWITCH development can build the best and most scalable telephony solutions in detail.

FreeSWITCH is compatible with multiple operating systems

Any VoIP and telephony solutions built with FreeSWITCH can be accessed via any operating system and platform because it is compatible with all different operating systems such as Windows, MacOS, Debian, Fedora/ CentOS, RHEL, and Ubuntu.

Single tenant and multi-tenant support

A FreeSWITCH custom development company can develop a single tenant or multi-tenant platform. Both single tenant and multi-tenant solutions can deliver excellent performance and provide robust platforms. On a single server, the FreeSWITCH communication solution with multi-tenant support can be deployed. Without increasing the cost of communication and collaboration, a multi-tenant system can be deployed and used, and excellent performance can be achieved.

Embedded with any application

One more reason people prefer to invest in FreeSWITCH development services is that it has core libraries and APIs. These can be integrated and embedded with any other VoIP or telephony solutions. This characteristic of VoIP based solutions can be used to build the most robust and scalable solution with low investment.

Flexible architecture

FreeSWITCH has flexible architecture and modular components. They can be used to build robust solutions that can support any number of concurrent calls. This makes FreeSWITCH reliable for building systems that can support a massive number of concurrent calls such as a multi-tenant fax server solution or a class 4 VoIP Softswitch solution. As FreeSWITCH is a highly scalable platform for VoIP software development, it makes it easier to scale up the platforms built with it to support other communication solutions.

Shared bridge

FreeSWITCH platform also supports using a shared line or bridge, which makes it possible to use a shared number to connect multiple users over a call. This makes it possible to develop scalable solutions that can lower communication and platform expenses.

XML configuration

One more useful characteristic of FreeSWITCH is XML configuration support. FreeSWITCH developers can develop scalable and the best communication platforms with automation features. As we all know automation can bring revolutionary changes to a business. With the flexibility of XML, different types of dial plan design and programming are also possible, which helps in building the best platforms with FreeSWITCH.

Concluding notes

FreeSWITCH has been adopted as one of the best platforms to build telephony solutions, but it is the most regarded technology used to develop multi-tenant platforms or telephony solutions that need to handle hundreds of concurrent calls. Along with the components mentioned in this article, it also supports wideband conferencing, Inband DTMF generation and detection, parallel and serial hunting, thread isolation, and multiple other features, which make it an ideal choice to build the best solutions by FreeSWITCH developers.

The popularity of FreeSWITCH development services is also increasing because it can build reliable, scalable, and robust platforms.

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The integration of AI-powered Bard and ChatGPT into VoIP systems is a game-changer for the communication industry. Complete guide to follow

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Top Reasons to Use VICIDial Services from a VICIDial Development Company

Open source solutions are popular because they are available for free, but can you use them in their original open source form? Well, you may use the system without any customization, but customization of the system makes it more relevant to your business and helps you leverage several other advantages. This applies to all open source solutions, including, VICIDial, which is one of the most popular open source call center solutions. Customization of this software performed by a reliable VICIDial development company can make things far better than what they can be in the original form.

You can get customization for the VICIDial theme or use any other VICIDial custom development services from either a freelancer or a company. There are multiple reasons to use customization services for your software from a company instead of a freelancer, which are briefly explained hereunder:

1. Experienced team

One of the major reasons to use a service from one of the top VICIDial development companies is that the company will have a team of developers instead of having just a single resource. This makes things more reliable because even if one VICIDial expert works on your project, he will have access to the expertise of other team members. He can discuss his doubts with other experts in the team to provide the best services to you. Moreover, in case the developer is absent or unavailable for any reason, then another developer would take over to provide you with the required VICIDial service on time.

2. On-time services

Another major reason and advantage of using VICIDial custom development services from the VICIDial development company is to deliver as per the stipulated deadlines. The companies are often more professional and give deadlines based on the exact estimation, unlike alternate options that may commit deadlines out of blue. Moreover, companies with a team of VICIDial experts will also have the bandwidth to handle multiple projects and still deliver all projects on time, as per the committed deadlines. This is unlike other options of freelancers in which they may take multiple projects and miss out on deadlines and give excuses. This can create major challenges for a business owner because time is money in business.

