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I have worked under people for many years and eventually would like to gather everything I have learned to start my own successful business. I have worked in great work environments and on the other end, some not so good work environments. Watching different type of management and employees has given me a good understanding to some of the things you should and should not do. I fell as though the bigger the business is, the more lost the employees become. Many companies and their management have absolutely no idea how things are run or construed at a level lower than their own. In all actuality, the lower levels are the most important aspect of the success of the business. Without employees there is no productivity; therefore, no revenue flowing into the business.

Several negatives come from employees who are unhappy. Things like declines in productivity, high turnover, increases in training costs, a decrease in employee loyalty, and general work environment chaos become a serious problem. To keep a business running smoothly, it is important to keep the staff you have working for you as a happy as you are capable of. It is important as a business owner or even a manager to understand how important their workers are to them.

Keeping an employee happy is not hard. Creating an environment that welcomes social connections, showing empathy, being open to helping others, and encouraging an open door policy are minimal tasks to an even bigger success. According to this article, there are studies that show people get sick less, recover faster, experience less depression, learn faster and remember longer, tolerate pain and discomfort better, display more mental acuity, and perform better on the job with better social connections in the work place. This has a huge impact on your business. Showing your employees empathy introduces a sense of caring which will in turn make them care for the company and the work they provide. Showing your employees that you are willing to be helpful will make them want to be even more helpful. Also, having an open door policy will never make you employees afraid to come to you when there is an issue which will create a less stressful environment. All in all, all these things have a positive outcome for a successful business.

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Customers are always going to be a huge part of the business world. Customers make or break a business’s fate. In order to keep business rolling in, customers need to continue to be satisfied with their service. Having worked for a few types of businesses, I have had the pleasure of meeting and dealing with several different types of people. People will come and go, but there is a big importance to keeping a loyal customer base. Loyal customers are providers of many new customers who in turn can become future loyal customers keeping your revenues increasing.

There are never just one or two reasons a customer becomes unhappy; therefore, several circumstances can cause a business to lose a good customer. Within this article, five reasons are listed and explained. Good customer service starts internally. In order to have good customer service, you have to know what “good customer service” is. A company as a whole must incorporate a standard and all must follow this standard. The employees working for the company must enjoy what he or she does and where he or she works. Along with having a standard to follow and being happy, all customer service employees need the proper training to complete his or her job adequately. Most people feel that training stops after the employee knows how to do the specific job he or she was taught. However, training happens on a daily. Keeping in touch with your employees and their performance will help catch errors or promote praise. The last thing mentioned is the golden rule, “Treat people how you want to be treated.” In a business this goes even further in the fact that how your employees are treated with detect how they will treat their customers. Remember that everyone is a product of their environment and leadership. If an employee is treated horribly, then what incentive do they have to treat their customers any deferentially.

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Customer service is an attribute that I feel is very important in the business word. Customers are anyone from a buyer of merchandise or services to a supplier or vendor working with the business. Without these consumers, businesses would fall due to a lack of incoming revenue. There are several traits or key skills that an employee or business has to have in order to deal positively with the average consumer.

Although I will not introduce all of the skills necessary as there are several, I will touch on a few that I believe re most important. The first skill has to be patience. Patience is not an attribute that all people were blessed with including the customer themselves. As a customer service representative, you have to have patience to deal with people who are difficult, angry, impatient, in a hurry and so on. We have to stay calm and have the ability to defuse difficult decisions. Another necessity is clear communication skills. A customer has no inkling of how your business works and as the company’s ambassador it is your job to make sure they understand all terms and conditions clearly. Last but not least, is the knowledge of the products offered. As the employee who works for the company, you should be very familiar with your job, services, and policies and procedures. The public can only rely on the customer services representative for answers to questions and help with product familiarity.

This article touches on several other points that a “Good” customer service representative needs to have. Knowing that consumers will be an important part of the business world I will soon be a part of, I was interested in what someone else felt are good traits or skills to have.

