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IT Operations Management (ITOM) Best Practices

IT operations have always served as the infrastructure’s watchdogs and first responders, but they now do much more. ITOps experts are incorporated into build/run product teams where they will share ownership and accountability with the development team, testers, and system administrators.

What change might be the most challenging for an experienced ITOps professional? Production is no longer owned by IT. Today, development and the production environment work together. Embrace integrated product teams at this point. If they haven’t already, they will change the way you work since they are here to stay.

Related article: Reasons Why Website Uptime Monitoring is Important for Your Business

In summary, the ITOps team’s job is evolving, and the changes are not minor. Your capacity as an ITOps specialist to adopt new practices and adapt to this new environment will determine your ability to benefit the company.

What is ITOM (IT Operation Management)?

A company’s infrastructure supporting its business services is set up, designed, configured, deployed, and maintained through various processes known together as ITOM or IT Operations Management. ITOM, to put it simply, is how your company manages its IT environment. ITOM keeps your IT running, including everything from network security, configuration, and monitoring to devices, apps, and staff. Typically, ITOM uses many technologies to manage each of these processes separately.

ITOM Best Practices:

The emergence of cross-functional product teams in contemporary digital businesses is one of the most significant trends we are witnessing in the world of IT operations. Project teams are making way for product teams. Product teams create the products they own in the production setting.

A cross-functional team with all the roles required to operate the service makes up the product teams. Instead of having independent siloed teams of developers, operations, testers, and administrators shifting work from one to the next, these roles will collaborate and offer business users a better product. The build/run paradigm is increasingly the norm for business operations.

ITOps personnel will need to adapt their ideas and methods of operation to survive and thrive in this environment. To make the product team construct successful, you must alter your thinking. In a product team, you are no longer an operations specialist; instead, you are a member of an integrated team that develops products for the company’s benefit.

Automating Tickets:

Standard ticketing and queues do not work well in a world focused on products. These systems have the potential to obstruct the delivery of services if they are not configured correctly. Consider automating the provision of infrastructure and incident handling. The effective rollout of a product-based method of working will depend on this automation.

https://infraon.io/blog/it-operations-management-best-practices-infraon/

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Accelerating the overall enterprise efficiency is not an easy task as you probably rely on multiple tools to communicate with customers, partners, employees, and vendors. There’s a chance that you’re already working with multiple software vendors to optimize your IT and network infrastructure. However, this can create chaos across your IT landscape – causing poor user experiences, disparate workflows, recurring IT issues, upgrading systems, and more. In the long run, constantly trying to fix, maintain, and upgrade your technology to just “make things work” will impede your business from growing. Instead, integration can resolve all your outdated and siloed systems and create a unified experience across the company. 

A reliable integrated ITSM and ITOM platform can build an enterprise-wide culture of efficiency, collaboration, and innovation by bringing together multiple teams – leading to great user experiences. From onboarding IT assets and performance monitoring to incident management, you can synchronize various IT operations and services using an integrated ITSM and ITOM platform. Also, it provides a customized approach to modernization – based on your business priorities and budgetary constraints.