3. Value over money

Many businesses interested in using open source software find it expensive to use services from a company instead of freelancers or trying with an in-house team or expertise. However, it gives more value over money. The VICIDial development companies would have spent years catering to clients with different services like VICIDial custom theme development. The years of experience working with the same software sharpen the skills of the company and team. Thus, a company may charge high, but delivers the best output to give you high returns. Moreover, the time consumed by a company to deliver customization for the VICIDial system would be less than what a freelancer or your own team would take in most cases because of the specialization in the software. Moreover, you will not need to invest your time or any resource in managing and following up to ensure you get deliverables as per the predefined deadlines. All this and multiple other factors make sure that you receive excellent value over money by using customization services from a company that specializes in customizing VICIDial solution.

Concluding notes

In a nutshell, even if VICIDial is one of the best open source call center solutions, you may need customization services like VICIDial custom theme development to change the VICIDial theme to match your branding elements. The VICIDial development company has more benefits to offer compared to other alternatives. Thus, it is recommended to use a customization service from a reliable company for this software.

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Which Are the Popular WebRTC Solutions?

VoIP based communication systems are going through major and revolutionary changes due to the increasing demand for these communication systems. The top proprietary and VoIP open source software development companies are investing massive resources in research and development to invent amazing communication solutions by harnessing the power of major VoIP technologies, tools, and platforms. As WebRTC app development is gaining more and more fame, every WebRTC SIP.js development company and WebRTC development company is investing in inventing the best WebRTC solutions. 

With conventional names and new features, businesses and WebRTC developers are launching some amazing communication solutions. Along with innovative real time communication solutions launched by the top WebRTC application development companies, businesses are also interested in using the top and conventional apps built in WebRTC. This article shares the top WebRTC solutions that are popular among businesses with or without unique features. 

1. WebRTC client solution

It is one of the most popular web based real time communication solutions. This software is built with the top business communication features that are required in any enterprise or in a business team to have a conversation or conference with other team members, partners, investors, customers, prospective clients, etc. The WebRTC developers make it a perfect communication system that may require just a web link to get opened and connect to a live call or conference to have a conversation. This makes it very convenient for almost all users because they will not need to install the same software as the company has to offer. This solution can also be used to enhance the business decision making process with communication features like voice calls, video calls, chat, file share, image share, presentation mode, and more.

 2. Web conferencing solution

A WebRTC development company can also build a web conferencing solution that can be used to conduct multiparty conferences via a web browser. There will be different conferencing modes to serve different purposes of communication in a business. For example, a conference mode will let all parties communicate their thoughts by having a web conference. The presentation mode will let the speaker deliver a session or conduct a webinar. The video conferencing feature blended with web conferencing can be used to run a video conference to have a sales call, product demo or launch call, investor meetup, and more. 

3. WebRTC SIP.js solution

The new and innovative approach VoIP open source software development companies are investing in WebRTC app development using both WebRTC and SIP. This helps in adding the features and strengths of both WebRTC and SIP.js into a single application and leverages several advantages. This solution helps in making real time communication and also using all advantages of SIP communication. 

4. Webphone

The webphone is one of the conventional solutions made available by a WebRTC development company. It is similar to a SIP Softphone, which can be a mobile SIP dialer or a PC dialer. The advantage of using this type of Softphone is that it can be integrated into the software you are using. So users don’t need to switch back and forth between two systems. Moreover, it does not require any third party software or app installation and configuration, which makes it a preferable solution for many businesses. 

Concluding notes 

These are the top four communication solutions developed by a WebRTC SIP.js development company in building different communication applications. In fact, several companies are investing in out of the box WebRTC app development. That means you can expect more revolutionary solutions that are leveraging the real potential of WebRTC and in some cases empowered with SIP technology. The market and innovative space are limitless and the top companies are investing in making the best solutions for all types of communication companies. 

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Top VICIDial Services Available with Years of Experience of VICIDial Development Companies

VICIDial has been one of the top open-source platforms in the VoIP industry. For many years, it has been offering a reliable call center software platform to global businesses and call centers. This open-source call center solution has gone through several revolutionary transformations to meet changing needs of the market, businesses, and consumers. This has made it more adaptable and versatile software. Businesses often adopt this software but do not have expertise in customizing it as per their needs. At the time, they can use VICIDial services from one of the reliable VICIDial development companies.