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Unethical behavior should not be a problem but yet in our societies, it is a huge problem. Many people may wonder why unethical behavior comes up in the first place. Well, Jeff Beals has written a blog called, “Three Causes of Unethical Behavior at Work.” During a discussion session about ethics, there was a gentleman that looked down upon the importance and value ethical behavior has. Jeff Beals makes it a point to say that even though no person or company can be perfect all the time, but a commitment to ethics positively changes cultures in the end.

Within the discussion, three sources of stress are prime reasons people move toward unethical behavior. These reasons are, a lack of rewards, poor team work, and lack of information. With a lack in the reward system, employees may make decisions that compensate themselves instead of relying on the company to do so. Poor team work could lead to unethical behavior toward other teammates and the lack of information could limit the employee’s knowledge of what unethical behavior even is.

On top of the three main reasons unethical behavior exists, there are many reasons people act with unethical behavior. Regardless of what the reasoning, Jeff points out that no one acts ethically 100% of the time. However, a conscientious effort put forth to try your best to act in an ethical and professional manner makes for a better world as a whole. Eventually, if all people walked into a situation with a sincere and positive conscious effort to act professional and ethical, then the world can become a more secure and safe place to conduct business. Ethics are important and should never be looked upon as unimportant.

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Recently I have come to the realization that I have less than a year to go before I graduate with a Bachelor’s in Business Administration with an emphasis in Accounting and Management. I have also recently accepted an internship with one of the major accounting firms here in town. Although I am ready for this huge step into my future, I am still extremely nervous. I find comfort in the fact that I am not nor will I be the last nervous accounting intern and enjoy finding article wit helpful tips to ease my nerves.

Within this article, Accounting Internship Tips, I find that there are several helpful points that are extremely useful to new interns. I am not sure what happens when the rest of the world is nervous, but when I am nervous information tends to slip my mind and I immediately start second guessing myself and my abilities. The number one tip listed is to carefully think through the process and ask questions. This is super important while in the learning process. You should never be afraid to ask questions if help is needed. This is why you are an intern. Higher level accountants know that interns have no experience and expect to have many questions asked of them. Tip two allows you to take advantage of the opportunity and learn as much information as is available to you. Welcome the work that is available to you as well as asking for other work that gives you experience in aspects unfamiliar to you.

The other two tips available are also helpful but should be an aspect in any career field whether you be an intern or and employee. You should always participate in company functions, get to know those who you work with and always work hard but have fun and enjoy what you do.

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Taking on a leadership role is a very positive aspect in the business world but there tends to be a lot of negative factors that can follow when power overtakes good leadership. I do not believe that leaders are ever bad, but do believe that they simply make bad leadership decisions. Listed in this article are some traits that help make leaders exceptional in the eyes of the customer.

Although I will not touch on all of the traits, there are some that stood out to me as a management major. One is to be yourself in a professional manner. Leaders should never change who they are but simply adapt and excel to become better. Another point is getting to know your customers. Too many times as a Customer Service representative have I seen repetitive customers come in and they are unaware of who the actual manager or leader of the team is. It is important for a leader or manger to build rapport and acknowledge the customers who help keep the business afloat. Small things like thanking a customer for their business and showing appreciation from the top can make a customer want to keep coming back. Trait 7 to me, is the most important one. Pretend you know nothing says that even though you know a great deal, you don’t know everything. Even though you are the leader, this doesn’t mean you are above learning new things or being open to new ideas. Opening yourself up to ideas and educational information not of your own can only make you a better person and a better leader as you understand that you are not the only one with good ideas or even knowledgeable information to share.

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The initial reasoning for going to school is to better a person’s future. Moving forward and growing within a desired career field, enriches an individual’s mind, body, and soul. I certainly went to school for a degree in Business Administration with an emphasis in Accounting and Management with the goal of eventually working for myself.

Although there will always be ups and downs of owning a business, the advantages look to outweigh all of the obstacles. According to the article title, “The Advantages of Owning Your Own Business,” listed are six major advantage points. One of my favorites is number one; You’re the one in control. There is finally a way for your own ideas and dreams to come to light. Points 2-6 talk about the satisfaction that comes from building something of your own, helping people, possibilities of making a difference, making larger profits and having a flexible schedule. I for one know from having a big family that having a flexible schedule would be a magnificent help for time management.

These six points are nowhere near all of the advantages that come from owning your own business, but it’s a start. Reading articles such as these helps fuel my fire for success. I can’t wait to start my own business venture allowing me to move forward and prosper.

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Diversity is necessary in the work place but is not always easy to deal with. I was always taught that a person is a human being who deserves respect no matter what. Race was never a concern in my family as it was never brought to my attention as being a flaw. 5 Tips for Dealing Better with Workplace Diversity shows different tips to help employers, management and even employees how to correctly deal with diversity.

Diversity was previously viewed as differences in races, religions, gender and sexual orientation. However, things such as weight, height, social class, and any difference between people is included in the diversity category now. Redefining and recognizing the many types of diversity is the first tip mentioned. Understanding that discrimination also expands to the previously explained views and cutting it out of the work place completely made tip two. The next two tips, show how reaching out and celebrating diversity opens up the atmosphere in each different work place. Allowing celebration of other culture’s holidays, taking an interest in new and old employee’s and their place of origin shows them and current employees the importance of acceptance.

The last tip awareness of each employee’s actions. Sometimes working with co-workers for a long period of time aids in less professional behavior. All though it is healthy to collaborate with the people who you work with, each person needs to have a sense of respect to others and their different views. One example used in this article, is do not assume everyone will understand your humor. Jokes are funny in the right setting, but the work place calls for a more careful expression of laughter.

Working with many diverse groups of people, I understand the importance in knowing and understanding different diversities. All people are human beings and deserve to be treated as such!

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A dream doesn't become reality through magic; it takes sweat,determination and hard work.

Colin Powell

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Making mistakes in a job setting can have a detrimental effect according to the average person’s viewpoint. However, “5 Reasons Your Employees Shouldn’t Fear Making Mistakes,” provides reasoning to detour this way of thinking. The following article provides evidence to support why making mistakes is important. The five key elements within this article show the public a different view on why mistakes can be looked upon as a positive.

For managers, mistakes seem to be a threat to their leadership abilities and instead of welcoming the challenge to make the team or company better, they simply become micro-managers. People who feel micro-managed generally make more mistakes than if they were trusted to take chances and make choices openly. The article makes a good point in saying that people who never make mistakes do not make good candidates for employment as they will never do anything interesting. Most business ventures are based on ideas their creators have taken a chance on due to worry free thinking.

This particular article touches on the following key points. When a mistake does not become a major worry, employees become more honest. The learning environment becomes more positive and open for learning or more creative and innovative ideas. Employees who worry too much about making a mistake tend to make more mistakes than those who worry less. Employees who work in such an environment become increasingly happier at their job.

With my interest in owning my own business in the future, an article such as this one really catches my attention and gives hope for success.

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As a Business Management and Accounting Major, I do enjoy learning and reading about my field. Management is a huge aspect in the business world, and managers are one of the most important links in the business chain. I have been working since I was 15 and have had the pleasure of encountering many different management styles and have also gained the experience as a person of authority myself. However, I have not always enjoyed the management that I have come into contact with!

In the article, 5 Better Ways to Inspire Your Team (That Don't Include Firing Someone), I enjoyed seeing a brighter approach to leading a team. Seeing a problem with those who you lead and going straight to a threat-like approach is an easy mistake that this article tries to help you avoid. Among the five ways to better inspire your team are: Autonomy, Mastery, Purpose, Genuineness, and Measurement. Each section talks about looking into your employee’s work atmosphere and their day-to-day lives in the office to successfully lead and fix possible issues that may come about. The article reflects not only on the employee’s performance but the manager or leader’s as well. Those small things like feeling bored, micromanaged, underappreciated, unimportant, lacking a goal to work towards, and lack of efforts from your leader are all points that are touched on. This article is a great story and a magnificent tool for managers to look through and maybe learn from. Although these five things don’t even remotely begin to fix problems in the work place, I believe the options offered bring clearer direction toward success in the business world.  YOUR FIRED IS NEVER A GOOD STARTING POINT!