Depending on the years of experience the VICIDial development company has, it can provide you with different services. The brief of the top services for this open-source call center solution offered by the top companies with rich experience are as below:

VICIDial custom theme development services

Customization of the theme and skin of this call center software is a quite common demand for businesses adopting it. It can be white labeled with a custom theme as it is an open-source solution. As it is one of the most common demands and needs of call centers that use this software, VICIDial custom theme development service is one of the major services offered by the companies.

VICIDial theme integration services

Along with custom development, call centers using this software for call centers also have options of using readymade VICIDial skin and theme integration with some customization. The businesses can choose their preferred theme from the open market or paid providers and pass it with source code to the experienced company to customize it. VICIDial theme integration will include customization of the theme to add brand elements and integrate it into the software to enhance user experience.

VICIDial installation services

VICIDial is quite easy to use, and it can be easily installed by following the online guides available to install this software. However, not everyone has that expertise. One of the VICIDial services made available by experienced VICIDial development companies is installation. They download the latest code and install it on your server or cloud platform. If you have any specific requirements like cluster setup or high availability software installation, then also the company can help you with that.

Sometimes, it also happens that a freelancer or a VoIP engineer within a company or call center starts installation of this open-source contact center software and gets stuck in between. The VICIDial development company can help in resolving these bugs and make installation smooth and successful.

VICIDial custom development services

Being an open-source solution, it does not have all features that proprietary call center solutions have. For example, it does not have Soundboard Avatars. A company with years of experience with this software can help you with its VICIDial custom development services. These companies master the art of building different features and modules and integrating them into this software, so a call center and its agents can use these features as one of the inbuilt features. A call center can even gain a competitive advantage by adding custom and futuristic features to this software.

Concluding notes

In conclusion, VICIDial is one of the most advanced and popular call center solutions in the call center and open-source industries. Already more than 14,000 call centers are using this software to run their day to day calling operations. Many more businesses and call centers are willing to set up a call center using this software with custom features like Soundboard Avatars.

With the help of the right VICIDial development company, which offers different VICIDial services, these businesses can set up and use this software with better and superior features and personal branding, too.

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How to Find the Right Web Development Company?

Web development is the basic need of any business as a website not only showcases your major products to your clients, but also creates the first connection with them. Any web development company can help with building a website. But, as the importance of websites has increased, it has become necessary to identify the right company that not only offers reliable web development services, but also helps you build a sustainable brand with your website.

To help you find the right partner, here are the top tips to look for.

1. Check experience as a development company

Do not fall into the trap of cheap web app development services or website development services offered by freelancers or inexperienced companies. Using website development from one of the most experienced companies ensures high reliability on efficiency, as well as, on-time delivery. Thus, check for how long the company has been operating and offering this service.

2. Check the offerings in the web development domain

Experience makes a company more versatile and perfect. If you need a web app along with a website now or in the future, your partner must be able to provide that service. This would be possible only if the company will have experience in offering backend development services with the top technologies. Frontend development services also play a vital role in designing attractive user interfaces for your web app, as well as, your website. Even if you need only one service such as frontend development, for now, you must check if the company is a complete web development company offering all services or if it is just a frontend development company.

3. Portfolio  

Having an amazing website is obvious for a company that offers web development services. To make sure you sign a contract with one of the best web development companies in India, it is necessary to check their past work. You can ask for the portfolio of its website development services. The portfolio will help you understand the quality standards and experience of the company in this domain. Whether you want to outsource website, frontend, or backend development services, it is a must to check the portfolio.

4. Costing and timeframe

If everything is as per the expectations, time to check the quotation. You can ask for a detailed proposal, which must have the exact time of delivery and cost of development. This will help you make the choice based on your requirement and budget. If you are not using individual services such as frontend development services and using their complete solution to build a website, then you must get a better price than individual service costs.

Concluding notes

Keep these 4 important points in your mind while looking for the right partner among several options available in the list of web development companies in India.

Inextrix Technologies is a renowned web development company that offers website, backend, and frontend development services. It has been in the industry for more than a decade now. For more details about this company and its offerings, please visit https://inextrix.com/services/web-development